AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Friday November 3rd I called At&t customer care center regarding my account being suspendedSpoke to a very pleasant agent who was unable to provide me with a payment arrangement/extension of a week, which she stated that was out of her hands only her supervisor would be able to overwrite it*** with employee number *** supervisor of the call center showed no empathy towards me and my situation, she was muting my call frequently as if she was talking to someone elseOn one mute attempt she stated to another At&t rep; "this caller is a nightmare"I then got pretty upset and asked for her employee number advised her I would take this complaint to the Revdex.com, their is no need for an above personnel of such a huge company to say that to a business consumer it was very disrespectful and unprofess

ATT TECH DRILLED HOLE IN SHEET ROCK..I HAVE CALLED MANY MANY TIMES TO SETTLE CLAIM THEY OFFERED FOR &50.00...THEY WILL NOT RETURN MY CALLS TO TELL THEM THAT...VOICE MAIL SAYS THEY WILL RETURN CALLLS IN HR,,BUT IS NOT TRUE..THIS HAS BEEN GOING ON NOW FOR OVER M ONTHS AND HAS HAPPENED..WAY TO LONG THEY JUST WON'T RETURN CALLS AND COMMUNICATIONS AT ALL

I had called AT&T to pay my phone bill, after I was done paying the representative offered to bundle my bill and get free data use on all my cell phones if I get direct TV or AT&T CABLE, SO THEY TOLD ME WITH MY CELL PHONE LINES WITH UNLIMETED DATA USAGE + DIRECT TV + MY HOME PHONE AND INTERNET I WOULD PAY BILL OF $A MONTH INCLUDING ALL FEES,ITS BEEN MONTH AND IM PAYING MORE THEN BEFORE THEY HAVE NOT DELIVERED WHAT THEY PROMISSED AND LIED, I HAVE BEEN ON THE PHONE WITH AT&T + TIMES TALKING TO THEM AND SUPERVISER AND THE ISSUE IS NOT SOLVED EVERY TIME THEY SAY NEXT MONTH YOULL SEE BILL OF $AND ITS NOT HAPPENING, THEY DID THE OLD BEIGHT AND SWITCH ON ME, I HAD GRANDFATHERED DATA USAGE ON OF THE CELL PHONES AND NOW I DONT IM PAYING MORE FOR THE USAGE COSTOMER SERVICE TRUST BLIVE WHAT THE SUPERVISER SAYS 0.NOW THEY LIED TO ME TO GET DIRECT TV AND PKG DEAL TO GET BILL OF $ NOW IM PAYING FOR EACH BILL SEPRATE DIRECT TV,CELL PHONES,HOMEPHONE AND INTERNET,

I was a customer of AT&T account *** I cancelled my service months ago and was told by the initial rep that a final invoice was going to be generated and no more action would be taken I was to receive a pro-rated invoice for less than a month of service
A month later I received a bill for $for the equipment I wasn't provided with any way to return the equipment I have since been placed in collectionsThe final bill was to be less than $
Please help with this I'd also like a copy of the initial contract from AT&T along with the billing cycles It has never been correct I never agreed to over $a month for just internet

Technician fell through kitchen ceiling during installationCommunication with Sedgwick has been almost non existent
ON July 6th an AT&T technician arrived at my home for the installation of Internet servicesThe technician fell through the kitchen ceiling creating a substantial amount of dataHe filed a claim quickly and advised we would hear from the claims department within hrs
On July 8th I received a call from *** at Sedgwick which confirmed I would receive an initial offer for the damage but it was not set in stone as I should provide and estimate for repairsI contacted a local contractor for an estimate and it was well over the offer amountI forwarded the estimate to *** which did not reply for almost a full weekAfter various emails and voice messages I called AT&T which informed me *** no longer worked at SedgwickI was put in contact with *** who assured me she would look over the file and get to work on itIt had been a week in whi

My AT&T internet service stopped working around noon on 6/12/AT&T was unable to resolve the problem with their phone support and scheduled a service call for Friday, 6/15/between and PMThe AT&T technician did not show up during the appointment time while I was still getting text messages as late at 3:pm on 6/15/the technician was comingI called AT&T support to see where the technician was at 4:pm on 06/15/2018, since I stopped receiving any texts the technician hadn't shown up yetWhile I was on hold with AT&T support, a technician called at 4:PM and said he is in the office looking into the problem and would need to come to the house to checkout the problem furtherThe office the technician was calling from is to minutes away from my homeThis means the technician would not arrive until some time around 4:pm on 6/15/ AT& and the technician said it could take as long as hours to fix the problemand I had plans for later in the eveningSo I rescheduled the service appointment and the earliest AT&T would reschedule the service appointment was 6/19/between 12:and 2:pmThis is days without service from AT&T

