AT&T

Two main reasons that have lead to me having little respect for AT&T as an internet provider:
Unfortunately, the only internet provider that I can subscribe to is AT&TThis is not because others will not provide service but because they have unfairly signed a contract with the apartments in which I liveThis is not disclosed up frontThis has effectively created an environment without competitionWhile this is apparently legal, it is a terrible situation for consumers and in my opinion should have legislation placed against the practice
There is a complete lack of transparency in the bills and billing processesRecently our contract was up and we signed up for another yearWhen the installer came to replace our modem we became aware that the service that we signed up for had changed to a "faster" service but the price was the sameWhen the bill came we were charged more than twice the amount that we had agreed toAssuming this was an error of double charging we contacted customer service and asked for this to be cleared upThe individual that we talked to let us know that something wasn't right with our bill and we were overcharged but even he was unable to see how we were overchargedHe would have to send a request for the bill to be fixedWhen we received the new bill our service had changed yet again this time we were being charged more than the original errorCalling again costumer service stated that we changed the plan to a more expensive plan (Why would we change plan to a more expensive plan if we were already complaining about the price we were charged)Customer service stated that they were unable to help us and directed us to go into a physical storeAt the store they called on a phone and let us talk on the phone to a department that had the authority to make changes to billingAt this point I have not received a new bill but am hopeful that the bill will be correct

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed an order on August 7, to have a landline phone installed at my homeThere were technicians that came out in August 13,and were here all day installing the phone lineThey assured me that the line would be working properly by August 14, They told me another tech would be put on Tuesday 8/14/to fix whatever the issue was with the lineI have called every single weekday since then trying to get this issue resolved due to the fact that the line is needed for my jobI have been given the run around and I am still without serviceI can't stress enough how bad I need this lineIf I do not have the issue resolved by 9/20/I WILL LOSE MY JOB! That is NOT fair to me at all because the issue is beyond my control yet I can't even get another tech to come out here a

It's a crying shame star is the lowest this can go I wouldn't even color the tip of one star to describe AT&T! This is by far the absolutely worst company I have ever dealt with! Signed up for fiber many months ago and still being charged for my land lines, DSL, & a separate bill for the fiber almost 1000$/mo We are a small business of but they don't give a rip Been lied to countless times and the company does NOT back up their word and obviously does a poor job at training their people That 1000$/mo doesn't include cell phone service either We live a small city and they know we are stuck at their mercy if we want internet at our location They have cut our business phone lines off twice already stating that they will issue a credit but it takes days? Calling and talking to a robot is pathetic and trying to tell the dumb robot everything so when I finally get an agent on the phone to have to repeat everything I just told the robot is beyond bad business Then to my luck I get someone over seas that can't speak clear English So the call usually ends up getting transferred and them I am told let me get you to someone that better assist you I still have an unresolved account and just get passed from one person to another And I love DIRECTVbut guess who owns them nowTheir customer service is almost ruined due to the nature of the way AT&T chooses to do business Wish some competition would come to town so I can ditch them for good!

They are the worstThey lie about everything, I have to call every month and I get nowhere

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 5,I signed a month price lock contract with ATT'Directv which included Internet, Digital land Line and Directv satellite Tv in a combined bill in the amount of totalAfter only a year all three branches started charging me out of contract rates but after much complaining to ATT/Directv billing failed to get them to admit they were in breach of contract I contacted the Agent who sold me the package who worked for a company called Smart Circle and one of their higher ups was able to confirm that it was indeed a month deal and I was given credit for what was incorrectly billed and further billings were correct...UNTIL the last month of the deal where again the Directv part of my bill only (Internet and phone were coreect) charged out of contract to the tune of an additional

Since I had been a loyal AT&T customerI never had a problem with their customer serviceFor years, their Terms of Service (TOS) indicated that a late payment would not be considered late if the payment was received within 6-days after the due date, so a grace periodThis grace period helped me out a few times when I had to juggle family emergencies and other eventsFast forward to just last week and I'm reviewing my AT&T wireless bill and notice a late charge of $on thereLooking closer I notice a late charge on my bills for the previous three monthsHowever, I had paid all of the bills within the stated grace periodOr so I had thought
I picked up the phone and called customer service to get an explanation for the late chargesThe lady hat I talked to informed me that if it's paid after the due date then a late fee can be assessedI asked her to clarify because their TOS states that there is a grace periodShe then informed that there was a grace period but, At&T had changed their TOS in to remove the grace periodI asked her if there was a notification sent out to customers regarding this TOS change and she said noSo, I asked her if I could get the late charges removed as I was only aware of the TOS with the grace period languageShe said that she couldn't do that as it was against policyI told her that I was not satisfied with that answer and would immediately be leaving AT&T as a customerShe then said I understand sir and terminated the callAfter sitting in disbelief that AT&T was willing to lose me as a customer for $in late fees, I called customer service again to see what the early termination fee would beThe gentleman on the other end informed me of the ETF amount and then offered to waive the late fees if I stayed as a customerSomething that the lady that I spoke with earlier would not do
Needless to say, I am no longer an AT&T customer as that first customer service call and the lack of willingness to work with me led me to believe that I was not "a valued customer"

