AT&T

After recent conversations we experienced with AT&T customer service, we am certain this review is wasted time and energy, just as those conversations wereWe're not sure when AT&T became a company that has no regard for customer service, but know it is the case nowWe had been AT&T residential landline customers for years, most recent years with the same address and phone number, until last week We recently moved, and attempted to establish landline service at the new address (within the same locale), with no success, to date, due to the frustrating policy's imposed by the companyWe were actually told that establishing landline service "does NOT include a working jack"! That conversation resulted in deciding not to continue our serviceAfter much discussion, we decided that we still wanted to establish a landline, so we called back, within a week, to ask to re-establish the serviceThis was the most recent frustrating experienceWe were told that prior account history with AT&T does not count! That since we discontinued our service, last week, a credit check will be requiredWe are not concerned about the credit check, however, our credit reports are frozen to protect our creditThus, no immediate service can be established, since this will require contacting the credit bureaus to unlock our creditTo our knowledge we never once paid our bill late, in over years, but was told "that doesn't count"It appears, that this company doesn't really care if they keep customers, or notWhat a disappointing revelation

We have only had this service for a few daysPhone/Fax/Internet is what we switched toWifi is not goodCustomer service is horribleI tried talking to the billing department about my first bill and the line was soo bad I couldn't hear the person on the other end and I know it wasn't my phoneThere was so much static and if that says anything about the AT&T service - it ain't goodThe 2nd person I tried talking to in the cancellation department couldn't even hear me - and I know it wasn't my phoneHe gave me a number to call back that was supposed to take me directly to customer service so I didn't have to go through the prompts - well that number wasn't even a good number - does the company even keep their support personnel up-to-date? Clue number this company isn't very good - in my opinion
The other complaint I have with this company - I had a Direct TV guy out to fix our connection as our TV kept pixelating - as soon as he left - people were at our door trying to sell us the Phone/Fax/Internet - which against my better judgement - my husband liked the offer they were pitching, which is why we ended up switching internet providersI don't know but that seems a little overkill and thrust upon us so unexpected to have unknown people at our doorstep
I should have come out here to read all the reviews first cuz it seems no one is happy with this company's service, customer service, etcAnd the canned responses from the company are all the sameGet a clue AT&TWe have to put up with the service for days in order to keep our phone number and go back to the service provider we had before - it will be a Long days
Let these reviews be a clue to anyone looking to use AT&T

I called about my bill being high and they said they'd lower it, but they added extra services without my knowing
I called about my bill being high and they said they'd lower it, but they added extra services without my knowingThe *** are on my account, but they added extra services without me telling them to and they didn't ask if they could make those changes to my account
I'd normally resolve this with them, which I have in the past, but they have done this to me several times in the past and I'm tired of their sneaky, deceptive, deceitful, and dishonest practicesPeople need to know *** they're doing and AT&T needs to know they can't keep doing thatNext time this happens, it won't be the Revdex.com, it'll be a lawyer

I have called customer service numerous times to get my bill fixed and I've call tech support to get my internet working properly
I have been a customer with AT&T for quite some time so I called to get special pricing on my internet, I was told the price would be good for a year but after about months the special pricing was taken off of my account.So I called back in November of and was assured that my special pricing was completely removed from my account.The young lady also assured that she would reapply the discount to my account so that I could receive the special pricing.She adjusted my bill and said that the bill would be corrected.I asked her if I would need to call every month to assure the pricing was correct on my bill.I was told that I would not have to call every month and that the bill would be corrected.Well since then I've had to call every month in order for my bill to be corrected.Numerous representatives have told me that there was no discount applied to my

AT&T Service technician is extremely aggressive and rudeActively insults customerWorried for the safety of my disabled mother around technician
My interactions with an AT&T TechnicianFirst off I am not an AT&T customer, thank God, but my mother isI am thankful that I was home during this situation because that allowed me to intervene with this aggressive technicianAfter living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was thereMy mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed years agoIt seems for 3-years AT&T has been charging her for this lineShe called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove itBut, she said something about the internet, also through AT&T, being attached to this no