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1we sold our house and moved Oct 25thWe had Direct TV at our old address and wanted it moved to the new addressI called and a date was set for Oct 30th between 12:and 4:and that someone would have to be homeMy husband took the day off of word to wait for the tech to arriveI arrived home at 3:and no one from Direct TV had shown up yetI waited until 4:and called Direct TVI was told that the tech would not be there today and that it was their faultNO ONE CALLED TO LET US KNOW!!! I was told that I would need to reschedule the appointmentI confirmed the address as on numerous e-mails they had the OLD address!!! and once again, they had our old address!! This was a move set up! (They have us moving out and back into the old address) (I was on the phone for minutes) The

I love my Attached service but there customer service is by far the worst I've encounteredToday 01/06/I called attention about my bill because it had doubled and I got a representative with a thick Indian accent that was explaining everything else but why my bill was high and what options I had I work from home so I have to have my serviceSo I asked to speak with someone else who could understand me and she put me on mute for like a minute when she came back she told me her supervisor was busy and would call me back I said no I want to talk now not later and as I said that I heard a man in the background telling her exactly what to say he then took the headset and began to tell me no your wrong let me talk first so again he went over other billing cycles and all around the world and never said a word about my current bill due which was all I was asking so I stopped him and asked his name as he never stated it he said Dave and his I'd #n11b4sand he works out of HoustonI again asked him about my current bill why is it twice as much he began you get loud and day rude things like ughhhhhh what is it you want and I repeated I want to know why my bill is so high and what options do I have as far as credits, payment arrangement etcThis man told me I'm done talking so just keep saying the same thing over again ma'am I was floored as much as I pay I feel like I should be treated with at least respect when I am calling and asking questions unfortunately it looks like I will be finding another company to do my internet home phone and cable ATT shame on you

I had a terrible experience with at&t and I am in the process of switching carriersAbout a month ago, I went to an att store to switch plansI am a US veteran so a verteran discount would apply to my new planI showed the customer rep a copy of my DD-214, and he assured me that my discount would be appliedJump forward to last Thursday, I called to enquire about att not accounting for my old discount in my old plan (for the days used in the old plan)Discovered after a lot talk that I would not even be eligible for the new veteran discount, and I had to call the att store to try to get them apply the veteran discount
I called the att store and the rep said the number could have helped me with applying the veteran discountHe also said that I could come to the store which I don't have to doI think att and its store should be able to help customers without them going to the store to fix a probelm that originated from att and its repsSo in essence I am tired of dealing with att
It seems that att employees are instructed to not help customers get their money back from any errors that the company or its employees make
The other thing to note that att was ready to apply the new charges instantly but states it would not apply the discount one or two billing cycles from the date of the plan changeThis would not matter now because the company would not honor the discount it advertizes
The best decision for me now is to leave the company which I am in the process of doingI also will file (a) formal complaint(s) with at least the Revdex.comThis should cover the money back from the unapplied old discount and the money that should be applied from the new veteran discount

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been trying to cancel the AT&T DSL service at my business located at *** *** *** *** OH XXXXX for several months
Our building at *** *** *** the service location, burned down in a total loss on 4/22/ At that time, I began calling AT&T to cancel our service via the AT&T DSL customer service number listed on their website (XXX-XXX-XXXX)
However, after many, many attempts to cancel my service, I still have been unable to do so nearly two months later! I have been transferred around so many times, and have spent hours waiting on hold, only to be randomly disconnected or told that I needed to speak to someone else about the issue The processes by which AT&T deals with cancelations is fraudulent
As a matter of fact, I am sitting on hold with AT&T DSL right n

Failure to protect customers' personal information and warn them of illegal activity affecting their customers
For years I have been receiving email from what appeared to be my own email address and friends have been telling me that they have been receiving suspicious emails from me even though I had not sent the emailsFinally, my identity protection firm (CSID) notified me that as a result of their monitoring the dark web that my email address and associated passwords had been compromised online on or about 07/05/and again in November of Since then I have changed by bellsouth.net password on many occasions with most of my passwords being characters longYahoo admitted just last week to a colossal breach of personal information including email information in MY EMAIL ACCOUNT THROUGH AT&T IS POWERED BY YAHOO BUT MY MONTHLY PAYMENT GOES TO AT&TI sent an email to *** much earlier on 05/28/telling AT%T that my email address and associated passwords

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I signed up for Directv, so I can bundle it with my AT&T wireless accountI received a letter in the mail from AT&T saying that I will receive a $prepaid visa gift card if I bundle Directv with AT&T wirelessWhen I called to sign up, I was told that I couldn't get the gift cardThe day before my installation, I received another letter with the same offer which consisted of the $prepaid visa gift cardI called back, and they said that I couldn't get it, and they said it was because I already signed up and didn't call the number on the letterAfter getting directv, I have had numerous billing issuesThey billed me for a month of premium channels during the free premium channel promotionThey added a protection plan without my authorization, and I have been billed for international call

