AT&T

On 5/30/17, I entered a written agreement with ATT-UverseThe agreement was for cable, internet, and phone services for per monthIncluded in the offer was premium channels as well for days without any chargeI also had to pay for activation of the services The agreement was to take affect days after the installation date which was 5/30/On 6/1/17, I contacted ATT because I noticed that I only had access to premium station which was showtimeThe sales rep told me she was not going to honor the agreement that I hadI was still willing to give the service a try, although they did not honor the months of premium at no chargeFinally after having to contact AT&T times within the day time frame for interrupted service, (which resulted in a technician coming back to my home to replace the equipment)I cancelled the serviceI contacted them on 6/21/about some discrepancies in the bill they sent to meThe representative informed me that I should l

I'm reviewing the AT&T Store Palo Alto located at El Camino Real Palo Alto CA Pertaining to two associates: Andre R*** and Jose (Manager) and a technician: Todd
Andre: Greeted me with positive vibes at first but then after the contract was finalized became unreliableCalled him regarding a technician (Todd) who supposed to show up within the time frame they provided but to no availI waited and did not go to work to accomodate the installation yet in short they wasted my time and did not show upAt first on the day of the installation within the time frame of the service, I called Andre repeatedly and did not answerThat prompted me to call the local store directly and finally able to talk to himHe apologized and he promised to call me back but did notI called him again numerous times but he did not answer his callCalled the store again and Valerie who answered the call said Andre was on breakIsn't he supposed to help me out?
Jose: I don't know his last name but on his ID showed he is a managerDuring the formulation of the contract together with Andre, I asked him if there is anything special he can do to lower the proposed contract costHe said HE WILL MAKE AN EXEMPTION that is if I add a wireless unlimited account then he will add HBO to my uverse accountSounds good but I found out that this exemption of his is not an exemption but rather a promo that is available onlineHe certainly lied in order to secure a new accountDON'T TRUST THIS ONE
Todd: The technician who supposed to show upHe called and left a message saying he will be arriving in minsI waited and he did not show upAfter attempts of calling his number (still within the time frame of scheduled installation) he answered and said he was in my place but nobody was homeI said that is ridiculous, and that I've waiting for himHe said he is on his way now to the next scheduled serviceI asked him if he used the doorbell and he replied that he did not but rather he knocked at the doorWHAT??? The truth is most likely HE WAS NEVER in the premises

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In May/June of I moved into a new apartment and requested AT&T Uverse service for my home internet and televisionA representative came out and set everything up However, a few days later I realized that I did not have all of the channels that I wanted I spoke with customer care on several different occasions and they tried to assist me by putting in a work order to have me changed to the correct plan After over a month or maybe close to two months they realized that they were not able to make the change due to a technical issue within their system I was informed that I would have to cancel this account completely and start over with a brand new service I wanted to get this over with so I agreed The account was completely cancelled and I was informed that the early termination fee

I contacted ATT UVerse for service in my new home on May 20thI spoke with a man named (***) whom I later found out lied about his name and ID numberI was told that the U-package would be $a month plus taxMultiple times I asked if this was including everything and was repeatedly told "yes" and that he would waive installation,equipment fees,etc "***" also told me that I HAD to sign a year contract immediately in order to lock in this priceHe stated that this price was only good for the first time calling programOn May 21st I received an email stating that my monthly charges would be $I immediately called ATT as this was not the price I was told and agreed onI would have NEVER agreed to this priceDue to it being a weekend, the person I spoke with told me to call back during the week and that he could not help meI called back first thing Monday, was switched around multiple times and finally spoke with someone named TerryTerry informed

I was charged wrongly for the engineer visit on 04/I never requested for the sameMy internet was not working and tech support rep scheduled it The tech support representative, who scheduled it said that there will not be any charge as there seems to be an issue with the modemWe were asked to reset the modem multiple times, however that didn't fix the problemThe engineer who came never did anythingHe said that no company can guarantee WIFI connectivity and was insisted on selling us WIFI extenderHe was rude and sounded and didn't even wanted to touch the modemHe left in mins stating that he can't do anythingAfter he left, we called AT&T customer service representative and explained her the situationShe confirmed us that there would not be any charge for the engineer visit and she would write a note in the accountHowever we were still charged and upon calling the customer service rep, we were told that this charge is valid and nobody could tell over the phone

