AT&T

I have been paying at&t for cell phone insurance for a iPhone gb purchased on 9/25/The phone was stolen and I made a claim to Asurion based upon the information at&t gave me which was wrong so the claim was deniedAt&t would not let me speak to a manager upon multiple requestSpent 10+ hours on phone plus additional hours for research and paperwork to resolve matter and it is not doneThey messed up the account and refuse to send new replacement phone though I have paid for the coverageI expect to spend another 10+ hours on resolving matter and contacting appropriated authorities on the matterGross incompetence and negligence to maintain thoural account notes when asked to do so and promised, only to call back and have minimum if any notationGross incompetence and negligence to maintain accurate account records and stand behind sold warrantiesI was told there was nothing they could do except send me an older model galaxy phone which is sub par to the iPhone purchased which still has a payment planI denied the offer as this is not acceptable to steal from consumersI asked multiple people for name & address to have court papers sent to and who is registered agent and wasn't helped except given arbitration phone numberThey lied to me and said I couldn't do small claims courtLastly I called corporate office and spoke to a man who said he was in the office of the presidentI explained everything and he assured me I would get a call back in two hours to take care of the problemIf I did not receive the call then I should call back and it would be taken care of immediately I called hours later and no one answered, no one has returned any callsI have sent report to the FCC

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed an order with AT&T for direct TV service making sure the scheduled date was on a Saturday because that is the only day I would be available due to my work scheduleOn the date of installment nobody showed up from AT&T and I called them asking whyI was told they changed the date, not notifying me of this, because they didn't work on SaturdaysI canceled the order thenMy son had direct TV installed through AT&T and his was done on a Saturday so I placed a call again to them a few months laterDuring that phone conversation that took place on X-XX-XXXX I placed an order through direct TV for the bundle package with At&t.I made sure the date of installation could be done on a Saturday and they reassured me it couldMy installation was set for 6-4-between 8am and 10amOnce again nob

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/21/16, *** *** called AT&T to dispute long distance charges, and to have these charges removed and change service to not incur any further long distance charges Nothing was resolved *** *** called again 2/15/16, 2/16/16, 2/17/16, 2/29/and 3/1/- at which time we were told the line was disconnected We ultimately paid the bill to get service reconnected, with the caveat that the billing issue would be resolved after the phone line was reconnected Beginning 3/1/through present, *** *** has spent roughly 1/hours on the phone with AT&T to get our service turned back on We do not want to lose this number*** has placed orders during this two week period because AT&T keeps cancelling the orders Today, 3/14/16, the phone line is still not connec

At& T uverse has been nothing but unprofessional I thought Comcast was bad I was having trouble for over a month with my DVR and scheduled a time to have a technician come out between 2-on a Wed No one showed or calledWhen I called at 4:I was informed that no one was coming due to over booking After taking a half a day off of work I was granted a $dollar credit spread out over a few months!!! terrible When I asked to speak to a manager I was put on hold and told that someone would call me back in a couple of hours These people only care about our money not us as consumers which is exactly the reason I am taking my business to streaming as well as telling all family and friends of my experience How unprofessional

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T in March about a issue from them on my credit report where as they had put into collections that I owed over dollars to themI asked the gentleman about this and was told I owed this amount because the equipment was not returnedI called back in April when my wife found the equipment in our garage and was told to return the equipment back to them and they would take care of the matter and inform the collection agency to remove from my credit reportOn May 21,I returned the equipment at a Ups store as I was toldOn May 31,I called to find out the status of them receiving their equipment no one could find any information on the returned equipmentTherefore I allowed more time for AT&T to process the equipmentOn June 4,I called back and was told they received t

Service Type: Residential ServiceAccount: *** ***Account: *** ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My grandmother is elderly and very sickHer phone was left unfixed by AT&T from Dec22, until today, Jan3rd I called practically each and every day and pleaded for someone to come out to fix her phoneI even spoke to *** *** at the executive office levelDespite my grandmother being a medical alert customer without a working phone to dial on, the phone was not repairedSomeone came out on both 12/and 12/but the phone was still left in an inoperable stateI asked that a cellphone be provided by the company so that my grandmother can dial in the event of an emergency*** *** said that AT&T could not provide my grandmother with this lifeline of support despite her serious health conditionsI asked if AT&T could provide a life lin

