AT&T

I ordered to move my internet moved to my new house but *** erroneously did this too early and I lost my pricing that was locking in for life
I have the "internet 300" planThis is $and with a $off credit that was locked in for lifeMy bill is always $a monthIn December 2017, I called in to inquire about moving my services to my new home which was scheduled to close on March The CSR confirmed that the "internet 300" plan was available at my new location and said that his system wouldn't let him schedule that far outAlthough I would have been happy to call back closer to the move day, he assured me that he could tentatively schedule a sooner date on the calendar and make a note in the system to reschedule it to March once that date becomes availableI assume that he followed through with his plan on February 19/because I got a confirmation email with the correct scheduled date of March About a month ago, my internet stopped workingI called in to fin

My att internet has been out since am yesterday morningI am in Natchez,MSI suspect because my internet is out, my Dish satellite for my TV is not working eitherThey both went out at the same timeI really don't think that's a coincidenceI have a DVR for the satellite receiver and I've read that DVR depends 100% on an internet connectionWell, now I've got a Dish tech coming tomorrow with a new receiverI'm going to be pissed if it doesn't work if I still don't have the internetI am not a happy camper and ATT is absolutely useless in either alerting their customers of an upcoming outage or posting a message on their website about outage problemsSo I've had to resort to using my ATT cell phone as a WiFi hotspot to at least access my Web-based entertainment, like Netflix, Amazon Prime, etcBut, now my data usage is through the roof, so they will charge me more for the data usageThus, they're still getting paid because of a problem with their serviceDoes that sound fair? I don't think so
All in all, I am very dissatisfied with AT&TMy internet service has been spotty for awhile, but this ridiculous and they never have ab explanation on why it's out or for how longI use the internet a lot with my work and this is totally unacceptable, but I really don't think they careDisgusting for a business to operate in this way!!!

ATT cheating customers by not carrying all PBS channels
I have had ATT for TV service for over yearsRecently when I went looking for a program on the PBS channel that is carried as KLRU I could not find itMind you this is a FREE Educational channel that ATT MUST CARRY according to FCC rulesBut they do not carry the full programming like KLRU Q, V, Create, etcThey are doing this to save moneyInstead they carry a whole bunch of garbage and advertising channels that sell stuff to make moneyThey must be forced to carry these channels or FINED big time

Acct.closed 10/10/Being billed $with no explanationToday contacted by law firm stating billing for acct that was closed on 12/28/
I have NO idea why Im being billed I was emailed from the "Office of the President" with misinformationI was offered a number to contact their office, however, No one will reply to my call or my emailsMy account was forwarded to a lawyer's office saying the bill for the account that was closed 12/28/
08/Service placed on Hold when I sold my house to be transferred 10/at a new residence
10/InstallLearned reconnect impossible due to apartment locationTOLD contract terminated
10/Called to confirm cancellation- Agent unaware advised that I would receive boxes to return equipment All drafts would be credited
10/Called to confirm cancellation- Agent unaware and advised that I would receive boxes for the equipment Given reference ***
11/Billed I spent hours on the phone and insi

On August 2017, AT&T personnel damage the one side of my brand new houseI just moved at the end of July
AT&T personnel came to my house on August to put the wires under groundI noticed when I was installing my water hose the wall of my house was damage It was obvious to me base on the location of the damage and where they did the digging on the ground that the machine they use cracked the wall of my houseIt takes something very strong to make that type of damaged to outside wall I took pictures of the damage and the line on the ground where they did the digging Please note that AT&T personnel never knocked on my door to let me know they would be working on the yard of my house I want AT&T to pay for the damages, I hope AT&T do the right thing and pay for the damages without going to the courts I will happy to send them the pictures I took and they are welcome to come see the damages at my house

I asked specific questions and was mislead regarding cost AND services I asked them to review the call as the initial information I received was different from what I was billed The issue is still not resolved Wish I could easily cancel b

