AT&T

I am so disappointed with AT&T and their business model of "bundling." Prior to this post, I was an ATT cell customer for over years (back when it was Cingular) I wanted unlimited data, but they would only offer me a deal if I bundled it with Direct TV I wanted to see if they could match T-Mobile because they were basically offering the same deal, but without the bundle ATT obviously said no, so I cancelled ATT cell service This began my bad experience with ATT Fast forward to about a month ago and I upgraded my internet to MBPS for $with a $discount on top of that I'm in good business, so I thought So with Direct TV, I decided to cancel their service after years because I wasn't watching too much TVThey tried their best and offered me a ton of incentives, but I decided to cancel anyway Up until then, if I ever decided to go back, I was going to go with Direct TV due to my good experience However that all changed tonight with what ATT did I got a summary for my internet and it now states that my price is at the stand alone price which is now $ I called a rep and also spoke with a retention agent who stated that $is the non-bundled price Why can't ATT be like everyone else and give the people the best deal? Why do they feel like they have to hold their customer's hostage by increasing the price of a service if they are not part of a "bundle?" If ATT doesn't make this right, they will not only lose me as an ATT customer, but I will not recommend you all to anyone In fact, I will try to seek out my friends and family who are with ATT and try to get them to cancel as well Make this right ATT!!! #attsucks #badcustomerexperience #nobundlenopromotions #attcomplaints

The absolute worst company I have ever had to deal withWe had both business landlines and home internet service with them and I have absolutely nothing good to say about this company at allRegarding my home internet service, they came out and dropped an internet line to the house and ran it up the middle of my drivewayThey did such a horrible job that my driveway was impassable!! I called and they gave me a complaint number and said someone would call me and they would come out and fix my drivewayAfter repeated calls, they never came out to fix it and we had to fix it ourselvesAfter all of the destruction they did to my driveway the line was visibly sticking out of the ground all the way up to the house
When we first went to AT&T business landlines, the porting of the lines was messed up so badly that our business was without phones for daysThen, after years as a customer, they cut off our business phones after not receiving our payment, which showed cleared at the bankNo heads up or anything, just cut off our business phonesAny fool could have seen that we never made a late payment before and according to them it was only a few weeks late! According to the bank, they cashed the checkLater, we went to an internet based service so we ported all of our numbers over except line that we kept for fax and credit cardI had to call these mns every single month without fail because they kept billing us for all of the lines that were ported overI should send them a bill for all of the time I spent on the phone with these mnMonth after month they kept billing us for all of the numbersI can't count the number of times that they told me it had been taken care of
When they finally (after almost a year) got the other numbers taken off the bill, they began to bill me for land line when I had been told that it would be I had to make the dreaded call again, knowing they were going to screw it up againThe lady changed it to and told me not to pay the bill, since they now owed us moneyShe said it would be reflected properly on the next billdays after the bill that they told me not to pay was due, they disconnected the fax/credit card lineI called and the first mn I spoke to told me they had not disconnected the line but that I had to pay the bill now or they would disconnect it and it would take days to get it turned back onShe repeatedly told me the fax line was not disconnectedI got irritated and hung upI called back and got someone else who told me that they had indeed disconnected the line but could not tell me why they would have disconnected it in such a short amount of timeShe also told me she couldn't fathom why the first mn told me they had not disconnected it and that under no circumstances does it take days to turn back onI can't wait until next month when the bill comesI know it will not be correct and I know I will have to call them back and waste more company time dealing with these mnIn the meantime I am looking for another landline providerOnce that is said and done, I am sure it will take another months for them to stop billing me
This is the most incompetent company I have ever dealt withIt's fine to make mistakes occasionally, but these people NEVER get it right and I am convinced that they DO NOT CARE!
Their sales tactics are also exceedingly shady!!!
Do yourself a favor and do not use this companyThey are worthless in every single aspectIf anyone ever begins a class action suit against AT&T, count me in!
And AT&T, Spare me the insincere response about how my feedback matters and how that is how you improve your customer service that I see below thousands of complaints about your lousy businessYOU DON'T CARE and you don't deserve to be in business
***-Charlotte NC

I am being harassed by afniinc for a payment due with Attu-verseI never had an account with attuverse.I never heard of it until I received this demand for paymentI have received two statements from this collection agency in the mail demanding payment before a specific dateI had been with ATT for many years It was paid in full and closed in the office when we changed to Consumer Cellular in or
Account_Number: ***

