AT&T

AT&T customer service is HORRIBLE, and their business practices are deceptive They make you wrestle with a computer to get to a live person Then the wait times are longer than they estimate On top of that you're FORCED TO LISTEN TO AT&T ADS the entire time, not knowing when or if they'll ever pick up the call Similar to other experiences dealing with AT&T customer service, I was forced to hang up and call back How is it possible for a telephone company to have such awful customer service? It's been this way for years I have to conclude this is done on purpose
AT&T arbitrarily increased my bill without telling me This is not the first time Is this part of a deceptive business practice? How many others did they do this to who didn't have min to and hour to call and resolve it? Not to mention the frustration of dealing with their awful customer service
The explanation I received is that they canceled the 6GB Wireless plan I was on and so automatically moved me to the more expensive GB plan without telling me The new plan was $more per month When customer service informed me they told me this was a good deal for me! Except that they never told me, and after asking several questions I was able to discern that I'm only using < GB per month currently Why would they move me to a more expensive GB plan without telling me when I'm using < GB per month?!
How is it even possible for Revdex.com+ to give them an A+ rating when 734/reviews are negative?! What a racket!
I've still not received any sort of apology for this AT&T is terrible Terrible And Revdex.com doesn't help consumers by propping them up with fake ratings

On December I contacted direct TV to inquire about cancelling my at&t internetHowever, the lady I spoke with,***Told me things that weren't true or accurateResulting in my bill increasing and being locked into a contractShe advised I would be getting a new modem, new fiber optic wires, new remotes and 100mbps speedNone.of those were received
Product_Or_Service: AT&T internet

At&t deducted $more off of my debit card on 12/22/without my approvalNow it is 1/16/and I still do not have my money back on my cardIs this Fraud? I have spoke to Supervisors and customer service reps and they are rude and unconcerned especially DyI have called about this issue like times already and keep getting the same lineI wish I never did business with this company

It's a crying shame star is the lowest this can go I wouldn't even color the tip of one star to describe AT&T! This is by far the absolutely worst company I have ever dealt with! Signed up for fiber many months ago and still being charged for my land lines, DSL, & a separate bill for the fiber almost 1000$/mo We are a small business of but they don't give a rip Been lied to countless times and the company does NOT back up their word and obviously does a poor job at training their people That 1000$/mo doesn't include cell phone service either We live a small city and they know we are stuck at their mercy if we want internet at our location They have cut our business phone lines off twice already stating that they will issue a credit but it takes days? Calling and talking to a robot is pathetic and trying to tell the dumb robot everything so when I finally get an agent on the phone to have to repeat everything I just told the robot is beyond bad business Then to my luck I get someone over seas that can't speak clear English So the call usually ends up getting transferred and them I am told let me get you to someone that better assist you I still have an unresolved account and just get passed from one person to another And I love DIRECTVbut guess who owns them nowTheir customer service is almost ruined due to the nature of the way AT&T chooses to do business Wish some competition would come to town so I can ditch them for good!

Promise to deliver service
On February I moved from zip code ***, I was informed by AT&T on Feb I could not order new DSL service on the current address until the previous owner disconnected their serviceOn Feb the owner call and canceled their dsl service, I call att back and on Feb and was told I could not establish new DSL service on the same day I need to way hour for the previous owns service to processOn Feb I call back and places the DSL order and was told that I need to have an dedicated phone line installed to support the DSL serviceon Feb ATT installed the dedicated phone lineI called ATT aging on Feb to inquiry when would my DSL be turned onI was told it was not available and only Dial up Service might be available
I have called the service provider every day since and have received many different answers and many empty promises from various manager and different countries
To day I have yet to find anyone person that will tak

I have internet service through AT&tMy bill was incorrect for straight monthsMy bill is supposed to be $and it has been $for the last monthsOn Nov 30th I contacted them and informed them of the issue and they submitted an escalation report to have a supervisor overlook the issueI contacted at&t on Feb due to my bill still being incorrectThey informed me that I will be contacted within hours to see what the problem has beenTheir hour timeline expires at 1:pm on Feb I am unhappy with their lack of responsibility and months to fix an issue is unacceptableI am going to request to break my year contract with them due to their lack to solve an issue they created in a timely mannerI have had to continually call and have them adjust my bill temporarily so I could pay itThey have wasted my time with their incompetenceThe correct business was never an option in the drop down menuSo I used the address where I am to send my bill wi

