AT&T

On August 22,my account was initiated with Account#XXXXXXXXXWhen I set my plan up I specifically stated that the main channels I wanted and watched were *** and ***Those specific channels currently state " I do not subscribe to those channels" I contacted AT&T Customer Service on August 22, and informed the male agent that if he could not provide those channels as promised to cancel my accountThe agent stated he would document my account since that what is what I was promised and have billing retentions contact me back within hoursSince, I never received a call back from the billing retention department I contacted them on August 19, I spoke to a female representative and she Informed me that it was a satellite package that I was quoted and there is nothing that she can do for meShe stated that she would cancel my account and that I would have to disconnect my equipment and take it to ***So let me get this right, I was misinformed and wasted my

I was outright misled by the AT&T mobile account manager (Eric) For switching our contract to AT&T we were promised a monthly plan for all phones in the amount of $(including taxes and fees) We were promised $1,trade in allowance for our old smart phones This was to be paid to me in the form of debit cards (which would be used to pay the $1,Sprint early termination fees) I have only received $ We were also promised a $credit for a flat screen TV There were several witnesses to these conversations The monthly service bill continues to be billed at $per month We literally spent hours each month to on the phone with ATT customer service In the first month the customer service rep uncovered the error and corrected itHowever the following month the same thing - after hours the customer service uncovered the error and fixed it again Now I received my third bill and no one will help correct the issue The mobile account rep (Eric) has not returned my many calls or text messages over two months At&t continues to give us the run around threatening to cut off our service We request to speak to a manager and go to voice mail - no return call This issue is in regard to my personal service - not a business

Service Type Residential ServicebrAccount unknownbrAccount unknownbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI was going to move from *** w *** park ** to *** *** *** *** ** *** *** XXXXX so I called ATampT on friday to transfer the service so they told me they will send a technician on saturday to *** * *** *** *** ** for the move..between 1-3pm...nobody called nobody showed up...so I decided to called them to see what happened...and the customer service told me...yes your oder was completed and the equipment was deliver...and I told him..what what equipment I have my equipment already from *** which is atampt router...a technician was supposed to come between 1-and nobody showed up...and the customer service rep goes...let me check...I am so sorry...we missed you and I will fixed from my end...I said ok all I need is the service turned on at the new locat
Product_Or_Service: Internet service

Service Type: Residential ServiceAccount: XXX XXX XXXX XXX XAccount: XXX XXX XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I moved at the beginning of October, ATT was unable to find my existing account and was therefore unable to transfer or cancel itI finally decided to set up new service insteadWith some effort on the wiring outside my unit the tech was able to get the service installed; however, after he left we were unable to get internet access on any of the computersAfter several extremely frustrating phone calls to AT&T (where nobody was able to help me or give me any answers), the internet service started workingSince then, service has been intermittent and extremely slowWe are paying for 6Mbps and typically receiving -In the evening this drops to .8Mbps downloadYesterday I received a bill from ATT which included services which I specifically stated I didn't want for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been contacted by *** on Internet about an advertisement I was interested in :
Internet + Direct TV for less than $ a month
I had both contacts by chat, and by phoneFirst of all, I want to specify that we used to have AT&T as Internet provider years ago, but we had to change, because we were not satisfied with the service and the speed of Internet.So, I told the commercial I needed a good InternetHe replied that things had changed since years and that we were elligible for the fiber in our areaI was excited and asked him whether we could receive Direct TV by cableHe told me totally positivelySo, I had no more hesitation and placed the order for the bundle AT&T + Direct TV for $
On Saturday,the guy from Direct TV installed a parabolI told him I was said it wo

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have used ATT u-verse service since they started offering in my area and I was very *** with it and recommending it to everyoneIn trying to reduce expenses I took out u-verse TV and kept the internetSince that moment my bandwidth was affected and ATT after several visits not able to solve the problemOn the first visit, the ATT employee said that he was even surprised that I had serviceHe was referring to the condition in which ATT equipment out in the street areI spent countless hours on the phone with them and the only solution they give me is a technician that doesn't fix anythingAfter a hour day I want to rest and watch some online movies which I can't because the service is extremely slow

