AT&T

I have had nothing but issues with AT&T since I began my contract with themEvery month I would have a new outrageous charge on my bill that I would have to call about and disputeOne person will tell me one thing, and another person would not fulfill what the first person saidI can not trust what they tell usI called to terminate my service and was told that My bill was up to dateI was told that I didn't own anything, but, now I'm still getting a bill that states that I owe them moneyThey didn't compensate me for the several days that my internet service was down because of the lines being down and me not being able to get on the internetEvery time I called to complain about the internet service crashing on me or being slow I would only get the run a roundThey do not care about customer service will tell you one thing and totally do anotherI have never in my life dealt with such HORRIBLE customer serviceSomething has to be done to fix these issues

I have been a customer of AT&T's for over years nowI am signed up with wireless internet/cable and cellular phoneI have had problems for the last years due to the wifi not working properly, with ongoing dropped signalsThis also effects my cell phone as it will not connect to the wifi and therefore I had to increase my cellular data plan to compensate for lack of wifi signalI have had technicians out to my home to replace the modem and troubleshoot any other possible connection issuesWith every visit the problem only got worseI have also done telephone troubleshooting with a representative with no resolveAT&T has given a credit here or there, nothing major just $keep in mind my service isn't working pretty much 3/of the dayMy cable shuts off times a day, my printer has had a terrible time getting the wifi signal therefore it has messed up my taxes which caused me not to receive them for months laterIt caused my printer to not print my research paper

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1In January of I signed up for DSL only service Upon my first bill there was home phone as well as internet I was told they would correct the account change it to DSL only service and credit and close out the current which had a phone connection charge and other fees After over a year of promises to credit and close out the account and contact the creditor nothing has change the account is on my credit report affecting my score

Disappointed how they chose how to work with loyal customer for yearsI called them in June to reduce bill because I lost my jobI could pay but not that muchBill went up dollars and my service has gone down several times and internet slow only to go up months laterTried to work with them but they were rude so I cancelledNow they claim I was in a contract with my internet not directFunny they bundled months ago ? I got email saying I have a credit dollars and now email I owe them So sad the lack of customer service these daysTired of itDone with At & T I guess their lost, they didn't want my moneyBe careful working with them they lie and you get screwed

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 10, I had a major fire at my home$192,000+ damage to home and total loss of contentsThis property was located at *** *** *** *** *** XXXXXShortly there after, I was admitted to the hospital for major heart proceduresI was able to lease a home at *** *** *** *** ** XXXXX I contacted *** to have my services relocated to the new address I was informed that it would be necessary to apply for a new account that I feel was not necessary, however the services were installed at *** *** *** *** ** XXXXX shortly before ChristmasThe AT&T equipment was destroyed in the fire and I inquired as to cost and should I attempt to file a claim with my Insurance I was told no
On Feb11, I reca statement for account requestin

Was solicited at my house.Signed up for direct TV, cell phone(att), Att u verse (Internet), and TabletservicesAtt U verse (internet) (A) Slow intermittent internet (B) had to fight for my 100$ credit after the called me a liar(C) Canceled service with confirmation #, (D) quoted me fixed price went up month after,(E) Charged me late fee after I canceled (F) Still billing meDirect TV, (A) on demand didnt work from the start, said they would fix(B) went through there trouble shooting requirement, call center help, tech came out, traded in box, still didnt work(C) Volume spiked every sec (D) Fixed price went upCell phone (ATT) (A) didnt get my credit for trading in my s(B) went to att fixed it after 3rd timeTablet (ATT) (A) did not sync with my cell phone so it could be activated on my cell phone line as a back up phone (B) Charging me for month and they still cant fix itquoted me 20$ month, charged me a monthhave been on phone over

HATE AT&T, THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITHOver phone calls, online chats and 20+ people I've talked to(they transferred me 4+ time each communication)All that time talking with me and I am still EXTREMELY DISAPPOINTEDDo not ever use AT&TI will never againHave a separate phone plan I don't even pay for and am going to now transfer to a different carrier as I hate AT&T so muchStill $in the negative

