AT&T

I moved my service to a new location(house) on Nov 10,and in the contract was promised installation free and $visa reward card after days.Card was to be mailed to my new address after days of service then I needed to register claim nbr to receive the actually VISA card Never received in mail and many hours of contact with AT&T reps with last one promising to send that card in mail still have not receivedAlso charged $one time installation charges for wireless receivers when documentation said I would not have any installation charges if I moved the equipment myself After many hours on phone and chat I did get credit for of the $onetime installation charges but still out the other $charge I have paper docs to prove what I was promised
Product_Or_Service: att uverse and internete
Account_Number:***

AT&T have been taking money from my Bank account for over months on a
account that was to be close from my last address, I talk to someone at
AT&T customer service office and I was told that I may not get all my money due me because they only go back four money and I may owe the Company
for a box the service man removed from my address when the service was change from the old address to the present address, but I want to know
why old account was not close before May 3,2018, I moved in Nov 1,
the amount coming out of my account was $a month I do not have
service with AT&T as of May 1, I did what they ask me to about sending the box for new address, just want my money back Thanks

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently moved into a new construction subdivision and took off of work to have my ATT U verse and internet installedThey came out and let me know that the fiber optic had been cut and they could not install the services and had no idea when they would fix it, they estimated December (it's October!) On Saturday October 20th I spent over hours on the phone with ATT and was transfered timesNo one could give answers and nor the corporate number nor the crew who is not doing their jobThis is horrible and no one can give me nor anyone on my street any answersATT are the only one who service the area and if they weren't I would leave them in a heartbeatSuch a horrible way to start service with a new customer

At approximately 2:PM on 11/10/I Brian Schmidt spoke with an employee of AT&T about my u-verse internet having connectivity issuesI told the representative who went by the name of *** about the issueAT&T internet slows down every month to the point that I have to call and have this resetI was very unhappy with the service and that I wanted an explanation as to why this was happening repeatedly***, the employee, stated that those speeds where not guaranteed through WiFi connectionI told *** that I was not using a WiFi connectionI stated I am using a Ethernet cord for my connectionNow, when I signed up for service I signed up for a specific speed to be providedI am being told that I am not guaranteed these speeds for the price I am paying After that statement *** backtracked and stated that there was a "network outage" in my areaI stated that I wanted to see an official statement about the network outage in my area*** stated they did not provide t

Terrible support structureIf they have to bury a wire to set up your account just go ahead and cancelThe customer service representatives aren't able to communicate all of the information from the buried wire teamI had different appointments set (all of which I had to wait at home for) the first one was minutes late and told us they needed to bury a wire which could take up to weeksI inquired again week later to check on the status and they informed me that the engineering team had decided we didn't need a buried wireSo we set up another appointmentThe tech came out again and again told us that engineering was wrong we do in fact need a buried wireThey left the order in place for the buried wire and said that they would follow up with us in two weeksTwo weeks later we have no buried wire and no updateI call again and they set up an appointment for someone to come and install the wireNo call no showI call again and am told that they are sorry for the confusion but they will schedule the cable burying for last FridayNo call no showI called yesterday and was told that a representative will be here the next day to bury the wire and one will be there to complete activation between and No call no showI called today at and was told I needed to call the buried wire team myselfI am working for ATT now so that I can pay themThe buried wire team tells me they have a back log with city permitting and cannot tell me when they will be able to install the serviceThe representatives were all nice but they were almost all lying to me to get me off the phone or were completely ignorant to what was actually happening with my orderATT can't even get me set up and has cost me around hours between waiting on appointments and sitting on the phone with themDON'T DO ITThey paid for that A+ rating, they have 95% negative reviews

Over charge, sneak in new charges without alerting customers, monthly discounts only apply every once in a whileIt's criminal what they get away with charging and doing to customers every monthThey also look to sell their customers information off as every line on our account was called within seconds of each other from a robo spam call trying to scam us

Promised, failed to deliver, then wont honor
Went into the store to look at TV, ended up buying tv, internet, and switching all wireless due to promos and discounts Called countless times, trying to resolve disputes with bill so we could pay itStill not fixed, but in order to even discuss the account, had to pay them So I paid them, worth ( month ), and now told because it was past due, our promos are not validvery misleading, and lied to

March I called ATampT to set up new internet servicesThey were scheduled to come out the following weekNo one showedI called to ask about a possible issueApparently they had the wrong address for my acctTherefore they had to cancel my service amp redo it with the correct addressAs they began to set up new service again I was told that they couldn39t because my cell phone bill was past due also through ATampTI didn39t have the funds to pay my cell bill at that timeThey apologized amp told me they39d be sending a check via mail in 6-weeksThe refund check was due to having the credit on my account at the time of cancellationI waited longer than weeks I never received itI called ATampT back between 12-15th of June amp spoke with someone who apologized for me not receiving the check yetShe told me she was sorry for the inconvenience amp would make sure I received the check within weeksToday is June
Product_Or_Service: None/Cancellation
O

