AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My parents are elderly and my mom is death, and their telephone service goes out at least once a week, and in the last year a tech has been out four times every two months to try to fix the problem In the three years of service the telephone goes out every month I want the problem fixed A tech is due out tomorrow, but as stated, the problem always continue even when a tech is sent The phone will work for awhile and then goes out My mom has a TTDY telephone, and I am not sure if that is the reason ATT cant resolve the problem permanentlyThe account number s under *** *** *** *** *** *** *** *** XXXXX My name is *** *** the daughter XXX XXX XXXX
Product_Or_Service: ATT Uverse home telephone
Order_Number: none
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Yes,I am writing this because AT&T has charged my Returned check charges after I spoke with a representative *** on March 3,@ 11:45am.I called because I had been notified by the bank that it would probably be best if my wife closed out that account because someone from the UK had tried on different times to withdraw funds from the accountI immediately called all the creditors that were listed on the account and told them of what was going onI also made a payment with my debit card to cover the amount that was paid with that account numberShe informed that she note account and have any NSF charges since I called and was going to make the payment later that dayI assume that everything was fine until tonight I look at my bill and discover that not only do I have one

I want to start by saying I was a loyal AT&T Wireless Customer for seven yearsMy husband and I frequently travel internationally and unfortunately your international service is not a feasible option so we switched providers Our intent was to return to AT&T if our travel plans changed or your international options improvedI am sad to report that is no longer the caseAfter my experience the last few days, I cannot see myself using AT&T for any reason (wireless, cable, or internet)I also cannot see myself recommending your service to othersIn fact, I will likely actively tell people why I feel like they should stay awayLet me explain why
In preparation for our upcoming trip, we requested three phones be unlocked (phones that we owned, not under any contract or payment plan with AT&T) so we could use them with another serviceAs soon as we got confirmation that all three were good to go we ported the numbers over (within a couple of hours)At this time, my login with AT&T was deactivatedI was no longer able to see my current amount due, see past bills, or use any feature for support (other than calling in and waiting on hold)We left for our trip abroad
When I returned I called AT&T because I did not receive any email or physical mail with my final statementI asked for a copy of the bill and was told that she could not send me one because the account was canceledI found this to be a very concerning statementThis representative just expected me to pay a bill I had never seenI became more concerned when she gave me multiple explanations for the bill First she AT&T bills in advance for service This was my understanding from the past seven yearsSo I asked her to explain why I would still owe a bill if I canceled at the end of a billing cycle, for which by her explanation, I paid in advance forShe was unable to explainAnd continued to tell me she could not access past bills to see what was going onShe also kept insisting she could not just "send me a bill" and that I could go to a store and ask them to print it for meI am sure you can understand how inconvenient this isAnd I feel I have the right to be mailed a copy of a bill you expect me to payThe representative then tried to change her explanation and say "perhaps it is more accurate to say we bill behind"I do not see how you can just "change" the method of how you bill in one phone call Because I had to return to work I ended this call
I called in a second time and spoke to a different representativeI explained what happened before and told her my concerns There was a little progress because she said she would see if she could "waive the reprint fee" (odd because I did not get a bill in the first place)She then tried to explain the reason for the bill to meHer explanation was that because I canceled on September 10th instead of September 9th I was charged for the entire monthEven though I did not use the serviceShe proceeded to tell me that it is in the "customer wireless agreement" and that there was nothing she could doI explained about the phone unlock and told her it was predatory to force someone to wait to use a phone they own with another provider and then charge them for service not usedShe told me she understood but it was out of her hands so I opted to wait on hold (for almost half an hour) to speak to a manager
This was the breaking point for meThe manager was rude from the beginning of the callI explained to her my concernsShe started by repeating what her representative told me about being unable to prorate billsWhich I know to be incorrect because I have changed/added/removed service over my seven years and always been given a pro-rated billThis started to seem very suspicious to meFirst I am denied a billThen I am told the bill is because of advance billingthen I am told it is because of billing behindThen I am told again that it is advance billing but because I canceled on the first day of the cycle and had to pay for the whole monthIt makes it very hard to trust anything I am toldThe manager then reverted to telling me the bill was being billed behindAfter being told in the same call by her and her rep that it was advance billingAt this point I was quite upsetHow can your billing methods be so confusing that even a manager does not seem to understand them? How can you expect your customers to just blindly pay bills that cannot be accurately describedI had spend two days worth of lunch breaks to be told multiple different things about my bill (which I was told I could not be provided and then told I could and they would "waive" the fee)
I do not feel it is unreasonable to:
Expect a final bill that is clearly laid out (without calling to ask for it and made to feel like providing it is inconvenient and a "favor")
Be provided with a clear and consistent explanation of a bill
Receive friendly service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t service was cancelled by me due to not being happy with the serviceThe customer service agent that I spoke to about a final bill told me that I would be charged for the fill month but I didn't have service for a monthI only had service for weeks & I was disappointed that no-one informed me that my other cable outlets would have to be rewiredI wouldn't have went with the service period

