AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After I cancelled my internet service with AT&T, I was supposed to receive a refund for the month of service I pre-paid for but did not use because I ended my service AT&T informed me I would receive a refund of $47, but after waiting for months and contacting them twice about it, I still have not received my refund This is THEIR policy of refunding for unused service
Product_Or_Service: AT&T DSL Interent
Account_Number: XXXXXXXXX

When I went to the AT&T store here in they didn't respect our agreement, they would tell us one thing and when we would call customer service they would tell me something totally differentAnd ever cents then all we have had is problems

AT&T employees on more than one occasion told me my cell service was a qualified service to receive an advertised promotion bundle discount
In late June I spoke with ATT online chat rep Mike who told me that my cellphone service could be bundled with a new internet service, combined w/another promotion to bring my monthly bill down to $30/monthI have chat records savedI called to schedule new internet service around the middle of August, beginning August 15thThe sale rep I spoke with told me that internet and were the same price, with the same promotions applicableI again confirmed with that sales rep that my cellphone would qualify as a bundled service and she confirmed with me that my bill would be $30/month after 2-billing cycles, as it would take about that long to have my services officially bundled togetherInternet service was not functioning for over month despite my calls to repair it and their attempts madeDuring at least two of these calls I asked for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Signed up for service w/ATT under an agreement for internet service combined with a smart watch device (provided free by ATT) and connectivity for said device
*First was told I would receive the smart device within the week
*After weeks I called in to inquire, was told it would be another 30+ days
*After 40+ days I called to inquire, was told they would not be able to provide the item and that ATT canceled the order for it
*I requested the internet service portion be canceled since ATT would not be adhering to the original agreementWas informed of a cancellation fee that I could dispute and have removed after the account went through billing
*Contacted ATT concerning removal of charges, ATT refusing to remove the cancellation and associated charges from the account
I have reco

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0After a long conversation with an *** sales rep over the phone regarding wireless and uverse services, I was what I'd like to call pressured into ordering U-VerseI don't really watch much TVSoon after service was installed I realized days in, that I had only turned on my TV times for under min Therefore having cable was not conducive to my lifestyleI decided to call *** and cancel the serviceNow I am seeing that I am being charge for a service I didn't really use any enjoy for a very short period of time at that Now I'm being charged (gpemaik ***@att.net, got that email years ago don't judge), I explained to the customer service rep when I called, that only turned on my TV times and that it is unfair for May to pay $for a service I did not use
Also

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in January I was on the phone with a representative from the loyalty department of AT&T I begin to explain to him that I needed a new package or promotion that was no more than $He said he can give me a promotion that would be $plus tax for their select packageThe select package included Home Phone, Internet and direcTVHe said it would be a month contractThat my price wouldn't go up or downI only agreed to these terms because it was something that I could afford and I thought was a great dealI received a $gift card as well, as part of the promotionHe explained to me that the first bill may be a bit higher because of fees to start the ServicesI agreed to it and we went forward with the Select packageI began to notice, on my Feb 'bill, that my bill was n

I currently signed up for a package that included the internet and t.vI was quoted a price of I was assured by the repthat this was a locked in price for yearsI signed a contract staying thatSince then I've been over charged by dollars and when I call I get the answer of this is the write priceI have a contract stating the price of I even told the customer service personnel that this was advertising and use of a contractI decided not to pay since they voided the contractThe hopes was for them the call me and we could straighten thus outI get the call and a recording tells me o can't talk to a live human till I pay the amount dueI'm tried if filling with this companyThe whole process of how they handle customers
Product_Or_Service: T.Vand Internet
Account_Number: XXXXXXXXX-X

at&t has failed to communicate with me via the US postal service as requested to the company in numerous attemptsI ended my cellular service with at&t after numerous years as a customerI have been a landline customer in excess of 25-yearsI have included letters with payments requesting information be directed to my current address with no responseI believe I have paid over the amount I owed at&tI did disagree with the amount but that was part of the reason I quit them for cellular serviceI should have never had my landline cut off by at&tWhen I ended my cellular service with at&t, I contacted their customer service department on 4-15-@ and spoke with Brandon PorterHe assured me my bill was $0.00, I referred to the bill I had in my hand in the amount of $He reassured my that I owed at&t nothingI had him send me an email confirming thisIt wasn't until several weeks later that I received a new bill from at&t asking for various amountsI want this st

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT keeps charging me twice
In December they charged me twice and it took me minutes to get them to recognize their error
In January, I got an email that said my payment for January was past due I called because I have auto debit The clerk I talked to told me to make the payment manually on the internet for $which I did She assured me it would not be charged again Guess what, on 1/23, I was charged $through auto debit After another minutes on the phone, I still can't get them to recognize their error!!!
I am tired of wasting my time because of ATT's incompetence!!!

