AT&T

BEWARE OF WHAT THEY PROMISE YOU!!!
BEEN WITH AT&T FOR MONTHS AND STILL HAVEN'T RECEIVED THE REBATES I SIGNED UP FOR NOW I'M GETTING THESE OUTRAGEOUS BILLS PAID WHAT I WAS TOLD TO PAY AND NOW MY SERVICE IS SUSPENDED
DO USE AT&T!!!!!!!!!!

I would leave no stars if I couldAtnt is an absolute jokeThatnk god they gave us the run around for DAYSSS about installationcalls laterdays of no techs showing up to install(It looks like I dodged a bullet by reading all these reviews now)Had us believe they we coming to install for days all the way up to 8:00pm lolI have worked with customer service my whole lifeNever seen anything like thisAlls I got was must a been a *glitch* in the system why them kept no showingApparently they have enough customersThey look mighty unhappy with under a star rating but must be good enough for themThank god I didnt tie myself into this company to get more frustrated and sign somethingWhat.a.mess

In October I decided to switch my cable and internet from Time Warner to AT&T One of the things that was attractive to me was the fact that they promised a 'rewards card' for $ In my conversation with the rep, I was told that they would mail me the $VISA rewards card so I switched Today I called to see where the card is They informed me that my card had expired (after I had spoken with *** (from India, I assume), then *** and lastly with the supervisor***.At no point, when I was signing up for new service, was I told that I had to jump thru any hoops to get my rewards card nor was I told that there was an expiration date.This is a SCAM! Obviously, they tell you about the rewards card and when the card 'expires' they save $per customer!! Who knows how much AT&T steals from customers by doing that I'm sure a lot of people just let it go and not complain I think it's a devious way to do business and, when my contract is up with them, they will nev

It has recently come to my attention that AT&T has been charging me for the wrong Uverse package for over year They have been charging me for the Upackage ($157) when I have actually been receiving the all core package I have reviewed all of my statements for and I spoke with *** (ID ***) on and he informed that AT&T has been charging me the wrong price since and that AT&T owes me $before taxes My case # is*** I spoke to numerous representatives throughout this process On 11.117, the representative stated they could only go back months to give me a refund I spoke with William in the Loyalty program the same day and he stated I need to file a fraud reportI spent 1/hours on the phone and was eventually told that I could not file a fraud report This is unacceptable that this has been going on for so long with no resolution
Product_Or_Service: U-verse TV package
Order_Number: ***
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I tried to sign up for an internet and tv package online to replace my internet service, told it was $for Uand $for the family package, the tech and I couldn?t get it to work Then I spoke with someone over the phone about a package, they suggested Direct TVI signed up and received an email letting me know that a dish would need to be installedNo one informed me of that prior and I live in an apartment so I called and spoke with *** on June 2nd to switch to Uverse TVI had been offered a $rate for Direct TV, internet and Fox Soccer Plus*** offered me the same services but with Uverse TV for $and said that my first bill would be around $82, no mention of installation or equipment feesI asked him for clarification 2-times as this seemed like a very good deal for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Oct 14, I went into the store located on Lake Cook Road, Northbrook IL XXXXX Phone# XXX-XXX-XXXX and spoke to rep *** *** I signed up for a cell phone and home internet bundle special for the Chicago land area of $a month with free internet for life, this also had a new cell phone monthly cost of around dollarsI provided a $credit to apply to my accountMy first bill was $for 11/15/I called ATT on 10/23/to ask for an explanation as to why my bill was so high as what I signed up for was not reflecting on my billI was informed by the rep *** ID# *** that it was not $dollars a month it was $a monthI was really upset over this and I was informed that my employer discount code was not applied either as it did not qualify something the

The company is unwilling to return the equipment they are reporting to the credit card agency that I owe that was returned to them but they say they can keep the equipment and still make me pay because it was not returned timely
Product_Or_Service: u-verse/wireless (bundle

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I was with AT&T for a long time One day they just decided to shut off my Internet I called them up and they told me I had to switch to their new service that I had no other choice that they were doing away with the one I previously had Putting me in a new contract This Internet service did not work for me it kept on falling out and every time I would call AT&T they would send a service person out to try to fix it I lived with it just barely working for months Now when I have decided to go with a Nother Internet provider they want to charge me a $fee for breaking the contract I don't think that this is fair considering I was with them for so long and put up with their not very good Internet service But I guess this is what you get for being a loyal customer and paying your bil