I called AT&T on 11/16/at 4pm to cancel the home internet Then, the following morning at 8am, I called AT&T back and said I decided not to cancel the service, and to leave it as it was I would keep the bundle as I have had for two years
The lady on the phone said "no problem, you will have service re-stored by the end of the day" It's now been one week, and I have mad phone calls to AT&T and still no internet Now when I call they say there is an issue outside preventing them from turning on my service! I never even un-plugged my modem! I didn't do anything inside or outside
Yet, they will not turn it back on, even though when I called prior AT&T reps said it would be on within half hour
I now expect a full credit for not only the fact I have no internet, but the fact I have had to call times now and each person gives me a different story.........UNREAL!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I chatted with a representative online this week about switching my service to my new residence that I am moving to on July, 29thShe said that she set everything up for my service to be moved to my new place on that date and for my service to be cancelled at my old residence on 7/as wellOn Thursday I noticed that the service in my home was not working and I did the troubleshooting steps to fix itAT&T online troubleshooting could not fix it so it was said that I had to get a tech outThe tech came today 7/and said that service was turned off in my home due to the moveI tried contact customer service by phone but they were closedI chatted with two reps online who could not help me due to my account status being handled by customer serviceThis means I have been without internet and

THIS COMPANY GIVES YOU A LOW RATE TO START AND EVEN AFTER A CONTRACT IS COMPLETE WILL NOT LET YOU CANCEL SERVICE WITH OUT FEES, CHARGES ETC
2/9/CALLED TO CANCEL SERVICE AS I HAD BASIC TV AND BASIC INTERNET AND WAS BEING CHARGE $174.00/MONTH!!!! TOLD ME I CANNOT CANCEL WITHOUT PAYING FOR FEBRUARY WHEN IM CANCELLING NOW AND SERVICE HAS ENDEDOFFERING NEW CUST $FOR SAME SERVICES AND CHARGING LOYAL CUSTS (4+ YEARS) EXTREME FEES- UN REAL BUSINESS PRACTICE!

Two main reasons that have lead to me having little respect for AT&T as an internet provider:
Unfortunately, the only internet provider that I can subscribe to is AT&TThis is not because others will not provide service but because they have unfairly signed a contract with the apartments in which I liveThis is not disclosed up frontThis has effectively created an environment without competitionWhile this is apparently legal, it is a terrible situation for consumers and in my opinion should have legislation placed against the practice
There is a complete lack of transparency in the bills and billing processesRecently our contract was up and we signed up for another yearWhen the installer came to replace our modem we became aware that the service that we signed up for had changed to a "faster" service but the price was the sameWhen the bill came we were charged more than twice the amount that we had agreed toAssuming this was an error of double charging we contacted customer service and asked for this to be cleared upThe individual that we talked to let us know that something wasn't right with our bill and we were overcharged but even he was unable to see how we were overchargedHe would have to send a request for the bill to be fixedWhen we received the new bill our service had changed yet again this time we were being charged more than the original errorCalling again costumer service stated that we changed the plan to a more expensive plan (Why would we change plan to a more expensive plan if we were already complaining about the price we were charged)Customer service stated that they were unable to help us and directed us to go into a physical storeAt the store they called on a phone and let us talk on the phone to a department that had the authority to make changes to billingAt this point I have not received a new bill but am hopeful that the bill will be correct

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently subscribe to Direct TV and internet I called AT&T on 9/29/because a $internet promotion was expiring at the end of October I inquired about any other promotions to replace the one expiring and was told I could receive a $Direct TV discount if I agreed to a year contract on the Direct TV I was already under a year contract which had almost a year left on it, so I agreed to the $promotion with a year contract However, the promotion has not been applied to my account This has happened numerous times in the past and I am tired of having to spend time on hold and calling multiple times to get the promotion applied so I am posting this complaint instead in hopes that it will get a prompt response I spoke with ***, *** ID *** and the confirmation number