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Sep my wife called to move our AT&T services (Unified account with Cellular, DirectTV and u-verse home internet account) to the new locationThe agent on the phone misinformed her stating that the internet service will be switched to DSL due to u-verse internet not being available in that location ( this is incorrect as the area has u-verse internet and TV services)Everything went ahead and all services were supposed to be switched on Sept with a Direct TV installation on Oct On Sep setup modem in new location but no serviceCall tech support and they seem lost claiming we don't have a home internet account and the u-verse internet is not available at my addressBut on the AT&T website, it stated u-verse was available and on agent did confirm it was available

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T advertised a promotion: internet and DIRECTV for 39.99/monthI tried to sign up for itI got a bill for $I called to check and found out that I had not been signed up for the plan I wanted and I couldn't get AT&T to change it
(Note: there is no phone serviceThe "impacted phone number" is just a contact number serviced by another company.)
Product_Or_Service: AT&T Internet and DIRECTV

AT&T contacted me months ago to upgrade my internetWhen the tech was there he said that my *** needed new equipment to be connected to the internetThe companies are owned by AT&TI have spent several hours on their "chat", on the phone and waiting on and having technicians in my houseStill am not connectedAsked to disconnect all services and was promised to get equipment sent in order to stay with AT&T/***Today I find out the equipment was not ordered and they do not want to stand my the commitment to send the equipment in order to keep my businessLosing customers one bad customer service experience at a time!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We went from just DSL internet service to the U-Verse Direct TV and Internet Service on 7/2/ The old account number for DSL, XXX XXX-XXXX XXX XXXX, did not get closed out and the account number kept billing me I have called several times to clear up the issue and in November I thought had finally resolved the issue Today I received a letter from the collection agency GateStone stating that I have an outstanding balance of
My current U-verse account number is XXX XXXXXX Which is paid on time each month by auto pay
After transfers I finally got through to a person, Matt, that stated that he put in a request for investigation, requesting to clear the balance to and to close out the account
To ensure that it really gets done this time I have filed t

We just started service with them and it's been nothing but a hassle since literally hours after ordering their serviceI kept thinking things would get better but they just haven'tWe ordered tv & internet on the 5th, internet was installed on the 9th and then on the 11th they tried to add a new fee that wasn't originally on thereWe get that fixed, then Directv comes out, we find out we can't have them (the way we face, nothing to do with their actual service) and I call to get switched to uverse and now they can't put the internet promotion back on that they originally hadEven though it's still being offered on their website they just magically cant do it for meI wish I had gone with comcast

Service Type: Residential ServiceAccount: XXXXXXXXXXXXX XXXXXXXXXXXXXAccount: XXXXXXXXXXXXX XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1So, I realize that my AT&T phone service hasn't been active since 7/15/2016, and that they STILL owe me about $for that unused phone service, due to unsuccessful service move by AT&T
Back story
At the end of June, we requested that our phone service be moved from Asheville to Cary (to take a job as a contract *** for, WAIT FOR IT, AT&T, a job I left in October.) The delivery date was July 15, Come August 15, 2016, it still hadn't happened, so I cancelled my service, cancelled the install and requested a refund of the credit on my accountThe joke was I worked for the telephone company who couldn't provide me with telephone
Next incident
So, on October 31, 2016, Halloween and Trick or Treat in *** AT&T comes out installs

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In November of I signed up for a promotion with AT&T for television and internet serviceI was signed up for a promotion where my service would be approximately $a monthI received a discount for $early in Then in February my bill was approximately $I called the company and inquired a to why this occurredThey stated that it was due to the fact that we had a service interruption because we forgot to pay our bill, but, we paid and our service was reinstated and I was told the issue should be resolvedOver the course of the next few months we continued to receive a bill for greater than $I called and was told the matter would be resolved and given a $credit while the company looked into the matter and corrected itThen next month the bill was still greater than

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For almost a year, we have received annoying, harassing telephone calls from XXX-XXX-XXXX to our home telephone number listed in this email I did an Interest search, and I discovered that the number is from AT&T U-Verse Telemarketers Today, I called AT&T to confirm that fact and was told that the number does belong to AT&T U-Verse TelemarketersI asked that the number not call our home again, but it happened a second time todayI keep an Excel Spreadsheet of each call and time of daySometimes, we received two (2) calls from this number each day I am frustrated Please help and end these annoying telemarketers calls from AT&T U-Verse
Product_Or_Service: AT&T U-Verse
Account_Number: XXXXXXXXX