AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My ATT account was closed back in JuneWhen I closed my account, I was told I owed nothing because the account was setup for less than a weekI notice a bill on 9/I called ATT and they said it was installation chargesI was not told about installation charges when I closed my account but was not surprised they didn't inform me of it but at the same time did not expect a bill from them since I didn't have their service for longThey sent me to a different dept to set up payment arrangementsI let them know I would pay it on 9/She let me know that she nptes the account for paymentI get a call from a collection agency on 9/25, saying they are collecting a debt on behalf of ATTI call ATT back and of course they see that I called on 9/but don't have any thing on record of my payment

This is ironic considering I had yet another experience today to add on to the U-verse/Wifi debacle I've experienced with your companyI'll save my energy regurgitating all of the issues I had earlier onMore recently, due to the Hurricane in Houston, I was forced to moveafter being out of my apartment and displaced for five weeksI did so, and I disconnected all of this equipment and contacted AT&TWe spoke about putting the account on Hold due to uncertainties that existedThe gentleman did so, gave me a reference ID, and said to call back when I got resettled I moved, but shortly afterwards, I was notified that I was going to be sent out of the country for work for upwards of four months' timeAs a result, I again called AT&T and notified them of this, and they said I was still on hold and to call when I returned to the countryI should note, while in Diego Garcia, I had no AT&T phone service, so I could not be reached via phoneAlso, before I left on the same call, the gentleman assisted in merging my two accountsThe next time I logged on, both accounts were there and accessible fro one accountAs a result, I had no reason to believe that, when I logged on to make payments while overseas, both accounts were active and that I was paying for both
When I returned to the U.SI found mail and received calls from a debt collector regarding some $debt related to AT&TI looked online, but I showed no balance as I had kept up with my billsI checked my e-mail account, no e-mailsNaturally, I was a bit confused and concernedI worked through a chat session (two reps in one session) two weeks ago, the guy helped to supposedly merge my two accounts, and he stated no issues existed with my accountsHe then disappeared and transferred me to someone else without saying he was going to so do
I logged on immediatelyThere was still only one accountWhat had that rep done over the minutes we were chatting and working through this issue? Whose account was he looking at???
So, I called again a week later after receiving more threatening calls about this mystery $outstanding debt to AT&TThat time, I spoke to FIVE different representativesSome okay, some very rude, some didn't help at allThey providing conflicting informationI was told my account had been cancelled in September by mistake rather than placed on HoldI found this to be odd since I had spoken to AT&T reps after that over the phone before going overseas who assured my account was on hold, not cancelledI was also told that the charges were due to the equipment that I had not returned because, well, I had planned to reactivate my account and had never authorized it to be cancelled since there was a 2-year contractOne of the gentlemen told me that the day I was calling was the last day that I could turn it inI assured him that he would need to adjust that because I clearly never authorized the cancellation in the first place, it was done in error by AT&T He transferred me to another rep, a woman, who said he was clueless and that there was no deadline for returning the equipment! She said I could return it to ANY AT&T location, and after I asked for an address, she provided one to me so that I could return the equipment
Today, I went to an AT&T location as instructed with a big bag of equipmentI walked into the nearest store while I was out running errandsThe rep told me they could not take it and no AT&T stores take the returnsHe said, which was first to me, that I would have to go to some UPS store to return AT&T equipmentI asked why the AT&T reps on the phone told me to return to the store, and he simply repeated himselfNo apology was offered, so after asking for a UPS store address, he wrote it downI ended the meeting very upset and frustrated with AT&TI exclaimed that, it would have been nice at some point, if someone at AT&T would have apologized ONCE for this entire disaster they createdHe just stared at me....he said nothingI left the store
I am VERY unhappy with AT&T, and due to all of this, I made NO EFFORT to set up another contract for this service with AT&TI am happy with that decisionCustomer service failed me on MANY occasions in this one incident, and this doesn't even include when I first orderd and the initial sissues and poor customer service issuesNo thank you, AT&TI'll keep my mobile, but I will never use U-verse again

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In March I contacted DirecTV after seeing a promotion that included Internet & cable bundled for $I set up an account through DirecTV & scheduled the installationI learned at this time that DirecTV partners with *** for their Internet services, I was not aware of this partnership prior to setting up an account with DirecTVOn March 18, 2015, DirecTV workers came to my home to install the cable portion of the bundle dealThe DirecTV workers then notified me that they were unable to install the cable because my apartment complex did not allow the installation of cable dishes on the outside of the buildingsBecause *** internet was half of the deal, it was installed as planned because there were no issues like there was with the cableI was told by the DirecTV workers that because

