AT&T

Had a prepaid plan (on autopay) for a family member while they were in the statesWhen she left, we tried to cancelCouldn't get into the account on website to cancel as we forgot password and had difficulties in resettingmonths later, and zero activity on the phone, we were finally successful but had to go through credit card company to cancelCompany refused to refund last payments (total of only around $- but it's the principle of it)Very disappointed in AT&T customer serviceLost a customerRevdex.com lowest available rating was a star but I would give it a star rating if I couldNever Again!

I told atnt to turn off my internet on a friday, they turned it off days earlier then charged me dollars to turn it back on for daysSave your money and go to spectrum

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called att on dec 28th and informed them I was a year old multiple stoke heart patient and was moving into a handicapped apt and would like my service moved app ft into another building that would provide me handicapped accessibilityI moved into the apt on dec 31stMy son called them on jan 3rd and informed them I still had not got my phone into the new aptAfter spending hrs on the phone and att told my son they didnt service that bldgso my son went to my neighbor and asked her whom she had service with the neighbor replied attso my son called att back and was put on hold another minutesThen again my son called atton mon jan 7th and spoke to several of att representatives and got the runaround they told him the order had been placed but not assigned to a technician a

Ordered DSL in Decemeber, did not receive a bill and had set up auto payReceived a collection notice in January and called customer service
I ordered DSL in December and set up auto pay by phoneI never received a bill for the service and the money was never taken out of my accountthe bill amount was supposed to be around $a month for serviceI received a collection notice in January due to no paymentWhen I called they said they never had my payment information on fileI also informed them I have yet to receive a bill, an email or even an account numberAfter being transferred to several different offices I was told I owed $I said that is not what was explained to me and that if I indeed owed that I would pay it but I would be canceling my servicesThe manager said well I would hate for you to pay today because I will be making some adjustments and will be sending you a new billTwo weeks later I received another notice that I now owe $and was told on the phone

In April we disconnected service with ATT because my active duty military spouse was being transferred via military orders to a location that we were unable to use UVERSE service atATT has charged us for service after we disconnected itATT was unable to provide statements and will not correct this issue stating they no longer own the account since it has been sold to a collection agencyUnder the soldiers and sailors act, we are protected against this type of activityThe collections agency the account has been sold to, *** is unreachable by phone and has not yet replied to my email attempt to reach themThis is having a direct impact on my background check for employment with the *** of *** and I need it to be corrected immediately

Dear AT&T,
I have been an AT&T customer consistently since the mid-80's We moved last year and had to change our phone number if we stayed with AT&T phone service and because we wanted to keep our old number, we just kept Internet service after the move Prior to the move, we had Internet service and phone service with A&T for years with the same number
I have never received such poor customer account handling as I have the past months I forgot to pay a bill last November, and when I received the next bill, I paid both months and the late payment fee In January I received a $charge for "Restoral Fee" When I called up asking to cancel our service, the fee was removed, but I don't feel I should have been charged that for being late with one payment And the fact it was charged months later makes me feel as if it was charged in the hopes I wouldn't notice
Because DSL is just offered in our neighborhood and I couldn't be told if UVerse would ever be available, we have switched to Cox Internet I canceled our AT&T service on May 9th I received a bill dated June 5th for the entire month of June for $ I called customer service on June 16th and spoke with Vina and she said I would receive an adjusted bill in July and I should wait for that bill to make my payment And that I would not be charged late fees because I have cancelled my service
I feel like AT&T was just trying to get another full payment from me I guess you need the you probably would have earned in interest from the $some dollars you would later have to pay me back I think good customer service and fair billing would be worth more than that
On July 14, I received a revised bill from AT&T for $dated July 5th with a due date of July 27th On this SAME day I received a letter from AT&T Credit and Collections dated July 9th wondering if I've overlooked the bill and please pay immediately
On July 15th around 10:AM Central time, I called the customer care line at 800-288-to complain about this collections letter I was told by the agent that this was due to not paying the bill in June and before I could explain that I had called, she told me I needed to speak to a billing agent at 800-288-(the number I just called was on hold for some time so she could review my bill) and then SHE HUNG UP ON ME
I paid you your $by July 27th And I will never use AT&T again unless I hear that their customer service has been tremendously improved
On July 27th my neighbor explained that all the utility flags in our neighborhood is because AT&T is getting ready to install uVerse Maybe if you had told me this was coming when I asked in the spring, this annoyance could have all been avoided Your loss