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1every month my bill goes up more than dollarsI have to call all the time to adjust my bill back to the price it is supposed to beit is supposed to be a month, then it went to now it's 209! they keep saying I have stations I do not have and add the price, then I have to call and correct themI am tired of itI want my service shut off at this account address please
Product_Or_Service: AT&T/Direct TV
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXXXX Account: XXXXXXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had requested all services cancelled (phone+DSL) - and these services were cancelled per order # (DXXXXXX) which was effective 7/13/ I paid my final bill, but, to my confusion received a bill which charged me for internet services for the period of 8/13/to 9/12/ Of course, I was confused, so therefore called customer service, multiple times, asking how I could be charged for these services if I had cancelled The call conversation summary is as follows:
Call 1: I call with initial question Customer support agent advises me not to pay the bill, as a credit will clear that charge out Reason is that DSL is charged in advance
Call 2: A month later I still see no credit, I am worried this will be sent to collections Customer support agent says the same thing, that th

I called in last week and talked to "***" about my Direct TV + U-verse bundle that I have*** told me that I had a $refund that was sitting from my old Direct TV account before it was bundledShe told me to call*** and request a refundI called the number three times on Friday and Saturday 8/and 8/25/2018, and "***" answered each timeShe told me that the refund could not be sent because she could not "find the account number" and "this was not something she could do"After minutes of back and forth on the last call, she told me nobody else could help me
Product_Or_Service: Samsung /S8/
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Sir/Madame;
I am seeking assistance in getting the necessary repairs and compensation for Television, telephone and internet repairs that I pay for but have not received On 10/all of my Uverse services failed I made contact with Uverse Tech support to make the repairs A technician came to my home on Saturday,10/15, to make the repairs, but was unable to so I was told by the technician that the problem was on the outside lineI contacted Uverse and was told that I could not schedule an appointment until after 8pm to have another technician to come to my home I called back to schedule the appointment and was told that it was not necessary to reschedule another appointment and the technician did not need access to my home On 10/at am as I am getting ready for Church the

Unverse internet from AT&T went out evening of June 26, Called 6/they said modem was not working and would send new oneFinally got new one June 30thIt would not connect to internet eitherCalledTech support said something was wrong with the line and they needed to send techThey gave me appt for today, July 3rd at noon until No one called or showed upI called and att called at 4:and said they would be there in minutesNo one cameI called againFinally att said they could reschedule on July13thNo service for days at leastAwful service in my opinion

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am extremely upset with first how I was treated by a representative out if Chicago named *** which I spoke to today, 5/18/She was rude, spoke down to me and was a complete smart allikSecondly I am upset because my pricing changed when I was told it would be the same going into the second yearI want what I was promised if not I want to speak to someone in the executive office
This is for my UVerse DSL service

I've called since June to cancel my U-verse service finally was able to get it cancelled and was told I would be credited $for inconvenience Still haven't received the credit I also signed up in January and was supposed to receive by one get free cell phone And still harvest had a bill that was correct since signing upI was told my cell phone was supposed to be a month it has been or more every month
Product_Or_Service: Att mobile and U-verse
Account_Number:***

I HAVE CALLED AT&T SEVEN TIMES TO TRY TO DISCONNECT MY SERVICE AND EVERY TIME I AM EITHER DROPPED OR THERE IS A PROBLEM WITH THE SYSTEM AND THEY CANT DISCONNECT MY SERVICE FOR ONE REASON OR ANOTHER WHAT A JOKEI BET THEY KEEP BILLING ME FOR THE SERVICE AFTER THE DATE I WANTED IT DISCONNECTED THOUGH AT THIS RATE I MAY NEVER GET DISCONNECTED WITH SERVICE LIKE THIS IT IS A DISCRACE TO USE THE AT&T NAME