AT&T

Solve my problem given by at&t
I ordered dsl+ phone line for my small business with discounted price for bundle package
But only dsl work and salesperson said landline will start within one weeks as they will port number which never happend but I am still being overcharged with no phone line used my own wireless moderm and saleperson promised $rebate which I never received started service from Nov but no phone line active till today March
I called at&t several time almost everyday
Just long wait on phone at least to min each time I do have all call records if needed if someone pick up they either hangup saying hello hello I can't hear u sir or they simply do call transfer from one person to another with long wait and no solution
I need quick response ASAP very upset of at&t service
very irresponsible customer service rep
very unsatisfied service
Hope to resolve this issue ASAP

I had wanted to bundle my servicewas quoted a price and when they got to my house the price was 50, 60, dollars morein the meantime I stayed home from work over times for this and was promised it wouldn't happen again but didnext times I just wanted to upgrade my internet and was promised there would be no issueswell no phone calls and no showsno one cares and no one has answers and says they shouldn't have booked me on Saturdayswell it also happened on Fridays tooam sick of this and they said we can reschedule but can't promise someone will showI am self employed and lost thousands of dollars over thissupervisers just pass me on to another person and on to anotherno one caresthis is not right!
Product_Or_Service: att upgrade internet
Account_Number: ***

Was offered one price and was given another
I moved to this new address and got DirecTV service Was told by AT&T rep I could get a discount on my internet by bundling, and that the mb/s internet would be $per month with the $off discount (normally $50) It is not showing the $discount for bundling I tried to do everything on the front end but the AT&T rep I called before install told me to call after install to bundle, and now the discount offer is no longer available and they won't apply it

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made payment arrangements to pay past due amount on my u-verse account on 5/21/I have several At&t accounts, so I called on Friday 5/20/to verify if I had set up bank draft or if I needed to pay it manually myselfI was told by the customer service representative that it would be drafted from my accountI'm not sure if she looked at my other At&t account or if I was just misinformedWell my services were disconnected this morning and I called to pay the $and was told that I had to pay $to restore the servicesI have never broken a promise to pay, and the manager I spoke with did not help me resolve this matter at allI terminated my services, and will just go without cable at this pointThis is poor customer service on the rep who misinformed me, and the manager wh

Service Type Residential Servicebr/Account XXXXXXXXXXbr/Account XXXXXXXXXXbr/Reached XXX-XXX-XXXXExt br/Day Phone Impacted Phone XXX-XXX-XXXXbr/Accept Agreement 1br/br/Ive got checks where ive sent in my bill every month since Jan and last month of June I sent in my phone bill and Att sent me a check back for the amount I paid and now they say I owe them and I called them and I was going to pay it with my card and they said I still owe more money and ive sent in my bill for July already and they made the mistake and they dont wont to fix it but they want me to pay for their mistakethey then went back to Dec of and said I missed a payment and I have a check to say I didntthey then say it was because it was because I paid on an old acount and thats why they sent me the checki pay on the bill that they send me every month and they want to cut my phone offevery time I call them there is some other reason why they are charging me this and never the same thingth

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email stating that my equipment was outdated and needed to be upgraded on July 24, After several attempts to reach someone, I was told that the equipment was ordered and I would be notified when my equipment was in and my appointment would be scheduled On August28, 2018, I received an email confirming my order This was over a month later? On September 25, 2018, another month later, I received a text stating that I had an appointment scheduled for September 26, between and PM No one showed for the appointment on September 26, and I never received any notice of the appointment being changed or cancelled When I called on September 27, to inquire about the appointment, I was told it was cancelled I asked who cancelled the appointment, and they could not

AT&T temporarily changed my phone number to correct an issue with their serviceThe change has led to a non-working phone in which they ignore
I To deter an increased volume of unwanted calls, I activated Anonymous Call Block on my account, online, sometime early November
IIFrom December 31st through January 17th, I was out of town on personal matters I have an old SBC telephone that holds up to calls in the Caller ID menu When I returned on January 17th, the entire caller ID menu was full with calls from an unknown caller with a "blocked number" The caller ID read: "Call/Caller Blocked Number" or something along those linesMy AT&T Call Notes had -0- messages
IIII was never able to answer the phone when this person called, but from looking at my caller ID, I noticed that the calls were coming through at all times of the day and night during a 24-hour period
IVI contacted AT&T's Customer Service on January 20th to inquire HOW these calls were comin

I had service with AT&T for many years,do to us needing fiber optic service that they did not offer, we switched to a new company and cancelled our service with AT&TWe later received a bill showing they services were not cancelled as requestedI made many attempts to get this bill adjusted and to get resolution for their errorsEven with confirmation number , each month we receive a bill showing this is not resolvedThey are even threatening collections on this account

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This company has provided such crappy service over the last two yearsI've contacted them on multiple occasions informing them of my services going out every single day or night multiple timesThey have come out switched the modem and the problem persists, att has never adjusted my bill for the multiple service not interruptionsI have attempted to return receivers and ATT has told me I have to drive to a drop off locations to return the receivers they brought into my home even if a technicians comes into the home to troubleshoot or make repairsHow can ATT expect a customer to get to a locations to return boxes,if I didn't have transportation or the means to to get to a UPS location they will continue to charge me for the boxes I informed att I did not have a cell number I desired to provi

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrFor the last months Atampt has continually tried to scam me with overcharging They continued to charge termination fees even when the situation was resolved and generally practiced unethically I have never experienced such unethical business practices and feel that these types of practices do not belong in a civilized workplace

At&T is the worst service ever Iam currently I customer and Iam treated like dirt!!! THEY DONT CARE ABOUT THEIR CUSTOMERS AT ALLLLL!!! Won't be with this company anymore!!!!!

