AT&T

If I could rate with no stars, I wouldI sent back equipment as requested by AT&T in the box provided by them, and after years, they posted to the Credit Bureau that I owed $After a year (total years) they haven't changed the information because they say I owe themI do notWhen I called them after disputing the post, I was transferred times and not one of the eight people could help meThey didn't have the account number or information regarding itFishy

At&t keeps running my credit and my score has dropped pointsI don't understand why they're running it and I never ever had at&t u verseThis has been going on since I need this to be resolved asap!!! This is ridiculous!!!

I opened an ATT unlimited choice mobility plan early July and signed up for Directv Now when I opened the accountI were told that Directv Now, including HBO, will only cost $after discountsOn Nov 22, I checked my bank account and found that I was charged $per month by Directv NowI contacted ATT immediatelyATT people asked me to chat with Directv Now, which is a part of ATT (they said the Directv Now does not have customer service number, and could only be reached by online chat)I used several hours to be directed from one person to another person and finally reached a representative from Directv NowThe representative's name is ***After chatting for a while, she understood the issue and told me that the Sales Representative at ATT store gave me wrong informationI should pay $each month for Directv Now including HBOI told her that it is ok to pay $per month since my family used to watch TV in the past few months and I do not want to change that*** then to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family had ordered AT&T fiber Internet / phone / cable fiber optic cable service
The installation of the fiber was ok initially However the fiber optic cable stayed on top of the ground, not buried for an extended period of time (Excessive)
Finally, after a service tech came out to do final connections, as his records indicated the cable had been buried and need final connections he told us that the cable had not been buried, his services were not needed and that the order to bury the cable had never been entered
He entered a new bury order and told us that it would happen in three weeks We had requested that it be completed on a weekend as to limit the disruption to our lives during the week
The bury technician showed up today, Monday, August 28th to bury the cable My wif

AT&T has quite possibly the worst customer service I have ever experiencedLast week they lied to me regarding new service I was setting up (while convincing me to switch from DirectTV to Uverse)When Uverse was installed and we discovered what we were promised regarding our tv package was not accurate I called to complainNO ONE was able to help me and were unwiling to rectify the situationI cancelled by tv services immediatelyWhen deciding whether or not to keep their internet services, I was again promised an internet speed and price and was told I could call back today for the same priceIt was dejavu again when I called this morning and was told the agent gave me inaccurate informationThey cannot be trusted and were not willing to help in ANY way to better the situationI am a long-standing customer but this permanently damaged my view of this company - untruthful sales techs, loyalty managers that promise to help but do nothing, and unsympathetic to all of the grief they causedI am highly disappointed and outraged at their lies and lack of customer support

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Yes,I am writing this because AT&T has charged my Returned check charges after I spoke with a representative *** on March 3,@ 11:45am.I called because I had been notified by the bank that it would probably be best if my wife closed out that account because someone from the UK had tried on different times to withdraw funds from the accountI immediately called all the creditors that were listed on the account and told them of what was going onI also made a payment with my debit card to cover the amount that was paid with that account numberShe informed that she note account and have any NSF charges since I called and was going to make the payment later that dayI assume that everything was fine until tonight I look at my bill and discover that not only do I have one

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have dealt with att for quite a whileThis mainly started when I decided to switch my cell service overI have nothing but billing issues ever since that time, especially when I transferred over our second lineI was sent a bill to collect for a CREDIT that I was givenI had to end up cashing the check, send in a personal check, to finally get a credit backI wish I had each and every time that I had to call wrote down, but att should have record of itThe last time broke the camels back thoughMy extreme billing issues started when I decided to switch over to dish networkI have had multiple conversations with multiple people about thisStory: I was walking into Sam's Club one evening, I got stopped by a Dish repHe was telling me how Dish could save me money by switching over to them

Order AT&T Fiber Internet on Feb 12, Still do not have service and its March 16th, Wasted vacations day, each time they did not install!
First time they came to install they said something is blocking the line to my houseSaid that they will send another person the next day to finish the installI wasted two vacation days right there waitingNo one came the next day to finish the install
Third time, ATT scheduled a tech to come finish the installThe Tech called said they can not finish the install / come to the installWasted a vacation day waiting for them
Forth time (3/16) wasted a vacation day waitingTechnician came and said he could not finish the install cause the other technician did not finish his job

