AT&T

WAS SOLD BY AT&T SALES GUY A SERVICE THAT DID NOT MATCH UP TO WHAT WE CURRENTLY HAD WITH COX
I WAS SOLD BY AT&T SERVICE THAT DID NOT MATCH UP TO WHAT WE CURRENTLY HAD WITH COXAS SOON AS WE REALIZED WE CANCELLED WITH AT&T AND TOLD THEM WE WANTED TO GO BACK TO COX WE ASKED THEM TO RELEASE THE NUMBER *** BACK TO COX WHICH THEY SAID THEY WOULDWHEN I CALLED COX TO GET THE SERVICE BACK THEY INFORMED ME THAT AT&T WAS NOT GIVING UP THE NUMBER - IN THE MEANTIME I HAVE NO PHONE LNEI CALLED AT&T NUMEROUS TIMES IF THE PERSON WHO ANSWERS THE LINE CAN NOT HELP THEY BLIND TRANSFER YOU TO A COMPLETELY DIFFERENT DEPT AND THEN THE WHOLE STORY STARTS AGAIN, WE WOULD REITERATE TO AT&T THAT WE WANTED TO DO AND NOBODY THERE WILL HELPCOX IS SUPER HELPFUL BUT TELLS ME THEIR HANDS ARE TIED WHEN AT&T WON'T GIVE BACK MY NUMBER

AT&T is unable to fix our Internet after if stopped working yesterdayThe service rep suggested we use another company in addition to AT&T
Our Internet stopped working yesterdayOverall, we have been extremely happy with AT&TIn fact, once we started working from home, we switched from a competitor's business plan because it was inferior to AT&T consumer InternetA very nice service man worked for over four hours to resolve the issue, including replacing all the AT&T equipment, but his efforts only brought a small improvementAccording to the service rep, AT&T is replacing wires across the streetHe believes our old wires can no longer get a proper signalAT&T has no immediate plans to replace the wires on our side of the streetSince we work from home, we were advised to use a competitor's service until new AT&T wires are installedWe understand our needs are different since we work from home, and we understand we may need a backup InternetHowever, we are paying AT&T for

DIrectv came to my house to replace my satellite dishJoel *** came while it was being replaced and asked
me if I had a copy of my Sprint bill for him to look at to see if switching to AT&T mobile would save me
moneyI was told the total for my monthly bill would be slightly lower than what I was paying with Sprint
including the leases for my Samsung Galaxy 8+ and Ipad Pro The big savings would be free HBO and $
off my Directv bill each month both as long as I remained a Directv customerI have been with Directv since
I would have to pay $out of pocket for the difference between what Sprint would charge for my
devices compared to the credits I would receive from AT&TWhen I asked Mr*** how Sprint would get the
devices back he said he would take care of itHe said he was like a "Sprint Store" but he was in my house and
would take care of everythingAfter receiving my 1st AT&T bill which was $for days of serviceI
called AT&T to find out why the bill was so highSome included prorated charges but the rest was for access
fees and service plans that cost more than what I was toldI had been paying Sprint about $119/month total
compared to $135/month now with AT&TAlso the plan I was put on by Mr*** did not include free HBO or
$off my monthly billIf I wanted those benefits I was told I had to switch to a different plan that for just
the plan itself would cost $90/monthThat plan would put my bill significantly higher than what I'd been
paying SprintThe credits from Directv would not offset the higher costI changed my service plan to the
lowest I could which is unlimited voice and text with GB data(I was on an unlimited talk, text and data with
Sprint for $60)I was told the monthly bill for this would be $115-$totalWhen I received my 2nd AT&T
bill days ago it was for $which is higher than what I was toldNothing Joel *** told me was trueI
am now paying a higher monthly bill for cellular service with AT&T with less serviceAT&T will not honor
anything I was told by Joel *** or any of the customer service agents I have talked withI am not getting free
HBO or $off my bill monthlyI was able to get $credit per month for year from Directv and a one-time
courtesy credit for $from AT&TThis still doesn't compensate me for what I was told I would getI want
Directv and AT&T to honor what I was toldI never would have switched to AT&T if I had known the truth of
what my costs would beI am disabled and living on a fixed incomeI can not afford higher costs

Ever since this company merged/bought out DirectTV, I have been having issues with billing and poor overall customer service from both branches of the companyThey have not kept accurate records and once I cancelled with DirectTV, I received separate billing from them even though I had combine billingAlso, I was going through a move to a different state, and I was charged for a month of service at my previous address when I wasn't living thereThe way this company wanted to resolve the matter was by sending me a gift card credit for me to pay off my balance myselfI do not understand how they couldn't just credit the accountThe service was just poorI have spent numerous hours on the phone with themNot everyone is up to date on informationI was concerned about getting sent the gift cards because I did not want to be charged a late fee or sent to collectionsThe last person I spoke confirmed to me that this wouldn't happen but it took until the last person to inform me of this

