AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been communicating with different people from collections and the billing department about my credit that was suppose to post on my ***I was told by several workers that it would be applied on several different datesThey gave me an extension on my *** until they could get thus matter handledI was told several times by different people that my account would be credited before I have other billing appliedI have called and been transferred put on hold at least different times this month about this matterEveryone I talk to make like the matter is handledI finally talk to someone else today that states that the credit can't go toward my *** because they don't have my address updated in the systemWhich I know that can't be true because I receive bills in the mailNow I a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
On January 31st, I contacted AT&T to discuss the re-occurrence of poor internet speeds and exorbitant pricing of my plan During this chat, Reference # X X X X X X X X X X X X X X X X X X I was given a written quote for 45MBPS internet service at the rate of $plus taxes only Later in that day, I received a confirmation e-mail, but it showed an even higher price than what I am paying now, $plus $equipment fee, Taxes, and a prorated amount - and that my next bill would be $ This is not the rate I was quoted in writing or the rate I accepted I attempted to contact ATT immediately via telephone, but they were closed I tried to respond to the e-mail with the incorrect billing confirmation, but that e-mail does not accept responses I tried to find another customer service e

Poor telephone communications and out of the country call centers, Corporate offices are never available to customer call backs

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In March, I incurred a larger than usual bill due to an early termination fee for my cell phoneI paid half of the over $bill and made a payment arrangement for the other half because AT&T had a statement on their website that said I could avoid disconnection of my Uverse internet service if I made the payment arrangementMy internet service was disconnected anyway and I contacted AT&T about thisThe rep that chatted with me online stated that he understood my situation and the fact that I had made a payment arrangement and that if I would pay the past due amount, my service would be restored with no reconnection feeIt is now April and I have a reconnection fee on my accountIf I had not been told I wouldn't be charged this fee, I never would have had my service reconnectedThis is a dec

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We ordered a uverese wireless reciever over the weekend for which we were told that it included a wireless reciever and remote When the reciever arrived it did not have a remothe the customer service rep explained to myself and my wife that it would be an additional for a remoteHow can you utilize the full functions of the reciever without the remoteI will be switching to Xfinity after the holidays

After AT&T grossly misrepresented their services, I cancelled immediatelyThey continue to bill me despite numerous phone calls
AT&T grossly misrepresented their servicesThey convinced me to switch to them promising me Mbps Upload speedOnce I realized their misrepresentation I asked them to remove services, which they did a few days laterThey told me I would not be chargedSince then they continue to send me billsI have called numerous time and each time they "remove" the chargesThen next month I get another billNow they are sending me bills for overdue chargesI am tired of being so understanding

Did not receive the reward for getting a bundle service/ new acct
I have called att for the last mo about my acct been given the run around no one is addressing my issue or fixing itThe last rep I spoke with stated his name was *** id *** said he works for the rocky mountain area, I ask to speak with a supervisor he denied my request I ask several times and he laugh and told me no he will not get his sup on the phone because I dont have a valid reason to speak with onei have called several times about issues with my internet and about my rebate and have been lied to in regards to it I was told that I didnt have to do anything for my rebate that I was done automatically and that I would receive and email with an update to weeks after my service has been active letting me know the rebate was on it way which turned out to be incorrectI would like to speak with a member of the corp office about my rebate and concerns I would like either the rewards card or

I asked for a better rate, was not given one, so I shopped around Found a much better deal with Verizon, so I made the decision to move myself, and my two sons' cell numbers over
With the original account, my husband and I also had iPads linked to our accounts at one point in time I suspended those from service a while ago Our cells were successfully ported over to Verizon about two months ago Today I receive a bill for two months worth of service from AT&T When I called to find out why, I was told that the account was still open because of the suspended iPads, even though they weren't even active I needed to "verbally" call them to close the account, regardless of the fact that they weren't even linked any longer
To further rub salt in the expensive wound, when I spoke to two representatives, and asked for some manager assistance, I was hung up on by one, and the other representative had me on hold for over minutes, before I finally gave up and called again
I'm certain, legally, they are well within their rights to charge me for this oversight, but morally, it's pretty reprehensible the way they worked that loophole I will never, ever, use their services again or recommend them to anyone, aside from my worst enemy Expensive lesson learned, Thanks AT&T for the life lesson!

