AT&T

Signed up for internet installation, there was a promo for a $gift cardI never received the card, have called twice with no helpI called again today (Friday) and the person barely spoke English and told me the rewards center was closed on Saturday and SundayWhen I pointed out that it's friday, she said they close at PMIt was PMA supervisor was to call back in minutesNever happenedThe customer service rep today was of no help, and asked me the same nonsensical questions over and overI should not have to call for months to get a gift card that you all advertised on your website

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed an order with AT&T for direct TV service making sure the scheduled date was on a Saturday because that is the only day I would be available due to my work scheduleOn the date of installment nobody showed up from AT&T and I called them asking whyI was told they changed the date, not notifying me of this, because they didn't work on SaturdaysI canceled the order thenMy son had direct TV installed through AT&T and his was done on a Saturday so I placed a call again to them a few months laterDuring that phone conversation that took place on X-XX-XXXX I placed an order through direct TV for the bundle package with At&t.I made sure the date of installation could be done on a Saturday and they reassured me it couldMy installation was set for 6-4-between 8am and 10amOnce again nob

I signed up for AT&T internet service, no one told me anything about early termination feeThe modem was going on and off making me lose the internet service at times, later, I decided to cancel the service and return the modemAT&T then brought a charge of about $saying early termination charge which was not part of the dealThis is what my complain is aboutThanks
Product_Or_Service: AT&T U-verse service
Account_Number: ***

Bait and Switch
A representative came to our house offering U-verse and InternetBeing that we weren't really happy with our cable service, we invited her in to learn the detailsShe offered free install, free equipment, $Visa card along with changing and bundling our phone service including a free upgrade for of our phonesWe mentioned that our phones weren't eligible for upgrade but she said it didn't matterShe said she was sent out with this sales package and was authorized to do the upgradeAs she was setting it up, they were having difficulties doing the upgradeI said I wanted to hold off until they had it cleared up, but she called her supervisor and assured us that it was taken care of right thenThey hurried out the next day and hooked everything up and unhooked all of the cable boxesI called the sales person right afterwards to find out where we were on the upgradesShe said she would have it by the next dayTwo more days pass and I haven't heard from her a

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/21/16, *** *** called AT&T to dispute long distance charges, and to have these charges removed and change service to not incur any further long distance charges Nothing was resolved *** *** called again 2/15/16, 2/16/16, 2/17/16, 2/29/and 3/1/- at which time we were told the line was disconnected We ultimately paid the bill to get service reconnected, with the caveat that the billing issue would be resolved after the phone line was reconnected Beginning 3/1/through present, *** *** has spent roughly 1/hours on the phone with AT&T to get our service turned back on We do not want to lose this number*** has placed orders during this two week period because AT&T keeps cancelling the orders Today, 3/14/16, the phone line is still not connec

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started service in August a package of U-Verse and Direct TV for a little over $ From the initial phone call I enrolled in auto pay for both services AT&T DID NOT set me up on auto pay as I asked First month my internet is off its after hours so I go online (which took login attempts and resets and I was unable to enroll in auto pay on my own) and pay then call tomorrow (sept 21st) and straighten things out Of course I get transferred to 3-different people asking why I wasn't enrolled in Auto Pay and they ensured that I would be enrolled and fees waved October 19th comes and yet again my internet is off and I am charged another $restoral fee Its after hours when I realize I go online and pay because I need internet and call tomorrow I spoke with a Juan who was so rude but

Bait and switch on pricingHad xfinity mobile paying $a month before I switched to AT&TI had to switch due to me moving and having horrible service with Xfinity mobileWas told my monthly bill would be $ended up being $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On December 15th I accidentally made a payment of $1,to AT&TI meant for that payment to go to my credit card company, but I made a mistake in my online billing portal and selected AT&T insteadOn Monday, December 18th, I contacted AT&T to try and get that payment reversed, the individual helping me at that time said that the reversal would be no problem, took some information from me and said I would have my money back in my account that afternoon (December 18th)Needless to say that did not happenI called back again on the 19th with the same request and I was once again told that the request would be no problemThis time I was given the time frame of 2-business days, that process did not work as wellLong story short, I have called them with this request or times over the last th