AT&T has said that I have missed two payments in the last several monthsThe first time in November was resolved immediately after the bank sent them a letter with proof of payment This time the bank faxed a copy of the endorsed and cashed check to AT&T but they will still not do anything until THEY find the missing paymentAnother thing that I found unsettling was when I called yesterday to try customer service before getting bank involved, they wanted my checking account #, to check my claim of payment themselves

Dealing with AT&T has been the most frustrating customer service experience that I have ever had We called on Friday to schedule an install at a home we just purchased with an existing AT&T junction box and were told we had to wait until Tuesday for install, and that they would email confirmation # When we did not hear from them my husband called and we were told they would not be coming out and after over an hour on the phone learned that the rep that we originally talked to screwed up our order and put our email address down as [email protected] Really?? They scheduled to come out today and no surprise, they did not show up My husband called AGAIN and was told they were not coming out, and after almost hours on the phone was informed "you are now in the system" and we will notify you in the near future when your install date will be This is highly unacceptable as I work from home and had to borrow WIFI from our neighbors that we just met! I am so extremely frustrated and after hours of our time on the phone have no resolution!

I was sold uverse internet service with the promise as having all of my at&t services combined on bill as a yr custThis is still not corrected! I am tired of getting collection calls on an acct that I dont have a bill or acct number forThe service has not been working properly since installation and I've had several technicians interrupting my timeI received several collection calls today so I called right away to explain my bill is not due to the 18th of August! The bills were never combined as requested and I even called the 2nd to the last week of July to complain and ask for it to be done once and for allI dont feel I should be paying for a service that is an entire speed grade lower than what I was sold! Not only was I lied to so you can gain a sale, you continue to ignore the request of combined billing I was reassured at the time of service enrollmentNow I'm being told nothing can be done because of the past due amount! I would like these fess for service to be

I have been terribly unable with my AT&T services from the moment I decided to go with themIt was weeks before they could get someone out for my initial installation and when they did come for the scheduled appointment they were unable to do the installationIt took several technicians to actually get me a service that is up and runningCurrently, my AT&T services BOTH TV and internet are down for what has been a weekThey have sent three different technicians and no one can resolve the problemThey are now telling me it won't be until Friday when they can get services up and running for meThat's another four daysI am had little to no compensation for my troubleI'm spending the next couple days looking for a new providerIt shouldn't take over two weeks to have issues resolvedHorrible customer serviceTerribly unsatisfied

Got charged for services and equipment that I was told would be free for two yearsAlso additional charges were added for unwanted protection plan
On 7-31-17, I talked to Asia with ATT customer service I was ready to cancel my service and go with Cox but I was offered some upgrades that lowered my costs and gave me updated equipment My sole goal was to reduce costs for my services I have phone, internet, and TV bundled I was promised an advanced receiver with DVR, a Genie mini receiver box for my 2nd TV, and a modem/router with upgraded speed, all for free The DVR receiver was to be free for months I wrote all of these offers down and on more than one occasion asked if all these things were free and was told yes I would never have agreed to add services that would increase my costs My intention was to lower my costs and based on what the customer service agent told me, that's what I was doing
When everything was installed, the installation tech told me I had

phone services keeps going out and I need a land line to receive calls for work try calling customer service and get a run around the company has stated for over two years they need to replace some of the lines but haven't done it yet just getting tired of paying for a service that does not keep the equipment up

I gave them a star because there are no Zero StarsAtt for being in the service business should call and deal with themIt is the worst experience on earthAll they do is transfer you from department to departmentWe have phones and spend about $1,000/month with them and a customer for the past yearsHere's the deal - I lost a phone and found it months laterNow Att Blacklisted the phone and will not release itI have the insurance plan Att offers (I believe Assurance) and they point the finger back to them as the problemAssurance said they do not care about the found phone or the replacement phoneWhat a circus - WARNING don't buy that Insurance Plan from Att - Its a scam!! Spend the money and buy Apple CareLesson learned as now I paid the $deductible and now have to go buy a new iPhoneGet this - now Att wants me to send the phone back - got to be kidding - I'll keep it for partsI've spent nearly days working through hours of "on Hold" and get disconnectedThis response will get the generic Att response - I just hope it helps others in the future

Based on the service that we have received for cell service it has been mortifyingNo one has taken the time to explain any detailsI have been blamed for negligence because I should have set there and read through the fine details but no one even offered to go over themI was not provided accurate details for plan info when switching and don't think any of the loyalty made a conscious effort to even keep me on board

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have spoken to people todayI have been lied to twice20+ people have come to my house in months and my internet still is not working
Product_Or_Service: Att fiber
Account_Number: XXXXXXXXX