AT&T

We were approached by a sale person from AT&T at home and agreed to purchase their internet promotion We scheduled an appointment on 09/25/for the technician to come out and install the modem and get the system running; however, no one showed up We called the customer service line and was promised that on 10/12/2017, someone would come and install; yet again, no one showed up the second time On 10/14/2017, we received an email stated services were cancelled; however, when we called the customer service and was promised that someone would come out on 10/23/ Someone did actually came on 10/23/2017, but the installation was not done, and the technician said he will come back the next day; however, he was a no show the next day, and no contact were made to us
We again contacted customer service on 11/04/and was transferred to technical support representative by the name of "George;" we were promised that a technician will contact us within hours, and again, t

Cancelled the service approximately two years ago A technician came out two months ago to install internet and landlineThey were unable to installConsumer being charged $month for service he does not haveConsumer spoke with the company numerous times

When moving to another state and attempting to cancel my AT&T internet service, it took several different calls to reach a representative who did not try and sell me something and would just simply cancel my serviceI spent more than an hour trying to cancel my accountApparently there is no way to cancel one's account online, which seems very bizarre in Other large (and small) companies have this optionIn addition, when I finally received my last monthly statement, indicating a credit of $38.33, I had to call into customer service and spend over minutes on the phone processing this requestWhen I asked why they just did not include a refund check in the mail with my last monthly statement, the representative replied nonsensically that they need to make sure the amounts match up with what they send meThis makes no senseI honestly feel that AT&T should be penalized for trying to keep customers credited money and making it extremeley difficult to cancel accountsI would never use AT&T unless forced due to it's monopolistic practices in particular geographies

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Received Bill from AT&T for $Called 5/7/and asked why bill went from $to $Told if I stay they will reduce to $of which I paidAsked what bill will be from then onI was told about $more than competitor and be around $with taxI said OKreceived next bill for $Called after seeing $bill on emailWas told I have to pay that amountI asked why I was told $figure and was told they didn't know why they would tell me that and that they would take $off my service monthly if I stayed for monthsI said go ahead with the discount but still want to know why I was quoted $They said the would check into itAfter receiving paper bill, I called again 7/17/and was told I have to pay $billTold them I was quote

My father has dementia and lives in Oklahoma City where he recently moved from his home of years to a facility that has assisted living and memory care My sister called two weeks before moving him and talked to a customer service representative where she was told that there was already an existing line and they would have to give a cut off notice (days) We confirmed with the facility that no line existed People pass away all the time in these places, so it is common to cancel phone services She called a series of times over the next week We were told that he could keep his number and that the service would be active on 6/25/by pm by a *** *** He lied I then took over and called yesterday where I talked to different people *** *** assured me that it would be taken care of yesterday on 6/26/ She lied She said it was so simple that they different even have to go out to the facility They could transfer the number from the home dispatch off

On January 28th my phone and internet were disconnected and transferred to Atlantic Broadband
For the past months I have been calling to disconnect and close thisI keep receiving bills and nobody is able to close this accountI have spoken to ***, who transferred me to a Supervisor ***, who hung up on me and never called me backThen I spoke to *** who advised that she saw the account closed in January We are in March and I am getting already billed twice for a closed accountAt this point I have paid, 53.00, and now another bill of

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have all my services through AT&T: family wireless/mobility, Uverse TV, High-speed internet, and landlineWe don't need our landline anymore because we only use our mobile phones and our security system is now wirelessHowever, AT&T has made it impossible to cancel my landlineEvery time I try I either get hung up on, or I get an hour and a half of run around

Representative refused to assist with service cut off, claiming she can only process requests for today, February 29,
On February 29, @ approximately 1:pm, I contacted AT&T to discontinue my service as a result of leaving the area After a series of questions, I was asked if I wanted the service cut off today and I said no, March 12, I was then told I could not be helped as "we are only taking calls for service cut offs today." As always, I am amazed at the unprofessionalism of the folk working and representing this company I am simply at a lost for words !!!!!!

My experience proves AT&T Wireless is the Worst Ever!
I'm on the phone again with AT&THere is just one example of my numerous correspondence with themI emailed them about this ongoing insanity just to get a canned response "This email address is no longer in service" Here is a chat transcript from a week ago and still nothing has been done and on top of that I've received emails for my "past due" that I do not owe
Reference Number: ***
DATE/TIME: 2017-04-06:55:
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted
*** : Hello! Thanks for choosing AT&T Chat
*** : Hello, my name is ***I'll be happy to assist you
*** : How can I help you?
*** : I just received a bill for $
*** : for days
*** : If I understand you correctly ***, you have a question about your billlIs that correct?
*** : which I didn't have service because my account was messed up and I got charged

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Actually Att is my internet service providerMore specifically ATT uverseAtt uverse advertises a rate of $per monthThis is wireless internet not DSLI have been repeatedly charged $a monthI have tried to resolve this with ATT customer service and a ATT supervisorSome time ago a representative of ATT whose name I do not have told me I would be billed the $rateThe ATT unverse supervisor said if I agreed to fifty percent reduction in mega bite speed he could lower the price a few dollarsThis is unacceptable Att needs to honor the $monthly rate for internet with no hidden fees that they advertise nationally
Product_Or_Service: Att high speed internet

