AT&T

I had wanted to bundle my servicewas quoted a price and when they got to my house the price was 50, 60, dollars morein the meantime I stayed home from work over times for this and was promised it wouldn't happen again but didnext times I just wanted to upgrade my internet and was promised there would be no issueswell no phone calls and no showsno one cares and no one has answers and says they shouldn't have booked me on Saturdayswell it also happened on Fridays tooam sick of this and they said we can reschedule but can't promise someone will showI am self employed and lost thousands of dollars over thissupervisers just pass me on to another person and on to anotherno one caresthis is not right!
Product_Or_Service: att upgrade internet
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
*** came to my property on or about May and damaged the center part of my drivewayThere is detached rubble and stone in the center of my driveway (at the end of my driveway)The *** workmen had their drilling tools in my driveway, and I had to remove them myself so that I could park my car in the drivewayAlso, the *** workmen dug up a patch of grass on my lawn and the grass has failed to grow back
Lisa with *** (Employee L6633A) stated on June 19, that the a Risk Management Team would come out to fix the Drive way and my lawn
I called to set up new Fiber Optic Internet Service with *** and *** (Employee AB556Y) stated that there was a $a month plan that I could sign up forI asked *** if there was any way that my monthly *** could exceed $a month, and he

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0With the exception of one time in 2016, every other time I have experienced multiple transfers of my call when inquiry about services, billings or technical issues Each time, the new representative asks the same ID questions instead of the last customer service rep providing this "warm hand over" before adding the customer into the callMy typical call time with any of their services is minutes, at minimum, the majority of this call is spent trying to get to the right person The IVR service is no better than talking to their International customer service reps, no thinking out of the box, just repeating a script Then when you think you are transferred to the correct service personnel, ***! - you're not and they must transfer you again Today, I called to simply confirm an appointment m

On August 2017, AT&T personnel damage the one side of my brand new houseI just moved at the end of July
AT&T personnel came to my house on August to put the wires under groundI noticed when I was installing my water hose the wall of my house was damage It was obvious to me base on the location of the damage and where they did the digging on the ground that the machine they use cracked the wall of my houseIt takes something very strong to make that type of damaged to outside wall I took pictures of the damage and the line on the ground where they did the digging Please note that AT&T personnel never knocked on my door to let me know they would be working on the yard of my house I want AT&T to pay for the damages, I hope AT&T do the right thing and pay for the damages without going to the courts I will happy to send them the pictures I took and they are welcome to come see the damages at my house

On August 22,my account was initiated with Account#XXXXXXXXXWhen I set my plan up I specifically stated that the main channels I wanted and watched were *** and ***Those specific channels currently state " I do not subscribe to those channels" I contacted AT&T Customer Service on August 22, and informed the male agent that if he could not provide those channels as promised to cancel my accountThe agent stated he would document my account since that what is what I was promised and have billing retentions contact me back within hoursSince, I never received a call back from the billing retention department I contacted them on August 19, I spoke to a female representative and she Informed me that it was a satellite package that I was quoted and there is nothing that she can do for meShe stated that she would cancel my account and that I would have to disconnect my equipment and take it to ***So let me get this right, I was misinformed and wasted my

AT&T has said that I have missed two payments in the last several monthsThe first time in November was resolved immediately after the bank sent them a letter with proof of payment This time the bank faxed a copy of the endorsed and cashed check to AT&T but they will still not do anything until THEY find the missing paymentAnother thing that I found unsettling was when I called yesterday to try customer service before getting bank involved, they wanted my checking account #, to check my claim of payment themselves

Service Type: Residential ServiceAccount: *** Account: *** Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I have been with ATT Uverse for about 3-years now Every year when its time to renew my contract I have to speak with the worst customer service repsMy bill has been extremely high then the last 2-monthsI have gone online to make adjustments to my bill so it will be cheaper duet to ATT outrageous pricesThis month I get a bill and it has gone up 50-dollarsI called in to figure out what was going on to only be told Im no longer under contract thats why my bill went up When did I cancel the contract? Why have a I not being charged a cancellation fee if im not under contractThe customer service reps give you mis leading info and they cannot even explain what is going onI am literally on the verge with switching companies and ATT can charge the bill off and shove it If