Landline Service is has not been working for weeks and this failed service happens frequentlyProblem isn't fixed by the date ATT sets
Service is frequently interrupted and repair isn't completed in a timely manner

After being told by three reps on the phone and two reps in store that the phone I had PAID off did not have to be turned in and that I wouldn't be charged, I felt pretty confident that they knew what they were talking aboutWRONGBought a new phone and in Feb was charged over $for the old oneCalled over times and each time was told that a ticket had been started for my claim and they stated " o yes MrsP I see here you were charged and you shouldn't have been." Multiple times I was told that the back office had to correctFrom Feb 12th, AT&T kept $of ours and wouldn't give it backIt was one whole month until my following billing cycle and me calling multiple times a day before someone reversed the paymentThat was never their money, but they felt like they could take that much from a family and make it seem like no big deal! Blows my mind

Consumer moved and notified at&t weeks priorTrying to get an internet installation for over a week now and all she gets is lied to about the installation dates and timesThis has been going on for over a week and it is getting very frustrating that she can't get no serviceThey are supposed to be over here today between 9am & 10am and no phone call or email or nothing
Account_Number: ***

I just switched carriers from T-mobile to AT&T and it is the biggest mistake I have ever madeI paid for the Iphone to be expedited as I don't have a working phoneApparently the box was empty when shippedNow they are saying that they have to find where the devices are before sending me new onesI have been transferred from agent to agent and have been on the phone for over two hours at a time and they do not satisfy my need in resending new devices while they investiaget on the back end, but they still have my moneyI just made a complaint with the Revdex.com and they are going to investigateI regret switching over

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April 27, I notified ATT to disconnect my ATT Uverse bundle account after one week of poor service and customer serviceThe service we received during that week didn't correspond to what the sales rep had promised usThe disconnection confirmation number is XXX-XXX-XXXX-A
The equipment was returned to ATT via UPS on May
Since then I contacted them close to times to fix the bill since I only had one week of serviceAt this time nothing has been done even if on May the resolution department in Columbia, SC, told me everything will be fixed
Instead, this week I received a new bill with a $amount due even if I no longer have any service with them since April
$524,corresponds to the past due amount that I am waiting to be fixed ($287.68) and a new monthly bill of

Service Type: Residential ServiceAccount: XXXXXXXX direct tv ***-***Account: XXXXXXXX direct tv ***-***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My compliant is that of many of *** customersThe billing department is ridiculous and very inconsistentThe customer service when dealing with billing issues is a joke as wellIt seems *** doesn't train their employees on how to talk to its customers directly and with empathyBasically my problem is this, every month me a my wife have to call to dispute our *** because it is never the same or what it is supposed to beWe had Uverse for a least three years and only about ten months consecutively was our *** the same and the only reason it was that was because we had to call and complain and jump through hoops to get thatIt it very frustrating and nerve wrecking to have to call every month and argue your ***Why can't you do as you say yo

Credit Bureau inquiry
I have an inquiry from AT&T Services, LSI disputed the inquiry through Equifax and the dispute was validated by AT&TPlease explain to me why my credit was ran and remove the inquiry

My husband and I have been loyal AT&T customers for over yearsThey have always been a great company in the pastWe decided to bundle everything together and get U-verseAT&T told us how great it wasWhat a mistake that wasWe always have to restart our systemWhen AT&T U-verse goes down, everything goes downThe computers are down, phones and cableThey seem to have long power outagesAfter making many calls to customer service, no one seems to know what is going on when we have problemsNo one can give time frames pertaining to repairs, etcWe finally called AT&T corporate officeIn the past they have always been wonderfulIn a nutshell, we were told to go to another company if we were unhappyIn the past we were always helpedWhat a shame, we guess AT&T does not value loyal customers anymoreWe will take their advice and look for another service when we move
JC

