AT&T

"Lost" orders and overbilling
In July we renewed our contract with AT&T ($per month for lines) In August we got a bill for about $ August we called and after being on hold and tied up with customer service for an hour, were told that the renewal was not noted on our account, but it would be corrected This time we documented the name of the representative and an order number This month the bill from AT&T is over $with threats to disconnectWhen we called we were told that there was no record of any notes of the conversation, and eventually found the order (but it was not applied to our account)
Two years ago, our renewal request was lost (as this year) and were forced to pay the bills as they came to avoid disconnection, then wait for account corrections six months later My front desk person has spent at least hours on the phone with customer service in the last months

At&t wires need to be transferred to new electric pole
Att has a dangling line
Biggest complaint is unresolved transfer of wires to new pole electric company installed so they can remove old pole
Issue been unresolved for over a year several service men show up, yet no one has resolved issue thus farAtt has been called several times by homeowner and electric company!
*** came did something( stuck something in ground) few weeks ago hasn't shown back up to complete work , homeowner is to point to just tell light company come get their pole and politely lay att wires on ground, may show up to fix them if surrounding customers are without service

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I was charged with early termination fee of $after I decided to cut their internet service because I was not getting the speed and the monthly charges I was promisedI was told to get mbps but was getting only less than mbps.The technician who came to connect the service said to call At&t because i'm not getting the speed that i'm supposed to have due to my distance from their box it will not work and he has to lower down the speedThat is why, I was not able to install the equipment by myself because at first I opted to self install it to avoid the installation fee Before I signed up, I had clarified with customer service if the ads $/ mois true and are there any other charges beside the amount and I was told only plus taxThen I found out in my bill I was charged

I have absolutely nothing good to say about this companyThe customer service department is a jokeI'm going to try to explain a REALLY long story that includes: 6+ hours of dealing this over a day, multiple phone calls to various different departments, 10-different sales reps, various lies, lack of knowledge and complete and utter lack of customer serviceBack in October I called to find out why I wasn't getting a channel that I specifically asked for when I signed up for *** The sales rep could not figure out why it was not appearing on my channel list and offered me a new package through *** It would be the exact package I had with *** only I would have my bill lowered and I would get the *** the channel I was missingI basically had to jump through hoop after hoop to get the *** service started and in the end I was told that the AT&T sales rep did not have the authorization to offer me the *** package she offered and that *** would not recognize the package that was offeredI had to cancel the *** order, call AT&T back and in the end I was back to exactly where I was before the whole mess startedMy bill did not get lowered and I still don't have my channelI asked the customer service rep what they were going to do to make things rightI was offered an $*** Reward Card for my troublesShe explained to me that it would take about days to receive it(Set up date was October 3rd)
It's November 15th and I still have not received my $reward cardI called last Thursday and was on the phone for about a hour with a Reward Center representativeI explained the situation, she said there was absolutely no reason I should not have received the $rewardShe told me she was going to transfer me to the sales/billing departmentShe was going to explain the situation to the other rep, note my account and they should be able to help meI was on hold for minutes and my call got disconnectedI tried calling back, but could not get through and I did not have time to wait another hour or moreI finally got time today, so I called the sales/billing departmentThe lady I spoke to told me that there was no reason I shouldn't be getting the reward cardShe too noted my account and told me she would transfer me to the Reward Center, explain the situation and get this sorted out for meONCE AGAIN my call was conveniently disconnectedWhen I finally got to speak to a Reward Center rep, I explained the situation AGAINAfter about minutes on hold, she proceeded to tell me there was nothing she could do and I would not be receiving the $*** Reward CardI'm sick and tired of being lied to by this companyI've had nothing but issues since I signed upIf I could afford to break my contract, I wouldThe amount of stuff that I have had to deal with is completely and utterly ridiculousI

