AT&T

This is the worst company everEVERY month there is a problemUsually it's due to overcharges This time I was trying to preorder a new iPhone XR It said I would not be charged for the new phone UNTIL the new phone was shipped I have been trying to complete the transaction, but it keeps kicking it back for various reasonsNow I've gotten a text from my credit card company saying the charge was put through Is this not illegal??? Then I try calling the ATT phone number next to the error message, and each time, the employee says "I'm sorry- this is not the right number I will have to transfer you." And each time I reach the correct number, they state that I will again have a long waiting timeNo one has helped me yet, and I'm hours into this debacleI am forced to stay with this company because of where I live and the reception

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 29th I contacted ATT and spoke with CS agent Sunshine to have my service switched over to another apartment in the same complexI repeated my address times she repeated it I was told there would be a installation fee I was fine with thatReceive email confirmation address was wrongCall back Saturday December 31st to get address correctedSpoke with agent who CANCELLED my account in error instead of simply correcting my address and transferring serviceAgent became very combative and upon asking for a supervisor I was put on hold for extended periods of time and hung up onMy husband and I called back times to simply have our account reopened and were told cannot do so and would need to pay dollars to open another account when our account was closed in error by ATT

I have for years been paying for diinternet at my home that I have never once usedI have called several times to have it removed
I have been a costumer for years since I started with att using them as my landline serviceFor the all these years I have been charged a month for internet service I have never usedI have called several times to have it removedThey say they will remove it but they have yet to do soIn the years it has added up to over to service I do not usePlease advise this is uncalled for

AT&T closing the port to my DSL line
AT&T is closing my DSL port after no longer allowing my current DSL provider to use their lines They are doing this because they want people to go to UverseAT&T does not offer that service in my area of the county and has no plans of offering it They are denying a 1000+ people internet services They have the DSL ports but refuse to allow them to be used

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I want to report them for harassment & lying about what a Representative told me on the phone when I spoke to a repnamed *** the account is in my mothers name but I am authorized to discuss the account, I want this matter taken care of right nowI am tired of being harassed by AT&T, I've never had problems with any other company, I have paid my bill & never been behind on my payments now they are stating I am behind & late this is not true & want something done ASAP please
Product_Or_Service: Home phone

I was told when I cancelled my account that because the installation was not properly done I would not be charged an installation fee
In the beginning of April I spoke to a rep via chat because my internet/wifi had stopped workingI was told my the chat agent that the installation was not done properly and that they would have to send some one out to fix itThey were unable to send some one out in timely manner so I cancelled the accountWhen I spoke to the rep over the phone I was told that because the installation was not properly done and I had the service for less than a week I would not be charged the installation feeShe informed me that I would receive a final bill and the installation may be on there but to ignore it because she would make notes on my account for them to remove that charge
I received a letter from collections for the amount of the installation fee, $
I do not believe this to be a valid charge as I was told the installation was not don

I would give zero stars if I could, this company is an absolute NIGHTMARE to deal with Last Saturday I was on the phone with them for over hours, because I had set up a move request and they cancelled my installation appointment with only a text message stating "were sorry you missed your appointment" when I was literally by the phone and at the new address all day long After being transferred around for over hours, in order to get them back out here, I finally decided to cancel my service and take my business elsewhere Today, I received an auto bill statement for $99.79, stating the billing was for my old address that I moved away from I have now had to call back times and have been on the phone and/or on hold for over hours again, waiting to speak to somebody that can cancel the auto bill, then speak to someone else who can cancel the service that I already cancelled over weeks ago
My time is incredibly valuable, my career is demanding and this is occupying valuable work hours trying to deal with this I will never go back to Direct TV/AT&T and will tell everyone I know and don't know on every platform imaginable to steer clear of their product and services, as I cannot get the hours of my life back
PSMy husband and I are huge NFL fans, so leaving was a big decision, but the stress and anxiety these interactions have caused me is reason enough to not only walk away, but to run

