AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0For five consecutive months I?ve had billing problems with this companyI?ve been a customer of AT&T since and of Direct TV since A couple of years ago I was talked into bundling our servicesThis went fine until March of 2016, when Direct TV gave us a promotional upgradeThis resulted an error in our bill, which Direct TV applied as a credit to our billHowever, AT&T took that credit and applied it as a charge to our bundled billIt required numerous phone calls and countless hours getting bounced back and forth between various departments and agents before it was finally resolved, and it wasn?t actually resolved until JulyEvery month I would be told the issue would be rectified on the next billing cycle, but it never was, resulting in more countless hours navigat

I have spent numerous hours trying to accomplish getting the bundle package that ATT and direct tv offeredThey transfer me to the wrong department, put me on holdisvonnect and repeatI finally acquired the # for the office of the president which I thought would finally be able to help meUnfortunately it is the same att says I have to talk to direct tv and vice versaI feel hopeless, cheated and am at wits endI have high blood pressure and don't know how to get help

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched from AT&T Uverse to DirectvAfter about a month we noticed that our internet had slowed down(I was advised that this could happen and if it did I could just upgrade my internet package.) On 3/8, I went on their chat and requested to have it upgraded from mbps to mbpsI was told it would take effect within hoursI was never told I needed to do anything or have to have a tech visitMuch to my surprise on 3/I got an email stating that a tech would be at my house on 3/When the tech arrived he was there for about mins and told us he had to leave for assistance and would be backOf course he never came backOn 3/I chatted with a rep who told me that the issue was being looked at and should be resolved by the end of the day3/I chatted with a rep who told me i

I switched to AT&T under the assumption (based on their phony advertisement) that I could get buy one, get one free phones for my wife and I, plus enough in credit to cover the remaining cost on my wife's phone from our previous carrier I spoke to a representative over the phone, as they were "offering" the best deals at the time The representative on the phone explained that, as long as my wife and I got the same phone, one phone would be free by means of monthly bill credit Additionally, when I explained that my wife still owed approximately $on her phone, and that it was in excellent condition, the representative stated that AT&T would provide the value of her phone in bill credits, and the remaining amount would come via gift card, once I submitted a final bill and sent in her old phone Once we started service and received the new phones, we sent in my wife's old phone using the online submission tool and a prepaid shipping label provided through the online submission service Fast forward approximately 1/months After a few billing cycles, I noticed that my bill was coming in higher than expected After review, I noticed that I was not getting full credit for the monthly payment of the one phone When I called to inquire, I was told that the "free" phone was only up to a value of $ Yet, when I ordered the phones, the customer service rep knew that I was ordering phones over that value, and declined to tell me that it would not be free Strike one Then, a few weeks later, I decided to check on the status of my traded in phone that was sent in almost months ago I was transferred to AT&T's 3rd party traservice The service said that they had not received my phone and had no way to track their pre-paid shipping label Strike two and three I spent many hours on the phone with AT&T, with no resolution Twice, I was told that this issue had occurred before, and the customer service had to check into how to resolve the issue and get back to me, but the calls were never returned I went into the store, no luck It literally took my wife's comments addressed to AT&T on *** for someone to finally start actually doing something However, this is where things got more convoluted This representative accused my account of, at one time, being past due Yet, over the course of two billing cycles, I never made a late payment She said that since this was the case, I didn't qualify for the traprogram That still didn't answer where my phone was Then, she also claimed that our phone was likely broken, so it wouldn't qualify This was based on an accusation that someone called from my number before starting service and asking if broken phones could be traded in I was flabbergasted It was like they were trying to find any reason to not give me credit for my traded in phone, or to find out where the phone was I had had enough at this point, and I gladly switched back to my old carrier I am unfortunately out ~$due to AT&T losing my wife's old phone, but I wanted out of that mess so bad, I ran as fast as I could to a better customer-serving company with some integrity I would never recommend AT&T and their terrible customer service to anyone

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My home was destroyed by Hurricane Harvey in Rockport Texas on August 25, At that time my phone lines were also destroyed and all electric, internet, etcdisrupted My account with AT&T for both phone and internet were enrolled on autopay at the time I just realized this month when receiving a late notice that I was still being charged for services that obviously had not been delivered since the storm I should have been checking my credit card but since the storm things have been so chaotic since we are displaced that I overlooked the charges and it was only when my card number was changed due to fraudulent activity that I received a notice I called customer service and was helped by *** She was very nice and was connecting me with a supervisor to help with my situation