Are we the only family who has ever transferred service from one home to the next? I'm puzzled as to how after numerous customer support/sales calls and TWO technicians, we have lost our cable service for the second time in less than a week
On 11/our cable and internet was shut off at our old residence to prepare for the transfer of services later that morning at our new house The technician arrived and when asked if he would be installing for internet or cable first, he replied he was only there for internetStrike One! Our order was to transfer all services, including cable - we were even instructed to bring our boxes to the new residence Then, mysteriously, the cable order all of a sudden showed up for the tech While the cable took much longer to complete, he was able to complete both internet and cableWhen he left, all seemed to be fine!
On the morning of 11/15, our cable was no longer working We called into support and they said they had no record of cable on our accountStrike two! We were COLD transferred to several associates and finally told to call back to talk to the sales department because we needed to order cable
On 11/16, the second tech came to complete our "new" cable order When he left, our internet, cable and even old DVR recordings were all working!
On the morning of 11/19, our cable went out again! We called into customer support and guess what they told us? We didn't have cable! Strike Three! Why do we keep dealing with this? Because we have been loyal AT&T customers for over years, but this is ridiculous! We were advised to call back during business hours to talk to the sales department to order cable (again)!
On 11/20, I called the second tech and reported the issue at 8:am He said he would take care of it and may be able to resolve remotely Several follow-ups, but no resolutionsThen ~ 5:PM EST, we received a call from a sales associate who was going to help us complete our cable order
Now here I am 11/21, staying home from work for the FOURTH day, expecting a tech to complete my installation for the THIRD time!
This is unacceptable and needs to be addressed by someone higher than a call center representative

Service Type: Residential ServiceAccount: XXX-XXX-XXXXXXXXXXXXAccount: XXX-XXX-XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0It started in November Att has been cashing checks that are not made out to AT&TI am not in a combine billing planI have tried contacting the to find out why they are cashing my checksI have not gotten a straight answerI mailed in my monthly payment to directv and my check was applied to att accountEach party blames the otherI am asking for help with this issueI have filed a complaint against Directv as well

We cancelled our services with AT&T after years However, they never terminated services internally Thus, we are being charged for services that were not used They send us to collections for $which they can not explain why First collections company Credence Resource Manag, TX dropped the case We sent in our explanation, and they returned the case to AT&TThen, Sunrise Credit Services, Inc, in NY Now AT&T is trying a different collections company named Diversified Consultants in FL An explanation letter was sent in to Diversified Consultants on march 21st, and as of today we have not received and answer It is our intention to clear this situation as soon as possible However, AT&T needs to do some internal work first It seems like it is a glitch on their system that never got fixedI WASN'T ABLE TO UPLOAD ALL PAGES OF SUPPORT DOCS Is there a fax number or mail address I may send these pages in? Thank you
Product_Or_Service: Phone/internet/cable

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Closed account in April and returned all equipmentI've been told on many calls (5/31, 7/25, 8/25, 9/12) that the Credit refund of $had been mailed but it has not yet been received

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** finally got my U-verse service install in early January 2017...after several complaints filed with their Ofc.of the President Complaint service.They had a contractor come out sometime later and bury the Fiber cable,again after a multitude of problems with the Installation.In January my Sprinkler system wa turned off and no water running through the system(it was Winter).Here in July 2017,I find out that of my zones(on the east side of my house)were not working.After calling out my Sprinkler Repair people it was revealed that the Contractor that buried the Fiber cable for the U-verse had damaged of the water line pipes for the Sprinkler System.I took pictures of it as ell as the Invoice for the charges to fix the problem.Now *** is telling me that its the contractors problem and I need

The customer services is terrible and they place extra things such as HBO and sports packages on your bills that you have never orderedWhen you try and get these off your bill you will have to speak with at least different people and even then nothing gets doneOf those people I had to go through none of them could speak very good English and nothing was resolvedI was on the phone with AT&T over Direct TV for hour and minutes and still got no resolutionI would leave a zero star for customer service