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In mid April two young women representatives from AT&T entered our small business CityStyleestablishment soliciting AT&T productsThe main sales representatives name was *** contact number *** *** no longer works for AT&T
Meanwhile, *** and the other sales associate stated AT&T have better deals than our current internet provider, which was Wow at the timeAlso, stated AT&T could get us out of our contract being a loop hole; while they can can transfer everything over being a smooth process and we WILL NOT BE CHARGEDAT&T WILL HANDLE EVERYTHINGHowever that has not being the case
This deal was also offered to another tenant in the building *** *** wherein he switched as well(Please see attached emails)
We too decided to accept AT&T on their great offe

I talked with AT&T around 11/17/and made the decision to move and bundle my services for AT&T Unlimited Plus, DTV and an upgrade to Internet The agreed upon price at that time was $249.xx per month for servicesI then received an email from them stating Internet was not available in my area and switching to Internet I made other changes to the service and the agreed upon price was $for all three services (including payments for one iPhone & one iPhone BOGO free)
This complaint is against AT&TUpon receipt of my first bill, I noted I was not getting the prices quotedI was billed $for the Internet instead of the quoted $The DTV did not go up from the quote but, instead, went down for some reason
The AT&T internet and cellphones are higher that the quoteThe AT&T Internet/DTV bill is $per month of which $is DTV and $is internetSince the DTV went down, this amount is only slightly above what I was to payThe cell phone

On the phone for an hour on Wednesday to get my sorry gig data plan changed to a plan that is comparable to Verizon's gig planCsr's gets it changed to a gig plan that actually made my bill lessCSR is so nice she even threw Showtime in for months because we have directv, internet, cell an home service all with at&tMy data is dragging today so I check and see the changes were not madeCall back today and I'm told the changes did not take effect for some reasonCSR says he can make changes but my bill will go up $UnbelievableI will turn off all of this att&t garbage before I pay an extra $

I can't believe my eyesThe Revdex.com gives a company with a 95% negative review record an A+ rating??? Does trending not enter the equation here? of the reviews submitted were neutral OR positive and (now 600) were negative! For those that don't understand this, if the business sends the Revdex.com and the customer a canned apology for the inconvenience and welcomes input be submitted to the Revdex.com they get an A+ rating regardless of reviewsIf you don't look at anything but the Revdex.com rating, AT&T looks like a pretty good companyPerformance, good business practices, service or ethics have nothing to do with their ratingI called to inquire about services for our homeWe wanted just internet and cable servicesI was given a package that fit our budget and, after confirming several times that if I was not satisfied I could cancel within days without incurring any charges, agreed to the termsFYI in most places ANY goods or services and be returned or cancelled within days without any charges by law: cars, electronics, appliances etcAfter the installation we tried for days to get anything to workThe cable was actually satellite dish (direct TV), which was not mentioned to me in the initial agreement, and didn't provide the HD I was told I would receive, and the internet was soooo slow nothing would work without several minutes of waitingI called and cancelled immediately and asked for everything to be disconnectedI was told that would happen and went to another company for serviceI immediately received a bill for over $I called and asked the charge be removedI was told it would be removed as I had cancelled within the time frame givena month later I received the same bill againI called again and was told it would be resolvedAnother of the same bill arrived and again I called and was told the charges were all removed and to ignore future billsThis week I received a call from a collection service regarding the outstanding $balance and when I would be paying itI told them I would notI called AT&T yesterday and found out that the representatives at AT&T have no idea how sales, accounts receivable or collections actually workI have made a total of calls regarding the charges and, after numerous hours spent at my expense, am still waiting for that last $to be removedIn my estimation my time spent has a value that needs to be returned to me somehowThis is a situation where the complete and absolute incompetence of AT&T might cost a mark against my credit rating for a charge caused by their inability to operate within their own systemIMO this borders on criminalThere is NO WAY AT&T is an A+ rated company by actual customers, only the Revdex.com

AT&T has been hacked at some levelI just received a phishing call masked with AT&T's phone number saying my account is about to be suspended unless I enter the last of my social security number How is AT&T going to answer for this?

