AT&T

Service Type: Residential ServiceAccount: XXX XXX XXXX XXX XAccount: XXX XXX XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I moved at the beginning of October, ATT was unable to find my existing account and was therefore unable to transfer or cancel itI finally decided to set up new service insteadWith some effort on the wiring outside my unit the tech was able to get the service installed; however, after he left we were unable to get internet access on any of the computersAfter several extremely frustrating phone calls to AT&T (where nobody was able to help me or give me any answers), the internet service started workingSince then, service has been intermittent and extremely slowWe are paying for 6Mbps and typically receiving -In the evening this drops to .8Mbps downloadYesterday I received a bill from ATT which included services which I specifically stated I didn't want for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have contacted AT&T times regarding an additional $plus each $late fee for non payment on items that were returned I was told by AT&T that the items were in their possession and that I did not need to pay these funds yet my bill has not been credited accordingly The customer service people have refused to place me in touch with supervisors that can handle this situation and therefore I am left no other option than to contact an outside professional that can assist me in obtaining justice as a consumer I have each emails from AT&T regarding this yet no action has been taken on AT&T's part to remove the charges I am seeking action from the Revdex.com to assist me in resolving this matter
Product_Or_Service: U-Verse Account
Account_Number: XXXXXXXXX

Try to make money

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was charged for failure to return the internet equipment I was not able to return the equipment because it was permanently connected to the wall in my apartment I explained this to ATT and they told me on 9/they would send a tech on 9/and have it taken care of within days Once this was completed, they would refund my moneyI then called back on 9/to check status on the return and they said the ticket is still open I called back again on 10/and was told the same thing It would appear ATT is stringing me along and hoping I go away, but I will not My complaint is to request ATT do what they said they would do and refund the money promptly

Bill continues to increase Despite a yr contract guaranteeing service price! Services continue go from BAD to HORRIBLE
The worst thing I EVER did was to switch my service from Verizon & TW to AT&TThe price continued to increase for less than substandard serviceOn 03/27/15, I finally called to discontinue my servicesI spoke to a supervisor named *** (ID# *** who told me he would lock in the prices on my UVerse & mobile accounts at $plus tax for a one year periodSince then, I've had to call almost every other month due to price increases OR UVerse service, internet or phone line that's not working properlyOn 10/21/2016, I started getting a no signal message on my TV every few hoursI had to reboot the system which would resolve the problem for a few hours and then the connection would be lost again On 10/24/16, the signal would not reconnect no matter what I did! I called AT&T's so called customer service and after hr and minutes of speaking to

I was charged four fees that should be refundedI specifically requested the bill be sent to my address which is was not I was not sure when my bill was due and my service was turned off I called, payed the amount due and asked for the bill be sent to my address, they told me it was sent to my billing address not my service address and they would change that I didn't get any bill in the mail and the next month my service goes off again, same issue, I paid the bill the same day I called and asked why I never received a bill, which I requested twice and was told that everyone is enrolled in EbillingI informed them that not only did I request to have the bill physically sent when I signed up but after I didn't receive it I made sure they would sent it to my service address I was told after the fact that every time my service was turned off I was charged around $in fees
I understand that AT&T is a huge company and $doesn't matter to them, but it effects me and my family My hope is that they would at least credit my account for the fees that I should not have incurred if they would have done what I requested

I was sold uverse internet service with the promise as having all of my at&t services combined on bill as a yr custThis is still not corrected! I am tired of getting collection calls on an acct that I dont have a bill or acct number forThe service has not been working properly since installation and I've had several technicians interrupting my timeI received several collection calls today so I called right away to explain my bill is not due to the 18th of August! The bills were never combined as requested and I even called the 2nd to the last week of July to complain and ask for it to be done once and for allI dont feel I should be paying for a service that is an entire speed grade lower than what I was sold! Not only was I lied to so you can gain a sale, you continue to ignore the request of combined billing I was reassured at the time of service enrollmentNow I'm being told nothing can be done because of the past due amount! I would like these fess for service to be

Service Type: Residential ServiceAccount: No accoundAccount: No accoundReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I am in the process of moving and contacted ATT to establish new internet serviceI saw on their website that they offered ATT fiber with downloads of 1000mbs at my new addressI proceeded to call their sales department and spoke to *** who told me that this was availableShe then proceeded to ask for my private information such as DOB and SSNShe then told me that their department was not able to pull my credit report and that I would have to call the Customer Service Department the following daySo the following day I find that my Credit Report has been pulled twice by ATT so I went ahead and called the sales department againThey transferred me to the customer service department who told me that the service I was initially interested in isn't available and that I only have the opti

