AT&T

Terrible service and everyone I have "tried" to speak with in customer service doesn't speak English and I cannot understand a word they say Terrible experience by far in a long time

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My parents are elderly and my mom is death, and their telephone service goes out at least once a week, and in the last year a tech has been out four times every two months to try to fix the problem In the three years of service the telephone goes out every month I want the problem fixed A tech is due out tomorrow, but as stated, the problem always continue even when a tech is sent The phone will work for awhile and then goes out My mom has a TTDY telephone, and I am not sure if that is the reason ATT cant resolve the problem permanentlyThe account number s under *** *** *** *** *** *** *** *** XXXXX My name is *** *** the daughter XXX XXX XXXX
Product_Or_Service: ATT Uverse home telephone
Order_Number: none
Account_Number: XXXXXXXXX

I have been having problems with my Internet since October I have been calling and talking to people at AT&T on a monthly basis regarding my bill and Internet issuesMy billing went up from $per month to $per monthAt the same time my Internet speed slowed from MBPS to MBPSI have been asking for all this to be corrected each month with no resolutionI was told that a supervisor would contact me in order to resolve this issue and after waiting months for that call it sill has not occurredI have thought about disconnecting my service with AT&T, but I have been reassured each time that the problem can be fixed
Product_Or_Service: internet
Order_Number: none
Account_Number: XXXXXXXXXX

Sometime in the summer of I entered a two year contract with AT&T for DirectTV and home internet service at 6Mbps After one year I decided to move to a different rental house The property management company stated that they did not allow satellite dishes on the property so I called DirectTV to discuss my options I explained that I knew that I had a contract but that I was moving and could not take the service with me and asked if they could help me I was promised that DirectTV could waive the fee given a written statement from my property management company, and that the process would need to be handled in an AT&T store I was also informed that the highest internet speed AT&T could provide at my new address was 3Mbps which unfortunately is half of what I was getting at my old house I acquired the letter on the letterhead of the property management company and went to my local AT&T store There, I was able to call customer service with the representative and complete the cancellation with the promise of no early termination fee At this point my move was going smoothly My only complaint was that my new address could only receive 3Mbps internet speed and the internet was more expensive than the 6Mbps
In July I got my first bill at my new address and there were over $in additional charges for an early termination fee I called DirectTV and they informed me that I had a $balance with them and any issue should be handled by AT&T I called AT&T who attempted to send me back to DirectTV I argued and explained that this was an AT&T billing issue I was routed to AT&T billing The representative told me that the promise originally made to me about waiving the early termination fee was not one that could be honored and I would be expected to pay the full amount Ihung up and called back and reached a new representative and informed her of the story to this point I told her I was very dissatisfied with the service experience I was receiving and would like to cancel my service This representative asked if she could escalate the issue so that I could potentially get the solution I was originally promised She told me to allow up to business days for the escalation to be reviewed and in the meantime to ignore the extra charges to my account
In August I got my first letter letting me know that my account had a past due balance I called customer service again They again attempted to send me to DirectTV then after a lengthy explanation routed me to the proper person This person informed me that the escalation was still under review and that I should continue to ignore the charges Later in August I received my August bill This bill had my internet charge for July as well as the $225.xx early termination fee I again called customer service Again they attempted to send me to DirectTV and again after a lengthy explanation routed me to the proper person I now expressed concerns about my credit and about termination of service along with the collections letters and the two months that this issue was taking to resolve This representative looked into my account and saw that the escalation had been approved for credits to be applied to my account He told me not to worry about cancellation of service that he would make a note on my account extending the grace period until the credits were applied He told me to pay the fees associated with the past month of internet and to check my September statement to ensure that the credits were applied One day in early September, I came home from work for lunch and did not have internet service I called AT&T This person then informed me that my account had been suspended because of lack of payment I asked to speak with a manager He reviewed my account and restored my service and again ensured me that the credits would be applied to my September bill One month later I got my next bill and again the fee was on the account I called again and was sent from the payment service desk to AT&T billing, to Joint Billing, to DirectTV Billing, back to AT&T billing, then up to a manager and again to a higher manager After hour and minutes I was assured the credit of $225.xx would post to my account in hours hours later my service was again terminated I have cancelled all services

my heart is breaking reading all of the customer reviews of AT&T if there is an evil empire, it is AT&T I have never heard of any modern day organization causing more suffering make no mistake, this is not just poor customer service, but a very deliberate plan to persuade any challenges to their erroneous charges, sudden increases, and a variety of other slick revenue generating schemes

