AT&T

Never authorized the change to our internet/home phone service Only purchased a change from another TV service provider to Uverse
Have spoken with Customer Relations department a number of times since July 4th Have records of dates/personnel regarding initial contact and discussions regarding internet/home phone remaining the same grandfathered plan if we purchase the Uverse tv service Someone changed our plan and said they couldn't get it back for me Unacceptable practice in my opinion Have since spoken with a supervisor in the Kalamazoo office (***) and she offered a bundle This still doesn't forgive whomever changed our plan and someone in the corporate office should be aware of these deceptive practices Just because AT&T is a large corporation, this is absolutely wrong Have had positive interaction with tech supervisor *** in the Lansing MI office, he is to be commended Don't have much faith in anyone else

At&t wires need to be transferred to new electric pole
Att has a dangling line
Biggest complaint is unresolved transfer of wires to new pole electric company installed so they can remove old pole
Issue been unresolved for over a year several service men show up, yet no one has resolved issue thus farAtt has been called several times by homeowner and electric company!
*** came did something( stuck something in ground) few weeks ago hasn't shown back up to complete work , homeowner is to point to just tell light company come get their pole and politely lay att wires on ground, may show up to fix them if surrounding customers are without service

AT&T is billing and harassing the individuals at Calendar Research LLC to activate and pay for services, the equipment for which was never installed
My firm has been retained to represent Calendar Research LLC ("CRL") in connection with an ongoing dispute with AT&T regarding repeated failures by AT&T since March to deliver internet services to CRL's Pasadena officeWe have attempted to settle this matter directly with AT&T but have received no response in daysWe would prefer not to file for declaratory judgment of invalidity of the contractWe are using this complaint system as one last attempt to resolve the issue without litigation
BACKGROUND
CRL requested that AT&T install and deliver managed secure business internet services to CRL's officesSince July 2017, AT&T has repeatedly ignored service requests from CRL and has promised but failed multiple times to install an ethernet drop and/or fiber optic cables within CRL's offices to enable CRL to access internet

On 12-6-I called in a FUTURE recorded bill payment arrangement to AT&T to have payment of $drawn from my checking account 12-27-17, my paydayConfirmation number ***AT&T made an UNAUTHORIZED & erroneous withdrawal of $from my checking account on 12-15-17, resulting in overdraft fees of $totaling $I called AT&T customer service on 12-18-to report the error to "***"She said AT&T would review and return my call in hours which never happenedI called AT&T again & spoke to "***" who said AT&T would review & call me in 3-days, that the resulting $overdraft fee would be deducted from my next bill, & gave me a case number of ***AT&T NEVER calledI went to my bank to void the FUTURE 12-27-paymentI have called AT&T agents numerous times regarding the matter & can provide dates & names if requiredThere has been no refund to me of the $overdraft fees or reduction in my next bill by AT&TI was told on my latest

AT&T and their "Insurion" (may be misspelled) program is nothing but to get your money, you pay monthly, you pay the deductible, you may get a refurbished broken phoneYou then deal with AT&T representatives for months to express your dissatisfaction and it goes NO WHERE, EVEN AS A YEAR loyal customer Forget the analogy on the "phone insurance is like automobile insurance", just be honest AT&T - YOU CARE NOTHING ABOUT YOUR CUSTOMER AND JUST WANT THEIR MONEY

I have absolutely nothing good to say about this companyThe customer service department is a jokeI'm going to try to explain a REALLY long story that includes: 6+ hours of dealing this over a day, multiple phone calls to various different departments, 10-different sales reps, various lies, lack of knowledge and complete and utter lack of customer serviceBack in October I called to find out why I wasn't getting a channel that I specifically asked for when I signed up for *** The sales rep could not figure out why it was not appearing on my channel list and offered me a new package through *** It would be the exact package I had with *** only I would have my bill lowered and I would get the *** the channel I was missingI basically had to jump through hoop after hoop to get the *** service started and in the end I was told that the AT&T sales rep did not have the authorization to offer me the *** package she offered and that *** would not recognize the package that was offeredI had to cancel the *** order, call AT&T back and in the end I was back to exactly where I was before the whole mess startedMy bill did not get lowered and I still don't have my channelI asked the customer service rep what they were going to do to make things rightI was offered an $*** Reward Card for my troublesShe explained to me that it would take about days to receive it(Set up date was October 3rd)
It's November 15th and I still have not received my $reward cardI called last Thursday and was on the phone for about a hour with a Reward Center representativeI explained the situation, she said there was absolutely no reason I should not have received the $rewardShe told me she was going to transfer me to the sales/billing departmentShe was going to explain the situation to the other rep, note my account and they should be able to help meI was on hold for minutes and my call got disconnectedI tried calling back, but could not get through and I did not have time to wait another hour or moreI finally got time today, so I called the sales/billing departmentThe lady I spoke to told me that there was no reason I shouldn't be getting the reward cardShe too noted my account and told me she would transfer me to the Reward Center, explain the situation and get this sorted out for meONCE AGAIN my call was conveniently disconnectedWhen I finally got to speak to a Reward Center rep, I explained the situation AGAINAfter about minutes on hold, she proceeded to tell me there was nothing she could do and I would not be receiving the $*** Reward CardI'm sick and tired of being lied to by this companyI've had nothing but issues since I signed upIf I could afford to break my contract, I wouldThe amount of stuff that I have had to deal with is completely and utterly ridiculousI

