AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently set up at&t services mid SeptemberThe installers was late and I over looked thatAfter the set up the internet stop working and it took almost hours for them to fix itI also overlooked that situationMy first bill was $around that much so I called to see why it was so high instead of the $that I agreed toThe representative was so rude and over the topHe said I was being charged all these extra fees that was suppose to be credited to my account but wasn'tI relate this information to the representative and he disregarded all my information that I was providingHe told me I was responsible for these extra fees and was not being very helpful I disconnect the auto pay until the problem was resolved he was rude so Idiscontinued the car and called in to get another repres

I cancelled my services in July
Bill was generated on August 03,2018(information provided by your agent)
I called on August 15, and asked for status on the refund on my accountI was told I should have the check in 3-business daysChat transcript #***
No check till today September 10,So I ended by initiating the chat againI was told I should have it in next 3-business days and that I should receive the call and would be taken care of as he is escalating the matter(Chat reference # ***)I got the call and I was asked to close the chat and any web page related to ATT and he would help me
He told me the check was generated and I should already have the check, becuase I do not they will transfer me to Accounting which will be able to get me some helpHe asked me to hold and I was transferredThe lady at accounting was rude and had no idea why was I calling(no information passed on to this agent) ended up wasting my time

When contracting for bundled phone, cable and services, the in home sales rep for AT&T lied to me and my daughter about terms, discounts, and incentives to sign up When contacted about billing irregularities, AT&T insulted, and hatefully despised my daughter about her claims of fraud, and kept her on the phone for up to eight hours promising help that never materialized, frustrating my daughter to give up on service corrections and adjustments We have since terminated services with AT&T, and have since been humiliated in redeeming materials return
Account_Number***

They are the worstThey lie about everything, I have to call every month and I get nowhere

On 4/9/2018, via the Web, I ordered an AT&T Wireless (PREPAID) Sim Card and a $refill card
On 4/12/2018, I received the Sim Card but not the $refill card AT&T did charge me for the Sim Card but not for the $refill card So on 4/12/2018, I activated AT&T Wireless Prepaid Service and paid $for a month of service online since I had not received the refill card I ordered on 4/9/
Everything was going smooth, phone number ported, auto set up by AT&T Customer Representative Bad part, on 5/2/2018, AT&T Prepaid charged me for the $refill card I originally ordered on 4/9/
I tried to contact AT&T customer service to find out why they shipped my originally ordered Sim Card Days later It is extremely difficult to talk to anyone in the United States from AT&T Prepaid I spent an way past an hour on the phone with an Asian Based AT&T Prepaid Representative and it was like chasing a cat around the tree I asked multiple times to be transferred to a United Stated Based AT&T Prepaid Representative They will not transfer you to a U.SBased Representative AT&T relies heavily on ASIAN Agents
I then did a customer service review at AT&T request via a text to my phone and I asked for a representative to call me and also voice my distaste for their customer service in ASIA I received a phone call from a U.SBased Customer Service Representative on 5/8/as a result of my phone text review The U.S Based Customer Service Representative was EXTREMELY RUDE, and hung up on me She offered me a $credit which does not even begin to cover the amount of time I spen talking to Asians and chasing a cat around a tree
AT&T should disclose somewhere on their Website, that their customer care will be handled by ASIAN REPRESENTATIVES They should also train their U.SBASED CUSTOMER REPS about kindness, it goes a long way $credit with a rude representative presenting it, is counterproductive and will cost AT&T in the long run
I STRONGLY DO NOT RECOMMEND AT&T PREPAID SERVICE

I bought a prepaid phone a month ago and from the time I bought it its been making me restart if periodically because it couldn't read the sim cardI go to AT&T today recuse it just quit working all together because it cant read the sim cardSales rep gets on the phone with the warranty department and they tell me that a month after I bought this phone that I have to buy a new oneNot only that I have to wait for the mail for the phone to get here! Then send them my old phone to make sure there isn't any damage to the phoneQuestion is why do you call it warranty department when in reality there is no warranty at allThis phone is brand new with not a scratch on it and I have to buy another one because AT&T sales st for phones? No Ill take my business else where and in hope that you get a chance to read this and do the same

