AT&T

I contacted AT&T yesterday, 04/10/to discuss getting cable, home phone service, and internetAfter being on the phone for three hours, we came to an agreement of $per month total for the services for two years, with a four hundred dollar visa card AT&T offeredToday I received an e-mail from AT&T with a confirmation letter, which had very little on what we had agreed onWhen I spoke to the sales rep yesterday she wanted to run my husbands credit to receive the services, I got her permission to put her on speaker phone and my husband came into the room to go over the agreement with the sales rep prior to my husband giving his credit information, I made it very clear to the sales rep that I wanted everything we discussed to be agreed on prior to the credit checkWe went over the channels we were to receive, phone, internet, price, two year contract, four hundred visa cardThe sales rep stated it was all correctMy husband then gave her his credit informationI called AT&

I made a payment at an AT & T store in reference to new service This transaction took place in the first part of May My checking acctdebit card was used for the transaction to pay for the new service On next month's bill, that charge shows up as unpaid Spoke with numerous rep.'s on the phone trying to get this corrected There answer was that the charges were reversed and the amount is still owned I went to my Bank where a printout of my account was made with the Bank's stamp on it and faxed it via the local AT&T store to a billing dept number they had on file
The printout clearly shows the amount deducted from my account with NO reverse of that amount by AT&T in the coming two month's
Each month, AT&T adds a late fee on top of the amount in question
My local AT&T store has gone the extra mile several times over to the point that they know me by name and probably hate to see me coming through the door again and again They are as frustrated as the customer
Product

I recently moved and set up a service installation appointment, they were going to waive all sorts of fees and charges because I was bundling with DirecTv, I received numerous texts and messages letting me know that they were on their wayAn hour after they were due I called and was told that my order has been cancelledNo calls, no explanation on who cancelled orderI rescheduled the service call for a week later and called half an hour before the window expired and was told that they would be on their way within that time frameThen I got a text saying that they might not make it by (they were now an hr late)I am a home based business and depend on my internet connection to work, they caused me to be out of work for daysThe morning of the second appt I got an email with a prorated billI will never recommend them to anyone
Product_Or_Service: AT&T landline and internet service
Account_Number: Acct #***

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XXXXAccount: XXX-XXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For many years, I had phones lines with AT&TI wanted to save some money so in late August, I asked how much I would save if I dropped one lineThe person told me approximately $30/monthI said greatI gave them one of the numbers to eliminate
The next month (September bill), I saw that the total bill was approximately $lessI did not review the itemized charges
When I got the October bill, I see that my charge is $more than the previous month, and only $less than when I eliminated one number to save $
The original person I spoke with in August said that my "Complete Choice Line" service would drop from $to $I see that on my current invoice they are billing me separate "Complete Choice" charges of $
That equals $94, or only $

I called in to cancel my U-verse bundle (phone/TV/internet) on 9/19/and was given instruction where to send my internet and receiver via UPS On 1/28/I received a bill stating my services were being temporarily disconnected and that I owed $ I called support spoke to *** and *** was told my services were never disconnected and they would do it now, stating they showed receipt of my equipment return, but no cancellation I disputed that I had not been using services and was told it was being emailed to me, I explained that the amount owed was unfair and that I should not have to pay it On 3/12/2016, I spoke to *** in retention who informed me that cases were submitted on my behalf to be review and both were denied because even though I did not use the service a signal was still be sent to my address that I was being charged for On 3/22/I received a final bill stating I owed $due in days or it will go to collections I tried to plead my dispute an

My home was burglarized June Two amazon fire tablets were among items stolen..I reported this to the police, amazon and AT&TI researched my bill this monthit is paperless...they have been charging me $each month for the tablet I reported stolen..I spoke with a manager..*** ***...she acknowledged my call reporting it stolen but said they had not cancelled it and refuses to credit my account for the almost moof charges for a device they knew was reported as stolen She said it was not AT&T policy to credit an account How can they get away with charging for services not provided I am changing my provider
Product_Or_Service: Apple //
Account_Number: ***

The past months I have spoken with the customer loyalty department about lowering my billAfter being transferred to at least three people upon each phone call I was promised a bundle and my account was creditedThree days later the credit is reversed and the bill is double what is was beforeI am so disappointed in AT&T and their promises

