AT&T

Att was contacted multiple times to correct a billing issue I was told a plan for $per month they continuously charged me $per month
On today May 23, 2016, someone from a collection company contacted me concerning an At&t account I have over ten emails dealing with a customer service representative who expressed he corrected my billing issue
At&t committed fraud I do not know why this department was calling because this problem should have been resolved since December 2015, instead their system continuously billed me $monthly I was promised a $plan for twelve months it never appeared I have documentation showing constant communication with representatives promising me a $credit and then a monthly bill of $The bill increased instead of clearing to At&t illegally placed me into collection I want At&t held responsible for this confusion and dishonest practice The representative told me the account was clear now it isn't

I have been a customer since I have experienced bundled billing, unbundled billing, unlimited plans, etc I do not have access to fiber optics at my residence so am using my mobile hotspot for WiFi I've also been a DirecTV customer for that number of years
My husband is a first responder Last year, during SONOMA Counties wildfires, we experienced the effects an emergency can have on these plans This year, we were sold on the FirstNet plan, for which the salesman assured us even though my husband had to split his account separate, that I would still get a discount on my plan That didn't happen Rather, they left me on a multiphone plan even though they removed a device from my dual line plan I was charged for multiple lines on my mobility AND FirstNet, AND DirecTV Three unlinked bills with little discount Now, (after being on the phone multiple days for MULTIPLE hours, transfer after transfer back and forth between all of the departments they have) and I sti

I recently bundled Direct Tv with AT&T uverse I've never had an issue before this bundling I check frequently to see when my bill is due and always pay on time the full amount I have a credit score of you don't get that from paying late and partial payment I looked at my AT&T bill at the beginning of June and mid June it said no payment due I got paid on June 22nd looked at the bill again suddenly I owe with past due I have called their "customer service" number only to be directed back to the start of the queue hung up on and tried chatting on their website only to be told to call the customer service number XXX-XXX-XXXX with no help at all I've asked to speak to a manager I get hung up on I made a payment on May 7th that wasn't credited to my account and made a payment June 30th that was "returned" and I have no idea whyI cancelled my service with them due to this issue Their website does not accurately reflect what you really oweIt

I called in due to movingI was advised to bundle my devices in order to receive a $visa gift card once I called back in and service was active DaysHowever months later still no email or explanation of what happened every time I call in to direct tv and attThe run around is real leaving me with no answers at all
Account_Number:***

AT&T has to be the worst cellular/internet provider I've used to dateI moved to Denver in July and made the mistake of signing up for internet service through AT&TThe representative told me a much lower price for service than what ended up being added to my billHe also did not disclose that after you use a certain amount of data that AT&T slows down your internet to a crawlactually that's generousIt took multiple phone calls to have the price lowered to be close to what I was toldMonths later after abysmal service from day and numerous calls and hours wasted trying to resolve the issue, I decided to cancel my service that has barely worked from the time I signed onOf course I'm locked in to a two year contract and am now forced to pay $just to get out of the contractThe contracts have to be the only way they can keep a customer
I've spent numerous hours on the phone with their rude representatives some of which you can barely understandHonestlywhat a terrible companyI will never give AT&T my business again and I will highly advise every business and individual I know and work with to steer clear

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I desire to cancel my AT&T home phone service
Nov 28,
Number Darn confirming XXX-XXX-XXXX porting complete and instructed me to cancel AT&T service
Nov 30,
Called *** (AT&T) and canceled service Assured XXX-XXX-XXXX is no longer an AT&T phone numberTalked to AT&T billing and was assured service and billing are canceled Assured account balance is $
Dec 20,
Call *** (***) to discuss why I was still being billed for XXX-XXX-XXXX Was told billing cycle is November - December 13, Since number was ported November 28th, half this bill will be refunded Refund never arrived
Jan 17,
*** to AT&T account and find bill for XXX-XXX-XXXX for the amount of $covering 12/14/to 01/13/

I was a customer with ATT for years and over that time was being charged for a business line I was not using Though multiple requests to terminate the line, it was not done I was constantly transferred to other people who were in multiple locations who had to rely on the notes of the previous person Since the notes of the previous person were not input correctly nor input at all, I would have to start my explanation over time and time again Finally in December of I was able to get the unused land line taken off my charges after years I ended up moving my service to comcast in February of 2017, called ATT to cancel both the internet and phone service However it is April and I am still being charged and they say they have no record of me calling in February to cancel the service I am extremely frustrated as a business owner that they have so much power to tell you they are owed money without being able to do anything about it
Product_Or_Service: U Verse Service

