AT&T

I was a customer of AT&T account *** I cancelled my service months ago and was told by the initial rep that a final invoice was going to be generated and no more action would be taken I was to receive a pro-rated invoice for less than a month of service
A month later I received a bill for $for the equipment I wasn't provided with any way to return the equipment I have since been placed in collectionsThe final bill was to be less than $
Please help with this I'd also like a copy of the initial contract from AT&T along with the billing cycles It has never been correct I never agreed to over $a month for just internet

Our buried internet lines were but on May 9th The technician that provided temporary service said he would set up a third party to come bury the lines We have were given multiple days and times that the contractors would show up to bury the linesthey continued to miss appointments with no call leaving me to spend min multiple times a week trying to track someone down to give me an update I was told the city of Richardson kept pushing the permit date (IT DOES NOT TAKE A MONTH TO GET A PERMIT!!!!!) After the last appointment was missed, I called into the buried line center very upset...and all of a sudden, they had an opening the next day...go figure They came out...but DID NOTHING!!!! We are spending a lot of money re-landscapping our home, so this was all supposed to be done the day before they startedAll they did was flag the linesWe were told another team would be out to bury the temporary lines I asked for an appointment between 9-11...no show...AGAIN!!! I call

AT&T closing the port to my DSL line
AT&T is closing my DSL port after no longer allowing my current DSL provider to use their lines They are doing this because they want people to go to UverseAT&T does not offer that service in my area of the county and has no plans of offering it They are denying a 1000+ people internet services They have the DSL ports but refuse to allow them to be used

Internet went out 4/26/and as of 5/14/still not repairedOn occasions the appointments made for technician to come out no one showed up
Our internet went out on 4/and almost weeks later still not been repaired.Have been on phone multiple times with promises to get internet repaired and still nothingOn occasions appointments were made for technician to come out and I sat here for the hour block of time they had to show up and no one didAs much as I didn't like Xfinity I'm thinking it will be quicker to get them out here and get new service than it will take AT&T to repair

I have for years been paying for diinternet at my home that I have never once usedI have called several times to have it removed
I have been a costumer for years since I started with att using them as my landline serviceFor the all these years I have been charged a month for internet service I have never usedI have called several times to have it removedThey say they will remove it but they have yet to do soIn the years it has added up to over to service I do not usePlease advise this is uncalled for

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** allowed a third party - Tech Support to *** me $for a service I never requested for or agreed to getI requested for a refund and they are only issuing $They don't have a supervisor to speak with and they expect me to pay for a service I never bought till they issue a refund which can take 2-billing cycles

I advised *** that my DirecTV was not operating correctly on May 16, (six months) (System required frequent resetting of Genie 2, frequent pausing of picture on all TVs, disruption of service, and very long boot times for all TVs.) I have carefully documented all my calls to AT&T Unfortunately, their "documentation" does not reflect what I was told Fortunately, their calls are recorded, plus I can request my own recordings for the applicable dates and times Honestly, I have been mislead and lied to several times The last was on October 29, I talked to a supervisor and she advised me she was escalating the issue and I would be contacted within 5-days When I asked what to do if I wasn't contacted, she said to call back to billing and tell them I had talked to her on 10- I do have her name (as I have names with all conversations) but prefer not to disclose that information in a public format The representative I talked to today had no record of my discuss

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : This year I called AT&T to get internet service and after closing the deal with a 30$ per month internet plan, the salesman told me if I wanted to take advantage of an unbelievable deala tablet for 1$, and 5$ per month for service with unlimited internetAfter asking the salesman several times if that was all I would end up paying and making sure that I was not going to receive any surprises he ensured me that it was it5$ a month for the tablet and 30$ a month for the WiFi
Bottom lineNothing of what the salesman told me about the tablet it's true
I got charged on the first bill 72.19$ for activation and by the time I realized that something wa wrong I received another bill for 246.82$ because I used too much data more than what I was allowed
At that point I started calling

AT&T continues to call my business, K*** on a daily basis We have requested over two dozen times to be removed from their call list
AT&T continues to call my business, K*** on a daily basis We have requested over two dozen times to be removed from their call listWe previously had service with AT&T and their internet service was completely unreliable and have indicated do to this we will not do business with them However, they continue to harass our company with daily calls

Direct TV has horrible service and do not care if they doCustomer Service is horrible
In October I switched to Direct TV and ever since then it has been a living ***I did not receive a bill until January After calling several times and asking for my bill I receive a bill for monthsI was upset since I told them I was on a strict budget and needed to pay monthly a certain amountThe next time was when looking over my bill I notice a $late feeWhat the ***, I was only late days and they wanna charge me $35,This is ridiculosFor the last 2-months if it rains, stormy or snow the
TV shows go blankI have not been able to see my programs or newsWhen I call they always have a lame excuse and my bill always has differnet pricesI am constantly calling Be aware they are liersAll I want is to be able to receive the service I am paying forBut paying for something and not receiving the service is not rightI would LOVE to get out of this contract wi

ATT TECH DRILLED HOLE IN SHEET ROCK..I HAVE CALLED MANY MANY TIMES TO SETTLE CLAIM THEY OFFERED FOR &50.00...THEY WILL NOT RETURN MY CALLS TO TELL THEM THAT...VOICE MAIL SAYS THEY WILL RETURN CALLLS IN HR,,BUT IS NOT TRUE..THIS HAS BEEN GOING ON NOW FOR OVER M ONTHS AND HAS HAPPENED..WAY TO LONG THEY JUST WON'T RETURN CALLS AND COMMUNICATIONS AT ALL

