AT&T

I called in due to movingI was advised to bundle my devices in order to receive a $visa gift card once I called back in and service was active DaysHowever months later still no email or explanation of what happened every time I call in to direct tv and attThe run around is real leaving me with no answers at all
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I signed up for AT&T Directv internet and satellite services, I was told that I would received a $pre-paid Visa card from Directv for bundling internet and satellite servicesI was also told that because I was bundling wireless, internet, and satellite, as well as home security, I would receive a $pre-paid Visa from AT&T billingTogether, I was promised two $pre-paid Visa, totaling $AT&T has always avoided the issue when I've asked about it over the past year, but I have not forced the issue until nowAT&T is now stating that they have no record of thisIn addition, it is extremely difficult to speak with the correct department without being transferred multiple times, having to repeat the entire story multiple times, and stay on the phone for over two hours and then get "

ATT has long had customer service problems, or perhaps this corporate giant just has no ethical compass with me, as well as over others on this siteNonetheless, once again I was lied to by ATT customer serviceA "Lee" took my call, and after discussion, it was told to me my data rollover last from month, and that is how the plan has always workedHowever, under "Lee's" own admission, she could only find the second months bill after starting serviceAs I explained, that was not was said to me, that the rollover accumulated, she brushed it off as having told me the details, and so that was itI asked numbers times to speak to a supervisor and finally was told a "Zeke" would call me in or minutesHe never calledOh well, this corporate giant has long lost their way and is about the 4th time I have been lied to

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We need a phone in our house at all times due to health issuesMy phone has been out around the 1st week of this monthI called and explain our problem with the phoneI feel this is a scam
the number say if there is a inside problem the cost will be $A service person came out played withe outside line and stated their is a issue with the inside lineThis was not true because the internet was workingToday the internet went out however the power light was still onI am a senior on a fix income and cant afford to pay $extra to AT&TThis is not the first time this has happenedHowever I am so sick of this scam it happen on a regular basic
Product_Or_Service: home phone/internet
Account_Number: XXXXXXXXXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I called a TNT to look into having my phone bill reduced, because I have an old phone lineMy basic phone service is $a monthWhen I called AT&T customer service I was transferred many times through the automated voice computer directorWhen I got a person to help me to try to reduce my bill I was told just that she could get me a telephone service called U-verse voice through my regular cable TVBut when I got the bill they had added on Internet service plus unlimited calling to my existing billSo my cable bill was already $but with the added cost now it was a or $I wanted to save money but they added more services the cost me more money when I explicitly said I wanted to save money on my phoneI did contact a TNT and it took a while to get through to the right depart

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t is ripping off their customers by expecting them to purchase the internet modem if the account is closed and the modem isn't returned within daysHowever, once purchased they will not allow you to use said modem to open a new accountThe modem supposedly is only good for one accountThey tell you that the number of the modem can't be used on another account and you have to pay $for the old modem and then you have to pay an equipment fee for a different modem to be installed with your new serviceAt&t has been operating shady practices for yearsI'm taking this as high up as possibleThe should be shut down if they can't operate honestly
Product_Or_Service: Internet

I signed up for AT&T internet service, no one told me anything about early termination feeThe modem was going on and off making me lose the internet service at times, later, I decided to cancel the service and return the modemAT&T then brought a charge of about $saying early termination charge which was not part of the dealThis is what my complain is aboutThanks
Product_Or_Service: AT&T U-verse service
Account_Number: ***

On March 16th we took out a landline service with ATT after moving to a new house I am originally from England and as my mother was seriously ill, I felt I should have an affordable international service I set the account up with the representative to be the international and local plan (local free, international cents per minute) My first bill was over $ After many calls (which due to holding etcusually take in excess of an hour), I spoke to an agent who agreed they had set up the service wrongly and my bill should have been $(to high but acceptable) I said I would pay this amount, which I did and he said the bill would be corrected and my next bill would be $ I checked after a week that my account was corrected No correction was done I phoned again and was told that it was in the mainframe computer and changes were only done weekly! I left it feeling it would be corrected My next bill in May was for $which included past charges (no correction ha

Last year I purchased a new home and was connected to an AT&T representative when purchasing my homeowners insurancebecause I was interested in internetThe rep convinced me that it would be cheaper if bundled a land line than with internet aloneSo I agreed to pay $for both services
A week or so later Direct TV reps came knocking on my doorThey agreed to cancel my phone service and bundle the internet and satellite tv for $70.00/monthPerfectExcept then I receive a bill from AT&T for $and a bill from Direct TV for $Niether of those amounts are what I agreed to
I tried to get the bill resolved through both companies but recieved the worst customer service I have ever experiencedBasically one sales rep would hear my problem, promise to connect me with someone who could helpThen either transfer me to another sales rep, or just flat out hang up on meAt this point I am l have wasted hours of my time trying to fix someone else's mistakeHighly frustrating
When no one from either company could explain why I was being billed twice for the same service, I decided I would not do business with a company that cannot honor the contract I signedthe representative who cancelled my service agreed to waive the cancellation feeI did not agree to pay $to cancel a service that I had for months and was dissatisfied withhad I known it was going to cost me $dollars I never would have agreed to cancelI was lied to on more than one occasion by representatives of both AT&T and Direct TVWhen I offered to sign back up to waive the fee, they were happy to offer me packages to sign back up, but the current balance still stands