I canceled my AT&T wireless account on December,18,I had not been billed yet and I made sure that my autopay would be canceled at that time and I was assured it would beThe very next day I was billed for 52$I contacted AT&T and was told I would be refunded my 52$ but they could not put it back on my debit card that I had to be sent a check and it would come around the 1st week in JanuaryI had not received it so called AT&T again today I was told I would only receive 19.07$I asked how when I had canceled before a payment was dueI was told my service was from the 28th to the 28th and that I had usage BEFORE payment so that meant I owed from the 28th of November to the 18th of December and I was being refunded for daysI told them this was not right that you pay firstI went to the website that explains the first bill you receive and this is what is says Your first High Speed Internet bill charges
Learn about some of the common charges listed on your fir

I have never had this much problems with AT&T I dont know whats going on.I have contacted AT&T over times now to no avail on there end nothing has been changed.I have been an AT&T customer for years and here recently I decided I wanted to upgrade my cell phone planI went with the unlimited plan while I was on the phone with a sales lady she told me that she noticed I was on an old uverse internet plan and that I could upgrade to a better internet plan and pay bucks which was way better then what I was paying then so I decided to upgrade my internetIt wasnt untill the installer showed up at my house that I found out just how bad I was screwed over by AT&ts sales lady instead of doing it as an upgrade she decided it was ok to get a commission for herself by lying to me and fraudulently run my credit and set it up as a whole new account so when the installer showed up he showed me that instead of one account I now had internet accounts at my address.when I called AT&T about

Company offered a year contact at a specified price Bill is always more than agreed upon price
On May 25th, I called to cancel my AT&T service because I had an appointment with another cable and internet provider to install service at my home On this date, I was promised a bill of $for months if I agreed to stay (customer rep: ***) I have yet to receive a bill for $ Upon calling multiple times, I have been told that they cannot provide the promised $ They can see that the rep made this agreement with me but are now unwilling to give the bill at that rate They have adjusted my last month's bill to $after calling times and spending over hours on the phone with different reps I just wanted the $that was promised

Took off work times for install of fixed wireless internet and no one showedNow can get through to a person who can schedule an install date
Account_Number: ***

I have an iphonethat was paid in full with cash in I had serivce with AT&T for years and have just recently gone on their pre-paid no contract plan their service is horrible, its more like "no service" as shown on my phone dailyI tried to get verizon pre-paid and at&t has locked my phone for months! this company is deceptive and I dont know how they can lock an unlocked phone? they are frauds in stating they have no-contract pre-paid cards

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I would like to speak the service I have received from AT&TI have been trying to resolve this matter since May 20, I had wireless service for lines with AT&T for over yearsOur b I'll was in excess of $per month for yearsI went I no the store to have a phone serviced and was offered the cable service for unlimited dataThey combined my bills against my wishes and totally charged me for bogus chargesThey could not resolve this issue so I took m y wireless service to *** I repeatedly called ATT to tell them about having the bills uncombinedThey open two cases and neither were resolvedI asked them to not turn my cable service off because I paid the billThey told me they saw the payment but they still disconnected my cableAfter days I have become very frustratedS

Recently upgraded to 45mbs Internet speed Actual speeds encountered range from 14kbs up to 50mbs with hardwired devicesYES, 14kbs(hours to download xbox gameShould have taken no more than hours if you do the math using minimum 24mbs performance number) At&t states minimum download speed should be no less than 24mbs with 45mbs service planMy speeds very between 14mbs and 45mbsWorks one minute then drops to 14mbs speeds minutes laterTech support is incompetent and dishonest as to what they are really doing to help youOne tech reverses configuration changes previous tech made saying their changes were incorrect, was told they would escalate to their network group due to intermittent issuesWas told not to change default password so their network group could access my equipment, & to call back in weeks if I still had the problemI called back one week later and learned support ticket was actually closed same day I called Even had tech disable my high speed wifiIncompetent and dishonest tech support

