AT&T

I went to the store in Alton, IL last night to have a clerk help me download an updateAs he was downloading my update, he kept asking me about changes in service, trying to get me to sign up for DirectvI kept saying no, I wasn't interested, I'm fine with my service, I don't want DirectvWhen I was leaving, he asked if I wanted to set up a time for Directv service to startI again told him I don't want Directv and that I never agreed to itWhen I got home, I saw that I had five emails from At&t saying I'd ordered this service which I NEVER didThey tried to cheat me into a contract that I never wanted or agreed toI called in and after a lot of time and effort, they removed the service from my account but I think this is fraud

When my husband and got marriedHe has *** and I had AT&THe had *** and I have *** car insuranceWhen we got married we price quoted car insurance and we both agreed that if he comes to *** than I go to *** and vise versaWell he came to *** under my plan and which that ment I got *** under his phone plan
We did the 600$ exchange at *** and I was told that I had days at add anything Bill wise from AT&T to ***
I didn't re have a bill and when months go by I start getting calls from a local numberThey are stating that since I took my phone number over to *** I owe close to $I have explained that I did not receive a bill in regards to this and the people doing the first party collections are mean, rude as nd just down right nastyI can't get into my AT&T online account and they are refusing to send be a bill through the mailThey however call to times a dayIf I answer them and talk to them they will call me atleast times a day and are demanding payment
I did not receive a bill and they are going about this rudely
Please helpI have doctor bills coming out the wazoo and don't mind paying what I owe in payments however they need to mail me a hard copy bill explaining what and why this is going on
Thank you for reading this and helping me with my situation

May 21called AT&T about my tv, spoke with a representative she told me it was my cable box and I need another and she will send it out and I told her no don't send it, because I can't hook it up or take it a loose cause Im on oxygen and I have percent lung function so I can't hook it and im leaving town won't be here to expect it so don't send it, the representative sent it any way I was not like I told her I wouldn't be now there charging me for it after I repeatly told her t to send it I spoke with ups and they said they returned it and they got it JuneI gave att the tracking number and they still charger me I spoke with supervisor and let them know I never ask for this box why do I have to pay for it and you have it back and they still have the chargers on me know body listen to me I want the charges off my name

This is the worst customer experienceI scheduled a service appointment, already two weeks out from the date of schedule, and it was scheduled from 1-3pmOn the day of I called to see if they could come 1:or later as I had another conflicting appointment and wouldn't be home until 1:They said they would "take note" of the request but if the technician showed up it would count as a missed appointmentSo then I tried to reschedule, and ended up sitting on hold, being transferred, and waiting on the phone while the representative took TEN MINUTES to open the "tool" he was using for appointment availabilityThen he proceeded to tell me that there was no appointment today for me, in fact it was next week from 10-At this point I asked to speak with a supervisor, sat on hold for another minutes, then the supervisor came on the phone and told me yes I did have an appointment today but it was from 8am-2pm and that the system just much have changed it! And the next available appointments weren't for weeks, and even if I did reschedule a different time the system could just go in and change it all on it's own and it wouldn't matter what I scheduledThis is so unbelievableSo now I'm going to sit at home all day waiting for ATT to call me and tell me they're on their wayF this place

On july I ordered at&t triple play for A month for months At&t did not honor this oral contract.I have called about times , Each time they make me a promise and then each month they charge me what they want to charge meI know what I agreed toAt&t is not an honest company

I had recently joined AT&T for their home internetbucks a month for just internet who could beat that right? Well I was wrong since I had first joined I was charged for just signing up with them than the next couple of months I was charged over dollars and I had signed a contract saying I was only going to pay dollarsI was getting unnecessary charges like "late fees" when I would always pay my bill earlyI called to dispute and they had "waived" it for next month but the very next month my bill was even higherFor what reason? I have no clueThan one day I was actually late for one payment and everything got disconnected, well suspended but my internet was uselessThan I had to pay a reconnecting feeOver dollars again!

