AT&T

In June of this year, Att took it upon themselves to combine all my services with themI never asked for them to do thisWhen my July wireless bill was dueI had no way to pay the bill other than using the *features through my iPhoneAtt called numerous times saying I was in jeopardy of having my services turned offHowever, I have no way to pay my billAtt pushed us customers to use their myAtt appSo that it what I do and it does not workAtt customer service is awfulThey keep you on the phone for hoursThey do not honor what they sayI am unable to view and change my Direct TV NOW bill as wellThey do not have a working call centerYou have to use the CHAT feature to contact themThis is bad business

I was double billed without authorization
I am enrolled in auto pay with ATT for home internet service I checked my bank statement after being declined at the grocery store to find out that payments had been debited from my account instead of one After several attempts to contact ATT over the phone, I got ahold of someone who, after several minutes on hold, that my account was double charged because there was a reversal on the May payment by my bank I asked why that would happen and was told that I needed to ask my bank I then asked why I wasn't notified by them that they had not received payment for May, and was told that I needed to contact my bank I then asked to speak to a supervisor and was put on hold for approxminutes until the line just disconnected In attempting to call back, the automated system advised me that the wait times could be up to minutes to speak with someone

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1On May 17th at 9:a.mI spoke with manager *** in the retention department of AT&T she informed me that a request would be put in for the Internet contract that my deceased mother signed up for to be sent to my home which is the same home on fire with the account that I have been paying since my mother died over a year ago *** also informed me that a supervisor in the retention department named*** will be giving me a call explaining in detail why I could not cancel the service
I literally recorded the phone call that lasted minutes *** repeated multiple times that she put the request in that I made for the contract and the terms and agreements to be sent to me she started it more than times
Today June 2nd at 9:a.mI spoke with supervisors at AT&T who informed m

Had to wait hours for repair person to arriveTook minutes to get someone on the phone to order the service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was billed $for DIRECTV from 10/24/to 11/23/I was also billed from 11/2/to 11/23/for *** U-verse; therefore, I was double billed for days (11/to 11/23)I should have only been billed for days (10/to 11/1) for DIRECTV because U-verse was activated on 11/2/On 1/4/my wife spent minutes on the phone with ***The representative confirmed the billing error and told my wife they would credit my *** $67.xxThe pro-rated amount should be percent (of days); therefore, I should receive a credit of $(percent) plus the inaccurate billed amount for the phone and internet service under DIRECTVMy wife requested to speak with a supervisor because the math was too complicated for the *** representative, and she was denied that requestWe have been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had nothing but problems with AT&T since we signed up with themWe have both our landline and cell phone service with themWe have not had issues with the cell phone service but our landline is not working properlyI had started a month ago trying to get AT&T to help me set up voicemail, caller ID, and the number of rings before voicemail kicked inI got passed from one department to another and I spent a lot of time on hold and trying to explain my situationI thought I had set up a work order for a service call, but nothing came of itI then asked my daughter to see if she could help and she got the same run around with customer service and nothing was resolvedSo now I have decided to cancel AT&T and go back to Charter, but Charter is having problems getting service disconnected w

When bundling our land line, Cable (Uverse) and cell phones we were promised a $and $gift cardsThis promise occurred in March, We have called on this several times only to be told it was being processed and a sundry of other explanations We were never told to call the Rewards department Today on another attempt to find out about the gift cards, we were advised to call the Reward center who told us they did not have anything under the name *** or *** *** When requesting to talk with a supervisor, she informed us that the day period had expired and we no longer qualified for the refund In our humble opinion, this was a scam and we are less than pleased with the results of our numerous calls only to find out we will not receive the promised gift cards
On another note, an ATT representative came to our door to sell us AT&T cable I informed the gentleman that we already had the cable He asked if he could use my name as a reference and if th

When my husband passed away AT&T was impossible to work with to get my account name changed and billing payment account changed After many failed efforts to get these two issues updated, AT&T's representatives succeeded in locking me out of my account for failure to pay even though my husbands account was being charged My new account wasn't linked to any actual billing to enable payment Was still charged overdue charges for the month my husbands account was charged Representatives and supervisors never listened to the issues and kept reiterating what they could not do with their computer systems to fix my account When I asked to have the $overdue charge removed I was told it couldn't be done then after talking to a supervisor who said the adjustment had occurred but couldn't be seen on their computer screens Now I have to wait to see if the next bill shows the changes Another month of checking their work which I don't anticipate is done correctly given this track record The bottom line is failure to take these account issues seriously, no accountability or follow up by representatives or supervisors AT&T is really a mess If such obvious issues exist in such a clear cut case, what outrageously bad service is happening with other service calls What I have experienced is shameful and I just pray for another service provider that is competent and accountable to compete in this space This is what happened when the former AT&T went out of business You can't treat paying customers that are experiencing problems with their failed systems like they are a nuisance Fix the problems when customers contact support, be accountable and follow up like a real professional company
An Absolutely disgusted customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was excited about getting AT&T fiber in our neighborhoodUnfortunately, the installation of the fiber internet, uverse TV, and phone system has been a disasterIt has been months and I've spent 20-hours on the phone or online chat with AT&TCustomer service is a joke...they never fix anything online or on the phoneThey end up sending a support guy which makes me miss work to stay at home more time Twice I've had a problem with a DVR, and each time they sent two boxes instead of one, and then the second box doesn't work and both times they've had to send out a tech to fix the problem after hours on the phoneThey damaged the house installing the fiber but said "don't worry, someone will be right out to fix it"No one camei called and literally spent hours being passed to dif

