AT&T

Equipment installation and cancellation after a week
I had signed up with AT&T for MBPS of wireless internetOn the date of installation (01/23/16)men came to install which shouldn't have been too hard because the previous people had AT&TAfter "INSTALLING" the router they left and to my surprise didn't install the Ethernet cord which my boyfriend then had to spend hours doing himselfAfter getting my first bill and seeing that I was not getting the price that I was quoted I called inThe rep had explained that with the taxes and rental of the router (that I didnt have the option to buy myself) was going to jack me right back up to $a monthI said that I was supposed to be saving money not forking out moreWhich then he proceeded to cancel my account and my last day of service was 02/03/I then a couple of weeks later got a bill for I called in to ask what this was for she explained the installation and and a prorated for the week of useI asked her to wai

Illegal Browser hijacking rerouting internet traffic to a error search page that does not appear in user browser search engine listEven with NET NEUTRALITY repealed the "stronger" rules*** created does not authorize browser hijacking to be legal by cable companies without making hacking legalinterrupting someone using their bookmarks and over riding browser authorized search engines and blocked sites is ILLEGAL

Hello, I just spoke to a representative that hung up on me after asking for a SupervisorI don't know how this constitutes as customer service or even live up to the promise that were a valued customerI've taken days off for an internet connection and scheduled apptsBoth were missed and I was told to simply sit and wait all dayWhen I asked for a superior, the representative quoted times- "the information was relayed to you" and disconnected the lineI've never experienced this lack of utter nonsensical customer service ever
Product_Or_Service: At&t intenet
Account_Number:***

Service Type Residential ServicebrAccount XXXXXXXXXXXXXXXXXbrAccount XXXXXXXXXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have a Residential Line with ATampT incurring a monthly charge of Starting with the May Billing Date the monthly charge was raised to I phoned ATampT to understand why I was being charged an additional They explained that I was enrolled in a promotional offer but I would be re-enrolled in that offer immediately to keep the bill at the previous price however I was told that no confirmation could be provided as proof of our verbal argreement which I find suspiciousOn the July Billing Date I was again charged When I phoned again I was told the same story that I would be re-enrolled to the promotional price and that there was no record of the verbal agreement that I reached with the previous representative

Att&t you are not the business you use to be.Had Att for years.A couple of years ago starting having trouble with internet,After modems house calls.I was finally told that because I live in a rural area that internet business had grown out here.My internet got slow.U verse didn't help.When theres no gate way now no phone.I kelp up with the times u verse went down on the calendar.I as for the corpoffice address these people didn't know who the CEO was.Now I am battling about final bill.The Bill was in my dead husbands name until I switch to u verse they owe me$dollars from that bill.Thats has been a year

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint could fall into customer service, repair issues, and/or service issuesThis has been an ongoing problem for yearsMy house phone and computer is all hooked togetherI have been losing service off and on for (as stated) over years now I have had numerous ATT technicians come check on the problem It has never been resolved Al they seem to do is change out my computer modem I have had at least six modems in this year periodThey always check my lines and say nothing is wrong with anything in or coming to my houseOne technician told me the problem is in a "switching" post located about one block from my house but it seems nothing ever gets fixedI am tired of having to call AT&T and attempt to get to speak to a person and all they can do is schedule a technician for a week out

I have had service with AT&T since October I have had nothing but problems and issues with AT&T from day one
I have been a customer of AT&T since October I have had nothing but problems and issues with my service as well as their customer service which is the worst in the industryOn October 14, at 10:am , I contacted AT&T regarding an email I received stating,"a new order was created." The first representative I spoke with was *** ID# *** in AT&T billing department she expressed to me that I had only one account,and assured me that there were no other accounts in my nameMy next question of concern was the amount of my bill, which was $*** expressed to me that there was a $restoral fee charged to my accountI express to *** that my service was never interrupted*** informed me that I could dispute the $chargeMy third concern was canceling HBO and STARZ on my account*** in the billing department expressed to me t

Dropped TV and returned receiver but bill was not reduced for months
After my promotional bundled price for Uverse internet plus television was over I called to drop the television and just keep the internetDespite my call and return of the TV receiver I was billed the full price for TV + Internet for additional monthsI called twice to request a refund of my overpayment and in both instances I was assured that my request was processed and I would receive reimbursement shortlyAfter months I have yet to receive any corrective action