Hello, I just spoke to a representative that hung up on me after asking for a SupervisorI don't know how this constitutes as customer service or even live up to the promise that were a valued customerI've taken days off for an internet connection and scheduled apptsBoth were missed and I was told to simply sit and wait all dayWhen I asked for a superior, the representative quoted times- "the information was relayed to you" and disconnected the lineI've never experienced this lack of utter nonsensical customer service ever
Product_Or_Service: At&t intenet
Account_Number:***

We moved in to a new construction home on July 27,AT&T technician came out to install service, on July 30th and said that he couldn't get it done, something was missingI had to call times to get someone back out to finish installationAbout a week later technician came out and installed it, dragging the cord across empty lots and said someone would come bury the cord by August 11thNobody came to bury it and I called multiple times and was transferred to various departments, placed on hold and sent to escalationsI urged ever agent I spoke with that our cord was exposed and would be cutDuring one conversation with a supervisor I inquired about wireless extenders we were promised for free when we signed upThe supervisor said "let's send a technician out to make sure all is working correctly first" I said okTech showed up on 8/24th and when he left, I got an email invoice for $on demand dispatchI called immediately and agent *** and supervisor *** as

I was sold an AT&T Bundle for $plus tax with total cost not to exceed $per month for month period The costs consist of TV (CHOICE PACKAGE) @ 74.99/month, Internet $40.00/mon and Voice $10.00/mon The contract stipulated "Free Installation", free equipment, and months of free premium channels The conract was signed 7/29/by ATT rep Mr *** *** and myself.ATT and Direct TV, however, have consistently over charged me _compare $to $74.99) every month, and I have called every month to have the bill adjusted The Internet and Voice charges have been adjusted, but TV cost has not been adjusted to match the contract.It is on their record that I have called to resolve this issue, but ATT has failed to resolve it I am now coming to Revdex.com to help me resolve this problem.Please Help!
Product_Or_Service: AT&T Bundle (#***)
Order_Number: DTV # ***
Account_Number: ***

Service Type Residential ServicebrAccount XXXXXXXXXXXXXXXXXbrAccount XXXXXXXXXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have a Residential Line with ATampT incurring a monthly charge of Starting with the May Billing Date the monthly charge was raised to I phoned ATampT to understand why I was being charged an additional They explained that I was enrolled in a promotional offer but I would be re-enrolled in that offer immediately to keep the bill at the previous price however I was told that no confirmation could be provided as proof of our verbal argreement which I find suspiciousOn the July Billing Date I was again charged When I phoned again I was told the same story that I would be re-enrolled to the promotional price and that there was no record of the verbal agreement that I reached with the previous representative

fraudulent billing
Dear Revdex.com,
I sincerely need your helpAt&t is trying to fraudulently bill me (and now they are threatening with collection agency) for the service I have not used since May 5thOn May 5th they upgraded my service to Uverse, for which I am faithfully and promptly paying, yet they are billing me for the old account that I used to have for the old Internet and no longer haveI spoke with them on the phone about times about this issue, and each time the representative assures me that the problem is fixed, but unfortunately that is a lie and they are trying to unlawfully collect money from me I do not owePlease help me deal with those criminals! Thank you so very much

My main landline phone service I have from AT&T went totally dead last week on Thursday June I filed a repair report that same day through their website stating that my landline phone service went totally dead and I cant receive or make any calls at all and I need someone to take a look at it as soon as possible.I was instructed on their website to first do a test on my own to determine if the problem is inside my house (which I would be responsible for ) or outside of my house ( which AT&T would be responsible for )by connecting a phone to the jack located inside the AT&T box on the outside of my houseI did this and found there was still was no dial tone from the box on the outside of the house so that indicates the problem is most likely in the AT&T wiring somewhere outside and I mentioned this when I completed their online request for service report.The problem I am having with them is after I completed the request for service report I received notice that it would be Sa