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for Direct TV through AT&T We were told by *** at the store in Mall of Georgia that we had days to cancelWe have been told by a technician from AT&T and Direct TV that the dish was improperly installed and that the cable to the dish was also improperly installedI talked to one person and they said we had hours to cancel service A different person today, her name was ***, told us hours from time it was installed AT&T is telling us we owe $to cancel because of contract Two different technicians told us we have days because it is AT&T's fault The technician from Direct TV would not help because he said it was AT&T's fault for not installing properly and that dish should not have been installed where they placed it I get a different story from everyone

My business experience with AT&T has been terribleOur phones where down off and on last ( week of 5-1-2017) and down there completely again this week!! Absolutely the worse serviceWe are trying to switch to Spectrum and AT&T keeps pushing the date out that we can switch and here we are without phone service! At this point I would never use any of AT&T services

Fraudulent Early Termination Fee Charge
I was a subscriber of AT&T Uverse for several years, the first of which had a contractThat contract concluded over a year agoI recently switched providers and on February 6, 2018, AT&T has sent a bill for a $"early termination fee." I am not under a contract and never agreed to extend any contract AT&T apparently claims I extended a contract at some point yet at NO TIME did I do so nor was I told I was extending a contractAT&T has been unable to produce any evidence of a contract or other agreementUpon further research, this appears to be a widely-known scam/fraud by AT&TAT&T has refused to withdraw the charge

Direct TV has horrible service and do not care if they doCustomer Service is horrible
In October I switched to Direct TV and ever since then it has been a living ***I did not receive a bill until January After calling several times and asking for my bill I receive a bill for monthsI was upset since I told them I was on a strict budget and needed to pay monthly a certain amountThe next time was when looking over my bill I notice a $late feeWhat the ***, I was only late days and they wanna charge me $35,This is ridiculosFor the last 2-months if it rains, stormy or snow the
TV shows go blankI have not been able to see my programs or newsWhen I call they always have a lame excuse and my bill always has differnet pricesI am constantly calling Be aware they are liersAll I want is to be able to receive the service I am paying forBut paying for something and not receiving the service is not rightI would LOVE to get out of this contract wi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T $( AT&T UNLIMITED PLUS PLAN) They came out to install the service, then shortly after that I went on vacation out to the countryWhen I arrived home the service was not working anymoreSo I canceled the service and returned they device on 7/11/Now AT&T is saying I owe them a total of $which is not trueI should not owe them anything, because I canceled the service and returned their equipment in timeThey have also damaged my credit, by placing this negative account on my credit report with the three credit bureaus

I have had nothing but negative experienced with this companyI am over charged monthly and it takes hours to take care of the issues on the phoneEvery month I have the same problems and every month I waste my time calling to resolve themI don't understand why they cant keep my account in good recordI have had multiple employees tell me they have no record of my calls and previous complaintsHorrible customer service, and horrible ethics and a very dishonest businessI told them last month that I was changing servers, and when my account went into suspension AGAIN, because of overages I was charged, I went to another company and ATT blocked my phone from being able to change servers! I OWNE my phone, and went to att WITH itThe gentleman at the other company said it was illegal for them to do that, and the fact that they did is very shadythey are a dishonest company who makes it almost impossible to resolve issuesI am leaving this company this week and will NEVER use this company againNor will I EVER refer them to anyone, I will go out of my way to discourage anyone from using themThey should be investigated and finedDon't even get me started on the direct tv partnership they have, direct tv is just as corruptThey take advantage of people, over charge and never fix the issues!

