AT&T

To whom it may concern:
The past week dealing with Direct TV and AT&T for the bundle deal has been a living hellSince July 25th, I have spent over hours of my time going back and forth with customer service representatives trying to figure out why they keep changing my account every day to a different price, package, and why my credit has changed when I only have had service for daysI've have been transferred to one person to the next, customer service agents have hung up on me because they don't want to be bothered, and I'm told a different story every time I speak to a new customer service agentBelow is a timeline of the time I have wasted on the phone accomplishing absolutely nothing
July 25th
12:14pm 12mins
2:09pm 23mins
2:33pm mins Agent hung up
2:38pm 32mins
4:02pm 30mins Agent hung up
4:35pm hour 16mins Agent hung up
5:52pm hour 58mins
7:52pm mins Agent hung up
8:48pm hour mins
July 26th
12:39pm 32mins
1:26pm 37mins
2:04pm 39mins
July 27th
5:

Service Type: Residential ServiceAccount: Unable to accessAccount: Unable to accessReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Our internet service and speed is incredibly slowAnd we do not have the option to upgrade to anything fasterAll of the homes in my neighborhood are new construction and are limited in service capabilitiesThis has become a safety concern which was revealed due to the Christmas seasonThere have been several package thefts that could possibly been detected if the security systems had stronger internet capabilitiesWith the increased electronics and technological advances, we should be able to have the option to increase internet capacity
We were also informed by our builder that AT&T has an exclusive contract in this neighborhood and getting another company is out of the questionThe new neighborhood next to us is receiving the updated fiber optic networkWhy are we not all

Over time, I've had numerous issues dealing with AT&T To be concise, I will list ONE issue that has been going on for a while: AT&T has been hacking into my att.net email sub-accounts by disallowing me to sign-out
I pay for this service but have been experiencing error messages while trying to log-out of the att.net email This happens to all but several of my att.net sub-accounts
The error is displayed as a "website's security certificate" issue Each time I "sign-out" from my att.net email, instead of being signed out there is an error stating "security certificate problem may indicate an attempt to fool you or intercept any data you send to the server..."
I reported the problems to AT&T countless times to no avail I was transferred to dozens of departments; none care to fix the problem I pay for this email service from AT&T but kept being hacked by AT&T
I suspect something larger behind the sceneI request a resolution from AT&T regarding this privacy in

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an account with ATT and Direct TV, which is a bundled accountMy account number isI had my ATT account bundled I believe in February with Direct TV, at that point I was current on all paymentsI was also set up for automatic paymentsI called on a regularly to check and see if any payments were due with both companiesEach time I called to check on charges with both companies I was told there was a balance nothing owedAll of a sudden I was debited a charge of about from my account in April, which I was not able to pay so I cancelled paymentI tried calling ATT to explain and dispute the charges on several occasionsI finally was able to speak with someone and they file a billing dispute for me, my services had been interrupted at the house, which included internet and c

Don't buy or get anything through AT&T and DIRECTV they lie to you about the deals you will get With DIRECTV and AT&T Internet it's been a headache for years took months to get my DIRECTV bill resolved because they made a mistake with the plan they gave me two different addresses took forever to get bundle price Internet and DIRECTV and now I was lied about my cell phone deal And as well as Internet and DIRECTV deals when getting wireless phone service

att let someone use some of my infomation to open up att uverse at there house, and let them charge my credit card to my account,I got tranferred alot
I got charged many time for a total of from atti dont have att, I called they said that it was not my account even though it was my infomation being used to open the account, I got transferred about times and was on the phone for a total of and half hours on the phone trying to explain that people where using my email, my credit card and my phone number, I did cancel the card, they said that my social security number wasnt used and they cant do anything since it was not my name on the account but I told them that my infomation was being used they said that they cant really do anything about it, but after a long time, I got someone who was willing to help, but then again I got another email stating that I had a service call, I didnt not call or email or set up a service install, so I called again and after another hour on th

