AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have the Elite Stand-alone DSL internet service ( "promotional offer") at our apartmentJust over a year ago a previous offer that we had apparently expired and the price increased dramaticallyMy husband, *** *** called in to ask him why it increased so much because the service cost to muchThey informed my husband that they had another offer that he could qualify for which would bring our price down to $Although we thought it was still to high of a price we agreed (At &T offers six tiers of internet service, one being the lowest and the highestWe have the second tier "elite" 6Mpbs)The representative perhaps maybe said that this was a promotion, my husband does not recall this although it states that on our bill, however my husband does not ever remember that this "promotion"

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XAccount: XXX-XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Approximately two months ago I called AT&T to inquire about a lower cost plan or promo for my Uverse service when the bill was raised from $to $After several phone calls, one service rep told me if I switched to VOIP, I could lower my bill by bundling the VOIP with my UverseI said that I would do that but still wanted paper billingI was assured that was the caseSeveral days later I learned that VOIP would not allow me to call AT&T if my Uverse service was down as they were interconnectedIt was a very "duh" moment for meSo I called AT&T and had my original basic plan reactivatedI did ask the rep if I would still get paper billing, and I was assured that I wouldI need paper billing as my husband is not computer literate and would not be able to pay bills if some

My bill was past dueI contacted AT&T through chat and telephone to verify the amount needed to keep my account closing and paid it..still closed it
Called on Monday 11/was told to keep the account from being terminated that I must pay $
To double check I even reached out to billing via the AT&T Chat and it was confirmed
I paid the amount even though it seemed predatory and very pressured
I was assured that the account would not be terminated before and after I made the payment
Two days later I went to login to my account to check the status of my account to pay the remainder
The internal portal said "Your account has been closed as of 11/23"
This was directly contradictory to the information provided and confirmed by both customer service representatives
I have since used the AT&T chat times since the phone line was closed and each person said that my services should not have been terminated
I have record of each of those conversations as a pdf
Also, each

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Our phone service has not worked in monthsIt's seems like a hassle to get service from AT&T to fix our landline, so we decided to cancel the serviceIt's unreasonably hard to cancel our landline serviceTwo previous calls to the AT&T landline help line resulted in over minutes of waiting for a real person; I just gave upToday I finally reached a real person and learned that I had to call a special cancellation line which I've now been on hold with for some timeAT&T makes it unreasonably hard to cancel your serviceThe ability to end a contract shouldn't be cloaked in mystery and take numerous attempts and much customer timeI just want to stop paying for a useless service

Att&t you are not the business you use to be.Had Att for years.A couple of years ago starting having trouble with internet,After modems house calls.I was finally told that because I live in a rural area that internet business had grown out here.My internet got slow.U verse didn't help.When theres no gate way now no phone.I kelp up with the times u verse went down on the calendar.I as for the corpoffice address these people didn't know who the CEO was.Now I am battling about final bill.The Bill was in my dead husbands name until I switch to u verse they owe me$dollars from that bill.Thats has been a year

I was told when I got a new line that I could transfer a number from an existing separate account onto my account at a later time because the person
I came in to get a new phone because I needed to I needed to add a line and was told that I could transfer an existing phone number from a separate account to my new line that was added to my account I was promised this by the employee, and yet when I came into the store today to do that I was unable to do so

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Sept called and spoke to *** in customer service he went over going to uverse for my home phone and internet During the call I was told that for uverse home phone and internet it would be $per month he also went over adding direct TV but I opted not to change There was no activation or installation charge I get a bill and instead of $per month per month it is $plus a $installation I can live with the $per month but that was not what was quote when I called today about the installation the customer service rep said he could not help me after I told him to check the note as to what was said on the call then I asked to speak to a supervisor and was told one was not available and that there was nothing they could do anyway I went on to explain I have a letter from AT&T p

On or about July 8, I applied for internet and wireless service with ATTMy wirless tablet promotion was not honored as described by ***
The representative, *** quoted me $activation fee for Tablet plus $one time charge and $month service fee and month credit for tablet, no installation, $per month for internet,etc He specifically stated that I would receive a dollar credit per month for tablet service as if I were getting the service for freeHe said that a few times throughout the callHowever, my first and second bill do not reflect a $credit for tablet serviceI called ATT sometime inAugust about my first bill and asked why the $credit does not reflect and the representative indicated she did not know why it was not showing however granted me the dollar creditShe connected with another department and they confirmed the promotion was correct, but did not know why it was not showing I called ATT again