Ordered a triple play bundle,and At&t won't change the installation date
Ordered the bundle package which is scheduled for installation on 09/17/However, I need to change the installation date due to unforseen circumstances .As such, my husband and I have been calling at&t and spending as much as TWO HOURS at a time trying to change the installation dateSometimes the phone would just hang up,sometimes we're transferred to several departments without any assistance from these departmentsIt has been going on since last week Them when I tried to change it online, I'm told that my order number is incorrect

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is my second complaint within the past six months I have tried on numerous occasions to contact the office of the president to no avail I have received a AT&T bill that is due December for $ I call the number and spoke with *** on November to discuss my confusion about my billHe told me that I did not have a bill due and I had a credit of $ I asked why was I receiving a bill, at that time for $ He said I was probably paying on the incorrect account He assured me that everything was straighten out and that I should be receiving a bill of $for the house and $for the cell I felt that was sufficient Then I received a bill for $due December I have tried call the office of the president as instructed I spoke with

I became a customer in March of when I signed up with an AT&T representative I was told that I would be reimbursed for switching from Verizon to AT&T They would provide up to $for switching to cover any termination charges with Verizon The representative explained that I would receive my new phones and a return mailerI would then need to send in my old phone from Verizon to get the reimbursement I followed these instructions, sent in my phone and submitted my Verizon bill online I called month later to check on the status, gave the representative my tracking number and she indicated that the phone was received and I would receive reimbursement through a gift card in the mail I later received an email from AT&T stating that my claim was rejected When I called AT&T, they told me that no phone was received I no longer had the tracking number so they could not locate my phone I have been calling several times to get this resolved Spoke with Supervisors and Managers and no one from AT&T is willing to help me This has been the worst customer service ever When they don't want to address the issues, the representatives hang up I spoke with Lui (ID# ***) and Manager William (ID# ***) and conveniently the line disconnected while on the line with the reimbursement center Of course, they never called back to try and resolve the issue I have filed a complaint which I am sure they did not log in I will be seeking legal counsel if this is not resolved In my opinion, it should be very easy for AT&T to track that phone especially if they provided the return label Now I am out of the old phone and had to pay for termination of my Verizon account I am a very unsatisfied customerI will be encouraging not only my friends and family but also my co-workers and corporate partners to reconsider business with AT&T

My name is *** *** and I have serious issues with AT&T at the moment and I hope to give a detailed depiction as to whyThis all started at the beginning of my service contract with AT&T when I was told that we were able to get HBO for months for free and if we didn't want it, then we would be able to cancel it within the three monthsI called on the last day to have it taken offThe agent told me that it was taken care of but for the next two to three bills the charges still showedWe called each time to see that the charges were fixed, were promised they were, and they would show up again.About a week before Christmas, we received a package from AT&T containing a new DVR receiverWe called and were told that a change to our service had been made on our last call that we never authorizedA manager emailed me a return label that I printed and used to mail the box backUp until days ago, a charge of stayed on our accountWe called several times between December up

I contacted them to change from *** services to AT&T internetI called and set everything up to be hooked up on Saturday the 29th of April before my *** service was upI called about internet and then decided to include the TV as wellThey took all my information, checked my credit and set the appointment for the 29th as I requestedI explained to them the internet had to be set up before my other ended due to my year old uses a school laptop to assignments at homeThe next morning I received a email rescheduling the internet to May 9thI called to find out why and schedule it back to the 29thThe person who answered the phone started asking me for information, then asked for my social again, when I asked why he was going to run my credit againI told him no and he told me he couldn't do anything without itI hung up and call the original number and requested to cannel the whole thingThey did ask me why, I explained and they offered me a tablet that wouldn't need home internet - I explained about the situation with the laptopThey sent me to someone else, I was on hold with this person for a long timeHe came back and didn't have an answer for me, he agreed to call me later that nightHe did call me back and said he couldn't schedule it before the 9thI told him I was going to have to cancel and he hung upI call called again and spoke to someone else, when they checked they didn't find my account - he had cancelled without confirmingTwo weeks later I received a email stating my statement was ready for me to viewWhen I called about this, explained everything - they were RUDE and stated it must be and OLD billI receive two more emailsNow today on May 30th I received an email telling me they had to cancel because they couldn't give me the internet and HOME PHONE I requestedI never asked for a home phone in the first placeI would give them no stars if it was allowedThey are incompetent and rudeI would not recommend them and I have told people about my experience