I switched to DirecTV and AT&T Internet on OCT
what a disappointing Experience they Lied about the Reward card, never send itthey lied about refunding my Credit Unlocking refund (had to unlock my credit twice) and every time they promised to refund the charge but never didevery time I called to ask about that, they would say, I will put the request for you and fill the form for younever gave the correct number to call until they made sure days passed and nothing can be donehow can a company like AT&T do this and get away with it? shameful
what a bad example to be running a Companydeceptions and lies

My email account which contains over emails are lost due to a reactivation error either on AT&T or Yahoo serversI want them restored!
On 10/24/At&t suspended my internet account and maliciously suspended my email account because my payment was a few days lateThey have never suspended my email account before.I have made several requests to change my due date, but they would not complyI needed to access my email , so I attempted to transfer it to a Yahoo email account.Upon transferring the account, I encountered a Reactivation_Error stating, Welcome back! Continue reactivating your account by contacting customer careCustomer care is a bunch of useless links! I have submitted several requests for help which still remain unansweredI lost my entire email account with all of my contacts, folders of saved emails, over emails in my account, and also sent emailsI have been desperately trying to restore the account by contacting AT&T and Yahoo several times with NO res

I experienced a bait and switch with themThey promised me a $rewards card through *** I never received it, it expiredI called and they said they had the wrong email address on my account They stated at that time they were going to send it againOnce again it did not come in the mail I called and have spent at least hours on the phone and mostly on hold only to be told it expired and they could give me a $credit on my account Since I was told I would get to spend anywhere this is NOT what I wantIt is not my fault they failed to do their job properly and transfer my email address and now I am supposed to pay for it I had planned to use the $to buy my grandson a kayak to fish with I cant take my bill to *** and say here is my bill take it off my credit on this account They have refused to try to make this right other than this credit to my account This is very clear, to me, a bait and switchI know bait and switch schemes are illegal and they

On December I contacted direct TV to inquire about cancelling my at&t internetHowever, the lady I spoke with,***Told me things that weren't true or accurateResulting in my bill increasing and being locked into a contractShe advised I would be getting a new modem, new fiber optic wires, new remotes and 100mbps speedNone.of those were received
Product_Or_Service: AT&T internet

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing increase constantly even after complaintBill increased from $to $to $
to $and now $I have had service with at&t since never ever ordered rated r moviesbilled for it in December when called customer service precedes to tell me I am a liar.Along with speaking to customer service they never tell me that my promotional rate on my phone pr direct tv is endingshould never ever surprise bill loyal customersI call retention to let them know I do not want there service any more I am told they'll give me new rate of a month but can only credit $to my current bill of $I did not order $in rated r movies and I never added on a showtime package to my acctMy tv constantly at night comes on by its self when called in numerous times i

At&t is in charge of Direct TV now, and once you sign up, you see a higher price on your bill than what you were promisedNoone is helpful at that point and they want to get rid of you saying "the system is down,etc." until the due date of that bill There are advertisements in our hands to show them what was promised, but noone is helpful a higher price than what we agreed on the phone

I contacted direct tv on 2/25/about a bundle package of internet phone and cableI was quoted a price of $the rep was unable to fully proceeds my order due to a computer problem I was given a installation date of 3/2/They also did a hard credit inquiry, I was told by the rep to call back in to finish the transactionI've called back times between 2/and 2/27/with no resolutionNo one has been able to finalize my order due to.the fact they can only provide me pricing for the direct tv and not the At&t home phone and wireless internetWhen they transfer me to At&t the phone disconnectsWhen I call.At&t directly they sat their unable to provide me any assistance because I bought service from a 3rd party contractor.Which.at the time I was unaware of because I was lead to believe I was purchasing a bundle service of cable, internet, cell phone and home phone all from the same companyThe last employee I spiked to was named *** employee # XXXXXWhen I asked to spea