Service Type: Business ServiceAccount: Professional Plaza Clinic CorpAccount: Professional Plaza Clinic CorpReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Spoke with AT&T representative in June of about billing contractWas advised of a plan that would lower my bill to $before taxesWe agreed that our the new contract would be effective in AugustWhen we received our bill in September it was over $800.00, when I call to discuss the billing, the representative advised that we were being billed a mouth in advance(did sound right, but okay)This bill was paid in fullReceived a bill today (current bill) of $AT&T is out of controlI would like to report this not only for a resolution, but to prevented this from happening to another small businessThank you in advance for your help in the matter

I was told by AT&T that I would get a buy one get one free phone and they would pay for my other carrier disconnect charges Neither has happened with numerous attempts I have case number after case number with no response or care that it has been a year

AT&T has charged my credit card for services after my cancellation date with the company
On 9/I called to discuss my options as my promotions were endingWe couldn't find a package that worked in my price range so I asked to cancel my services at the end of my one year contract periodThe man set it up to end on 9/Unrelated but happening at the same time, AT&T needed to repair a cut line and had a service order open for thatOn 9/I chatted with an AT&T agent to cancel the permanent burial of the outside cableHe assured me that the order to bury the cable was cancelledAdditionally I requested confirmation that there would be no additional charges on my account and he said that was correctI can provide the chat documentation for referenceWe got home on 9/to find that they hadn't cancelled the burial order and that an agent had come to bury the wireThe person burying the cable cut other lines in our yard and messed up our recently finished stone driveway buryin

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : **br/>I cancelled my service because of poor customer and internet serviceI was promised a $rewards card on this service and on the other service in my name also account at *** $which I never receivedI requested unlimited internet and was charged overagesI continued to have internet problems, customer service was contacted several times also came out several timesI finally cancelled my internet and was told I was under contractI explained to *** that I was not told there was a contact and that I specifically told them I did not want a contractI was told I would be charged a $early termination feeI bought another router because one of the technician told me it might be the routerI was told it was not a contractI also tried contacting *** with attached XXX-XXX

I previously called att to sign up for internet service, sales guy lied about speed and when technician would come to install, I found out about the true speed from technician when he arrived to installI canceled on the spot when tech was at houseI am now being harassed by at&t by email and mail about returning equipment that I never receivedI recently just got a bill for $for equipment and if I don't pay by 26th they will send to collectionsNobody at att customer service knows what's going on and they keep giving me different numbers to contactThis is causing a lot of stress and would like this resolvedThank you
Product_Or_Service: AT&T uverse internet
Account_Number: XXXXXXXXX

