AT&T

Dishonest employees they will trick you into signing new contract I was out of contract with att fiber and wanted to upgrade and try 1000mbps I was never aware of signing new contract and was told there is no contract by customer service however when canceling my service I had to pay fee very dishonest

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed an order on August 7, to have a landline phone installed at my homeThere were technicians that came out in August 13,and were here all day installing the phone lineThey assured me that the line would be working properly by August 14, They told me another tech would be put on Tuesday 8/14/to fix whatever the issue was with the lineI have called every single weekday since then trying to get this issue resolved due to the fact that the line is needed for my jobI have been given the run around and I am still without serviceI can't stress enough how bad I need this lineIf I do not have the issue resolved by 9/20/I WILL LOSE MY JOB! That is NOT fair to me at all because the issue is beyond my control yet I can't even get another tech to come out here a

I was charged a early cancellation fee of $and I still have the service
I switched from DirecTV to uverse after I was threatened and cursed at by my installation techI was told by multiple people that I would not be charged the early cancellation fee and in the last weeks, I have been told that I was credited the amount dueNow, my ATT service is subject to be shut off because of a past due amount of $(exactly the amount of the early cancellation fee)DirecTV tells me its ATT's issue and ATT tells me it is DirecTV's issueI have been transferred to combined billing multiple times and everytime the phone call either gets dropped or I get sent back to the main menu to face prompts all over againI was charged this fee incorrectly and I've been told multiple times I will receive a credit of $from DirecTV but I have never received it and my account is almost days past due which will result in it appearing on my creditI want this issue resolved immediate

I have called to have my name correctly show on caller IDI have had this problem since December and was corrected weeks ago but now it switched back

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've signed up for internet and phone services back in September, It wasn't until November or December that the service was actually established As a result, the company agreed to waive the $activation fee for the many inconveniences However, to date this fee has NOT been waived and my account continues to be debited $+ dollars As of Tuesday, February 10, 2016, I called in to confirm auto-payment has been stopped as I refuse to give any more extra money to this company I can't understand why this is so hard to get rightI feel overly stressed having to constantly oversee my money and I refuse to continue calling this company twice monthly and still not have the correct amount debited from my account Please help!
My phone bill should be $and the U-verse internet should

I was sent a internet promotion for $19.95/monthI signed up for promotion before expiration date, ATT said that was no such promotion unless I bundled with another service, but this was not a stipulation in the promotion information (i was at a local att store, where the employees were very helpful, & I had the on-site staff read the promo info to verify that there was no 'bundle' stipulation)I was changing over to att u-verse expecting to get an improvement from the standard att internet, but it was no better & perhaps even a little worseThe ATT staff were going to refer the matter to their RAE-Regional Account Exe
(SELLING & ADVERTISING THEIR INTERNET AS HIGH-SPEED IS A JOKE WHERE I LIVE, AND A FALSEHOOD IN ADVERTISING, FOR ONE & SENDING OUT PROMOS FOR TWO)
I received a bill that did not have the promo price went back to the local att office (where the employees were very nice & helpful), they made more phone calls & it is interesting to note that the customer servic

I have been lied to repeatedly by AT&T over the years, but with a monopoly I was left with little choice, so I reluctantly continued to do business with themThe latest outrageous conduct began when I attempted to cancel my Uverse TV serviceI was told there would be no changes to the cost of the internet service I was intending to keepThe next bill came and it was $a month more than it had beenI called and was told it was being taken care of, but the next bill came and it not beenI contacted customer service again & after wasting more than an hour I was told great news we have it worked out and credits are being issued along with an additional rate reduction for the next two yearsGuess what next bill arrives & none of the has happenedI call again wasted over two hours & I am basically told that the plan or case was not approved so I am out of luck, but the will start a new case & issue creditsI did receive a call from the office of the president & told to expect a call in the next daySeveral weeks later still awaiting that call I was promisedNow another bill has arrived & I was charged a $early termination fee but still am awaiting c call back & all of the credits I was promised as I am unfortunately still a wireless customerUnreal how AT&T conducts business & allows, most likely encourages, this behavior from their RepresentativesIt has to be in the companies cultureHow is this ok?