WAS SOLD BY AT&T SALES GUY A SERVICE THAT DID NOT MATCH UP TO WHAT WE CURRENTLY HAD WITH COX
I WAS SOLD BY AT&T SERVICE THAT DID NOT MATCH UP TO WHAT WE CURRENTLY HAD WITH COXAS SOON AS WE REALIZED WE CANCELLED WITH AT&T AND TOLD THEM WE WANTED TO GO BACK TO COX WE ASKED THEM TO RELEASE THE NUMBER *** BACK TO COX WHICH THEY SAID THEY WOULDWHEN I CALLED COX TO GET THE SERVICE BACK THEY INFORMED ME THAT AT&T WAS NOT GIVING UP THE NUMBER - IN THE MEANTIME I HAVE NO PHONE LNEI CALLED AT&T NUMEROUS TIMES IF THE PERSON WHO ANSWERS THE LINE CAN NOT HELP THEY BLIND TRANSFER YOU TO A COMPLETELY DIFFERENT DEPT AND THEN THE WHOLE STORY STARTS AGAIN, WE WOULD REITERATE TO AT&T THAT WE WANTED TO DO AND NOBODY THERE WILL HELPCOX IS SUPER HELPFUL BUT TELLS ME THEIR HANDS ARE TIED WHEN AT&T WON'T GIVE BACK MY NUMBER

I am trying to find out why my land line service has not been restored and cannot get any answers
My land line telephone service was suspended due to nonpayment The nonpayment was due not getting a printed bill and not being able to access this account online to pay The only account I can pull up on the AT&T website is for my cell phones I finally was able to get help on 1-9-to pay the account in full Today is 1-12-and my service has still not been restored My complaint it that I cannot find anyone at AT&T to help me with this All I get is the automated recordings that tell me they can understand my problem The recording asks me for my digit account number My account number has digits I answer all the questions and am told there is an automated system that can help me which routes me back to the exact same recording, asking the exact same questions that I have just gone through I was on the phone over an hour last night trying to fix this problem I fi

AT&T said they would fix an issue within 4-24hrs.27hrs later nothing was fixed3hrs later, I was given a fake number by AT&T & still no resolution
On October 18th at 4pm I talked to someone from AT&T to let them know about an outage in our areaI was told someone from AT&T would be out to fix the outage within 4-hours (getting this information from someone at AT&T took hrs and having to explain the situation to multiple people)On October 19th at 6pm the outage still was not fixedI called AT&T to inquire about the outagehours later I was told the soonest I could expect someone to fix the outage was by 8pm on October In the hours that I was on the phone I encountered a variety of unhelpful and rude individualsOne in particular told me she would call me back in minutes with an answer as to when my service would be restored and I still haven't heard from her (hours later)Another employee gave me the number of a service center to call to find this inform

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I realized on 12/13/that I was being billed for a service, NFL Sunday Ticket, that I never ordered They have been billing me for months My mistake was that I trusted them, & did not look at my bill I called them on 12/13/at 6:30p at spoke with a female representative & told her I didn't order this, didn't know I had it, & that I wanted a credit She could check with her IT department & see thatvI have never used it Originally, when I switched from at&t uverse to direct tv, you got nfl sunday ticket free for the first months, after that I told them I didn't want itShe said she would issue me a credit for $ Today, I called to see where the credit was, and their rep Henry says NFL sunday ticket is an automatic renewal service I told him it was not on my account The

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I ordered a landline service on 6/24/and made a $depositI was told it would be refunded back to me on my first bill I never heard back from a tech to complete the installation Several things happened during that time that prevented me from following up with this I found a letter from A T & T yesterday, stating because of my credit score there would be restriction on my service request so I guess the order was cancelled
I called A T & T today (7/11/16) asking for the status of my refund I was eventually told, - weeks When the order was done, my deposit was taken immediately I don't not understand why I have to wait - weeks to get my money back I find that totally unacceptable
Product_Or_Service: Home phone line
Order_Number: ***
Account_Num

