AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had asked AT&T if there was anything they could do to lower my bill or else I would need to cancel service as the price was too costlyRepresentative offered me a discount that would bring my bill down to a manageable amountDiscount was not taken off my bill as of months laterCalled to inquireNext representative stated that I was never offered a discount, but that I was offered a promotion to a higher package for monthsI never requested or consented to having another package addedRequested that higher package be removed as that would further increase my monthly bill once the promotion ended at monthsRepresentative confirmed that had I not canceled, it would in fact raise my billRequested the Upackage be removedUwas not removed and I was charged the next month for it

I cancel my service but they charge me
when I tray to call customer service white phone number *** billing department to talk supervisor put me on hold for minute and after 2th call take my phone number include home and cell number .they don't call me for help and fix my bill

Was promised that we could receive a gift card for choosing their services
I have called times about the gift card I was told we would receive for choosing to do business with this companyEach and every time I call I am on the phone over an hour, sometimes up to being transferred to different people who can help me but end up not being the person that can actually help meI would just like to receive the things promised to me

Ok Revdex.comHow is it I see on this site that haves an A+ on overview but haves 91% negative review for AT&TSince AT&T has been poor for me for over 1/years? I've seen hundreds of complaints from facebook and from here a day that AT&T still have a company that doesn't care about there customers? Right now complaints and only customer reviews and starsI didn't read how the Revdex.com system works but to me that seems out of whackOMG is the Revdex.com doing there job? Internet still slows down randomlyMeaning watching streams or live streams are hard to watch while buffering or quality lowers to the point that I can't recognise what's on screenSometimes youtube goes to 144p but sometimes that still buffersThat's slower the dial upSometimes listing to audio for exp iHeart.com stops playing and then comes back over and over againLike right nowI called ATT over times and they want a tech to come out but now at least times they never comeThey even admitted that there ISP servers that my modem is connected to is over reaching in my town and that's why I have problemsEver since the admitted that is causing the problem I get no call no show when the want to have a tech come outBut in the middle of that they did come out and gave me new phone line inside and out and with my 4th modem and still having problemsAnd also here's the kicker they have charge me times for nothing which would cost me a total of $But I had them take it all off because I had proof for all of itThe even lowered my internet speed without my knowledge and for over calls and finally got my speeds backThe even can't get their stories straight, I had techs say one thing and have other tech say another on multiple thingsDon't ask I don't rememberJust one, They lowered my speed from to 1.5MbpsSo I called and at least out of the say I can't get any faster the I should have been on the AT&T website because it only showed at the time I could only get 3Mbps, not When I was at that speed couldn't even stay constant and still droppingI know it's AT&T's outdated oversubscribe serversI hope AT&T gets to the point of having two too many scribers that the FCC "which should have done something decades ago" order AT&T to fix itIf ATT goes bankrupt then we have no internet on both ends of the candleI afraid to have tech come out with a no call no show and find out that they charge meit's plain and simpleIf AT&T has not stepped one foot in my house then they can't charge meIf I had any other ISP I would change it in a heartbeat and hope that that ISP won't suckInternet for everyone to do what they please "well that's not true from AT&T" when they won't stop slowing down to dropping and calling over times repeating and repeating myself when they never check my records over and over again with STILL no 1/year solution

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The give me a price to renew my contract then they bill me three times the amount and when I call with a problem the rep tries to sell me more services and when I say im not interested they hang up on me after trying to get my problem solved I gave up and went to the store because three weeks prior to that I called and cancelled the uverse service and they didnt have it on record so anyway I went to the store and was finally able to cancel my uverse then my cell phone bill has been very expensivealmost as much as my mortgage they are crooks and do not stand by the price they once gave me and when I call about it they tell me it will be next month ,they have lied and billed me more than unfair would love to get an attorney they are crooks,all I have is my word and my nills they dont keep records of

I ordered a I PHONE FROM AT&T IN MARCH AND I KEPT THE PHONE FOR A WEEK THAN I CALLED THEM TO AND TOLD THEM I WANTED TO CANCEL MY CELL PHONE SERVICE WITH THEM, SO THEY CANCELED THE SERVICE TWO WEEKS LATER I GOT A BILL FOR $1,SO I CALLED THEM AND ASKED WHY IS MY BILL SO HIGH I SENT THE PHONE BACK, SO THEIR REP CONFIRMED THAT THEY HAD GOT THE CELL PHONE BACK SO THE REP SAID WE WILL GIVE YOU PROPER CREDIT, AND ADJUST YOUR BILLSO I GOT ANOTHER BILL IN THE MAIL TODAY 05/25/SO I CALLED THEM AND ASK THE SAME QUESTION WHY IS MY BILL STILL SO HIGH, SO ANOTHER REP SAID WE NEVER RECEIVED THE CELL PHONE BACK AND I TOLD HER YES YOU DID IT'S ALREADY BEEN CONFIRMED THAT YOU DID GET THAT PHONE BACKI WILL BE FILING A COMPLIANT ABOUT THIS, AND I WOULD'NT RECOMMEND AT&T SERVICE TO ANYBODY I KNOW, CAUSE THIS IS WRONG

