AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Contacted AT&T to cancel part of my serviceWas given an excuse that "Your account is locked" with a call back number and directed to call back hour laterWhen I called back, got an automated message saying their office is closedUsed chat, chat told me the office is closed, but they could direct me to a person who could cancel the TV portionThat sent me to a line which puts you in indefinite hold (HOURS!)In short, they block you from cancelling services and continue to bill you
Product_Or_Service: UVERSE, Internet, VOIP Phone, TV service
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1On May 17th at 9:a.mI spoke with manager *** in the retention department of AT&T she informed me that a request would be put in for the Internet contract that my deceased mother signed up for to be sent to my home which is the same home on fire with the account that I have been paying since my mother died over a year ago *** also informed me that a supervisor in the retention department named*** will be giving me a call explaining in detail why I could not cancel the service
I literally recorded the phone call that lasted minutes *** repeated multiple times that she put the request in that I made for the contract and the terms and agreements to be sent to me she started it more than times
Today June 2nd at 9:a.mI spoke with supervisors at AT&T who informed m

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Was told that my services will be connected on 1/31/between and the time went by and no one show up and so I call them and they gave me the excuse that my services couldnt be hook up until Feb because of line issueThat they were just aware of the day of the installation and did even notified me that they couldnt do and so the reschedule it for the of FebI really think that they could have notified me about the issueit is also bad that I need the land line for my husband health and I might not have a phone because of them Because the company that I am now with is going to shut if off because I cant afford it anymoreThat is why I decided to change my providerSo right now I really dont have anything good to say about their installation services because it didnt happen when they said

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : **br/>I cancelled my service because of poor customer and internet serviceI was promised a $rewards card on this service and on the other service in my name also account at *** $which I never receivedI requested unlimited internet and was charged overagesI continued to have internet problems, customer service was contacted several times also came out several timesI finally cancelled my internet and was told I was under contractI explained to *** that I was not told there was a contact and that I specifically told them I did not want a contractI was told I would be charged a $early termination feeI bought another router because one of the technician told me it might be the routerI was told it was not a contractI also tried contacting *** with attached XXX-XXX

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Cancelled AT&T U-verse service on April, Returned all equipment the next day by UPSWas informed of a credit to my account by mail for $ Stated on the back of the Balance Statement was the information that the refund will be issued upon return of all leased equipment Nowhere on the statement does it state that this process takes days before a check is mailed out Currently still waiting for my refund even though my equipment was verified of being returnedHave spoken with three different representatives from AT&T U-Verse with three different answers as to when I will receive my refundThe representative I spoke with told me it will take a week for my refund to come by mailAfter the week and no refund in hand, I called again I spoke with a representative and supervis

We moved in to a new construction home on July 27,AT&T technician came out to install service, on July 30th and said that he couldn't get it done, something was missingI had to call times to get someone back out to finish installationAbout a week later technician came out and installed it, dragging the cord across empty lots and said someone would come bury the cord by August 11thNobody came to bury it and I called multiple times and was transferred to various departments, placed on hold and sent to escalationsI urged ever agent I spoke with that our cord was exposed and would be cutDuring one conversation with a supervisor I inquired about wireless extenders we were promised for free when we signed upThe supervisor said "let's send a technician out to make sure all is working correctly first" I said okTech showed up on 8/24th and when he left, I got an email invoice for $on demand dispatchI called immediately and agent *** and supervisor *** as

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently have Uverse with At&tI swapped over from DSL at the beginning of MarchI have been charged for DSL as well as Uverse ever sinceI have been calling customer service ever since March, numerous times if you look at the call logI have been assured, numerous times, that the total of $would be taken care ofEvery month I get a new bill and am told to disregard it that it will be taken care ofLast month I received a notice that my account balance would be turned over to a collection agencySo I called yet again only to be transferred to different people for minutes because they didn't deal with that issueI finally got transferred to "Shirley" who assured me this would be taken care of and would not go to collectionsI was told yet again to disregard the billA