Overcharged for a month and won't honor new promo price given
I have att uverse and had the bundle of uand Internet 24mb max turbo they call itI had a promo from June of that was suppose to go until June 4th of a price of $So knowing that the deal was going to end I made several attempts to get a new a deal during the month of May but was told each time I would have to wait until June 4th to get a new deal on my serviceSo June 5th I wrote on a chat help to see what deals were available because now I was showing a bill of $228.66, full price for the same service I already hadThey tried to give me a "deal" of $I said absolutely not that is not anyway a deal and asked for the retention teams phone numberThey didn't want to give it to me but said they would connect me by phoneI get transfered to them who are now people in the U.S.Aand she gets me a deal for a new package of Uand same Internet speed as before for $The issue is that tha

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1when I signed up for att uverse and att internet I was told I would get a #gift card per the promotion flyer .I called customer service they told me to call the rewards department the rewards department said they dont have any $promotions they can give me?

I recently arrived home from a deployment overseas with the ArmyMy wife set up a bundle package with ATT for home internet and directv televisionShe set this up in June in advance of my arrival home in July Since she has had it set it up we have been charged an installation fee that was supposed to be waived (never credited as back as promised), two separate bills instead of one, on those bill we are being charged from att and from directvThe bundle package she signed up for was a combined for bothWe have contacted both att and directv each month and there has been no resolveI have paid att each month the as agreed on and it is auto withdrawnWe are now however being notified by directv that we are behindAfter talking with directv today 21AUGThey can see on their side that our discount is in there but there's extra dollars being charged with no reason for itThe rep said it was likely the ATT charge but could not confirm

Stay away from AT & T as their sales practices are questionable and their customer service terribleLong story short, had phones with Verizon and switched (2) of my family lines to At & TWas told they could match/beat price I was getting at VerizonWhen I got my first bill it was substantially higher ($more that the original cost quoted for service and phones)I contacted AT & T four times to see if someone could explain the significant increase in the bill and they kept blaming it on the prorated prior month bill which was for daysI returned phones and cancelled service after days of service and I was charged $for the days of service (not including restocking fees for phones)Called customer service to request a partial refund and they offered almost nothingI Will never do business with At & T again

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a long time customer of AT&T, I recently moved in January 1, One I had to pay a installation fee for moving which is outrageous, so if I move I would have to pay this fee againAfter fighting with them for months they finally waived the fee, but in the process of me moving I misplace my new modem which I had purchase through them in October of I had to buy a new one making modem purchases through AT&TI agree since it was my fault loosing it but to my surprise the 3rd modem was not purchased but lease, I called to purchase the item which AT&T refuses to sell it to meI should have the option to purchase or lease the devise, I should not be restricted to only leaseI explain to five different representatives my frustration but nobody could help meI decided to

The absolute worst company I have ever had to deal withWe had both business landlines and home internet service with them and I have absolutely nothing good to say about this company at allRegarding my home internet service, they came out and dropped an internet line to the house and ran it up the middle of my drivewayThey did such a horrible job that my driveway was impassable!! I called and they gave me a complaint number and said someone would call me and they would come out and fix my drivewayAfter repeated calls, they never came out to fix it and we had to fix it ourselvesAfter all of the destruction they did to my driveway the line was visibly sticking out of the ground all the way up to the house
When we first went to AT&T business landlines, the porting of the lines was messed up so badly that our business was without phones for daysThen, after years as a customer, they cut off our business phones after not receiving our payment, which showed cleared at the bankNo heads up or anything, just cut off our business phonesAny fool could have seen that we never made a late payment before and according to them it was only a few weeks late! According to the bank, they cashed the checkLater, we went to an internet based service so we ported all of our numbers over except line that we kept for fax and credit cardI had to call these mns every single month without fail because they kept billing us for all of the lines that were ported overI should send them a bill for all of the time I spent on the phone with these mnMonth after month they kept billing us for all of the numbersI can't count the number of times that they told me it had been taken care of
When they finally (after almost a year) got the other numbers taken off the bill, they began to bill me for land line when I had been told that it would be I had to make the dreaded call again, knowing they were going to screw it up againThe lady changed it to and told me not to pay the bill, since they now owed us moneyShe said it would be reflected properly on the next billdays after the bill that they told me not to pay was due, they disconnected the fax/credit card lineI called and the first mn I spoke to told me they had not disconnected the line but that I had to pay the bill now or they would disconnect it and it would take days to get it turned back onShe repeatedly told me the fax line was not disconnectedI got irritated and hung upI called back and got someone else who told me that they had indeed disconnected the line but could not tell me why they would have disconnected it in such a short amount of timeShe also told me she couldn't fathom why the first mn told me they had not disconnected it and that under no circumstances does it take days to turn back onI can't wait until next month when the bill comesI know it will not be correct and I know I will have to call them back and waste more company time dealing with these mnIn the meantime I am looking for another landline providerOnce that is said and done, I am sure it will take another months for them to stop billing me
This is the most incompetent company I have ever dealt withIt's fine to make mistakes occasionally, but these people NEVER get it right and I am convinced that they DO NOT CARE!
Their sales tactics are also exceedingly shady!!!
Do yourself a favor and do not use this companyThey are worthless in every single aspectIf anyone ever begins a class action suit against AT&T, count me in!
And AT&T, Spare me the insincere response about how my feedback matters and how that is how you improve your customer service that I see below thousands of complaints about your lousy businessYOU DON'T CARE and you don't deserve to be in business
***-Charlotte NC