Company offered a year contact at a specified price Bill is always more than agreed upon price
On May 25th, I called to cancel my AT&T service because I had an appointment with another cable and internet provider to install service at my home On this date, I was promised a bill of $for months if I agreed to stay (customer rep: ***) I have yet to receive a bill for $ Upon calling multiple times, I have been told that they cannot provide the promised $ They can see that the rep made this agreement with me but are now unwilling to give the bill at that rate They have adjusted my last month's bill to $after calling times and spending over hours on the phone with different reps I just wanted the $that was promised

The company of AT&T U-Verse has sent me to credit and collections due to charges they never mentioned when I cancelled my account with themI tried talking to them but they were no helpThey are charging me for stuff that I was never notified of

I contacted AT&T customer service about a Uverse problem at which time I was sold an upgrade package to Uverse and a higher speed internet for $ When I was on the phone with *** from AT&T he told me that this was NOT a promotional deal and this is my price plus tax so my bill would be around $ Now I found out that I was put on a promotional deal and that this price is only good for a yearI have file separate cases with AT&T retentions department asking them to pull the recorded phone call and honor what was sold to meNow I have been told that my cases are closed with no resolution and that they will NOT honor the price and there is absolutely nothing they can do to help me
Product_Or_Service: Cable tv

I was quoted a rate for att onternet combined with direct tv After months of not getting the rate I was quoted and getting it blamed on watching extra movies, even though that feature was removed, all my tv contraptions were sent back I was supposed to not get a disconnect fee and wound up with almost $im having to pay After endless hours and promises I finally started paying off the fee, only because im eorking on my credit scores for future plans I have all the names of who I talked with, when , the times and what each said All I asked was for the rate I was contracted for All I received was a huge disconnect fee and the name and address of their lawyer if I wanted to write them I will never deal with att on this again and will continue to promote what they did for me until they pay me back the disconnect fees

I never thought I would leave a comment in Revdex.com but with the incredibly horrible service I've received being a loyal customer to AT&T for many years I felt it was my obligation to warn anyone considering business with themI switched to another service provider last month after someone "mysteriously" bought a phone against my account and they failed to notify meSo when my bill came in the mail double what it was normally I called them and their customer service literally sent me running around in circles trying to get in contact with the Fraud departmentAt first it went to voicemail (on a Wednesday) when I called the fraud department back a second time it almost sounded to me like someone picked up the phone then hung up, I called a third time and I got forwarded to customer service who then attempted to send me back to the Fraud department ( it took hours) at one point I totally blew up and told them to cancel my subscription and told them that I want my money refunded for the phone I never boughtHaven't heard backATT ARE CROOKS!!! I am honestly surprised at the alarming amount of complaints ive seen about them these past few monthsBUYER BEWARE! They are not safeguarding their customers information

Service Type Residential ServicebrAccount XXXXXXXXXXbrAccount XXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI moved into my home weeks ago and have been trying to work with ATampT to get home internet and cable service set upMy community allows for ATampT and Comcast but my section has ATampT onlyATampT39s facilitiesengineering group hqs not come to install my lines although many of my neighbors have their lines installedATampT has given me no indication of when this will happen although I have discussed this with customer service phone in store MyAttCustomer Service has not followed through on promised call backs to resolve this and I have basically been told I will get service when I get itI am a long time ATampT wireless customer but will likely cancel service soon due to this experience
Product_Or_Service: AT&T UVERSE
Account_Number: XXXXXXXXX

Signed up for a $65/mo bundle of internet and Direct TV in July It is now October and I have paid hundreds of dollars more than the advertised price due to their inability (or unwillingness) to combine bills I have requested combined billing on all of my 20+ phone calls and it never happens They say to wait several billing cycles but my request goes unanswered This seems fraudulent but I am not sure how to resolve it They tell me the early termination fees are over $Will contact Revdex.com but not sure it will help

Att was contacted multiple times to correct a billing issue I was told a plan for $per month they continuously charged me $per month
On today May 23, 2016, someone from a collection company contacted me concerning an At&t account I have over ten emails dealing with a customer service representative who expressed he corrected my billing issue
At&t committed fraud I do not know why this department was calling because this problem should have been resolved since December 2015, instead their system continuously billed me $monthly I was promised a $plan for twelve months it never appeared I have documentation showing constant communication with representatives promising me a $credit and then a monthly bill of $The bill increased instead of clearing to At&t illegally placed me into collection I want At&t held responsible for this confusion and dishonest practice The representative told me the account was clear now it isn't

Worst customer service ever! The representatives are rude and unprofessionalThey do not listen to your problem, therefore they cannot solve your problemThey hang up on youThey mess up payments, that's another rabbit holeSad to see a once great company fall as AT&T has

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our ATT account years ago due to very poor service and added fees to our billsWe contacted ATT numerous times to complain about the poor service and the extra fees on our billsNow we are being harassed by a collection service for fee that we do not owe, IC System has been harassing us by phone and mail for payment that we do not oweStop harassing us for this money that we are not going to pay for bad service
Product_Or_Service: cell phone plan
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing was promised last year to be a 50% discount for months because of issues we were having The first months was fine and didn't have a problem, they never went through with the last months I have been calling them since January every month and every month they say the correct amount will show on the next bill and it never does! I have it recorded on my phone several times of me speaking with customer service, and tell them that and it still does not get fixedI still get billed and have to pay the full amount every month to keep my service
Product_Or_Service: AT&T Home Internet Service
Account_Number: *** (# associ