AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am extremely upset with first how I was treated by a representative out if Chicago named *** which I spoke to today, 5/18/She was rude, spoke down to me and was a complete smart allikSecondly I am upset because my pricing changed when I was told it would be the same going into the second yearI want what I was promised if not I want to speak to someone in the executive office
This is for my UVerse DSL service

I'm reviewing the AT&T Store Palo Alto located at El Camino Real Palo Alto CA Pertaining to two associates: Andre R*** and Jose (Manager) and a technician: Todd
Andre: Greeted me with positive vibes at first but then after the contract was finalized became unreliableCalled him regarding a technician (Todd) who supposed to show up within the time frame they provided but to no availI waited and did not go to work to accomodate the installation yet in short they wasted my time and did not show upAt first on the day of the installation within the time frame of the service, I called Andre repeatedly and did not answerThat prompted me to call the local store directly and finally able to talk to himHe apologized and he promised to call me back but did notI called him again numerous times but he did not answer his callCalled the store again and Valerie who answered the call said Andre was on breakIsn't he supposed to help me out?
Jose: I don't know his last name but on his ID showed he is a managerDuring the formulation of the contract together with Andre, I asked him if there is anything special he can do to lower the proposed contract costHe said HE WILL MAKE AN EXEMPTION that is if I add a wireless unlimited account then he will add HBO to my uverse accountSounds good but I found out that this exemption of his is not an exemption but rather a promo that is available onlineHe certainly lied in order to secure a new accountDON'T TRUST THIS ONE
Todd: The technician who supposed to show upHe called and left a message saying he will be arriving in minsI waited and he did not show upAfter attempts of calling his number (still within the time frame of scheduled installation) he answered and said he was in my place but nobody was homeI said that is ridiculous, and that I've waiting for himHe said he is on his way now to the next scheduled serviceI asked him if he used the doorbell and he replied that he did not but rather he knocked at the doorWHAT??? The truth is most likely HE WAS NEVER in the premises

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I ordered a landline service on 6/24/and made a $depositI was told it would be refunded back to me on my first bill I never heard back from a tech to complete the installation Several things happened during that time that prevented me from following up with this I found a letter from A T & T yesterday, stating because of my credit score there would be restriction on my service request so I guess the order was cancelled
I called A T & T today (7/11/16) asking for the status of my refund I was eventually told, - weeks When the order was done, my deposit was taken immediately I don't not understand why I have to wait - weeks to get my money back I find that totally unacceptable
Product_Or_Service: Home phone line
Order_Number: ***
Account_Num

AT&T said they would fix an issue within 4-24hrs.27hrs later nothing was fixed3hrs later, I was given a fake number by AT&T & still no resolution
On October 18th at 4pm I talked to someone from AT&T to let them know about an outage in our areaI was told someone from AT&T would be out to fix the outage within 4-hours (getting this information from someone at AT&T took hrs and having to explain the situation to multiple people)On October 19th at 6pm the outage still was not fixedI called AT&T to inquire about the outagehours later I was told the soonest I could expect someone to fix the outage was by 8pm on October In the hours that I was on the phone I encountered a variety of unhelpful and rude individualsOne in particular told me she would call me back in minutes with an answer as to when my service would be restored and I still haven't heard from her (hours later)Another employee gave me the number of a service center to call to find this inform

I am complaining about the horrible experience I've had with AT&T I work from home full timeI recently moved and was scheduled to have my service transferred on 3/I was provided a window for the technician to arrive between 9-11amNo one ever showed upAt 1230pm I called to find out what was going onThe manager got on the phone and agreed that At&T messed up and to call back after the service was installedThe tech said they called me, I never received a callOn Monday the "new scheduled installation day", it's funny the tech was able to call the same number they originally stated they couldn't reach me onThe tech started at and didn't finish until 230pm to finish the job4th day of work wastedI called customer service the very next day after the services were installed and no one has been able to help nor willingI missed days of work only to be told by the representative that I should have gone to StarbucksWhen I asked to speak to a manager, the manager cont

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint could fall into customer service, repair issues, and/or service issuesThis has been an ongoing problem for yearsMy house phone and computer is all hooked togetherI have been losing service off and on for (as stated) over years now I have had numerous ATT technicians come check on the problem It has never been resolved Al they seem to do is change out my computer modem I have had at least six modems in this year periodThey always check my lines and say nothing is wrong with anything in or coming to my houseOne technician told me the problem is in a "switching" post located about one block from my house but it seems nothing ever gets fixedI am tired of having to call AT&T and attempt to get to speak to a person and all they can do is schedule a technician for a week out

