AT&T

I called in June to add more data to my cell phone plan with AT&T WirelessThe gentleman told me I could get unlimited data on my mobile phones if I signed up for Direct TV and internetHe communicated that my bill with mobile, Direct TV, and internet would be around $and my bills would be combinedIf AT&T will go back and listen to the recording in June when I signed up, they will clearly be able to hear the agent tell me my combined bill will be around $for mobile, Direct TV, and internet
Up until this date, I am still receiving two separate bills, one for $for Direct TV and internet and a second bill for cell service of around $
I called in early December asked how much it would be to cancel my Direct TV and internet service and the AT&T representative ask why...I let her know the story above above and she said, I have heard this a lot lately...please listen to the recording of our conversation
This is a classic case of bait and switch on AT&T part

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Last week of February we contacted AT&T to request Internet serviceThey said it would be $40/month with a mandatory contract for yearRepresentative offered to send us a tablet for $if we signed a year contract insteadAfter asking times if there was any additional fee associated to this and being repeatedly told that our monthly bill would remain $40, I agreed to itCome the first bill we get a monthly charge for a data plan for the tablet.We called and after talking to several representatives (we kept being transferred and all of them were out of this country, not fluent in English and completely unaware of what was spoken to the others), they finally agree to cancel the service of the data plan for the tablet, they still want us to be stuck with the two year contract and return the

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T Uverse Cable and Fiber internet was supposed to be installed on 12/29/between o'clock PM and o'clock PMThe technician was hour and minutes late to the appointment arriving at 4:PMThe technician knocked on the door around 4:PM and asked myself and my wife where we would like our services to be installed, we proceeded to inform him where we would like the services to be installed and he informed us that he needs to go outside and run some wiresThe technician was outside for about an hour searching for the box and conduits to run cables from node to my homeWhile searching for the box and conduits with his detector, the technician found that the sidewalk is covering the box and conduits for him to be able to run cables to my houseThe technician then proceeded to

When we signed up, we got the buy one get one free phoneWe asked them specifically if we could pay it off early and were told yesWe went in to pay off the phone and we were told that if we paid it off early then we would lose the free phone and have to pay the rest of both phones off We were lied to from the beginningAlso the service is awfulDriving through a major city in Colorado and a call drops is not okayMy husband doesn't get service at his brother's house that is no more than miles from a shopping center is a pretty big cityThat is awful! Don't choose AT&T

My complaint is more of a long, drawn-out, overall treatment of my service by AT&T, their phone service, unclear monthly charges, and terrible communication with their in-home installation services This company is responsible for the worst experience I've ever had with any business in my entire life First, their customer servicewhich for this company I can only assume is meant to be an ironic phrase I've never seen a company, through every step of a problem, get every single step wrong Most recently, I wanted my service moved to my new address, and my girlfriend's service cancelled completely
After spending two hours on the phone on two separate days in a row, we were able to cancel my girlfriend's service, and scheduled a service transfer for two days later from 1-3pm Easy right? So, I take off work so that I won't miss the service time window, I wait two hours for someone to show up (Mind you, this was all explained to us as what we needed to do over the FOUR HOURS

AT&T has sent technicians to my home & each tech makes the situation worseI've also had to pay out of pocket for equi based off info from the tech
I need to upload the issue because it contains more than characters

I have been paying for hi-speed internet for at least years I have not been receiving it I called last night and they finally set it up so I am now receiving hi-speed It was so slow until I called They said I have too much on my computer, which was not true I want to make people aware of my issue