Was solicited at my house.Signed up for direct TV, cell phone(att), Att u verse (Internet), and TabletservicesAtt U verse (internet) (A) Slow intermittent internet (B) had to fight for my 100$ credit after the called me a liar(C) Canceled service with confirmation #, (D) quoted me fixed price went up month after,(E) Charged me late fee after I canceled (F) Still billing meDirect TV, (A) on demand didnt work from the start, said they would fix(B) went through there trouble shooting requirement, call center help, tech came out, traded in box, still didnt work(C) Volume spiked every sec (D) Fixed price went upCell phone (ATT) (A) didnt get my credit for trading in my s(B) went to att fixed it after 3rd timeTablet (ATT) (A) did not sync with my cell phone so it could be activated on my cell phone line as a back up phone (B) Charging me for month and they still cant fix itquoted me 20$ month, charged me a monthhave been on phone over

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Sir/Madame;
I am seeking assistance in getting the necessary repairs and compensation for Television, telephone and internet repairs that I pay for but have not received On 10/all of my Uverse services failed I made contact with Uverse Tech support to make the repairs A technician came to my home on Saturday,10/15, to make the repairs, but was unable to so I was told by the technician that the problem was on the outside lineI contacted Uverse and was told that I could not schedule an appointment until after 8pm to have another technician to come to my home I called back to schedule the appointment and was told that it was not necessary to reschedule another appointment and the technician did not need access to my home On 10/at am as I am getting ready for Church the

Not being billed what was contracted and later confirmed by CS rep.Agreement was month internet and tv premium channels, no increase, 24months
I was offered a Thanksgiving special, including high speed internet and direct tv with all premium channels for monthsThey were very specific that this was not the regular 3- month premium channels promoNo, they said this was months of premium channels HBO, Starz, Cinemax and ShowtimeThey were specific that my bill would NOT increase at any pointThat it was a guaranteed bundled package at $a month (breakdown $ direct tv and & $internet)With receivers (genie and mini genies) They threw in a $gift cardContract was discussed with their rep *** ***, dealer code*** or *** or *** her hand writing is not clearCenter ***Well, guess what, the technician came to do the installation as agreed (installation fee of $27.15) It was end of November We told technician we thought

I have had service with AT&T since October I have had nothing but problems and issues with AT&T from day one
I have been a customer of AT&T since October I have had nothing but problems and issues with my service as well as their customer service which is the worst in the industryOn October 14, at 10:am , I contacted AT&T regarding an email I received stating,"a new order was created." The first representative I spoke with was *** ID# *** in AT&T billing department she expressed to me that I had only one account,and assured me that there were no other accounts in my nameMy next question of concern was the amount of my bill, which was $*** expressed to me that there was a $restoral fee charged to my accountI express to *** that my service was never interrupted*** informed me that I could dispute the $chargeMy third concern was canceling HBO and STARZ on my account*** in the billing department expressed to me t

What can I say about this disgusting corporation? I called yesterday to switch from TWC the only two horrible options for Internet in my areaI called you guys yesterday for internet service the 1st customer service Representative hung up on meThen I called back then I got another rep who had to validate my credit information and again for some reason we got disconnected after being on hold for about an half hourI called back again this time I was able to finally get through the credit check process and was told I needed to pay a 100$ deposit which I was fine withThen I was told I couldn't use my fiancees card unless she was the account holder on the ATT Internet accountI was very confused the rep was very stand offish with meThen told me I could use the card but his supervisor had to listen to the callI gave him the card information and told me the payment went throughThat was the 1st lie because the email stated it could take hours to process the paymentThat wa

AT&T sucks, and so does Revdex.com!!!!!!! This is now my fourth attempt at entering a review of the crappy service of AT&T and each and every time Revdex.com has sent a message that I have to redo my review

Received advertisement from DirecTV for internet & TV for $55/mo for year contractCalled on 7/and spoke with sales representative *** She confirmed this price, and agreed it was available to me in my areaShe offered to "upgrade" the package for extra $8/mo to receive NFL Sunday TicketAt end of call, I read back the now estimated $64/mo for both DirecTV and internet; she confirmed
After DirecTV and AT&T DLS internet installed, I received separate bills; one from DirecTV which showed by monthly rate of $64/mo for JUST direcTV, and another from AT&T for DSL internet at $55/mo
I called DirecTV several times to explain that this was not the agreed upon price for TV & internet, and I wished to cancel my services if this was the actual priceThey explained that they could handle the direcTV end of things, but I would have to call AT&T separatelyAfter speaking with several customer service representatives, they said they could not lower this price, that this was