I was an AT&T internet and DirecTV customer for the past few yearsMy DirecTV contract expired on 8/3/I called that morning and canceled both services from AT&TAfter I returned my Internet modem and DirecTV receivers to AT&T, I called them to see what my final bill was and they said I actually overpaid on my account by cents and we're sending me a check in the mailI was told after that check was issued for cents, that my balance was now $and that no future bills were owedI just received a bill for $for services that were already canceledSomehow I was billed all the way through 8/28/when all my services were cancelled on 8/3/I just got off the phone with customer service and they said I still owed $and that the cent refund check that was mailed out to me was a mistakeIt was not a mistakeThey issued me that check because I paid them more than I owed on my final billAll my equipment has been returned to AT&T and I no longer have any services with

COMPANY CHANGED OUR PHONE PLAN AROUND MAY WITH ELEVATED CHARGES THEY AGREED TO MOVE BACK TO OLD PLAN AT PREVIOUS RATES BUT KEEP BILLING AT NEW RATE
company increased our bill in May saying our old plan expired and raised our rates on two occasions they agreed to put us back to the original rates and plan but never followed through with bills continuing at the higher rate Our third phone call resulted in the usual promises but no guarantee and they would not let us talk to a supervisor These phone calls use up several hours while going through menus and being sent to multiple people for resolution company reps cannot or will not advise as to whether we are under contract and different reps give us different information regarding contract status

Deceptive practices Told one thing on the phone and never is what we were promised Ongoing for years
Each time our contract is up, we are quoted one price and it changes (higher) One of the times they promised $gift card and sent $ Our apt complex has a contract with them so we can't switch to a different carrier Last time our contract was up, we canceled cable Our internet speed was supposed to be mbps which is the basic However, I recently discovered that we only have and was told that the place we are moving to, we will only get Here are my conversations in the last couple days
*** - Transfer Internet service to new address Confirmed Internet only monthly cost is: $Confirmed rate *** remain the same and contract end date is: 12/and will remain the same No change to contract price or end date since there are no changes to the services
Told that with the new location the basic speed is Our current basic speed is Offered

I was lied to at the store at Smyrna, Georgia (30080) when I went to get At&T connection for having $for mobile connection, now that I see my bill I am charged $120; why is that so?
Why are there frauds at AT&T? I spoke to customer care for more than hour and I was just being beaten round the bush

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : YR ATT CUSTOMER.END OF APRIL, ONLINE TO TRY TO SCHEDULE MY SERVICE TO BE MOVED FROM MY APARTMENT TO MY NEW HOUSE.ONLINE WEBSITE SAID SERVICE WASNT AVAILABLE AT NEW HOUSE.MY NEW NEIGHBORS HAVE ATT.I CALLED ATT AND THE REP SAID THAT SHE DIDNT KNOW WHY I COULDNT HAVE SERVICE AND THAT SHE WOULD FORWARD MY CASE TO SOMEONE WHO WOULD GET IN TOUCH WITH ME THE NEXT DAY TO SOLVE.WHEN I DIDNT HEAR FROM ANYONE FOR DAYS,I DECIDED TO GO TO THE ATT STORE AT HAMILTON TOWN CENTER.THE SALESMAN THERE SAID HE COULD GET SERVICE AT THE NEW HOUSE THE FOLLOWING TUESDAYMINUTES AFTER LEAVING THE STORE, THE SALESPERSON TEXT ME AND SAID HE COULD GET SERVICE CONNECTED THE NEXT DAY.I SAID, "ON A SUNDAY?"HE ASSURED ME YES.SO MY CHILDREN AND I SAT AT THE NEW HOUSE FOR HRS AND NO ONE SHOWED UP, BUT ATT DID SHUT OFF ALL M