Normally, I would say that AT&T was on the up and upSeeing that my mother had them for years before she switch phone servicesI recently moved from one apartment to another one that was literally less than a mile awayThe internet was in my name and the cable was in my roommate'sUpon moving we took the necessary steps to move our services to our new placeMy roommate got a initial date to setup services for cable on Friday, July 13thThe technician never showed on the 13th and after two days of being on the phone with AT&T and DirecTv and they moved the installation date to July 22, and later July 17, whereas the technician discovered that the services could not be provided due to the areaI was told that on the 17th of July they would install the internetInternet got setup on the date and time it was suppose as for the cable service not so luckyMy roommate told by at&t and direct tv agents that we could not have two accounts setup in different names, but asked her if she wanted to get the internet along with her servicesBefore this was stated to her I had asked years before the merge if we could get the accounts put together so there would be no confusionTherefore, we keep the accounts separateWith Direct TV saying that the signal was not strong enough for service and it would take an act of God to get serviceWe decided to go with U-verse for serviceI called on the 13th of July got everything setup and they set me an appointment for July 24th between a.mto a.mWhen this date was set I also told that I would be expedited to an earlier date (Never happened)The day of my appointment I received a text from AT&T stating that my tech would not arrival at the expected timeThinking it might be a glitch in the system I call my home and spoke to the person I had waiting on the tech while I was at workShe stated to me that the tech had not shown or calledI then called AT&T and spoke to James who informed me that he spoke to the dispatching and the tech was to minutes away from my home and would give me a callI waited for over an hour for a phone call from techI received no call or textI call the individual back at my home and she again stated no sign of the techI then called again to AT&T and got James back and he quickly transferred me to technical supportThat's where I talk to another agent that claim to call an talk to the dispatchingHe stated to me that a tech was never assigned to me and I had to reschedule and the earliest that they had was Friday July 27thI told him that I wanted someone there today to install my serviceHe claimed that was the earliest and no others were available I asked to speak to a supervisor because what he was feeding was not acceptableKenny the supervisor claimed that he would look into it and see what could doHe proceeded to get my number and to give me call when he resolved the issueI explained to him that I was allowing him to minutes to call me backI ended up waiting another hour waiting on him to call me backI had to go through AT&T chat to get him to contact me backWhen finally called me back the only thing he could tell me was to reschedule and he understood how upset I wasI clearly explain to him that I first month of service needs to be free and I was not taking no for an answersKenny stated that he could not change the bill and that he would put notes in the system so that I can get compensated for their screw up and transferred me to billingThis is when I spoke to Shane and explained to him what was going onHe said all could do is put a request in for compensation since I have not received service yetThe customer service I received today was not acceptable and no should be treated like thatTo even put in a complaint I had to use Revdex.com site because AT&T does not have a place on their site for complaintsIf nothing is done to resolve my issue I will be finding services with another company that knows the difference between quality and quantity

My experience with AT&T has been the worst I have ever had with a phone service companyWe utilize all of their services (U-verse, internet, mobile phones, and iPad usage)There is a complete lack of customer careI have had ongoing issues since October 2016, and have yet to have anything resolved, yet I have been bounced around between multiple different "customer service associates" who tell me I am S.O.L, instead of working to assist me with resolving our issues with AT&TI will continue to not recommend to my family, friends, and blog readers as this has been a terrible experience for my family and I

Dealing with AT&T has been the most frustrating customer service experience that I have ever had We called on Friday to schedule an install at a home we just purchased with an existing AT&T junction box and were told we had to wait until Tuesday for install, and that they would email confirmation # When we did not hear from them my husband called and we were told they would not be coming out and after over an hour on the phone learned that the rep that we originally talked to screwed up our order and put our email address down as [email protected] Really?? They scheduled to come out today and no surprise, they did not show up My husband called AGAIN and was told they were not coming out, and after almost hours on the phone was informed "you are now in the system" and we will notify you in the near future when your install date will be This is highly unacceptable as I work from home and had to borrow WIFI from our neighbors that we just met! I am so extremely frustrated and after hours of our time on the phone have no resolution!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This company has provided such crappy service over the last two yearsI've contacted them on multiple occasions informing them of my services going out every single day or night multiple timesThey have come out switched the modem and the problem persists, att has never adjusted my bill for the multiple service not interruptionsI have attempted to return receivers and ATT has told me I have to drive to a drop off locations to return the receivers they brought into my home even if a technicians comes into the home to troubleshoot or make repairsHow can ATT expect a customer to get to a locations to return boxes,if I didn't have transportation or the means to to get to a UPS location they will continue to charge me for the boxes I informed att I did not have a cell number I desired to provi