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April I contacted AT&T to cancel my landline due to minimal usageI was transferred to a "retention" specialistThe rep told me I could get u-verse voice for $along with my internet at a higher speed for $for a total of $per month, which would be less than the cost of just the InternetI was told I would need to have a technician install the Uverse voice at no charge and I would be given a hr timeframeI told the rep that I would need to take vacation time
On April I received an email from AT&T outlining the service agreement @ a cost of $41.99/month and confirming the installation apptThe Uverse voice was installed
On May I received a billing email from AT&T stating the amount due was $85.91, with the voice charge being $30, not $A rep started an onlin

Why att sent their sales person making promises earned business
ATt sent their sales person making promises free installation $internetearned businessI contact several time hours over the phone transferred to different departments even out side country in China offered me gift card after days later been told its gift card canceled none payment and feeAll lies on your face feel so helpless looking forward to hear host answer

I have been a customer for over a decade and each year the customer service gets worseCalls drop, they don't call you back despite having to give them your call back numberNo one seems to understand what I'm asking even though it is basic direct questionWhen asking to speak to a supervisor they tell me they cannot transfer me and I'd have to call back and wait in the cue againSpent days and at least an hour on the phone each time with no resolveI asked to have them resolve the issue and confirm with email or call and they said no, of course! This is the worst customer services and reason why I wouldn't recommend using them for home or businessOH! the experience with their business side was even worse and the most unprofessional demeanor I've ever encountered

Misleading advertising of requirements for new service
When I signed up for internet service on line, I was given the option to self install my required equipment with no fee for the installationBut, that same evening, I was sent a message that they need to come to my residence that I would have to pay $to get it installedI called AT&T and asked why the change and their excuse was that with self install, I may have problems and they would have to come out anywayI think it is a poor excuse to get extra money from me when I have the knowledge to install a modem without any help from anyone

I signed up for a business bundle which included phone, internet, and tvThe internet service was terribleInternet would disconnect me every to minutesIf I was in the middle of writing an estimate, I would have to start over after I was disconnectedSomeone came in to connect the satelliteThe gentleman was here for minutes, left without telling me anything, and never showed up againPhone was never connected or given a signalI sent an email, and never received a responseI immediately had to switch to XfinityNow I'm getting dept collections calls for different amounts from AT&T for service I never had properly installed, and the most important service which was internet wasn't properly workingI was to collection for early termination of contract when they never finished providing the promised service in the contract
Product_Or_Service: Business Bundle

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I been with AT&T internet for over years and it started off bad cause my service was slow but AT&T work fast to fix that After a few months my service started to slow down again so a representative suggested I upgrade to AT&T since it would be faster so I did that with the $off promo to pay $a month instead of the $some I was paying before Not long after I left the country but my service was always payed for When I came back this may I price issues almost every week with my InternetSo I restarted it often till about a month ago when my service just stop Once again AT&T came out and switch the box but almost as soon as they fix it my service went down again techs later I find out my home doesn't support the AT&T max I upgraded to so before I found that out I notice som

We were a Small Business Customer for over yearsMy company had land lines and a fax line and in the last year my bill went from $per month to $per month I tried to get a bundle package in July and finally canceled in OctThen in DecI received an email that I was scheduled for a fiber installationI told them I did not order this and told them to cancelthe sent me a bill for $after phone calls I was told that it was a cancellation feeI was so upset and there is not much you can do about it
Stay Away From This Company!!!!!!!!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had my service transferred from my old address to my new one in September of I was later called about a promotional plan if I upgraded my services to include Direct TvFor all services I would be charged $89.99+ taxes and fees totaling ans average of $120-per monthAfter December bill I began to receive bills in the amount of $172-205/ monthEvery month since we have called about the incorrect bill and have been given ***After calling back several times every month & requesting to speak with supervisors, they usually end up crediting us and assuring us the bill has been correctedOnly to find the following month the problem has not been resolvedOur service promotion has been like out the system and they claimed to put us back on a promotion plan closest to it but that never w

Naturally I am an advocate for ATT but they have really upset meI have been with them for a few years and typically don't have any complaints but now I am truly baffled I spoke with an representative about being charged $in restoring fees because my services where disconnectedWhich in my opinion in ridiculous and a rip offApparently they charge you separately for reconnecting your servicesHe directed me to call someone and they tell me that its nothing they can do because it wasn't their errorThan I asked her so why would he direct me to you, if he knew there was nothing you all can doShe gave some lame excuse, I told her I was upset and disappointedThey I good bye, she laughed! She literally laughed (I'm guessing she thought I didn't hear her), the only reason why I didn't say anything was because I had to go a meeting and had no time to give her a piece of my mindI'm really disappointed with ATT and the customer service I received todayFor the money you all receive from me monthly I should be treated better than that

Not providing UVerse services when the entire neighborhood is able to access
Trying to get internet access at our home All the neighbors have it, there are at&t poles in eye sight and I am unable to get it I have called customer service, contacted them via FB, have an escalated ticket and all of them have never been answered nor called back I would like to know why our home can not get your internet service when everyone else canthank you

We have been without a biz phone line for days and it is impossible to reach an agent to get any resolution!
Our phone line went dead days ago and we have been without our main business line during the height of our busiest season We have been trying to get resolution since it went down and it has been next to impossible to reach a live agent We have an online ticket that tells us everyday that there is a technician working on our line but still no resolution and no contact We are losing revenue every hour that our line is down