About months ago I wanted to discontinue my services with AT&T since every month they increased the statementYet they made me to call the retention group to have a better deal for line , phone and faxSo retention group put me in a new program and changed my office phone to a cell phone and for my fax they put a plan that supposedly $a monthThat month since I was supposed to sign another contract with them instead of $they charged me $but he told me since you sign up a new contract we will reimburse youSo next month I got separate bill one for cell phi=one and one for the faxThe Fax is for $instead of $and still they put charges for the cell phone on the invoice even they sent a totally separate invoice for thatI paid for both, this month I got statement $for my fax again instead of $, again I called them they said you are right we put a hold for now dont pay.Then I got a letter today that since I didnt pay they will disconnect my fax, I called

I went to AT&T because it was suppose to cost me $dollars a monthSome how months in it has not started costing me $a month

I have had nothing but negative experienced with this companyI am over charged monthly and it takes hours to take care of the issues on the phoneEvery month I have the same problems and every month I waste my time calling to resolve themI don't understand why they cant keep my account in good recordI have had multiple employees tell me they have no record of my calls and previous complaintsHorrible customer service, and horrible ethics and a very dishonest businessI told them last month that I was changing servers, and when my account went into suspension AGAIN, because of overages I was charged, I went to another company and ATT blocked my phone from being able to change servers! I OWNE my phone, and went to att WITH itThe gentleman at the other company said it was illegal for them to do that, and the fact that they did is very shadythey are a dishonest company who makes it almost impossible to resolve issuesI am leaving this company this week and will NEVER use this company againNor will I EVER refer them to anyone, I will go out of my way to discourage anyone from using themThey should be investigated and finedDon't even get me started on the direct tv partnership they have, direct tv is just as corruptThey take advantage of people, over charge and never fix the issues!

Service Type: Residential ServiceAccount: Billing & Usage Account: XXXXXXXXXAccount: Billing & Usage Account: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
AT$T SHUT OFF MY SERVICE ON 1/19/17, CAME HOME ABOUT 4PM TURNED ON TV NO SERVICEAFTER CHECKING ALL MY EQUIPMENT I CALLED THEMTOLD THEM THE PROBELEM, AND THEY SEND THAT IT SHOWED ALINE DOWNSO THEY SET ME UP WITH A APPT THE NEXT DAY TO UPON WAKING UP THE NEXT MORNING, I DECIDED TO CHECK MY TV BEFORE I LEFTEVERYTHING WAS WORKING FINESO I CALLED BACK IN AND THEY TOLD ME THEY ARE HAVING A LOT OF TROUBLE WITH THIS SYSTEM AND ASK IF I WANTED TO SWITCH TO DISH NETWORKI TOLD THEM NO AND EVERYTHING WAS FINE THEY INSISTED ON THE TECH STILL COMING OUT TO CHECK MY EQTHE THE ARRIVED AT CHECKED ALL MY LINES AND EQUIPMENT AND SAID EVERYTHING IS WORK GREATI TOLD HIM WHAT HAPPENED AND HE TOLD ME THIS IS A SCAM THEY ARE TRYING TO GET PE

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXX-XAccount: XXX-XXX-XXXX-XXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1It was discovered after several months that *** continued to bill me for service that should have been disconnectedThey owed me almost $in service I should have never been billed forAfter SEVERAL phone calls to their terribly incompetent agents in their 1-80#, I finally found a rep who was able to stop the service and refund me partial the amountI was waiting on checks from AT&T that still have never arrivedIn fact, when she reversed those old charges, they actually sent me to collections! So not only did I NOT get MY money back that they over charged me in the first place, but they sent me to collections! None of their supervisors will give me a direct extension so I cannot call back and work with the same personEach time I call I have to explain the entire situa