I have been a customer with AT&T and Directv for years separatelyI saw an advertisement on television that combining my bills (AT&T house phone, internet, and Directv Satellite) would be cheaperI called AT&T and spoke with a representative who verbally confirmed what the advertisement stated and she verbally told me that by combining my bills my monthly bill would be cheaper than it has been paying them separatelyI took the representatives word (and the advertising commercial) and I combined my bills into one bundle in November When I received my bill I realized that not only wasn't it cheaper, but it was almost THREE TIMES more than what I was paying originally! Iv'e called repeatedly several times since this problem occurred and the company continuously puts me on hold, blatantly ignores my concerns during the conversation, and/or hangs up on meI am aware that all calls with representatives are recorded and I even begged them to listen to the recording of me and the

This post is to report my extreme frustrations with At&t Internet Services.In June of I relocated to Brooklyn, and had to cancel my Direct TV and At&t internet services previously established in IllinoisMy apartment building did not allow satellites for Direct TV and At&t did not provide internet at my addressI called on June 16th to cancel, the customer service rep did so, and informed me to keep an eye out for the return equipment kit in the mail.A week came and went, no return kitI called At&t again and was told there was no record of my internet services being cancelled, only Direct TVBut I was told the rep would be happy to help me with hisJust the same as the last rep saidI was frustrated, but went through the entire process againAnother week came and went, no return kitI called again and was given the same song and danceNo record of cancellationThis was early AugustI cancelled for the 3rd time, and was told my refund (I had about a $credit) shoul

I call ATT on May 2-to add cable service onto my internet service, and the man I talk to name *** told me that he will give me a big discount so I can get the service and keep the service without complaints, So *** told me I will not have to pay for connect of the service he give me a discount on my service because they was running a promote at the timeAnd *** also told me that my bill will look to be a high bill because they will bill me all kinds of stuff to my bill but they will credit that same stuff to the same bill so I will not have a high bill at allBut know ATT bill me and my bill is $203.49, And then ATT told me that I have a pass do bill that is due; any one should know if you have a pass do bill from any company they will not let you get service turn on until you get that bill paid in full I have call them about my bill 4-times to get my bill straight out and I ask to talk with a manage and the lady name *** told me told that the manage will tell me the samethi

AT&T has to be the worst cellular/internet provider I've used to dateI moved to Denver in July and made the mistake of signing up for internet service through AT&TThe representative told me a much lower price for service than what ended up being added to my billHe also did not disclose that after you use a certain amount of data that AT&T slows down your internet to a crawlactually that's generousIt took multiple phone calls to have the price lowered to be close to what I was toldMonths later after abysmal service from day and numerous calls and hours wasted trying to resolve the issue, I decided to cancel my service that has barely worked from the time I signed onOf course I'm locked in to a two year contract and am now forced to pay $just to get out of the contractThe contracts have to be the only way they can keep a customer
I've spent numerous hours on the phone with their rude representatives some of which you can barely understandHonestlywhat a terrible companyI will never give AT&T my business again and I will highly advise every business and individual I know and work with to steer clear

I I am living in a hurricane Harvey affected area and I contacted the company after the hurricane to make payment arrangements on my accountI made payments and after doing so the next bill came outThey charge Me months worth of *** in oneThey told me this happened because there were four days in the month of July where I was without service and they did not charge meSo they skipped a bill and decided to charge me two months in oneThis is detrimental because due to the storm I was not able to work and it isn't my fault they chose to charge me for months in oneI just went through this same situation with them a few months back and they had to admit this was their faultI have tried to contact the company and got nowhereI have been a customer for too long for this to be happeningI need help

I recently sold my home and had put my U-verse service on hold until I bought another propertyI still have not found a home that I want to purchase, and at this time I am living with my friendsThe costs assosciated with a vacation hold is approximately $Around June 30th, I received a bill from AT&T for approximately $ I called in last month, and they corrected itStated one of their employees took it off hold for some reason, and that they removed the chargesI only owed the $ This month I received another bill for $I called in about it, and the customer service told me that someone took it off hold, other than me; and that I owe these charges
In additon, they they told me that my account is on hold until next JuneI am dispute about these charges since I do not owe themI have tried to resolve this through customer service, but I will next assistance from outside sourcesFeel free to contact me with any questions
Sincerely yours,
***

AT&T have exposed wires hanging out of the utility box in front of our house for over six months now It is very much an eye sore and pose a danger to our family and my kids It is also depressing to have to deal with this every day and makes our surroundings appear tacky and not well maintainedI have called AT&T and ask them to come and remove the wires and make sure the they secure the box which is also hanging open The wires are running across our driveway and mail box and down the street Iam afraid everyday someone will get harmed Also, our lawn has been ruined from them digging it up
Product_Or_Service: AT&T