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have closed my account with AT&T in October of They charged me after closing my account for subsequent monthsWe have spoked over times with multiple guarantee of sending my owed moneyI have yet to see this and every month I call to receive the same excuse of "I dont know where it it"I have reconfirmed my address timesI requested a refund sent times and they have not sent the $they owe
I demand my owed money from the thieves at AT&T

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In mid April two young women representatives from AT&T entered our small business CityStyleestablishment soliciting AT&T productsThe main sales representatives name was *** contact number *** *** no longer works for AT&T
Meanwhile, *** and the other sales associate stated AT&T have better deals than our current internet provider, which was Wow at the timeAlso, stated AT&T could get us out of our contract being a loop hole; while they can can transfer everything over being a smooth process and we WILL NOT BE CHARGEDAT&T WILL HANDLE EVERYTHINGHowever that has not being the case
This deal was also offered to another tenant in the building *** *** wherein he switched as well(Please see attached emails)
We too decided to accept AT&T on their great offe

Absolutely terrible serviceI'm about over ATT all togetherI added a phone to my plan for my son, and since I did in the middle of my billing cycle, along with all the other misc fees, I get charged moreThey told me if I would have waited for the end of my billing cycle, I wouldn't have the extra chargePretty damn ridiculousWhenever your year installment plan is over, watch out! They'll guage you for every pennyTheir retention dept said that most people will just jump in between the year agreements to keep the lowest costYou kidding me?! Seems more of a pain in the as than anythingSeems to me that maybe ATT and Directv should keep GREAT prices for customers that have been with them since they were Southwestern Bell
I'm soon to be someone else's customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After I cancelled my internet service with AT&T, I was supposed to receive a refund for the month of service I pre-paid for but did not use because I ended my service AT&T informed me I would receive a refund of $47, but after waiting for months and contacting them twice about it, I still have not received my refund This is THEIR policy of refunding for unused service
Product_Or_Service: AT&T DSL Interent
Account_Number: XXXXXXXXX

AT&T has been hacked at some levelI just received a phishing call masked with AT&T's phone number saying my account is about to be suspended unless I enter the last of my social security number How is AT&T going to answer for this?

Well, the story begins with my wife nightmareShe asked for a service move to our new place and they canceled her account and send her to collection for $that we never owedThey accepted the mistake multiple conversation but never fixed
Then I open my account in and I renegotiated my renewal, they offered me $40/12mbBut I was charged $for the sameWith multiple calls with hours of transferring from one desk to another and explaining the same thing over and again, no one helpedThen I reached out to twitter for help and they responded immediately only to be hearing the Manager of Social Media to change her offer in 5min and offered no help at all
I call this abuse and this caused trauma for my wife they way they "played with her mind"To be honest, I am on the verge of a breakdown with their game as wellI never know in such a corporate place, they can hang up your call or transfer you without giving any backgroundThis is my worst customer experience and I am horrified with the prospect of them having a exclusive monopoly in this business
Lastly, I have no idea how Revdex.com rate them as A+ while 93% says they have negative experienceWhere will we go if everyone is up for sale