I called AT&T @*** on February 1, to make payment arrangements on my billSo that my services would not get cut offThe representative made my arrangements for Febfor $ and $on Feb 29,
AT&T also asked me about getting a tablet for $and I agreed to this because I thought this was a great deal I received my tablet
I thought everything was complete and I know that I need to keep my arrangements to keep my services on and I will do what we made arrangements for
Then T received a letter in the mail from AT&T said I had to pay my bill on Feb11,
I called AT&T and talked to a representative about my payment arrangements and the AT&T lady told me if my services was not paid on Feb, 12, then it would be cut off I explained her that I made arrangements already and the AT&T lady said that arrangements don't mean anything
Then she sent me another confirmation stating if my bill is not paid on Feb12, services wo

I was promised an dollar a month billI received one for There were activation fees that I was not informed ofMy employee discount was not applied and I was today that it wouldn't be for a "Few months"The woman I spoke with claimed there was no one in the world who could correct thisI mentioned several times the recorded conversation I had with the man who made all of these promises and no one wanted to listen to it or look into itI was told they would pay cancelation fees for my last phoneI was informed today that I would have to pay the dollars and they would pay me back with a visa, and she didn't know when I would get thatThat's a different departmentAlso made mention of the fact that me and several other people in this town cannot get service, or receive or send text messages to several peopleAlso not their concernThis was my second time calling inFirst time was in regards to the lack of service and I was hung up on, twiceI am being charged an activation fee for a free tablet, plus dollars a monthAll I was ever told was freeI paid dollars to activate the phone and as far as I was told that was itAfter being hung up on again today, I received another call from a manager who after or so minutes also told me how much she cared and how much she couldn't do anything to make it rightAsked for something proving I signed anything agreeing to pay all these fees and was once again hung up onI was speaking to a MARK in chat also, how said he was going to get his managers approval to waive these fees, but then that chat mysteriously shut down before he could do it, again with no noticeI've never been more disappointed with a company, lack of communication and moral integrityI will get out of this contract as soon as possible and will be sure to let every one I can know what to expect if they decide to go with att

AT&T used to be a good company, I have been with them for over years but that is going to change as soon as possibleI can't trust any of their offers they put out, We signed for directv with the promotion to get a $Visa cardWe called them a few times and they kept saying it will be mailed to usEventually they started saying they have no record that I should get it and we went back and forth for a couple months before they finally gave me a $credit on my billWe signed up for the buy one iPhone get one free, they said we would be charged for months and then receive a creditWe called after months and they said it will stop after months and eventually they said we didn't meet the requirements and will be charged for bothWe spent hours at an at&t store and finally got it fixedNow our DirecTV contract is up I called to cancel unless they kept the bill the same, they said everything will be the same and I will get an email confirmation if anything did changeOne month later my bill is now doubled and they have no "record" of the conversation that they said it will be the same priceI would NOT recommend using this company, we have almost been screwed out of $and had to fight to get that back

I have contacted AT&T on over eight occasions within the past six months to fix the pricing of the billNothing has been done
I have contacted AT&T on seven occasions and spoken with representatives who apologize for the billing errors in my accountTwo managers, on separate locations, have stated that they will guarantee pricing of $for my account in full, with DirecTv and AT&T services, lasting months from the call that was placedThese tapes are in the call log of AT&T and noted now as closed cases with no follow up action completedThey have told me multiple times that AT&T will respond to the open cases in 7-days via phoneThese cases were opened in September and early November of There has been no follow up action to notify me of any change and my account is still incorrectIt is now months later