The services I ordered have not been provided and breech of contract
I have been a loyal and satisfied Direct TV/AT&T customer for many years so I was shocked and disappointed with the service or rather lack of service I received during my recent interaction with AT&T The level of unprofessionalism I experience is totally unacceptable and can't be ignored
I recently moved into a new apartment and was looking forward to enjoying the services offered by Direct TV/AT&TAs I said I've been a loyal customer for quite some time and the incentives for continuing to be a customer were an added and welcome bonusI purchased the promotional package that includes channels offered by Direct TV and internet offered by AT&T at the rate of $monthlyThis promotion included a $AT&T Visa card as a rewardI was informed that Direct TV would be installing my television service and that AT&T would be installing the internetMy television installation was scheduled and completed

I don't know what has happen to At&tTheir service is the worst all they think about now is money and they and directv will do anything to steal from their customersI called the first time after talking with an agent I asked for a supervisor because he was making me mad and he put me on hold and never came back, the second time I called the guy told me a supervisor would call me on another line of which after talking with him he didn't sound or act like a supervisorHe had no compassion, empathy, no knowledge to serve or help the customer for their loyalty I told him he sounded like an agent I think he was the same guy acting like a supervisorI am so discouraged at this pointThey raise my bill after putting me on a years contractI dislike at&t now and directv I dislike alsoMoney isn't everything the way you treat your customers goes a long wayA rating is to much to give them at this point

I would rate A&T less than one starI was a loyal customer for 14+ years and part of their iPhone Upgrade programI followed their return instructions exactly as stated by putting on the return label given to me and dropping off the package at USPS, where it was scanned and handed off to AT&T's shipper NewgisticsI have a receipt for the drop-off and all tracking information, but Newgistics lost or stole my package in the process
I spoke with countless agents and supervisors and was lied to every step of the wayThey put in 'cases' to solve the situation, all of which told me I was to blame because the phone was not in their possession even though I did exactly what I was supposed to doThey will give you shipping instructions to use THEIR SHIPPER and if anything goes wrong during the process, it is your fault even if you did everything you were supposed to
Shame on AT&T, they would rather lose me as a customer than make right the wrongful 'non-returned' phone chargeShame on them, I am going to ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I ordered my service on August the 19th that following Wednesday they shipped me a modem stating I had a self-installI need up contacting them and telling them the service was not working they done numerous of troubleshooting and they said there was something wrong with the line they send a technician out to my home technician looked at the Box rework some stuff and was still having trouble with the Internet working came back out the next day to see if he could do anything and still there was nothing he told me the technician did the modem was bad since the lines were good I contacted *** they said that they were sorry for the inconvenience they would get another technician out here but it was something in the line Sunday August 26th a technician showed up at to my home and he said there wa

On May I called at&t to asked about the deal of $per month for internet as I read on news paper, the female agent asked me if I would purchase bundle liked: tv, cell phone, phoneto get that deal but I told her I did not want anything else just internet only, she told me she can offer me the deal of $per month for internet only and will send technician to change to the new modem because my is too old and and also offered me 50mb internet speed with no extra charge but I have to signed a contract one year with at&t, I was happy to accept this offeredI did asked her for email confirmation about those offered but she told me at&t would not do so but she sent me a survey email instead on the same day
On May I received a statement of $( my previous bill before contacting day of May was $65.25), I called at&t and spoke with a male agent, he told me he did see the noted that staged I did signed one year contract with $per month but this deal haven't in

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made a payment to ATT for my internet and cable services on 10/17/in the amount of $the following day 10/18/they auto drafted my next bill payment of $out before it was even dueI called att and had the payment cancelledThe rep on the phone advised me that it takes 5-mins to see the payment back on my cardIt is going on days now and I have yet to get my money backI see on my account that I now owe the payment of $Last month I believe I had an old card on file and they took the payment out twice causing me to be chard two return check fees of $in the amount of $I called numerous of times in regards to that but I got no where but transferred from department to departmentI would like the refund of $plus the $for the return check fee I am a loy

AT&T Uverse account was assessed late fees of $and a restoral fee of $No bills were received
My AT&T Uverse account was assessed two late fees of $on 7/3, & 9/2, and a restoral fee of $on 7/No bills were received

I have been trying to discuss an error AT&T made with my billing with AT&TThey claimed I changed my service to a unify bundle which is incorrectThey have us unified with internet and also changed our plan to pay per usage where we had unlimited data beforeThey are even trying to double bill us one on the bundle we did not request and in our original planI have talked to every person in both the mobility office and the unified office and we keep getting passed around because no one can fix the problemI am a Senior citizen and this is effecting my blood pressure and have gotten my daughter and son in law involved since they are also on my planWe have been dealing with this for every two weeks and we have no more patience and have no other place to turn to It is impossible with this company to talk to only one person because each department can only see what they handled but cannot even correct the problem Please help me
Product_Or_Service: At&t
Account_Number: ***