I give AT&T negative review The admistrative and coalition with Direct TV is the biggest money scam out there We had you verse and the cable got cutThe technician came out spliced and left it ON TOP!!! Of the groundAnd still charged us $ We built a new home behind our old home was going to have it and direct tv moved they were going to charge us $to move the service ft And they claim if you move it's a free reconnect and movement A bunch of underhanded monopolyPlease I beg anyone if you don't have to use them DONT!!!!!! They do nothing but take your money and provide a sorry serviceAnd lie on what they will do

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved I***lled at&t to let them know, the new address is *** *** *** *** XXXXX I was told they only had the house number and had to add the unit number to the computer and had to***ll back in to days I asked if it would be a problem seeing someone had att internet in the house to get internet just in my unit/room they assured me it would not I had to***ll back numerous times before I could get through, the***ll was dropped by att while on hold, one time after holding about a half an hour When I finally do get through I explain the situation to the lady, she says she has got it, and it'll be no problem to transfer my service, although she doesnt know about getting it just in my room, I let her know the first lady said it wouldnt be a problem so she tells me it

It first started with my parent that are retired, they are paying way too much for just services of home phone and the slowest internet possible from AT&TThey were paying $a monthI told my parent to go with Comcast Xfinity for the same price they can have all services of home phone, internet, and cable TV with a faster internet speedThey agreed and asked me to call AT&T to cancel all their servicesAfter talking to the first agent from AT&T she put me on the phone with the cancellation retention agent, and they began to tell us everything they could to keep us as AT&T customersTheir offer was unbelievably great, possibly too good to be trueThey said they would give us a price of $for all services of Home phone, internet, and cable TV with a gift card of $and All these cable channels like HBO, CINE-MAX, HGTV, and all these premium channels, and all for just $plus tax, which would bring the total to $94.00, mind you, they had also said it was free installation of the cable TV from Direct TVWhen the installer showed up to install they tried to charge my parents for the installationWe call to complain to AT&T about that and they fixed that, but we quickly noticed that we didn't have the channels we were promised( Strike )weeks later my parents got a bill for $200.00,(Strike ) apparently for $for internet and home phone service plus $for Direct TV cableThis is not what we were promised, and would have never accepted these services from AT&T, if that was what they would charge usWe called and canceled and they sent us a box to be able send them the equipment, they never mentioned anything about cancellation feesWe got the box and sent it back thru UPSThey have Now sent us a bill for $for the cancellation of Direct TVThey have no accountabilityWe have called multiple times to clear this matter up, and we were told that we would be charged the $for canceling Direct TVI complained to a higher up manager, because we were never told anything about canceling charges when we agreed to the services we were promisedThe manager told us that he would waive these fees because we were lied to by the retention agent that promised us all services for $Days later, Apparently those charges still stand and have not dropped off my parent AT&T billSo we called again with another agent saying that the agent was mistakenThese conversations are all recorded and are noted that these charges are not valid, this is what I was told that the agent read to meThe agent continues to stand by those chargesI have spent at least a total of hours thru out the week on the phone with AT&TI have now given up trying to talk to them to get this resolvedI have come to the conclusion they would say anything to keep us paying those high pricesI will now make my case to NBC investigates

Order 22-*** The original order was to transfer wireless lines to AT&T During the order process, the AT&T website captured phone numbers to transfer and IMEI to verify portability to AT&T The process verified phone numbers and IMEI were compatible After receiving the new SIM cards, I attempted to activate per instructions online The website stated the SIM cards were activated already and call a phone number I attempted to resolve via the automated phone service numbers but ended with similar results I attempted to resolve via AT&T website chat bot service with similar results It's cool that AT&T has this automation but I feel they should provide that disclaimer instead of mis-representing an actual customer service agent I finally was directed to a customer call center phone number The call center was unable to locate information on my order or resolve the activation process After further review, using Verizon's website, two of my phones are not eligible to be transferred to Verizon since they are locked with AT&T My assumption, AT&T would not be able to use my other two lines since they were originally Verizon but the AT&T order process (and chat bot during initial purchase process) stated they were eligible for transfer Also, I located another link on the AT&T website that stated the phone numbers could not be processed even though the order process stated they are eligible The new SIM cards showed my current phone numbers on the new SIM cards Overall, four different channels that are not sync'ed creates a very bad experience (+ customer pay $to activate each line, unbelievable!) Hopefully the order cancellation process goes more smoothly but assuming I'll have a credit card dispute in my near future Hopefully they will protect my personal information & SSN better than their order process End result, I am staying with my current provider...even though more expensive but definitely better customer experience It's was not surprised by the F Revdex.com rating

