AT&T

Was offered one price and was given another
I moved to this new address and got DirecTV service Was told by AT&T rep I could get a discount on my internet by bundling, and that the mb/s internet would be $per month with the $off discount (normally $50) It is not showing the $discount for bundling I tried to do everything on the front end but the AT&T rep I called before install told me to call after install to bundle, and now the discount offer is no longer available and they won't apply it

In June of this year, Att took it upon themselves to combine all my services with themI never asked for them to do thisWhen my July wireless bill was dueI had no way to pay the bill other than using the *features through my iPhoneAtt called numerous times saying I was in jeopardy of having my services turned offHowever, I have no way to pay my billAtt pushed us customers to use their myAtt appSo that it what I do and it does not workAtt customer service is awfulThey keep you on the phone for hoursThey do not honor what they sayI am unable to view and change my Direct TV NOW bill as wellThey do not have a working call centerYou have to use the CHAT feature to contact themThis is bad business

They are charging more for services the I am under contract for
I am under contract with at&tWhen I signed up for services I was quoted a a month for my bundleI am getting billed on the average of a monthOn today they cut me off over a pass due amount which was suppose to be credited but every month I get a credit on my bill it appears again on the bill as a charge

Rabbit Hole

we went fron comcast xfinity 45mbps internet to att dsl 6mbps internet after a move to a new house...and att dsl was all that was available...we ordered the directv and 6mbps internet packagewe started getting messages about going over a 150gb limit a month...never was informed there was a limit for slow dsl internet...now I seen if you have internet and a tv package, your internet will be unlimited...suprise! no it isnt unlimited for slow dsl internet...just the faster unavailable packages we can not recieve where we live
from the internet
People who purchase both AT&T Internet and TV in a bundle will get unlimited home Internet data at no extra chargeThat applies to bundles with either DirecTV satellite or AT&T's wireline U-verse TV systemPreviously, AT&T enforced a 150GB monthly cap on its DSL network.Mar 29,

My mother *** moved into an assisted living facility and I am trying to get AT&T to stop U Verse and phone service at her vacant houseWe called customer service and they could not do anything because my mom does not remember her "security pin" nor does she remember the "security question"My mom's memory is not that goodThey told us to go to an AT&T store to get the services turned offSo my wife brought my mom who is wheelchair bound to an AT&T store but the salesperson said they dont do that thereShe did offer to reset the security pin but it did not get resetThey then told us we need to go to a "corporate" AT&T store and show the manager a picture id of my momThe manager will then call customer service and they will ask a series of questions to the manager about my momWe are getting the run around and Im tired of it
Account_Number: ***

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My father had a business phone with AT&TThe phone number was originally installed in He stated a fence business many years later and changed the phone to a business phone My father passed away years agoSo there is no longer a businessMy mom has dimentia and is unable to care for herself We need the phone service to be in contact with her because of the health issue I've tried changing the phone to a residential line,(which is a lot cheaper than a business line) but was told that they can't because they can't transfer the phone number with itMy mom knows that phone number so it's not an option to have a new number She is on a fixed income and she's paying almost $a month for a business line that is no longer a business phone My mom is years old and I feel like

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I tried to cancel my service and they instead offered me "a great deal"I've been on the phone with at least different people for over an hour, approx minutes of that on holdIn addition to chatting online for almost an hourEach person gave me different promotional information and the next said that the previous person had no right to make an offer to meI've had nothing but issues with AT&T since setting up my U-verse TV & InternetMy internet would shut off all the time and the company told me it was my faultI evidently made a customer rep mad about a year ago and they changed my first name on my account to "Have I ***"I've finally given up and told the past guy to cancel my service which took forever!

We were a Small Business Customer for over yearsMy company had land lines and a fax line and in the last year my bill went from $per month to $per month I tried to get a bundle package in July and finally canceled in OctThen in DecI received an email that I was scheduled for a fiber installationI told them I did not order this and told them to cancelthe sent me a bill for $after phone calls I was told that it was a cancellation feeI was so upset and there is not much you can do about it
Stay Away From This Company!!!!!!!!!!!

fraudulent billing
Dear Revdex.com,
I sincerely need your helpAt&t is trying to fraudulently bill me (and now they are threatening with collection agency) for the service I have not used since May 5thOn May 5th they upgraded my service to Uverse, for which I am faithfully and promptly paying, yet they are billing me for the old account that I used to have for the old Internet and no longer haveI spoke with them on the phone about times about this issue, and each time the representative assures me that the problem is fixed, but unfortunately that is a lie and they are trying to unlawfully collect money from me I do not owePlease help me deal with those criminals! Thank you so very much

Customer representative indicated the price for a internet service at certain, they did not disclose certain details and reneged on the price
I chatted with an*** about my internet service at the time I was receiving 25mbps for $a month this was not a bundle priceThis was a promotional price, when I talked to*** she indicted that I could receive the same price after the period was overShe how ever did not disclose that it was part of a bundle and I would have to sign up for 1GB plan for monthsShe also told me to call back the following dayI did call the following day and that is when I found through a new representative*** *, that I would get 25mbps for $with a month agreement that I would get a tablet with 1GB wireless planThe tablet and the month agreement is what the previous representative did not discloseI asked*** to speak with a manager, the manager then called we went over the fact that*** did not disclose the price for the int