March 1, 2018Revdex.com Via: Internet When I signed up for AT&T/Direct TV service, August 2016, I was told I would be provided with mps internet service and that there would be no contract I have made it a practice not to agree to contracts for this type of service The representative scheduled the installation Direct TV came to install the television service The AT&T internet and phone service had not been scheduled I was asked to call AT&T to schedule the install It was my understanding that this was a package, single source I called to schedule the AT&T install As a result, I had to maintain my current internet service until AT&T could connect I had to pay for the Direct TV service, as well as my internet service, until AT&T could make the change We had numerous problems with our service, TV, internet, and phone We contacted the technical services and made adjustments via telephone and on site technicians The major problem was acceptable TV rec

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My cable company, Cox Communications, contracted with AT&T for long distance service but AT&T failed to send me statements for almost two yearsI found out and got in touch with them, letting them know I didn't agree with paying for something I didn't know I had, thinking it was included in Cox chargesThey just started sending me statements, just charging from the last month but, again, with problems, receiving two separate statements with the same account, but with different starting & ending datesI have tried to cancel over the phone, but sent to the wrong division every time and then disconnectedI have also tried their website but it doesn't recognize my home phone number nor account numberI hope Revdex.com can help finish this nightmareI already contracted for long distance servic

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrThis is regard to a billing issueOn my internet service that has been a NIGHTMARE ALONG with my Home Phone which has not been any betterHad my routerIt was upstairs in a story houseI use my laptop downstairsIt wasn39t working I went upstairs to try to reset itGot someone on the line that INSISTED I needed a repair man out to look at itAfter I hung up I had NO PROBLEM againThe guy shows up the next day I believeHE INSISTED on MOVING the router downstairsWHY Have no ideaHe said for better service He NEVER said he was CHANGING The routerBUT HE DID I get my new bill and it goes up from a month on a promotion that had just started to nearly My husband and I are on a fixed income and can hardly make ends meet

Failure to adjust bill leading to credit agency contacting me repeatedlyWhen I call AT&T to talk to Someone about the issue, I am never transferred
In November 2016, I was unhappy with my previous internet provider and decided to switch to AT&T for my wireless internet needsAfter signing up over the phone, I started my service for DSL Wireless internetThe next day I waffled and decided to cancel my service - I thought that I would be getting Uverse, not DSLUltimately, I did decide to go with AT&T and called back the ne t day to re sign upI was given a NEW account number, which I am currently using and very happy with my services (new account #***)I put my new account on auto-pay and everything was smooth sailingMid January I start getting calls from a collection agency saying that I owe AT&T $I look up my account and I'm on auto-pay and my bills have been paidI realize it may be Be abuse my old account didn't get closed outI call AT&T on January 25,