Called ATT DSL internet phone number to disconnect internetATT disconnected all services without my permission
Called Monday 10/30/to cancel my internet service onlyThe ATT rep even went so far as to ask me if I wanted to keep my landline and I said yes as we have life alert tied to my landlineWell low and behold, ATT still disconnected my landline todayI am very upset my wife has life alert tied into my landline! this is totally unacceptable and is downright illegal that they could have done this without my permissionI want my landline turned back on with new service pricing, and without a reconnect feeI would like ATT to hold that employee accountable who disconnected my service without verbal permissionIf I need to have a third service to keep my bundle pricing with dish network then I would add ATT mobile only if I do have to pay for a connect fee or phone
Thanks

I have received the worst customer service at this location in addition to my the debacle that originated at this location and have yet to rectify! I was told it would be handled the last time I visited by the manager and his associateI have not heard from either and now my service has been suspended due to their error!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 5,I signed a month price lock contract with ATT'Directv which included Internet, Digital land Line and Directv satellite Tv in a combined bill in the amount of totalAfter only a year all three branches started charging me out of contract rates but after much complaining to ATT/Directv billing failed to get them to admit they were in breach of contract I contacted the Agent who sold me the package who worked for a company called Smart Circle and one of their higher ups was able to confirm that it was indeed a month deal and I was given credit for what was incorrectly billed and further billings were correct...UNTIL the last month of the deal where again the Directv part of my bill only (Internet and phone were coreect) charged out of contract to the tune of an additional

I switched to DirecTV and AT&T Internet on OCT
what a disappointing Experience they Lied about the Reward card, never send itthey lied about refunding my Credit Unlocking refund (had to unlock my credit twice) and every time they promised to refund the charge but never didevery time I called to ask about that, they would say, I will put the request for you and fill the form for younever gave the correct number to call until they made sure days passed and nothing can be donehow can a company like AT&T do this and get away with it? shameful
what a bad example to be running a Companydeceptions and lies

Since I had been a loyal AT&T customerI never had a problem with their customer serviceFor years, their Terms of Service (TOS) indicated that a late payment would not be considered late if the payment was received within 6-days after the due date, so a grace periodThis grace period helped me out a few times when I had to juggle family emergencies and other eventsFast forward to just last week and I'm reviewing my AT&T wireless bill and notice a late charge of $on thereLooking closer I notice a late charge on my bills for the previous three monthsHowever, I had paid all of the bills within the stated grace periodOr so I had thought
I picked up the phone and called customer service to get an explanation for the late chargesThe lady hat I talked to informed me that if it's paid after the due date then a late fee can be assessedI asked her to clarify because their TOS states that there is a grace periodShe then informed that there was a grace period but, At&T had changed their TOS in to remove the grace periodI asked her if there was a notification sent out to customers regarding this TOS change and she said noSo, I asked her if I could get the late charges removed as I was only aware of the TOS with the grace period languageShe said that she couldn't do that as it was against policyI told her that I was not satisfied with that answer and would immediately be leaving AT&T as a customerShe then said I understand sir and terminated the callAfter sitting in disbelief that AT&T was willing to lose me as a customer for $in late fees, I called customer service again to see what the early termination fee would beThe gentleman on the other end informed me of the ETF amount and then offered to waive the late fees if I stayed as a customerSomething that the lady that I spoke with earlier would not do
Needless to say, I am no longer an AT&T customer as that first customer service call and the lack of willingness to work with me led me to believe that I was not "a valued customer"

Just to let you know If you hear about a guy named Justin D***, he promises world and delivers nothing We've been without service for weeks and his pitch is I am your go to guy Smooth, articulate and 100% unreliable Avoid t all costs IMHO

I experienced a bait and switch with themThey promised me a $rewards card through *** I never received it, it expiredI called and they said they had the wrong email address on my account They stated at that time they were going to send it againOnce again it did not come in the mail I called and have spent at least hours on the phone and mostly on hold only to be told it expired and they could give me a $credit on my account Since I was told I would get to spend anywhere this is NOT what I wantIt is not my fault they failed to do their job properly and transfer my email address and now I am supposed to pay for it I had planned to use the $to buy my grandson a kayak to fish with I cant take my bill to *** and say here is my bill take it off my credit on this account They have refused to try to make this right other than this credit to my account This is very clear, to me, a bait and switchI know bait and switch schemes are illegal and they

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing increase constantly even after complaintBill increased from $to $to $
to $and now $I have had service with at&t since never ever ordered rated r moviesbilled for it in December when called customer service precedes to tell me I am a liar.Along with speaking to customer service they never tell me that my promotional rate on my phone pr direct tv is endingshould never ever surprise bill loyal customersI call retention to let them know I do not want there service any more I am told they'll give me new rate of a month but can only credit $to my current bill of $I did not order $in rated r movies and I never added on a showtime package to my acctMy tv constantly at night comes on by its self when called in numerous times i

