AT&T

AT&T have exposed wires hanging out of the utility box in front of our house for over six months now It is very much an eye sore and pose a danger to our family and my kids It is also depressing to have to deal with this every day and makes our surroundings appear tacky and not well maintainedI have called AT&T and ask them to come and remove the wires and make sure the they secure the box which is also hanging open The wires are running across our driveway and mail box and down the street Iam afraid everyday someone will get harmed Also, our lawn has been ruined from them digging it up
Product_Or_Service: AT&T

When Directv and At&t merged, they told us if we moved over from Directv satellite to U-verse cable, they promised a promotionWe were paying $160, they said my bill would be around $or $110, it was supposed to last for two years That was in AugustWe've been having trouble ever since thenOur bill hasn't gone downThey also won't send prepaid boxes to return Directv's equipmentWe don't know where it's supposed to be send back to

Shame on AT&T for scheming a bait and switch marketing, Shame on Consumer protection agency for not protecting consumersCustomers beware, all the negative reviews you read online is 100% trueYou will end up paying the same as your previous provider not just after one year but with the 1st few daysAll customer service does is to agree with all your complaints, some even go to the length to tell how you have been tricked, they apologize and say they absolutely can't do anything for you

When requesting internet service through ATT, a bundle discount was offered and the terms describedThere was mentioned fees, temporary discounts, etcI asked what my monthly bill would be, and was told it would total $/ month after fees, discounts, bundles, etcThey warned me that would only be after I signed up for auto pay and would be asked to do so after service was set upI asked if I set up autopay now (before service was installed) if that rate would start immediatelyThey said yesMy first bill came out to be $totalWhen I called a representative, they said that there's nothing he can do, that my next bill will be $and thereafter it will be $IN ADDITION to feesI told the agent I would file a complaint if he didn't help me and he sent me to their "Customer retention team" and I have been on hold for about an hour and no one has yet picked up the line to offer help.I agreed to purchase their services because of the promised price -- $/ monthThey Are

I call ATT on May 2-to add cable service onto my internet service, and the man I talk to name *** told me that he will give me a big discount so I can get the service and keep the service without complaints, So *** told me I will not have to pay for connect of the service he give me a discount on my service because they was running a promote at the timeAnd *** also told me that my bill will look to be a high bill because they will bill me all kinds of stuff to my bill but they will credit that same stuff to the same bill so I will not have a high bill at allBut know ATT bill me and my bill is $203.49, And then ATT told me that I have a pass do bill that is due; any one should know if you have a pass do bill from any company they will not let you get service turn on until you get that bill paid in full I have call them about my bill 4-times to get my bill straight out and I ask to talk with a manage and the lady name *** told me told that the manage will tell me the samethi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was with Time warner TV/internet/landline prior to contacting ATT/DirectV phone/internet/TV packageMy order was to have Select TV package with International Filipino Channel, internet and home phoneMarch 10, installation service was startedSo my Time warner service connection was cut offThe technician came and started installation x hours from 9a-12nnThere was one TV program program running then, I asked for a channel line up because I am not familiar with DirectV, he said they were outHe leftI googled the international channel, The Filipino Channel to see if it is workingIt was not, I looked for local channels, there was noneI called technical supportShe said I should have satellite dishes installed instead of oneI contacted the installer, he said his job order is only

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0The wiring on the utility poles to our house is a series of patchesWe are on a ranch & the last house on the utility lineWhen it rains, or in high winds the phone lines to the ranch stop workingWe have lines coming to the ranch and frequently out will inopWe depend on the phone lines especially for emergencies as there is no cellular coverage Besides the lines we have a fourth line at the gate of the property as it is far awayAbout a week ago our gate line XXX-XXX-XXXX stopped working - I reported and I was given a day repair delay and an hour window (repair tkt *** The ranch lines have been malfunctioning for the same period of timeI reported the problem - don't have a repair date yet XXX-XXX-XXXX and *** (repair tkt *** These problems hav

I cancelled my accounts (DirectTV and AT&T internet) on 7/11/2018, but am very frustrated with the process of crediting I called and was told to take all the items to UPS, and they would handle the return I submitted them to UPS on 7/19/2018, and have receipts which have been provided to your reps Subsequently, my bills have stated the equipment has not been returnedSo, I called three times and spoke to three of your customer service reps for more than one hour each and none of them could confirm receipt Four weeks and your company cannot confirm receipt? I don't believe it You held my Mom's money for three months, and I think this is a time value of money play which needs reportedPlease, give me someone who can actually do something including refund my ~$

I contacted AT&T customer service about a Uverse problem at which time I was sold an upgrade package to Uverse and a higher speed internet for $ When I was on the phone with *** from AT&T he told me that this was NOT a promotional deal and this is my price plus tax so my bill would be around $ Now I found out that I was put on a promotional deal and that this price is only good for a yearI have file separate cases with AT&T retentions department asking them to pull the recorded phone call and honor what was sold to meNow I have been told that my cases are closed with no resolution and that they will NOT honor the price and there is absolutely nothing they can do to help me
Product_Or_Service: Cable tv