Service Type Residential ServicebrAccount unknownbrAccount unknownbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI was going to move from *** w *** park ** to *** *** *** *** ** *** *** XXXXX so I called ATampT on friday to transfer the service so they told me they will send a technician on saturday to *** * *** *** *** ** for the move..between 1-3pm...nobody called nobody showed up...so I decided to called them to see what happened...and the customer service told me...yes your oder was completed and the equipment was deliver...and I told him..what what equipment I have my equipment already from *** which is atampt router...a technician was supposed to come between 1-and nobody showed up...and the customer service rep goes...let me check...I am so sorry...we missed you and I will fixed from my end...I said ok all I need is the service turned on at the new locat
Product_Or_Service: Internet service

On October 01, I scheduled uverse TV and internet installationI received confirmation that the service would be installed on October 06, between 2-4pmI was relocating my family from another state due to a job transferIn order to ensure that we were at our new home on time, I arranged for us to pick up our moving truck early- which was an additional fee and we had to get a hotel in order to make it on timeWe arranged for our movers to assist us for additional time, as well-being which was an additional feeWe waited all day and never received our installation serviceWe never received a call stating no one was coming eitherThis was very inconsiderate and my family and I spent hundreds of dollars attempting to make it to Mississippi in time for the installationAs of today, this matter still has not been resolved
Product_Or_Service: Uverse TV and internet
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Last week of February we contacted AT&T to request Internet serviceThey said it would be $40/month with a mandatory contract for yearRepresentative offered to send us a tablet for $if we signed a year contract insteadAfter asking times if there was any additional fee associated to this and being repeatedly told that our monthly bill would remain $40, I agreed to itCome the first bill we get a monthly charge for a data plan for the tablet.We called and after talking to several representatives (we kept being transferred and all of them were out of this country, not fluent in English and completely unaware of what was spoken to the others), they finally agree to cancel the service of the data plan for the tablet, they still want us to be stuck with the two year contract and return the

December 19th
To Whom It May Concern:
In September I visited the AT&T office located on mile road in Chesterfield TWP MIThe office manager Rita E*** and owner Shar K*** gave me information about services the company providesI was interesting in changing my Verizon account to AT&TRita told me she would pay off the balance of my Verizon bill, which was $Also informed me my new monthly phone bill would be $She said to have my daughter go in and switch out their phones and she would also provide us with free android tablesI told Rita to send all the billing statements to *** View Drive North and I was the only one to authorize any changes made to the accountOn October 18th I received a phone call from the corporate office saying here was a problem with this account and they put out a fraud alertThe following day I went back I went back into the office (for the sixth time) and Rita assured me the problem had been fixedCome to find out later that my daughter had been in there that Friday and a male employee who impersonated me Rita allowed this man to fraudulently give AT&T wrong informationIt took six weeks for her to fix the unethical practices and she completely scammed me, there is no telling how much money and family lost that had happened because of her scandal
This started the manipulation and decrepit of what was to come the next six weeksVerizon is now sending me notices that they are taking action on my credit rating that was a perfect plus scoreI did receive a check from AT&T for $on September 30th, which I gave to VerizonMy new balance was $minus the leaving the account balance at $It has been seven weeks and Rita tells me it can take up to three months for AT&T to pay off VerizonOn December second AT&T call my daughter; she was deeply upset and crying because she had to pay the phone bill off on her own personal charge cardThe bills were sent to the wrong address, this is the address the male employee at Rita office gave to the corporate which was caused by Fraud altersI finally got the bill on December seventh stating I owe AT&Tj $and charging me for phone lines and the four of the tables and three more lines must be registered to Shar K*** (the owner)Now nobody in the store wants to talk because there are all aware of the fraudulent, deceitful, and manipulation conversations are recorded with AT&TThe owner and manage should never give another employee permission to authorization to speak to any corporate officers to answer questions and impersonate me
I personally think that Rita or Shar wanted their commissions and misleading had taken place because of all the issues due to the stores and the employees at itPlease investigate further into why these problems keep arising, it caused my family a lot of distressI would very much appreciate it if there was an investigation on how this specific AT&T store employees were trained and how I could feel safe choosing this company for networking purposesThis is not what I signed up for and am very angry that Rita conned me into her scam and allowed another male to make changes on my accountThis is wrong on multiple different levels and I want the problem corrected immediately, I am very overwhelmed with these issues and cannot afford to have this type of stress in my life
*** S***
(***)***-***
***@juno.com
*** view drive north
New Baltimore, MI

