AT&T

Unauthorized plan changes and theft of equipment by AT&T and it's representatives
Some time in Feburary or early March I contacted AT&T with a service outage At this time I informed AT&T that the problem was most likely caused by the electric company replacing all the transformers in town and there was a good chance while doing so something had gotten knocked loose and the problem only became apparent when we had a pretty severe storm, so it was pretty obvious that moisture got somewhere that it shouldn't be and was most likely causing the problem AT&T's Rep insisted that my modem was bad, which I argued was probably not the case since I was talking to them using itSo the Rep decided to send out a new gateway Some hours later after things had dried out my internet issues ceased to exist, so I once again contacted AT&T (this was the same day) Told the rep to cancel the order for the gateway and to send a line tech out to fix the actual problem which, the rep did Being as

I have been a customer of AT&T for less than a year, a few months into switching to their service I experienced issues with billing and what I was quoted during the initial switchI am currently dealing with an issue that AT&T cant resolve, I have spoken to at least different reps from them and even "managers" and still cannot get a resolution to my issueThe customer service from AT&T is horrible and I regret my decision in switching to them for my phone carrier serviceThe reps tell customers misinformation and the company does not back or resolve the misinformation given, they simply say "Sorry you were informed incorrectly there is nothing we can do"So essentially the customers get penalized for misinformation given from a rep of the company, explain to me how that makes sense? I cannot find an email address for customer service or any other phone numbers besides the customer service hotline which does nothingThe chat service is just as bad, they really dont make it easy for customers to contact them and definitely dont own up to their own mistakes and make it right for the customer

I have been with ATT for over YearsI cancel one of my phone lines in April They canceled it and then reactivated itIt took months to finally cancel it on June 19th They still charged me $over those monthsI feel a refund is in order which ATT decided not to refundTerrible Customer Service on ATT's PartI will be choosing T-Mobile in the future along with canceling all the other services they provide such as Directv and Cable Internet

I was offered a promotion advertised and after accepting my contract ATT said the promotion was invalid and is charging me more than I was informed
I was put on contract for a promotion on 5/21/for 49.99$ to include internet and telephone/land line.I contacted ATT 5/to begin new contract 5/21/which they told me if I changed my last name (maybe to my maiden name) they could give me the promotion also, I would have a new phone number which I could change back after the contract startedI didI contact the Retention Depton 5/19/to ask them about this as I questioned their practice*** told me she would change my name and return the original phone number on 5/23/I had for the past yearsI called again on 5/24/nothing had been doneI spoke with*** an then *** in Retention Dept they said would take 24-hours to change and I would still be on the promotion I called back again 5/26/2x this day and spoke to Bryan and Danica told her the story an

I paid a bill to ATT that should have been paid to my ATT Universal Credit
card
I paid them $in errorThis transaction happened on May 5,
It is now June and I still have not received my refundI called today June and they advised I still have to wait an
additional 7-days before my refund will be released
I think this has taken to much time
I hope you will be able to resolve problem and have them return my cash
of

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had two orders never completed Upon trying to resolve the issue they lied to me on multiple occasions and gave me the run around for the reason why they couldn't set my service up They changed dates of cancellation and key dates that could impact my billing and serviceWas told told no data cap upon singing of contract to later find out there is not such thing as unlimited data for the internet service I had When asked to track down who it was and to play back the recording of the person who set my service up they had "no way" of tracking down who placed my order or where that recorded conversation was Never left notes or messages on account that would otherwise support my problems I was trying to fix I spent countless hours trying to resolve, but ultimately canceled everything after n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t customer service lied by indicating a credit applied then sends bill for amount they credited I call every month to have them honor their adjustment today la la said there is nothing she can do told her that *** and *** in loyalty indicated a credit to retain my business I have been a customer for years I'm tired of the lies horrible customer service