Since bundling my DirecTV services with AT&T internet services as a combined bill, my experience with the company has been horrificI am forced to call and dispute my bill every single month since doing soMy disputes are in regards to billing discrepancies (i.eincorrect charges, missing rebate credits and overcharges)It got to a point where I was calling and following up 5-times a month to ensure I was receiving the credits or refunds the various representatives had promisedThe customer service I have encountered with AT&T has been been great, but this has been absolutely unbearableEvery person you speak with either gives you the run around, information or cannot be understoodI am sick and tired of having to inspect every single bill for THEIR mistakesUnfortunately I am under contract, but I am going to try and do everything I can to get out of itAt this point the $fee would be worth it, so that I never have to deal with them againBUYER BEWARE
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Normally, I would say that AT&T was on the up and upSeeing that my mother had them for years before she switch phone servicesI recently moved from one apartment to another one that was literally less than a mile awayThe internet was in my name and the cable was in my roommate'sUpon moving we took the necessary steps to move our services to our new placeMy roommate got a initial date to setup services for cable on Friday, July 13thThe technician never showed on the 13th and after two days of being on the phone with AT&T and DirecTv and they moved the installation date to July 22, and later July 17, whereas the technician discovered that the services could not be provided due to the areaI was told that on the 17th of July they would install the internetInternet got setup on the date and time it was suppose as for the cable service not so luckyMy roommate told by at&t and direct tv agents that we could not have two accounts setup in different names, but asked her if she wanted to get the internet along with her servicesBefore this was stated to her I had asked years before the merge if we could get the accounts put together so there would be no confusionTherefore, we keep the accounts separateWith Direct TV saying that the signal was not strong enough for service and it would take an act of God to get serviceWe decided to go with U-verse for serviceI called on the 13th of July got everything setup and they set me an appointment for July 24th between a.mto a.mWhen this date was set I also told that I would be expedited to an earlier date (Never happened)The day of my appointment I received a text from AT&T stating that my tech would not arrival at the expected timeThinking it might be a glitch in the system I call my home and spoke to the person I had waiting on the tech while I was at workShe stated to me that the tech had not shown or calledI then called AT&T and spoke to James who informed me that he spoke to the dispatching and the tech was to minutes away from my home and would give me a callI waited for over an hour for a phone call from techI received no call or textI call the individual back at my home and she again stated no sign of the techI then called again to AT&T and got James back and he quickly transferred me to technical supportThat's where I talk to another agent that claim to call an talk to the dispatchingHe stated to me that a tech was never assigned to me and I had to reschedule and the earliest that they had was Friday July 27thI told him that I wanted someone there today to install my serviceHe claimed that was the earliest and no others were available I asked to speak to a supervisor because what he was feeding was not acceptableKenny the supervisor claimed that he would look into it and see what could doHe proceeded to get my number and to give me call when he resolved the issueI explained to him that I was allowing him to minutes to call me backI ended up waiting another hour waiting on him to call me backI had to go through AT&T chat to get him to contact me backWhen finally called me back the only thing he could tell me was to reschedule and he understood how upset I wasI clearly explain to him that I first month of service needs to be free and I was not taking no for an answersKenny stated that he could not change the bill and that he would put notes in the system so that I can get compensated for their screw up and transferred me to billingThis is when I spoke to Shane and explained to him what was going onHe said all could do is put a request in for compensation since I have not received service yetThe customer service I received today was not acceptable and no should be treated like thatTo even put in a complaint I had to use Revdex.com site because AT&T does not have a place on their site for complaintsIf nothing is done to resolve my issue I will be finding services with another company that knows the difference between quality and quantity

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ordered DirectTV and Internet bundle as advertised on www.att.com/bundles/ for $70/monthThe agent we spoke with over the phone TOLD US we have the Unlimited plan with AT&T Wireless and that we would be receiving a $15/month discount on the bundleHe also said HBO would be included as long as we had the Unlimited planHe also said we would receive a $credit which would be spread out over months resulting in an additional $10/month discount on the combined billThe agent also stated we would receive a $VISA gift cardAfter installing DirectTV and internet, we received the first bill to find that we DID NOT have the Unlimited plan with AT&T Wireless which means we would not receive the discounts promised to us by the agent we spoke with when ordering the servicesAlso, an installatio

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
*** came to my property on or about May and damaged the center part of my drivewayThere is detached rubble and stone in the center of my driveway (at the end of my driveway)The *** workmen had their drilling tools in my driveway, and I had to remove them myself so that I could park my car in the drivewayAlso, the *** workmen dug up a patch of grass on my lawn and the grass has failed to grow back
Lisa with *** (Employee L6633A) stated on June 19, that the a Risk Management Team would come out to fix the Drive way and my lawn
I called to set up new Fiber Optic Internet Service with *** and *** (Employee AB556Y) stated that there was a $a month plan that I could sign up forI asked *** if there was any way that my monthly *** could exceed $a month, and he