I was with AT&T they ask me to change over to DirecTV because they said it would save me bundles of money because I had made it crystal clear I'm on so security disability and I'm living penny to penny well instead of my bills being only a $a month my bills now are reaching over $a month they have me at $for the last months and people walked into my house which I had no idea who they were when I was getting my Internet done and they just walked right into my house and said they were just there to make sure everything was going OK and then later on they finally confessed they were there to try to sell me their wireless I told him I had been with my company for since I was years old and I am now years old so many years they said numerous times his name was Randall the salesperson said that oh no I can have it at a $a month and that's unlimited everything well let's make a long story short my bill on that is almost $to so Haddaway get from having all and only being charged $a month for everything to being charged over a $I'm only getting and some dollars on my sa security check I do also see that there's 3rd party charges I stressed to them that I do not do sir party charges I did call Sprint back and asked them can people hack into your phone they said absolutely yes they can hack into your phone because I had surgery and my phone was and a tower and I was wearing our respect and with my key on it how could 3rd party charges be going on during that time if I'm don't have my phone and nobody has access to itSo if something is not done I'm gonna have to go to a lawyer because I can't afford not to get the lawyer because they have made my prices so high they found and pinpointed a disabled person and said here's a sucker let's take her for what she's worth I feel like they pinpointed meThere is no way I will ever be able to forward these bills ever I have no idea how it got up to $I don't leave the house ever I'm in the doctor's offices Moore's I'm home I just want things back the way they were when I actually had a company that I trusted and then these people come in and they changed my life completely around they tell me that they're gonna give me $for credit for my daughter cell phone and $credit for my phone they did not do that they only gave me a $credit for the cancelation fee which was $they told me they would take care of that I have never been so sick about something in my entire life but as I stated I don't know what else to do then I call AT&T to tell him I wanna cancel and she laughs and she giggles as I explained to her that I have spinal bifida I have a tethered cord I'm disable I can afford these bills how could you guys have done this as I'm crying on the phone and the lady so evil when so had no drop of empathy whatsoever said oh well go ahead and cancel then you gonna pay $for your phone and $for your daughter's phone and a $for your tablet I thought how cruel how could you do this to somebody who is disabled knowing they didn't have any money and then nobody told me Sprint was gonna take $out of my checking account so days after my so security God direct deposit I went to go buy a gallon of milk in it said I was declined I thought I was going to have a heart attackWill come to find out Sprint took $out of my account so now not only do I owe them $but now IO AT&T a $can you please explain to me how this has lowered my bill and this is exactly why my attorney wants to talk to someone you cannot do this to a disabled person you pin pointed me you looked at for me and said here we have a sucker and it worked and I have tried to make sure that I can get my things lowered to what you guys said it was gonna be and nobody would help me if anything you laughed at me and hung up on me several times being on the phone at o'clock in the morning till o'clock in the evening being so tired that I just cried myself to sleepI'm exhausted and I can't take it anymore I met the end something has to stop I can't take my pain and I can't take the bills it's overwhelming who knows what comes next exp

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T today, about a credit for service during the time I was down and a courtesy adjustments for several missed appointments and failed commitment from AT&T involving repeat service outages in December I began my call with the Detroit office where I spoke technical representative *** and escalated to a floor supervisor *** in the "Detroit Premium Care Office" I called because I was out of service for several days in December and though I had appointments scheduled the technician did not arrive or did not show up as scheduled I was not contacted and when I called in to find out why the tech had not arrived I learned that my appointment had been changed or cancelled due to an area outage During my calls on today, I was advised that after looking over my account I was entitled

I cancelled Uverse service & returned equipment in June They continued to charge my account through autopaySeveral promises, no reimbursement
Service was cancelled on June 9, They continued to bill my account after service was cancelled, according to them, because I didn't cancel the autopay when I cancelled the serviceEquipment was returned on June 20, at a local UPS storeI have receipt for equipment returnedThey claimed that they were charging me $for equipment that was not returnedI provided them with the information on receipt proving that equipment was returnedThey said that only of devices were receivedLater they said they found the device that they claimed was missingMy account was debited $on 6/27/Of that amount, days only should have been charged as a final bill, June 6-9thOn 7/27/my checking account was debited $since AT & T claimed that they didn't receive the equipmentThat was not trueI have a recei

Illegal Browser hijacking rerouting internet traffic to a error search page that does not appear in user browser search engine listEven with NET NEUTRALITY repealed the "stronger" rules*** created does not authorize browser hijacking to be legal by cable companies without making hacking legalinterrupting someone using their bookmarks and over riding browser authorized search engines and blocked sites is ILLEGAL

My mother *** moved into an assisted living facility and I am trying to get AT&T to stop U Verse and phone service at her vacant houseWe called customer service and they could not do anything because my mom does not remember her "security pin" nor does she remember the "security question"My mom's memory is not that goodThey told us to go to an AT&T store to get the services turned offSo my wife brought my mom who is wheelchair bound to an AT&T store but the salesperson said they dont do that thereShe did offer to reset the security pin but it did not get resetThey then told us we need to go to a "corporate" AT&T store and show the manager a picture id of my momThe manager will then call customer service and they will ask a series of questions to the manager about my momWe are getting the run around and Im tired of it
Account_Number: ***