A referral program was offered for Direct TV$for the friend $for me and then they reneged on the offer
11/I called at 7pm to sign up for direct TVI inquired about the friend referral program I was told My friend would get a $visa gift card and I a $visa gift cardWhen I we went to sign up for the referral we were told this promotion did not existI call the next day at 8.30am and was told this promotion does not existI asked for a supervisor which did not answer the phone or call back for over hoursI then called headquarters to file a complaint and they too were less the apologetic that of their account reps told me the same promotion of the visa gift cardsSo sad to bad was pretty much what I gotI then canceled my direct tv serviceIt is appauling that a company is using the switch and bait tactic to lure people inIt is a disgrace

Service Type: Residential ServiceAccount: (XXX) XXX-XXXXAccount: (XXX) XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm filing this on behalf of my mother, who is ill and needs help with technical issues On 1/5/16, AT&T mailed her at our request (while I was visiting her in Florida) a replacement modem without WiFi I accept that this may have been an honest mistake I gave my mother written instructions to "point out that the new modem/router they sent you to replace the decade-old one doesn't have wifi, unlike your existing one." She took these instructions to the Deerfield Beach, Florida store on 1/30/ Their employee *** S sold her a duplicate of the modem she already had This was unethical for three reasons:
(1) She was selling my mother something which comes free with her DSL service, and would be useless without it
(2) My mother already had an identical modem
(3) The modem did

My AMEX account was charged a payment of on December amp on December 2016.In addition to these charges on October on November amp on February I have spoken with ATampT representatives by phoneamp online chat 8-times in the last months to dispute the payment of amp I was told that my account was sent to the Claims DeptI was told that American Express declined the the charge of but AMEX said they never decline a payment.I faxed amp mailed copies of my AMEX bills as requested my the Claims Dept.The bills were not acceptableThey asked for copies of AMEX39s EFTAMEX does not have EFTsOne time I was told that my account would be credited evidently to correct an over-payment in DecemberThis transaction took place January but charged again on March 2017indicating that I was in arrears.To date I have not been contacted by ATampT39s Paym

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn December XX XXXX I elected to subscribe to AT&T plan in lieu of Time Warner due to a promotional offer on their websiteThe installation appointment was scheduled for Monday December at amUpon arrival the technician noted that a duplicate order was scheduled and he had no other recourse than to cancel my order and request that I contact customer service to rescheduleWhen I contacted the ordering department I was informed that the service package that I ordered was not available via phoneThe agent said she could offer another plan for the same amount; however the package offered did not include the same featuresI immediately objected and informed her that her offering was not an optionAfter speaking to two additional people I was assured that my package plan would not be altered and that the appoin

I have services with AT&T - Internet, fax, cable, and home securityI have always been enrolled in auto pay with no issuesRecently my bank account was compromised with identity theft so a new debit card was issuedI immediately went online to update my auto pay billing card on fileWhen I log in to the AT&T app or online I immediately get redirected to my digital life accountSo I made the updates there thinking both systems communicate with each other, but apparently they do notMy digital life got updated but for my other services I have kept getting delinquent notices by mail and messages on my TV that my card on file cannot be billedI keep making payment over the phone and follow the prompts to sign up for auto pay again with new card on file saying it will take about billing cycles to processWell it has been more than billing cycles and I still get these delinquent messagesI finally called customer services so I could get a live person to update this for me and

They are charging more for services the I am under contract for
I am under contract with at&tWhen I signed up for services I was quoted a a month for my bundleI am getting billed on the average of a monthOn today they cut me off over a pass due amount which was suppose to be credited but every month I get a credit on my bill it appears again on the bill as a charge