Went in last January and switched from Verizon (after 25+ years) for the AT&T/Direct TV unlimited talk text and data I did this because of the unlimited and because I was quoted a monthly charge that was $less than what I was paying on the current Verizon plan
This switch has been a HUGE MISTAKE I was told to provide my final bill for equipment and I would be reimbursed with a VISA pre-paid card I brought it into the store and had the sales rep upload it for meNever receiced a VISA cardAnd my monthly bill has been routinely $higher than what I was quoted
I have spent hours on live chat on the website, phone calls and have made trips to the store
I was told that I didn't qualify to which I responded I would like the new phones we traded returned to me, but they can't do thatI have spoken on the phone with supervisors on occasions that have assured me that I qualified for the reimbursement They put me in touch with the "Switcher Support" people I was told by them that I was getting a VISA prepaid card I got a prepaid VISA card a week ago, for $ My equipment charges from Verizon were $381!!!!!
I spoke to the "Switcher Support" again and they said there was a lower amount on the trade ins No one at the store said anything about that And of course they can't return the phones to me Then I was told that I should have a $In Store credit....I called the store and was told I need to come in AGAIN so they can look this up
but they sounded very confusedI have spent hours trying to get this figured out All I want is what was promised to meI have no confidence that it will happen
I'm filing a complaint with the Revdex.com and I am cancelling my AT&T and Direct TV AT&T has stolen $from me as well as overcharged me about $for monthly service STAY AWAY!

AT&T continues to call my business, K*** on a daily basis We have requested over two dozen times to be removed from their call list
AT&T continues to call my business, K*** on a daily basis We have requested over two dozen times to be removed from their call listWe previously had service with AT&T and their internet service was completely unreliable and have indicated do to this we will not do business with them However, they continue to harass our company with daily calls

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T overcharges by breaking their own contract and by cashing my checks late and charging late fees
I canceled service on January 23rd, (Monday) and they are pretending that I cancelled on the 27th, thus sending me another bill
I sent my January payment in on the 11th, yet they held my check and did not cash until the 20th, thus charging me a late payment This is the second time they've held my check and cashed it late, thus billing me for a 'late payment' They did this back in as well
When I moved my service in December, the representative told me that the installation fee of about $would be waived if I continued service This was a lie AT&T sent me a bill
When I first began service in 2016, AT&T charged me TWO!!! installation fees and ONE!! disconnect fee by

Two weeks ago I called AT&T to discuss my phone billAs usual *** was more interested in my TV preference than my problemAfter asking a few questions she asked about my internet service, I told her I was going with SpectrumShe advised me she could give me a better deal and started her sales pitchI have delt with AT&T for awhile now and nothing goes as planed ever!!! I was told she could give me internet bundled with my cell phone for $a month, $off either my cell phone or internet bill the following month and free installationI repeated everything back to her times cause I know from past expereacnce AT&T repswill say anything to get your business and when your bill comes nothing is appliedWell true to form my bill arrived a week after installationFist no $off anything, no bundle and a $installatiion chargeI called and spoke to a *** who could not understand me nor me herThe noise in the backround sounded like a partyShe knew nothing, i

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0at&t uverse products are faulty pieces of junk that do not work properly
I am on my 8th different box now and it does not work about 1/rd of the time..I stopped calling and keep paying the over priced fee which at the moment is $a month which is complete extortionthis product does not turn on properly and almost half the time I have to call the phillipines and try and talk with someone who does not speak english and is a jokeI cannot watch tv for weeks because that box is cheap and always defectiveI am sick of paying for something that does not work, After years of this crappy service I want some money back for not being able to watch the tv and the computer is so slow I can barely use itIt is as slow as dial up and is ridiculousThis company is a joke and the service a

Try to make money

I subscribed to AT&T Internet last May When they first installed the internet, their technician was late for hoursTheir internet also dropped all the time Since day one, I dont have a good internet connection I called several times to have them fixed the problem, but they never did.They also told us that they are sending a technician to our place to fix the internet We took a day off and waited for a technician but it did not show up We called the technician and he informed us that he will come the following day We took a day off again just for the technician and for them to fix the problem, unfortunately nobody showed up for two days We wasted money and time for two daysThat's when I decided to cancel their service upon speaking with the representatives, they informed me that they are going to refund me the full amount that I paid for the inconvenience that caused meThey sent me a statement today, June 23, which states that I will only be refunded of $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I want reimbursement for the weeks that I have not had uverse basic due to their inability to rectify the issue with my equipment I have written to them, emailed them, called them and contacted them via online chats several times and have been promised the issue will be resolved and it has not be addressed I am at my wit's end over this I also feel AT&T owes me a discount on my present bill for the frustration, stress and anger this has caused me