Technician fell through kitchen ceiling during installationCommunication with Sedgwick has been almost non existent
ON July 6th an AT&T technician arrived at my home for the installation of Internet servicesThe technician fell through the kitchen ceiling creating a substantial amount of dataHe filed a claim quickly and advised we would hear from the claims department within hrs
On July 8th I received a call from *** at Sedgwick which confirmed I would receive an initial offer for the damage but it was not set in stone as I should provide and estimate for repairsI contacted a local contractor for an estimate and it was well over the offer amountI forwarded the estimate to *** which did not reply for almost a full weekAfter various emails and voice messages I called AT&T which informed me *** no longer worked at SedgwickI was put in contact with *** who assured me she would look over the file and get to work on itIt had been a week in whi

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We went from just DSL internet service to the U-Verse Direct TV and Internet Service on 7/2/ The old account number for DSL, XXX XXX-XXXX XXX XXXX, did not get closed out and the account number kept billing me I have called several times to clear up the issue and in November I thought had finally resolved the issue Today I received a letter from the collection agency GateStone stating that I have an outstanding balance of
My current U-verse account number is XXX XXXXXX Which is paid on time each month by auto pay
After transfers I finally got through to a person, Matt, that stated that he put in a request for investigation, requesting to clear the balance to and to close out the account
To ensure that it really gets done this time I have filed t

We just started service with them and it's been nothing but a hassle since literally hours after ordering their serviceI kept thinking things would get better but they just haven'tWe ordered tv & internet on the 5th, internet was installed on the 9th and then on the 11th they tried to add a new fee that wasn't originally on thereWe get that fixed, then Directv comes out, we find out we can't have them (the way we face, nothing to do with their actual service) and I call to get switched to uverse and now they can't put the internet promotion back on that they originally hadEven though it's still being offered on their website they just magically cant do it for meI wish I had gone with comcast

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Friday November 3rd I called At&t customer care center regarding my account being suspendedSpoke to a very pleasant agent who was unable to provide me with a payment arrangement/extension of a week, which she stated that was out of her hands only her supervisor would be able to overwrite it*** with employee number *** supervisor of the call center showed no empathy towards me and my situation, she was muting my call frequently as if she was talking to someone elseOn one mute attempt she stated to another At&t rep; "this caller is a nightmare"I then got pretty upset and asked for her employee number advised her I would take this complaint to the Revdex.com, their is no need for an above personnel of such a huge company to say that to a business consumer it was very disrespectful and unprofess

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been having a issue with AT&T every since I set up service when I moved, when I first set my service up my account was not set up correctly for my phoneAnd I was very upset I called in November and wanted the service installed on December and it never happenedAfter calling over 3-times an agent finally got the problem solved Her offered me a reward card for moving also for Inconvience I never got neitherEvery time I called it was like I was speaking a foreign languageThen I was upset because I been with AT&T for over yrs and I couldn't keep my numberI'm a senior I have to have numbers I can remember I was given a area codeI called in February's to have it changed to witch was not possibleThen he changed to the same area code different number and

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T overcharges by breaking their own contract and by cashing my checks late and charging late fees
I canceled service on January 23rd, (Monday) and they are pretending that I cancelled on the 27th, thus sending me another bill
I sent my January payment in on the 11th, yet they held my check and did not cash until the 20th, thus charging me a late payment This is the second time they've held my check and cashed it late, thus billing me for a 'late payment' They did this back in as well
When I moved my service in December, the representative told me that the installation fee of about $would be waived if I continued service This was a lie AT&T sent me a bill
When I first began service in 2016, AT&T charged me TWO!!! installation fees and ONE!! disconnect fee by

Never authorized the change to our internet/home phone service Only purchased a change from another TV service provider to Uverse
Have spoken with Customer Relations department a number of times since July 4th Have records of dates/personnel regarding initial contact and discussions regarding internet/home phone remaining the same grandfathered plan if we purchase the Uverse tv service Someone changed our plan and said they couldn't get it back for me Unacceptable practice in my opinion Have since spoken with a supervisor in the Kalamazoo office (***) and she offered a bundle This still doesn't forgive whomever changed our plan and someone in the corporate office should be aware of these deceptive practices Just because AT&T is a large corporation, this is absolutely wrong Have had positive interaction with tech supervisor *** in the Lansing MI office, he is to be commended Don't have much faith in anyone else

I would give zero stars if I could, this company is an absolute NIGHTMARE to deal with Last Saturday I was on the phone with them for over hours, because I had set up a move request and they cancelled my installation appointment with only a text message stating "were sorry you missed your appointment" when I was literally by the phone and at the new address all day long After being transferred around for over hours, in order to get them back out here, I finally decided to cancel my service and take my business elsewhere Today, I received an auto bill statement for $99.79, stating the billing was for my old address that I moved away from I have now had to call back times and have been on the phone and/or on hold for over hours again, waiting to speak to somebody that can cancel the auto bill, then speak to someone else who can cancel the service that I already cancelled over weeks ago
My time is incredibly valuable, my career is demanding and this is occupying valuable work hours trying to deal with this I will never go back to Direct TV/AT&T and will tell everyone I know and don't know on every platform imaginable to steer clear of their product and services, as I cannot get the hours of my life back
PSMy husband and I are huge NFL fans, so leaving was a big decision, but the stress and anxiety these interactions have caused me is reason enough to not only walk away, but to run

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for Direct TV through AT&T We were told by *** at the store in Mall of Georgia that we had days to cancelWe have been told by a technician from AT&T and Direct TV that the dish was improperly installed and that the cable to the dish was also improperly installedI talked to one person and they said we had hours to cancel service A different person today, her name was ***, told us hours from time it was installed AT&T is telling us we owe $to cancel because of contract Two different technicians told us we have days because it is AT&T's fault The technician from Direct TV would not help because he said it was AT&T's fault for not installing properly and that dish should not have been installed where they placed it I get a different story from everyone