Personal experience: ORDER NUMBER - 56-*** cell phone - "fraudulent sales activities" in store and telephone, deceitful and information JUST TO SECURE A SALE and the negative impact BACKGROUND - my son went into your store at the Super Mall in Auburn, Wato add a phone line for his daughter The MANAGER, at the time, learned my son's wife had two lines at T-mobile He told them, he could get a better deal for them IF THEY MOVED THOSE LINES TO ATT with lower monthly payments PLUS a buy one get one free where he would pay only taxes --FREE!!! During that transaction, while my son and his family were in that store, I lost connection for my phone ending in *** *** I contacted my son through FB The manager got on the phone and stated, ' I DO NOT KNOW WHY YOU LOST CONNECTION, however, if you open up your phone and give me the numbers (which he directed me), I will have your phone on within minutes I did not get phone service So he sent me a SIM CARE for an I-Phone to where my daughter-law reminded him that I have a Samsung Galaxy note He told her that card works on both, it did not It took two days before I could get the phone back on because I was volleyed from one representative to another for those days During that infamous visit --- my son added I phones and the free INACTIVE phone, which is not connected and given to his year old -- he only got the phone because he thought it was free In addition, that manager told my daughter in law because she transferred her two lines -- ATT will pay the close out bill ---THAT DID NOT HAPPEN So, HIS LIES AND TOTAL MISREPRESENTATIONS resulted in a line installment plan including the free phone which was connected to my phone where they charge and give credit for that same amount each month We did not find THAT out until I called to use the upgrade on my phone At that time, after eons of representatives, I was told I could not use the upgrade because it was used for the buy one get one free phone and I could not get an upgrade until that period ended!!!!!! So, that was another lie of that manager because he stated he did not touch my line --- he did not know why I was disconnectedLIES LIES LIES! This revelation happened in July because we were told the bill would be a little high for a few months, however - it will be much lower I, Christopher's mother ( am authorized to call ATT) spent months trying to correct this matter I was transferred from one representative to another with promises on top of promises - up to loyalty who promised to call me back --- NEVER DID
I called on the 9th, to see if it was possible to get a phone because I am disabled, my phone requires constant charging AND we are locked into the installment plans that were misrepresented by a MANAGER The representative KAREN said she read all the notes and because of all the trouble, she was sending me a FREE Samsung Galaxy Note I could not believe it! I said because of what happened in March, is it TOTALLY FREE??? Any conditions or terms? She said no!!! IT IS FREE I was so happy --- although it was unbelievable --- I expressed such joy and appreciation and stated she made up for all the horror!!! She said in addition I am giving you on your account I was shocked!!! She told me the taxes had to be paid on the phone but she re-affirmed that was IT!!! She quoted in taxes! I asked if if that was correct because it seemed low compared to the cost of the phone --- she said yes I authorized using my debit card (LATER I NOTICED SHE CHARGED WHICH WAS NOT AUTHORIZED) I then asked her about a tablet I told her I did not want an installment plan that I wanted to pay in full Also, I asked if she could apply that credit to the cost of the tablet which was --- she quoted a final price of which I authorized ( LATER I NOTICED SHE CHARGED which was not the amount authorized or the full amount) So, I called customer service --- I WAS VOLLEYED FROM ONE REP TO ANOTHER - finally I got to one where she said explained the rep put me in a month plan for a month I asked why would she do that when I specifically stated I did not want to go on that plan that I wanted to pay the cost in full The rep said I would need to cancel and re-order to pay up front I cancelled but was afraid to re-order The amount was immediately credited to my account --- surprisingly I asked why there was a different number listed with the phone -- because I was concerned about the cell She said NOT TO WORRY they use different numbers to send out devices that the cell was free and would be activated on my number *** *** number I got the phone the next day --- it showed that same number PLUS AN INSTALLMENT PLAN OF PER MONTH I CRIED!!! ANOTHER BLATANT LIE I contacted loyalty, twice they lied about a return call

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We had AT&T as TV and internet services, when we received a super high billThey told us, that there was nothing we could do to make that bill lower because we were not a new customer, and our contract had expiredThen, we decided to cancel the services and then get their internet onlyWhen we called, they did not mention that the internet had a capWe called them again to get the cable service with the internet because they said the only way to get unlimited internet was to bundle it with the cableSo, we did, and then, they said that they will send a technician here the next day from to 12pmWhen 12:30pm come along, my husband called to see what happen and they said that we were not schedule until July They have been lying and misleading during the whole processIt has been a huge was

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had att since the early 90'sIn the last few years they have declined
I have been asking for tech support for non working
Internet since sept of last yearIt never got fixed We've
Had several appts with techs and they never showed up
I was promised a refund for the internet which I never got
I finally decided to change and told them to wait days
To disconnectThey disconnected today anywayThey
Keep going over the same stuff, hanging up, adding more
Contract extensionsAnd refuse to refund my money
Product_Or_Service: U verse
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was advised to switch from DSL to Uverse due to DSL was going to be discontinued
I had them switch my service on 1/3/
Now I am getting billed for both DSL and Uverse
I spoke to supervisors who insured me they will fix it and reverse the chargesNot done yet !
I received my bill and it is is not fixed yet and I am charged again for 3rd time
I see this as a deseptive business practice to collect money from customers and not do the right fix
Product_Or_Service: Uverse Internet
Account_Number: XXXXXXXXX

I ordered at&t u verse and at&t directv at the same timeI was told they would be installed togetherand the billed together at $for internet and $for directv.For a total of $before taxes and feesAnd would be installed for freeI have be charge $for the install and they were not installed togetherA I am being billed separate at $for eachI was told to pay the first bill for DirectvAnd the next month the bills would be combinedNow I am being told to do this againand next month the bills will be combined.When you call for service you get people in other countriesthat do not speech English very well and are unwilling to helpthey just keep telling you that you must pay the bills separate and they will be combined in monthsThey have also told me that it is my fault I am paying a higher rate because I was unable to take a day off work to get the service installed on the day they chosewhich is weekdays between 8am and 4pmI am now locked into a contract