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for a new account with AT&T after my family and I moved to a new location in August I tried to transfer my family's old account to the new locationAT&T was not able to do the transfer over the phoneThey had to close the old account and I had to open a new account under my name in September The plan was the same as the old accountWhen I signed up for the new account they never told me it was a month contractThey never told me there was an early termination fee of $I just received an email from the billing department stating that I owe $on Nov27th, I had called a few weeks earlier in November about a charge of $for services I never received from themI start service with Comcast on Oct21st, They continued to billed my account a

I was with AT&T they ask me to change over to DirecTV because they said it would save me bundles of money because I had made it crystal clear I'm on so security disability and I'm living penny to penny well instead of my bills being only a $a month my bills now are reaching over $a month they have me at $for the last months and people walked into my house which I had no idea who they were when I was getting my Internet done and they just walked right into my house and said they were just there to make sure everything was going OK and then later on they finally confessed they were there to try to sell me their wireless I told him I had been with my company for since I was years old and I am now years old so many years they said numerous times his name was Randall the salesperson said that oh no I can have it at a $a month and that's unlimited everything well let's make a long story short my bill on that is almost $to so Haddaway get from having all and only being charged $a month for everything to being charged over a $I'm only getting and some dollars on my sa security check I do also see that there's 3rd party charges I stressed to them that I do not do sir party charges I did call Sprint back and asked them can people hack into your phone they said absolutely yes they can hack into your phone because I had surgery and my phone was and a tower and I was wearing our respect and with my key on it how could 3rd party charges be going on during that time if I'm don't have my phone and nobody has access to itSo if something is not done I'm gonna have to go to a lawyer because I can't afford not to get the lawyer because they have made my prices so high they found and pinpointed a disabled person and said here's a sucker let's take her for what she's worth I feel like they pinpointed meThere is no way I will ever be able to forward these bills ever I have no idea how it got up to $I don't leave the house ever I'm in the doctor's offices Moore's I'm home I just want things back the way they were when I actually had a company that I trusted and then these people come in and they changed my life completely around they tell me that they're gonna give me $for credit for my daughter cell phone and $credit for my phone they did not do that they only gave me a $credit for the cancelation fee which was $they told me they would take care of that I have never been so sick about something in my entire life but as I stated I don't know what else to do then I call AT&T to tell him I wanna cancel and she laughs and she giggles as I explained to her that I have spinal bifida I have a tethered cord I'm disable I can afford these bills how could you guys have done this as I'm crying on the phone and the lady so evil when so had no drop of empathy whatsoever said oh well go ahead and cancel then you gonna pay $for your phone and $for your daughter's phone and a $for your tablet I thought how cruel how could you do this to somebody who is disabled knowing they didn't have any money and then nobody told me Sprint was gonna take $out of my checking account so days after my so security God direct deposit I went to go buy a gallon of milk in it said I was declined I thought I was going to have a heart attackWill come to find out Sprint took $out of my account so now not only do I owe them $but now IO AT&T a $can you please explain to me how this has lowered my bill and this is exactly why my attorney wants to talk to someone you cannot do this to a disabled person you pin pointed me you looked at for me and said here we have a sucker and it worked and I have tried to make sure that I can get my things lowered to what you guys said it was gonna be and nobody would help me if anything you laughed at me and hung up on me several times being on the phone at o'clock in the morning till o'clock in the evening being so tired that I just cried myself to sleepI'm exhausted and I can't take it anymore I met the end something has to stop I can't take my pain and I can't take the bills it's overwhelming who knows what comes next exp

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Sept called and spoke to *** in customer service he went over going to uverse for my home phone and internet During the call I was told that for uverse home phone and internet it would be $per month he also went over adding direct TV but I opted not to change There was no activation or installation charge I get a bill and instead of $per month per month it is $plus a $installation I can live with the $per month but that was not what was quote when I called today about the installation the customer service rep said he could not help me after I told him to check the note as to what was said on the call then I asked to speak to a supervisor and was told one was not available and that there was nothing they could do anyway I went on to explain I have a letter from AT&T p