I have been a satisfied customer with AT&T since until now I went to an At&T store in September of to possible buy phones I spoke to an AT&T salesman and he convinced me that I can save money on my bill and to also switch my TV services to Direct TV I was told my phone bill we be lowered and I will also save money on my tv services much lower than the carrier I was on I took the bait and switched my plan to unlimited plus and switched my TV and accepted a two year contract with Direct tv I understood as long as I have unlimited plus I will save money with Direct TV, I was also told I could buy an iphone and get one free I was not told that I would need to open another line to receive the free phone, I currently had lines with At &T and would not have agreed to opening another line and had I known I would have kept my old phone The sales man later admitted he made a mistake but it was too late I was charged with an installment plan on both phones My bill is now $300,a month much more than I was promised it should be I did not agree to this arrangement but feel stuck and committed to it because of the Direct TV, and now installment agreements that must be paid before you can switch phone carriers I spoke to AT&T customer service and supervisors concerning this issue The saleman also owned up to his mistake and spoke to AT&T and At&T refused to let me have the phone for free I am stuck with a installment plan that I did not know or agree to I was also lied to many times from AT&T's customer service, but by one supervisor in particular that said he will wipe off the phone and get it off my bill My next bill showed a new line coming on and off, the supervisor told me that was what needed to happen, to get the installment plan removedThe installment plan was still on the bill There were other customer service representatives that kep lpromising me that I will be able to get the phone free and that the instalment plan would come off the bill Still nothing After upteen phone calls and going through the same conversation with mnay customer representatives, I am now tired I'm tired of At&T's broken promises, and I'm tired of being what they call a loyal customer There have been no apologies only from the salesman who made the mistake I'm stuck with a higher bill, contracts with TV service's that I really don't like as much as cable I feel like I'm the one who is paying for their mistake They refuse to help meAfter my installment plan and Direct TV contracts are done I will be switching and I will never return to AT&T again, this is how they treat their "loyal customers"Beware of At&T's promises to lower your bills and save you many, I am paying more than ever before

advertising....at&t sends me a notice that states I have an unlimited plan without any changes to my account so I assume I have just that only to find out that my data was only good for the exact amount I had purchased and after that yes there is internet but not enough to google anything or even find gis data....search for customer support to add data...site claims 24/hr service but takes me to a series of web links...do separate search for a call number which refers me to web links...request customer service...automated machine states at&t is closed and to cal back during regular business hours

Was charged a late fee when instructed by representative to wait for bill adjustmentInstead received next bill with late charge that wasn't waived
5/19/Called to suspend service was told would only be billed up to this dateReceived next bill was billed through 6/
6/2/Contacted AT&T to request recalculation of billWas told it needed to be escalated, should be done in a couple of days could pay on 6/or wait for recalculated billChose to wait
6/6/Contacted AT&T to determine status of recalculated bill was told it could take up 7-business days which would be "sometime next week
6/19/Received next bill account credited for time following acct suspensionPayment due 7/
6/30/Received notice of account delinquency by AT&TReviewed billFound late charge of $+ $sales tax and contacted AT&T to resolveTold representative of the failure by AT&T to contact me related to recalculation of May billing and requested a credit to my account of $

Absolutely terrible serviceI'm about over ATT all togetherI added a phone to my plan for my son, and since I did in the middle of my billing cycle, along with all the other misc fees, I get charged moreThey told me if I would have waited for the end of my billing cycle, I wouldn't have the extra chargePretty damn ridiculousWhenever your year installment plan is over, watch out! They'll guage you for every pennyTheir retention dept said that most people will just jump in between the year agreements to keep the lowest costYou kidding me?! Seems more of a pain in the as than anythingSeems to me that maybe ATT and Directv should keep GREAT prices for customers that have been with them since they were Southwestern Bell
I'm soon to be someone else's customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is probably my 3rd or 4th time reporting *** to the Revdex.comI ALWAYS have new charges on my accountFor awhile I was paying them every two weeks and my charges never went down, they seemed to always go upI have the cable, internet and phoneI don't even have a house phone but they told me if I chanceled it, the price would go upMy *** is $1,037, you ask why? I'd like to know tooI had two checks get returned so now they're telling me that I can not set up a payment arrangment and I have to pay $to keep my services on when I already had a payment arrangement for $set up Friday June 17thbut unknowm to my knowledge they set it up for June 11thI went to call them to tell them that my TV keeps freezing and my WiFi was barley workingThe automated system told me that my payment ar

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Now that my account is finally off combined billing I get a notice saying I owe $to ***They are telling me it's because I didn't pay my DTV account for monthsOn 6/I made payments one to this account XX-XX-XX-XXX and also to this acct which is my DTV account XXXXXXXX at the time I didn't know that I had two account numbers and when I make payments I should use my *** acctSo on 6/I made payments one at a MoneyGraham & one at Western Union my total payments came to $i had to pay that amount to get my services on because they had been temp disconnectedThe issue was DTV had a payment that should have went to *** When I reached out to *** I was advised they would reach out to Direct Tv to get the payment spied to my account which apparently never happened and I am

I have had nothing but problems since I started At&T internet and Tv servicesThe company deals in shady business practices which should be investigatedI have been accessed two restoration of service fees and no one can tell me when supposedly my service was disconnectedI have never had service interruption and received no help from customer service regarding this mannerPlease assist as I am receiving fees incorrectly