Zero Stars! I started a chat session on December due to our internet not workingHe told me he would send me a modem in daysweeks later and we have yet to receive itHe actually closed my request with no follow up! I chatted again days agoHe stated we would receive the modem by todayIt's still not hereI also asked for a feedback email addressThe one he gave me did not workI just chatted again and was told my modem was sitting at UPSI requested a credit to my account since we have been using our cell data for the past weeks since we have been without WiFiHe ignored my requestAnd told me my modem would be here tomorrowI then spoke to a "supervisor" who again ignored my request for some type or refund and he also told me my modem was at UPSHe too gave me a different incorrect undeliverable email address to file a complaint as well

Not being billed what was contracted and later confirmed by CS rep.Agreement was month internet and tv premium channels, no increase, 24months
I was offered a Thanksgiving special, including high speed internet and direct tv with all premium channels for monthsThey were very specific that this was not the regular 3- month premium channels promoNo, they said this was months of premium channels HBO, Starz, Cinemax and ShowtimeThey were specific that my bill would NOT increase at any pointThat it was a guaranteed bundled package at $a month (breakdown $ direct tv and & $internet)With receivers (genie and mini genies) They threw in a $gift cardContract was discussed with their rep *** ***, dealer code*** or *** or *** her hand writing is not clearCenter ***Well, guess what, the technician came to do the installation as agreed (installation fee of $27.15) It was end of November We told technician we thought

I am so disappointed with AT&T and their business model of "bundling." Prior to this post, I was an ATT cell customer for over years (back when it was Cingular) I wanted unlimited data, but they would only offer me a deal if I bundled it with Direct TV I wanted to see if they could match T-Mobile because they were basically offering the same deal, but without the bundle ATT obviously said no, so I cancelled ATT cell service This began my bad experience with ATT Fast forward to about a month ago and I upgraded my internet to MBPS for $with a $discount on top of that I'm in good business, so I thought So with Direct TV, I decided to cancel their service after years because I wasn't watching too much TVThey tried their best and offered me a ton of incentives, but I decided to cancel anyway Up until then, if I ever decided to go back, I was going to go with Direct TV due to my good experience However that all changed tonight with what ATT did I got a summary for my internet and it now states that my price is at the stand alone price which is now $ I called a rep and also spoke with a retention agent who stated that $is the non-bundled price Why can't ATT be like everyone else and give the people the best deal? Why do they feel like they have to hold their customer's hostage by increasing the price of a service if they are not part of a "bundle?" If ATT doesn't make this right, they will not only lose me as an ATT customer, but I will not recommend you all to anyone In fact, I will try to seek out my friends and family who are with ATT and try to get them to cancel as well Make this right ATT!!! #attsucks #badcustomerexperience #nobundlenopromotions #attcomplaints

Breach of Contract Never got iphonefor free as advertisedSiloed customer service for DTV & mobility consolidated billing

AT&T customer service department, from the moving department, order confirmation department, to new service department is horribleNo one knows what they are doingThey are all rude and incompetent and do not know what Customer Service isI wish DTV never would have done the merger with such an ignorant companyYou receive different emails with different information and pricing then what you confirmed with the "customer service rep"If Time Warner Cable did not have to dig and bury my cable lines I would have switched and stayed with them., I do not want to give them a half of a star but to submit this review you have to at least select one

I recently sold my home and had put my U-verse service on hold until I bought another propertyI still have not found a home that I want to purchase, and at this time I am living with my friendsThe costs assosciated with a vacation hold is approximately $Around June 30th, I received a bill from AT&T for approximately $ I called in last month, and they corrected itStated one of their employees took it off hold for some reason, and that they removed the chargesI only owed the $ This month I received another bill for $I called in about it, and the customer service told me that someone took it off hold, other than me; and that I owe these charges
In additon, they they told me that my account is on hold until next JuneI am dispute about these charges since I do not owe themI have tried to resolve this through customer service, but I will next assistance from outside sourcesFeel free to contact me with any questions
Sincerely yours,
***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an original internet install date of 3/28/the time frame 12pm-4pmWhen I signed up for service and made installation appt in store I asked for a call prior to arrival and requested the tech be to my house at 3pm due to myself and fiancee at workMarch 28, comes and my fiancee managed to be home the whole appt time frame but a service tech never showed upAround 3:30pm *** *** (my *** and myself started to call customer service to see what was going onThey gave us two completely different reasons as to why the install tech was running lateIn the end that day Amber was on the phone with different people for over an hour, and had to reschedule install date because AT&T overbooked the tech'sIt was set specifically for 3/28/at 3pm due to work schedules and n