My main landline phone service I have from AT&T went totally dead last week on Thursday June I filed a repair report that same day through their website stating that my landline phone service went totally dead and I cant receive or make any calls at all and I need someone to take a look at it as soon as possible.I was instructed on their website to first do a test on my own to determine if the problem is inside my house (which I would be responsible for ) or outside of my house ( which AT&T would be responsible for )by connecting a phone to the jack located inside the AT&T box on the outside of my houseI did this and found there was still was no dial tone from the box on the outside of the house so that indicates the problem is most likely in the AT&T wiring somewhere outside and I mentioned this when I completed their online request for service report.The problem I am having with them is after I completed the request for service report I received notice that it would be Sa

Horrible customer service and automated phone system, No dial tone at NID and will not send service repair for one week

This is the worst customer experienceI scheduled a service appointment, already two weeks out from the date of schedule, and it was scheduled from 1-3pmOn the day of I called to see if they could come 1:or later as I had another conflicting appointment and wouldn't be home until 1:They said they would "take note" of the request but if the technician showed up it would count as a missed appointmentSo then I tried to reschedule, and ended up sitting on hold, being transferred, and waiting on the phone while the representative took TEN MINUTES to open the "tool" he was using for appointment availabilityThen he proceeded to tell me that there was no appointment today for me, in fact it was next week from 10-At this point I asked to speak with a supervisor, sat on hold for another minutes, then the supervisor came on the phone and told me yes I did have an appointment today but it was from 8am-2pm and that the system just much have changed it! And the next available appointments weren't for weeks, and even if I did reschedule a different time the system could just go in and change it all on it's own and it wouldn't matter what I scheduledThis is so unbelievableSo now I'm going to sit at home all day waiting for ATT to call me and tell me they're on their wayF this place

I have been with AT&T for yearsA decade, to be exactThroughout that time, I have had minor issues with billing, etcthat have been easily cleared up through a phone callIn fact, although having to call AT&T several times to deal with the issues, I usually got off the phone a pretty satisfied customer
But recently the company went too far
I took advantage of an online promotion on the last day it was offeredOver the phone, I ordered a "free" LG GphoneThe deal was, I had to activate a new line and pay the first three installments, which would then be credited back to me
Several months afterward, AT&T continued to bill me for the phone, and I continued to speak to reps, who would typically issue me some sort of creditFinally, in December (five months after taking advantage of "deal"), AT&T suddenly cannot find the promotion, tells me that they have no record any deal associated with the G(which I wouldn't have gotten had it not been "free" -- I gave it to my elderly grandfather), and that I owe them nearly $more dollars
To make a very long story short(er), I spent hours and hours, literally, on the phone and on chat with various representativesTwo of them said that they saw some evidence of the promotion, while the rest were allegedly obliviousIt didn't exist, they saidAnd not just lower-level representatives, but supervisorsThey created an "urgent case" for me that dragged on for weeks and weeks with no call-backAT&T continued to bill me for the phone, and I continued to call and tell them I wasn't paying for it
Finally, AFTER I filed a complaint with the Revdex.com and the FCC, coincidentally and mysteriously (note the sarcasm), I get a call from the president's officeThe person I spoke with found the promotion with no trouble and, within a day or two, assured me that I will be receiving the appropriate credits from here on outFinally, after spending hours and hours that I didn't have to waste, I got from AT&T what they promised me six months agoOf course, now I am tied to AT&T for who knows how long, while I "pay" for the is "free" phoneThis scam is well-documented online -- go to Google and see for yourself
The day I have fulfilled my obligation to them, I am finding a new carrier and never looking backUntil then, I will take every opportunity to make sure that everyone knows what a fraudster AT&T is and that no one I know takes his or her business to AT&TMy other family members, aware of what I've been dealing with, have already switched to Verizon

Mid January 2017, based on your TV advertisement, I called your number to inquire about your services and your representative offered me to switch to U-verse + internet + Home phone for two years as a bundle for $per month + $visa card In addition they will deal with the possible cancelation fees from Direct TV, which is owned by ATT*ee order #
On Feb as I called to schedule the installation, your representative offered a combined bundle including cellular phone I was offered a new Iphonewith unlimited data, unlimited calls and unlimited texts + $to go towards the cost of the phone plus free installation *ee order #
A phone was shipped to my home and was activated on Feb 11,
On March 3rd I received the first invoice, which was totally different that the contract I entered into at the time the order was placed Immediately call your number and your representative credited the account for what was not to be there, but also i