Completely dissatisfied so farI set up an installation date between and and took a day off of workAt I received a text message that they would be running late and was asked if I wanted to still keep the appointmentA couple of hours later I called customer service and they just apologized and said they could set up a new appointment about a week laterI waited for a manager who was nice but really couldn't do anything since the technicians were gone for the dayI don't understand how you could have an open ticket and not inform the customer of what's going on and close for the dayThe manager did say she would waive the installation fee but I spent minutes on the phone mostly holding after wasting half a day waiting for a technician to never showOne week later I still don't have internet and in two days have to be home from to all over againI'm not happy at all with AT&T

I was paying $for phone & internetOctpaid $Nov$I called told them wanted to suspend phone servicemin on the phone times & noth
I was paying $for phone & internetIn Octpaid $Nov$I called times and told them I had enough and wanted to suspend the phone serviceI just wanted to keep internetBoth times after minon the phone explaining the situation, I was transferred to another person and they wanted me to explain the whole situation again.I don't have the energy or the time to play their gameI just want to know if I can keep the internet service alone and for how much

The chat agent I contacted on 3/stated he will place an order to change my plan to the unlimited for the same costI was paying $a month
I contacted at&t because my usage was extremely high that month and it had only been half of the month and I was concern for the usage and extra chargesThe agent help me figure out that I didn't recognized two devices so he help me change my password and after that he stated *** : Yes, you are secured with WPA - PSK
*** : You can disconnect the device by access you router pageI will send out the articles to your to secure your devices
Me : Thank you
*** : You are welcome:)
*** : Regarding data usage, I will place the order to change you plan to unlimited for the same cost
*** : Will that be okay for you?
Me : Of course, thank you very much ***!
*** : It's my pleasure to help you:)
*** : Please allow me minute to place the order
Me : Not a problem, take your time
*** : Thank you:)
*** : Thank

Promised a standard rate multiple times, but continued to raise my rateWhen I cancelled was told I did not owe anything, but received a $bill
I entered into an agreement with AT&T/Direct TV in March of I had a new customer rate for my Choice packageWhen my entry rate expired I called in Dec of to see if there was anything we could doI was told they could give me a rate of about $80/month for the duration of my contractThat did not last longI called again in Feb of (Confirmation no: RXXXXXXXXXXXX and XXXXXXXXXX) and spoke to *** (agent no *** She said they would get me back to what I was originally payingThat again did not last longI called again in April of and talked to *** (Confirmation No: XXXXXXXXXX)Though I explained that he was my third call and I had been promised $80, he said that there was nothing he could doHe confirmed for $114/mo (plus tax) for next months starting May Unfortunately, that also did not last longI

AT&T HAS THE WORST CUSTOMER SERVICE EVERI HAVE BEEN ON THE PHONE WITH THEM OVER THE LAST HOURS AND AFTER SPEAKING TO A 4TH PERSON, THE "MANAGER" THEY SAY, HE STARTS TELLING ME HOW THE LINE KEEPS CUTTING IN AND OUT BUT YET I WAS ON THE PHONE WITH OTHER PEOPLE AND NO ONE ELSE HAD AN ISSUESO HE GOES TO "CHECK THE LINE" HE COMES BACK AND SAYS HELLO HELLO AND THEN "CLICK" THE CALL DROPSWAY TO GO AT&T CUSTOMER SERVICE, ESPECIALLY A MANAGER AT THATIT'S SAD WHAT WE AS CUSTOMERS GET PUT THROUGH AND WHAT WE DEAL WITH TO STILL GET THE SERVICE THEY PROVIDEMY ACCOUNT NUMBER SUPPOSEDLY IS, ***IF THERE IS ANYONE THAT HAS ANY CUSTOMER SERVICE LIKE HABITS LEFT, PREFERABLY A MANAGER OR SOMEONE HIGHER, I WOULD APPRECIATE A CALL BACK SO WE CAN GET THINGS STRAIGHTENED OUTTHE SERVICE I HAD WAS TERRIBLE FROM ALL PEOPLE