Two phone reps scheduled the wrong appointment window, the 2nd one cancelled the appt resulting in a week delay of installation
On 9/19/I called in to place an order for internet serviceI requested a specific date for installationThe rep advised since I was requesting a Saturday she said she needed to override the appointment but that it was no problem I requested this date and time since Directv was coming out to upgrade my equipment On 9/I received an email stating my appointment was for Friday 10/I called on 9/and the rep advised once again that they needed to override for the Saturday appointment but that is was no problem On 10/I realized at 5pm that I had not received a confirmation phone callI called in and the rep, jamil?, who was awesome in fixing this issue advised that the last rep not only CANCELLED my order but that the original order was never fully completed They have now advised the first Installation date is Nov 3rd, nearly weeks lat

First, my interaction with *** was horribleHis customer service etiquette suckedHe had me on the phone for minutes, and was basically quiet during his callHe then proceeds to tell me I had a balance and could not transfer my serviceMind you this balance was created by my momAT&T did not notify meThey applied to my credit reportAnd the bill was satisfiedHe still wouldn't help meI ask for a managerHe place me on hold for another 12-minutesHe picks up, tells me he need to transfer because I'm in the wrong deptHe wouldn't give me his supervisor name and would not assist meI end up calling backReceived this nice lady..however, AT&T tried to collect the write off amount on my settlement thru *** (credit bureau)So I pay my bill which was a settlement THRU the credit bureau, and AT&T tries to collect the write off, although, I have a letter from ERC that show my account is satisfiedNow how crooked is thatThey should not be allowed to do thatAT&T know

I asked specific questions and was mislead regarding cost AND services I asked them to review the call as the initial information I received was different from what I was billed The issue is still not resolved Wish I could easily cancel b

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn December XX XXXX I elected to subscribe to AT&T plan in lieu of Time Warner due to a promotional offer on their websiteThe installation appointment was scheduled for Monday December at amUpon arrival the technician noted that a duplicate order was scheduled and he had no other recourse than to cancel my order and request that I contact customer service to rescheduleWhen I contacted the ordering department I was informed that the service package that I ordered was not available via phoneThe agent said she could offer another plan for the same amount; however the package offered did not include the same featuresI immediately objected and informed her that her offering was not an optionAfter speaking to two additional people I was assured that my package plan would not be altered and that the appoin

My brother passed away I have been trying to get AT&T to cancel internet service since February To date the internet is still being billed on the account and per ***, the internet is current being used This is a lie as I stated my brother passed away and I did not have access to this internet accountI asked for phone service only to keep the security systemIn March they gave me a credit for phone service but have still refused to credit the account for Internet
They are charging me last fees, internet restore fee, etc Currently I have paid over $for what should be $a month for phone service I have spoke with and documented all conversations with ***, ***, *** and *** to no avail I have asked to speak with a manager and have this situation resolve, again to no avail I have tried to speak with someone at corporate headquarters to no avail I have yet to receive a summary on the account I would appreciated some help to

I am extremely dissatisfied with AT&T lack of humanity The first week of March 2017, my condo complex caught fire and every tenant of the complex lost EVERYTHING, even a life was lost in the tragic fireNone of us were allowed back into the property to retrieve anything I am now being billed by AT&T for the unreturned equipment and have been told that even if the equipment was retrievable I would be responsible for the damages Their only suggestion is to make a claim to my insurance company I have minimal coverage when it comes to replacing everything, when I say everything I mean anywhere from a toothbrush to a couch and bed I am blessed that I was able to get my pets out, because some did not When I contacted Spectrum they wrote it off, at least they know how to treat their customers when the unimaginable tragedy strikes

AT&T Internet purchased this service last year I have had technicians and line techs out to my house to fix or resolve issues 5-26-I woke to no internet service once again when I called AT&T I was told it was my brand new box that AT&T sent me and that I needed to purchase this extender/booster I was on an app that was provided by a tech it told me that my box was fine and that it was AT&T server that could not be found I have never received a credit for the months of no internet I have had to take time off work for their techs and I am still no closer to having service I have months left on my contract with them and I just want to have internet service when I pay for it
This service is a sham when they try to up sell boosters to the wifi box that they provide for a sqft area
Product_Or_Service: Internet service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email stating that my equipment was outdated and needed to be upgraded on July 24, After several attempts to reach someone, I was told that the equipment was ordered and I would be notified when my equipment was in and my appointment would be scheduled On August28, 2018, I received an email confirming my order This was over a month later? On September 25, 2018, another month later, I received a text stating that I had an appointment scheduled for September 26, between and PM No one showed for the appointment on September 26, and I never received any notice of the appointment being changed or cancelled When I called on September 27, to inquire about the appointment, I was told it was cancelled I asked who cancelled the appointment, and they could not