I got the order, and several days later they were able to install it I still can't figure out how to change the password on the modem I got my bill and it had $install fee that I didn't expect I clicked chat, and the guy on chat asked for a number to call (Another "tech" company that can't chat?)Someone calls me, pulls up the account, agrees with me and says he has to bring on a specialist to issue the credit I get transferred and the next person was told nothing The last guy had me close all my ATT windows, so I didn't have my account number up After a couple tries to find it she says, oh, this is a business account, so I'll have to transfer you She transferred me to a recording asking if I wanted service or billing help I pressed bill and was welcomed to a message saying they are closed Really? Slow internet Transfer service to begin with, can't get the password to reset, spend my Saturday morning chatting and transferring only to get a message that they are closed For all my trouble I have slow service, the long stupid default password, just paid $I wasn't expecting, still haven't seen the gift card they promised, and their office is closed Why didn't the first guy just say the business office is closed?

I am complaining about the horrible experience I've had with AT&T I work from home full timeI recently moved and was scheduled to have my service transferred on 3/I was provided a window for the technician to arrive between 9-11amNo one ever showed upAt 1230pm I called to find out what was going onThe manager got on the phone and agreed that At&T messed up and to call back after the service was installedThe tech said they called me, I never received a callOn Monday the "new scheduled installation day", it's funny the tech was able to call the same number they originally stated they couldn't reach me onThe tech started at and didn't finish until 230pm to finish the job4th day of work wastedI called customer service the very next day after the services were installed and no one has been able to help nor willingI missed days of work only to be told by the representative that I should have gone to StarbucksWhen I asked to speak to a manager, the manager cont

Zero stars should be considered for this organization!! The initial incident started when I set up service my order was kicked out of system and my install date was pushed back after being on phone for over an hour and halfSo I call back after being told to go online to try and locate an earlier install time and couldn't access the website because was given the wrong number to access account onlineThen after all the run around I finally just accept the date that was scheduled which put me a week behind in my school work due to this issue because that was my reason for ordering the internet service in the first place was to do my school workLong story short, after speaking with a rep I was offered the choice of $credit or Visa gift card and I chose the creditApproximately about Jan I called in due to internet outage and was told by a rep that I would be credited $a day for the outage which took days to come repair so again left with no way to do school work It was explained to me that no adjustments could be made until a bill was printed so I received bill and called in about credit only to be told that the credit I was told I would receive was a lieThis is the third time in less than a month that I have been deceived by this companyFirst of all had the rep not lied about the $credit I would've never entered into this two year contract for DirecTV/Internet because I don't do deception when it comes to business I would've went with another company but for my service to be off over half the time I have had it in less than a month is crazy and not much you can do because you tied to a contractI think it should be something done about this with the different lies you get from these reps no one seems to tell you the same information when this is the same company and they all receive the same training from the same material but somehow seem to give different informationFrom a business perspective, AT&T needs to give days to cancel if you not satisfied with services because all the negativity from these reviews someone needs to start a class action and get something done about the lies and deception of this company

AT&T is unable to fix our Internet after if stopped working yesterdayThe service rep suggested we use another company in addition to AT&T
Our Internet stopped working yesterdayOverall, we have been extremely happy with AT&TIn fact, once we started working from home, we switched from a competitor's business plan because it was inferior to AT&T consumer InternetA very nice service man worked for over four hours to resolve the issue, including replacing all the AT&T equipment, but his efforts only brought a small improvementAccording to the service rep, AT&T is replacing wires across the streetHe believes our old wires can no longer get a proper signalAT&T has no immediate plans to replace the wires on our side of the streetSince we work from home, we were advised to use a competitor's service until new AT&T wires are installedWe understand our needs are different since we work from home, and we understand we may need a backup InternetHowever, we are paying AT&T for