on 12/29/I called AT&T to discuss the option of updating our phones and switching to unlimited and Jamie (ATT Rep) after any promos He said that I could buy a new Apple X and get a BOGO Apple plusbut I had to give up one of my existing numbers to do so After hours minutes (marked by my land line phone) and given a new numberJamie put me on holdcame back and said "Oh My God I can believe they are not honoring this"....long story short got transferred to Diane (Jamie was confident she could authorize it and we could conclude transaction) Diane was also a customer service rep with no authority to do anything as per her own words She promised that she would pass this information on to Jeff the supervisor who was in a meeting but would call within two hours Today is 1/5/I still have not heard from Jeff nor am I holding hope that it would occur
I used to have AT&T Uverse and internet and wireless service forever During the recent hurricane it was promise after promise that we would have cable and someone would call me After weeks of nothing I cancelled and happy to report that Xfinity has come through
I like the quality of their wireless service but their customer service is horrific They promise one thing and do another and then no one is held accountable Very disappointed Still a wireless customer but not with the same loyalty I once had

Account was messed up due service swith New account ok Old account still isn't canceled despite hours of trying to get it taken care of
Three months ago I changed around the services I had Had issues getting internet part upgraded After a couple of weeks they switched everything to a new account because they couldn't get old account to take the changes The new account is fine I'm still getting bill on old account even though I have spent many hours on online chat and telephone trying to get it to go away Every time I get either a promise of call back (which has only happened about half the time) or reassurance that everything is taken care of and the account will be canceled Here it is three months later and the account is still active I have dealt with many customer service or customer specialist I have lost track of the number

I spent three hours on the phone with AT&TInitially I was calling to cancel my internet service to go to Comcast who had a faster speed for $
I called AT&T on 3/23/to request to cancel my internet to switch to Comcast who offered a higher speed for only $30/month I have been paying nearly $70/month with AT&T!! After minutes on hold, the representative answered and told me that she could give me a higher speed and rate of $30/month if I were to transfer my internet service to my husbands name and bundle it with the mobile account my husband has She gave me the sites to transfer billing to my husband which I didI had to call AT&T for my husband to accept the billing, they had to run his credit in this process During this call, I verified with the representative that doing this would allow us to bundle our mobile and internet reducing our internet cost to $30/per month and MBS He placed me on hild and then he said this was incorrect!! He said I would need to

Assistance with payment arrangement
I have been having a hard time making payments on the account The last arrangement I made, I was unable to keep the arrangement and contacted the collections department to discuss The representative was unable to assist me so I requested to speak with a supervisor The supervisor called me and I explained my situation and that I understood that it was no fault of the company however I really needed help She was very rude in telling me that there was nothing they could do for me Even with me offering to pay the amount of the payment arrangement I have been a customer for a few years and I would think that there would be some type of arrangement for circumstances such as this I made the payment and was told I had to make the payment for the remaining past due in a week I accepted the arrangement to keep my service onAgain, I understand this is my problem but I am asking if there is anything that can be done to help my family during th

I have been dealing with AT&T billing for over months as they have placed me with a collection agency They say they never received the equipment I returned even though I followed their instructions and have my receipts from FedEx as proof I dis so I have spent over hours on the phone speaking with approxpeople, yet everyone keeps saying that responsibility is with a different group No one is doing anything
Product_Or_Service: AT&T Directv and internet

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began trying to transfer my svc 3-30-Svc installers said they cld nt put in a land lineSince then I have spent at least hrs on the phone with ***On one call I was transferred times and hung up on by the 9th repI called at 10:15AM on another day, was on the line for hour and minutes and then was hung up onNo one is willing to helpTwo different reps ordered a wireless phone, neither of which was receivedI was ordered a hot spot which was not receivedMy home phone number was promised to be ported into a wireless home phone on 5-18, it was notIt was again promised on 5-23, it was notThe wireless home is per monthOur home number was finally ported in on 5-I received a *** for I went online to try to figure out the ***It said I owed 169.37, b

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted *** on June 1, to have phone service hooked up in my officeI spoke with a Miss *** *** I was told that (1) could get my lines hooked up with a tablet no hookup fees for $plus tax per monthyear contractI would receive internet on the tablet for months freeShe sent there tablet immediatelyThen the bills started coming for the tabletI called and was told until the phones where hooked up I had to pay for the tabletI asked when the phones would be hooked upChecking into itNo call backAfter months of receiving bills for the tabletAfter many calls I finally got hooked up with *** service on September 11, months it took and nobody could figure it outNever being able to speak to the same personThen I received my 1st *** on

worst service ever, do not get uverse They are incompetent

I was given a refund check for an old account, but it was mailed to the wrong address I want to get the credit owed to me
Hi, I moved homes and when I moved, I also transferred my Uverse services After my old account was closed (account #***), AT&T mailed a check (check # ***) to my old address I had already moved out of this house by the time AT&T sent me the check I just recently got the check in the amount of $161.38, and it states it expires months after issue date (08/1/2017) Since this is money owed to me from my old account, I'm asking AT&T to either mail a new check to my correct address or give me a credit to my new account of $

