AT&T

I have an iphonethat was paid in full with cash in I had serivce with AT&T for years and have just recently gone on their pre-paid no contract plan their service is horrible, its more like "no service" as shown on my phone dailyI tried to get verizon pre-paid and at&t has locked my phone for months! this company is deceptive and I dont know how they can lock an unlocked phone? they are frauds in stating they have no-contract pre-paid cards

I usually do not submit feedback on companies, but this is ridiculousI called in to upgrade my service with them about a month and a half agoThey gave me rates that I agreed toThe bill came in and it was nothing as they quotedI called them to see what happened and the person said that they see in the notes that I was quoted a lower price, but since that is not offered, all they can do is give me a dollar discount per month off of the retail rateWHAT? They said because the manager did not submit it on time, I can no longer get that offerThen they said they would open a ticket, review and call me backI waited the business days and ended up having to call themThey said the same thing, they see on the notes where I am not getting what I paid for, and they would look into it and call me backNo call back! I called them again and asked to speak to a managerI spoke to a lady that said that she would fix it, but need to get a specialist involvedShe put me on hold, then hung up on meI called back and asked them to check the notes as I was working with a manager and didnt want to start overI asked to be transferred to her again, but they said that she was gone for the dayThis was right after she hung upSo I called back days later hoping that she would have a specialist fix my bill and nothingI asked for a manager right away and a guy named Miguel came on the line after minutesHe said he needed to call me from his desk and if it would be okay to call me back in two minutesHe even confirmed the number to call me backI agreed to it and of course, no call backMy bill is still not what we agreed toThey keep using an excuse that they do not know who the person was that I spoke with as they have call centers all around the worldDo yourself a favor and stay away from AT&TI will be canceling everything related to themThis company simply does not care

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started service in August a package of U-Verse and Direct TV for a little over $ From the initial phone call I enrolled in auto pay for both services AT&T DID NOT set me up on auto pay as I asked First month my internet is off its after hours so I go online (which took login attempts and resets and I was unable to enroll in auto pay on my own) and pay then call tomorrow (sept 21st) and straighten things out Of course I get transferred to 3-different people asking why I wasn't enrolled in Auto Pay and they ensured that I would be enrolled and fees waved October 19th comes and yet again my internet is off and I am charged another $restoral fee Its after hours when I realize I go online and pay because I need internet and call tomorrow I spoke with a Juan who was so rude but

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: ***/>Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Revdex.com:
On March 29, 2016, I received a call from the Office of the President, Representative *** in regard to a complaint I file with the *** in regard to unauthorized charge appearing on my U-verse statementDoing, the conversation, Ms*** stated to me she didn?t see anything wrong about the charges on my account, and it was nothing she could do about the unauthorized charges and/or offering a better rateMs*** was very reluctant to listen to any my concerns and express no concern what so ever, I ask to speak with her Manager
On March 30, 2016, Ms*** *** and she stated I can?t help you; and your bill for next month will go up to $a month for U-verse She didn?t even state the charges that?s on my bill is for a mobile phone

AT&T customer service department, from the moving department, order confirmation department, to new service department is horribleNo one knows what they are doingThey are all rude and incompetent and do not know what Customer Service isI wish DTV never would have done the merger with such an ignorant companyYou receive different emails with different information and pricing then what you confirmed with the "customer service rep"If Time Warner Cable did not have to dig and bury my cable lines I would have switched and stayed with them., I do not want to give them a half of a star but to submit this review you have to at least select one

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 11st point of contact (Late June) : Contacted AT&T to transfer internet services to new addressTold there was no service at new address and a technician had to install the internet connection; and that the previous owner of the unit still had service active thereWas told that installation of my service would happen between July 5-
2nd point of contact (July 2/3) : contacted AT&T after moving into the new address to confirm that AT&T services were installed there previously being that the logo was on the internet jack in the wallWas told that the previous owner still has active service there and was told they were contacted and the account was suspendedThe representative told me that my service *** be transferred and that she would call me back in minutes, the call was never returne

Bait and switch on pricingHad xfinity mobile paying $a month before I switched to AT&TI had to switch due to me moving and having horrible service with Xfinity mobileWas told my monthly bill would be $ended up being $

WORST SERVICE EVER! I WOULD'NT RECOMMEND THIS TO MY WORST ENEMY!!!!!!!!!!!!!

