AT&T

I had recently joined AT&T for their home internetbucks a month for just internet who could beat that right? Well I was wrong since I had first joined I was charged for just signing up with them than the next couple of months I was charged over dollars and I had signed a contract saying I was only going to pay dollarsI was getting unnecessary charges like "late fees" when I would always pay my bill earlyI called to dispute and they had "waived" it for next month but the very next month my bill was even higherFor what reason? I have no clueThan one day I was actually late for one payment and everything got disconnected, well suspended but my internet was uselessThan I had to pay a reconnecting feeOver dollars again!

Had to wait hours for repair person to arriveTook minutes to get someone on the phone to order the service

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I been with AT&T internet for over years and it started off bad cause my service was slow but AT&T work fast to fix that After a few months my service started to slow down again so a representative suggested I upgrade to AT&T since it would be faster so I did that with the $off promo to pay $a month instead of the $some I was paying before Not long after I left the country but my service was always payed for When I came back this may I price issues almost every week with my InternetSo I restarted it often till about a month ago when my service just stop Once again AT&T came out and switch the box but almost as soon as they fix it my service went down again techs later I find out my home doesn't support the AT&T max I upgraded to so before I found that out I notice som

company offer us promotion in July and we are not getting it and I have called for the last month and nothing has been done
july first sale order***
called againg in sept new order number ***
called again 10/11/they were going to send me a brake down on promotion and they still have not done anythinng

I was told when I got a new line that I could transfer a number from an existing separate account onto my account at a later time because the person
I came in to get a new phone because I needed to I needed to add a line and was told that I could transfer an existing phone number from a separate account to my new line that was added to my account I was promised this by the employee, and yet when I came into the store today to do that I was unable to do so

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I spoke to an AT&T representative earlier this year to cancel the phone services I was informed that I will receive a FINAL BILL and will be charged an early termination fee I received the bill and paid the full amount requested Nevertheless, I received another bill this month with a "REVISED FINAL BILL" charging an additional termination fee for the long distance bill Conveniently this last bill (the only long distance bill separated from the local) was sent one month apart when I always get the local and long distance in one bill I called AT&T and spoke to a rather condescending representative this morning only to find out there were actually two termination fees Not once did any AT&T representative informed me of a double billing for termination, one for local and one for l

We have been without a biz phone line for days and it is impossible to reach an agent to get any resolution!
Our phone line went dead days ago and we have been without our main business line during the height of our busiest season We have been trying to get resolution since it went down and it has been next to impossible to reach a live agent We have an online ticket that tells us everyday that there is a technician working on our line but still no resolution and no contact We are losing revenue every hour that our line is down

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have the Elite Stand-alone DSL internet service ( "promotional offer") at our apartmentJust over a year ago a previous offer that we had apparently expired and the price increased dramaticallyMy husband, *** *** called in to ask him why it increased so much because the service cost to muchThey informed my husband that they had another offer that he could qualify for which would bring our price down to $Although we thought it was still to high of a price we agreed (At &T offers six tiers of internet service, one being the lowest and the highestWe have the second tier "elite" 6Mpbs)The representative perhaps maybe said that this was a promotion, my husband does not recall this although it states that on our bill, however my husband does not ever remember that this "promotion"

When bundling our land line, Cable (Uverse) and cell phones we were promised a $and $gift cardsThis promise occurred in March, We have called on this several times only to be told it was being processed and a sundry of other explanations We were never told to call the Rewards department Today on another attempt to find out about the gift cards, we were advised to call the Reward center who told us they did not have anything under the name *** or *** *** When requesting to talk with a supervisor, she informed us that the day period had expired and we no longer qualified for the refund In our humble opinion, this was a scam and we are less than pleased with the results of our numerous calls only to find out we will not receive the promised gift cards
On another note, an ATT representative came to our door to sell us AT&T cable I informed the gentleman that we already had the cable He asked if he could use my name as a reference and if th

May 21called AT&T about my tv, spoke with a representative she told me it was my cable box and I need another and she will send it out and I told her no don't send it, because I can't hook it up or take it a loose cause Im on oxygen and I have percent lung function so I can't hook it and im leaving town won't be here to expect it so don't send it, the representative sent it any way I was not like I told her I wouldn't be now there charging me for it after I repeatly told her t to send it I spoke with ups and they said they returned it and they got it JuneI gave att the tracking number and they still charger me I spoke with supervisor and let them know I never ask for this box why do I have to pay for it and you have it back and they still have the chargers on me know body listen to me I want the charges off my name