I don't even know where to begin with this companyI signed with them a few years ago and a little while after joining, I got a job where I needed internet everywhere on the goMy bills were outrageous and I couldn't pay them and I called them asking how to lower my billThey asked me why I wasn't on the unlimited plan yet I was never offered ItJust so happens the unlimited plan didn't start till "after I had signed with them"They told me I had to sign up for direct tv to get the unlimited plan and that it was free direct tvI really didn't want tv but they said the unlimited promotion only came with a direct tv dealI reluctantly signed up because my bill was out of this world and surprisingly my bill did lowerFast forward a month or and my phone that I was under contract with them stopped workingI needed a phone so I went into store assuming I could just get a replacement and the worker said I needed to buy a whole new phoneHe sold me a phone worth dollars through some promotion that I wasn't too keen on but I did itI also had to pay off my phone that broke for some reasonSo in the att store that night I spent about dollars NOT on the new phone but getting a new plan and paying off my broken phoneThen I had my new phone contract and told I had to pay off this new phoneI asked the att associate if I still had to have direct tv (which I ended up having to pay for monthly after being told it was free) and he said no I could just call and get it terminatedI called direct tv and they said I was locked it so I had another bill they I eventually couldn't pay because of financial issuesFast forward another month and the brand new phone they sold me ,that apparently is a IPhone equivalent, ended up completely dyingNo power it wouldn't charge or turn on even after I bought a new battery and chargerI brought the phone back into att and they called the repair support while I was there and I was told I had to send the phone into themNow this is a brand new phoneI feel that I should just be given a replacement no questions with a brand new phone burning outThey wanted me to send in the phone for weeksAt this point my blood is boiling because what am I to do buy a burner phone and spend even more money? I left the store so upset and went home to see that my original phone actually powered onI was upset I had gone through all this but also relived that I could use this phone while I sent the broken brand new one inI called att repair and they told me to send itThey were going to send me a brand new replacement of the one I was sending inThey told me at the end of the phone call that if the one I sent them was deemed not broken, that I would be billed dollarsI am not stupid and flat out told them that to me that sounds like regardless even if I send this phone and it is broken you can still call it in working order and charge me either wayI decided not to send it and use my original phone from when I first started with attI called att and they said I had to pay off that phone that was brokenSo I let it go and left the broken phone on my shelf for monthsI have called att several times and they always tell me I have to send it to them for repairOne day a worker randomly told me if I send it to LG the company that made the phone it would be free repair no chargeSo after paying for a phone I wasn't able to use for about months, come to find out I could get it fixed for freeThis company is horrible, no worker is on the same page and all tell you different infoThey gouge and scam for moneyI would ever recommend to use this companyFYI the direct tv I had to sign up for I couldn't pay for it at one point and now I have them in my collections on my credit

Service Type: Residential ServiceAccount: XXXXXXXX Account: XXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed a 2year contract with direct tv which was recently purchased by AT&T at our local AT&T retailer.After 12months our bill doubled.We call and disputed each bill over the next several months and each time it was told to be adjusted only to have the next bill even higher.All agents we spoke with supposedly entered notes and adjustments to our account.We then call and demand an explanation and they tell us all our promotions ended which we were unaware of any other than what is on our copy of the contract.They also go as far as telling us SeC network was a promotional channel and charged us 45dollars a month for that channel.So when we finally had enough and decide to cancel our services we ask that we cancel tv but keep the internet.Which they respond that we have to cancel all because it was

AT&T is refusing to offer us a better internet service We currently have a DSL connection and AT&T is capping our usage, while charging us extra money every month for going over their cap My internet bill is over times as expensive as others in my community who are receiving UNLIMITED internet access at much higher and efficient speeds So, in reality, I am paying triple the price for less than half the service they are providing to people who live less than a mile from me I have tried several times to reach someone at the company to discuss options for getting their "UVerse" service, but no one will put me in touch with someone who can make that decision I feel as though filing this complaint is my last and only hope of changing this situation I should note that AT&T is the only provider in my neighborhood and I do not have another option to get high speed internet The billing has become excessively burdensome and AT&T just continues to get away with it

I shouldn't have to pay these fees because I was in an accident and forced to lose my job with no money
March 11th I was hospitalized due to being in an accident cause by a drunk driver which cause me to have a broken hipI was force to lose my job and my house in which I have had to cancel my direcTV and uverse internet from AT&TNow I am being forced to pay almost dollars in fees because of a situation that was not cause by me nor my faultThe account numbers are as follows *** and *** and they were canceled as of may 7thI was in a coma for days from the 11th until April 26th I called and expand my situation to AT&T and Directv and they still chose to force me to pay the fees in which I have no money to be able to pay forAnd I have returned all equipment as requested