I have never experienced worse customer service in my lifeI called different numbers and after being transferred the second time to an automated line that told me to call another number I was finally connected to a humanI told her I wanted to change my plan and I exactly what I wanted to change it toI could hear her muting my end repeatedly and loud obnoxious conversations, laughing and singing in the backgroundShe barely spoke to me and I couldn't tell half the time if she was even still thereAt the end of the call I asked if I could speak to her manager She said sure put me on hold for a minute and a half, then came back on the line to tell me that the manager would have to call me backI said no thank you I'd like to speak to her nowShe repeated the same line over the course of the next three minutesI said I'll hold transfer meEventually the manager "Jasmine" came on the line and asked what she could doI explained what had just occurred and how horrible the service had beenShe didn't give a ripShe said she would change the plan for me as the previous person had not done it as she said she hadI asked for some confirmation of the changeShe told me I could log into
MyAT&T and the change would be effective immediatey and I would get a text as wellWe hung upI logged inNothing had been changedI called back and got AaronHe said nothing had been changedHe said he would make the changes Logged back in and I see the change has been madeIt took me different numbers and customer service reps to finally get somewhereThe level of laziness and disrespect was unbelievableThe internal use only recordings should be used to fire those lazy a-holesI only gave it one star b cause it wouldn't let me leave no stars

I have closed my account but they still did the auto-pay and collected the balance that I no longer owe since I cancelled services
I cancelled my service with AT&T on August 12, I confirmed with them on 08/17/that my last payment was going to be around $I confirmed and verified through chat ( I have the transcript) that only that amount was going to be taken from my account Instead on 08/25/2017, $was collected from my auto-pay I called and and after hour and minutes, different departments, representative and a manager later, I received confirmation that it was incorrect and that since my account was closed, he (***) will have to manual have it completed He assured me that this will be reviewed and my money reversed on 09/05/ It did not happened I called them again today and after transfer and representative reached today Ms*** who indicated she was another managerShe advised me that *** was out of the office, (which is I

I received a $credit in June In Aug they are trying to charge it all back to me stating I no longer meet the qualificationsI do meet them
I received an offer for $off consecutive months from Directv in an email offer in June I called in to accept the offer, they attempted to take it back saying it was an errorFinally after 5-calls they agreed to abide by their offer but instead of giving me the $off per month they would just do $as one lump creditWhich I acceptedThe email offer stated that I had to keep consecuative months of services at $29.99/month or more, which was fine by meEverything was goodMy first billed were covererd by the credit leaving -$(ish)after the August billIn mid August I called in to change my account package from $82.99/month to $29.99/monthI made sure to ask that this was ok since I know I have this credit on file and the costumer service rep assured me everything would be fine since my package still met t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started with AT&T in June I have had nothing but problems with my services as well as my billI can't even watch a movie without losing signal.I have to call every month because every month my bill is differentThe customer service rep has taken it upon themselves to make changes to my account without my authorizationThey are rudeWhen I asked to speak to a supervisor I was put on hold for over an hour, needless to say no one ever came back on the lineThe next time I asked to speak to a supervisor I was rudely put back to they're automated system.This has to be the worst cable company everThey go out of their way to scam customers and that is not rightI wonder how many more customers they are doing this to
I feel if I have a month contract with them (which was the worst th

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I purchased AT&T high speed DSL because it is the only available service where I liveI am billed for a landline and for DSL $This month I was charged $(extra $30) for going over a limitWhen signing up they did not disclose there is a limit or that there are charges for going over itI called to talk to customer service and was told that they do not disclose that there is a limit or that you will be charged for exceeding that limitI believe charging for things that are not disclosed to the customer is unethical and illegalThere remedy for this was to sell me bundled TV service or to have me switch cell phone providers so they could give me "unlimited" DSL, and for me to track my usage through a third party (because they do not show you your usage)
Product_Or_Service: DSL

