AT&T

Before June 1st, 2018, I scheduled an upgrade of my existing AT&T internet service I had received an offer from Charter for faster service, a better rate, and they would buy me out of my AT&T contract I contacted AT&T and was convinced to stay with AT&T, which is actually much easier than switchingThere were no service install (why I needed an install is beyone me, since I actually already had the service is beyond me) appointments available that would work for me until June 18th Today I was told they would be here between am and noon I called at 11:to make sure my appointment was still as scheduled and was assured it would be I had to take a partial day off work just to be here At 12:30, when no one had shown up, I called again I was told the install time was between am and p.m Now I had to use a vacation day because I could not make it to work I complained and was first told there would be no compensation, then they offered me $5, then they offered me $

you were a no-show to fix my chronically problemed Uverse
you did not show and did not call for appointment

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since I've a customer and at&t and direct tv customer I've been locked in a year contract and promotional plan at around dollars a monthSince June my bills have much higherI've called numerous times and been told I've been charged for premium channels without my approvalCome fo find out I've been lied to and my promotional plan was only good for year when I was told They took care of that but now I'm being charged extra dollars a month and nobody can tell me whyI want my bill taken care of and an additonal dollar credits for all the problems I've had to deal with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T UVERSE provided Internet went down on Thursday, 22st NOVEMBER, I promptly called and complained that Gateway Authentication failed Customer Service Rep who went through few preliminary checks informed me that Technician need to come to my home and fix the issueThey Setup Appointment for 28-NOV- My Landline is connected to Internet and Telephone service went down My Landline is connected to ADT Security Service and as Landline which depends on AT&T Internet went down, Home Security is OFF/BROKEN I called AT&T again on Friday and asked for rescheduling AT&T Technician visit to earlier than 28-NOV They couldn't schedule to earlier date As a customer who has Internet and Landline with AT&T can't afford to have both down and AT&T can't send Technician earlier than 28th is un

I have been a customer with AT&T since In September my bill was $and they offered me a plan that was suppose to be lower and I asked to make sure it was be lowered before I agreed to change my plan to the $dollar plan and I was told that they would take care of thisSo the next month instead of my bill being $it was $That was two months ago and now my bill $I have been calling and talking to customer service for the last two months and I have been getting the run aroundAT&T opened a ticket months ago and It still hasn't been resolvedAt&T was suppose to pull recorded conversations to see what was offeredI called customer service yesterday after I received the bill for $and they sent me to the animated systemI need my phone because my grandma has a medi alert that is connected to my phone so I need itI think since they moved my payment date up they shouldn't have charged me $more dollarsI think that they need to credit

At&T Passport service sold as a one time charge but billed every month for eleven months
Before traveling to Europe last May, I went to an ATT store to add the passport global data to my account They informed me I could only add this through a phone representative I called the number they gave me and the representative assisted me with adding the ATT passport global data package for the month of May She confirmed my travel dates and assured it would be a one time charge I assume the request was not processed correctly because it has been recurring and caught it eleven months later The representative talked me through the process, confirmed I would be charged $and confirmed there was no other action needed on my part

Deceptive practices Told one thing on the phone and never is what we were promised Ongoing for years
Each time our contract is up, we are quoted one price and it changes (higher) One of the times they promised $gift card and sent $ Our apt complex has a contract with them so we can't switch to a different carrier Last time our contract was up, we canceled cable Our internet speed was supposed to be mbps which is the basic However, I recently discovered that we only have and was told that the place we are moving to, we will only get Here are my conversations in the last couple days
*** - Transfer Internet service to new address Confirmed Internet only monthly cost is: $Confirmed rate *** remain the same and contract end date is: 12/and will remain the same No change to contract price or end date since there are no changes to the services
Told that with the new location the basic speed is Our current basic speed is Offered

First I would like to say that we were happy with AT&T internet and cable signalThat's the only thing that is good about AT&TFirst we've been paying for our AT&T bundle $for years actually it changes, now it went up to $Every thing went up, the cable, internet and phoneIt doubled the pricenot only that they added a channel that we never asked them to doThey added TV U450Latino channel cost $and we are not even LatinoWhat the heckMy husband called about that channelWe never authorized them to add that channelNow they are stating that it was added due to my brother's phone upgrade, my brother weren't so happy with their service he paid his phone full just to get out of this company it was back in AugustMy brother did not upgrade his phoneNow they won't remove the channel and they said we are stuck with that channel....A channel that we never watch and don't understand...does that make any sense!!! why would we pay for a channel that we never use and watch and don' t understand...I really hope someone can do something about this....this is not right...instead of staying with this company we are now leaving due to bad service and fraud...adding a channel without our consent..if they want people to stay in their business they need to learn how to care for their customer and not adding something that they did not authorize....I hope someone can take over this company and run it the right way...the HONEST way not the FRAUDULENT way!!!!

I have never had this much problems with AT&T I dont know whats going on.I have contacted AT&T over times now to no avail on there end nothing has been changed.I have been an AT&T customer for years and here recently I decided I wanted to upgrade my cell phone planI went with the unlimited plan while I was on the phone with a sales lady she told me that she noticed I was on an old uverse internet plan and that I could upgrade to a better internet plan and pay bucks which was way better then what I was paying then so I decided to upgrade my internetIt wasnt untill the installer showed up at my house that I found out just how bad I was screwed over by AT&ts sales lady instead of doing it as an upgrade she decided it was ok to get a commission for herself by lying to me and fraudulently run my credit and set it up as a whole new account so when the installer showed up he showed me that instead of one account I now had internet accounts at my address.when I called AT&T about

