AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled service on October 1, and returned all equipments but still receive bills from AT&T
Product_Or_Service: Internet and TV Service

About months ago I wanted to discontinue my services with AT&T since every month they increased the statementYet they made me to call the retention group to have a better deal for line , phone and faxSo retention group put me in a new program and changed my office phone to a cell phone and for my fax they put a plan that supposedly $a monthThat month since I was supposed to sign another contract with them instead of $they charged me $but he told me since you sign up a new contract we will reimburse youSo next month I got separate bill one for cell phi=one and one for the faxThe Fax is for $instead of $and still they put charges for the cell phone on the invoice even they sent a totally separate invoice for thatI paid for both, this month I got statement $for my fax again instead of $, again I called them they said you are right we put a hold for now dont pay.Then I got a letter today that since I didnt pay they will disconnect my fax, I called

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I been having problem with at&t for the last months,they cut off my cable and it wasn't supposed to beso I spoke with a supervisor back and august he told me he was waving the reconnection feeso it never happen I payed my regular and that amount was still on my accountI called and spoke with someone about it cause I start to get message and calls about the remain balance,so I called them again to see whats the problem why im get message and calls I told him I hope they not going cut off my cable he advise me no he see in the note the adjustment,so the next day I came home from work which I work till this night turn on my tv cable off so I went up to the store and paid the balance which I was suopped to be credit forI told the rep at the at&t store whats was going onhe tried to cal

Our buried internet lines were but on May 9th The technician that provided temporary service said he would set up a third party to come bury the lines We have were given multiple days and times that the contractors would show up to bury the linesthey continued to miss appointments with no call leaving me to spend min multiple times a week trying to track someone down to give me an update I was told the city of Richardson kept pushing the permit date (IT DOES NOT TAKE A MONTH TO GET A PERMIT!!!!!) After the last appointment was missed, I called into the buried line center very upset...and all of a sudden, they had an opening the next day...go figure They came out...but DID NOTHING!!!! We are spending a lot of money re-landscapping our home, so this was all supposed to be done the day before they startedAll they did was flag the linesWe were told another team would be out to bury the temporary lines I asked for an appointment between 9-11...no show...AGAIN!!! I call

I currently have Att Uverse and internet, I've called ATT multiple times to add a landline service since I started working from homeI called the sales department and then they transferred me to technical support to have a technician come to my house and install the landlineYesterday my appt was between 4pm-8pm and the technician called me at 1pm saying they were at my house and that if I can't answer the door then they will leave having to schedule the appt for another day, I told the technician ABSOLUTELY not that I need this for work if he can wait for me for min, I left work running for the day and when I got home the tech called me and said another tech was gonna come between 4-8p because he had been assigned another jobI lost half of day at work because of ATT lack of communication and responsibilityThe tech that came to my house was so sweet and she told me that ATT had setup an appointment for an existing issue where I NEVER had an issue, all I wanted was a landline i

Internet went out 4/26/and as of 5/14/still not repairedOn occasions the appointments made for technician to come out no one showed up
Our internet went out on 4/and almost weeks later still not been repaired.Have been on phone multiple times with promises to get internet repaired and still nothingOn occasions appointments were made for technician to come out and I sat here for the hour block of time they had to show up and no one didAs much as I didn't like Xfinity I'm thinking it will be quicker to get them out here and get new service than it will take AT&T to repair

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We pay for bundled phone, Internet and wireless The Internet is out/under construction in our subdivision We were told by many customer service reps that we would receive a full credit for the Internet service issue and ALL wireless data overage fees would be fully credited on the last day of the billing cycle 9/ The wireless bill is not reflecting thisIt's usually $and shows $for the month due to overages
The Internet is still down and under construction and the construction worker said they do not know what's wrong yet In the meanwhile, we exhausted our data rollover bank and are being charged full prices for the non working Internet plus being charged wireless data overage fees every 2-days
Please help as the reps keep passing the info on in notes and saying we

I advised *** that my DirecTV was not operating correctly on May 16, (six months) (System required frequent resetting of Genie 2, frequent pausing of picture on all TVs, disruption of service, and very long boot times for all TVs.) I have carefully documented all my calls to AT&T Unfortunately, their "documentation" does not reflect what I was told Fortunately, their calls are recorded, plus I can request my own recordings for the applicable dates and times Honestly, I have been mislead and lied to several times The last was on October 29, I talked to a supervisor and she advised me she was escalating the issue and I would be contacted within 5-days When I asked what to do if I wasn't contacted, she said to call back to billing and tell them I had talked to her on 10- I do have her name (as I have names with all conversations) but prefer not to disclose that information in a public format The representative I talked to today had no record of my discuss

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled my account with Uverse Tv and enternet back in January 15th, Because they were double charging me I was supposed to get a refund but I have never gotten my money back so far In January they charged my account for the amount of $and then again two days ago 08/15/for a service I no longer received I called the company and they said that they did not have any record of me canceling (I have a letter confirming my cancellation) and they told me that they can not give me a refund since I did not cancelled!!! They overchaged me all the time and now without my authorization they withdraw money from my accountI called AT&T and they were not willing to help me in any way I am very dissappointed with this company because it always charged you more that what is suppose