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has been a bad experince for me I was put in to credit bureau for $claiming that I did not return their equipment,which is falseI *** *** returned equipment on 08/07/to the UPS location Manhattan Blvd suite F at 3:18pmAt&t seems to be a rip off and a scam they should have some type of record that needs to kept on file instead of having customers to guard our receipt for yrs to provide proof to them or you will be put in credit bureau until you pay them off,while knowning you returned equipment is completely unprofessional and robing us customers blindIts like you are guilty till proven innocent because they'er not keeping this information on file its there job to keep record of this information this can cost them lawsuits especially if customer finds their receipt such

I have been with AT&T for yearsA decade, to be exactThroughout that time, I have had minor issues with billing, etcthat have been easily cleared up through a phone callIn fact, although having to call AT&T several times to deal with the issues, I usually got off the phone a pretty satisfied customer
But recently the company went too far
I took advantage of an online promotion on the last day it was offeredOver the phone, I ordered a "free" LG GphoneThe deal was, I had to activate a new line and pay the first three installments, which would then be credited back to me
Several months afterward, AT&T continued to bill me for the phone, and I continued to speak to reps, who would typically issue me some sort of creditFinally, in December (five months after taking advantage of "deal"), AT&T suddenly cannot find the promotion, tells me that they have no record any deal associated with the G(which I wouldn't have gotten had it not been "free" -- I gave it to my elderly grandfather), and that I owe them nearly $more dollars
To make a very long story short(er), I spent hours and hours, literally, on the phone and on chat with various representativesTwo of them said that they saw some evidence of the promotion, while the rest were allegedly obliviousIt didn't exist, they saidAnd not just lower-level representatives, but supervisorsThey created an "urgent case" for me that dragged on for weeks and weeks with no call-backAT&T continued to bill me for the phone, and I continued to call and tell them I wasn't paying for it
Finally, AFTER I filed a complaint with the Revdex.com and the FCC, coincidentally and mysteriously (note the sarcasm), I get a call from the president's officeThe person I spoke with found the promotion with no trouble and, within a day or two, assured me that I will be receiving the appropriate credits from here on outFinally, after spending hours and hours that I didn't have to waste, I got from AT&T what they promised me six months agoOf course, now I am tied to AT&T for who knows how long, while I "pay" for the is "free" phoneThis scam is well-documented online -- go to Google and see for yourself
The day I have fulfilled my obligation to them, I am finding a new carrier and never looking backUntil then, I will take every opportunity to make sure that everyone knows what a fraudster AT&T is and that no one I know takes his or her business to AT&TMy other family members, aware of what I've been dealing with, have already switched to Verizon

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently have Uverse with At&tI swapped over from DSL at the beginning of MarchI have been charged for DSL as well as Uverse ever sinceI have been calling customer service ever since March, numerous times if you look at the call logI have been assured, numerous times, that the total of $would be taken care ofEvery month I get a new bill and am told to disregard it that it will be taken care ofLast month I received a notice that my account balance would be turned over to a collection agencySo I called yet again only to be transferred to different people for minutes because they didn't deal with that issueI finally got transferred to "Shirley" who assured me this would be taken care of and would not go to collectionsI was told yet again to disregard the billA

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My father had a business phone with AT&TThe phone number was originally installed in He stated a fence business many years later and changed the phone to a business phone My father passed away years agoSo there is no longer a businessMy mom has dimentia and is unable to care for herself We need the phone service to be in contact with her because of the health issue I've tried changing the phone to a residential line,(which is a lot cheaper than a business line) but was told that they can't because they can't transfer the phone number with itMy mom knows that phone number so it's not an option to have a new number She is on a fixed income and she's paying almost $a month for a business line that is no longer a business phone My mom is years old and I feel like

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Contacted AT&T to cancel part of my serviceWas given an excuse that "Your account is locked" with a call back number and directed to call back hour laterWhen I called back, got an automated message saying their office is closedUsed chat, chat told me the office is closed, but they could direct me to a person who could cancel the TV portionThat sent me to a line which puts you in indefinite hold (HOURS!)In short, they block you from cancelling services and continue to bill you
Product_Or_Service: UVERSE, Internet, VOIP Phone, TV service
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for a new account with AT&T after my family and I moved to a new location in August I tried to transfer my family's old account to the new locationAT&T was not able to do the transfer over the phoneThey had to close the old account and I had to open a new account under my name in September The plan was the same as the old accountWhen I signed up for the new account they never told me it was a month contractThey never told me there was an early termination fee of $I just received an email from the billing department stating that I owe $on Nov27th, I had called a few weeks earlier in November about a charge of $for services I never received from themI start service with Comcast on Oct21st, They continued to billed my account a