There should be a big fat ZERO STARSThis company sucks hardWhat a scam AT&T isLiars and cheatersWowBeware of them taking over DirecTVUnbelievableI've always depised themThey manipulate your service on their end and want to charge $to come out to your homeWe have Genie and were able to record up to channels and as soon as they completely changed over from DirecTV all things changed and the lies they tell Incompetent liars and scammersThey need to go down

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June 27, I ordered bundled services with internet and directv I was having difficulties ordering online and was instructed to call so I did I had a prior bill so it was paid and the rep informed me that he could complete my order and honor the online promotions such as $rewards card and free installation so service was ordered both services were not available to be installed at same time then I receive a bill from internet services charging an install fee I disputed the fee and it was returned to my account however I began to get notifications of an outstanding bill when I contacted billing on August 7i was informed my bill was not combined but the fee would be waived now today I find once again I am in jeopardy of disconnection due to install fee and that the rep that took my order did

Deceptive Sales Practice Cable TV /internet Service
I inquired about the AT&T service and I was told my cable service and internet was to be charged at rate of$per month by sales representative "***"Based on this rate I changed my cable providerMy first months bill was presented at $ $I believe their practices are deceptive and misleading and predatoryAdditional Attempts up to resolve issue led to
a representative promising to call back within an hour and never calling back
Issuing a customer case number that was not recorded and did not exist in their files
Clear indication that they have no customer escalation process or are instructed to obfuscate a solution
I was denied the opportunity to speak to a supervisorI spoke to representative *** ID # ***
They employed delay tactics by making the customer wait for long periods of time on the phone
Promised a call back from the supervisor ***, which did not happen

On July 28th, I called to add Directv to my cell phone and home internet service with a promotional rate of $The guy on the phone (based in Lubbuck, TX) told me that my combine bill for all services would be $per month for unlimited data on the phones, directv, and home internetI have not received a bill for less than $I called in August and September and was told $would be my rate once the bills combined, then on Oct2nd was told that everyone that I had talked to previously lied and they could not honor that priceNow over months from the original order, over calls to customer service, and cases which have all been closed and unresolved they have lowered my data, not honored the directv promotion, and still billing me $per monthHere are the case numbers:
Oct 2nd: ***
Nov2nd:***
Dec14th: DirectvCase#***
Jan10th: DirectvCase#***
Customer service has been awful through the entire processI have do

I was moving and had an appointment to have my Direct tv service transferred to my new residence, The technician called about times saying he was 'on the way? he never showed up and Direct tv said it would be another week before they would be able to come back outThe customer service was terrible and couldn't even get a supervisor to help..I cancelled my service due to their tech not showing up and The disregard of being a very longtime customerMy wife contacted them and set up NEW service and they came out the next day to turn our service onWhen asked if we were bundling with internet my wife explained the AT&T service was in my name and was told no problem it would stay in my nameI am now being charged for a cancel and reconnect fee when I was TRANSFERRING my service to begin with....The service bill at my NEW address is in MY name so how they can't see it was a TRANSFER is beyond me..I want the cancel and reconnect fee waived since I transferred and have been a customer f

I have attempted to start up service with this company 4-F.O.U.R times, twice online, once via chat, and once over the phoneI have had appointments, The 1st technician came out, looked around and said it would take roughly 4hrs, and then leftthe second one never showed, I just received a text message say*** sorry we missed you, and a voicemail around 6pm say*** that he wouldn't be able to make it out that even***, and that I should go on and reschedule my connection for a later dayThe 3rd technician that came out, only came out after I was given an estimated window of 9-11, no one was there by 3pm, so I called customer servicewhich--don't even get me started on them! So this last technician comes out at 5! I've been wait*** 8hrs so its bittersweetbut he was so nice and apologetic that I couldn't even stay mad at himApparently no one even knew about my service startup, and he was dispatched roughly 15-minutes before he arrived! Only to get there and see that the equipment near my home is outdated, and that the engineer*** team will have to come out and install fiber before anyone can connect my serviceFastforward 4days later and the customer service people have no clue what I'm talk*** about, and says that the system is show*** my service as up and runn***Yea, uhmno! I'll just take this as a signif this is what I have to look forward to with AT&T for the next 24months, I'll just pass! I have commitment issues anyway--thanks but no thanks AT&T
***UPDATE!!! So, within minutes of post*** this review, I received a txt stat*** that my engineer*** issue had been fixed, and that they could come out same day, within an hour to start up serviceOk, I've been off the grid--no cable or home internet for 4yrs (because of where I lived before), but anyway...I let them back into my life, and what happensTHE **$%*** ATT TECHNICIAN STOLE $OUT OF MY *** DRAWER!!! I cannot (and would not) make these th***s up!!! I filed a police report and reached out to customer service, but lookI should have just STAYED TF AWAY!!! Its just not worth it