I honestly do not know even where to start with my frustration with this company!
We got service a little over a year ago with AT&T and the problems began immediatelyWe had to call and adjust our bill because they added charges that they themselves communicated were wrongWe had also been asking over five times for them to come and bury the pedestal outside which has not been done
This past week we got our AT&T bill in our churches head over doubled! I called the office this past Friday to get an understanding of what had happened When I called, I tried to talk with the finance department which I was transferred to and they drop my callI called back a second time and when they transferred me again my call dropped again This repeated four times and then I was able to talk with a man named Edgar He told me that I was out of contract He could only help me with my bill if I renewed my contract I did not want to renew my contract and so he told me that he was unwilling to help me I asked to be transferred to somebody who can make a difference in my bill and so I was transferred to a lady named MelodyThis is where I feel like things got really badThe tone of melody, the attitude of Melody, and Melody's unwillingness to even try to work with me was unbelievableI asked to speak to a supervisor and she told me that supervisors in her company don't talk to people because they're in meetings all dayI told her that I would wait on the phone until somebody was out of their meeting to talk toShe told me that that would be to hoursI was so frustrated that I was willing to waitI could tell that Melody was frustrated that I was not getting off the phoneI told her that I was not going to get off the phone until I talked to a supervisorShe says I've done everything I can help you with and I said I was not going to hang up until I talk to somebodyShe said let me transfer you to a senior account specialistThe problem with that is that's the same thing that Melody was- senior account specialist When she transferred me, I could barely hear the woman's voice and she said that we are sorry but the system is down and please to call back in two hoursI told this lady that I would like to speak to a supervisor She also told me that I could not speak to a supervisor but that I could get a manager to give me a call backI left my phone number and name and I was promised that somebody would call me back by the end of the dayIt's now two days later and my bill is due today and nobody has called me back
Here's how this makes me feelAT&T is only willing to help resolve problems if a customer is going to stay with their company or show them the best interestI thought companies were supposed to biopsy it way that they were supposed to help the customer and care for the customer and then the coustomer would desire to sign Instead what I found out through AT&T is that they don't care about people who have been loyal even with frustrations for over a yearWe were actually considering renewing our contract but after all of these complications and lack of care we are absolutely changing companiesI've never seen a business model this bad

I am extremely dissatisfied with AT&T lack of humanity The first week of March 2017, my condo complex caught fire and every tenant of the complex lost EVERYTHING, even a life was lost in the tragic fireNone of us were allowed back into the property to retrieve anything I am now being billed by AT&T for the unreturned equipment and have been told that even if the equipment was retrievable I would be responsible for the damages Their only suggestion is to make a claim to my insurance company I have minimal coverage when it comes to replacing everything, when I say everything I mean anywhere from a toothbrush to a couch and bed I am blessed that I was able to get my pets out, because some did not When I contacted Spectrum they wrote it off, at least they know how to treat their customers when the unimaginable tragedy strikes

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Friday, July 27th, I contacted AT&T DSL customer service to report intermittent internet serviceThe problem had occurred over the prior daysI was told by representative *** via chat function that the lines were problematic, and then scheduled a service call between 1:pm and 5:pm on Sunday, July 29th On Sunday, July 29th, I waited all afternoon for technician to
call and arrive to address outage issuesNo technician arrived nor called that afternoonAt approximately 5:10pm I talked with *** via chat at customer service, and was told the tech was behind schedule, and would call shortly before arriving to fix problemsAt 9:00pm no tech had called nor arrivedI contacted AT&T via chat again, and was put in touch with Pete, a supervisorInitially, the supervisor

The most horrendous customer serviceOutright blocking the market for DSL and not providing service
I have never hated dealing with a company as much as I do AT&TFirst off you employ extremely poor English speaking people who have no grasp of American customer serviceOur service was cut offOur balance was paid currentWe have requested home internet and told that there are no available service in our areaBoth neighbors have AT&T internetMy router still picks up my signal yet my port is taken? I have had a service tech verify that the port is in fact availableHowever, ATT will not allow service due to pushing UVERSE serviceThat will not be available in our areaI can't understand why you would turn down money? Why you consistently employ reps who refuse to transfer calls to supervisorsReps who consistently repeat the word "actually" in an extremely sad attempt to communicateI am running an online business that requires I have internet at my homeI am just not com

Bill continues to increase Despite a yr contract guaranteeing service price! Services continue go from BAD to HORRIBLE
The worst thing I EVER did was to switch my service from Verizon & TW to AT&TThe price continued to increase for less than substandard serviceOn 03/27/15, I finally called to discontinue my servicesI spoke to a supervisor named *** (ID# *** who told me he would lock in the prices on my UVerse & mobile accounts at $plus tax for a one year periodSince then, I've had to call almost every other month due to price increases OR UVerse service, internet or phone line that's not working properlyOn 10/21/2016, I started getting a no signal message on my TV every few hoursI had to reboot the system which would resolve the problem for a few hours and then the connection would be lost again On 10/24/16, the signal would not reconnect no matter what I did! I called AT&T's so called customer service and after hr and minutes of speaking to