First and foremost the monopoly that AT & T holds as a service provider in Los Angeles is unacceptable and leaves me no choice but to use this awful companyI was forced into AT & T U-verse when my modem diedWhen the representative did their relentless push on services I rejected them allWhen my first bill came I was charge for services I rejectedI called an spend hours on the phone with an agent you insured me that I would not be charged for these items againA month later a new bill arrived and I not only charged AGAIN for the services that we never ordered I had a past due for the prior monthToday a new phone bill arrived and low and behold I have been charged for the same services that were never ordered as well as a past dueI spoke to an agent and was given the same story blah - blah - blah we are so sorry I will make that correctionShe transferred me back to the automated service so I could pay my bill and not have to give them an extra to do with an agentT

Horrible customer service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am upset and completely outraged by AT&T's billing practicesI have had AT&T wireless internet and television bundle service since approximately November 29, For months of this service bundle, I was quoted a total bill of $before taxes and feesSince November 2017, I have been an on-time payer to AT&T with very few complaints to the company
I received a "Note" in my AT&T account portal in November 2018, claiming I had until November 27, to make changes to my service package before my then-current 12-month promotional service discount expiredI promptly changed my service package on November 27, (as requested by AT&T) and during the process of making new service selections, was quoted a rate of approximately $monthly for my new service package - to include bundle

AT&T Wireless held my phone hostage even though I owed them no fees
As a result, I had not ability to make or receive phone calls with my new carrier This hurt and posed risk to my pregnant wife and two kids, as well as to the people that work for me

There is no worse company in terms of billing practicesEven though an hour of conversation might finally get an issue resolved, the next month a bill arrives that has the same incorrect charges so it was a complete waste of timeAfter three months I am still trying to cancel my accountAppears impossibleThey really are terrible and I wish someone would do something about itNot fair!

They are awfulWas promised HBO for $10/monthAsked for the transcript of the conversation to be emailed to meWake up next morning, don't have the transcriptGo to the website, start a chat sessionAsk for the transcript from the previous chatCan't do it for "security reasons." However, they can paste it into the current chat boxSo we are both looking at the entire conversation in writingTheir response?
"John K: She clearly mentions that your monthly charge of HBO will be $permanently."
Fast forward to John's next statement
"John K: Yes, it will be $once the three month promotion expiresWhat she informed is not right."
According to John, people from his department (the same one I contacted the previous evening) can't make changes to my accountI went back and forth with him for the better part of an hour just trying to get a response to that factWhy could the person from last night make changes, but he can'tHis supervisor gave the same song and danceI will be canceling HBO after the three-month trial periodDeception is part of their business model, as it is for all the other cable/phone/internet providersIt's miserable trying to communicate with themThey are a technology company that can't get basic things like email correctThey refuse to communicate between departments on your behalf, meaning you have to go through the entire situation times after they transfer you from one department to another
I would love to know what they have to pay the Revdex.com for their A+ rating given their 92% negative reviews

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We resided at XXXXX *** *** *** *** from 1/- 11/and had ATT landline, internet and cable services for the entirety of that timeframe We relocated and sold our home on Colchester on 11/8/and established new ATT service at XXXXX *** *** *** *** on 11/9/ We called and cancelled our service at the previous residence and initiated service at the new resident effective 11/9/ ATT continued billing us for the old residence in addition to billing us for the new residential address My wife and I have called every month at least one to two times and have spent approximately 10+ hours on the phone with ATT; each time we are told on the phone by a representative that the end bill date will be readjusted to 11/8/and we will receive th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Revdex.com:
This complaint regards AT&T Uverse billing, and how they did not provide the discount offered beginning May 7, until presently (September 2, 2016)
When requesting transfer AT&T Uverse and internet service to my new apartment, the Customer Service Representative offered a package at a lower rate than my previous address He offered: Uverse U-200, 18mps internet speed, and home phone for $per month ($+ phone service at $9.99)plus required taxes and fees, for one (1) year term service This should have made the monthly bill around $135.xx My first bill total was $148.95, which was higher than expected, but not outrageous Now my bill has increased to $per month, plus taxes, which puts it closer to $per month!
AT&T is outrageous with price gouging

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1my cable services was not working for periods in the last months where I
decided to go with another carrierthey did not give me the right amount of credit that they should haveu can check the amount of phone calls I made concerning my cable when it was not workingI was ready happy with
your service until this happen