What can I say about this disgusting corporation? I called yesterday to switch from TWC the only two horrible options for Internet in my areaI called you guys yesterday for internet service the 1st customer service Representative hung up on meThen I called back then I got another rep who had to validate my credit information and again for some reason we got disconnected after being on hold for about an half hourI called back again this time I was able to finally get through the credit check process and was told I needed to pay a 100$ deposit which I was fine withThen I was told I couldn't use my fiancees card unless she was the account holder on the ATT Internet accountI was very confused the rep was very stand offish with meThen told me I could use the card but his supervisor had to listen to the callI gave him the card information and told me the payment went throughThat was the 1st lie because the email stated it could take hours to process the paymentThat wa

I purchased the AT&T Uverse package in July of after a military move to Alabama Since then I have called the company numerous times to explain that the wireless speeds were extremely slow (often in the to 6MB upload and download speed) much less than I signed up and paid for I received the typical uneducated response that I needed to reboot etc., until I got to the point that I just used my wireless carriers hotspot permanently Fortunately, amazingly, after I'd given up all hope with the service (In April - months after service start) since I'm in a new construction area, one of the builder crew tore my fiber out of the external box Why? Because AT&T never buried it Thank god for the awesome tech that showed up - he replaced the entire fiber line to the house The first installer, on new construction, not only failed to bury the line, he had a fusion splice on the one he ran Neither I, or the tech, could understand how a splice could be on a brand new install, and theoretically, that was the reason my service was unreasonably slow The tech ran a new fiber line from the house and scheduled a crew to come out this week to bury the line Where was he months ago? I would've much rather have paid for a service that was worth paying for - that I actually used My biggest frustration less the inept first installer is the front line support that made me wait painful months to find the resolution Installer # gets 5-stars, AT&T - just one

AT&T is the worst company in the worldFraudulent with customers, never follow up calls, never take care of customers, and every worst services including outsourcing phone calls to worst country like India, Caribbean, and other Asian CountriesI bought two times Buy one get one (BOGO) with Direct TV and I paid off one phone and they said if you paid regular installment, other phone won't get any creditsThey are stupid peopleActually I usually pay offs my phones in 10-monthsbut they are doing fraudthey were giving me but they said, I have paid off other phone very quickly, so I wont get any credits on other line (on installment), that is stupidity..I was not denying that I wont pay line rent, but they are giving me hard time..I will never upgrade any phone from them which I did phones in years for my family and paid off phonesDont buy anything from themthey are fraud...in NEXT program and in DIRECT TV servicesI will disconnect DIRECT TV in June after completing of my one year I am in transition to disconnect all services at once in coming months with AT&T, I have already paid off my phonealready paid off my phoneMy Number is ***

I had digital life installed including thermostatThe thermostat was incompatible to my system according to att techAtt sent hvac who said thermostat kicked out compressor and said itll take a week to fix (without any calls or verification)I was out of air in TExas summer for days and no follow up by attCalled executive complaints and they didnt call bqckLied and said he didEventually, att kept saying that hvac said one thing; all things I hadnt heard from the hvac guyMy hair is holding at 75-still after they "resolved att issue." They broke it but wont fix
ItThere's a lot more to the story
Poor customer service, poor follow up, blamed the customer for their problems, uncertified and untrained people installing digital life, poor record keeping, broken promises, lies, refusal to direct complaints to supervisor, transferred from department to departmentAbsolutely the worst companyI have directv, internet, digital lifeIve had cell phone service and uverse tooIm a customer of yearsIt seems they outsource digital life so it is a backburner service
Im thinking Revdex.com must be paid to write A+ review when 90% of customer reviews of ATT are horrible
I would only use their service if there were no other options in my areaI would let my house be unsecure than use digital life

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My landline telephone service has been out since Saturday, OctThe first tech arrived as scheduled on Sunday, but abandoned the job without notice or explanationAT&T has failed to honor two subsequent scheduled service appointments, both without notice or explanationAT&T customer service representatives also refuse to offer any other remedy
Product_Or_Service: Landline Home Phone Service
Account_Number: XXX-XXX-XXXX