I would like to give a zero star rating if there is one!
We canceled our ATT wireless service on Dec 27, after multiple phone calls to the ATT customer service to complaint about our wireless phone coverage issue at our home The phone coverage is fine steps away in any direction from the house ATT customer rep in each call were polite but lied about what they would do to resolve the issue However, they left no trace of our conversation in each call Every phone call was a new conversation until we finally called them on the lies and asked for their supervisor The supervisor's answer was simple "ATT never guaranteed your coverage." We were given the option of either live with the issue or cancelling the wireless service We switched to the Verizon immediately after that conversation (and very happy we did so far) We decided to continue with the ATT internet service
ATT billing continue to charge us with one month wireless billing for billing period Dec 27-Jan We called ATT customer service (the only phone number that is available) each month when we received the bill Each call takes more than an hour and multiple transfers Some transfers were dropped off (on purpose?) and we had to restart the call again At the end of each conversation, the final rep would agree with the dispute and told us they entered their input We were promised that the ATT billing system will auto correct the issue
Three months goes by, we continue to receive the same overcharged bill of $(wireless fee + late charge) This time, we cannot even talk to any rep because the system insisted us to pay the late charge and fees for Dec 27-Jan (after we switched to Verizon) before it allows to talk to a live agent!!! My account ID is ***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1my bill for my tv plan at at&t u-verse keeps going up cost is $per month until 09/17/but at&t is charging $per month
Product_Or_Service: U-VERSE
Account_Number: ***

After over a year of dealing with these incompetent people and being told no less than three times that they'd take care of closing my account, they sent me to an agency and have now ruined my good credit scoreI returned my equipment in November of They sent me a credit on my account after receiving the equipment, and then months later -- after I threw away my shipping papers proving I returned the equipment -- they started sending me billsI called numerous times, and have the documentation of who I spoke with, and they still sent me to a creditorThe first creditor said they'd close out my accountAll of a sudden, almost two years later, I started getting calls from another creditorI disputed it, NEVER HEARD BACK FROM THEM and got a notice that my credit was dinged from themI immediately contacted them again and was told that AT&T refused my dispute, but no one bothered getting back to meHorrible, horrible companyI'm tired of fighting and will pay so my credit rating doesn't suffer anymoreThe big guys win again, just as they knew they would

Double charging for TV and internet

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint is against AT&T and Direct TV
On Feb 15th I responded to a special offer from AT&T
I agreed to a bundled package of TV and phone services based on what turned out to be lies and falsehoods
Lie #
free watch phone / only pay $per month?actually received an installment bill for the watch and $per month not the promised $
Lie #
free tablet / only pay $per month?actually received an installment bill for the tablet and $per month not the promised $
Lie #?
free phone and $per month, received an installment bill and $month , so all the free stuff they gave me they now want $and I returned everything except the Direct TV and they said I cant return that until I pay the $
Lies through a gazillionget Direct TV for $50, SAVE $MONTH AND STILL

I was promised a $rewards card when I signed upI was told it would be sent after a month of serviceI never received notification as I was expecting it in the mailWhen I did call I was advised the card was expired and could not be reinstatedI was sent to different departments and told I would get call backs, and told the issue would be resolved, but nothingAdditionally, I received notification by email that " This is a confirmation summary of your new order or service change." but I did not authorize any changesMy account was updated without my approval and I never received the rewards card
Account_Number: acct# XXXXXXXXX

Complaint by telephone/Revdex.com staff/sq - Consumer states they have had a constant problem with billing and customer service surround their bill The bill has constantly increase without with notice, different people in the call center have provided promises of getting the matter corrected, or rudeness and even disconnecting the calls Consumer's bill has increased from $and now $with no added services.Acct# unavailable at this time, but the telephone number *** is associated with the account - U Verse Bundle - Television & Internet only

reward card never received over billing for months
back in MAY we signed up for ATT uverse bundlewe were suppose to get $reward cards ($150+$100)after calling several times the customer service gave us $billing creditfollowing up was un successful as we got different story every timewe opened a complaint with FCC and during communication we found out they were over billing us as wellthey fixed the issue but didn't give us full credit and no reward cardwe are requesting full credit for the amount over billed plus $reward card

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled telephone and internet services on November 11, for this accountAT&T billed me after services were canceled and equipment was returnedI had to contact an attorney in April regarding Sunrise collection agency coming after me for $that is not my responsibilityAfter the attorney sent a letter to AT&T and the collection agency, the bill was sent to another collection agency!I currently have an active account with AT&T which makes this matter even more frustrating! When I tried to contact AT&T about this issue they informed me that the account is closed and sent to a collection agencyI'm still trying to resolve a billing issue for over a year agoIt's very frustrating contacting the call center and spending most of my time on hold just to be told that there's nothing

Discounts and rates promised are different each month
I have been with At&t over yearsI added cable and internet to my plan in My bill for the first year was as promised but after year the price changedI have called at&t every month due to promises that were not fulfilled on my accountThe customer service reps would tell me an estimated price and its always $50-different when the bill arrivesI have talked to supervisors and still nothing changesI enjoy the services I have with at&t but its making me overdraft to pay for the servicesI should not be getting misleading information from the customer service repsI believe what they are telling me and I'm over budget every month

In January when we moved into a new house Robbie *** stopped by from ATTHis contact info is XXX-XXX-XXXX and email is ***@att.comHe convinced us to switch our wireless to ATT and that they *** issue a credit to us so that it doesn't cost us anything to switch from SprintWe sent him our final bill that was around $We were also told our monthly payment TOTAL will be $We received a $credit and a $creditAll of our efforts to reach *** have been ignoredWe have called, texted and emailed himOn 5/7/I called ATT and they said they can not help me, only Robbie canI asked to cancel my service and was told it would cost me $to cancel!
In addition, I was charged over $to my account from ATT and no one can tell me what for!
At this point, I would like to cancel all my services, turn in the phones, received the credit I was promised and not occur $to cancel my services
Product_Or_Service: ATT Wireless, Direct TV, internet

Terrible customer service, in reality not interesting in your problems and not helpingWaiting time terrible - 20-minAfter been a customer of AT&T more then years we should change wireless provider to another company