"Lost" orders and overbilling
In July we renewed our contract with AT&T ($per month for lines) In August we got a bill for about $ August we called and after being on hold and tied up with customer service for an hour, were told that the renewal was not noted on our account, but it would be corrected This time we documented the name of the representative and an order number This month the bill from AT&T is over $with threats to disconnectWhen we called we were told that there was no record of any notes of the conversation, and eventually found the order (but it was not applied to our account)
Two years ago, our renewal request was lost (as this year) and were forced to pay the bills as they came to avoid disconnection, then wait for account corrections six months later My front desk person has spent at least hours on the phone with customer service in the last months

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I wanted to select more than one complaint Add in customer service and billing issues too I can't tell you how many times this has happened I call or e-mail or chat with an agent and we agree on a price for one year Then I get my bill and it's always more And I'm not even talking about the fees The base price for U-Verse, Internet and Voice I call back and talk to another agent, because you can never talk to the same person twice, and tell that agent I'm being over billed Their solution is always, "the last agent you talked to quoted you wrong" It has been like pulling teeth to get *** to abide by the one year agreement that we both agreed upon This last time I couldn't even get the guy to abide by it even though I had proof of price in an e-mail from AT&T (*** from ***

Service Type: Residential ServiceAccount: XXXXXXXXX***Account: XXXXXXXXX***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had my email hacked and cant send or retrieve email called customer service but they wont help me
Please call me
Product_Or_Service: att internet

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** allowed a third party - Tech Support to *** me $for a service I never requested for or agreed to getI requested for a refund and they are only issuing $They don't have a supervisor to speak with and they expect me to pay for a service I never bought till they issue a refund which can take 2-billing cycles

I have had over 6-techs if not more come to my home for repairs in last than years for internetLove tV services requested new promotions
I have had Uverse for almost years and have had them come numerous times because of lines, no internet, no wifi, replacement modemIt all of run arounds and poor services via the internet I have to say enough is enoughPlease review the account historyI had appointment to move my internet services to ComcastMy services went out on 5/or 5/I had a cancellation of internet services order for 5/I was chatting with a live operator and also your chat functionI was told by the live operator that I could not get a tech because I have a cancellation order in the system but does that have to do with anything if I'm paying for services that I trying to use todayThe online chat rep did send someone out but the service went out again in two daysI moved forward with comcast sooner than laterI wanted to keep Uverse as services which I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We purchased ATT DSL internet last DecemberPer the technician, it hasn't worked correctly from time of installationIt has not worked at all for a minimum of weeks nowWe have spent countless hours on the phone and driving in excess of hours for repair appointments that ATT doesn't show up for or call to notify they won't be there
Product_Or_Service: Internet DSL
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been having a issue with AT&T every since I set up service when I moved, when I first set my service up my account was not set up correctly for my phoneAnd I was very upset I called in November and wanted the service installed on December and it never happenedAfter calling over 3-times an agent finally got the problem solved Her offered me a reward card for moving also for Inconvience I never got neitherEvery time I called it was like I was speaking a foreign languageThen I was upset because I been with AT&T for over yrs and I couldn't keep my numberI'm a senior I have to have numbers I can remember I was given a area codeI called in February's to have it changed to witch was not possibleThen he changed to the same area code different number and

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I was charged with early termination fee of $after I decided to cut their internet service because I was not getting the speed and the monthly charges I was promisedI was told to get mbps but was getting only less than mbps.The technician who came to connect the service said to call At&t because i'm not getting the speed that i'm supposed to have due to my distance from their box it will not work and he has to lower down the speedThat is why, I was not able to install the equipment by myself because at first I opted to self install it to avoid the installation fee Before I signed up, I had clarified with customer service if the ads $/ mois true and are there any other charges beside the amount and I was told only plus taxThen I found out in my bill I was charged

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : This year I called AT&T to get internet service and after closing the deal with a 30$ per month internet plan, the salesman told me if I wanted to take advantage of an unbelievable deala tablet for 1$, and 5$ per month for service with unlimited internetAfter asking the salesman several times if that was all I would end up paying and making sure that I was not going to receive any surprises he ensured me that it was it5$ a month for the tablet and 30$ a month for the WiFi
Bottom lineNothing of what the salesman told me about the tablet it's true
I got charged on the first bill 72.19$ for activation and by the time I realized that something wa wrong I received another bill for 246.82$ because I used too much data more than what I was allowed
At that point I started calling

This is my second complaint against this multi billion dollar company.I have yet to have my issues resolved by the company
I really do not have any desire to continue my service with AT&T at this moment unless we come to a negotiable agreement My service is once again intermittent and I even upgraded my Internet speeds and now my water line is leaking I have been placed on hold for minutes and from a call center all the way around the world in Asia She has yet to return I pay my bill on time all the time just like last time and I think that I should be rewarded with better service and practicesI am highly disappointed with services I am receiving in my residence

Service Type: Residential ServiceAccount: XXX XXX XXXX XXX XXXXAccount: XXX XXX XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the FIFTH TIME AT&T has defaulted/reneged on agreements made with me, by phone - "supervisors", of course includedAt this point, I am SO SICK of being forced to deal
with all of these trained liars every few months, I now have HIGH BLOOD PRESSURE! All this,
of course, after being a loyal customer with them since the early 80's!
I've reached my limit of tolerance for this particular type of abuseI can't be plagued by their outright, no-conscience-required work ethic for another monthAll their back-stabbing antics just to keep worming a few more bucks out of a retired, disabled 62-year-old every chance they get? I struggle to barely squeeze by on $780/moI have repeatedly told them that I CANNOT AFFORD any more than what we agreed on and they always say th