At& t may say all the right things and sell you on fancy services Beware!!!! Do not sign up for auto-pay Once they have you, you will pay and pay and paylong after you cancel or moveWe moved and they continued to bill us at our past address as well as our new address Then we moved to where they could not service us....Again, still getting billed $month now months later Called, called, called Every time getting told "sorry" Went to store "cant help you" Everyone gives you another phone number to call Doing Ripoff report next

To Whom It May Concern:
I recently just moved from Oak to Santa CruzPrior to my move I tried to get everything organized for a smooth transition because I was leaving my old job on a Friday and was supposed to start working at my new job on a MondayOne week in advance I set up for internet to be installed by At&T at my new house for the upcoming SaturdayI was emailed 15-and texted times to confirm my appointmentOn Saturday I waited through the scheduled time with no information of my status until min before my hour window was about to close and I received a text that they were running late and wanted to confirm that I wanted to waitI said yes and I would wait for a delayI continued to not hear anything from AT&T and called at 4PMI was placed on hold for minAfter getting rep he said he would need to go into a queue to find outi waited another minHe finally returned and told me that it would take another and I should just wait on the phone and he w

I am trying to find out why my land line service has not been restored and cannot get any answers
My land line telephone service was suspended due to nonpayment The nonpayment was due not getting a printed bill and not being able to access this account online to pay The only account I can pull up on the AT&T website is for my cell phones I finally was able to get help on 1-9-to pay the account in full Today is 1-12-and my service has still not been restored My complaint it that I cannot find anyone at AT&T to help me with this All I get is the automated recordings that tell me they can understand my problem The recording asks me for my digit account number My account number has digits I answer all the questions and am told there is an automated system that can help me which routes me back to the exact same recording, asking the exact same questions that I have just gone through I was on the phone over an hour last night trying to fix this problem I fi

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My landline telephone service has been out since Saturday, OctThe first tech arrived as scheduled on Sunday, but abandoned the job without notice or explanationAT&T has failed to honor two subsequent scheduled service appointments, both without notice or explanationAT&T customer service representatives also refuse to offer any other remedy
Product_Or_Service: Landline Home Phone Service
Account_Number: XXX-XXX-XXXX

AT&T customer service is HORRIBLE, and their business practices are deceptive They make you wrestle with a computer to get to a live person Then the wait times are longer than they estimate On top of that you're FORCED TO LISTEN TO AT&T ADS the entire time, not knowing when or if they'll ever pick up the call Similar to other experiences dealing with AT&T customer service, I was forced to hang up and call back How is it possible for a telephone company to have such awful customer service? It's been this way for years I have to conclude this is done on purpose
AT&T arbitrarily increased my bill without telling me This is not the first time Is this part of a deceptive business practice? How many others did they do this to who didn't have min to and hour to call and resolve it? Not to mention the frustration of dealing with their awful customer service
The explanation I received is that they canceled the 6GB Wireless plan I was on and so automatically moved me to the more expensive GB plan without telling me The new plan was $more per month When customer service informed me they told me this was a good deal for me! Except that they never told me, and after asking several questions I was able to discern that I'm only using < GB per month currently Why would they move me to a more expensive GB plan without telling me when I'm using < GB per month?!
How is it even possible for Revdex.com+ to give them an A+ rating when 734/reviews are negative?! What a racket!
I've still not received any sort of apology for this AT&T is terrible Terrible And Revdex.com doesn't help consumers by propping them up with fake ratings

I HAVE CALLED AT&T SEVEN TIMES TO TRY TO DISCONNECT MY SERVICE AND EVERY TIME I AM EITHER DROPPED OR THERE IS A PROBLEM WITH THE SYSTEM AND THEY CANT DISCONNECT MY SERVICE FOR ONE REASON OR ANOTHER WHAT A JOKEI BET THEY KEEP BILLING ME FOR THE SERVICE AFTER THE DATE I WANTED IT DISCONNECTED THOUGH AT THIS RATE I MAY NEVER GET DISCONNECTED WITH SERVICE LIKE THIS IT IS A DISCRACE TO USE THE AT&T NAME

I cancelled my services in July
Bill was generated on August 03,2018(information provided by your agent)
I called on August 15, and asked for status on the refund on my accountI was told I should have the check in 3-business daysChat transcript #***
No check till today September 10,So I ended by initiating the chat againI was told I should have it in next 3-business days and that I should receive the call and would be taken care of as he is escalating the matter(Chat reference # ***)I got the call and I was asked to close the chat and any web page related to ATT and he would help me
He told me the check was generated and I should already have the check, becuase I do not they will transfer me to Accounting which will be able to get me some helpHe asked me to hold and I was transferredThe lady at accounting was rude and had no idea why was I calling(no information passed on to this agent) ended up wasting my time

When contracting for bundled phone, cable and services, the in home sales rep for AT&T lied to me and my daughter about terms, discounts, and incentives to sign up When contacted about billing irregularities, AT&T insulted, and hatefully despised my daughter about her claims of fraud, and kept her on the phone for up to eight hours promising help that never materialized, frustrating my daughter to give up on service corrections and adjustments We have since terminated services with AT&T, and have since been humiliated in redeeming materials return
Account_Number***