I have had nothing but issues with AT&T since I began my contract with themEvery month I would have a new outrageous charge on my bill that I would have to call about and disputeOne person will tell me one thing, and another person would not fulfill what the first person saidI can not trust what they tell usI called to terminate my service and was told that My bill was up to dateI was told that I didn't own anything, but, now I'm still getting a bill that states that I owe them moneyThey didn't compensate me for the several days that my internet service was down because of the lines being down and me not being able to get on the internetEvery time I called to complain about the internet service crashing on me or being slow I would only get the run a roundThey do not care about customer service will tell you one thing and totally do anotherI have never in my life dealt with such HORRIBLE customer serviceSomething has to be done to fix these issues

This what what I sent directly to AT&T: I was an AT&T Wireless for about years, starting with my first cell phoneI only switched because my husband got a significant work discount with another carrierIn 2016, AT&T's switching promo seemed too good to be true, so we came backTurns out, it really was too good to be trueFrom day one, I've had constant billing issuesAT&T has a terrible habit of changing prices and fees without warning, forcing its customers to jump through hoops to get answers and fix problemsYour promotions are also quite misleadingNo matter how many questions are asked up front, unsavory surprises seem to pop up once the bills come inThe lack of transparency and pricing change-ups are now a part of our DirecTV experience, now that AT&T has taken that overIt's unfortunate, because we truly enjoy DirecTVBut my family is done accepting this unscrupulous, disrespectful treatmentWe've already switched to a different wireless carrier for our phonesAnd we will change our TV service in the near future

Just to let you know If you hear about a guy named Justin D***, he promises world and delivers nothing We've been without service for weeks and his pitch is I am your go to guy Smooth, articulate and 100% unreliable Avoid t all costs IMHO

I purchase the iPhone7plus months agoI purchased the insuranceI am under warrantyI updated my phone to the lasted IOS
my phone function does not work unless I Hard boot it every 1/hour
I went to the ATT store, I asked to have someone look at itHe tried to use my phoneHe then tells me I have to talk to an ATT pro techI go the the process of thatNothing correctedI call the apples store, they diagnose the phone, told me to get it replacedGo back to the ATT storeThey supply me with a warranty phone numberI call, was on the phone minutesNow I am going to the engineer division, waiting hoursThis is so unprofessionalPaying for insurance, under warranty and still not Correcting or replacing my phone This is so unprofessionalI cant wait to remove my contract next yearHere I come comcast./ t mobile/ VerizonAnyone should be better then these people

I received bill from AFNI debt collector for an ATT Uverse Internet account in Katy Texas, which I closed out November I used my Cingular/ATT cell phone number on file with this account and not one call until a debt collector sent me a letterIn 2016, three years later my excellent credit rate has been sent into rapid deteriorationI worked hard to keep my credit spotless for over years and ATT has ruined itAnd this should have never ever happenedThey never informed me of anything nor looked at any notes on the bill
I have had nothing but trouble with billing since day oneIt started with the call to the service technician to set me up, which was provided in my apt welcome packageI had the modem/equipment before the technician arrivedThere are notes all over my account about the equipment not being provided from the technicianI informed the technician I had the equipment already and I could set it up if I could call in the information...He insisted he physically had to come to set it upWe never signed any paperworkMy husband let him in and he set it up quickly and left a generic you are set up paper - no explanations about anythingUnknown to us, he had created an email address and paperless billing to this unknown email addressI call ATT when I realize that I hadn't received an initial billI gasped when I was told a huge amount that I accumulated in monthsATT would not to provide any paper contract for anythingI was provided a breakdown of the amountI explain my situation to the ATT repIt literally was such a mess that ATT had to call me back several timesThe phone calls kept commencing even to the hours of a call at pm and months later with many billing issuesI have notes that I confirmed were all over my account about all the calls and I am sure there are recordings also since there are no signed contracts anymore??
My project ended in HoustonI call ATT to properly close out my accountI was close to the end of my contract and I was told it would be a $cut off feeI paid the cut off fee with my credit card over the phoneI questioned several times about it being totally closed out and the girl confirmed I needed to do nothing elseI never received anything else from ATT about this accountWhy should I think anything else about this account? I was proactive in closing the account properly and I paid the bill every monthI was in good standing with other open long standing ATT accountsI never heard anything else until a Debt collector sent me a noticeI did not know anything was wrong - ATT never gave me a chance to fix the issue and unknown to me the debt collectors continue to lower my credit score due to not returning equipmentI still have this equipment, but the damage is done to me and it is now keeping me from getting the security clearance I need for a job

I have called to have my name correctly show on caller IDI have had this problem since December and was corrected weeks ago but now it switched back

