AT&T

Even though the vast majority of reviews here are negative and one more seems to be useless, I will add mineAT&T customer service is a nightmareTheir services seem to have gone down the drainI ordered a home phone line over three weeks agoThey started charging me for the phone two weeks ago, but cannot make calls, so I am being charged for a service I cannot useI have wasted hours of waiting for a rep to answer, talked to multiple "technicians" and still have no phone serviceTheir support goes in circles in an endless loop and looks so desperate useless, my level of frustration is non-measurable at this pointWhat has happened to our companies? Globalization?

I was sold an AT&T Bundle for $plus tax with total cost not to exceed $per month for month period The costs consist of TV (CHOICE PACKAGE) @ 74.99/month, Internet $40.00/mon and Voice $10.00/mon The contract stipulated "Free Installation", free equipment, and months of free premium channels The conract was signed 7/29/by ATT rep Mr *** *** and myself.ATT and Direct TV, however, have consistently over charged me _compare $to $74.99) every month, and I have called every month to have the bill adjusted The Internet and Voice charges have been adjusted, but TV cost has not been adjusted to match the contract.It is on their record that I have called to resolve this issue, but ATT has failed to resolve it I am now coming to Revdex.com to help me resolve this problem.Please Help!
Product_Or_Service: AT&T Bundle (#***)
Order_Number: DTV # ***
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T today, about a credit for service during the time I was down and a courtesy adjustments for several missed appointments and failed commitment from AT&T involving repeat service outages in December I began my call with the Detroit office where I spoke technical representative *** and escalated to a floor supervisor *** in the "Detroit Premium Care Office" I called because I was out of service for several days in December and though I had appointments scheduled the technician did not arrive or did not show up as scheduled I was not contacted and when I called in to find out why the tech had not arrived I learned that my appointment had been changed or cancelled due to an area outage During my calls on today, I was advised that after looking over my account I was entitled

I told atnt to turn off my internet on a friday, they turned it off days earlier then charged me dollars to turn it back on for daysSave your money and go to spectrum

My bill was past dueI contacted AT&T through chat and telephone to verify the amount needed to keep my account closing and paid it..still closed it
Called on Monday 11/was told to keep the account from being terminated that I must pay $
To double check I even reached out to billing via the AT&T Chat and it was confirmed
I paid the amount even though it seemed predatory and very pressured
I was assured that the account would not be terminated before and after I made the payment
Two days later I went to login to my account to check the status of my account to pay the remainder
The internal portal said "Your account has been closed as of 11/23"
This was directly contradictory to the information provided and confirmed by both customer service representatives
I have since used the AT&T chat times since the phone line was closed and each person said that my services should not have been terminated
I have record of each of those conversations as a pdf
Also, each

Service Type: Residential ServiceAccount: XXXXXXXXX_3Account: XXXXXXXXX_3Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0They quote one rate then it changes sales quoted then for lower serviceDidn't even have order correctReba from Missouri office made quote Talked at1:March Thanks *** *** This has happened before with this company last year

I had my ATT & DirecTV combined and never had any problem until I received a past due notice for the $payment that was due on 8/ I looked at my bank statement and saw that $was paid to AT$T on 8/7, so I called DirecTV and was told that all billing question had to go through AT&T since all payments went through them, so I called AT&T They told me that the $they ware paid on 8/covered the billing period of 6/- 7/15/17for AT&T, but the billing period for my DirecTV account's billing period was for 6/16/-07/15, of 7/15-8/so they did not owe DirecTV the $that DirecTV stated was past due as of 8/so they interrupted my serviceI went ahead and paid the $because I did not want this issue to effect my creditThe most confusing part is that AT&T showed the billing period for DirecTV as 6/16-7/15, yet DirecTV's bill shows the billing period of 7/-8/I have gone back and forth with AT&T about this bill I know it may not seem like a lot t

Service Type: Residential ServiceAccount: ***Account: ***Reached:***Ext: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have disconnected my internet dsl service with *** in AprilI have been asked to pay two additional months of service under the pretext that is the last ***Now on top of this, I just received an email informing me that I own $for a home phone ***I have not had a home phone in the last yearsAt&T is extorting money out of working people, they have the worst inner- corporate communication departmentThey have collected, so far from me around $dollars after I canceled my internet with them, now they created a none-existing phone account to continue to charge me a monthly feeWhere and when does this end? If it doesn't stop, soon I will see you in court

I have services with AT&T - Internet, fax, cable, and home securityI have always been enrolled in auto pay with no issuesRecently my bank account was compromised with identity theft so a new debit card was issuedI immediately went online to update my auto pay billing card on fileWhen I log in to the AT&T app or online I immediately get redirected to my digital life accountSo I made the updates there thinking both systems communicate with each other, but apparently they do notMy digital life got updated but for my other services I have kept getting delinquent notices by mail and messages on my TV that my card on file cannot be billedI keep making payment over the phone and follow the prompts to sign up for auto pay again with new card on file saying it will take about billing cycles to processWell it has been more than billing cycles and I still get these delinquent messagesI finally called customer services so I could get a live person to update this for me and

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I requested to have my home And Internet service, to Internet oonly due to the fact the *** was too hight and the phone never worked I called and complained for months it was never fixedI was switched to an Internet only account and was told my account was credited for all the trouble and to pay and it would be closed and over I have been double billed ever since..I have called every month every since August and have been told it's been handled wait for a final *** and now I'm getting calls everyday from a collection agency when I have been told repeatedly that I shouldn't owe anything, I called asked to speak to a supervisor and was told someone would have to call me in a week! I waited on hold minutes another day and then the line disconnected I am truly upset and frustrate