This review is for Regina ***(manager) for the customer service department for at&t cellularRegina always remember when you are representing a company to keep your attitude in checkI have been a loyal customer for 10+ years but after speaking with you and getting told "like I said" times I am finally making the switchEven after I pointed out and you agreed there was a $overcharge on my account you offered no apology on behalf of the company you represent nor any compassion for this company wasting my time and trying to get on over on me againSeriously you are representing a company and I hope the people that understand what it takes to properly represent a company fire youGood luck with your horrible customer service skills and crappy attitude

My Directv Now cable streaming service is not reliable It constantly freezes, there's a delay when changing channels and ESPN watch does not work
For the past months i've contacted AT&T Directv Now about these on-going issues All they tell me is that the problem has been escalated and will be fixedI get no confirmation or follow-up I've spent countless hours trying to remedy the issue with customer service chat line, since that's the only method of communication Until today nothing has been resolved only empty promises I've even had to pay for another cable television service since Directv Now is not reliable and i've had to waste more money than I should since i'm already paying for this service

On phone with att for hours, keep getting transferred to WRONG dept keep getting told problem with bill will be corrected mnths not CORRECTED!
I HAVE CALLED ATT EACH AND EVERY MONTH SINCE JUNE TO GET THIS STRAIGHTENED OUT ALL TO NO AVAIL BEEN TOLD EACH TIME IT IS CORRECTED, NEXT BILL COMES IT IS NOT OUR BILL WENT FROM AROUND TO UP AS HIGH AS A MONTH THOUGHT IT WAS FIXED BACK IN AUGUST WHEN I WAS TOLD LANDLINE AND DSL WILL ONLY BE A MONTH, WRONG IT WAS EVEN HIGHER THAN THE NEXT MONTH, I WAS GIVEN A NUMBER OF *** (WORK ORDER OR SOME KIND OF NUMBER) WHEN DECBILL CAME OVER I WAITED UNTIL AFTER HOLIDAYS TO CALL TODAY, WAS ON PHONE AND IN CHAT WITH ATT FOR OVER HOURS, LAST THING SAID TO ME WAS SOMEONE WILL CALL YOU IN MINUTE, THAT HAS BEEN ALMOST AN HOUR AGO NOW SO BASICALLY I WISH TO SPEAK WITH SOMEONE ANYONE WHO IS AN ENGLISH SPEAKING PERSON AND WHO WILL NOT TRANSFER ME TO THE WRONG EXTENSION AGAIN AS I WAS TRANSFERRED TIMES TODAY AND AM NO

After hour & minutes on the phone today, frustrated, aggravated, unsatisfied are not the words that even cover my phone call with these thieves today! I will admit, I am the dummy that does not look at the bill that is viewable online I just pay what it says I oweYes, I have been late on my responsibility, but have a ever had my service disconnected? Never! I called in months ago to have my channel package lowered because my cable bill of $(with internet) was outrageous (more than my electric bill)I never was able to see any of the discounts I was offered because then I was being charged for NFL Sunday Ticket that I did not add or authorize! So then, my bill went down then went right back up to $253.52!! I called immediately! I spoke with John or Jon, he continued to cut me off and then read the bill over to me over and overI can read the bill in front of me I just wanted it explained which he could not doI ask to speak with a supervisor over him or in billing and I was told he could not transfer me that I had to hang up and call again!! I explained (yelled) that I was not doing that! I asked for a last name and told they are not allowed to provide that ( I think he is right)I then asked for his agent id, which then was just spewed to me very quickly I didn't get itFINALLY, I let him know that I was NOT hanging up that he COULD transfer meI waited and waited and waitedHe got back on the line and asked if someone could call me backi replied with NO I will holdI then spoke with Dave or David must nicer and understandingHe explained and researched and researchedWe then got to an understandingHe then wanted to transfer me to customer service who could offer discounts, promotions, something to compensate the aggravationTHIS WAS NO HELP! I was then talked to like I was a complete it againI will never ever ever deal with this company again and will share my experience over and overI should have stayed with my previous provider but got a solicited call and went for the changeBiggest regret ever! Zero stars if I could! If I could file a claim for tampering with my billl or unauthorized changes to my account! I WOULD just by this phone call alone

I installed Internet service from AT&TDuring installation, the service person told me that I will get a $reward cardAfter that, I did not receive any notificationI am locked in the month contract and have been paying for the service every month on timeI called AT&T today about the reward cardI was totally surprised and upset by what AT&T told me that I had to call AT&T to receive the reward card within daysBut I was NOT told about this information in the first place and I have been waiting for the cardTHIS is totally a spam, lie, cheatingI could not imagine how a company does this kind of trick to cheat the faithful customers!!! I am filing this complaint and hope all the potential customers can be wary about such a company
Product_Or_Service: Internet service
Order_Number:***
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Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have closed my account with AT&T in October of They charged me after closing my account for subsequent monthsWe have spoked over times with multiple guarantee of sending my owed moneyI have yet to see this and every month I call to receive the same excuse of "I dont know where it it"I have reconfirmed my address timesI requested a refund sent times and they have not sent the $they owe
I demand my owed money from the thieves at AT&T