DIrectv came to my house to replace my satellite dishJoel *** came while it was being replaced and asked
me if I had a copy of my Sprint bill for him to look at to see if switching to AT&T mobile would save me
moneyI was told the total for my monthly bill would be slightly lower than what I was paying with Sprint
including the leases for my Samsung Galaxy 8+ and Ipad Pro The big savings would be free HBO and $
off my Directv bill each month both as long as I remained a Directv customerI have been with Directv since
I would have to pay $out of pocket for the difference between what Sprint would charge for my
devices compared to the credits I would receive from AT&TWhen I asked Mr*** how Sprint would get the
devices back he said he would take care of itHe said he was like a "Sprint Store" but he was in my house and
would take care of everythingAfter receiving my 1st AT&T bill which was $for days of serviceI
called AT&T to find out why the bill was so highSome included prorated charges but the rest was for access
fees and service plans that cost more than what I was toldI had been paying Sprint about $119/month total
compared to $135/month now with AT&TAlso the plan I was put on by Mr*** did not include free HBO or
$off my monthly billIf I wanted those benefits I was told I had to switch to a different plan that for just
the plan itself would cost $90/monthThat plan would put my bill significantly higher than what I'd been
paying SprintThe credits from Directv would not offset the higher costI changed my service plan to the
lowest I could which is unlimited voice and text with GB data(I was on an unlimited talk, text and data with
Sprint for $60)I was told the monthly bill for this would be $115-$totalWhen I received my 2nd AT&T
bill days ago it was for $which is higher than what I was toldNothing Joel *** told me was trueI
am now paying a higher monthly bill for cellular service with AT&T with less serviceAT&T will not honor
anything I was told by Joel *** or any of the customer service agents I have talked withI am not getting free
HBO or $off my bill monthlyI was able to get $credit per month for year from Directv and a one-time
courtesy credit for $from AT&TThis still doesn't compensate me for what I was told I would getI want
Directv and AT&T to honor what I was toldI never would have switched to AT&T if I had known the truth of
what my costs would beI am disabled and living on a fixed incomeI can not afford higher costs

Ever since this company merged/bought out DirectTV, I have been having issues with billing and poor overall customer service from both branches of the companyThey have not kept accurate records and once I cancelled with DirectTV, I received separate billing from them even though I had combine billingAlso, I was going through a move to a different state, and I was charged for a month of service at my previous address when I wasn't living thereThe way this company wanted to resolve the matter was by sending me a gift card credit for me to pay off my balance myselfI do not understand how they couldn't just credit the accountThe service was just poorI have spent numerous hours on the phone with themNot everyone is up to date on informationI was concerned about getting sent the gift cards because I did not want to be charged a late fee or sent to collectionsThe last person I spoke confirmed to me that this wouldn't happen but it took until the last person to inform me of this

Bait and Switch as well as inaccurate charges not corrected for the last 3-months by over different employees
Let me start by stating I have my Security System, daughter's cell phone, work cell phone, and Internet service with ATT and once had Uverse Cable with ATTA neighborhood salesman convinced me to switch from Uverse cable to Direct TV in February of and I signed up for the Choice Plan/All IncludedThis plan included months of free premium channelsWhen I called to cancel the premium channels, the employee was obviously expected to up sell and convinced me to upgrade my plan to the next package up for only a few dollars moreEver since this change, I've been on 1-hour calls each month restating my billing issues and receiving bill credit for inaccuraciesI've also worked with the back office a few times so they could attempt to resolve my issueI guarantee you that every employee has given me wrong information, could not figure out why my account is wrong ea

Received advertisement from DirecTV for internet & TV for $55/mo for year contractCalled on 7/and spoke with sales representative *** She confirmed this price, and agreed it was available to me in my areaShe offered to "upgrade" the package for extra $8/mo to receive NFL Sunday TicketAt end of call, I read back the now estimated $64/mo for both DirecTV and internet; she confirmed
After DirecTV and AT&T DLS internet installed, I received separate bills; one from DirecTV which showed by monthly rate of $64/mo for JUST direcTV, and another from AT&T for DSL internet at $55/mo
I called DirecTV several times to explain that this was not the agreed upon price for TV & internet, and I wished to cancel my services if this was the actual priceThey explained that they could handle the direcTV end of things, but I would have to call AT&T separatelyAfter speaking with several customer service representatives, they said they could not lower this price, that this was

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&T installed U Verse TV on Oct19, One TV had no audio when the TV was turned offIn order to have audio the TV had to be re-setSoon after installation, the other TV stopped workingThe TV had no service
I have called customer service timesBoth times I was promised a resolutionI was also promised that AT&T would contact me to up-date meNo one has contacted meThere is no resolution to the problem
This is the second month that I am billed for U verse servicesI have not had service for one month for one TV and NO audio on the other TV