11-3-ordered via phone business phone web which was suckered into tv bundle11-8-installed, which was advised after completed web was slow but it was do-able per the rep11-9-adt install said NOT do-able too slow & I checked was barely able to function in general (had to cancel / pay for missed adt apt)11-10-CANCELED & was given confirmation#s which was also advised full refund of $once equip was returned & no future inv being acct less than 24hr only (after run around w diff unprofessional non English speaking reps /hr of time wasted)11-11-returned equip / have receipt & ordered REAL service capable for adtSTILL NO REFUND - AND recd an inv for $1st mo bill as well as acct still shows active as of 11-28-11-28-tried to contact but on hold for over hr AGAIN until they disconnected on meHave also tried to email, to no availGoing to bank as well for fraud! This was a new business so they're collection will SEVERLY effect us for no reason

I have had AT&T internet for a year, I decided to get a wireless account with them when I went in they said I could combine my bills after days and got me all set up on an accountI then discovered I could not combine bills and after calls to the number and a store visit they managed to find out that somehow my social security number was wrong on my wireless accountThe store said they could not help me and to cal the number, when I got home I called and they said I had to fix it in store I explained that was not what the store said and I called the store who disagreed and had me call the number againA representative then called another store and had me go there to get it fixedThey closed the old account and opened a new one thought I was all set, then When we went to add my husband on the account from his account they said my account was frozen because they did not set it up correctly so we once again had to make a new accountthe store said they were getting the previous account waived since I had it for a few daysthey never waived it and I called to pay the accounts and they could only find one with the right social number for me to pay and said not to worry about the other onetwo months later after not getting a bill for that account I could not pay I got notice I was going to be sent to collections for itI had to call and make them figure it outAfter the company made so many mistakes and I kept calling trying to pay it I have decided I will not be renewing with them when my contract is up due to their attitude with the situation and not being able to give me a solution for days on end

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1for months I have spoke to several people with directv about my bill each time they tell me what my bill goinga be but when I check my balance it is always more I tired of them telling me different things and treating me shabby this month they say it goinga be $by them loyatlly people when I call they give me a excuse they donot have my call so why they say it be recorded

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When signing up for service I was quoted that the contract length for both price and commitment was for years I validated this specifically asking the agent that this was accurate as online was only for year price lockI was told the benefit of calling was the price was locked in.There were numerous other problems that have since been resolved, but during the installation I was told by the technician that since the merger legacy ATT reps have been quoting things that aren't true and unfortunately the customers are left out to dryI've chatted and called with ATT and this has yet to be resolved, I keep being told someone has looked at itProduct_Or_Service: DirectTV serviceOrder_Number: XXXXXXXXX

The following review is my opinion of ATT, based on my more than years as an unvalued customer of theirs:
Att has done away with any and all incentives to stay with them, jacked their prices way up and added ridiculous feesTheir service is poor and they customer service is disgustingThey lie and make empty promises all day long, and their advertisements are misleading and they ultimately take advantage of their customersATT used to be a decent company, now their greed has just taken over completely!

Lost track at how many attempts I tried to correct for a service AT&T failed to provide many timesI have with company for about month and it is the worst months of my life I have to call ATT every month for something on my bill or with my service and ever time you call you get push around I call last night about my cable not working I pay a month for what, when I read the message that was on my TV the lady to me to go by on component cable and my TV will work if that don'ts not work to call back and they send me one or sent me another box so ask what am I pay this comply for if I have to go and by something for my TV to work she told she don't what to more to tell to do, like I side every month I have some thing going on with this companyI was charge for a box I don't service I never and for someone to come out my house is and no one ever show up to my home ever time you make an appoint it get cancel on the system and no one calls youso ask how to cancel my service with the company they told me I have to pay to cancel service with them WOOOOOOOOOOOW I saidI need to cancel my service but will not pay the for a service Ardle ever work at allI don't think is right

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started an account for *** UverseWhen I got the equipment I set it up and found out through troubleshooting with *** Technical support that I was not getting a signalI had to end up canceling service that same day and was to receive my deposit back in full which was $After many weeks of waiting I didn't receive it, I called *** and they said they were sending itI waiting again for many weeks and still nothingI have done this now several times and they keep telling me the same thing "they are sending it." but now it has been months and I still have not received my refund and I don't feel I ever *** without this complaintPlease help me get this refund
Product_Or_Service: *** Uverse Internet
Order_Number: N/A
Account_Number: XXXXXXXXX