11-3-ordered via phone business phone web which was suckered into tv bundle11-8-installed, which was advised after completed web was slow but it was do-able per the rep11-9-adt install said NOT do-able too slow & I checked was barely able to function in general (had to cancel / pay for missed adt apt)11-10-CANCELED & was given confirmation#s which was also advised full refund of $once equip was returned & no future inv being acct less than 24hr only (after run around w diff unprofessional non English speaking reps /hr of time wasted)11-11-returned equip / have receipt & ordered REAL service capable for adtSTILL NO REFUND - AND recd an inv for $1st mo bill as well as acct still shows active as of 11-28-11-28-tried to contact but on hold for over hr AGAIN until they disconnected on meHave also tried to email, to no availGoing to bank as well for fraud! This was a new business so they're collection will SEVERLY effect us for no reason

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Now that my account is finally off combined billing I get a notice saying I owe $to ***They are telling me it's because I didn't pay my DTV account for monthsOn 6/I made payments one to this account XX-XX-XX-XXX and also to this acct which is my DTV account XXXXXXXX at the time I didn't know that I had two account numbers and when I make payments I should use my *** acctSo on 6/I made payments one at a MoneyGraham & one at Western Union my total payments came to $i had to pay that amount to get my services on because they had been temp disconnectedThe issue was DTV had a payment that should have went to *** When I reached out to *** I was advised they would reach out to Direct Tv to get the payment spied to my account which apparently never happened and I am

advertising....at&t sends me a notice that states I have an unlimited plan without any changes to my account so I assume I have just that only to find out that my data was only good for the exact amount I had purchased and after that yes there is internet but not enough to google anything or even find gis data....search for customer support to add data...site claims 24/hr service but takes me to a series of web links...do separate search for a call number which refers me to web links...request customer service...automated machine states at&t is closed and to cal back during regular business hours

Was charged a late fee when instructed by representative to wait for bill adjustmentInstead received next bill with late charge that wasn't waived
5/19/Called to suspend service was told would only be billed up to this dateReceived next bill was billed through 6/
6/2/Contacted AT&T to request recalculation of billWas told it needed to be escalated, should be done in a couple of days could pay on 6/or wait for recalculated billChose to wait
6/6/Contacted AT&T to determine status of recalculated bill was told it could take up 7-business days which would be "sometime next week
6/19/Received next bill account credited for time following acct suspensionPayment due 7/
6/30/Received notice of account delinquency by AT&TReviewed billFound late charge of $+ $sales tax and contacted AT&T to resolveTold representative of the failure by AT&T to contact me related to recalculation of May billing and requested a credit to my account of $

I recived a letter in the mail from At&t stating that I,*** applied for services and I never haveI contacted their main office to report fraud, Was able to speak with a real person I was able to tell him that I need to report fraud/identity theft and he said that he was transferring me to someone who could help me with fraudI remained on hold waiting for a represenative to assist me for over an hour before hanging upI attempted to call the same # that I was able to speak to a real person on previously, and my call kept getting "disconnected", called second time and I was told by automated recording that I could not be assisted/helped by them to report fraudAfter I spoke with a real person & made it clear and him well aware of my situation & that my identity was being used by someone other than me, & that I was attempting to report fraudAfter this real person was aware of why I was contacting them, I cannot get thru and they refuse to help or assist me in anyway

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have internet service (DSL) with AT&T They suspended my service on Wednesday by a click of a switch for a past due bill, the past due was paid on Friday AT&T has not restored my service after many attempts at me calling since Friday Each representative gave me a different answerOne of my service will be back running in minutes Another call, they were working on it and will call me in minutes, no call The service was horrible and to think I have AT&T mobile, Protection One,DirecTv, is the service I will get, I can go elsewhere.After all the mess they put me through, the end result is no DSL service and they removed my network name HORRIBLE SERVICE!!

