AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXXXX Account: XXXXXXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had requested all services cancelled (phone+DSL) - and these services were cancelled per order # (DXXXXXX) which was effective 7/13/ I paid my final bill, but, to my confusion received a bill which charged me for internet services for the period of 8/13/to 9/12/ Of course, I was confused, so therefore called customer service, multiple times, asking how I could be charged for these services if I had cancelled The call conversation summary is as follows:
Call 1: I call with initial question Customer support agent advises me not to pay the bill, as a credit will clear that charge out Reason is that DSL is charged in advance
Call 2: A month later I still see no credit, I am worried this will be sent to collections Customer support agent says the same thing, that th

Called ATT DSL internet phone number to disconnect internetATT disconnected all services without my permission
Called Monday 10/30/to cancel my internet service onlyThe ATT rep even went so far as to ask me if I wanted to keep my landline and I said yes as we have life alert tied to my landlineWell low and behold, ATT still disconnected my landline todayI am very upset my wife has life alert tied into my landline! this is totally unacceptable and is downright illegal that they could have done this without my permissionI want my landline turned back on with new service pricing, and without a reconnect feeI would like ATT to hold that employee accountable who disconnected my service without verbal permissionIf I need to have a third service to keep my bundle pricing with dish network then I would add ATT mobile only if I do have to pay for a connect fee or phone
Thanks

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I chatted with a representative online this week about switching my service to my new residence that I am moving to on July, 29thShe said that she set everything up for my service to be moved to my new place on that date and for my service to be cancelled at my old residence on 7/as wellOn Thursday I noticed that the service in my home was not working and I did the troubleshooting steps to fix itAT&T online troubleshooting could not fix it so it was said that I had to get a tech outThe tech came today 7/and said that service was turned off in my home due to the moveI tried contact customer service by phone but they were closedI chatted with two reps online who could not help me due to my account status being handled by customer serviceThis means I have been without internet and

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 10, I had a major fire at my home$192,000+ damage to home and total loss of contentsThis property was located at *** *** *** *** *** XXXXXShortly there after, I was admitted to the hospital for major heart proceduresI was able to lease a home at *** *** *** *** ** XXXXX I contacted *** to have my services relocated to the new address I was informed that it would be necessary to apply for a new account that I feel was not necessary, however the services were installed at *** *** *** *** ** XXXXX shortly before ChristmasThe AT&T equipment was destroyed in the fire and I inquired as to cost and should I attempt to file a claim with my Insurance I was told no
On Feb11, I reca statement for account requestin

I got the order, and several days later they were able to install it I still can't figure out how to change the password on the modem I got my bill and it had $install fee that I didn't expect I clicked chat, and the guy on chat asked for a number to call (Another "tech" company that can't chat?)Someone calls me, pulls up the account, agrees with me and says he has to bring on a specialist to issue the credit I get transferred and the next person was told nothing The last guy had me close all my ATT windows, so I didn't have my account number up After a couple tries to find it she says, oh, this is a business account, so I'll have to transfer you She transferred me to a recording asking if I wanted service or billing help I pressed bill and was welcomed to a message saying they are closed Really? Slow internet Transfer service to begin with, can't get the password to reset, spend my Saturday morning chatting and transferring only to get a message that they are closed For all my trouble I have slow service, the long stupid default password, just paid $I wasn't expecting, still haven't seen the gift card they promised, and their office is closed Why didn't the first guy just say the business office is closed?

I was charged wrongly for the engineer visit on 04/I never requested for the sameMy internet was not working and tech support rep scheduled it The tech support representative, who scheduled it said that there will not be any charge as there seems to be an issue with the modemWe were asked to reset the modem multiple times, however that didn't fix the problemThe engineer who came never did anythingHe said that no company can guarantee WIFI connectivity and was insisted on selling us WIFI extenderHe was rude and sounded and didn't even wanted to touch the modemHe left in mins stating that he can't do anythingAfter he left, we called AT&T customer service representative and explained her the situationShe confirmed us that there would not be any charge for the engineer visit and she would write a note in the accountHowever we were still charged and upon calling the customer service rep, we were told that this charge is valid and nobody could tell over the phone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&T installed U Verse TV on Oct19, One TV had no audio when the TV was turned offIn order to have audio the TV had to be re-setSoon after installation, the other TV stopped workingThe TV had no service
I have called customer service timesBoth times I was promised a resolutionI was also promised that AT&T would contact me to up-date meNo one has contacted meThere is no resolution to the problem
This is the second month that I am billed for U verse servicesI have not had service for one month for one TV and NO audio on the other TV