Why att sent their sales person making promises earned business
ATt sent their sales person making promises free installation $internetearned businessI contact several time hours over the phone transferred to different departments even out side country in China offered me gift card after days later been told its gift card canceled none payment and feeAll lies on your face feel so helpless looking forward to hear host answer

I have had nothing but problems with AT&T When I moved from my house and had my service disconnected until I got in my new house, AT&T disconnected my mother's service My mother is years old and she had no phone After many hours on the phone, I thought I had every thing worked out...my service disconnected and my mom's service back on They turn her service off again I gave them my name, my address and my account number for the disconnect AT&T said that the cell phone number on both accounts was the same so they used that to disconnect the service...really!?
After many more hours on the phone and writing to the Revdex.com, I got a call from someone in the president's office She said that because of all of my troubles, when I reconnected my service I would only have to pay a hundred dollars plus tax for my tv, phone and internet and I would get all new equipment and $dollars in a gift card I moved in this July 8th and I got old equipment..one box has already had to be replaced...only $gift card and $bill!!! I called and was told that this is the best that they can do I based my decision to stay with AT&T on what I was told This seems like a bait and switch scam to me I called AT&T last night The young man I talked to was very nice, but he couldn't do anything I asked to speak to a supervisor He said that she was in a meeting and she would call me back in minutes I still haven't gotten that call This isn't the first time time I have been told I would get a call back and the call never comes AT&T lies to there customers They trap you into a year contract and you have to put up with they lousy service or pay an exorbitant penalty I want what I was promised or out of the contract

When my husband and got marriedHe has *** and I had AT&THe had *** and I have *** car insuranceWhen we got married we price quoted car insurance and we both agreed that if he comes to *** than I go to *** and vise versaWell he came to *** under my plan and which that ment I got *** under his phone plan
We did the 600$ exchange at *** and I was told that I had days at add anything Bill wise from AT&T to ***
I didn't re have a bill and when months go by I start getting calls from a local numberThey are stating that since I took my phone number over to *** I owe close to $I have explained that I did not receive a bill in regards to this and the people doing the first party collections are mean, rude as nd just down right nastyI can't get into my AT&T online account and they are refusing to send be a bill through the mailThey however call to times a dayIf I answer them and talk to them they will call me atleast times a day and are demanding payment
I did not receive a bill and they are going about this rudely
Please helpI have doctor bills coming out the wazoo and don't mind paying what I owe in payments however they need to mail me a hard copy bill explaining what and why this is going on
Thank you for reading this and helping me with my situation

I Cancelled my Direct TV and Uverse and returned by equipment after moving because they didn't offer the services in my new areaAfter getting mail that my equipment was received, they kept billing me for three monthsHad to keep calling on endless transfers and holds just to have my bill erasedAdded hotspot to my account since I didn't have internetI received three text messages saying that I used all my hotspot and it's reaet July (This was on July 3) then, after working five days in a row, thi got another message saying my hotspot was all used and it would reset the filling month Aug I wasn't even home to use itSo I'm on the phone again, to erase once again, my internet and direct tv bill and to inquire about my hotspot useageThe lady told me there was a glitch and that she would reset my hotspot and to turn my phone off and back on and it's reset to 1gbDid it, nothingCalled the next day, a different lady promised me the same thing, so I did what they told me to

I called ATT and they charged me $
I did try to explain my end to them but they will give you a credit prior month then charge you double
Upon getting a bill times as high as my one I got Att on the phone and tried to work it out to no availeThey promised 45k internet service and do to the bad wiring at THERE DROP they cant even give me the 24k I was paying for
They sent a tech out here that I was not supposed to be charged for to tell me they cant make it workThey charged $for that! they charged me for movies I never orderedThey doubled there prices regardless if they work or not! I am supposed to be paying $per monthevery month I have to take an anxiety pill before opening the bill