I was promised an dollar a month billI received one for There were activation fees that I was not informed ofMy employee discount was not applied and I was today that it wouldn't be for a "Few months"The woman I spoke with claimed there was no one in the world who could correct thisI mentioned several times the recorded conversation I had with the man who made all of these promises and no one wanted to listen to it or look into itI was told they would pay cancelation fees for my last phoneI was informed today that I would have to pay the dollars and they would pay me back with a visa, and she didn't know when I would get thatThat's a different departmentAlso made mention of the fact that me and several other people in this town cannot get service, or receive or send text messages to several peopleAlso not their concernThis was my second time calling inFirst time was in regards to the lack of service and I was hung up on, twiceI am being charged an activation fee for a free tablet, plus dollars a monthAll I was ever told was freeI paid dollars to activate the phone and as far as I was told that was itAfter being hung up on again today, I received another call from a manager who after or so minutes also told me how much she cared and how much she couldn't do anything to make it rightAsked for something proving I signed anything agreeing to pay all these fees and was once again hung up onI was speaking to a MARK in chat also, how said he was going to get his managers approval to waive these fees, but then that chat mysteriously shut down before he could do it, again with no noticeI've never been more disappointed with a company, lack of communication and moral integrityI will get out of this contract as soon as possible and will be sure to let every one I can know what to expect if they decide to go with att

I have received the worst customer service at this location in addition to my the debacle that originated at this location and have yet to rectify! I was told it would be handled the last time I visited by the manager and his associateI have not heard from either and now my service has been suspended due to their error!

I bought a prepaid phone a month ago and from the time I bought it its been making me restart if periodically because it couldn't read the sim cardI go to AT&T today recuse it just quit working all together because it cant read the sim cardSales rep gets on the phone with the warranty department and they tell me that a month after I bought this phone that I have to buy a new oneNot only that I have to wait for the mail for the phone to get here! Then send them my old phone to make sure there isn't any damage to the phoneQuestion is why do you call it warranty department when in reality there is no warranty at allThis phone is brand new with not a scratch on it and I have to buy another one because AT&T sales st for phones? No Ill take my business else where and in hope that you get a chance to read this and do the same

I had digital life installed including thermostatThe thermostat was incompatible to my system according to att techAtt sent hvac who said thermostat kicked out compressor and said itll take a week to fix (without any calls or verification)I was out of air in TExas summer for days and no follow up by attCalled executive complaints and they didnt call bqckLied and said he didEventually, att kept saying that hvac said one thing; all things I hadnt heard from the hvac guyMy hair is holding at 75-still after they "resolved att issue." They broke it but wont fix
ItThere's a lot more to the story
Poor customer service, poor follow up, blamed the customer for their problems, uncertified and untrained people installing digital life, poor record keeping, broken promises, lies, refusal to direct complaints to supervisor, transferred from department to departmentAbsolutely the worst companyI have directv, internet, digital lifeIve had cell phone service and uverse tooIm a customer of yearsIt seems they outsource digital life so it is a backburner service
Im thinking Revdex.com must be paid to write A+ review when 90% of customer reviews of ATT are horrible
I would only use their service if there were no other options in my areaI would let my house be unsecure than use digital life

This is in regards to Unfair and sub-standard business pratice
Realizing that I was moving and needed to have services I began calling in the early part of Aug 12th and spoke to a Rhonda at Direct TV who was great and set me up with great service and she directed me to AT&T for internet.The conformation #*** to service wasto start on Sept Between 1-3pmI opted to buy my own modem to save money in the long run and was given all the information I needed to know to set it up thanks to *** at AT&T.I went out and bought a Gateway modem that met the specifications.Time had come and gone and we could not get a connection so I called AT&TI was reassured that it was in working order and to check the numbers on the modem and they would reset it so I gave all the pertinent information and a lady attempted to reset it several times.I enlisted the help of family members we could not figure it out.And then the individual on the other end gave the addressSomeone h

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1In January of I signed up for DSL only service Upon my first bill there was home phone as well as internet I was told they would correct the account change it to DSL only service and credit and close out the current which had a phone connection charge and other fees After over a year of promises to credit and close out the account and contact the creditor nothing has change the account is on my credit report affecting my score

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently set up at&t services mid SeptemberThe installers was late and I over looked thatAfter the set up the internet stop working and it took almost hours for them to fix itI also overlooked that situationMy first bill was $around that much so I called to see why it was so high instead of the $that I agreed toThe representative was so rude and over the topHe said I was being charged all these extra fees that was suppose to be credited to my account but wasn'tI relate this information to the representative and he disregarded all my information that I was providingHe told me I was responsible for these extra fees and was not being very helpful I disconnect the auto pay until the problem was resolved he was rude so Idiscontinued the car and called in to get another repres

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1every month my bill goes up more than dollarsI have to call all the time to adjust my bill back to the price it is supposed to beit is supposed to be a month, then it went to now it's 209! they keep saying I have stations I do not have and add the price, then I have to call and correct themI am tired of itI want my service shut off at this account address please
Product_Or_Service: AT&T/Direct TV
Account_Number: XXXXXXXXX