Service Type Residential ServicebrAccount XXXXXXXXXXbrAccount XXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI moved into my home weeks ago and have been trying to work with ATampT to get home internet and cable service set upMy community allows for ATampT and Comcast but my section has ATampT onlyATampT39s facilitiesengineering group hqs not come to install my lines although many of my neighbors have their lines installedATampT has given me no indication of when this will happen although I have discussed this with customer service phone in store MyAttCustomer Service has not followed through on promised call backs to resolve this and I have basically been told I will get service when I get itI am a long time ATampT wireless customer but will likely cancel service soon due to this experience
Product_Or_Service: AT&T UVERSE
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since installing AT&T U-Verse, I have had continuous underperforming services I signed up to receive 24Mbps download speed at $115/month Since using a speed app and AT&T's very own online speed test commencing in February 2017, I have never seen the download speed greater than Mbps This basically indicates that I am receiving a third of what I had signed up for with AT&T UVerse This is overbilling for underservicesI have called AT&T technical services and customer services reps, only to receive the run around The folks in the Phillippines were not the most helpful I believe AT&T should compensate or reimburse for the overcharging The technical rep advised that the issue was the modem that I originally received Receiving an "updated" modem will "solve" the answer Well, what abo

I have been paying at&t for cell phone insurance for a iPhone gb purchased on 9/25/The phone was stolen and I made a claim to Asurion based upon the information at&t gave me which was wrong so the claim was deniedAt&t would not let me speak to a manager upon multiple requestSpent 10+ hours on phone plus additional hours for research and paperwork to resolve matter and it is not doneThey messed up the account and refuse to send new replacement phone though I have paid for the coverageI expect to spend another 10+ hours on resolving matter and contacting appropriated authorities on the matterGross incompetence and negligence to maintain thoural account notes when asked to do so and promised, only to call back and have minimum if any notationGross incompetence and negligence to maintain accurate account records and stand behind sold warrantiesI was told there was nothing they could do except send me an older model galaxy phone which is sub par to the iPhone purchased which still has a payment planI denied the offer as this is not acceptable to steal from consumersI asked multiple people for name & address to have court papers sent to and who is registered agent and wasn't helped except given arbitration phone numberThey lied to me and said I couldn't do small claims courtLastly I called corporate office and spoke to a man who said he was in the office of the presidentI explained everything and he assured me I would get a call back in two hours to take care of the problemIf I did not receive the call then I should call back and it would be taken care of immediately I called hours later and no one answered, no one has returned any callsI have sent report to the FCC

I contacted direct tv on 2/25/about a bundle package of internet phone and cableI was quoted a price of $the rep was unable to fully proceeds my order due to a computer problem I was given a installation date of 3/2/They also did a hard credit inquiry, I was told by the rep to call back in to finish the transactionI've called back times between 2/and 2/27/with no resolutionNo one has been able to finalize my order due to.the fact they can only provide me pricing for the direct tv and not the At&t home phone and wireless internetWhen they transfer me to At&t the phone disconnectsWhen I call.At&t directly they sat their unable to provide me any assistance because I bought service from a 3rd party contractor.Which.at the time I was unaware of because I was lead to believe I was purchasing a bundle service of cable, internet, cell phone and home phone all from the same companyThe last employee I spiked to was named *** employee # XXXXXWhen I asked to spea

I never thought I would leave a comment in Revdex.com but with the incredibly horrible service I've received being a loyal customer to AT&T for many years I felt it was my obligation to warn anyone considering business with themI switched to another service provider last month after someone "mysteriously" bought a phone against my account and they failed to notify meSo when my bill came in the mail double what it was normally I called them and their customer service literally sent me running around in circles trying to get in contact with the Fraud departmentAt first it went to voicemail (on a Wednesday) when I called the fraud department back a second time it almost sounded to me like someone picked up the phone then hung up, I called a third time and I got forwarded to customer service who then attempted to send me back to the Fraud department ( it took hours) at one point I totally blew up and told them to cancel my subscription and told them that I want my money refunded for the phone I never boughtHaven't heard backATT ARE CROOKS!!! I am honestly surprised at the alarming amount of complaints ive seen about them these past few monthsBUYER BEWARE! They are not safeguarding their customers information

For hours upon hours we have spent time on the phone with multiple ATT representativesWe have set up three appointments for internet service only to sit for hours with no service being installedWe currently have ATT at our residenceWe bought a new house and are trying to get internet connected thereThe first appointment day no one showed upMy husband took off work to be at the house only to receive a call AFTER the appointment time to say the tech wasn't comingService was to be for DSLThe second time a tech came stating he was there to install cell phone fixed internet and Direct TVThis is not what we orderedOnce again today I sat at the house and waited for hours only to be told that they had sent a fixed internet installerI called ATT again yesterday to ensure that the proper technician was coming today t set up a phone line and DSLI was told the appointment read DSL and phone line installationI am so frustrated spinning my wheels with ATTWhy can't they do