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t service was cancelled by me due to not being happy with the serviceThe customer service agent that I spoke to about a final bill told me that I would be charged for the fill month but I didn't have service for a monthI only had service for weeks & I was disappointed that no-one informed me that my other cable outlets would have to be rewiredI wouldn't have went with the service period

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have internet service (DSL) with AT&T They suspended my service on Wednesday by a click of a switch for a past due bill, the past due was paid on Friday AT&T has not restored my service after many attempts at me calling since Friday Each representative gave me a different answerOne of my service will be back running in minutes Another call, they were working on it and will call me in minutes, no call The service was horrible and to think I have AT&T mobile, Protection One,DirecTv, is the service I will get, I can go elsewhere.After all the mess they put me through, the end result is no DSL service and they removed my network name HORRIBLE SERVICE!!

AT&T won't release my phone number to me for reuseI've had this number for over years, I am years old and need it for medical reasons
I have had this account since Decand I opened this account with the phone number that I had since June I have recently moved and AT&T does not service the area that my new home is located inThey have said I can take my phone number with me but they are not cooperating with the new company (Spectrum) in order to allow that to happen and release the number for reuseI am years old and I need this phone number for medical reasonsI am so frustrated as they will not help me!!!!
My AT&T account number was ***
All AT&T equipment has been returned to them and I have shipping receipts and a reference # of ***Please help me as I need to be settled in my new home with phone service asap!! Thank you in advance

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1They charge a ridiculous amount of money to people in nursing homes who just want a simple landline in their rooms so family can call themthey told me their cheapest package was $a month all the time trying to hard sell me bundled packages that she didn't needNo matter what I told them, it was all about the saleEveryday this week I tried calling customer service to get someone to work with me and a recording told me to call a regular business hoursI called at 11:Monday morning, 3:Tuesday afternoon,4:Wednesday, and 12:noon ThursdayI apparently have no idea when their business hours are because they cut me off every timeIf the nursing home was not already wired for AT&T I would go with someone elseI also have to pay $for someone to come in and hook the phone up to the

Well, the story begins with my wife nightmareShe asked for a service move to our new place and they canceled her account and send her to collection for $that we never owedThey accepted the mistake multiple conversation but never fixed
Then I open my account in and I renegotiated my renewal, they offered me $40/12mbBut I was charged $for the sameWith multiple calls with hours of transferring from one desk to another and explaining the same thing over and again, no one helpedThen I reached out to twitter for help and they responded immediately only to be hearing the Manager of Social Media to change her offer in 5min and offered no help at all
I call this abuse and this caused trauma for my wife they way they "played with her mind"To be honest, I am on the verge of a breakdown with their game as wellI never know in such a corporate place, they can hang up your call or transfer you without giving any backgroundThis is my worst customer experience and I am horrified with the prospect of them having a exclusive monopoly in this business
Lastly, I have no idea how Revdex.com rate them as A+ while 93% says they have negative experienceWhere will we go if everyone is up for sale

I recived a letter in the mail from At&t stating that I,*** applied for services and I never haveI contacted their main office to report fraud, Was able to speak with a real person I was able to tell him that I need to report fraud/identity theft and he said that he was transferring me to someone who could help me with fraudI remained on hold waiting for a represenative to assist me for over an hour before hanging upI attempted to call the same # that I was able to speak to a real person on previously, and my call kept getting "disconnected", called second time and I was told by automated recording that I could not be assisted/helped by them to report fraudAfter I spoke with a real person & made it clear and him well aware of my situation & that my identity was being used by someone other than me, & that I was attempting to report fraudAfter this real person was aware of why I was contacting them, I cannot get thru and they refuse to help or assist me in anyway

On or about February I spoke with an Att Uverse agent who agreed to my bill who be including taxes for months, u
As stated above I received a bill around January for 133.or moreI contacted a male agent whose # is *** I believeI am not sure because at times it was difficult to understand himHowever, I asked him why did my bill increase and he advised due rate increaseI then explained to him I could not afford sure an increase as I was paying a monthHe trie number times to get me to change my plan which I refused to do and told him I would then have to cancel my serviceHe then asked if he gave me a plan for for months would I stay and I agreedThe next bill was which I paidThe following bill was about I immediately called and spoke with two different agents and two different managers, male Al and female and ***They all insisted I was lying cause they did not have such a plan and it must have been a one time offerI dis