We were outright lied to by the retention department of ATT
1/26/Our service was disconnected due to a payment that was returned in December by our bank that have been paid in SeptemberAfter asking for clarification I I said I just wanted to disconnect service and was transferred to the retention departmentAfter explaining the issue, the employee informed me that if I would pay $that day and make a payment arrangement for the remaining balance of and $that they would restore serviceIt was obvious to the employees that the bank had made a mistakeI paid the money and then called back in to have service restored and was told that retention had lied to me and that they did not have the authority to make the arrangementsI was refused when I ask to be connected with retention and told that service would not be restored until the total balance was paidWe paid $because we were lied to and then the company would not stand behind what constitutes a verbal contr

Service Type: Residential ServiceAccount: ***@gmail.comAccount: ***@gmail.comReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an ongoing problem with my billMy bill is supposed to be $and around that until 04/Every month I have to contact you all to credit my bill for a receiver feeIn August my receiver had to be replacedI sent it back as requiredNow you all charge me for a receiver I don't have that is in your all's possession and has been since 08/08/I have written correspondence on this whole situation which has been grossly mishandledEver since I started with AT&T it has been nothing but trouble installers that didn't showOne's that don't return phone calls and numerous incorrect billsThey are advising me to pay the correct amount and wait until October for the correct amountThis is unacceptableI work 60+ hours and don't have time to deal wit

Well tech came to install I wanted to change my mind but he said try it for days if I don't like it I can cancel he gave me his number so within weeks I texted him he ask for account number I gave it to him I never heard from him again today I called in the lady said it will be early fee but if the tech gave me the correct info I would have called in to cancel he works for att and gave me the wrong info its not my fault I been with att for awhile this first time this happened I'm hurt because att wanna charge me a few to cancel but tech gave me wrong info please help

Set up service in 11/On the installation date an att representative stated that he cannot set up direct tv services but has to set up att U-verse and everything else as far as contract terms would stay the sameThe original terms were as follows: tv service for one year, two phone lines, and two iPad with gb internet service( not unlimited)
First we notice that the wifi/ internet is not set up correctlyThe iPads showed that they were connected to wifi but the wifi was never onThe iPads started getting charged for internet usage (data) when they were to be using wifiRepresentatives States that he will change the iPads to unlimited to prevent a humongous data billThat I need to call back to change them back to 1gbHe credited bill so I would not pay for the $per line chageI call to change it- they can only change one line and that there is an error on the otherMonths go by and about phone calls to change it back with getting charged $on the one iPad line

AT&T installed cable lines in my yard and busted a sewer lineWhen I called them, they gave me different people to speak with and no resolution
I informed ATT about the busted sewer line and my plumber was at my home to fix itThey transferred me to different people and even the Office of the PresidentThis office, ***, informed me it would be 2-days before anyone would even call me to address the issueMeanwhile, FECES is in my home and I am unable to run my water, take a shower, or drink anything? ***, at ATT Office of the President, "apologized" and told me there was nothing she could do for me and to wait until the claims department called me backI asked to speak with a supervisor and her first/last name*** refused to transfer me to her supervisor and refused to give me her last nameI paid a plumber out of my pocket to fix the issue

While their cable installation process was swift, I've had the internet installation rescheduled three times without warningCalling the customer service line does not resolve anything as the representatives will give conflicting reasons for the rescheduling, often during the same phone conversation, and will not assist in any other meaningful waySeveral other complaints have been made about their installation services and online reviews for the local AT&T offices attribute these faults to the poor work ethic of employees

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1CUSTOMER SERVICE IS TERRIBLE - THEY DON'T SPEAK ENGLISH AND *** NOT CONNECT ME TO SOMEONE WHO DOESINTERNET IS ALSO TERRIBLE - I CAN'T GET ACCESS TO MY ACCOUNT - EVERY TIME I TRY TO ACCESS MY ACCOUNT I HAVE TO END UP CHANGING MY PASSWORD * I HAVE DIFFERENT ACCOUNTS - WHEN I CHANGE ONE PASSWORD ** INTERFERES WITH THE OTHER AND I CAN'T GET INTO THEM