I have been a customer with AT&T since In September my bill was $and they offered me a plan that was suppose to be lower and I asked to make sure it was be lowered before I agreed to change my plan to the $dollar plan and I was told that they would take care of thisSo the next month instead of my bill being $it was $That was two months ago and now my bill $I have been calling and talking to customer service for the last two months and I have been getting the run aroundAT&T opened a ticket months ago and It still hasn't been resolvedAt&T was suppose to pull recorded conversations to see what was offeredI called customer service yesterday after I received the bill for $and they sent me to the animated systemI need my phone because my grandma has a medi alert that is connected to my phone so I need itI think since they moved my payment date up they shouldn't have charged me $more dollarsI think that they need to credit

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I signed up for AT&T Directv internet and satellite services, I was told that I would received a $pre-paid Visa card from Directv for bundling internet and satellite servicesI was also told that because I was bundling wireless, internet, and satellite, as well as home security, I would receive a $pre-paid Visa from AT&T billingTogether, I was promised two $pre-paid Visa, totaling $AT&T has always avoided the issue when I've asked about it over the past year, but I have not forced the issue until nowAT&T is now stating that they have no record of thisIn addition, it is extremely difficult to speak with the correct department without being transferred multiple times, having to repeat the entire story multiple times, and stay on the phone for over two hours and then get "

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since I've a customer and at&t and direct tv customer I've been locked in a year contract and promotional plan at around dollars a monthSince June my bills have much higherI've called numerous times and been told I've been charged for premium channels without my approvalCome fo find out I've been lied to and my promotional plan was only good for year when I was told They took care of that but now I'm being charged extra dollars a month and nobody can tell me whyI want my bill taken care of and an additonal dollar credits for all the problems I've had to deal with

When I started a service with AT&T wireless a few years ago, I was billed for prepayment AT&T did not try to make it clear that no portion of that prepayment would be returned when I terminate their service even if I terminate the service only a few days into the billing cycle In fact, I ended my service on 11/3/17, but AT&T sent me only cents after several months! That's an insult after I had called AT&T more than times after 11/3/asking about refund over $I expected In each of those calls, AT&T told me that I would get a refund for the rest of the unused November AT&T tries to make it unclear about their prepayment refund policy and then, when asked, they intentionally gives misinformation and drags out the conversation until customer gets tired of the whole thing I called several times with about a month apart between calls, and all I've been told was that I would get a refund the next month It took them several months and sent me only cents! That's a slap on the face This is not an honest way of doing business, AT&T AT&T failed on multiple aspects:
- didn't make it obvious to customer in the beginning of service that prepayment is not refundable
- didn't inform customer during customer service call that prepayment is not refundable
- lied to customer throughout multiple calls to customer service that prorated prepayment refund would come, which never happened
I would never consider using AT&T again because of this I wouldn't recommend to friends, either I have records of online chats with AT&T that I will show to my friends and others

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t/Directv promised me $gift cards for bundling my serviceI have contacted At&t several times since having my service installed roughly September of with no resolution
Product_Or_Service: Bundled service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started with AT&T in June I have had nothing but problems with my services as well as my billI can't even watch a movie without losing signal.I have to call every month because every month my bill is differentThe customer service rep has taken it upon themselves to make changes to my account without my authorizationThey are rudeWhen I asked to speak to a supervisor I was put on hold for over an hour, needless to say no one ever came back on the lineThe next time I asked to speak to a supervisor I was rudely put back to they're automated system.This has to be the worst cable company everThey go out of their way to scam customers and that is not rightI wonder how many more customers they are doing this to
I feel if I have a month contract with them (which was the worst th

you were a no-show to fix my chronically problemed Uverse
you did not show and did not call for appointment

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When trying to cancel service today 7/12/I was informed I was put into contract on Feb and will be charged a fee of $for a early termination feeWe have has this type of issue in the past where we were slammed into contract and contacted the Revdex.com at that time we decided to keep it as it was to much of a hassle to terminate service.Every time we contact Att uverse we are afraid of being put in contract without being told by offering us better deals and then putting us into contract.It is unfair to continue to have to stay with a company that forces you to stay with them and when you complain and say I didn't authorize a contract they day that we did and we received a letter.Again ,when we get something it says about new plan etc but not contract.We are tired of keeping with a company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved to a new home from a home I rented in NovemberAt that point, I had my direct tv ( new partner to AT&T ) services transferred and then decided to get AT&T internetTwo to three weeks before I moved, I set an appointment date and time for the internet to be installed and the direct tv to be transferredThey needed to be set up on the same day so I didn't miss more than one full day of workThree days before the install, I received a call asking if it would be okay to move my service/ install date and timeI told them absolutely not, I need to keep it on the same date to not miss more work and I wanted to have the internet set up by the time the direct tv installer came out to make sure everything ran smoothlyWithout my approval or knowledge, they switched the install date and time mak

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I called a TNT to look into having my phone bill reduced, because I have an old phone lineMy basic phone service is $a monthWhen I called AT&T customer service I was transferred many times through the automated voice computer directorWhen I got a person to help me to try to reduce my bill I was told just that she could get me a telephone service called U-verse voice through my regular cable TVBut when I got the bill they had added on Internet service plus unlimited calling to my existing billSo my cable bill was already $but with the added cost now it was a or $I wanted to save money but they added more services the cost me more money when I explicitly said I wanted to save money on my phoneI did contact a TNT and it took a while to get through to the right depart

advertisement and not receiving what was promise to me
When I moved my services I was promised a move reward cardThis is also advertised on tv and on post office address change formWhen contacting AT&T nobody can ever answer and get my reward out to me,