I shouldn't have to pay these fees because I was in an accident and forced to lose my job with no money
March 11th I was hospitalized due to being in an accident cause by a drunk driver which cause me to have a broken hipI was force to lose my job and my house in which I have had to cancel my direcTV and uverse internet from AT&TNow I am being forced to pay almost dollars in fees because of a situation that was not cause by me nor my faultThe account numbers are as follows *** and *** and they were canceled as of may 7thI was in a coma for days from the 11th until April 26th I called and expand my situation to AT&T and Directv and they still chose to force me to pay the fees in which I have no money to be able to pay forAnd I have returned all equipment as requested

After hour & minutes on the phone today, frustrated, aggravated, unsatisfied are not the words that even cover my phone call with these thieves today! I will admit, I am the dummy that does not look at the bill that is viewable online I just pay what it says I oweYes, I have been late on my responsibility, but have a ever had my service disconnected? Never! I called in months ago to have my channel package lowered because my cable bill of $(with internet) was outrageous (more than my electric bill)I never was able to see any of the discounts I was offered because then I was being charged for NFL Sunday Ticket that I did not add or authorize! So then, my bill went down then went right back up to $253.52!! I called immediately! I spoke with John or Jon, he continued to cut me off and then read the bill over to me over and overI can read the bill in front of me I just wanted it explained which he could not doI ask to speak with a supervisor over him or in billing and I was told he could not transfer me that I had to hang up and call again!! I explained (yelled) that I was not doing that! I asked for a last name and told they are not allowed to provide that ( I think he is right)I then asked for his agent id, which then was just spewed to me very quickly I didn't get itFINALLY, I let him know that I was NOT hanging up that he COULD transfer meI waited and waited and waitedHe got back on the line and asked if someone could call me backi replied with NO I will holdI then spoke with Dave or David must nicer and understandingHe explained and researched and researchedWe then got to an understandingHe then wanted to transfer me to customer service who could offer discounts, promotions, something to compensate the aggravationTHIS WAS NO HELP! I was then talked to like I was a complete it againI will never ever ever deal with this company again and will share my experience over and overI should have stayed with my previous provider but got a solicited call and went for the changeBiggest regret ever! Zero stars if I could! If I could file a claim for tampering with my billl or unauthorized changes to my account! I WOULD just by this phone call alone

On phone with att for hours, keep getting transferred to WRONG dept keep getting told problem with bill will be corrected mnths not CORRECTED!
I HAVE CALLED ATT EACH AND EVERY MONTH SINCE JUNE TO GET THIS STRAIGHTENED OUT ALL TO NO AVAIL BEEN TOLD EACH TIME IT IS CORRECTED, NEXT BILL COMES IT IS NOT OUR BILL WENT FROM AROUND TO UP AS HIGH AS A MONTH THOUGHT IT WAS FIXED BACK IN AUGUST WHEN I WAS TOLD LANDLINE AND DSL WILL ONLY BE A MONTH, WRONG IT WAS EVEN HIGHER THAN THE NEXT MONTH, I WAS GIVEN A NUMBER OF *** (WORK ORDER OR SOME KIND OF NUMBER) WHEN DECBILL CAME OVER I WAITED UNTIL AFTER HOLIDAYS TO CALL TODAY, WAS ON PHONE AND IN CHAT WITH ATT FOR OVER HOURS, LAST THING SAID TO ME WAS SOMEONE WILL CALL YOU IN MINUTE, THAT HAS BEEN ALMOST AN HOUR AGO NOW SO BASICALLY I WISH TO SPEAK WITH SOMEONE ANYONE WHO IS AN ENGLISH SPEAKING PERSON AND WHO WILL NOT TRANSFER ME TO THE WRONG EXTENSION AGAIN AS I WAS TRANSFERRED TIMES TODAY AND AM NO

I have been having problems with my Internet since October I have been calling and talking to people at AT&T on a monthly basis regarding my bill and Internet issuesMy billing went up from $per month to $per monthAt the same time my Internet speed slowed from MBPS to MBPSI have been asking for all this to be corrected each month with no resolutionI was told that a supervisor would contact me in order to resolve this issue and after waiting months for that call it sill has not occurredI have thought about disconnecting my service with AT&T, but I have been reassured each time that the problem can be fixed
Product_Or_Service: internet
Order_Number: none
Account_Number: XXXXXXXXXX