In November Palmetto fairway Condominium decided to change it service to another phone company.We called AT&T to turn off the service, lines and internet servicesThe new company started working with us the same day that we finalized AT&T servicesThis is a condominium and there is no way at all to be without any other service.We sent the final payments to AT&T.AT&T didn't disconnect the service who knows why until February 2017, while we were getting services from the other company.Now AT&T is trying to collect $for services that we never gotWe finalized with their services in NOVEMBER and because of their lack of understanding are trying to collect extra money???Well we have proof that we cut the service and we started working with the other company the same day that we finalized with them

I was sent a internet promotion for $19.95/monthI signed up for promotion before expiration date, ATT said that was no such promotion unless I bundled with another service, but this was not a stipulation in the promotion information (i was at a local att store, where the employees were very helpful, & I had the on-site staff read the promo info to verify that there was no 'bundle' stipulation)I was changing over to att u-verse expecting to get an improvement from the standard att internet, but it was no better & perhaps even a little worseThe ATT staff were going to refer the matter to their RAE-Regional Account Exe
(SELLING & ADVERTISING THEIR INTERNET AS HIGH-SPEED IS A JOKE WHERE I LIVE, AND A FALSEHOOD IN ADVERTISING, FOR ONE & SENDING OUT PROMOS FOR TWO)
I received a bill that did not have the promo price went back to the local att office (where the employees were very nice & helpful), they made more phone calls & it is interesting to note that the customer servic

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T Lied about everything they were doingThree weeks ago I called ATT to get my bill lowered Justin agreed to get my bill down to dollars with a dollars credit on my billThat means dollars charge with off for months Hense (credit) and they will upgrade my speed a courtesy They will come and change out my modem so I get faster speedWELL THATS NOT WHAT HAPPENEDThey came and disconnected my usverse and put in fiberoptic without my consent In this process they left me without internet for several daysI lost vacation discount of dollars because I couldn't book lost of business, and time off work for technician to come hereThen proceeded to send a bill to me for dollars for upchargeI have never seen a company who cant get anything rightI spent over

Dropped TV and returned receiver but bill was not reduced for months
After my promotional bundled price for Uverse internet plus television was over I called to drop the television and just keep the internetDespite my call and return of the TV receiver I was billed the full price for TV + Internet for additional monthsI called twice to request a refund of my overpayment and in both instances I was assured that my request was processed and I would receive reimbursement shortlyAfter months I have yet to receive any corrective action

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wifi home number by AT&T does not work, due to the wifi service completely droppingI have had this terrible service for less that 24hours and AT&T just doesn't seem to careDue to my previous service with them because of getting hacked from September 11th til I finally cancelled plus my fearful experience with the last technician in which I filed a police report, due to his very disrespectful, speaking of things I couldn't imagine doing as a employeeThey state have someone over the age of to be at the home when the technician arriveI feel you need a police officer plus, a lawyer, and a security guardFor me to state this, by all means I'd love to repeat verbatim, the CEO previously from my prior account was extremely nice, professional, as apologeticIf I could get service as fa

Dishonest employees they will trick you into signing new contract I was out of contract with att fiber and wanted to upgrade and try 1000mbps I was never aware of signing new contract and was told there is no contract by customer service however when canceling my service I had to pay fee very dishonest

Breach of Contract Never got iphonefor free as advertisedSiloed customer service for DTV & mobility consolidated billing

I contacted ATT UVerse for service in my new home on May 20thI spoke with a man named (***) whom I later found out lied about his name and ID numberI was told that the U-package would be $a month plus taxMultiple times I asked if this was including everything and was repeatedly told "yes" and that he would waive installation,equipment fees,etc "***" also told me that I HAD to sign a year contract immediately in order to lock in this priceHe stated that this price was only good for the first time calling programOn May 21st I received an email stating that my monthly charges would be $I immediately called ATT as this was not the price I was told and agreed onI would have NEVER agreed to this priceDue to it being a weekend, the person I spoke with told me to call back during the week and that he could not help meI called back first thing Monday, was switched around multiple times and finally spoke with someone named TerryTerry informed