I've spent the last four hours trying to cancel my phone service with AT&TDuring that time I have mostly been waiting for an operator because I've been hung up on four times(Not caused by loss of signal, I assure you, I've been stationary and don't have a problem with dropped calls ever at this location.) As of this review I am still on the hook for a service I am not using and will not be usingDue to this terrible customer service experience I and my large family will be boycotting AT&T for as long as we livePlease go bankrupt soonIf the CEO would like to ride around in my trunk for four hours after which I will charge him 60$ for the privilege of being let out then I might consider us evenYou'll still be boycotted but I would stop telling everyone I meet on the street about what a nightmare you are

Last time, I spoke with AT&T was in AugustI went to the AT&T store (which I prefer to do because in most cases they can handle my business and personal Uverse accounts at the same time) to address these outrageous billsThey told me there were no promotions to help me lower my collective billThey advised me to call the loyalty number; I did
At 6:pm central standard time, as leaving the att store, I dialed on my att phone; I was on the phone until 7:pm central standard time and my issue did not get resolvedI was transferred to multiple low-level employeesLoyalty transferred me to UverseUverse transferred me to businessThe line disconnects, I call back and do it all over againWait on hold, someone picks up, unable to help, transferSmall business owner's nightmare!
Eventually, I was connected with a supervisor's supervisorI explained to him that I went to the att store trying to lower my $monthly billsI told him that they were unable to help because there were no promotions available at the timeI explained to him that I have been with att since the beginning of the millenniumI explained to him that I wanted to lower both of my billsHe told me he couldn't help me reduce my Uverse bill because that was a different sector of the company, a separate entity
I was dumbfounded a supervisor's supervisor at a telecommunications company couldn't communicate with another supervisor from another branch of the corporation after low-level employees bounced me back and forth between the twoI explained to him that this customer service is unacceptableI said to him that neither sector was able to address any of my concerns, and that is why I was adamant to speak to himHe eventually said he would call a Uverse supervisor, but the office was closed
After a week and a half of contacting AT&T, my above issue was resolvedThe senior account executives (for UVerse and Business), had no idea why the other account managers said there were no promotions to lower my billsThey were able to cut my UVerse bill in half per month and saved me about $per month on my wirelessI stated that the lack of internal communication within the company is astounding; they ensured that these problems would be addressed
So, I decided to give AT&T another chance today, and they failed miserablyI called today at 10, or am, and I asked if they were still offering the iPad deal for $The representative told me that they could do thatRight then and there she asked me if, I would like to add the iPad to my planI said I would go to the corporate store and add it myselfWhen I went to the corporate store, they tried to add the iPad to my plan; they couldn't (unlike what the representative told me earlier today)
I also saw a number that I was unfamiliar with, and I investigated itIn May, I went to an AT&T corporate store wanting to add an unlimited hotspot to my business plan; I spent five hours with the store's general manager and phone representativesAfter five hours, the GM and the several phone representatives said that AT&T no longer offers unlimited hotspot for businessI returned the hotspot right then and there; I did not leave the store and was still charged a restocking feeHowever, since May, my account has been charged $and change every month because of the corporate store's GM did not remove the hotspot on my account
After two hours in the store today and being told that I had to buy an iPhone for the promotion, I decided to call The first person I was talking to "Jessica," said that she was able to add an iPad to my account without buying a new iPhoneI said okay, we went through all the steps; I gave her my credit card number and everythingHowever, during the last stage, the call was disconnectedI waited for a callback and did not receive one; called againWent through the whole process again, to get to the point where I have to buy an iPhoneI requested to speak to a supervisor, explained my situation(s), and she stated: "We failed you as a service provider."
Bottom line:
-A representative told me earlier I could get an iPad 32GB $20/m unlimited data for a one time cost of $-The store representative told me the same until the final step, and then he said oh you have to buy an iPhone
-The phone representative after him went through the whole process, took my credit card information, but the call disconnected
-The phone representative after her went through the entire process, took my credit card information, but then was told that I have to buy an iPhone-I was being charged $20/m for a hotspot that I have never purchased or used because no one is educated on the current products and plans AT&T offers-Every AT&T employee is subjected to poor training, resolution, and retention because of upper management's neglect of customer needs and satisfactionIf this were not true, I would not be passed around like a pinballIf this were not true, every employee that I talk to would tell me the same thingBut since this is true, expect to be transferred multiple times, expect each representative to tell you something completely different from what you were told, expect that your issue(s) will not be resolved each and everytime you call