AT&T had excellent cell service and receptionThey're representatives are friendly and are quick to offer assistance, however there is no communication within the areas of the company
After trying to transfer a number to my account and order a phone, I found that I was given an additional line, and signed up to receive phones (a buy one get one offer I was not informed about), and charged taxes on bothBefore those phones arrived, another phone arrived at my residenceGetting no where over the phone, I took all the phones to a store in order to figure out what had happened and remedy the situation
The representative at the store called customer service with me on speaker in order to straighten it outHe got no where and called over his managerShe informed me this would take about hours to fix, and couldn't understand how this happened(Neither could I)When I left the store, I was informed that everything was straightened out, and to send back the extra phone (as I agreed to take the free phone since mine was paid off and ready for an upgrade)
The disputed phone was mailed back through USPS in the return box using the label provided
Now two months later I have spent 16+ hours distorting the charges, and am now being charged for a phone I was told was free in addition to the disputed oneMy service has been shut off multiple times, I was not informed when my initial case was denied, and I was even blamed for not taking a picture of-- or writing down the number of-- the label provided top mail the phone back
When finally I attempted to track the package over USPS, they were unable to provide me with information on where the phone would have been sent back to (vital information to track a package)
AT&T provides commission and cookies for aging lives, selling phones, and having people sign up for promotionsThis reeks of them covering up attempts to get such bonuses, and a refusal to work with their consumers
Each time I speak with them I am asked the same questions-- all leading to me making a mistake-- even after they are provided with case numbers and asked to please read the notes on the case
Transcripts of their Chat app are sent, but with no time stamp other than the beginning of the conversation, so I am not able to show the hours logged in attempt to fix this problem

I signed up for ATT internet connections for my businessThe agents told me that were would be a $install charge per connection and that I would receive a $visa gift card after daysI called the number asking about the status of my gift cards the agent stated that I won't be getting and gift cards and that there was no promotion to give $gift cardsI also never received any bills in the mail for of my accountsI had to manually create an online account and pay the billsAtt charged me a service fee on accounts of $per accountI called the number explaining the situation about how I didn't recieve a bill in the mailThey created a ticket and said I would get a refundIts been over weeks and I still haven't received a refundI also setup auto pay on all of my accountsI logged in today and of the accounts showed past dueThe autopay didn't process correctlyThis is ridiculous
Product_Or_Service: ATT Uverse Internet Service

I have been an At&t customer since I recently moved and ordered Direct TV weeks before my move / installation date I confirmed the install a few days prior to the day, and was told it was on the scheduleThe installer no showed my appointment, no one called at any point throughout the day I talked to several csr's that day who all told me something different I was promised that a supervisor would call me back, multiple times, and no one did I was told someone would still be coming the same day, and finally around 8:00pm I was told that there was some sort of equipment error(lie) The same person told me that the tech would be back for sure the next day between 8:- 12: I cancelled an appointment to be there - no show again, followed by the same run around with empty promises They rescheduled me days later I confirmed again the day before the 3rd attempt, and was told that they saw the techs name on the order, and that it would happen for sure this time Next day, no showed again I was also told again at noon, that the tech was delayed and that he would be there that day, so I took the entire day off from work No show again I am now scheduled again in another days This is totally unacceptable I have paid At&t thousands of dollars over the years, and this is how I am treated? I have zero confidence that the person will show up next week The only reason I am choosing to stick with direct tv is for the Sunday ticket football package, otherwise I would be gone immediately So now I am stuck with no TV My football team is out of market, so I cant watch them at all and I have to take work off again next week to wait for another no show At&t should be ashamed of themselves I have NEVER been treated so poorly by a company and will more than likely be shopping for a new phone provider as well I would give them stars if I could

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was charged for failure to return the internet equipment I was not able to return the equipment because it was permanently connected to the wall in my apartment I explained this to ATT and they told me on 9/they would send a tech on 9/and have it taken care of within days Once this was completed, they would refund my moneyI then called back on 9/to check status on the return and they said the ticket is still open I called back again on 10/and was told the same thing It would appear ATT is stringing me along and hoping I go away, but I will not My complaint is to request ATT do what they said they would do and refund the money promptly