AT&T sucks, and so does Revdex.com!!!!!!! This is now my fourth attempt at entering a review of the crappy service of AT&T and each and every time Revdex.com has sent a message that I have to redo my review

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I got Uverse internet service in January Even though when I signed up for the service I was offered 6Mbps service, when installed the tech said I could only get 3MbpsIt proved to be too slow for streaming videoThe tech assured me that AT&T was upgrading services in the area and I should be able to get higher speed in a few monthsA year later, I received an email saying I could upgrade to 6Mbps for $47/month (up from the $29/month I was paying for the 3Mbps) and I didEverything was wonderful for the past months as I could stream video and surf the web without problems until 6/10/
On Saturday, a brief rain caused my internet service to go completely down for several hoursI reported the problem and was scheduled for a tech to come Monday afternoonMy internet service began wo

This what what I sent directly to AT&T: I was an AT&T Wireless for about years, starting with my first cell phoneI only switched because my husband got a significant work discount with another carrierIn 2016, AT&T's switching promo seemed too good to be true, so we came backTurns out, it really was too good to be trueFrom day one, I've had constant billing issuesAT&T has a terrible habit of changing prices and fees without warning, forcing its customers to jump through hoops to get answers and fix problemsYour promotions are also quite misleadingNo matter how many questions are asked up front, unsavory surprises seem to pop up once the bills come inThe lack of transparency and pricing change-ups are now a part of our DirecTV experience, now that AT&T has taken that overIt's unfortunate, because we truly enjoy DirecTVBut my family is done accepting this unscrupulous, disrespectful treatmentWe've already switched to a different wireless carrier for our phonesAnd we will change our TV service in the near future

This is in regards to Unfair and sub-standard business pratice
Realizing that I was moving and needed to have services I began calling in the early part of Aug 12th and spoke to a Rhonda at Direct TV who was great and set me up with great service and she directed me to AT&T for internet.The conformation #*** to service wasto start on Sept Between 1-3pmI opted to buy my own modem to save money in the long run and was given all the information I needed to know to set it up thanks to *** at AT&T.I went out and bought a Gateway modem that met the specifications.Time had come and gone and we could not get a connection so I called AT&TI was reassured that it was in working order and to check the numbers on the modem and they would reset it so I gave all the pertinent information and a lady attempted to reset it several times.I enlisted the help of family members we could not figure it out.And then the individual on the other end gave the addressSomeone h

To Whom It May Concern:
I recently just moved from Oak to Santa CruzPrior to my move I tried to get everything organized for a smooth transition because I was leaving my old job on a Friday and was supposed to start working at my new job on a MondayOne week in advance I set up for internet to be installed by At&T at my new house for the upcoming SaturdayI was emailed 15-and texted times to confirm my appointmentOn Saturday I waited through the scheduled time with no information of my status until min before my hour window was about to close and I received a text that they were running late and wanted to confirm that I wanted to waitI said yes and I would wait for a delayI continued to not hear anything from AT&T and called at 4PMI was placed on hold for minAfter getting rep he said he would need to go into a queue to find outi waited another minHe finally returned and told me that it would take another and I should just wait on the phone and he w

22,complaints and star ratingWe were SACMMED by ATT - we were over charge in out plan for yearsAlso we canceled a line on our account and they never took it off the accountThey kept billing usThey REFUSE to give us credit for any of thisWe went to Mexico in December of - we called ATT to make sure we had the best plan - they said Mexico was included in our planThen we get the bill and they charged us $a day for TWO linesThat's $in charges plus taxThey REFUSE to give us creditWhat a scam
Then it turns out we have been on the wrong plan for yearsAnd they reuse to credit us for that
We are the bad guy and everything is our faultThe reps were so rude to us did not care that they were losing a customerCrazy
We are switching to Verizon tomorrow
They have literally stolen money from us and refuse to give it back DO NOT DO BUSINESS with ATTYou are warned!!!

My current contract that I had with AT&T Uverse was cancelled in error by the companyNow they will not honor my old contract
I scheduled to move my services for March 3rd I received my confirmation email to confirm the date The following morning I got another email stating my move wpuld take place that dayThey turned off my current home in errorI called and explained they switched my days and I do not stay at the new house yetI informed them to restore my services where I currently liveUpon doing so they cancelled my contract and started a new one for the same services at a higher rate I called back again and explained the error amd was told by several employees over the course of days that my plan I had was not availableAnd that my only option is to start a new contract for a yearI spoke to different individuals and asked for a supervisor none of them would transfer me to a supervisor After calling and refusing to give my information to anyone but a s