I went to the AT&T store at Mile Road, New Baltimore Michigan where I had made arrangements for home phone and television service, and requested a copy of my contract They told me that I could obtain a copy of the contract by going to the AT&T Corporate Store at Hall Road, Shelby Township, MI I went to that location and a Customer Service Rep looked up my contract on a tablet she was holding She said that the contract is a "corporate document" and that she is not allowed to let me read it, nor to make me a copy She said that she is allowed to tell me in words what it says, and is allowed to make hand written notes, but that customers are not allowed to have a copy, and thateven though employees can view the documentthey do not have the ability make a copy
Product_Or_Service: Telephone, Television, and Internet service
Account_Number: XXX-XXX-XXXX

I went to the store in Alton, IL last night to have a clerk help me download an updateAs he was downloading my update, he kept asking me about changes in service, trying to get me to sign up for DirectvI kept saying no, I wasn't interested, I'm fine with my service, I don't want DirectvWhen I was leaving, he asked if I wanted to set up a time for Directv service to startI again told him I don't want Directv and that I never agreed to itWhen I got home, I saw that I had five emails from At&t saying I'd ordered this service which I NEVER didThey tried to cheat me into a contract that I never wanted or agreed toI called in and after a lot of time and effort, they removed the service from my account but I think this is fraud

Incredibly deceptive practicesBOGO offers on their own websites aren't honoredNo one you talk to knows anything and that's if you even get anyone on the lineThe promises they make regarding the BOGO Offer is that you will pay for the second phone for a couple of months and then your bill will be creditedTHIS WILL NOT HAPPENPlease, don't agree to this! You WILL pay for both phones and you will get the run around until the days are overWe've been loyal customers since and we've witnessed the decline in customer relations and deceitfulnessWaived fees that are never really waived, promising to change your data plan free of charge only to see your bill increase by $15.00, now BOGOs that are never honored I don't have any recommendations since we have been with them so long but I HIGHLY recommend that you do not sign up for AT&T no matter what they tell youI have never written a review for a company and never filed a complaintI was so mad that I filed an illiterate complaint without bothering to spell check, Now I owe $1,for phones that will have no service and I look like English is my seventh language

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was billed $for DIRECTV from 10/24/to 11/23/I was also billed from 11/2/to 11/23/for *** U-verse; therefore, I was double billed for days (11/to 11/23)I should have only been billed for days (10/to 11/1) for DIRECTV because U-verse was activated on 11/2/On 1/4/my wife spent minutes on the phone with ***The representative confirmed the billing error and told my wife they would credit my *** $67.xxThe pro-rated amount should be percent (of days); therefore, I should receive a credit of $(percent) plus the inaccurate billed amount for the phone and internet service under DIRECTVMy wife requested to speak with a supervisor because the math was too complicated for the *** representative, and she was denied that requestWe have been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April I contacted AT&T to cancel my landline due to minimal usageI was transferred to a "retention" specialistThe rep told me I could get u-verse voice for $along with my internet at a higher speed for $for a total of $per month, which would be less than the cost of just the InternetI was told I would need to have a technician install the Uverse voice at no charge and I would be given a hr timeframeI told the rep that I would need to take vacation time
On April I received an email from AT&T outlining the service agreement @ a cost of $41.99/month and confirming the installation apptThe Uverse voice was installed
On May I received a billing email from AT&T stating the amount due was $85.91, with the voice charge being $30, not $A rep started an onlin

Overpriced,hidden charges, they charge you for every little change you make and then LIE about it.Thier customer service is horrendous and their prices are worseI have been a customer over years and paid LOTSof moneyYou should get great service and not be talked down toI will make sure I tell everyone how horrible they are

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called att on dec 28th and informed them I was a year old multiple stoke heart patient and was moving into a handicapped apt and would like my service moved app ft into another building that would provide me handicapped accessibilityI moved into the apt on dec 31stMy son called them on jan 3rd and informed them I still had not got my phone into the new aptAfter spending hrs on the phone and att told my son they didnt service that bldgso my son went to my neighbor and asked her whom she had service with the neighbor replied attso my son called att back and was put on hold another minutesThen again my son called atton mon jan 7th and spoke to several of att representatives and got the runaround they told him the order had been placed but not assigned to a technician a

Naturally I am an advocate for ATT but they have really upset meI have been with them for a few years and typically don't have any complaints but now I am truly baffled I spoke with an representative about being charged $in restoring fees because my services where disconnectedWhich in my opinion in ridiculous and a rip offApparently they charge you separately for reconnecting your servicesHe directed me to call someone and they tell me that its nothing they can do because it wasn't their errorThan I asked her so why would he direct me to you, if he knew there was nothing you all can doShe gave some lame excuse, I told her I was upset and disappointedThey I good bye, she laughed! She literally laughed (I'm guessing she thought I didn't hear her), the only reason why I didn't say anything was because I had to go a meeting and had no time to give her a piece of my mindI'm really disappointed with ATT and the customer service I received todayFor the money you all receive from me monthly I should be treated better than that

I signed up for a business bundle which included phone, internet, and tvThe internet service was terribleInternet would disconnect me every to minutesIf I was in the middle of writing an estimate, I would have to start over after I was disconnectedSomeone came in to connect the satelliteThe gentleman was here for minutes, left without telling me anything, and never showed up againPhone was never connected or given a signalI sent an email, and never received a responseI immediately had to switch to XfinityNow I'm getting dept collections calls for different amounts from AT&T for service I never had properly installed, and the most important service which was internet wasn't properly workingI was to collection for early termination of contract when they never finished providing the promised service in the contract
Product_Or_Service: Business Bundle