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I got Uverse internet service in January Even though when I signed up for the service I was offered 6Mbps service, when installed the tech said I could only get 3MbpsIt proved to be too slow for streaming videoThe tech assured me that AT&T was upgrading services in the area and I should be able to get higher speed in a few monthsA year later, I received an email saying I could upgrade to 6Mbps for $47/month (up from the $29/month I was paying for the 3Mbps) and I didEverything was wonderful for the past months as I could stream video and surf the web without problems until 6/10/
On Saturday, a brief rain caused my internet service to go completely down for several hoursI reported the problem and was scheduled for a tech to come Monday afternoonMy internet service began wo

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a long time customer of AT&T, I recently moved in January 1, One I had to pay a installation fee for moving which is outrageous, so if I move I would have to pay this fee againAfter fighting with them for months they finally waived the fee, but in the process of me moving I misplace my new modem which I had purchase through them in October of I had to buy a new one making modem purchases through AT&TI agree since it was my fault loosing it but to my surprise the 3rd modem was not purchased but lease, I called to purchase the item which AT&T refuses to sell it to meI should have the option to purchase or lease the devise, I should not be restricted to only leaseI explain to five different representatives my frustration but nobody could help meI decided to

I called in last week and talked to "***" about my Direct TV + U-verse bundle that I have*** told me that I had a $refund that was sitting from my old Direct TV account before it was bundledShe told me to call*** and request a refundI called the number three times on Friday and Saturday 8/and 8/25/2018, and "***" answered each timeShe told me that the refund could not be sent because she could not "find the account number" and "this was not something she could do"After minutes of back and forth on the last call, she told me nobody else could help me
Product_Or_Service: Samsung /S8/
Account_Number: ***

Zero Stars! I started a chat session on December due to our internet not workingHe told me he would send me a modem in daysweeks later and we have yet to receive itHe actually closed my request with no follow up! I chatted again days agoHe stated we would receive the modem by todayIt's still not hereI also asked for a feedback email addressThe one he gave me did not workI just chatted again and was told my modem was sitting at UPSI requested a credit to my account since we have been using our cell data for the past weeks since we have been without WiFiHe ignored my requestAnd told me my modem would be here tomorrowI then spoke to a "supervisor" who again ignored my request for some type or refund and he also told me my modem was at UPSHe too gave me a different incorrect undeliverable email address to file a complaint as well

My current contract that I had with AT&T Uverse was cancelled in error by the companyNow they will not honor my old contract
I scheduled to move my services for March 3rd I received my confirmation email to confirm the date The following morning I got another email stating my move wpuld take place that dayThey turned off my current home in errorI called and explained they switched my days and I do not stay at the new house yetI informed them to restore my services where I currently liveUpon doing so they cancelled my contract and started a new one for the same services at a higher rate I called back again and explained the error amd was told by several employees over the course of days that my plan I had was not availableAnd that my only option is to start a new contract for a yearI spoke to different individuals and asked for a supervisor none of them would transfer me to a supervisor After calling and refusing to give my information to anyone but a s

Disappointed how they chose how to work with loyal customer for yearsI called them in June to reduce bill because I lost my jobI could pay but not that muchBill went up dollars and my service has gone down several times and internet slow only to go up months laterTried to work with them but they were rude so I cancelledNow they claim I was in a contract with my internet not directFunny they bundled months ago ? I got email saying I have a credit dollars and now email I owe them So sad the lack of customer service these daysTired of itDone with At & T I guess their lost, they didn't want my moneyBe careful working with them they lie and you get screwed

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1HiI have ATT landline and DSL internet service since In I discontinued internet service from AT&T and moved to Comcast since U-verse wasn't available in my areaI don't pay the pay but my parents do since they stay at the houseOn December 1st, I went through the account to change the bank details and found out that AT&T is still charging $each month to my accountI have not used the service since November In I called and asked them to discontinue my services after I had ComcastOn December 1st and made the payment and contacted AT&T via online chatThe AT&T rep told me that they can only credit months of billing and not from November Also she put in an order to cancel the services ASAP and the manager was suppose to call me regarding the ac