A new price was given to me at $a month plus tax back in january, along with a partial month credit which was never applied
Back on january 5th, I called at&t to request that my service be turned off because every single month i've had to call in and get my bill adjusted for various reasons
Those reasons range from the bill changing from month to month even though I was locked into an agreement for up to a year at a time, to late charges because they refused to adjust my bill and told me they would "fix it later if I paid it"
also another answer was "well one of your discounts just expired" which makes zero sense if you're locking me into one price for a year
they also went against their own policy by disallowing me at first from having service by saying my credit score was too low which was not the case because of a letter of denial sent by them with my credit score on it which was clearly over the threshold
When confronted with this information by the other accoun

TLDR - Stay away from AT&T
We had DSL, everything was finePaid $15/monthThey started increasing the bill every monthNo agent could explain whyService was good so I put up with itEventually they offered me Uverse for the same price, but with blazing fast speedsBiggest - mistake - ever
Shuts off every secondsThey replaced the modem, all the wires in the wall, all the wires in the box outside, they dug up my front yard, they destroyed my neighbors sprinkler systemEventually they worked on the lines down the streetAfter nearly a year they finally gave me stable internet for monthsGiven I was paying nearly $for 12mbps when cox offers 100mbps for $50, but at least it worked right?
Then we had a spring storm early May I always unplug everything in the house to avoid lightning strikes, so when the storm passed and I rebooted, I knew the modem was safeI had no internetAn inside tech was sentHe said the line tested fine, it must be my modemI explained that was impossible, but he insistedHe assured me it was free / covered and I would not pay any more for a new oneHe also noticed I was getting 12mbpsHe said that was also partially the problem and downgraded me to 6mbpsNeither optioned fixed anythingI still had disconnects every few seconds and slow speedsI checked the bill to make sure I was being charged less for internet - I wasI also noticed a new monthly bill for internet equipment popped up - $monthSo now I'm paying the same amount as I was for 12mbps, but only getting AT&T refused to work with me on this and the bill remains to this day
I spend the following months like thisCall / chat online supportSpend an hour letting them click their preformulated responses and let them reset the modemEvery - freaking - timeComically, the agent always said the problem was magically fixed and asked if there was anything else they could dohahahahahaMoving on, online support would send an inside techAn inside tech would show up, test the line, see a problem, and tell me they should have sent an outside techNext day an outside tech would show up, test the line and determine the line was damaged somewhere down the streetThey would schedule to have a lineman fix the problemThe next day the lineman would come in the office, open the ticket, click resolve having done nothing, and I would receive no more communication from AT&TAt this point I would resume online support communication and they would start the whole process overInside tech would come and say they should have sent an outsideOutside would come and they would schedule work be done on the lineLineman would come and they would close the ticket without working
months and 100+ hours of my time later, I decided having seconds of internet was better than nothing and stopped asking for helpIt actually got worse (is that possible?)I contacted AT&T incredibly angry and they skipped all the steps and went straight to a linemanHe fixed the problem that day - lazy jackass
Shockingly (or maybe not?), I received very little credits back to my accountIn the past months I've had maybe months of serviceThat's not counting I almost had zero and still paid my bills
AT&T are thievesThe online / phone support are rude and unhelpfulThey lie constantly and their billing dept commits crimes but no one caresI have an idea, since the Government is so interested in regulation, how about you go after businesses that have bad reviews out of 439? oh wait, Revdex.com gives AT&T a star rating even though 95% of the reviews are negativeGuess they must give you some good kick backs huh?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After many many contacts in the At&T billing departments and according to the repairmen who initially installed the Uverse repair lineThe At& T billing department without my permission or knowledge created a new account number, which is illegal and all the Uverse promotional items without my request or approvalBut, with charges amounting $in June After filing a complaint of these charges my new account with the new charges with Userve were removed and credited on the promise that no Uverse charges would be assessed to me ever againIn approx July everything that was removed was added againThe billing dept stated that no telephone service with Uvsere can be added without my approval, however At&T knowingly reactivated the account with new chargesMeanwhile, knowing that the ne

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is a complaint that entails advertising, service, and customer service.I was sent a bill from collection from an AT&T bill that was supposed to be deleted I wanted to switch over to a cheaper internet service provider and went on AT&T website and saw they had a internet service with 45mps advertised I called and verified service and was told that it was high speed mps internet with voice It was installed and upon using it the internet speed was slower than advertised with every electronic device I usedCalled back and talk to representative, told it was only 6mpsAsked where was the 45mps I was told it would be and soldTold that is only in certain areasI told rep you have it advertised on webpageTold again only in certain areasAfter days, I then called back and canceled al