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We purchased ATT DSL internet last DecemberPer the technician, it hasn't worked correctly from time of installationIt has not worked at all for a minimum of weeks nowWe have spent countless hours on the phone and driving in excess of hours for repair appointments that ATT doesn't show up for or call to notify they won't be there
Product_Or_Service: Internet DSL
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Sep my wife called to move our AT&T services (Unified account with Cellular, DirectTV and u-verse home internet account) to the new locationThe agent on the phone misinformed her stating that the internet service will be switched to DSL due to u-verse internet not being available in that location ( this is incorrect as the area has u-verse internet and TV services)Everything went ahead and all services were supposed to be switched on Sept with a Direct TV installation on Oct On Sep setup modem in new location but no serviceCall tech support and they seem lost claiming we don't have a home internet account and the u-verse internet is not available at my addressBut on the AT&T website, it stated u-verse was available and on agent did confirm it was available

AT&T and their "Insurion" (may be misspelled) program is nothing but to get your money, you pay monthly, you pay the deductible, you may get a refurbished broken phoneYou then deal with AT&T representatives for months to express your dissatisfaction and it goes NO WHERE, EVEN AS A YEAR loyal customer Forget the analogy on the "phone insurance is like automobile insurance", just be honest AT&T - YOU CARE NOTHING ABOUT YOUR CUSTOMER AND JUST WANT THEIR MONEY

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 29th I contacted ATT and spoke with CS agent Sunshine to have my service switched over to another apartment in the same complexI repeated my address times she repeated it I was told there would be a installation fee I was fine with thatReceive email confirmation address was wrongCall back Saturday December 31st to get address correctedSpoke with agent who CANCELLED my account in error instead of simply correcting my address and transferring serviceAgent became very combative and upon asking for a supervisor I was put on hold for extended periods of time and hung up onMy husband and I called back times to simply have our account reopened and were told cannot do so and would need to pay dollars to open another account when our account was closed in error by ATT

Service Type: Residential ServiceAccount: XXX XXX XXXX XXX XXXXAccount: XXX XXX XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the FIFTH TIME AT&T has defaulted/reneged on agreements made with me, by phone - "supervisors", of course includedAt this point, I am SO SICK of being forced to deal
with all of these trained liars every few months, I now have HIGH BLOOD PRESSURE! All this,
of course, after being a loyal customer with them since the early 80's!
I've reached my limit of tolerance for this particular type of abuseI can't be plagued by their outright, no-conscience-required work ethic for another monthAll their back-stabbing antics just to keep worming a few more bucks out of a retired, disabled 62-year-old every chance they get? I struggle to barely squeeze by on $780/moI have repeatedly told them that I CANNOT AFFORD any more than what we agreed on and they always say th

Failure to protect customers' personal information and warn them of illegal activity affecting their customers
For years I have been receiving email from what appeared to be my own email address and friends have been telling me that they have been receiving suspicious emails from me even though I had not sent the emailsFinally, my identity protection firm (CSID) notified me that as a result of their monitoring the dark web that my email address and associated passwords had been compromised online on or about 07/05/and again in November of Since then I have changed by bellsouth.net password on many occasions with most of my passwords being characters longYahoo admitted just last week to a colossal breach of personal information including email information in MY EMAIL ACCOUNT THROUGH AT&T IS POWERED BY YAHOO BUT MY MONTHLY PAYMENT GOES TO AT&TI sent an email to *** much earlier on 05/28/telling AT%T that my email address and associated passwords

I closed my account during my divorce and was re-activated and now I am being charged and bill is up to $1,
*** XX XXXX I closed my ATT account before leaving my residence due to my divorceSomehow my account was reactivated and I have been charged for the last months, but no one used the servicesNow I recently got a bill for $1,I tried to call AT&t and asked if they could send me the boxes so I can return the equipment but still have received a boxI still have the equipment and would like to return it so I do not get charged as well