I have been a customer with ATT for yearsOver that time, there have been several instances where they are very difficult to work withThis complaint stems from an issue last year and again this year where I upgraded my device for a new device, returned the old device but ATT claims they have never received itI have provided all of the necessary tracking information, however they are still trying to charge me hundreds of dollars for the deviceWhen I call, it takes hours of being on hold and transfers, being told I will be contacted back and never hear from anyoneThey have interrupted my service five times this year all while disputes were in place, now they have completely closed my account leaving me unable to even contact themMy cell service and home internet (which are bundled) are now permanently shut off and I am at risk of losing the phone number that I have had for years
Product_Or_Service: Upgraded to new device
Account_Number: ***

My email account which contains over emails are lost due to a reactivation error either on AT&T or Yahoo serversI want them restored!
On 10/24/At&t suspended my internet account and maliciously suspended my email account because my payment was a few days lateThey have never suspended my email account before.I have made several requests to change my due date, but they would not complyI needed to access my email , so I attempted to transfer it to a Yahoo email account.Upon transferring the account, I encountered a Reactivation_Error stating, Welcome back! Continue reactivating your account by contacting customer careCustomer care is a bunch of useless links! I have submitted several requests for help which still remain unansweredI lost my entire email account with all of my contacts, folders of saved emails, over emails in my account, and also sent emailsI have been desperately trying to restore the account by contacting AT&T and Yahoo several times with NO res

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T Lied about everything they were doingThree weeks ago I called ATT to get my bill lowered Justin agreed to get my bill down to dollars with a dollars credit on my billThat means dollars charge with off for months Hense (credit) and they will upgrade my speed a courtesy They will come and change out my modem so I get faster speedWELL THATS NOT WHAT HAPPENEDThey came and disconnected my usverse and put in fiberoptic without my consent In this process they left me without internet for several daysI lost vacation discount of dollars because I couldn't book lost of business, and time off work for technician to come hereThen proceeded to send a bill to me for dollars for upchargeI have never seen a company who cant get anything rightI spent over

I received bill from AFNI debt collector for an ATT Uverse Internet account in Katy Texas, which I closed out November I used my Cingular/ATT cell phone number on file with this account and not one call until a debt collector sent me a letterIn 2016, three years later my excellent credit rate has been sent into rapid deteriorationI worked hard to keep my credit spotless for over years and ATT has ruined itAnd this should have never ever happenedThey never informed me of anything nor looked at any notes on the bill
I have had nothing but trouble with billing since day oneIt started with the call to the service technician to set me up, which was provided in my apt welcome packageI had the modem/equipment before the technician arrivedThere are notes all over my account about the equipment not being provided from the technicianI informed the technician I had the equipment already and I could set it up if I could call in the information...He insisted he physically had to come to set it upWe never signed any paperworkMy husband let him in and he set it up quickly and left a generic you are set up paper - no explanations about anythingUnknown to us, he had created an email address and paperless billing to this unknown email addressI call ATT when I realize that I hadn't received an initial billI gasped when I was told a huge amount that I accumulated in monthsATT would not to provide any paper contract for anythingI was provided a breakdown of the amountI explain my situation to the ATT repIt literally was such a mess that ATT had to call me back several timesThe phone calls kept commencing even to the hours of a call at pm and months later with many billing issuesI have notes that I confirmed were all over my account about all the calls and I am sure there are recordings also since there are no signed contracts anymore??
My project ended in HoustonI call ATT to properly close out my accountI was close to the end of my contract and I was told it would be a $cut off feeI paid the cut off fee with my credit card over the phoneI questioned several times about it being totally closed out and the girl confirmed I needed to do nothing elseI never received anything else from ATT about this accountWhy should I think anything else about this account? I was proactive in closing the account properly and I paid the bill every monthI was in good standing with other open long standing ATT accountsI never heard anything else until a Debt collector sent me a noticeI did not know anything was wrong - ATT never gave me a chance to fix the issue and unknown to me the debt collectors continue to lower my credit score due to not returning equipmentI still have this equipment, but the damage is done to me and it is now keeping me from getting the security clearance I need for a job