By far one of the worst cellular providers in the United States if not the worst Horrible customer service Was quoted different prices in minutes for the same plan Then told none of the prices were valid and I would have to pay a different price if I wanted to continue to give ATT my business After being an ATT customers for years we'll be leaving as soon as our contract is up in July Nothing but a bunch of liars and scam artists working for the company Do NOT TRUST ATT! Revdex.com is also an obvious sham if they are rating ATT an A+ business yet the majority of the reviews on it's site (228) are negative for ATT Big business looking out for each other to shaft the American consumer

AT&T has quite possibly the worst customer service I have ever experiencedLast week they lied to me regarding new service I was setting up (while convincing me to switch from DirectTV to Uverse)When Uverse was installed and we discovered what we were promised regarding our tv package was not accurate I called to complainNO ONE was able to help me and were unwiling to rectify the situationI cancelled by tv services immediatelyWhen deciding whether or not to keep their internet services, I was again promised an internet speed and price and was told I could call back today for the same priceIt was dejavu again when I called this morning and was told the agent gave me inaccurate informationThey cannot be trusted and were not willing to help in ANY way to better the situationI am a long-standing customer but this permanently damaged my view of this company - untruthful sales techs, loyalty managers that promise to help but do nothing, and unsympathetic to all of the grief they causedI am highly disappointed and outraged at their lies and lack of customer support

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Received Bill from AT&T for $Called 5/7/and asked why bill went from $to $Told if I stay they will reduce to $of which I paidAsked what bill will be from then onI was told about $more than competitor and be around $with taxI said OKreceived next bill for $Called after seeing $bill on emailWas told I have to pay that amountI asked why I was told $figure and was told they didn't know why they would tell me that and that they would take $off my service monthly if I stayed for monthsI said go ahead with the discount but still want to know why I was quoted $They said the would check into itAfter receiving paper bill, I called again 7/17/and was told I have to pay $billTold them I was quote

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In Feb 4th I contcat *** X-XXX-XXX-XXXX about internet and telephone serviceOn the phone the agent told me there is a fab-optical internet and telephone service in your buildingSo you can get 45mb a second internet speed and telephone tooThe installation date was Feb
When Technition came to my home, they told me there is no fab-optical in our building, only has DSL serviceThe internet speed never can reach 45mb in my computerSome time 5mb some time mb
On Feb I call X-XXX-XXX-XXXX, talk to ***She send second technition to my home, but the probolm he can be fix due to DSL
Saturday and Sunday their office was closed, so I call them on Feb-XX-XXXX MondayIn the morning until to afternoonI spanned hours on the phone take to agintThey was *** Bed and ***,

At&t keeps running my credit and my score has dropped pointsI don't understand why they're running it and I never ever had at&t u verseThis has been going on since I need this to be resolved asap!!! This is ridiculous!!!

AT&T trying to charge me a MONTHLY EQUIPMENT FEE when they're not supposed to
I wanted a newer modem to better handle the newer, faster internet speed(s)My previous modem was mine - bought & paid forWhen I called AT&T for the newer modem...NOBODY ever said ANYTHING about having to now incur a MONTHLY EQUIPMENT FEE - also could not understand WHY they wanted me to send them my older modem that BELONGED to MEI sent it to themNOW...I'm being charged MONTHLY for an equipment fee that I shouldn't be charged for
SEND MY MODEM BACK AND PAY TO SEND THIS NEWER ONE BACK THEN
What a neat SCAM huh?

From: *** Sent: Wednesday, July 26, 9:59:PM
To: AT&T Office of the President
Subject: Re: AT&T Case ***
Hello I sent a response to your email at the beginning of the week and have not heard what the next steps areIs this something you are checking on or should I contact someone else? I do not feel as if I am asking for too much considering how many times I called into the company questioning the bill On every recorded call I was told I have a credit I just want to resolve this issue and be done with itPlease and thanks!
Sincerely,
*** ***
________________________________________
From: ***
Sent: Monday, July 24, 4:26:PM
To: AT&T Office of the President
Subject: Re: AT&T Case ***
Thanks for the information I appreciate the fast response now my issue is why after five calls into the office no one noticed thisI gave all kinds of information and called every month I got a bill being told I do not owe anything so this bill went into collections because of ATTI gave my account number, phone number, and no one could
see this issueOr maybe someone would have taken the extra step to see I actually owe a billWhen I worked for Sprint if a person was told something on the recorded line it is what ever that person saidDo you guys have a similar practice I shouldn't be in collections when every time I called I was told I have no billI should have the 87.?? credit because that is what all of the reps I spoke with saidI would like the calls pulled and listened too please and thanksAt this point I really don't care about the why I am concerned with the representatives telling me I owe no billSo not only was the credit held ( I understand I owe a bill, but it wasn't applied there either) If this isn't something you can do please refer me to someone who can