December 19th
To Whom It May Concern:
In September I visited the AT&T office located on mile road in Chesterfield TWP MIThe office manager Rita E*** and owner Shar K*** gave me information about services the company providesI was interesting in changing my Verizon account to AT&TRita told me she would pay off the balance of my Verizon bill, which was $Also informed me my new monthly phone bill would be $She said to have my daughter go in and switch out their phones and she would also provide us with free android tablesI told Rita to send all the billing statements to *** View Drive North and I was the only one to authorize any changes made to the accountOn October 18th I received a phone call from the corporate office saying here was a problem with this account and they put out a fraud alertThe following day I went back I went back into the office (for the sixth time) and Rita assured me the problem had been fixedCome to find out later that my daughter had been in there that Friday and a male employee who impersonated me Rita allowed this man to fraudulently give AT&T wrong informationIt took six weeks for her to fix the unethical practices and she completely scammed me, there is no telling how much money and family lost that had happened because of her scandal
This started the manipulation and decrepit of what was to come the next six weeksVerizon is now sending me notices that they are taking action on my credit rating that was a perfect plus scoreI did receive a check from AT&T for $on September 30th, which I gave to VerizonMy new balance was $minus the leaving the account balance at $It has been seven weeks and Rita tells me it can take up to three months for AT&T to pay off VerizonOn December second AT&T call my daughter; she was deeply upset and crying because she had to pay the phone bill off on her own personal charge cardThe bills were sent to the wrong address, this is the address the male employee at Rita office gave to the corporate which was caused by Fraud altersI finally got the bill on December seventh stating I owe AT&Tj $and charging me for phone lines and the four of the tables and three more lines must be registered to Shar K*** (the owner)Now nobody in the store wants to talk because there are all aware of the fraudulent, deceitful, and manipulation conversations are recorded with AT&TThe owner and manage should never give another employee permission to authorization to speak to any corporate officers to answer questions and impersonate me
I personally think that Rita or Shar wanted their commissions and misleading had taken place because of all the issues due to the stores and the employees at itPlease investigate further into why these problems keep arising, it caused my family a lot of distressI would very much appreciate it if there was an investigation on how this specific AT&T store employees were trained and how I could feel safe choosing this company for networking purposesThis is not what I signed up for and am very angry that Rita conned me into her scam and allowed another male to make changes on my accountThis is wrong on multiple different levels and I want the problem corrected immediately, I am very overwhelmed with these issues and cannot afford to have this type of stress in my life
*** S***
(***)***-***
***@juno.com
*** view drive north
New Baltimore, MI

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0With the exception of one time in 2016, every other time I have experienced multiple transfers of my call when inquiry about services, billings or technical issues Each time, the new representative asks the same ID questions instead of the last customer service rep providing this "warm hand over" before adding the customer into the callMy typical call time with any of their services is minutes, at minimum, the majority of this call is spent trying to get to the right person The IVR service is no better than talking to their International customer service reps, no thinking out of the box, just repeating a script Then when you think you are transferred to the correct service personnel, ***! - you're not and they must transfer you again Today, I called to simply confirm an appointment m

On October 01, I scheduled uverse TV and internet installationI received confirmation that the service would be installed on October 06, between 2-4pmI was relocating my family from another state due to a job transferIn order to ensure that we were at our new home on time, I arranged for us to pick up our moving truck early- which was an additional fee and we had to get a hotel in order to make it on timeWe arranged for our movers to assist us for additional time, as well-being which was an additional feeWe waited all day and never received our installation serviceWe never received a call stating no one was coming eitherThis was very inconsiderate and my family and I spent hundreds of dollars attempting to make it to Mississippi in time for the installationAs of today, this matter still has not been resolved
Product_Or_Service: Uverse TV and internet
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have contacted AT&T times regarding an additional $plus each $late fee for non payment on items that were returned I was told by AT&T that the items were in their possession and that I did not need to pay these funds yet my bill has not been credited accordingly The customer service people have refused to place me in touch with supervisors that can handle this situation and therefore I am left no other option than to contact an outside professional that can assist me in obtaining justice as a consumer I have each emails from AT&T regarding this yet no action has been taken on AT&T's part to remove the charges I am seeking action from the Revdex.com to assist me in resolving this matter
Product_Or_Service: U-Verse Account
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I first obtained service from AT&T in December I get internet only at a one year contract price of $per month On July I moved addresses and was informed by AT&T that the move would not affect my one year contract price AT&T then arbitrarily and without my permission bumped me up to a more expensive plan with faster internet that I do not want and did not authorize They are now attempting to charge me over $per month and refuse to move me back to the contract price of $per month for mbps AT&T also informed me incorrectly that they sent me an email notifying me that they were making this change but I have checked and never received the email AT&T then claimed on the phone to have reforwarded the email to me and yet I still have never received it to my email or my junk