Recently upgraded to 45mbs Internet speed Actual speeds encountered range from 14kbs up to 50mbs with hardwired devicesYES, 14kbs(hours to download xbox gameShould have taken no more than hours if you do the math using minimum 24mbs performance number) At&t states minimum download speed should be no less than 24mbs with 45mbs service planMy speeds very between 14mbs and 45mbsWorks one minute then drops to 14mbs speeds minutes laterTech support is incompetent and dishonest as to what they are really doing to help youOne tech reverses configuration changes previous tech made saying their changes were incorrect, was told they would escalate to their network group due to intermittent issuesWas told not to change default password so their network group could access my equipment, & to call back in weeks if I still had the problemI called back one week later and learned support ticket was actually closed same day I called Even had tech disable my high speed wifiIncompetent and dishonest tech support

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t/Directv promised me $gift cards for bundling my serviceI have contacted At&t several times since having my service installed roughly September of with no resolution
Product_Or_Service: Bundled service

When I started a service with AT&T wireless a few years ago, I was billed for prepayment AT&T did not try to make it clear that no portion of that prepayment would be returned when I terminate their service even if I terminate the service only a few days into the billing cycle In fact, I ended my service on 11/3/17, but AT&T sent me only cents after several months! That's an insult after I had called AT&T more than times after 11/3/asking about refund over $I expected In each of those calls, AT&T told me that I would get a refund for the rest of the unused November AT&T tries to make it unclear about their prepayment refund policy and then, when asked, they intentionally gives misinformation and drags out the conversation until customer gets tired of the whole thing I called several times with about a month apart between calls, and all I've been told was that I would get a refund the next month It took them several months and sent me only cents! That's a slap on the face This is not an honest way of doing business, AT&T AT&T failed on multiple aspects:
- didn't make it obvious to customer in the beginning of service that prepayment is not refundable
- didn't inform customer during customer service call that prepayment is not refundable
- lied to customer throughout multiple calls to customer service that prorated prepayment refund would come, which never happened
I would never consider using AT&T again because of this I wouldn't recommend to friends, either I have records of online chats with AT&T that I will show to my friends and others

Was not told about a moving charge.AT&T screwed up my moving orderDay of installation, power cord for lap top took a walk with AT&T tech
In Nov of I put in an order to move servicesOn Dec 2, I had to call AT&T because I had no internet serviceAT&T shut off my internetI spent hours on the phone trying to get service restoredThey ended up creating a NEW account for meWas told I would have service shortly,call endedI had to call back and spent another hours on the phone trying to get connected, was finally connectedCalled back a few days later to confirm my move order and was told that the day I was set to have it hooked up was a day they did not do service calls, so I set up Dec 16th as installation day.The tech called and asked me it I was upper or lower and I told him I was a single family, AT&T sent him to my old place and then the tech told me that he COULD NOT install internet because of the address being wrongCalled AT&T AGAIN and was informed that

Failure to correct billing issue due to move
I chatted w/a rep on 8/16/due to my relocating from a house to my new apartment buildingAt the time I had DirecTV, and AT&T for internet and home phone My apartment would not allow a dish so the rep said I had to set up AT&T Uverse I received confirmation of this via email and the technician came on 8/30/the day after I moved to set up my services I received a bill a few weeks after showing that I had been charged for both DirecTV and AT&T servicesi called in and was transferred between different departments before I got a supervisor who said he would credit the $ I was also told on this call that I had a $early termination fee and this supervisor told me he would take care of it I never saw it credited on my bill so I called in and was assured by a rep named Paula that when I got my next bill it would show $for DirecTV This did not happen When I got my bill I owed $- the $showed delinquent and

I have an ongoing complaint with ATT They've billed me for an incorrect amount I've spoke to about different people (in-store and over the phone) and no one can resolve my issued They've admitted that it's their fault but have yet to correct the situation

I change my internet service to comcastAsk I ATT to give me serivce for my land line only, but insteas my phone was turn offAnd still internet
My *** # *** order numnber $Account #***