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXX-XAccount: XXX-XXX-XXXX-XXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1It was discovered after several months that *** continued to bill me for service that should have been disconnectedThey owed me almost $in service I should have never been billed forAfter SEVERAL phone calls to their terribly incompetent agents in their 1-80#, I finally found a rep who was able to stop the service and refund me partial the amountI was waiting on checks from AT&T that still have never arrivedIn fact, when she reversed those old charges, they actually sent me to collections! So not only did I NOT get MY money back that they over charged me in the first place, but they sent me to collections! None of their supervisors will give me a direct extension so I cannot call back and work with the same personEach time I call I have to explain the entire situa

Best, most reliable, most trustworthy in the businessOwner & all employees are honest and highly experienced

I truly wish I could give them less then star...DO NOT sign up with this company...I spoke to several people having there names and dates about a discount, which included supervisors I was suppose to be getting yet still got charged and then I had to call again now this is calls in a matter of mths and finally I was told that they should not have done that...and also that they didnt see anything in my notes which is bill hy since I specifically ask each person to notate my accountSo I am being severely overcharged for what little service I'm getting , and will be looking for a new carrier for internet ,phone and cable...keep in mind I have been with them for around yrsI'm fed up with having to call every mth about a problem or being over charged which they will do

I went to AT&T because it was suppose to cost me $dollars a monthSome how months in it has not started costing me $a month

I switched from ATT U-verse to Direct TVI was told to go to the ATT website, print a return label and return the ATT equipment per the instructionsI did as the instructions saidThey claimed they never got the equipment and are charging $unless I have the tracking numberI went to UPS, they have no shipping label because they only turn over the equipment to the US postal service and they have no way getting me a tracking numberWhen I asked ATT to reprint the label that I printed from their website, they refused and said they were escalating the claim ( escalation #XXXXXX)and going to credit my account for the equipment in 1-billing cyclesThen I paid my regular bill minus the $They credited my regular payment to the $and said I didn't make a payment, therefore, they cut off my serviceThey had been promising all along that if I paid the $they could do it in $paymentsNow they say they can't do that and still turn on my serviceso I was forced

Service Type: Residential ServiceAccount: Billing & Usage Account: XXXXXXXXXAccount: Billing & Usage Account: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
AT$T SHUT OFF MY SERVICE ON 1/19/17, CAME HOME ABOUT 4PM TURNED ON TV NO SERVICEAFTER CHECKING ALL MY EQUIPMENT I CALLED THEMTOLD THEM THE PROBELEM, AND THEY SEND THAT IT SHOWED ALINE DOWNSO THEY SET ME UP WITH A APPT THE NEXT DAY TO UPON WAKING UP THE NEXT MORNING, I DECIDED TO CHECK MY TV BEFORE I LEFTEVERYTHING WAS WORKING FINESO I CALLED BACK IN AND THEY TOLD ME THEY ARE HAVING A LOT OF TROUBLE WITH THIS SYSTEM AND ASK IF I WANTED TO SWITCH TO DISH NETWORKI TOLD THEM NO AND EVERYTHING WAS FINE THEY INSISTED ON THE TECH STILL COMING OUT TO CHECK MY EQTHE THE ARRIVED AT CHECKED ALL MY LINES AND EQUIPMENT AND SAID EVERYTHING IS WORK GREATI TOLD HIM WHAT HAPPENED AND HE TOLD ME THIS IS A SCAM THEY ARE TRYING TO GET PE