I have been a customer of at&t for over years but due to what happened during the last week and a half made me determined that this company scams people and its customer service is absolutely horrible! Here is my story:
I wanted to unlock my iphone so I called customer service a week and a half agoI asked the customer service representative how much I owed on my device, provided him with a credit card and asked for instructions regarding how to unlock my iPhoneHe advised me of my balance, charged my credit card and said that I will be able to go to the link on their website after hours, plug in my imei ad24-hours later my devise will be unlockedSounds very simple! Well, it is not the caseafter hours I tried going on the link but it kept saying that I still owed installements, I tried it again and again for several more days but it kept insisting that I still owed money even though my credit card was chargedI called customer service and after being placed on hold for over minutes I was told by the representative that she wasn't sure why I couldn't follow simple instructions that the link providedAccording to her, when she plugged in my imei it workedShe told me to sit tight for more hours and I will receive an email that my phone was unlockedWell, I received an email that my phone was unlocked, met with a buyer, she tried to use her sim and it said that I still owed installments in the phoneI was so embarrassed because I'm sure to the buyer it seemed like I was trying to scam her! I called att again and they insisted that my phone was unlockedAfter being on the phone with them over an hour and being transferred multiple times because apparently I have a combined account with my internet and tv (which I thought was supposed to make it easy), every time I had to be transferred because every person kept saying that there is nothing they could do to help: unlocking department was saying that I owe money and transferred me back to accounts receivable, they kept saying that my bill was paid and transferred me back, supervisors kept saying that they can't see my bill because it was combined and thus couldn't do anything to resolveEventually, one customer service representative figured out that unfortunately the imei that was used by the customer service representative was not even mine, she accidentally unlocked somebody else's phoneShe told me not to worry, she opened a case for me and said that within hours my phone will be unlockedI asked her to confirm that my payment was applied correctly, towards my devise and she said yesWell, after several days I received an email from att stating that my request for unlocking was denied because I owed money on the devise!!!! At this point I was so frustrated that I called the cancellation department to pay off my bill completely and to cancel my serviceThe cancellation department accidentally pulled my old account (by using my current cell phone number that I had over years and never changed) and told me that my account was cancelled in and I had a credit of $on my account since then!!!! I was in shock, how is it even legal that a company kept $of my money for over years and I never received any notice, check, nothing!!! I told the cancellation department that I would like this money to be applied towards my remaining balance but she said that unfortunately she couldn't do that and she would have to transfer me againI have been transferred again and again and again, nobody is giving me my money back, nobody is unlocking my phone ands seems like nobody has any idea what is going on as everybody keeps giving me completely different informationI spent a total of over hours on the phone calling att, most of that time was spent being transferred from place to place and I still do not have any answers, they still have my $and my phone is still lockedI asked them to get me in contact with their supervisors but they either refuse or hang up on me after putting me on hold!!!!!! At this point I'm not sure whether I should take it to a lawyer or to the news! I recorded my last conversation which lasted over minutes of me being transferred multiple times, by the end of it I was promised that somebody will contact me back with resolution but nobody did

I ordered my at&t phone and internet on or around Jan30th I was told the internet speed that I was gone receive would be good enough for me to stream ***.which I also pay a month for.I pay a month for internet.and I was not told about a a month access charge for my to mobile phone lines.my internet is bufferingAnd I can not look at tvHalf of the timeThey say I'm receiving mega bites of speedAnd they can not fix my problemI called them serval time but they will not resolve my problemBut they still charging me for half the service I signed up for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1First AT&T doesn't inform you in advance that your promotion will be ending and just increase you ratesYou do not find out until after you receive a bill withan increased rateAfter getting a new promotional rate you still pay the higher rate you were not aware ofI received a new bill which was not correct and contacted them via chat sending and email them my email confirmation showing the new rate and reps told me I was incorrect even with proofFour different chat representatives disconnected the chats

My husband and I were approached by a salesman for Direct TV/At&Twe were told that they could beat our price with spectrum cableMyt husband and myself are both disabled so it was in our best interest to save some moneywe have a contract in writing the sales rep gave us at time of servicewe paid a sign up fee that day of $20.95the contract was to be for months at the rate of $95.83this was to include: Direct TV the choice package w/ boxes w/ DVRhigh speed mbps internetand home phone unlimitedTo our dismay we received a bill days after hook up from direct tv and one from at&t , this was supposed to be a bundled serviceEach bill was for:AT&T $81.06Direct TV $70.29which totaled $151.35They failed to bundle our services and give us the bundled rateI called them immediately (weeks before the bill was due) I even called the rep that sold us the deal *** whom confirmed that there was a mix upI tried to get this rectified for weeks to no av

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1HiI have ATT landline and DSL internet service since In I discontinued internet service from AT&T and moved to Comcast since U-verse wasn't available in my areaI don't pay the pay but my parents do since they stay at the houseOn December 1st, I went through the account to change the bank details and found out that AT&T is still charging $each month to my accountI have not used the service since November In I called and asked them to discontinue my services after I had ComcastOn December 1st and made the payment and contacted AT&T via online chatThe AT&T rep told me that they can only credit months of billing and not from November Also she put in an order to cancel the services ASAP and the manager was suppose to call me regarding the ac