ATT has long had customer service problems, or perhaps this corporate giant just has no ethical compass with me, as well as over others on this siteNonetheless, once again I was lied to by ATT customer serviceA "Lee" took my call, and after discussion, it was told to me my data rollover last from month, and that is how the plan has always workedHowever, under "Lee's" own admission, she could only find the second months bill after starting serviceAs I explained, that was not was said to me, that the rollover accumulated, she brushed it off as having told me the details, and so that was itI asked numbers times to speak to a supervisor and finally was told a "Zeke" would call me in or minutesHe never calledOh well, this corporate giant has long lost their way and is about the 4th time I have been lied to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: ***/>Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Revdex.com:
On March 29, 2016, I received a call from the Office of the President, Representative *** in regard to a complaint I file with the *** in regard to unauthorized charge appearing on my U-verse statementDoing, the conversation, Ms*** stated to me she didn?t see anything wrong about the charges on my account, and it was nothing she could do about the unauthorized charges and/or offering a better rateMs*** was very reluctant to listen to any my concerns and express no concern what so ever, I ask to speak with her Manager
On March 30, 2016, Ms*** *** and she stated I can?t help you; and your bill for next month will go up to $a month for U-verse She didn?t even state the charges that?s on my bill is for a mobile phone

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Signed up for ATT Uverse in OctoberI tried to cancel before installation since I was afraid it would interfere with pool wiresI was told I could notThe service has not worked properly since receiving itMy service has not worked properly in days
I am filing this complaint in case I need to take further action(The office is closed at the moment)
My goal would be to cancel Uverse but I was told there is a contractAnother lie that I was not told about
Product_Or_Service: October

poor connectivity, despite their 99.9% gaurantee, service goes down to less than MB for hours at a time
We have experienced poor connectivity (less than MBS for several hours each day Upload speeds are in fact faster than download speeds as verified though AT&T own testing website, which clearly indicates that this is an AT&T system problem
Customer service is incredibly poor, as calls to their call center require over minutes to navigate to a representative, who then struggles to identify our account, with either phone number or account holders name As the automatic system does recognize our account based on phone number this is especially frustrating Calls typically take 1-hours, with no resolution offered We seek a partial refund and improved internet connectivity to reflect service levels promised Promised service levels are 99.9% and 20+ MBS

At&T Passport service sold as a one time charge but billed every month for eleven months
Before traveling to Europe last May, I went to an ATT store to add the passport global data to my account They informed me I could only add this through a phone representative I called the number they gave me and the representative assisted me with adding the ATT passport global data package for the month of May She confirmed my travel dates and assured it would be a one time charge I assume the request was not processed correctly because it has been recurring and caught it eleven months later The representative talked me through the process, confirmed I would be charged $and confirmed there was no other action needed on my part

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We need a phone in our house at all times due to health issuesMy phone has been out around the 1st week of this monthI called and explain our problem with the phoneI feel this is a scam
the number say if there is a inside problem the cost will be $A service person came out played withe outside line and stated their is a issue with the inside lineThis was not true because the internet was workingToday the internet went out however the power light was still onI am a senior on a fix income and cant afford to pay $extra to AT&TThis is not the first time this has happenedHowever I am so sick of this scam it happen on a regular basic
Product_Or_Service: home phone/internet
Account_Number: XXXXXXXXXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t is ripping off their customers by expecting them to purchase the internet modem if the account is closed and the modem isn't returned within daysHowever, once purchased they will not allow you to use said modem to open a new accountThe modem supposedly is only good for one accountThey tell you that the number of the modem can't be used on another account and you have to pay $for the old modem and then you have to pay an equipment fee for a different modem to be installed with your new serviceAt&t has been operating shady practices for yearsI'm taking this as high up as possibleThe should be shut down if they can't operate honestly
Product_Or_Service: Internet