I have been getting over charged for my services for monthsAfter several calls for several months I finally spoke to some individuals that saw exactly what I was speaking of for monthsThe modem that was returned shows that it was delivered and signed for in June 6thThere is a pending credit for I spoke to manager *** that basically just wanted to transfer me to customer service I was told by the agent that the credit would not be applied for days which is July 15thMy services are suspended and will be until thenThis is not acceptable and terrible customer serviceNo definite timeframe could be givenI only owe but that will not get my services back onMean while I will get charged for the time my services are off for nonpayment of an erraneous charge of $400+ dollars

If you have a choice, do not deal with these people They do not tell you the facts when you sign up and then when you try to cancel they charge you a $cancellation fee The download speed on the internet is marginal and at best erratic Talk to people over there and get stories Some say that their Meg guarantee is only good for hard wire ethernet connections and not WifiOthers say that is not so If you do not have fiber optics in your particular neighborhood, do not even consider ATT and DSL Uverse and Direct TV and totally different companies and cannot even access common databases I consider them fraudulent in their operations and pretty much poorly trained I was promised performance or free cancellation and that was an absolute lie

I filed a consumer complaint few month ago at FCC about ATT, for them advertising promotions and charges they give to you for a couple of months and then start increasing the service, after the complaint the CEO/Principal office of ATT contacted me and correct my bill since then I been paying $a month with no problem, on October 09, I contacted ATT and requested my service to be moved to my new home, blocks away from my previous address and asked them is any charges to move my service, they said no extra charges, I said I don't want to change my service it was a rate place on my account already and I don't want to make any changes on my account, they said no problem will be change and no changes will be made, well now trying to pay my November will they are charging me double of what I was paying, when I called them and question them why my bill has been change and increase they said well the service was change, asked to talk to a manager they send me to the main menu again, ex

My name is *** ***I am taking care of my mothers business because she is years old and unable do it herselfI recently realized mom was paying about $a month for a simple land line witch seems too much, because I only pay about $a month for my own serviceSo when I stopped in at a ATT store to ask about this they explained it was a old type of land line service and that's just the way it is with the old linesThey then explained I could get direct TV with phone updating the service for about the same moneyThat's a much better deal so that's what we didAlso wile there in store we setup a auto draw from her checking accountA month or so latter we get a past due notice, pay immediatelySo again, I go to the ATT store and go threw the whole bank thing againBut now guess what? A week or so latter, the phone is off with no serviceSo back to the ATT storeI have wasted hours and sat on eternity hold, being pasted to countless service reps only to find out they

Please reimburse for personal property damaged during installation of fiber optic lines in Willowlake Subdivision - Houston, TX
Over the course of a week or more in Dec2015, AT&T performed various digging in the Houston Willowlake subdivision in connection with the installation of their new fiber optic linesDuring that time my landline service was interrupted more than onceOn one occasion, I was told a line had been cutThe service was restoredLater the service was interrupted again and a repairman came to the property and inside the homeAnother rep came to the door and advised he just needed to check on the work that was doneHours later, I discovered my landline and modem no longer functioned properlyI could not break the dial tone and the modem's red light would not clearThere were no storms during this period and nothing else in the home was malfunctioningA field manager gave me the number to ATT Risk Management and told me the issues would be taken care of The

Every mouth AT&T keeps taging on new charges to my bill, and every time I ask to turn off my service they given me the run around, tell me next month the bill will be lower and when the next month comes the be is at least 30% higher then the last, this is hurting my family because im on a fixed income, I go to school online so I need the internet but AT&T wont keep there work, I hate I even got invold with this company

ATT adds free trials of premium channels without customer permission then starts charging you for the premium channelWithout any customer consent
ATT added a "free trial" of a premium channel, NFL package, to my account without my consentThen they started charging me $monthlyMy bill is on auto-pay, so I have not checked it recentlyWe have never used this channel, as we didn't even know we had it
If I wanted to add a premium channel to my account I would call or go online and add it myselfIt is a very dishonorable practice to add things to people's accounts and expect them to notice and call and get it removedThis went on for six months before I realizedI do not believe I should have to look at my reoccurring e-bill to see if my cable company has added a premium channel I did not ask for, nor did I give permission for them to add
I called and requested it off our account and a full refund of $281.94, the past six months of NFL ticketThey said it is my