I called AT&T on 11/16/at 4pm to cancel the home internet Then, the following morning at 8am, I called AT&T back and said I decided not to cancel the service, and to leave it as it was I would keep the bundle as I have had for two years
The lady on the phone said "no problem, you will have service re-stored by the end of the day" It's now been one week, and I have mad phone calls to AT&T and still no internet Now when I call they say there is an issue outside preventing them from turning on my service! I never even un-plugged my modem! I didn't do anything inside or outside
Yet, they will not turn it back on, even though when I called prior AT&T reps said it would be on within half hour
I now expect a full credit for not only the fact I have no internet, but the fact I have had to call times now and each person gives me a different story.........UNREAL!

22,complaints and star ratingWe were SACMMED by ATT - we were over charge in out plan for yearsAlso we canceled a line on our account and they never took it off the accountThey kept billing usThey REFUSE to give us credit for any of thisWe went to Mexico in December of - we called ATT to make sure we had the best plan - they said Mexico was included in our planThen we get the bill and they charged us $a day for TWO linesThat's $in charges plus taxThey REFUSE to give us creditWhat a scam
Then it turns out we have been on the wrong plan for yearsAnd they reuse to credit us for that
We are the bad guy and everything is our faultThe reps were so rude to us did not care that they were losing a customerCrazy
We are switching to Verizon tomorrow
They have literally stolen money from us and refuse to give it back DO NOT DO BUSINESS with ATTYou are warned!!!

Unverse internet from AT&T went out evening of June 26, Called 6/they said modem was not working and would send new oneFinally got new one June 30thIt would not connect to internet eitherCalledTech support said something was wrong with the line and they needed to send techThey gave me appt for today, July 3rd at noon until No one called or showed upI called and att called at 4:and said they would be there in minutesNo one cameI called againFinally att said they could reschedule on July13thNo service for days at leastAwful service in my opinion

I recently arrived home from a deployment overseas with the ArmyMy wife set up a bundle package with ATT for home internet and directv televisionShe set this up in June in advance of my arrival home in July Since she has had it set it up we have been charged an installation fee that was supposed to be waived (never credited as back as promised), two separate bills instead of one, on those bill we are being charged from att and from directvThe bundle package she signed up for was a combined for bothWe have contacted both att and directv each month and there has been no resolveI have paid att each month the as agreed on and it is auto withdrawnWe are now however being notified by directv that we are behindAfter talking with directv today 21AUGThey can see on their side that our discount is in there but there's extra dollars being charged with no reason for itThe rep said it was likely the ATT charge but could not confirm

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told by an AT&T employee via chat support that I could receive phone and upgraded internet service (Internet 45) for $a monthI received a confirmation email showing me the agreed cost along with the service date
The service technician did not show up on that scheduled dayI used a personal day from work since the instructions were that somebody needed to be home, and that personal day was wasted I was told that day that technicians were not able to fit in our service order, and I would be a high priority the next day We did not receive a call the next day either
Since then there were several chats and phone calls attempting to reschedule the service order, which never materialized Eventually I was offered another price (greater cost for less service), and then after that

I have been lied to repeatedly by AT&T over the years, but with a monopoly I was left with little choice, so I reluctantly continued to do business with themThe latest outrageous conduct began when I attempted to cancel my Uverse TV serviceI was told there would be no changes to the cost of the internet service I was intending to keepThe next bill came and it was $a month more than it had beenI called and was told it was being taken care of, but the next bill came and it not beenI contacted customer service again & after wasting more than an hour I was told great news we have it worked out and credits are being issued along with an additional rate reduction for the next two yearsGuess what next bill arrives & none of the has happenedI call again wasted over two hours & I am basically told that the plan or case was not approved so I am out of luck, but the will start a new case & issue creditsI did receive a call from the office of the president & told to expect a call in the next daySeveral weeks later still awaiting that call I was promisedNow another bill has arrived & I was charged a $early termination fee but still am awaiting c call back & all of the credits I was promised as I am unfortunately still a wireless customerUnreal how AT&T conducts business & allows, most likely encourages, this behavior from their RepresentativesIt has to be in the companies cultureHow is this ok?