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Cancelled AT&T U-verse service on April, Returned all equipment the next day by UPSWas informed of a credit to my account by mail for $ Stated on the back of the Balance Statement was the information that the refund will be issued upon return of all leased equipment Nowhere on the statement does it state that this process takes days before a check is mailed out Currently still waiting for my refund even though my equipment was verified of being returnedHave spoken with three different representatives from AT&T U-Verse with three different answers as to when I will receive my refundThe representative I spoke with told me it will take a week for my refund to come by mailAfter the week and no refund in hand, I called again I spoke with a representative and supervis

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I requested to have my home And Internet service, to Internet oonly due to the fact the *** was too hight and the phone never worked I called and complained for months it was never fixedI was switched to an Internet only account and was told my account was credited for all the trouble and to pay and it would be closed and over I have been double billed ever since..I have called every month every since August and have been told it's been handled wait for a final *** and now I'm getting calls everyday from a collection agency when I have been told repeatedly that I shouldn't owe anything, I called asked to speak to a supervisor and was told someone would have to call me in a week! I waited on hold minutes another day and then the line disconnected I am truly upset and frustrate

First my advise to everyone is not to buy At&T *** combined service
I bought this and had to make numerous calls and I still ended getting collection call
AT&T salesperson sold me Internet/TV but when I got TV installed I was told that XTRA package is not included and I will have to pay moreI explained them that I have a signed contract with me but was told that since it's not in ***s national plan they cannot offer it*** TV agreed to terminate my contract without any early termination feesBut then received bills from ATT and *** for more than $I called both, ATT and *** (spent hours and hours on phone as no one knows whats going on since *** TV are going through the merger)Yesterday I got a call from collection agency and was told to pay I or it will end up on my credit historyI bit a bullet and paid themI am AT&T customer from last 15-years, but now no more business with AT&TI still have my cell phone service with them but going to move it to other provider

I called ATT and they charged me $
I did try to explain my end to them but they will give you a credit prior month then charge you double
Upon getting a bill times as high as my one I got Att on the phone and tried to work it out to no availeThey promised 45k internet service and do to the bad wiring at THERE DROP they cant even give me the 24k I was paying for
They sent a tech out here that I was not supposed to be charged for to tell me they cant make it workThey charged $for that! they charged me for movies I never orderedThey doubled there prices regardless if they work or not! I am supposed to be paying $per monthevery month I have to take an anxiety pill before opening the bill

Horrible customer service My Uverse account was debited after I cancelled the service, I was told a week ago it would be refunded Imagine my surprise when after waiting a week I was told it was going to be to weeks to get it back I guess when you are a big company you don't have to worry about the customer

Incredibly deceptive practicesBOGO offers on their own websites aren't honoredNo one you talk to knows anything and that's if you even get anyone on the lineThe promises they make regarding the BOGO Offer is that you will pay for the second phone for a couple of months and then your bill will be creditedTHIS WILL NOT HAPPENPlease, don't agree to this! You WILL pay for both phones and you will get the run around until the days are overWe've been loyal customers since and we've witnessed the decline in customer relations and deceitfulnessWaived fees that are never really waived, promising to change your data plan free of charge only to see your bill increase by $15.00, now BOGOs that are never honored I don't have any recommendations since we have been with them so long but I HIGHLY recommend that you do not sign up for AT&T no matter what they tell youI have never written a review for a company and never filed a complaintI was so mad that I filed an illiterate complaint without bothering to spell check, Now I owe $1,for phones that will have no service and I look like English is my seventh language

I called a month before my contract expired and asked when I was paid up till,they told me 6/22/I told them to cancel on 6/21/17.when I got a bill I called and told them this.they said I owed from 6/12/till 6/22/17.I told them if you would have told me this I would have cancelled on 6/I thought it was taken care of then I got robot calls from them days in a row wanting me to call their robo customer service center again it takes a long time to get through to a live person and half the time you cant understand them.if I owe the money I will pay.their customer service is horrible they don't even have the common courtesy to have a human call you
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXX_3Account: XXXXXXXXX_3Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0They quote one rate then it changes sales quoted then for lower serviceDidn't even have order correctReba from Missouri office made quote Talked at1:March Thanks *** *** This has happened before with this company last year