We have had AT&T for years, and within the past months the service has gone down hill We have had internet/phone outages for greater than hrs now, times within months This is unacceptable and definitely does not live up to their 99% reliability advertising Also the care agents have not been able to provide any update as to when the services will be back up and running I work from home, so for me this is my lifeline to work I cannot be productive and lose wages when I am not working So just getting a credit on my bill for the days the services are down does not help me a whole lot My job also gets put in jeopardy as I have to have internet to do my job I would like to know how ATT is going to compensate and resolve these issues for good, so we can have reliable service Otherwise I would like to know how I can get out of my contract without having to pay a bunch of money so that I can switch to a more reliable service company
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was excited about getting AT&T fiber in our neighborhoodUnfortunately, the installation of the fiber internet, uverse TV, and phone system has been a disasterIt has been months and I've spent 20-hours on the phone or online chat with AT&TCustomer service is a joke...they never fix anything online or on the phoneThey end up sending a support guy which makes me miss work to stay at home more time Twice I've had a problem with a DVR, and each time they sent two boxes instead of one, and then the second box doesn't work and both times they've had to send out a tech to fix the problem after hours on the phoneThey damaged the house installing the fiber but said "don't worry, someone will be right out to fix it"No one camei called and literally spent hours being passed to dif

When my husband passed away AT&T was impossible to work with to get my account name changed and billing payment account changed After many failed efforts to get these two issues updated, AT&T's representatives succeeded in locking me out of my account for failure to pay even though my husbands account was being charged My new account wasn't linked to any actual billing to enable payment Was still charged overdue charges for the month my husbands account was charged Representatives and supervisors never listened to the issues and kept reiterating what they could not do with their computer systems to fix my account When I asked to have the $overdue charge removed I was told it couldn't be done then after talking to a supervisor who said the adjustment had occurred but couldn't be seen on their computer screens Now I have to wait to see if the next bill shows the changes Another month of checking their work which I don't anticipate is done correctly given this track record The bottom line is failure to take these account issues seriously, no accountability or follow up by representatives or supervisors AT&T is really a mess If such obvious issues exist in such a clear cut case, what outrageously bad service is happening with other service calls What I have experienced is shameful and I just pray for another service provider that is competent and accountable to compete in this space This is what happened when the former AT&T went out of business You can't treat paying customers that are experiencing problems with their failed systems like they are a nuisance Fix the problems when customers contact support, be accountable and follow up like a real professional company
An Absolutely disgusted customer

Not providing UVerse services when the entire neighborhood is able to access
Trying to get internet access at our home All the neighbors have it, there are at&t poles in eye sight and I am unable to get it I have called customer service, contacted them via FB, have an escalated ticket and all of them have never been answered nor called back I would like to know why our home can not get your internet service when everyone else canthank you

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Our phone service has not worked in monthsIt's seems like a hassle to get service from AT&T to fix our landline, so we decided to cancel the serviceIt's unreasonably hard to cancel our landline serviceTwo previous calls to the AT&T landline help line resulted in over minutes of waiting for a real person; I just gave upToday I finally reached a real person and learned that I had to call a special cancellation line which I've now been on hold with for some timeAT&T makes it unreasonably hard to cancel your serviceThe ability to end a contract shouldn't be cloaked in mystery and take numerous attempts and much customer timeI just want to stop paying for a useless service

Had a prepaid plan (on autopay) for a family member while they were in the statesWhen she left, we tried to cancelCouldn't get into the account on website to cancel as we forgot password and had difficulties in resettingmonths later, and zero activity on the phone, we were finally successful but had to go through credit card company to cancelCompany refused to refund last payments (total of only around $- but it's the principle of it)Very disappointed in AT&T customer serviceLost a customerRevdex.com lowest available rating was a star but I would give it a star rating if I couldNever Again!

On july I ordered at&t triple play for A month for months At&t did not honor this oral contract.I have called about times , Each time they make me a promise and then each month they charge me what they want to charge meI know what I agreed toAt&t is not an honest company

Service Type: Business ServiceAccount: Professional Plaza Clinic CorpAccount: Professional Plaza Clinic CorpReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Spoke with AT&T representative in June of about billing contractWas advised of a plan that would lower my bill to $before taxesWe agreed that our the new contract would be effective in AugustWhen we received our bill in September it was over $800.00, when I call to discuss the billing, the representative advised that we were being billed a mouth in advance(did sound right, but okay)This bill was paid in fullReceived a bill today (current bill) of $AT&T is out of controlI would like to report this not only for a resolution, but to prevented this from happening to another small businessThank you in advance for your help in the matter

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had nothing but problems with AT&T since we signed up with themWe have both our landline and cell phone service with themWe have not had issues with the cell phone service but our landline is not working properlyI had started a month ago trying to get AT&T to help me set up voicemail, caller ID, and the number of rings before voicemail kicked inI got passed from one department to another and I spent a lot of time on hold and trying to explain my situationI thought I had set up a work order for a service call, but nothing came of itI then asked my daughter to see if she could help and she got the same run around with customer service and nothing was resolvedSo now I have decided to cancel AT&T and go back to Charter, but Charter is having problems getting service disconnected w

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XAccount: XXX-XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Approximately two months ago I called AT&T to inquire about a lower cost plan or promo for my Uverse service when the bill was raised from $to $After several phone calls, one service rep told me if I switched to VOIP, I could lower my bill by bundling the VOIP with my UverseI said that I would do that but still wanted paper billingI was assured that was the caseSeveral days later I learned that VOIP would not allow me to call AT&T if my Uverse service was down as they were interconnectedIt was a very "duh" moment for meSo I called AT&T and had my original basic plan reactivatedI did ask the rep if I would still get paper billing, and I was assured that I wouldI need paper billing as my husband is not computer literate and would not be able to pay bills if some