I was double billed without authorization
I am enrolled in auto pay with ATT for home internet service I checked my bank statement after being declined at the grocery store to find out that payments had been debited from my account instead of one After several attempts to contact ATT over the phone, I got ahold of someone who, after several minutes on hold, that my account was double charged because there was a reversal on the May payment by my bank I asked why that would happen and was told that I needed to ask my bank I then asked why I wasn't notified by them that they had not received payment for May, and was told that I needed to contact my bank I then asked to speak to a supervisor and was put on hold for approxminutes until the line just disconnected In attempting to call back, the automated system advised me that the wait times could be up to minutes to speak with someone

On or about July 8, I applied for internet and wireless service with ATTMy wirless tablet promotion was not honored as described by ***
The representative, *** quoted me $activation fee for Tablet plus $one time charge and $month service fee and month credit for tablet, no installation, $per month for internet,etc He specifically stated that I would receive a dollar credit per month for tablet service as if I were getting the service for freeHe said that a few times throughout the callHowever, my first and second bill do not reflect a $credit for tablet serviceI called ATT sometime inAugust about my first bill and asked why the $credit does not reflect and the representative indicated she did not know why it was not showing however granted me the dollar creditShe connected with another department and they confirmed the promotion was correct, but did not know why it was not showing I called ATT again

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing my lawn equipment
An ATT U-verse rep named *** *** came up to me on my property and asked if he could talk to me about ATT
As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing
He said, just because you are a *** you don't have to cop that rude attitude you *** ***
I told him I taught at *** ** (an inner city school) that I was not a ***
Mr *** said, that school SUCKS so you must have been a bad teacher
I tried to take a photo of his ID tag, but he kept using his clipboard to hide it
Once I lowered the phone camera from my eyes he lowered his clipboard
My phone still had the camera

I called a month before my contract expired and asked when I was paid up till,they told me 6/22/I told them to cancel on 6/21/17.when I got a bill I called and told them this.they said I owed from 6/12/till 6/22/17.I told them if you would have told me this I would have cancelled on 6/I thought it was taken care of then I got robot calls from them days in a row wanting me to call their robo customer service center again it takes a long time to get through to a live person and half the time you cant understand them.if I owe the money I will pay.their customer service is horrible they don't even have the common courtesy to have a human call you
Account_Number: ***

Horrible customer service Increases rates on *** after months of service and when I canceled they miss quoted the cancellation fee ($quoted and then charged $400) and then tacked the bill onto my Internet bill Cant understand half of their representatives I made payment arrangements and then the person I spoke with after those arrangements were made couldnt even figure them out

I cancelled Uverse service & returned equipment in June They continued to charge my account through autopaySeveral promises, no reimbursement
Service was cancelled on June 9, They continued to bill my account after service was cancelled, according to them, because I didn't cancel the autopay when I cancelled the serviceEquipment was returned on June 20, at a local UPS storeI have receipt for equipment returnedThey claimed that they were charging me $for equipment that was not returnedI provided them with the information on receipt proving that equipment was returnedThey said that only of devices were receivedLater they said they found the device that they claimed was missingMy account was debited $on 6/27/Of that amount, days only should have been charged as a final bill, June 6-9thOn 7/27/my checking account was debited $since AT & T claimed that they didn't receive the equipmentThat was not trueI have a recei

I was told by AT&T that I would get a buy one get one free phone and they would pay for my other carrier disconnect charges Neither has happened with numerous attempts I have case number after case number with no response or care that it has been a year

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have called Att on multiple occasions to see why I have been charged for service I did not use.I moved from the previous address on August and week after I called att to disconnect the service.Apparently it was never notated to disconnect and I was still getting charged.My previous account was set up as autodraft and I didn't notice until the first week of November that I was still being cahrged.I called att immediately and they guaranteed it will be disconnectedNow I just received another bill,for 13.33.Im really puzzle on how am I still paying for service I am not using and this so called company is not willing to give back my money but instead continue charging me.I am writing to receive assistance with this matter
Product_Or_Service: Internet
Account_Number: XXXXXXXXX

I fought with AT&T for months to cancel my service They charged me for a month I went without service because of a problem with their lines down the roadThen when I called to cancel my service, they put my account into vacation mode without my permissionThey then tried to charge me over $for service that I didn't haveI canceled my service at the beginning of July and it took me until October to get my bill cleared and service cancelledThey are crooks

I have been a customer for over a decade and each year the customer service gets worseCalls drop, they don't call you back despite having to give them your call back numberNo one seems to understand what I'm asking even though it is basic direct questionWhen asking to speak to a supervisor they tell me they cannot transfer me and I'd have to call back and wait in the cue againSpent days and at least an hour on the phone each time with no resolveI asked to have them resolve the issue and confirm with email or call and they said no, of course! This is the worst customer services and reason why I wouldn't recommend using them for home or businessOH! the experience with their business side was even worse and the most unprofessional demeanor I've ever encountered