Acct.closed 10/10/Being billed $with no explanationToday contacted by law firm stating billing for acct that was closed on 12/28/
I have NO idea why Im being billed I was emailed from the "Office of the President" with misinformationI was offered a number to contact their office, however, No one will reply to my call or my emailsMy account was forwarded to a lawyer's office saying the bill for the account that was closed 12/28/
08/Service placed on Hold when I sold my house to be transferred 10/at a new residence
10/InstallLearned reconnect impossible due to apartment locationTOLD contract terminated
10/Called to confirm cancellation- Agent unaware advised that I would receive boxes to return equipment All drafts would be credited
10/Called to confirm cancellation- Agent unaware and advised that I would receive boxes for the equipment Given reference ***
11/Billed I spent hours on the phone and insi

My complaint is more of a long, drawn-out, overall treatment of my service by AT&T, their phone service, unclear monthly charges, and terrible communication with their in-home installation services This company is responsible for the worst experience I've ever had with any business in my entire life First, their customer servicewhich for this company I can only assume is meant to be an ironic phrase I've never seen a company, through every step of a problem, get every single step wrong Most recently, I wanted my service moved to my new address, and my girlfriend's service cancelled completely
After spending two hours on the phone on two separate days in a row, we were able to cancel my girlfriend's service, and scheduled a service transfer for two days later from 1-3pm Easy right? So, I take off work so that I won't miss the service time window, I wait two hours for someone to show up (Mind you, this was all explained to us as what we needed to do over the FOUR HOURS

AT&T had excellent cell service and receptionThey're representatives are friendly and are quick to offer assistance, however there is no communication within the areas of the company
After trying to transfer a number to my account and order a phone, I found that I was given an additional line, and signed up to receive phones (a buy one get one offer I was not informed about), and charged taxes on bothBefore those phones arrived, another phone arrived at my residenceGetting no where over the phone, I took all the phones to a store in order to figure out what had happened and remedy the situation
The representative at the store called customer service with me on speaker in order to straighten it outHe got no where and called over his managerShe informed me this would take about hours to fix, and couldn't understand how this happened(Neither could I)When I left the store, I was informed that everything was straightened out, and to send back the extra phone (as I agreed to take the free phone since mine was paid off and ready for an upgrade)
The disputed phone was mailed back through USPS in the return box using the label provided
Now two months later I have spent 16+ hours distorting the charges, and am now being charged for a phone I was told was free in addition to the disputed oneMy service has been shut off multiple times, I was not informed when my initial case was denied, and I was even blamed for not taking a picture of-- or writing down the number of-- the label provided top mail the phone back
When finally I attempted to track the package over USPS, they were unable to provide me with information on where the phone would have been sent back to (vital information to track a package)
AT&T provides commission and cookies for aging lives, selling phones, and having people sign up for promotionsThis reeks of them covering up attempts to get such bonuses, and a refusal to work with their consumers
Each time I speak with them I am asked the same questions-- all leading to me making a mistake-- even after they are provided with case numbers and asked to please read the notes on the case
Transcripts of their Chat app are sent, but with no time stamp other than the beginning of the conversation, so I am not able to show the hours logged in attempt to fix this problem

I called in June to add more data to my cell phone plan with AT&T WirelessThe gentleman told me I could get unlimited data on my mobile phones if I signed up for Direct TV and internetHe communicated that my bill with mobile, Direct TV, and internet would be around $and my bills would be combinedIf AT&T will go back and listen to the recording in June when I signed up, they will clearly be able to hear the agent tell me my combined bill will be around $for mobile, Direct TV, and internet
Up until this date, I am still receiving two separate bills, one for $for Direct TV and internet and a second bill for cell service of around $
I called in early December asked how much it would be to cancel my Direct TV and internet service and the AT&T representative ask why...I let her know the story above above and she said, I have heard this a lot lately...please listen to the recording of our conversation
This is a classic case of bait and switch on AT&T part