In October I had a cellphone data plan that allowed my tablet (also on ATT) to sharre the data for an extra $per monthI Ported that cell phone service to T-mobile That month, which should have canceled the data plan being billed to that cell phone acctInstead, ATT moved the data plan to the tablet instead of canceling it, changing the charges for that tablet line from $per month to $I never requested or authorized a data plan on the tabletTo be clear my bills prior to that show that the data plan was billed to the cell phone and that the tablet was being billed seperately, simply to be able to share that dataTherefore when all services to my cell phone were canceled, that data plan being one of them, the data plan should have been canceled not moved to my other line without my consentI spent hours with customer service back in March, to cancel the tablet line as I was still being charged for the data plan even though I didn't use it because I thought the da

HORRIBLE SERVICE EVER!!!! IF I COULD GIVE THEM "NO" STARS I WOULDCUSTOMER SERVICE IS HORRIBLE...MANAGEMENT IS HORRIBLE...EVERYTHING ABOUT THEM IS HORRIBLESERVICE SUCKS!!!!!! Yes the all caps are intentionalI AM HEATED!!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : having issues with our wireless network since the end of 3/it will work, then stop working making it useless to use any internet services for school or work.a tech came out on April 1st and stated he fixed the line outside and it would workIt worked for weeks and then stopped working I chatted online with a rep and they scheduled to send someone out on 4/ In the meantime they stated they would put in a credit request(Which I have a screen shot of)Tech came out and fixed the line inside and outHe stated that if it doesn't work then it is most likely the routerBut that att does not allow them to request a router until all other attempts have been made to fix the issueThat it was a waster of moneyHe fixed the lines in and out and replaced outlets and stated if we had his pr

DIRECTV NOW service NOT WORKING
I seriously thought DIRECTV NOW would beat Sling TV for reliability and streaming stability - but seriously this is turning out to be way worse than Sling TV ever was
I overlooked the fact that there is very little in the way of VOD and hour rewind, even though your claims of VOD is a complete misrepresentation
I'm constantly getting QPerror's, VOD will start to play but minutes init will freeze then skip forward minutes and freeze again
Constant buffering during prime timeI totally get it that I'm getting a discount on the "Go Big" package but it's just not worth the itit's not worth the headache trying to get it to work!
Why should we pay you guys to BETA test for you? You have 100s of customers complaining about poor inadequate servicemoreover, At&t/DIRECTV NOW don't have customer service! The social media and or techincal chat is absolutely shameful
These blaket cookie cutter response are nothing short

In February of 2016, I signed up for AT&T internet and Directv, both of which are sold and billed by AT&TIn early March of 2017, I received my bill for service for February and my Directv charges changed from $to $per monthMy contract for Directv is a two-year contract and I was surprised that the charges changedUpon contacting AT&T, they advised me that the rate of $was only for one yearHow can the rate change in mid-contract? They said my sales rep should have informed me that the charges would only be effective for one year of the two-year contractI was not informedIf I had been, I would not have signed up for the serviceI am on a fixed income and can't afford to have my bill increase
Product_Or_Service: Directv Satelite TV
Account_Number: ***

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1In July I switched from Sonic to ATT for phone and internetI did this to save moneyI am disabled and on a fixed income
The service made my phone digital and connected to my internet
The internet and phone stopped working times in week for up to hoursI could not make any callsSince I am disabled that is dangerousI called and canceled after week, and waited for the bill as they instructedThey billed me I called and spoke to 'Lisa' 8/16/She said not to worry she would wave the termination fee and I'd owe nothingShe said just return the modemShe gave me a confirmation code of *** A
I returned the unit 8/18/
I was billed again, this time for a billing cycle of 7/13/17-8/12/for the ammount of I called 9/2/and the woman to