AT&T

My Bill for internet and TV was about a monthI canceled my uverse days into my cycleI'm still getting charged full priceSo basically I had no TV for days and still have to pay for it :)All att is now canceled cant wait to see my final bill
Product_Or_Service: u verse
Account_Number:

I was lied to at the store at Smyrna, Georgia (30080) when I went to get At&T connection for having $for mobile connection, now that I see my bill I am charged $120; why is that so?
Why are there frauds at AT&T? I spoke to customer care for more than hour and I was just being beaten round the bush

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0The wiring on the utility poles to our house is a series of patchesWe are on a ranch & the last house on the utility lineWhen it rains, or in high winds the phone lines to the ranch stop workingWe have lines coming to the ranch and frequently out will inopWe depend on the phone lines especially for emergencies as there is no cellular coverage Besides the lines we have a fourth line at the gate of the property as it is far awayAbout a week ago our gate line XXX-XXX-XXXX stopped working - I reported and I was given a day repair delay and an hour window (repair tkt *** The ranch lines have been malfunctioning for the same period of timeI reported the problem - don't have a repair date yet XXX-XXX-XXXX and *** (repair tkt *** These problems hav

I was an AT&T internet and DirecTV customer for the past few yearsMy DirecTV contract expired on 8/3/I called that morning and canceled both services from AT&TAfter I returned my Internet modem and DirecTV receivers to AT&T, I called them to see what my final bill was and they said I actually overpaid on my account by cents and we're sending me a check in the mailI was told after that check was issued for cents, that my balance was now $and that no future bills were owedI just received a bill for $for services that were already canceledSomehow I was billed all the way through 8/28/when all my services were cancelled on 8/3/I just got off the phone with customer service and they said I still owed $and that the cent refund check that was mailed out to me was a mistakeIt was not a mistakeThey issued me that check because I paid them more than I owed on my final billAll my equipment has been returned to AT&T and I no longer have any services with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved to a new home from a home I rented in NovemberAt that point, I had my direct tv ( new partner to AT&T ) services transferred and then decided to get AT&T internetTwo to three weeks before I moved, I set an appointment date and time for the internet to be installed and the direct tv to be transferredThey needed to be set up on the same day so I didn't miss more than one full day of workThree days before the install, I received a call asking if it would be okay to move my service/ install date and timeI told them absolutely not, I need to keep it on the same date to not miss more work and I wanted to have the internet set up by the time the direct tv installer came out to make sure everything ran smoothlyWithout my approval or knowledge, they switched the install date and time mak

ATT&T Uverse Can't Fix my Sporadic Internet and TV Connection and won't release my contractThey have attempted 6+ times to fix the line connection and it will work for about a week and then go down again hard (both TV and internet will be out)This is a joke for paying for services NOT renderedDon't get U-verse They have incompetent engineers that can't fix a simple line issue I want out of the contract!! Can anyone recommend a lawyer?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was with Time warner TV/internet/landline prior to contacting ATT/DirectV phone/internet/TV packageMy order was to have Select TV package with International Filipino Channel, internet and home phoneMarch 10, installation service was startedSo my Time warner service connection was cut offThe technician came and started installation x hours from 9a-12nnThere was one TV program program running then, I asked for a channel line up because I am not familiar with DirectV, he said they were outHe leftI googled the international channel, The Filipino Channel to see if it is workingIt was not, I looked for local channels, there was noneI called technical supportShe said I should have satellite dishes installed instead of oneI contacted the installer, he said his job order is only

COMPANY CHANGED OUR PHONE PLAN AROUND MAY WITH ELEVATED CHARGES THEY AGREED TO MOVE BACK TO OLD PLAN AT PREVIOUS RATES BUT KEEP BILLING AT NEW RATE
company increased our bill in May saying our old plan expired and raised our rates on two occasions they agreed to put us back to the original rates and plan but never followed through with bills continuing at the higher rate Our third phone call resulted in the usual promises but no guarantee and they would not let us talk to a supervisor These phone calls use up several hours while going through menus and being sent to multiple people for resolution company reps cannot or will not advise as to whether we are under contract and different reps give us different information regarding contract status