My disabled wife and I are seniorsUpon reporting a landline at&t phone brokeIt would be days before they could fix itThis is not normalPlease help

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am years old and most of the time I am bedridden and have trouble walkingI am confined to my homeI need a phone to contact medical personnel and my childrenI was scammed by some people in Jamaica and had no idea that when I called them back I was being charged international long distance chargesAfter several phone calls they amounted to over $I called early in January several times and I was told I would have a credit to take off the international long distance charges I called several times and was again told I would get a credit and that the credit was put on the old phone number and then I was also told don't worry you won't be disconnectedI got a disconnect notice and called and they said oh the credit went on the old phone number not On your new phone numberWe will m

I signed up for AT&T's autopay feature for my account and it completely failed...twiceBoth times AT&T charged me late fees even though it wasn't their faultIt got to the point where they shut off my wifi without any sort of notice and charged me roughly times what I typically payOn top of all this, because I was using their system, my credit score completely dropped since AT&T reported them as late payments on my endI contacted customer service on Tuesday (when my wifi was cut without warning)The guy said he gave me a refund but ended up only crediting me $for the previous months charges despite having me believe that he was going to make further adjustmentsMy wifi gets immediately restored and I thought everything was good
Flash forward to today and I find that my bank account has been charged almost $bucks via AT&T (again this is roughly times what I pay per month)I end up having a conversation with agent *** * on their live chat for close to hours

Tell you your bills gonna be one price than when you get your *** it's double the price than when you call they act like they don't know what your talking about
Product_Or_Service: Apple //
Account_Number: XXX-XXX-XXXX

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0First, I?ve been dealing with this since August 18, Everyone dealing with this bill, who charged this bill, or who utilized these services is deceasedI?ve called several times to address this issue, but keep getting ?handled?I am really annoyedMy grandmother *** *** passed away in November of My father, *** *** passed away on August 18, I contacted AT&T on August 18th to request that they disconnect the serviceI provided my mailing address to send proof of the disconnectI did not, however, promise to pay a billThere is no money, no ***, no inheritance, and therefore, not my responsibility to pay a bill for *** *** *** *** *** *** I live in AtlantaI received a bill dated December 13, and contacted AT&T and spoke with *** on D

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We suspended my mons phone(land line)cable, and internet while she was in the hospital (since Thanksgiving), yet continued to bill her for all three she gy out of the hospital for (days) they could not get her cable to work, saying her bill was past due when she was paid up (auto-draft to credit card), Phone line worked for a couple of days Workers never made it out for days to get her cable up and running
Mom fell and broke her hip and went back into the hospital before service was connected AT&T continued to bill her for service that were never reconnected, plus charged a reconnection fee She has not been home since, and they are still billing
They said we did not call them to stop service, but on the other hand they said her account was not suspended due to billing So who

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called on 08-05-to see my options for bundling my home serviceOnce everything was plugged in, I noticed no savings and a ten dollar increase in what I was paying without having everything bundledI instructed the agent, ***, to cancel everything and that I had changed my mindShe said she would and I told her I would hold while she reversed everythingthe next morning, 08-06-2016, I received an email confirming my order and when I called, I was told that I would be billed 2-business cycles before it would be reversed and that I was stuck until it cleared and had to be the one to call to rectify the mishap...Are you kidding me?? Knowing I could switch to another carrier, cheaper?? This was not disclosed at the beginning, during or at the end of the conversation with ***,the agent