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently subscribe to Direct TV and internet I called AT&T on 9/29/because a $internet promotion was expiring at the end of October I inquired about any other promotions to replace the one expiring and was told I could receive a $Direct TV discount if I agreed to a year contract on the Direct TV I was already under a year contract which had almost a year left on it, so I agreed to the $promotion with a year contract However, the promotion has not been applied to my account This has happened numerous times in the past and I am tired of having to spend time on hold and calling multiple times to get the promotion applied so I am posting this complaint instead in hopes that it will get a prompt response I spoke with ***, *** ID *** and the confirmation number

HATE AT&T, THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITHOver phone calls, online chats and 20+ people I've talked to(they transferred me 4+ time each communication)All that time talking with me and I am still EXTREMELY DISAPPOINTEDDo not ever use AT&TI will never againHave a separate phone plan I don't even pay for and am going to now transfer to a different carrier as I hate AT&T so muchStill $in the negative

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1First AT&T doesn't inform you in advance that your promotion will be ending and just increase you ratesYou do not find out until after you receive a bill withan increased rateAfter getting a new promotional rate you still pay the higher rate you were not aware ofI received a new bill which was not correct and contacted them via chat sending and email them my email confirmation showing the new rate and reps told me I was incorrect even with proofFour different chat representatives disconnected the chats

I have been a customer of at&t for over years but due to what happened during the last week and a half made me determined that this company scams people and its customer service is absolutely horrible! Here is my story:
I wanted to unlock my iphone so I called customer service a week and a half agoI asked the customer service representative how much I owed on my device, provided him with a credit card and asked for instructions regarding how to unlock my iPhoneHe advised me of my balance, charged my credit card and said that I will be able to go to the link on their website after hours, plug in my imei ad24-hours later my devise will be unlockedSounds very simple! Well, it is not the caseafter hours I tried going on the link but it kept saying that I still owed installements, I tried it again and again for several more days but it kept insisting that I still owed money even though my credit card was chargedI called customer service and after being placed on hold for over minutes I was told by the representative that she wasn't sure why I couldn't follow simple instructions that the link providedAccording to her, when she plugged in my imei it workedShe told me to sit tight for more hours and I will receive an email that my phone was unlockedWell, I received an email that my phone was unlocked, met with a buyer, she tried to use her sim and it said that I still owed installments in the phoneI was so embarrassed because I'm sure to the buyer it seemed like I was trying to scam her! I called att again and they insisted that my phone was unlockedAfter being on the phone with them over an hour and being transferred multiple times because apparently I have a combined account with my internet and tv (which I thought was supposed to make it easy), every time I had to be transferred because every person kept saying that there is nothing they could do to help: unlocking department was saying that I owe money and transferred me back to accounts receivable, they kept saying that my bill was paid and transferred me back, supervisors kept saying that they can't see my bill because it was combined and thus couldn't do anything to resolveEventually, one customer service representative figured out that unfortunately the imei that was used by the customer service representative was not even mine, she accidentally unlocked somebody else's phoneShe told me not to worry, she opened a case for me and said that within hours my phone will be unlockedI asked her to confirm that my payment was applied correctly, towards my devise and she said yesWell, after several days I received an email from att stating that my request for unlocking was denied because I owed money on the devise!!!! At this point I was so frustrated that I called the cancellation department to pay off my bill completely and to cancel my serviceThe cancellation department accidentally pulled my old account (by using my current cell phone number that I had over years and never changed) and told me that my account was cancelled in and I had a credit of $on my account since then!!!! I was in shock, how is it even legal that a company kept $of my money for over years and I never received any notice, check, nothing!!! I told the cancellation department that I would like this money to be applied towards my remaining balance but she said that unfortunately she couldn't do that and she would have to transfer me againI have been transferred again and again and again, nobody is giving me my money back, nobody is unlocking my phone ands seems like nobody has any idea what is going on as everybody keeps giving me completely different informationI spent a total of over hours on the phone calling att, most of that time was spent being transferred from place to place and I still do not have any answers, they still have my $and my phone is still lockedI asked them to get me in contact with their supervisors but they either refuse or hang up on me after putting me on hold!!!!!! At this point I'm not sure whether I should take it to a lawyer or to the news! I recorded my last conversation which lasted over minutes of me being transferred multiple times, by the end of it I was promised that somebody will contact me back with resolution but nobody did

