AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently tried to sign up for ATT UverseI was told I would receive mbps and a TV package that would include ESPNAll of this would be $75/monthAt the end of months I was told I would be able to renegotiate
Not once during the call did I give consent for AT&T to run my creditI also did not provide a SSNThey must have looked it up from previous service or from my cell service
Later that evening my credit was ran for an installment type loan with AT&TI was in the middle of buying a houseUpon many attempts to contact AT&T I kept getting directed to the "technical service" group that could not helpI was then informed my plan would be $90/monthI cancelled the deal before the installer could even come outNow I am receiving billing informationNo services were ever r

Bill increase of $no explanation whyWas lead to believe by original sales agent data would increase to 22gb along with a $discount as well as free HBODirect withdraw amounts for Direct and ATT don't seem to equateBill increasedHave made five phone calls to resolve the issueFirst call dropped with bar signal strength the next two calls I was hung up on by the agentsThe third call was forwarded to a manager named ***After minutes he was unable to explain what was going onHe also advised me that is seemed to him to be, ATT had committed sales fraudHe said I should speak with Customer Loyalty but unfortunately they were closed so today (08/23/2017) I contacted ATT's customer loyalty department (*** *** and we were unable to resolve the issue after over an hour I was forwarded to her supervisor *** *** She ended up being short with me and a most unpleasant personAfter minutes we came to no resolution, ATT was still falsely char

I was flooded in Harvey and had service in my house with AT&T at the timeWe hace had to remodel the whole entire house and have been living in an RV in the yardThey connected temporary service to the RV through a detached garageMy issue is that I have tried for !month to move the service back into the house from the garageI have had appointments scheduled times and sat and waited all day everyday with a no show and not even given a courtesy call giving a reason for a no showI have been told that service is unavailable at this location which is untrue because I have service hereI have been given so many excuses and talked to people in Ireland, Philippines, California, StLouis, Florida, Texas and Jamaica and every time you have to repeat your story over and over to each person because they are the ones that are "going to get the help I need"Each time I have been promised the moon and delivered nothing prolonging the matter even longerRight now I have been given a da

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1In October the day before my month promotion ended, I contacted AT&T to renegotiate my month promotionAfter one month the bill was to high and after many hours on the phone with AT&T I was told that the promotion that I was promised wasn't noted and that it is not availableI then called and spoke to*** ID #*** on 11/and unwillingly was forced to renegotiate to a higher monthly installment for Uverseand internet for $I have been over charged every month forcing me to call each month and have my bill adjusted where each month I am told it will be handledToday again I was told that the promotion is not availableOn 01/13/I called the loyalty department where*** is from and spoke to *** ID # *** and he adjusted my bill and told me I would no longer have any p

An AT&T representative was attempting to cross-sell me a mobile phone plan, and had my credit report file pulled, without my authorization
On 9/26/16, I called AT&T customer support to confirm if my 2nd phone number had been completely transferred (ported over) from my previous provider (BrightHouse) The representative (***) confirmed that my phone number had been successfully transferred over *** immediately asked if I would be interested in receiving inforegarding their mobile plans and some combo pricing I said "yes" and *** began asking me questions about my current provider, plan, phone type, gigabytes needed, etc She put me on-hold for about 3-minutes, and returned with an offer that cost more than my current plan and it did not meet my data usage and phone gigabyte needs I declined *** immediately asked if I could provide her with more details regarding my phone (e.gvendor, mobile #, account #, and PIN) She then stated how she would need my social secur

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched to AT&T Fiber Internet and Directv bundle service for an agreed upon $85/mo on the phoneI spoke to the agent and her supervisor to verify the details and quote I was providedSeveral times we went over this price and I specifically clarified that this is a bundle price that includes my TV and internet serviceThis was stated to be true and accurate by both parties (agent and supervisor)
Immediately afterwards I tried to verify my billing details and they were not available on my account onlineI received my first bill of $which included activation feesThe overall TV & internet bundle price totaled $
I began calling in to refute my bill based upon my verbal agreement to pay the $85/moI have called 4-different times to resolve this including speaking to a supervisor

