AT&T

ATT cheating customers by not carrying all PBS channels
I have had ATT for TV service for over yearsRecently when I went looking for a program on the PBS channel that is carried as KLRU I could not find itMind you this is a FREE Educational channel that ATT MUST CARRY according to FCC rulesBut they do not carry the full programming like KLRU Q, V, Create, etcThey are doing this to save moneyInstead they carry a whole bunch of garbage and advertising channels that sell stuff to make moneyThey must be forced to carry these channels or FINED big time

I signed up for ATT internet connections for my businessThe agents told me that were would be a $install charge per connection and that I would receive a $visa gift card after daysI called the number asking about the status of my gift cards the agent stated that I won't be getting and gift cards and that there was no promotion to give $gift cardsI also never received any bills in the mail for of my accountsI had to manually create an online account and pay the billsAtt charged me a service fee on accounts of $per accountI called the number explaining the situation about how I didn't recieve a bill in the mailThey created a ticket and said I would get a refundIts been over weeks and I still haven't received a refundI also setup auto pay on all of my accountsI logged in today and of the accounts showed past dueThe autopay didn't process correctlyThis is ridiculous
Product_Or_Service: ATT Uverse Internet Service

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Friday, July 27th, I contacted AT&T DSL customer service to report intermittent internet serviceThe problem had occurred over the prior daysI was told by representative *** via chat function that the lines were problematic, and then scheduled a service call between 1:pm and 5:pm on Sunday, July 29th On Sunday, July 29th, I waited all afternoon for technician to
call and arrive to address outage issuesNo technician arrived nor called that afternoonAt approximately 5:10pm I talked with *** via chat at customer service, and was told the tech was behind schedule, and would call shortly before arriving to fix problemsAt 9:00pm no tech had called nor arrivedI contacted AT&T via chat again, and was put in touch with Pete, a supervisorInitially, the supervisor

My att internet has been out since am yesterday morningI am in Natchez,MSI suspect because my internet is out, my Dish satellite for my TV is not working eitherThey both went out at the same timeI really don't think that's a coincidenceI have a DVR for the satellite receiver and I've read that DVR depends 100% on an internet connectionWell, now I've got a Dish tech coming tomorrow with a new receiverI'm going to be pissed if it doesn't work if I still don't have the internetI am not a happy camper and ATT is absolutely useless in either alerting their customers of an upcoming outage or posting a message on their website about outage problemsSo I've had to resort to using my ATT cell phone as a WiFi hotspot to at least access my Web-based entertainment, like Netflix, Amazon Prime, etcBut, now my data usage is through the roof, so they will charge me more for the data usageThus, they're still getting paid because of a problem with their serviceDoes that sound fair? I don't think so
All in all, I am very dissatisfied with AT&TMy internet service has been spotty for awhile, but this ridiculous and they never have ab explanation on why it's out or for how longI use the internet a lot with my work and this is totally unacceptable, but I really don't think they careDisgusting for a business to operate in this way!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0at&t uverse products are faulty pieces of junk that do not work properly
I am on my 8th different box now and it does not work about 1/rd of the time..I stopped calling and keep paying the over priced fee which at the moment is $a month which is complete extortionthis product does not turn on properly and almost half the time I have to call the phillipines and try and talk with someone who does not speak english and is a jokeI cannot watch tv for weeks because that box is cheap and always defectiveI am sick of paying for something that does not work, After years of this crappy service I want some money back for not being able to watch the tv and the computer is so slow I can barely use itIt is as slow as dial up and is ridiculousThis company is a joke and the service a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I first obtained service from AT&T in December I get internet only at a one year contract price of $per month On July I moved addresses and was informed by AT&T that the move would not affect my one year contract price AT&T then arbitrarily and without my permission bumped me up to a more expensive plan with faster internet that I do not want and did not authorize They are now attempting to charge me over $per month and refuse to move me back to the contract price of $per month for mbps AT&T also informed me incorrectly that they sent me an email notifying me that they were making this change but I have checked and never received the email AT&T then claimed on the phone to have reforwarded the email to me and yet I still have never received it to my email or my junk