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My ATT account was closed back in JuneWhen I closed my account, I was told I owed nothing because the account was setup for less than a weekI notice a bill on 9/I called ATT and they said it was installation chargesI was not told about installation charges when I closed my account but was not surprised they didn't inform me of it but at the same time did not expect a bill from them since I didn't have their service for longThey sent me to a different dept to set up payment arrangementsI let them know I would pay it on 9/She let me know that she nptes the account for paymentI get a call from a collection agency on 9/25, saying they are collecting a debt on behalf of ATTI call ATT back and of course they see that I called on 9/but don't have any thing on record of my payment

Sales rep lied 25mbps internet+DirTV for months @ $55/mo when actual bill for 12mbps int+DTV =$79/mo for 1st mo, $96/mo for 2nd mo
Unable to recall exact dates:
Early Apr - numerous sales rep called me on cell phone, offering to match 25mbps comcast high speed internet service plus direservice at $fixed for 24-month so long as we sign a 24-month contractWe were paying approximately $60/mo for cable internet plus basic local channel with ComcastWhen we declined, one of the reps, name*** or *** *** @ *** persevered and talked husband into switching, with attractive deal term such as free-installation, free-equipment, plus $gift card We were led to believe the monthly cost will be lower than ComcastAn installation date was set up, and we proceeded to cancel Comcast service on Apr All discussion took place on the phone without written documentation or email, nor explanation of exact internet service or TV package As

I want to start by saying I was a loyal AT&T Wireless Customer for seven yearsMy husband and I frequently travel internationally and unfortunately your international service is not a feasible option so we switched providers Our intent was to return to AT&T if our travel plans changed or your international options improvedI am sad to report that is no longer the caseAfter my experience the last few days, I cannot see myself using AT&T for any reason (wireless, cable, or internet)I also cannot see myself recommending your service to othersIn fact, I will likely actively tell people why I feel like they should stay awayLet me explain why
In preparation for our upcoming trip, we requested three phones be unlocked (phones that we owned, not under any contract or payment plan with AT&T) so we could use them with another serviceAs soon as we got confirmation that all three were good to go we ported the numbers over (within a couple of hours)At this time, my login with AT&T was deactivatedI was no longer able to see my current amount due, see past bills, or use any feature for support (other than calling in and waiting on hold)We left for our trip abroad
When I returned I called AT&T because I did not receive any email or physical mail with my final statementI asked for a copy of the bill and was told that she could not send me one because the account was canceledI found this to be a very concerning statementThis representative just expected me to pay a bill I had never seenI became more concerned when she gave me multiple explanations for the bill First she AT&T bills in advance for service This was my understanding from the past seven yearsSo I asked her to explain why I would still owe a bill if I canceled at the end of a billing cycle, for which by her explanation, I paid in advance forShe was unable to explainAnd continued to tell me she could not access past bills to see what was going onShe also kept insisting she could not just "send me a bill" and that I could go to a store and ask them to print it for meI am sure you can understand how inconvenient this isAnd I feel I have the right to be mailed a copy of a bill you expect me to payThe representative then tried to change her explanation and say "perhaps it is more accurate to say we bill behind"I do not see how you can just "change" the method of how you bill in one phone call Because I had to return to work I ended this call
I called in a second time and spoke to a different representativeI explained what happened before and told her my concerns There was a little progress because she said she would see if she could "waive the reprint fee" (odd because I did not get a bill in the first place)She then tried to explain the reason for the bill to meHer explanation was that because I canceled on September 10th instead of September 9th I was charged for the entire monthEven though I did not use the serviceShe proceeded to tell me that it is in the "customer wireless agreement" and that there was nothing she could doI explained about the phone unlock and told her it was predatory to force someone to wait to use a phone they own with another provider and then charge them for service not usedShe told me she understood but it was out of her hands so I opted to wait on hold (for almost half an hour) to speak to a manager
This was the breaking point for meThe manager was rude from the beginning of the callI explained to her my concernsShe started by repeating what her representative told me about being unable to prorate billsWhich I know to be incorrect because I have changed/added/removed service over my seven years and always been given a pro-rated billThis started to seem very suspicious to meFirst I am denied a billThen I am told the bill is because of advance billingthen I am told it is because of billing behindThen I am told again that it is advance billing but because I canceled on the first day of the cycle and had to pay for the whole monthIt makes it very hard to trust anything I am toldThe manager then reverted to telling me the bill was being billed behindAfter being told in the same call by her and her rep that it was advance billingAt this point I was quite upsetHow can your billing methods be so confusing that even a manager does not seem to understand them? How can you expect your customers to just blindly pay bills that cannot be accurately describedI had spend two days worth of lunch breaks to be told multiple different things about my bill (which I was told I could not be provided and then told I could and they would "waive" the fee)
I do not feel it is unreasonable to:
Expect a final bill that is clearly laid out (without calling to ask for it and made to feel like providing it is inconvenient and a "favor")
Be provided with a clear and consistent explanation of a bill
Receive friendly service

the worst organization period they should be arrested for impersonating a company they are fraudulent, incapable, and worst of all completely unethical