I closed my account during my divorce and was re-activated and now I am being charged and bill is up to $1,
*** XX XXXX I closed my ATT account before leaving my residence due to my divorceSomehow my account was reactivated and I have been charged for the last months, but no one used the servicesNow I recently got a bill for $1,I tried to call AT&t and asked if they could send me the boxes so I can return the equipment but still have received a boxI still have the equipment and would like to return it so I do not get charged as well

on May 3rd I called AT&T around in the morning and told him I wish to cancel my *** service all over the phone internet as well as TV I was informed that they can still go ahead and cancel the TV but there was some min their system and their back area that I would not be able to cancel my phone or TV or the phone or the internet for seven days I'll be charge of seven days I said that's not right I shouldn't be held responsible for AT&T internal working they said well there's nothing I can do I ask to speak with a supervisor and most connected to one after minutes worth of waiting then the supervisor pretty much told me there's nothing they can do that's just the way it is is that that's not right that shouldn't be I shouldn't if I have to I will file a complaint I then he said well that's just too bad and it hung up on me so I called again this morning to see if I could get a number to talk to someone at AT&T to resolve this issue and they gave me a number that is not

The landline phone at the church I pastor is in my name but billed in the church's name, ***We received a letter Nov stating the term agreement for AT&T Business Local Calling and Unlimited Calling V on the account would expire 02/13/if the contract was not renewed and a month-to-month service would applyReceived a second letter of the same message Dec I called *** on 01/30/and was told we needed a qualifier for the long distance plan so I accepted a "free" I Pad and was told the church was now on the ALL FOR LESS PLANIn March received a letter stating the AT&T Business Unlimited Calling V on our account expired on 2/01/which was twelve days earlier than the first two letters statedReceived a March bill for $with each call ranging $2-$On 4/12/I called AT&T & was connected to a lady named*** who said AT&T had failed to activate the new plan when I called in January.*** apologized,

How can AT&T possibly be rated A+ with only positive reviews versus negative ones and an incredible 22,complaints??? Get real (and honest, while you're at it, Revdex.com!)
On Dec 17, I called AT&T customer service to switch our TV service over to themI was offered a very attractive package if we bundled our TV, internet, landline and mobile phone with AT&TI said I would call back the next day if we decided to go with this...which I did
I was then subjected to over three hours of being shuttled from department to department, person to person, supervisors and managers, people in allAlthough I had reference and account numbers, not one of these people could take my orderIn fact, after initially recognizing the reference number, suddenly it disappearedI called again the next morning and after again being passed from one representative to another, I managed to place an order by starting over
I therefore discontinued our other television service to take effect the day of the switchoverA DirectTV installer came by our house to survey the day before the scheduled dayAbout a half-hour later, I received a telephone call from DirecTV saying the installation would not take place for another six daysWhen I insisted, the DirecTV representative hung up
I then wrote a blistering letter to the AT&T CEO, describing the above, pointing out that as a substantial shareholder we were very disappointed with AT&T's woeful lack of customer serviceI was contacted by Chevon DH*** from "The Office of the President" who, typically, "felt my pain" but could only offer a measly $rewards card
I then emailed her that this was unsatisfactory; my whole plea was to clean out that rats nest they call AT&T customer service
To top off this wretched experience, when I called in late December (because we had not heard a word) to see when our internet, landline and mobile phone were going to be switched over, I was told they were unable to do this in our areaSure smells of "bait and switch," doesn't it? They could (and should have) figured this out from the git-go
So this begs a couple of questions: How can AT&T be rated A+? How can they claim in their television ads that "AT&T is number one in customer satisfaction over cable"? How did AT&T ever imagine they could absorb Time-Warner...when they cannot even handle DirecTV?
The only resolution possible is to clean up their miserable customer service...now...by whatever draconian measures are warranted

Advertised price for Direct TV and At& T Internet is not reflected on my bill correctlyI have called many times to fix this problemI have continued to reach out over months and still have not got any one person to call back and fix this problemI have names and badge # in which I have talked to and also promised someone would get a hold of me STILL WAITING
Product_Or_Service: At & T Internet and Direct TV bundle
Account_Number: XXXXXXXXX