4/4/16, I upgraded to uverse internet 18mbps @ $32/month for yr inclusive of all costs4/18, I received a bill for $& ATT wont honor pricing
On 4/4/16, I called AT&T to disconnect my DSL services due to unreliable & poor internet speedI was connected with *** ID#qm3867, and he told me that uverse internet was available in my area and offered 18mbps of uverse internet for $32/month (inclusive of all charges and fees) for year with a $reward cardSince there is no internet tax in GA, my bill would be $per month for year The installation was set for 4/7/between 9am - 11am, but the tech did not show up
On 4/7/@ noon, I checked my order online and was advised to call the customer service # *** I left a message for the ATT customer relations dept (***) that sold me uverse, then I called AT&T customer service to find out the status and was told that the tech was in routeThe AT&T install tech arrived at 2:23pm
On 4/7/@3:54pm,

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT originally charged me for move fees that I was told would be waived The Friday before Labor Day (after horrendous hour call with an agent who never transferred me to management and didn't even leave remarks on account) I got a hold of a great staff member who realized that the move fees were there plus HBO feesHe escalated the ticket provided me with the escalation serial number along with his name and IDHe said my only portion of the bill would be which needed to be paid by 9/6/I paid $by that date He stated that the full remaining balance of August bill would be credited in 7-business daysTwo weeks later, I noticed the credit was only partialCalled in again and spoke to agent whom stated I would get the full refund within business daysAdditionally,

I cancelled my service in April of and went to Comcast (which is another story)Yesterday, 02/15/2018, a young salesman came to the door and I don't know what possessed me, but I signed up again This morning, 02/16/2018, I tried cancelling the order and I got the run around that their system was downI even told them that I wanted to stay in good terms with them because eventually I would return as a customer and did not want to get upset at them THE COMPLAINT: They take your order quickly, but it take multiple calls to cancels an orderIsn't there a law that says an order can be cancelled within a certain time? It wasn't even hrs

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T was advertising that if you switch to AT&T phone and internet service that the cost would only be 49.99, this was not including taxes, which they did not stateI was later informed that the bill including taxes would be $each month which included taxes and AT&T u-verse voice UnlimitedThey also advertised that you would be getting a very fast internet serviceThey did not state it but it was implied that I would be getting the fastest internet service they hadBecause I am a Senior Citizen and on a fix income I advised them when ordering that I could not afford an installation feeOne of their supervisors stated that she would wave the fee for me
Because I already had Direct TV and had down sized in August the bill of $(Starz cost $per month) my Direct TV bill for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For the past year I have been dealing with very poor internet connectionThe service I am getting is definitely not at the speed I'm billed forat least twice I've called and complained about the slow connection speed causing me to not be able to use my internetUpon discussing this with AT&T, the best they could offer was a $discountI explained to them that this wasn't acceptableas my service has been below the speed I'm billed for since FebruaryTwice they've sent a technician out to work on the problem and it has never been resolved
Product_Or_Service: High Speed internet
Order_Number: n/A
Account_Number: XXXXXXXXX

I was told on three occassions I would receive an email confirmation on services agreed to (business contract) I did not and the services provided cost considerably more than we agreed to on the phoneToday I was told I will be required to pay out the contract even though the cost I was quoted was not what showed up on my billIt took me phone calls over months including 1/hours today during which I was transferred times to cancel the supposed contract-the customer service rep was very kind and did his best to persuade me to consider continuing with service at a lower price (probablythe price I agreed to months ago)However, given the inordinate amount of time I have spent and the excess cost thus far I have paid (2-times what I had been paying since 2009) and the exasperation in dealing with all this I declinedI was told there was NOTHING to be done about the contract -REALLY? Even if AT&T is charging me more than they said they would and provided no email confirmation of requested services???? Something doesn't seem rightWith Verizon I get email confirmation BEFORE I have even gotten off the phone with the representative regarding what has been agreed to....hmmmmm,

We have been ATT in our business for more than years with a lines accountmonths ago I called to renew the contract and remove the one line (the last), by mistake Att disconected all the lines for hoursWhen they connected them back all the features where goneI spend several hours of calls to have the lines back to originalSince then has been not less than a nightmareWe have a lines Toshiba DKT SD phone system, we are able to receive one line for the incoming CID, since ATT connected back the CID we can see only the name and not the number, which makes us loose business every dayI called everyone at ATT with no results they send me from sales to repair back and forthIt is months with out a proper funtion for the CIDI even paid to get my system checked and there is nothing wrong with my wires or systemATT programing has to only remove the name and leave the phone number for the incomming calls
We can't move to another company because we will be charged for early termination, yet ATT wouldn't fix the problemCan someone please help