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T 1/24/to setup a contract to lower our monthly bill to around $a month I expressed to the customer service rep that we need Internet and would like the lowest phone She pushed me to sign up with directtv stating that our monthly bill will be $a month with all three services I expressed to her that we do not need tv services and to lower our phone or internet She told me that there is no way to do this unless I sign up for directtv which would only be $a month and the next year would be $a month I signed to find that my bill was $a month and AT&t could not cancel my directtv due to contract I expressed that I was mislead into signing up for directtv and I did not want it The only reason I signed up was for discounts which was not given to us I

I have been with AT&T for years since they were called CingularMy long last relationship has came to a horrible endThis company has turned into a complete scam, I starting with my bill charging me $for GB of data which is more than most UNLIMITED plans with almost all other companies, thats just where it starts, my bill after about a cycle or two will fluctuate with the SAME PLAN NOTHING changed and just creep up and every month will be slightly more money, I call customer service EVERY month to fight for my bill correction for them to turn around and tell me the "Taxes go up every month", thenthe last straw I got my bill for $same PLAN they tell me I had to pay a "Service Fee" and "Ambulance Fee" WHO USED AN AMBULANCE????? COMPLETE SCAM all the way aroundThey never stand by their word not to mention I got charged a $fee for "requesting a paper bill" I NEVER requested any paper bill thats why I signed up for PAPERLESSSS!

I recently bundled Direct Tv with AT&T uverse I've never had an issue before this bundling I check frequently to see when my bill is due and always pay on time the full amount I have a credit score of you don't get that from paying late and partial payment I looked at my AT&T bill at the beginning of June and mid June it said no payment due I got paid on June 22nd looked at the bill again suddenly I owe with past due I have called their "customer service" number only to be directed back to the start of the queue hung up on and tried chatting on their website only to be told to call the customer service number XXX-XXX-XXXX with no help at all I've asked to speak to a manager I get hung up on I made a payment on May 7th that wasn't credited to my account and made a payment June 30th that was "returned" and I have no idea whyI cancelled my service with them due to this issue Their website does not accurately reflect what you really oweIt

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
About a month ago (early March,2017)my telephone(I only have a landline)could not receive
or send out calls It turned out that the problem was with AT&T and they fixed it
However, they deleted my answering machine I called them and talked with a representative
At about the same time they increased my monthly bill and said I should not have had an
answering machine in the first place They continue to charge me above the $amount
we had agreed upon and which that representative I spoke with agreed they would return to
My answering machine still does not work and they continue to charge me a higher monthly
amount
Product_Or_Service: Telephone Service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After canceling my AT&T service due to a poor product, irregular and preditory billing, and less than satisifying service, I have received harassing phone calls for months for money I do not owe My patients with AT&T has been exhausted I have spoken to several representatives that claim they will get the problem resolved, but I continue to get collection calls on a debt that I am not responisble for
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I desire to cancel my AT&T home phone service
Nov 28,
Number Darn confirming XXX-XXX-XXXX porting complete and instructed me to cancel AT&T service
Nov 30,
Called *** (AT&T) and canceled service Assured XXX-XXX-XXXX is no longer an AT&T phone numberTalked to AT&T billing and was assured service and billing are canceled Assured account balance is $
Dec 20,
Call *** (***) to discuss why I was still being billed for XXX-XXX-XXXX Was told billing cycle is November - December 13, Since number was ported November 28th, half this bill will be refunded Refund never arrived
Jan 17,
*** to AT&T account and find bill for XXX-XXX-XXXX for the amount of $covering 12/14/to 01/13/

I have AT&T wireless phone service I ordered an new phone and had trouble activating it I called customer service and had the problem fixed During the phone call I was offered internet service for $a month for years I agreed and ordered service When the first bill came I was being charged $a month for year I called customer service and talked to multiple people to get this fix I thought it was taken care of but when the next bill came it was still $a month for year I called customer service again and was offer no solution other than "Sorry you were misquoted on price" I told the representative that if I didn't get the deal I was offered I would have to cancel The representative basically said you are SOL I canceled the service and was charged a $early termination fee
Be careful, protect yourself before dealing with these people

I cancelled my accounts (DirectTV and AT&T internet) on 7/11/2018, but am very frustrated with the process of crediting I called and was told to take all the items to UPS, and they would handle the return I submitted them to UPS on 7/19/2018, and have receipts which have been provided to your reps Subsequently, my bills have stated the equipment has not been returnedSo, I called three times and spoke to three of your customer service reps for more than one hour each and none of them could confirm receipt Four weeks and your company cannot confirm receipt? I don't believe it You held my Mom's money for three months, and I think this is a time value of money play which needs reportedPlease, give me someone who can actually do something including refund my ~$

Took off work times for install of fixed wireless internet and no one showedNow can get through to a person who can schedule an install date
Account_Number: ***

Shame on AT&T for scheming a bait and switch marketing, Shame on Consumer protection agency for not protecting consumersCustomers beware, all the negative reviews you read online is 100% trueYou will end up paying the same as your previous provider not just after one year but with the 1st few daysAll customer service does is to agree with all your complaints, some even go to the length to tell how you have been tricked, they apologize and say they absolutely can't do anything for you

poor connectivity, despite their 99.9% gaurantee, service goes down to less than MB for hours at a time
We have experienced poor connectivity (less than MBS for several hours each day Upload speeds are in fact faster than download speeds as verified though AT&T own testing website, which clearly indicates that this is an AT&T system problem
Customer service is incredibly poor, as calls to their call center require over minutes to navigate to a representative, who then struggles to identify our account, with either phone number or account holders name As the automatic system does recognize our account based on phone number this is especially frustrating Calls typically take 1-hours, with no resolution offered We seek a partial refund and improved internet connectivity to reflect service levels promised Promised service levels are 99.9% and 20+ MBS