I have been terribly unable with my AT&T services from the moment I decided to go with themIt was weeks before they could get someone out for my initial installation and when they did come for the scheduled appointment they were unable to do the installationIt took several technicians to actually get me a service that is up and runningCurrently, my AT&T services BOTH TV and internet are down for what has been a weekThey have sent three different technicians and no one can resolve the problemThey are now telling me it won't be until Friday when they can get services up and running for meThat's another four daysI am had little to no compensation for my troubleI'm spending the next couple days looking for a new providerIt shouldn't take over two weeks to have issues resolvedHorrible customer serviceTerribly unsatisfied

I had service with AT&T for many years,do to us needing fiber optic service that they did not offer, we switched to a new company and cancelled our service with AT&TWe later received a bill showing they services were not cancelled as requestedI made many attempts to get this bill adjusted and to get resolution for their errorsEven with confirmation number , each month we receive a bill showing this is not resolvedThey are even threatening collections on this account

I gave them a star because there are no Zero StarsAtt for being in the service business should call and deal with themIt is the worst experience on earthAll they do is transfer you from department to departmentWe have phones and spend about $1,000/month with them and a customer for the past yearsHere's the deal - I lost a phone and found it months laterNow Att Blacklisted the phone and will not release itI have the insurance plan Att offers (I believe Assurance) and they point the finger back to them as the problemAssurance said they do not care about the found phone or the replacement phoneWhat a circus - WARNING don't buy that Insurance Plan from Att - Its a scam!! Spend the money and buy Apple CareLesson learned as now I paid the $deductible and now have to go buy a new iPhoneGet this - now Att wants me to send the phone back - got to be kidding - I'll keep it for partsI've spent nearly days working through hours of "on Hold" and get disconnectedThis response will get the generic Att response - I just hope it helps others in the future

AT&T temporarily changed my phone number to correct an issue with their serviceThe change has led to a non-working phone in which they ignore
I To deter an increased volume of unwanted calls, I activated Anonymous Call Block on my account, online, sometime early November
IIFrom December 31st through January 17th, I was out of town on personal matters I have an old SBC telephone that holds up to calls in the Caller ID menu When I returned on January 17th, the entire caller ID menu was full with calls from an unknown caller with a "blocked number" The caller ID read: "Call/Caller Blocked Number" or something along those linesMy AT&T Call Notes had -0- messages
IIII was never able to answer the phone when this person called, but from looking at my caller ID, I noticed that the calls were coming through at all times of the day and night during a 24-hour period
IVI contacted AT&T's Customer Service on January 20th to inquire HOW these calls were comin

When we signed up, we got the buy one get one free phoneWe asked them specifically if we could pay it off early and were told yesWe went in to pay off the phone and we were told that if we paid it off early then we would lose the free phone and have to pay the rest of both phones off We were lied to from the beginningAlso the service is awfulDriving through a major city in Colorado and a call drops is not okayMy husband doesn't get service at his brother's house that is no more than miles from a shopping center is a pretty big cityThat is awful! Don't choose AT&T

ATT CSR confirmed me that they will keep my internet discount after I discontinued my wireless service; but they bumped up price a lot
I had both wireless service and U-verse internet service from AT&T before Apr 1, The internet service monthly charge was $including $discount (so the original price before discount was $per month) for which I signed up in Nov during their promotion for a one-year contractBefore I cancelled my wireless service with AT&T on Apr 1, 2016, I contacted AT&T customer service twice to check whether I would lose the $32/month discount for the internet service if I discontinued the wireless service with themThe first time I contacted AT&T via phone call on either Mar 30, or Mar 31, and the second time I contacted AT&T using their online chat service on Mar 31, (the online chat reference number is: *** and the CSR was ***)Both of the CSRs confirmed to me that the discount for internet is a separate di

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet lost service on Dec while I was away from my residenceA technician came to restore the outage in our neighborhood on Jan The internet at my residence was never fully restoredUpon my return, on Jan 6th, I reported the outage to AT&T and a technician was sent to my home on Jan 8thIt was discovered by the technician that the connection to my home was inadvertently removed by the technician that made the repair on Jan 2ndAll recordings that were scheduled from Dec - Jan 8th never populatedAdditionally, my spouse works from home at it cost her two days of work, forcing her to use vacation timeThis was total days with no internet or cableThe first customer service representative offered us a prorated $for two days without internet, the second representati