I have U-Verse and regular phone service with AT&T, the phone doesn't seem to have issuesThe internet is constantly having issues of not working or cutting in and out of workingI have called several times for service to fix the issueEach time they come out they put some time into the "repair", then tell me that their system says it tests fineThey leave and it starts cutting out again constantlyOut of the several service repair appointments, three times I set aside half a day to sit and wait for the 8-window of timeNobody shows or calls for the repair appointmentWhen I asked why nobody showed or called, they said that the technician needed a ladder and didn't have oneI asked customer service for a credit to show good faith since I had wasted my time and my internet has not been functional half the time for several months straightThe person gave me a $creditI spoke with his supervisor, she could only give me $creditAt $dollars a month, more than six mont

Two phone reps scheduled the wrong appointment window, the 2nd one cancelled the appt resulting in a week delay of installation
On 9/19/I called in to place an order for internet serviceI requested a specific date for installationThe rep advised since I was requesting a Saturday she said she needed to override the appointment but that it was no problem I requested this date and time since Directv was coming out to upgrade my equipment On 9/I received an email stating my appointment was for Friday 10/I called on 9/and the rep advised once again that they needed to override for the Saturday appointment but that is was no problem On 10/I realized at 5pm that I had not received a confirmation phone callI called in and the rep, jamil?, who was awesome in fixing this issue advised that the last rep not only CANCELLED my order but that the original order was never fully completed They have now advised the first Installation date is Nov 3rd, nearly weeks lat

AT&T Internet purchased this service last year I have had technicians and line techs out to my house to fix or resolve issues 5-26-I woke to no internet service once again when I called AT&T I was told it was my brand new box that AT&T sent me and that I needed to purchase this extender/booster I was on an app that was provided by a tech it told me that my box was fine and that it was AT&T server that could not be found I have never received a credit for the months of no internet I have had to take time off work for their techs and I am still no closer to having service I have months left on my contract with them and I just want to have internet service when I pay for it
This service is a sham when they try to up sell boosters to the wifi box that they provide for a sqft area
Product_Or_Service: Internet service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called to cancel service on Dec 10,
A representative named *** helped me at 5:PM
He confirmed the account was canceled and gave me a cancelation number:
Cancelation # XXXX XXXXX
On Dec 11, I returned their router following their directions using UPS
The UPS Shipment ID is ***
It is now Feb 3, *** is still billing me for service via Auto Pay though my bank account
I am years old and have recently diagnosed with cancer and can no longer afford this expensive service
I have been calling but every time I get put on hold and when I finally get to a person they won't help me They put me on hold again and keep transferring me to someone else who won't help me either
When I do get to the right department they hand up on me after I explain my situa

Service Type: Residential ServiceAccount: *** Account: *** Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I have been with ATT Uverse for about 3-years now Every year when its time to renew my contract I have to speak with the worst customer service repsMy bill has been extremely high then the last 2-monthsI have gone online to make adjustments to my bill so it will be cheaper duet to ATT outrageous pricesThis month I get a bill and it has gone up 50-dollarsI called in to figure out what was going on to only be told Im no longer under contract thats why my bill went up When did I cancel the contract? Why have a I not being charged a cancellation fee if im not under contractThe customer service reps give you mis leading info and they cannot even explain what is going onI am literally on the verge with switching companies and ATT can charge the bill off and shove it If