Service Type: Residential ServiceAccount: *** ***Account: *** ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My grandmother is elderly and very sickHer phone was left unfixed by AT&T from Dec22, until today, Jan3rd I called practically each and every day and pleaded for someone to come out to fix her phoneI even spoke to *** *** at the executive office levelDespite my grandmother being a medical alert customer without a working phone to dial on, the phone was not repairedSomeone came out on both 12/and 12/but the phone was still left in an inoperable stateI asked that a cellphone be provided by the company so that my grandmother can dial in the event of an emergency*** *** said that AT&T could not provide my grandmother with this lifeline of support despite her serious health conditionsI asked if AT&T could provide a life lin

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have dealt with att for quite a whileThis mainly started when I decided to switch my cell service overI have nothing but billing issues ever since that time, especially when I transferred over our second lineI was sent a bill to collect for a CREDIT that I was givenI had to end up cashing the check, send in a personal check, to finally get a credit backI wish I had each and every time that I had to call wrote down, but att should have record of itThe last time broke the camels back thoughMy extreme billing issues started when I decided to switch over to dish networkI have had multiple conversations with multiple people about thisStory: I was walking into Sam's Club one evening, I got stopped by a Dish repHe was telling me how Dish could save me money by switching over to them

the worst organization period they should be arrested for impersonating a company they are fraudulent, incapable, and worst of all completely unethical

On the phone for an hour on Wednesday to get my sorry gig data plan changed to a plan that is comparable to Verizon's gig planCsr's gets it changed to a gig plan that actually made my bill lessCSR is so nice she even threw Showtime in for months because we have directv, internet, cell an home service all with at&tMy data is dragging today so I check and see the changes were not madeCall back today and I'm told the changes did not take effect for some reasonCSR says he can make changes but my bill will go up $UnbelievableI will turn off all of this att&t garbage before I pay an extra $

When I went to the AT&T store here in they didn't respect our agreement, they would tell us one thing and when we would call customer service they would tell me something totally differentAnd ever cents then all we have had is problems

I opened an ATT unlimited choice mobility plan early July and signed up for Directv Now when I opened the accountI were told that Directv Now, including HBO, will only cost $after discountsOn Nov 22, I checked my bank account and found that I was charged $per month by Directv NowI contacted ATT immediatelyATT people asked me to chat with Directv Now, which is a part of ATT (they said the Directv Now does not have customer service number, and could only be reached by online chat)I used several hours to be directed from one person to another person and finally reached a representative from Directv NowThe representative's name is ***After chatting for a while, she understood the issue and told me that the Sales Representative at ATT store gave me wrong informationI should pay $each month for Directv Now including HBOI told her that it is ok to pay $per month since my family used to watch TV in the past few months and I do not want to change that*** then to

I have attempted to contact someone about an overpriced landline for the past week Each time I call the number on the bill, I get someone in Asia who proceeds to look into the bill only to find out they only have access to the internet portionAfter hour with this, I am transferred to a "number" which they cannot give me only to hold and never get anyone on the phone for another hour
All I want to do is to change the due date on the bill and talk to someone This is unacceptable! They need someone in customer service who will pick up the phone and the people at the number given for service need to be able to help with all of att's services
I have been with them for over years and this is the worse company for customer service Also when they call they need to leave a direct number where I can reach them

On March 22, 2016, I had AT&T internet installed and if I had it installed than I would receive a reward cardI never received the reward card that I was promisedI was told that I had to contact att.com/rewardcenter however when I tried to put the claim number in it would not work I have tried it ever since April and I still can not get it to workI think that this was just a scam to get me to sign up for the internet and I would like to get my card that I was promised

This review is for Regina ***(manager) for the customer service department for at&t cellularRegina always remember when you are representing a company to keep your attitude in checkI have been a loyal customer for 10+ years but after speaking with you and getting told "like I said" times I am finally making the switchEven after I pointed out and you agreed there was a $overcharge on my account you offered no apology on behalf of the company you represent nor any compassion for this company wasting my time and trying to get on over on me againSeriously you are representing a company and I hope the people that understand what it takes to properly represent a company fire youGood luck with your horrible customer service skills and crappy attitude

Sales rep lied 25mbps internet+DirTV for months @ $55/mo when actual bill for 12mbps int+DTV =$79/mo for 1st mo, $96/mo for 2nd mo
Unable to recall exact dates:
Early Apr - numerous sales rep called me on cell phone, offering to match 25mbps comcast high speed internet service plus direservice at $fixed for 24-month so long as we sign a 24-month contractWe were paying approximately $60/mo for cable internet plus basic local channel with ComcastWhen we declined, one of the reps, name*** or *** *** @ *** persevered and talked husband into switching, with attractive deal term such as free-installation, free-equipment, plus $gift card We were led to believe the monthly cost will be lower than ComcastAn installation date was set up, and we proceeded to cancel Comcast service on Apr All discussion took place on the phone without written documentation or email, nor explanation of exact internet service or TV package As