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In Feb 4th I contcat *** X-XXX-XXX-XXXX about internet and telephone serviceOn the phone the agent told me there is a fab-optical internet and telephone service in your buildingSo you can get 45mb a second internet speed and telephone tooThe installation date was Feb
When Technition came to my home, they told me there is no fab-optical in our building, only has DSL serviceThe internet speed never can reach 45mb in my computerSome time 5mb some time mb
On Feb I call X-XXX-XXX-XXXX, talk to ***She send second technition to my home, but the probolm he can be fix due to DSL
Saturday and Sunday their office was closed, so I call them on Feb-XX-XXXX MondayIn the morning until to afternoonI spanned hours on the phone take to agintThey was *** Bed and ***,

On March 22, 2016, I had AT&T internet installed and if I had it installed than I would receive a reward cardI never received the reward card that I was promisedI was told that I had to contact att.com/rewardcenter however when I tried to put the claim number in it would not work I have tried it ever since April and I still can not get it to workI think that this was just a scam to get me to sign up for the internet and I would like to get my card that I was promised

AT&T trying to charge me a MONTHLY EQUIPMENT FEE when they're not supposed to
I wanted a newer modem to better handle the newer, faster internet speed(s)My previous modem was mine - bought & paid forWhen I called AT&T for the newer modem...NOBODY ever said ANYTHING about having to now incur a MONTHLY EQUIPMENT FEE - also could not understand WHY they wanted me to send them my older modem that BELONGED to MEI sent it to themNOW...I'm being charged MONTHLY for an equipment fee that I shouldn't be charged for
SEND MY MODEM BACK AND PAY TO SEND THIS NEWER ONE BACK THEN
What a neat SCAM huh?

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We (our neighborhood) have been without DSL service for more than days and cannot get an accurate answer from AT&T as to when service will be restored
We are at the mercy of the company because there are no other options available at our location which would give us an option to switch service providers
AT&T does offer an alternative to DSL in the area, but it is half the speed of what is currently provided which is not an option
I work from home as a software developer and rely 100% on my internet connection in order to provide for my familyWithout service, I have to drive more than miles a day round trip to the office and it takes a toll not only on my family, but my vehicle as well

At& T is the worst company ever ,, practical definition of poor customer service and overcharging customers ,, stay away at any cost ,,,, liars , thiefs and unprofessional

From: *** Sent: Wednesday, July 26, 9:59:PM
To: AT&T Office of the President
Subject: Re: AT&T Case ***
Hello I sent a response to your email at the beginning of the week and have not heard what the next steps areIs this something you are checking on or should I contact someone else? I do not feel as if I am asking for too much considering how many times I called into the company questioning the bill On every recorded call I was told I have a credit I just want to resolve this issue and be done with itPlease and thanks!
Sincerely,
*** ***
________________________________________
From: ***
Sent: Monday, July 24, 4:26:PM
To: AT&T Office of the President
Subject: Re: AT&T Case ***
Thanks for the information I appreciate the fast response now my issue is why after five calls into the office no one noticed thisI gave all kinds of information and called every month I got a bill being told I do not owe anything so this bill went into collections because of ATTI gave my account number, phone number, and no one could
see this issueOr maybe someone would have taken the extra step to see I actually owe a billWhen I worked for Sprint if a person was told something on the recorded line it is what ever that person saidDo you guys have a similar practice I shouldn't be in collections when every time I called I was told I have no billI should have the 87.?? credit because that is what all of the reps I spoke with saidI would like the calls pulled and listened too please and thanksAt this point I really don't care about the why I am concerned with the representatives telling me I owe no billSo not only was the credit held ( I understand I owe a bill, but it wasn't applied there either) If this isn't something you can do please refer me to someone who can

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up an internet contract with AT&T sale representative, and the price is $61.95/month with free modem with the speed of MbpsHowever, my account was charged with $every month, and I called AT&T to correct it every monthI was told by AT&T multiple times the problem has been corrected, and credit was applied to my account, and I do not need to worry about it again
Again, this month, I received $billI called the customer service again, and I was told there was no record to show I have that priceI visited an AT&T store to show the paper copy of my order receipt, and I was told nothing the store can do to correct the record, and I have to call the customer serviceI called the customer service again, and basically the representative who answered phone denied the existence of