I switched from AT&T HSI Basic N to U-Verse on Oct2, My old service was supposed to be cancelled at that timeI received a bill for the old service in November, for $47, and my wife paid it, thinking that it was our new bill We received the U-Verse bill shortly after and paid itWe kept getting both bills through February 2016, even though my wife had called AT&T three times and been told that the old account was cancelled, and a refund check for $would be sent in three weeks She also wrote to the company in JanuaryWe have kept current on our U-Verse paymentsWe just received a cancellation notice dated Mar1, for our old account with a current due amount of $ AT&T owes US $
Product_Or_Service: High Speed Internet before switching to U-Verse
Account_Number: HSI: ***

AT&T is the only Internet that is available in my area and it has to be the worst company around to deal withMy Internet speed is terrible want to live stream a movie and do work on your laptop at the same time that'll be a noAfter many complaints I get a that's the best we can do and I guess so since you've taken over every company in the surrounding area so there is no other optionAny questions for customer care or complaints good luck since they close at 6p and have a horrible machine that takes calls then tells you they are closedMulti-billion dollar company and a real person can't answer the phone 24/absolutely ridiculous

If you value your time and sanity....go anywhere elseThey are more interested in pushing whatever is the latest and greatest than actually helping their customersJust tried to sign up purchasing three lines and three phones the Samsung S9+, and then after running credit they quoted a number that was feasible, I was then supposed to get an email confirmation to verify information, the next email I received was a cancellation noticeI had to order again, with them running credit again, the number that came back the second time was higher than the one quoted the day beforeThen, after trying to get to customer service there was somebody on the line that I swear was speaking spanish so I waited for him to finish so I could move onHe repeated himself, and I had no clue what he was saying (not even one word), he was from IndiaThen a Jessica kept trying to help on chat, but she was limited with the tools available to her so she could not helpFunny thing, I tried three different times and two different days and Jessica seemed to be the only CSR available ever on chatMakes me think that Jessica may be a made up nameCustomer service is horrible at ATTLiterally, go anywhere else
They have to pay their time warner bill now, so customer service rates rates went up by $cents so they did not have to come up with any capitol of their own

We have a two part challenge with ATT 1) Their damaged exterior wire 2) Our home's damage caused during install
Hello everyone,
First, I'd like to thank the team at the Revdex.com for your valuable service to the consumer community
I have an ongoing challenge with AT&T which each time I call seems to get further away from resolution There are ultimately two separate issues It appears AT&T has decided to leave everything to Mike Sloane to resolve, however he only seems interested in paying us $or comparing estimates to repair the house damage Each time I have tried to address the need for AT&T to replace their damaged wire which the last two technicians have either lied and said they did, when if fact they didn't, or most recently, *** stated that the nature of the damage was out of his scope of service, and refused to touch anything He provided me with a Claim # ***, and stated he'd acknowledge with AT&T the need to replace their exterior fiber-wire,

When I applied the new internet service through the phone, I was told by the rep that the installation would be waivedBut there is still a $fee in my first billSo I called, but got the answer that because they don't have records about waiving the installation fee, so they can't do itNo records? that's ATT's fault, not mine, I have to pay the $without notifying me in advance? If I know this earlier, I will definitely not use ATT service from the very beginning
While this is not the terrible part, what happens next shows ATT is cheating me absolutelyI talked to another rep, and finally he agreed to make some adjustment to my billI double check with him several times about the agreement, and even asked if there would records about the promise this timeHe said of courseBut still nothing happened after that, I have to call them againAnd got the same answerno records! Are you kidding me the second time'
In summary, ATT charge me $without my accept and through the

I received a collection call regarding a bill, I called ATT to resolve the issue was told by an agent that I had some equipment that wasn't turned in and as soon as it is received the bill would be resolvedTurned the equipment in 7/28/August collection agency is still calling and stated ATT never removed the account from collectionCalled ATT with the account number and receipt number was told that they never received equipment and they had a day rule if the equipment is not turned in within the time frame then I would be responsible for those charges which no one ever told me until after the equipment was turned inI was told that a supervisor was going to call me regarding this matter and I had no one return my callI feel if I have to pay for equipment they need to return the equipment back to me because at this point it is a purchase its mine, and remove it from off my credit reportThey should not be able to charge me for the equipment and keep it t