After calling AT & T , we were instructed that the only WiFi or Internet in our area was Hughes NetSo naturally we need the service which ever way it was possible We signed up for Hughes net and direct tv I had no clue till Hughes net got out her it was another dishBut again we were told multiple times by AT and T that we had no more optionsAfter receiving the worst connection and asking neighbors who they hadWe were told by a few of them they had a hot spot WiFi box from AT & T ?? We were so surprised we called back And were informed that was a possibility ?!? Now to get Hughes net off my house it's $disconnect fee that could have been avoided if the ATT associate would have told us before hand And not to mention now I have a dish and holes in my Brand new roofWe called att about the $charge and said we were not told the right information from them And they pretty much informed us we would have to pay and they couldn't help us ? Wow awesome customer service and accountability on their partCan't wait to switch as much as I can to Sprint where my husband has service and doesn't have these avoidable issues The worst for sure

Since I have been with ATT mobility (this dispute is just about mobility, not DTV) I have been paying more than quotedI was quoted by an ATT Supervisor named *** (***)on 8-10-that I should only be paying $for mobilitySEVERAL times I was told they would put in case # and escalate and should receive a call only to call back and find out that the case was closed without anyone calling me backSo after calling for 8-months, I was tired and gave up and just paid the $50-more a monthThen on 4-6-I decided to call to see if there was anything could be done to LOWER my billI talked to *** (***) who said that he could get me a lower billBut instead, NOW im paying $dollars more than I initially agreed when I signed the contractSo I feel *** just lied to me to get a sale! When I call to get help, all Im ever told is that they can escalate and someone would call backBut nobody has EVER called me back on ANY on the several escalations that have

I was originally signed up for a year contract with mbps internetA few months into contract, AT&T could not meet mbps in my area, so in accordance to their "everything is subject to change" part of the contract, they decided without my permission to bump me down to mbpsAbout a month into that plan, my internet was still not workingA technician was sent to my home, who spent hours here, and determined that the issue is not with my home or connection, it is an outside line that AT&T did not bury correctlyIn order for my internet to ever properly work, they were going to send a contracted company to dig up and rebury the linesThey sent other technicians out, who also gave the same professional opinion, and AT&T said they would get a contract company out to fix itI called multiple times (there are notes for nearly every time I called and complained) over the next three months, and was given the run around every time"They will be out next weekThey will be done in the next weekThe company did not work out and another company will be sent out" Eventually, an AT&T technician was sent out (makes no sense, since several were already sent out and they said they could not fix the problem)He determined he was somehow able to work around AT&T's outside lines needing to be fixed, and was able to properly restore my internetToday, I decided wtih having 6.5mpbs for the last few months, I was going to call today to get the issue resolvedI was told that as long as I am getting or higher mbps, that is within their window of acceptable internetAT&T WILL NOT FIX THE REAL ISSUE, WHICH IS THEIR OWN ORIGINALLY BURIED LINESTheir CSRs run a generic script and try to "resolve the issue" by running the same testsI was even left on hold for an hour AND HUNG UP ONIT IS IN THEIR OWN NOTES THAT THE ISSUE WILL NOT BE RESOLVED UNTIL THEY DIG UP AND RELAY THE LINES, YET THEY CONTINUE TO IGNORE THE ISSUE AND RUN THROUGH THE SAME GENERIC REBOOT THE MODEM SCRIPTThis is my ENTIRE neighborhood that is having this issue, but one town full of unhappy customers isn't enough for them to fix the problemNo number of replacement modems or rewiring my home is going to fix THEIR OWN ISSUES WITH THEIR OUTSIDE LINESOur entire neighborhood WILL BE CONTACTING OTHER PROVIDERS

aug I contracted with at&t ( on phone ) to pay $ 119.xx for bundle price for tv , home phone , cell phone and enternet I got the first monthly bill for $ 148.xx I called and complained about the bill they told me the extra was for fees I told them at that time that I did not make a verbal contract for $ 148.xx and that I wanted to cancel service , they said I would be liable for cancelation fees at that time I did nothing I got a computer for Christmas I tried to get my computer to connect , it would not , I called at&t to fix problem my next bill was $193.xx , I called at&t to complain they said the increase was for enternet , I was told on first call that enternet was included I have another provider I called at&t to discontinue service they told me I will have to pay numerous fees and penalties
Product_Or_Service: phone,tv &enternet
Account_Number: ***

I was sent an email confirmation for installation for 3-31-between and am, no one showed upI called and they said they had no record of my work order and are telling me it won't be for another week, after being on the phone for a half hour

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1To Who may concern
My name is *** *** ***, I'm having really bad experience with AT&T
I was a customer for around years, but when I moved to my new house they told me that they don't have services in that area, which it was a liebecause they have a services in the area, so I had to open a new account with them and I start the services in April with DirecTV and Internet with U-verseIn that process they offered me "like a especial promotion for new customers in rewords cards" the offer consisted receive rewords cards with $each ones with a total of $Between May and June I received rewords cards with $in each and everything was fineBut, I called them in June asking When I going to receive the third card? and the reword department told me that I going t