ATT is the worst company in the US to deal with, period They are messed up on all levels During a move I tried to add *** and consolidate my bills for a land line, cell, and *** I started in May and ATT make mistakes every step of the way I have spoken to them at least a dozen times maybe as many as times All the people you contact or can contract since the VM system try but since the system is a mess they can't get anything right and in more than one case make it worse Managing multiple systems is not what they are prepared or trained to manage I spent two hours today getting an overcharge handled First it shouldn't have happened, second it should have been cleared up within a few minutes They gave me another number to get the *** statement with a $balance stopped During the call I got a call center with so much noise behind it the location must be a call center ran in another country I don't have an issue dealing with them just don't have so much noise behind you that you can't hear me is not respectful nor professional I don't have time to state all the places they messed up over the last few months, from voice mail not working to people making changes in an effort to help but messed things up more They couldn't have done any worse if they tried No one person to call and they can't fix all your issues What an awful, awful experience with what should be a company with first class service Shame on you ATT you are the worst ever

Bad customers serviceI have three line with At&T and im considering to switch just because of thatWhen I called on 4/20/18, customer service repand supervisor name Tiara been rood to me, laughing at my accent and making funIf AT&T recording conversation you can rerun that tape it will be helpful for AT&T to improve customer service

(Overview: AT&T didn't follow through with the promotional rate I was promised when signing up and My bill is always MUCH higher than it should be with no explanation from my bill or customer service representative)
Very very very long story shortWhen my Directv was installed, Monday November 6,2017, a representative for AT&T came out to offer me their promotional offer for switching to them which was $off of your DirecTV bill for life, free HBO for life, first device free, and they'll pay any transfer fees (excluding phone service fees) when changing cell phone carriersI called them back just a few days later and scheduled them to come back as soon as they were available (November 15, 2017)
Within the following months, I often checked on the status of the Directv discountI asked AT&T online and in the store and they both told me that it just takes time to go throughAnyways, it's not January 22, and I noticed I only received a $discountDirectv told me to contact AT&T, who controls the discountSo I used their online chat system, and the woman made the comments meant to delay you and hope you forget about it (because it's only a $difference, right?) by saying things like "i'll make a note of itthey'll look into itwe'll see if there's anything we can do about it..." I told her that I was tired of being told that and need the problem resolvedShe transferred me to a supervisor and waited 5-minutes for them to respond, which they didn't, and the chat ended up shutting itself downI then called customer serviceLong story short she said that the promotion ended Nov12th and I got service Nov15thI told her that it doesn't matter, because I was told it existed on November 15th and it's the only reason I switched to themShe said she'd make a note of it and see if anything happened, typicalThat night I used their online chat system againThe supervisor I was transferred too (I still have the conversation saved on my phone) basically had a "deal with it attitude" when I told him I wanted to file a complaint he tried to use this intimidation tactic that included telling me that if I did all they would do is terminate the sales agent because AT&T trains people so well it's never their fault and that they've "fulfilled their contract obligation"So basically he didn't care so I didn't file a complaint with him and told him I'd file with the Revdex.com
My other problem is that my bill is supposed to be about $per month, but the bill is always WAY higherThis month is was $and some changeI did have a data overage charge of $30.00, but that in no way equals the that I was billedThen the go and put a $adjustment charge that brought the amount down to the correct charge, but the sales person told me that the $is a 'credit' to my accountThis still doesn't explain why it was (on another note, the bill has been split up into bills throughout the month for no reason)
So to my next problem, is that I was promised one free device, but it turns out that they just 'credit' your account each month for the finance payment (they said that's what the $'credit' was for)That's not what I was told or what I agreed toIt also is upsetting because it's the most I've ever paid for for new serviceThey discount the phoneSo now I have a $device that I would need to pay for if I switched right now, which is what I want to do
Other problem is that they don't actually pay you for the full amount of switchingMy fees from my last provider for switching was about They sent me a prepaid card for $and some change and then gave me a $"credit" to my new phoneHowever, I should have had a free phone AND I don't see a credit applied to my account
They don't actually lay out your bill but charge you and add credits at random times and in random places so you can never prove that they didn't follow through and they don't need to explain where the money's going because they just said "we'll add credits to your account"
I had Verizon for years and never had a problem like thisThey were expensive at the time, but honestThen I had Sprint for a year and never had a problem with them eitherThis is the ONLY company and it's problem after problemAs soon as I get my tax return and can pay for the not so free phone, I'm going back to Verizon

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled my U-Verse Tv in JulyI sent back the boxes to connect the TVs to AT & T AT & T confirmed that they received the boxesSix months later AT & T are still attempting to charge me for a service I do not have, They have also charged me late charges when I only pay the services I receiveThis service and avenue to contact them is not customer friendly and it is very difficult to communicate with themI have tried several months to notify them but my requests have left me with no satisfaction