I have been a customer since I have experienced bundled billing, unbundled billing, unlimited plans, etc I do not have access to fiber optics at my residence so am using my mobile hotspot for WiFi I've also been a DirecTV customer for that number of years
My husband is a first responder Last year, during SONOMA Counties wildfires, we experienced the effects an emergency can have on these plans This year, we were sold on the FirstNet plan, for which the salesman assured us even though my husband had to split his account separate, that I would still get a discount on my plan That didn't happen Rather, they left me on a multiphone plan even though they removed a device from my dual line plan I was charged for multiple lines on my mobility AND FirstNet, AND DirecTV Three unlinked bills with little discount Now, (after being on the phone multiple days for MULTIPLE hours, transfer after transfer back and forth between all of the departments they have) and I sti

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When trying to cancel service today 7/12/I was informed I was put into contract on Feb and will be charged a fee of $for a early termination feeWe have has this type of issue in the past where we were slammed into contract and contacted the Revdex.com at that time we decided to keep it as it was to much of a hassle to terminate service.Every time we contact Att uverse we are afraid of being put in contract without being told by offering us better deals and then putting us into contract.It is unfair to continue to have to stay with a company that forces you to stay with them and when you complain and say I didn't authorize a contract they day that we did and we received a letter.Again ,when we get something it says about new plan etc but not contract.We are tired of keeping with a company

Service Type: Business ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1Another person (legally separated) who use to live in the household was allowed to sign a contract using their name but my social security number without my knowledgeHe left years ago.My landline and internet have been shut off when I was told by the 1-number and by other AT&T employees not to pay this contract and to open a contract under my own nameThis was prior to finding out the contract was under my social security numberNow AT&T fraud department claims there is nothing wrong and I need to pay the billEvert I mean I inquired about the account I was not allowed to have any information due to it not being my account and I did not have the passwords code or know the answer to the security questionNow I am being denied service unless the bill is paidEven to the point that the fra

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since installing AT&T U-Verse, I have had continuous underperforming services I signed up to receive 24Mbps download speed at $115/month Since using a speed app and AT&T's very own online speed test commencing in February 2017, I have never seen the download speed greater than Mbps This basically indicates that I am receiving a third of what I had signed up for with AT&T UVerse This is overbilling for underservicesI have called AT&T technical services and customer services reps, only to receive the run around The folks in the Phillippines were not the most helpful I believe AT&T should compensate or reimburse for the overcharging The technical rep advised that the issue was the modem that I originally received Receiving an "updated" modem will "solve" the answer Well, what abo

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 15th I accidentally made a payment of $1,to AT&TI meant for that payment to go to my credit card company, but I made a mistake in my online billing portal and selected AT&T insteadOn Monday, December 18th, I contacted AT&T to try and get that payment reversed, the individual helping me at that time said that the reversal would be no problem, took some information from me and said I would have my money back in my account that afternoon (December 18th)Needless to say that did not happenI called back again on the 19th with the same request and I was once again told that the request would be no problemThis time I was given the time frame of 2-business days, that process did not work as wellLong story short, I have called them with this request or times over the last th

I canceled my AT&T wireless account on December,18,I had not been billed yet and I made sure that my autopay would be canceled at that time and I was assured it would beThe very next day I was billed for 52$I contacted AT&T and was told I would be refunded my 52$ but they could not put it back on my debit card that I had to be sent a check and it would come around the 1st week in JanuaryI had not received it so called AT&T again today I was told I would only receive 19.07$I asked how when I had canceled before a payment was dueI was told my service was from the 28th to the 28th and that I had usage BEFORE payment so that meant I owed from the 28th of November to the 18th of December and I was being refunded for daysI told them this was not right that you pay firstI went to the website that explains the first bill you receive and this is what is says Your first High Speed Internet bill charges
Learn about some of the common charges listed on your fir

activated service in sept guy came out to check lines sept and left without saying a word Wifi was flashing a red light so I contacted customer support, they said they would send a guy out to check the lines againThe guy came sept and looked at the lines, said all was good, and left A month later, after this October billing cycle, I checked my bill and was charged $ I went through online chat and was told that this was in error and my account wouldnt be charged this $90, and that he couldn't even see a charge on his end He guaranteed me, PROMISED me, that it wouldn't come out I even asked if I should turn auto pay off, and he said 100% that this extra charge wouldn't come out Flash forward to November, when my bill is paidand of course the extra $charge was taken out So I called customer service, spoke to a woman who said her supervisor knew the situation and was going to credit our account for the $90..and then I was transferred to billing..now billing has a different story, they say they'll now only credit HALFmind you, this phone call was going on minutes, to now be told something totally different So this guy was totally unreasonable, discredited anything I said, and super dismissiveso now I asked for a supervisor, Bart ***, who was just as unhelpful So now i'm trying to get the conversation transcripts from the chat, and the guy just admitted to seeing the OCTOBER 27th conversation, where the chat said that I wouldn't be charged, but then he's back peddling saying he can't give me the transcripts and that he can't see them
this AT&T store is full of con artists, and I wish we never had to go with there service