My wife and I have been AT&T customers for the better part of years I can honestly tell you as of today Wed 10/18/we are absolutely 100% thru w/AT&T and DIRECT TV to NEVER again be taken out behind the woodshed again Started long before this incident Historically, AT&T has layer upon layer of departments for nearly every issue there is The process is extremely complicated and problematic w/absolutely no follow up being offered if and when a call gets "mysteriously" dropped various times and while my number was verified and was told in the event the call was dropped would the number we were speaking on be a good one to call back yet out of 13x my call being dropped over the course of months did anyone ever try me back
Our "promotion" ended in 6/and was instructed in April to c.bbefore the 15th of June to renegotiate my rates to keep them affordable In May, received a bill that was double what I normally payed When I called back to find out why, was told my promotion had ended Reviewed w/rep what I had previously been instructed to do Said that the only and best deal they could offer to keep our rate down was a DIRECT TV package Immediately I said NO They went on to assure me and get a supervisor to ensure me that my hand would be held thru the process and that particular supervisor would be there to help out if anything went wrong Agreed to try it once more as our previous experience was nothing short of terrible w/signal interruptions and slow internet speed Within 24-hours we had our service Problem was the whole first days, we had no signal and our internet would not work Called back to let them know the rocky start we were off to was unacceptable and was sent to combined billing where I specifically asked to speak to another Supervisor Was ensured that we would be able to switch back to AT&T and give us a cheaper rate than what we even had Verified w/me twice there would be NO EARLY TERMINATION FEE Needless to say, I had to battle for months to get a stinking $fee removed I ended up getting the run around unlike anything I have ever experienced My service was shut off 3x and had to spend 35-of my own hours calling at work to get told I needed to be sent over to DTV to speak to them Told them after being transferred several times they were telling me the issue was w/DTV Keep in mind these companies claim they are one but found out very quickly that the left hand NEVER knows what the right hand is doing They put me in the middle sending me back and forth What ended up happening was I received a notification in the mail that DTV balance was $and taken care of but yet AT&T said the charge was sent to them and it needed to be paid which resulted in my service being disconnected 4x I explained and twice they offered to call DTV w/me on the line and that was when I found out what was really going on AT&T had paid my amount and were waiting for DTV to send me a Gift Card for $and some change to send back to AT&T to pay the charge off We had to keep adjusting my payment amount all the while AT&T had set me up on a new contract for $for UVERSE and a special $mthly charge for internet My whole bill was supposed to be $before tax but yet somehow kept coming back as $175-$which is what it was before making it unaffordable for us Kept asking why and never received a straight answer Finally, yesterday after the 4th disconnect, I mentioned that I wanted out of my contract and that is when I was informed that could not happen w/out a $fee plus was supposed to pay $for a bill I had agreed to pay $ I told them if they would remove the "EARLY TERMINATION FEE" and let us stay on the Internet with our special promotion rate I would only drop the CABLE UVERSE portion of their service If they wouldn't then I was going straight to the top of the executive management to explain how I was treated I would also write up a complaint review on Revdex.com which is what this is all about In closing, only one other company has been so negligent and deceitful towards us as customers, that being VERIZON I have experienced feeling unappreciated, taken for granted and disrespected on so many levels it's seriously dragged me down big time I am NEVER even giving AT&T another second of my life to try and waste again They are so twisted in their ethics and have monopolized the market so don't feel the need to make the customer special any longer I am sick to my stomach and will let everyone I know who has this service that they best be on their guardI will go above and beyond placing my disdain story on all social media websites possible as well

In May 2017, I was invited to sign up for a 'bundle? service that included TV base programming Direct TV, Internet package & Voice Package (AT&T) at a local *** this 'bundle? was for *** members onlySince then I have never seen the representatives at the *** againI was guaranteed $For Direct TV Services, $for Unlimited phone calls to US, North America & Puerto Rico, as well as $For Internet (AT&T)My first bill come and I immediately saw huge charges for phone callsI called AT&T many times over many months and nothing was ever done to give me the guaranteed price I continued to receive huge bills never honoring the price I was given initially when I signed up to be part of this great 'bundle?
Account_Number: ***