My husband and I were approached by a salesman for Direct TV/At&Twe were told that they could beat our price with spectrum cableMyt husband and myself are both disabled so it was in our best interest to save some moneywe have a contract in writing the sales rep gave us at time of servicewe paid a sign up fee that day of $20.95the contract was to be for months at the rate of $95.83this was to include: Direct TV the choice package w/ boxes w/ DVRhigh speed mbps internetand home phone unlimitedTo our dismay we received a bill days after hook up from direct tv and one from at&t , this was supposed to be a bundled serviceEach bill was for:AT&T $81.06Direct TV $70.29which totaled $151.35They failed to bundle our services and give us the bundled rateI called them immediately (weeks before the bill was due) I even called the rep that sold us the deal *** whom confirmed that there was a mix upI tried to get this rectified for weeks to no av

I recently had an AT&T rep come to my house to sell me internet/TVI basically started out saying I don't want a contract and am waiting for Google Fiber to get to my neighborhoodThe rep then said he could get me Internet & Direct TV for bucks a month and since I have wireless unlimited data I can knock another off that so a month total! Not only that, I'd be getting a $gift card in the mailSo I said ok I'll sign up for months because the rep specifically said I could use my gift card to cancel out most of the 20/month fee if I'm really that unhappy with itFair point, so I sign up
First I get something saying my gift card is $and not $Then I get a bill saying my month (not months) contract is now in place for internet/TV and it's per month and to installWhen I contact AT&T several times, hours on the phone and on chat, I am told that there is nothing "in their notes" that says that was what we agreed upon
I have the contract that I signed at home that says 50/month for Internet + TV, installation fee of dollars, month contractI'm about calls in with this business and i'm still getting the run aroundBest advice for customers looking for internet & tv: wait for Google Fiber

Zero stars should be considered for this organization!! The initial incident started when I set up service my order was kicked out of system and my install date was pushed back after being on phone for over an hour and halfSo I call back after being told to go online to try and locate an earlier install time and couldn't access the website because was given the wrong number to access account onlineThen after all the run around I finally just accept the date that was scheduled which put me a week behind in my school work due to this issue because that was my reason for ordering the internet service in the first place was to do my school workLong story short, after speaking with a rep I was offered the choice of $credit or Visa gift card and I chose the creditApproximately about Jan I called in due to internet outage and was told by a rep that I would be credited $a day for the outage which took days to come repair so again left with no way to do school work It was explained to me that no adjustments could be made until a bill was printed so I received bill and called in about credit only to be told that the credit I was told I would receive was a lieThis is the third time in less than a month that I have been deceived by this companyFirst of all had the rep not lied about the $credit I would've never entered into this two year contract for DirecTV/Internet because I don't do deception when it comes to business I would've went with another company but for my service to be off over half the time I have had it in less than a month is crazy and not much you can do because you tied to a contractI think it should be something done about this with the different lies you get from these reps no one seems to tell you the same information when this is the same company and they all receive the same training from the same material but somehow seem to give different informationFrom a business perspective, AT&T needs to give days to cancel if you not satisfied with services because all the negativity from these reviews someone needs to start a class action and get something done about the lies and deception of this company

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1when I signed up for att uverse and att internet I was told I would get a #gift card per the promotion flyer .I called customer service they told me to call the rewards department the rewards department said they dont have any $promotions they can give me?

On 5/30/17, I entered a written agreement with ATT-UverseThe agreement was for cable, internet, and phone services for per monthIncluded in the offer was premium channels as well for days without any chargeI also had to pay for activation of the services The agreement was to take affect days after the installation date which was 5/30/On 6/1/17, I contacted ATT because I noticed that I only had access to premium station which was showtimeThe sales rep told me she was not going to honor the agreement that I hadI was still willing to give the service a try, although they did not honor the months of premium at no chargeFinally after having to contact AT&T times within the day time frame for interrupted service, (which resulted in a technician coming back to my home to replace the equipment)I cancelled the serviceI contacted them on 6/21/about some discrepancies in the bill they sent to meThe representative informed me that I should l

I have been a customer with ATT for yearsOver that time, there have been several instances where they are very difficult to work withThis complaint stems from an issue last year and again this year where I upgraded my device for a new device, returned the old device but ATT claims they have never received itI have provided all of the necessary tracking information, however they are still trying to charge me hundreds of dollars for the deviceWhen I call, it takes hours of being on hold and transfers, being told I will be contacted back and never hear from anyoneThey have interrupted my service five times this year all while disputes were in place, now they have completely closed my account leaving me unable to even contact themMy cell service and home internet (which are bundled) are now permanently shut off and I am at risk of losing the phone number that I have had for years
Product_Or_Service: Upgraded to new device
Account_Number: ***