We were promised a $gift card for signing upWe hadn't received itI called, they say it was sent, so it is not their problem
We were promised a $gift card for signing upOur service was started around August 24thWe hadn't received it by October, so I called and was told it might be a whileI don't remember the detailsMy wife reminded me that we still had not received it, so I called again February 8thThe customer service rep said that it was sent in September, but when I said I had called in October, she put me on hold, then came back on line and said it was sent in November, and that it expired in January, so it is not their problemThis does not seem right

For hours upon hours we have spent time on the phone with multiple ATT representativesWe have set up three appointments for internet service only to sit for hours with no service being installedWe currently have ATT at our residenceWe bought a new house and are trying to get internet connected thereThe first appointment day no one showed upMy husband took off work to be at the house only to receive a call AFTER the appointment time to say the tech wasn't comingService was to be for DSLThe second time a tech came stating he was there to install cell phone fixed internet and Direct TVThis is not what we orderedOnce again today I sat at the house and waited for hours only to be told that they had sent a fixed internet installerI called ATT again yesterday to ensure that the proper technician was coming today t set up a phone line and DSLI was told the appointment read DSL and phone line installationI am so frustrated spinning my wheels with ATTWhy can't they do

Poor service and customer support
Have two ATT account and don't receive any coverage within my house (hence disconnected one of the accountsWent to ATT store nearby and was told they know about coverage issue in the San Jose area (mainly brandon/rivermark apartments) and pointed me to corporate office saying that they would provide free signal boosters
Went to their corporate office and was told that I will have to cough up $for the boosterReally!!! First I haven't received service for which I have paid for past years and now you want additional money for a service that I am already paying for
That shows the apathy from their end towards their customersThey didn't even come up with a discount option for their customer (even that I have no idea why customer should pay for)The best feeling I had post the experience was getting my current number also disconnected (was going for another which they can forget about)
Corporate office visited/wasted time visiting:-
Ranch Dr
Milpitas, CA

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an original internet install date of 3/28/the time frame 12pm-4pmWhen I signed up for service and made installation appt in store I asked for a call prior to arrival and requested the tech be to my house at 3pm due to myself and fiancee at workMarch 28, comes and my fiancee managed to be home the whole appt time frame but a service tech never showed upAround 3:30pm *** *** (my *** and myself started to call customer service to see what was going onThey gave us two completely different reasons as to why the install tech was running lateIn the end that day Amber was on the phone with different people for over an hour, and had to reschedule install date because AT&T overbooked the tech'sIt was set specifically for 3/28/at 3pm due to work schedules and n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : YR ATT CUSTOMER.END OF APRIL, ONLINE TO TRY TO SCHEDULE MY SERVICE TO BE MOVED FROM MY APARTMENT TO MY NEW HOUSE.ONLINE WEBSITE SAID SERVICE WASNT AVAILABLE AT NEW HOUSE.MY NEW NEIGHBORS HAVE ATT.I CALLED ATT AND THE REP SAID THAT SHE DIDNT KNOW WHY I COULDNT HAVE SERVICE AND THAT SHE WOULD FORWARD MY CASE TO SOMEONE WHO WOULD GET IN TOUCH WITH ME THE NEXT DAY TO SOLVE.WHEN I DIDNT HEAR FROM ANYONE FOR DAYS,I DECIDED TO GO TO THE ATT STORE AT HAMILTON TOWN CENTER.THE SALESMAN THERE SAID HE COULD GET SERVICE AT THE NEW HOUSE THE FOLLOWING TUESDAYMINUTES AFTER LEAVING THE STORE, THE SALESPERSON TEXT ME AND SAID HE COULD GET SERVICE CONNECTED THE NEXT DAY.I SAID, "ON A SUNDAY?"HE ASSURED ME YES.SO MY CHILDREN AND I SAT AT THE NEW HOUSE FOR HRS AND NO ONE SHOWED UP, BUT ATT DID SHUT OFF ALL M