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have spoken to people todayI have been lied to twice20+ people have come to my house in months and my internet still is not working
Product_Or_Service: Att fiber
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: (XXX) XXX-XXXXAccount: (XXX) XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm filing this on behalf of my mother, who is ill and needs help with technical issues On 1/5/16, AT&T mailed her at our request (while I was visiting her in Florida) a replacement modem without WiFi I accept that this may have been an honest mistake I gave my mother written instructions to "point out that the new modem/router they sent you to replace the decade-old one doesn't have wifi, unlike your existing one." She took these instructions to the Deerfield Beach, Florida store on 1/30/ Their employee *** S sold her a duplicate of the modem she already had This was unethical for three reasons:
(1) She was selling my mother something which comes free with her DSL service, and would be useless without it
(2) My mother already had an identical modem
(3) The modem did

TLDR - Stay away from AT&T
We had DSL, everything was finePaid $15/monthThey started increasing the bill every monthNo agent could explain whyService was good so I put up with itEventually they offered me Uverse for the same price, but with blazing fast speedsBiggest - mistake - ever
Shuts off every secondsThey replaced the modem, all the wires in the wall, all the wires in the box outside, they dug up my front yard, they destroyed my neighbors sprinkler systemEventually they worked on the lines down the streetAfter nearly a year they finally gave me stable internet for monthsGiven I was paying nearly $for 12mbps when cox offers 100mbps for $50, but at least it worked right?
Then we had a spring storm early May I always unplug everything in the house to avoid lightning strikes, so when the storm passed and I rebooted, I knew the modem was safeI had no internetAn inside tech was sentHe said the line tested fine, it must be my modemI explained that was impossible, but he insistedHe assured me it was free / covered and I would not pay any more for a new oneHe also noticed I was getting 12mbpsHe said that was also partially the problem and downgraded me to 6mbpsNeither optioned fixed anythingI still had disconnects every few seconds and slow speedsI checked the bill to make sure I was being charged less for internet - I wasI also noticed a new monthly bill for internet equipment popped up - $monthSo now I'm paying the same amount as I was for 12mbps, but only getting AT&T refused to work with me on this and the bill remains to this day
I spend the following months like thisCall / chat online supportSpend an hour letting them click their preformulated responses and let them reset the modemEvery - freaking - timeComically, the agent always said the problem was magically fixed and asked if there was anything else they could dohahahahahaMoving on, online support would send an inside techAn inside tech would show up, test the line, see a problem, and tell me they should have sent an outside techNext day an outside tech would show up, test the line and determine the line was damaged somewhere down the streetThey would schedule to have a lineman fix the problemThe next day the lineman would come in the office, open the ticket, click resolve having done nothing, and I would receive no more communication from AT&TAt this point I would resume online support communication and they would start the whole process overInside tech would come and say they should have sent an outsideOutside would come and they would schedule work be done on the lineLineman would come and they would close the ticket without working
months and 100+ hours of my time later, I decided having seconds of internet was better than nothing and stopped asking for helpIt actually got worse (is that possible?)I contacted AT&T incredibly angry and they skipped all the steps and went straight to a linemanHe fixed the problem that day - lazy jackass
Shockingly (or maybe not?), I received very little credits back to my accountIn the past months I've had maybe months of serviceThat's not counting I almost had zero and still paid my bills
AT&T are thievesThe online / phone support are rude and unhelpfulThey lie constantly and their billing dept commits crimes but no one caresI have an idea, since the Government is so interested in regulation, how about you go after businesses that have bad reviews out of 439? oh wait, Revdex.com gives AT&T a star rating even though 95% of the reviews are negativeGuess they must give you some good kick backs huh?

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made payment arrangements to pay past due amount on my u-verse account on 5/21/I have several At&t accounts, so I called on Friday 5/20/to verify if I had set up bank draft or if I needed to pay it manually myselfI was told by the customer service representative that it would be drafted from my accountI'm not sure if she looked at my other At&t account or if I was just misinformedWell my services were disconnected this morning and I called to pay the $and was told that I had to pay $to restore the servicesI have never broken a promise to pay, and the manager I spoke with did not help me resolve this matter at allI terminated my services, and will just go without cable at this pointThis is poor customer service on the rep who misinformed me, and the manager wh