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been contacted by *** on Internet about an advertisement I was interested in :
Internet + Direct TV for less than $ a month
I had both contacts by chat, and by phoneFirst of all, I want to specify that we used to have AT&T as Internet provider years ago, but we had to change, because we were not satisfied with the service and the speed of Internet.So, I told the commercial I needed a good InternetHe replied that things had changed since years and that we were elligible for the fiber in our areaI was excited and asked him whether we could receive Direct TV by cableHe told me totally positivelySo, I had no more hesitation and placed the order for the bundle AT&T + Direct TV for $
On Saturday,the guy from Direct TV installed a parabolI told him I was said it wo

I honestly do not know even where to start with my frustration with this company!
We got service a little over a year ago with AT&T and the problems began immediatelyWe had to call and adjust our bill because they added charges that they themselves communicated were wrongWe had also been asking over five times for them to come and bury the pedestal outside which has not been done
This past week we got our AT&T bill in our churches head over doubled! I called the office this past Friday to get an understanding of what had happened When I called, I tried to talk with the finance department which I was transferred to and they drop my callI called back a second time and when they transferred me again my call dropped again This repeated four times and then I was able to talk with a man named Edgar He told me that I was out of contract He could only help me with my bill if I renewed my contract I did not want to renew my contract and so he told me that he was unwilling to help me I asked to be transferred to somebody who can make a difference in my bill and so I was transferred to a lady named MelodyThis is where I feel like things got really badThe tone of melody, the attitude of Melody, and Melody's unwillingness to even try to work with me was unbelievableI asked to speak to a supervisor and she told me that supervisors in her company don't talk to people because they're in meetings all dayI told her that I would wait on the phone until somebody was out of their meeting to talk toShe told me that that would be to hoursI was so frustrated that I was willing to waitI could tell that Melody was frustrated that I was not getting off the phoneI told her that I was not going to get off the phone until I talked to a supervisorShe says I've done everything I can help you with and I said I was not going to hang up until I talk to somebodyShe said let me transfer you to a senior account specialistThe problem with that is that's the same thing that Melody was- senior account specialist When she transferred me, I could barely hear the woman's voice and she said that we are sorry but the system is down and please to call back in two hoursI told this lady that I would like to speak to a supervisor She also told me that I could not speak to a supervisor but that I could get a manager to give me a call backI left my phone number and name and I was promised that somebody would call me back by the end of the dayIt's now two days later and my bill is due today and nobody has called me back
Here's how this makes me feelAT&T is only willing to help resolve problems if a customer is going to stay with their company or show them the best interestI thought companies were supposed to biopsy it way that they were supposed to help the customer and care for the customer and then the coustomer would desire to sign Instead what I found out through AT&T is that they don't care about people who have been loyal even with frustrations for over a yearWe were actually considering renewing our contract but after all of these complications and lack of care we are absolutely changing companiesI've never seen a business model this bad

Got charged for services and equipment that I was told would be free for two yearsAlso additional charges were added for unwanted protection plan
On 7-31-17, I talked to Asia with ATT customer service I was ready to cancel my service and go with Cox but I was offered some upgrades that lowered my costs and gave me updated equipment My sole goal was to reduce costs for my services I have phone, internet, and TV bundled I was promised an advanced receiver with DVR, a Genie mini receiver box for my 2nd TV, and a modem/router with upgraded speed, all for free The DVR receiver was to be free for months I wrote all of these offers down and on more than one occasion asked if all these things were free and was told yes I would never have agreed to add services that would increase my costs My intention was to lower my costs and based on what the customer service agent told me, that's what I was doing
When everything was installed, the installation tech told me I had

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Decof my Direct TV and internet service were shut off due to non payment.A call was made to ***.The *** was paid and a new rate was negotiated with representative "***"in the amounts of $for internet service and $for Direct TV service on Jan 13th The Janurary *** was paid in the amount of $but was returned dated 1-20-My January/February *** was in the amount of $I contacted the billing center and the loyalty deptNeither representative could find a record of the January 13th call and negotiated rate
Product_Or_Service: internet and satellite tv
Account_Number: XXXXXXXXX

I tried to do the BOGO plan and was lied to by the agentI put the new number on the AT&T Next like she told me to and apparently I was suppose to get DirectTV was never told thatNow I am stuck with paying for both of the phonesI spoke with multiple agents and including the manager at the store Chris (***) and got nothingI feel like the agent should take ownership of this situation but haven't heard anything from herBasically was lied to and AT&T said it was my fault