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Was told that my services will be connected on 1/31/between and the time went by and no one show up and so I call them and they gave me the excuse that my services couldnt be hook up until Feb because of line issueThat they were just aware of the day of the installation and did even notified me that they couldnt do and so the reschedule it for the of FebI really think that they could have notified me about the issueit is also bad that I need the land line for my husband health and I might not have a phone because of them Because the company that I am now with is going to shut if off because I cant afford it anymoreThat is why I decided to change my providerSo right now I really dont have anything good to say about their installation services because it didnt happen when they said

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have called Att on multiple occasions to see why I have been charged for service I did not use.I moved from the previous address on August and week after I called att to disconnect the service.Apparently it was never notated to disconnect and I was still getting charged.My previous account was set up as autodraft and I didn't notice until the first week of November that I was still being cahrged.I called att immediately and they guaranteed it will be disconnectedNow I just received another bill,for 13.33.Im really puzzle on how am I still paying for service I am not using and this so called company is not willing to give back my money but instead continue charging me.I am writing to receive assistance with this matter
Product_Or_Service: Internet
Account_Number: XXXXXXXXX

Service Type: Business ServiceAccount: MXX-XXXX XXX XXXXAccount: MXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T will not let me cancel my business services and I keep receiving bills for services that I tried to cancel months agoAT&T makes it very difficult to disconnect services, and my business account manager has been no help at allAT&T is the worst experience I have ever encountered in the business worldThat is why I have been trying to get rid of their servicesAwful company
Product_Or_Service: Business phone service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August I contacted at@t by phone and negotiated a new contract for services I was told by their rep that I would be locked in a contract for year for the amount of $per month When I got my bill last month it was for the amount of $ I requested no changes to my services at any time I called AT@T and was told this was an increase across the board I told the rep that I agreed to a binding contract in the amount of per month I was also told that if I canceled my service that I would be breaching a binding contract and that I would be charged a cancellation fee for doing soAccording to at@t, they can breach their contract with me at any time and raise my rate during the contract period, but I cannot without penalty In short, At@t has breached the contract th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I tried to cancel my service and they instead offered me "a great deal"I've been on the phone with at least different people for over an hour, approx minutes of that on holdIn addition to chatting online for almost an hourEach person gave me different promotional information and the next said that the previous person had no right to make an offer to meI've had nothing but issues with AT&T since setting up my U-verse TV & InternetMy internet would shut off all the time and the company told me it was my faultI evidently made a customer rep mad about a year ago and they changed my first name on my account to "Have I ***"I've finally given up and told the past guy to cancel my service which took forever!

Overpriced,hidden charges, they charge you for every little change you make and then LIE about it.Thier customer service is horrendous and their prices are worseI have been a customer over years and paid LOTSof moneyYou should get great service and not be talked down toI will make sure I tell everyone how horrible they are

we went fron comcast xfinity 45mbps internet to att dsl 6mbps internet after a move to a new house...and att dsl was all that was available...we ordered the directv and 6mbps internet packagewe started getting messages about going over a 150gb limit a month...never was informed there was a limit for slow dsl internet...now I seen if you have internet and a tv package, your internet will be unlimited...suprise! no it isnt unlimited for slow dsl internet...just the faster unavailable packages we can not recieve where we live
from the internet
People who purchase both AT&T Internet and TV in a bundle will get unlimited home Internet data at no extra chargeThat applies to bundles with either DirecTV satellite or AT&T's wireline U-verse TV systemPreviously, AT&T enforced a 150GB monthly cap on its DSL network.Mar 29,

I went to the AT&T store at Mile Road, New Baltimore Michigan where I had made arrangements for home phone and television service, and requested a copy of my contract They told me that I could obtain a copy of the contract by going to the AT&T Corporate Store at Hall Road, Shelby Township, MI I went to that location and a Customer Service Rep looked up my contract on a tablet she was holding She said that the contract is a "corporate document" and that she is not allowed to let me read it, nor to make me a copy She said that she is allowed to tell me in words what it says, and is allowed to make hand written notes, but that customers are not allowed to have a copy, and thateven though employees can view the documentthey do not have the ability make a copy
Product_Or_Service: Telephone, Television, and Internet service
Account_Number: XXX-XXX-XXXX