From 8/28/- 10/6/my internet has been down I called AT&T for help and someone hung upThis is on going
I have DirecTV, internet and landline with AT&T I have been in constant contact with AT&T since the Hurricane Harvey Outage Their Artificial Intelligence and method of constant transferring is not effective My most recent call resulted in someone hanging up The representatives that are on the ground are great, but calling AT&T is a nightmare When asked how to get to a higher level and when looking on line their is not a method for customer services complaints It is difficult to believe that a company like AT&T does not have a way to express their concerns, but a PO Box I believe AT&T does this because they do not want to hear from consumers I am in an area where the only well known provider is AT&T so because I use the internet, I feel trapped by their inefficient service In addition, AT&T does not offer their consumers their best rates You have to compl

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I realized on 12/13/that I was being billed for a service, NFL Sunday Ticket, that I never ordered They have been billing me for months My mistake was that I trusted them, & did not look at my bill I called them on 12/13/at 6:30p at spoke with a female representative & told her I didn't order this, didn't know I had it, & that I wanted a credit She could check with her IT department & see thatvI have never used it Originally, when I switched from at&t uverse to direct tv, you got nfl sunday ticket free for the first months, after that I told them I didn't want itShe said she would issue me a credit for $ Today, I called to see where the credit was, and their rep Henry says NFL sunday ticket is an automatic renewal service I told him it was not on my account The

Bait and Switch as well as inaccurate charges not corrected for the last 3-months by over different employees
Let me start by stating I have my Security System, daughter's cell phone, work cell phone, and Internet service with ATT and once had Uverse Cable with ATTA neighborhood salesman convinced me to switch from Uverse cable to Direct TV in February of and I signed up for the Choice Plan/All IncludedThis plan included months of free premium channelsWhen I called to cancel the premium channels, the employee was obviously expected to up sell and convinced me to upgrade my plan to the next package up for only a few dollars moreEver since this change, I've been on 1-hour calls each month restating my billing issues and receiving bill credit for inaccuraciesI've also worked with the back office a few times so they could attempt to resolve my issueI guarantee you that every employee has given me wrong information, could not figure out why my account is wrong ea

Stay away from AT & T as their sales practices are questionable and their customer service terribleLong story short, had phones with Verizon and switched (2) of my family lines to At & TWas told they could match/beat price I was getting at VerizonWhen I got my first bill it was substantially higher ($more that the original cost quoted for service and phones)I contacted AT & T four times to see if someone could explain the significant increase in the bill and they kept blaming it on the prorated prior month bill which was for daysI returned phones and cancelled service after days of service and I was charged $for the days of service (not including restocking fees for phones)Called customer service to request a partial refund and they offered almost nothingI Will never do business with At & T again

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've signed up for internet and phone services back in September, It wasn't until November or December that the service was actually established As a result, the company agreed to waive the $activation fee for the many inconveniences However, to date this fee has NOT been waived and my account continues to be debited $+ dollars As of Tuesday, February 10, 2016, I called in to confirm auto-payment has been stopped as I refuse to give any more extra money to this company I can't understand why this is so hard to get rightI feel overly stressed having to constantly oversee my money and I refuse to continue calling this company twice monthly and still not have the correct amount debited from my account Please help!
My phone bill should be $and the U-verse internet should

I have been a customer of AT&T's for over years nowI am signed up with wireless internet/cable and cellular phoneI have had problems for the last years due to the wifi not working properly, with ongoing dropped signalsThis also effects my cell phone as it will not connect to the wifi and therefore I had to increase my cellular data plan to compensate for lack of wifi signalI have had technicians out to my home to replace the modem and troubleshoot any other possible connection issuesWith every visit the problem only got worseI have also done telephone troubleshooting with a representative with no resolveAT&T has given a credit here or there, nothing major just $keep in mind my service isn't working pretty much 3/of the dayMy cable shuts off times a day, my printer has had a terrible time getting the wifi signal therefore it has messed up my taxes which caused me not to receive them for months laterIt caused my printer to not print my research paper

Being billed for a land line phone that was turned on Sept closed on Sept Tried to give me a new number after I had requested to keep old one
1st problem was I was given a universe account and did not want it..only wanted to get my land line # in my name after the passing of my husband..Took several of months to get that taken care thanks to your officeIn the mean time just trying to get the land line only..they wanted to give me a new home phone number...told them at that time I wanted to keep the same number I have had for over years..They said ok and and gave me my old number but only to find out they are charging me for that new land line number that I never even knew the number till I received a bill...Have called several times and they will tell me that they see the line was opened on Sept 12th and closed on Sept 12th but only a manager can fix it and they will call me back with a decision...still no call back and I keep getting this bill in the mail for a lin

At&t deducted $more off of my debit card on 12/22/without my approvalNow it is 1/16/and I still do not have my money back on my cardIs this Fraud? I have spoke to Supervisors and customer service reps and they are rude and unconcerned especially DyI have called about this issue like times already and keep getting the same lineI wish I never did business with this company