I have been an At&t customer since I recently moved and ordered Direct TV weeks before my move / installation date I confirmed the install a few days prior to the day, and was told it was on the scheduleThe installer no showed my appointment, no one called at any point throughout the day I talked to several csr's that day who all told me something different I was promised that a supervisor would call me back, multiple times, and no one did I was told someone would still be coming the same day, and finally around 8:00pm I was told that there was some sort of equipment error(lie) The same person told me that the tech would be back for sure the next day between 8:- 12: I cancelled an appointment to be there - no show again, followed by the same run around with empty promises They rescheduled me days later I confirmed again the day before the 3rd attempt, and was told that they saw the techs name on the order, and that it would happen for sure this time Next day, no showed again I was also told again at noon, that the tech was delayed and that he would be there that day, so I took the entire day off from work No show again I am now scheduled again in another days This is totally unacceptable I have paid At&t thousands of dollars over the years, and this is how I am treated? I have zero confidence that the person will show up next week The only reason I am choosing to stick with direct tv is for the Sunday ticket football package, otherwise I would be gone immediately So now I am stuck with no TV My football team is out of market, so I cant watch them at all and I have to take work off again next week to wait for another no show At&t should be ashamed of themselves I have NEVER been treated so poorly by a company and will more than likely be shopping for a new phone provider as well I would give them stars if I could

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I want reimbursement for the weeks that I have not had uverse basic due to their inability to rectify the issue with my equipment I have written to them, emailed them, called them and contacted them via online chats several times and have been promised the issue will be resolved and it has not be addressed I am at my wit's end over this I also feel AT&T owes me a discount on my present bill for the frustration, stress and anger this has caused me

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ordered DirectTV and Internet bundle as advertised on www.att.com/bundles/ for $70/monthThe agent we spoke with over the phone TOLD US we have the Unlimited plan with AT&T Wireless and that we would be receiving a $15/month discount on the bundleHe also said HBO would be included as long as we had the Unlimited planHe also said we would receive a $credit which would be spread out over months resulting in an additional $10/month discount on the combined billThe agent also stated we would receive a $VISA gift cardAfter installing DirectTV and internet, we received the first bill to find that we DID NOT have the Unlimited plan with AT&T Wireless which means we would not receive the discounts promised to us by the agent we spoke with when ordering the servicesAlso, an installatio

Based on the service that we have received for cell service it has been mortifyingNo one has taken the time to explain any detailsI have been blamed for negligence because I should have set there and read through the fine details but no one even offered to go over themI was not provided accurate details for plan info when switching and don't think any of the loyalty made a conscious effort to even keep me on board

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is a complaint that entails advertising, service, and customer service.I was sent a bill from collection from an AT&T bill that was supposed to be deleted I wanted to switch over to a cheaper internet service provider and went on AT&T website and saw they had a internet service with 45mps advertised I called and verified service and was told that it was high speed mps internet with voice It was installed and upon using it the internet speed was slower than advertised with every electronic device I usedCalled back and talk to representative, told it was only 6mpsAsked where was the 45mps I was told it would be and soldTold that is only in certain areasI told rep you have it advertised on webpageTold again only in certain areasAfter days, I then called back and canceled al

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called to cancel service on Dec 10,
A representative named *** helped me at 5:PM
He confirmed the account was canceled and gave me a cancelation number:
Cancelation # XXXX XXXXX
On Dec 11, I returned their router following their directions using UPS
The UPS Shipment ID is ***
It is now Feb 3, *** is still billing me for service via Auto Pay though my bank account
I am years old and have recently diagnosed with cancer and can no longer afford this expensive service
I have been calling but every time I get put on hold and when I finally get to a person they won't help me They put me on hold again and keep transferring me to someone else who won't help me either
When I do get to the right department they hand up on me after I explain my situa

AT&T has sent technicians to my home & each tech makes the situation worseI've also had to pay out of pocket for equi based off info from the tech
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