** is a non profit, we were trying to switch our phone and internet to AT&T from SpectrumAt&T sent a technician to our building, and ported our numbers from SpectrumFinally we had no phones/internet because the next day after I spent hours on the phone and spoke with people they told me AT&T cannot give you service in this buildingI asked them to please cancel everything we will stay with Spectrum(we have no choice) For the past weeks I have been waiting for AT&T to port the numbers back to SpectrumI have spoken with separate people who all filled out the necessary forms for AT&T to port the numbers backOur business has no fax no phonesI was told Friday January 5th after I was with Spectrum for hours in the office and spoke with AT&T again I would have my phones lines by this Friday 01/12/A colleague of mine just called Spectrum and they said AT&T is still refusing to port the numbers overThey have to complete tasks they only completed one (AT&

To whom it may concern;
My family and I have been a customer of AT&T since 1995; we have been very pleased with our service up to nowIn April we combined our cellular service, internet and Direct TV and ever since we combined those services we have had issues with our billing
In August we received a bill stating our Direct TV services would be cut off for non-payment, but we had just sent in a payment We called and spoke with someone at AT&T and they stated everything was ok with our bill and to disregard the letter, next day our services were cut off
When we signed up in April our bill to have all three services combined with free HBO would be $(Cellular, Internet & Direct TV)
We have spoken to numerous people at AT&T and Direct TV for hours and days, and quite honestly the right does not know what the left is doing and vice a versa Direct TV states we have over a $credit while one branch of AT&T states we owe moneyIt seems as though t

constant problems with service
spent hours on the phonefuriuous
wasted m,y time tech offered to upgrade for free and keep the price the same so I dont have to wait for another tech to come out for the better part of a decade I have have never had the speed I am being sold and paid forit is always 6-mbs less than what I payi always find myself waiting for four hours for a tech to come ot my housewho proceeds to fix the problem ONLY during the visit a week or two later and sure enough the problem continues and speeds drop att wants to continue trying this same approach

Promises made in discussion on the day I signed up for Uverse/internet services were not honored
I signed up to have UVerse installed in May of In that discussion in which I signed up and agreed to the services I was told by the sales person that I would receive the following for signing up: A 250$ gift card, Amazon prime for one year, and HBO go for a year I had indicated that there was a gentleman that had come by recently and talked about the gift card and they had the current promotions going onThe sales person affirmed in the phone call that I would get the gift card and the amazon prime and the hbo go When my service was first connected I did get the HBOgo Several weeks went by and enough time had passed and I called to check on my gift card A rep told me to wait a few more weeks because it could take up to six weeks I called back around July 9th and was surprised to talk to a guy that said I didn't qualify for the gift card and that he was going to have hi

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 0I opened an acct for uverse service in and was required to provide a deposit for service based off my credit scoreI no longer have AT&T uverse service and have been told that the deposit was non refundableI was not made aware the deposit was non refundable but also do not understand how AT&T benefits from a customer's bad credit score and thinks they can keep the depositI returned all equiptment in a timely manner
Product_Or_Service: Uverse tv
Account_Number: ***

TV service is trash They blocked our main local channels (NBC and FOX) going on months ago because they did not want to pay the networks for airing their shows Unfortunately, those shows include AGT and the World Series I have called and contacted them via Chat about times already and they just do not care On top of that they offered a one time credit of $for my missing channels I have the Upackage with channels most of which I do not watch at all
On top of all this they are still advertising the blocked channels in their line-ups!

On 1/21/I received an add from the Sacramento Bee regarding at& t's offer for those who bundled phone, internet & direct TV for monthly fee of $ 84.99.I have service through at&t for these services since 5/24/2017.Promotional discounts were applied and at that time I was told that when they expired I could call and renegotiateI found this to be accurate as when I set up this U-Verse accountDue to this ad I called *** on 1/23/and spoke with a representative named ***I told him about the ad for 84.99/monthHe said since I had all services I qualifiedHe offered me internet at mbs/second at $4o/month and my next bill would be $and stated for both internet and Direct TV would be $He told me that I had to make a two year commitment to stay with at&t for all servicesI agreedHe put me on hold and the call droppedI called back and got***a she confirmed my order and stated both internet and Direct would be There was not a discou