I purchase the iPhone7plus months agoI purchased the insuranceI am under warrantyI updated my phone to the lasted IOS
my phone function does not work unless I Hard boot it every 1/hour
I went to the ATT store, I asked to have someone look at itHe tried to use my phoneHe then tells me I have to talk to an ATT pro techI go the the process of thatNothing correctedI call the apples store, they diagnose the phone, told me to get it replacedGo back to the ATT storeThey supply me with a warranty phone numberI call, was on the phone minutesNow I am going to the engineer division, waiting hoursThis is so unprofessionalPaying for insurance, under warranty and still not Correcting or replacing my phone This is so unprofessionalI cant wait to remove my contract next yearHere I come comcast./ t mobile/ VerizonAnyone should be better then these people

I am being harassed by afniinc for a payment due with Attu-verseI never had an account with attuverse.I never heard of it until I received this demand for paymentI have received two statements from this collection agency in the mail demanding payment before a specific dateI had been with ATT for many years It was paid in full and closed in the office when we changed to Consumer Cellular in or
Account_Number: ***

Being billed for a land line phone that was turned on Sept closed on Sept Tried to give me a new number after I had requested to keep old one
1st problem was I was given a universe account and did not want it..only wanted to get my land line # in my name after the passing of my husband..Took several of months to get that taken care thanks to your officeIn the mean time just trying to get the land line only..they wanted to give me a new home phone number...told them at that time I wanted to keep the same number I have had for over years..They said ok and and gave me my old number but only to find out they are charging me for that new land line number that I never even knew the number till I received a bill...Have called several times and they will tell me that they see the line was opened on Sept 12th and closed on Sept 12th but only a manager can fix it and they will call me back with a decision...still no call back and I keep getting this bill in the mail for a lin

At& t may say all the right things and sell you on fancy services Beware!!!! Do not sign up for auto-pay Once they have you, you will pay and pay and paylong after you cancel or moveWe moved and they continued to bill us at our past address as well as our new address Then we moved to where they could not service us....Again, still getting billed $month now months later Called, called, called Every time getting told "sorry" Went to store "cant help you" Everyone gives you another phone number to call Doing Ripoff report next

I recently had an AT&T rep come to my house to sell me internet/TVI basically started out saying I don't want a contract and am waiting for Google Fiber to get to my neighborhoodThe rep then said he could get me Internet & Direct TV for bucks a month and since I have wireless unlimited data I can knock another off that so a month total! Not only that, I'd be getting a $gift card in the mailSo I said ok I'll sign up for months because the rep specifically said I could use my gift card to cancel out most of the 20/month fee if I'm really that unhappy with itFair point, so I sign up
First I get something saying my gift card is $and not $Then I get a bill saying my month (not months) contract is now in place for internet/TV and it's per month and to installWhen I contact AT&T several times, hours on the phone and on chat, I am told that there is nothing "in their notes" that says that was what we agreed upon
I have the contract that I signed at home that says 50/month for Internet + TV, installation fee of dollars, month contractI'm about calls in with this business and i'm still getting the run aroundBest advice for customers looking for internet & tv: wait for Google Fiber

From 8/28/- 10/6/my internet has been down I called AT&T for help and someone hung upThis is on going
I have DirecTV, internet and landline with AT&T I have been in constant contact with AT&T since the Hurricane Harvey Outage Their Artificial Intelligence and method of constant transferring is not effective My most recent call resulted in someone hanging up The representatives that are on the ground are great, but calling AT&T is a nightmare When asked how to get to a higher level and when looking on line their is not a method for customer services complaints It is difficult to believe that a company like AT&T does not have a way to express their concerns, but a PO Box I believe AT&T does this because they do not want to hear from consumers I am in an area where the only well known provider is AT&T so because I use the internet, I feel trapped by their inefficient service In addition, AT&T does not offer their consumers their best rates You have to compl

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wifi home number by AT&T does not work, due to the wifi service completely droppingI have had this terrible service for less that 24hours and AT&T just doesn't seem to careDue to my previous service with them because of getting hacked from September 11th til I finally cancelled plus my fearful experience with the last technician in which I filed a police report, due to his very disrespectful, speaking of things I couldn't imagine doing as a employeeThey state have someone over the age of to be at the home when the technician arriveI feel you need a police officer plus, a lawyer, and a security guardFor me to state this, by all means I'd love to repeat verbatim, the CEO previously from my prior account was extremely nice, professional, as apologeticIf I could get service as fa

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told by an AT&T employee via chat support that I could receive phone and upgraded internet service (Internet 45) for $a monthI received a confirmation email showing me the agreed cost along with the service date
The service technician did not show up on that scheduled dayI used a personal day from work since the instructions were that somebody needed to be home, and that personal day was wasted I was told that day that technicians were not able to fit in our service order, and I would be a high priority the next day We did not receive a call the next day either
Since then there were several chats and phone calls attempting to reschedule the service order, which never materialized Eventually I was offered another price (greater cost for less service), and then after that