I have been with them for years and their customer service is not working in the same pageI call in to set up arrangement and I was told ok for the dateNow they disconnect my service for being days late and the funds coming in the day after they saidIt left my account in the day I was toldI was also told that I was fine for the rest of monthWhen spoke to manager they advised they can disconnect when they feel no matter whatMy problem is if I do what their associate tells me , why and I paying the price ? No one wanted to help with problem just kept saying pay itEven the manger was saying the same thingNot the first-time I have gotten misleading advicefrom their representativesNow I am locked into a contract, because of another misleading repThey need better training so they can all be cohesive with information
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer for years at numerous addressesI recently transferred service again when I moved on March 1, I was told when I set up service that I would receive a $rewards cardAll I needed to do was contact billing after installationI did thatBilling told me I needed to wait days after installation had been done and to contact billingI did thatI have had numerous chats and phone calls with off shore people I cannot understand, nor do they have the ability to correct the issueI was also without a major network (CBS) for months of my service at the previous addressI am trying to collect what was promised to me, and they have done nothing to honor the promotionI just spent minutes with an off shore person I could not understand for the 5th time to try and res

Horrible customer service and extremely deceptive practicesI went into my local AT&T store to get my daughter a new phone because hers was years old and the battery was badI had my own phone almost paid off completely and the salesperson told me the best thing to do was for me to get the "Buy One, Get One Free" deal, whereas I get an iPhone and my daughter gets one for freeI asked what the "catch" was on that because it sounded too good to be trueHe stated that there was no "catch" and I would only be charged her phone payment for two months and in the third month I would get it credited backThe only thing we had to do was get rid of her old line and replace it with a new lineI asked what the fees were to do all of this and he stated there were "zero fees involved" so like a sucker I chose to do thisMy bill went from $per month for three lines and phones to $320, which is even more than my car paymentAs a single mom, with no help, I can't personally pay a $phone bill and when I looked at it deeper there was a $activation fee for the line they cancelled and added a new one (would have never done that if they told me about that fee) and a $upgrade fee for my phone, when they took my phone that had already been paid $on it and I could have at least sold it and made $250-off of it, so why am I paying an upgrade fee when you guys got my iPhone that I had paid over $on????? Had someone been forthcoming about this, I would have never done this, knowing it would force me to choose between feeding my kids for that month or paying for cell phones, when I could have just upgraded hers and been paying the same amount as my old billI feel I was lied to, in order to make a sale and yet when I call customer service, I'm either put on hold for minutes (they never even came back on the line), or I am treated like a very unvalued customer who has given you nothing but loyaltyI am contacting Verizon to see if they will buy out my contract and find it very sad that you are willing to lose a loyal customer who pays you thousands each year, over $that you lied to me about and your customer service agents call "IMPLIED" feesMan, I would love to charge many people "implied" fees for everything I do, but I am not deceptive and I'm not a liar like the people in this company obviously areI will be taking my business to Verizon and hope that AT&T is happy with me now telling all of my friends and family members about the horrible experience I've had with this companyVery saddened

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT & T internet service very slowthey are not providing service as promisedinternet speed are lowered than promised at the sign up service
internet service should be mbpscurrently, getting mbps
they are pricing higher that what quoted in 28th may
Product_Or_Service: AT & T internet
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This event was last year from Jan - Jun It maybe too late but I just learn that Revdex.com might be able to help me with this
We moved to a new house in Dec and closed my internet account and opened a new AT&T service in the new home with a new account numberI learned that we have been billed for the last months for my old account after I we arrive from overseas vacationI called them and inquired why and they said the cancellation did not go throughThey admitted that I called on Dec to cancelled my account based on their record but still did not refund the whole monthsAfter talking to a supervisor, they only refund me months worth and placed the blame on me for not checking my credit card bill - imagine thatIt is my fault now that they did not cancel in correctlyThe f

Service Type: Residential ServiceAccount: XXX XXX XXXXAccount: XXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is using advertising to entice customers to BUNDLE their servicesThis has occurred with several acquaintances of mineMy own experience in this regard is as follows
I received several advertising fliers promising a single single reduced price if I bundled my Internet, TV Dish services, and telephone using Direct TV and AT&T phone serviceAfter I accepted the AT&T officer, and my old internet and TV service were cancelled, I l was informed I was dealing with two companies (AT&/T and Direct TV)When the installers came, I learned I was dealing with three companies (Direct TV, Viasat, and AT&T) and would be billed separately by each
According to the sales person on the phone, my total monthly bill for the next two years would be $However when I received three separt

AT&T failed to cancel my DSL account when I upgraded to U-verse and continued to charge for both (sending DSL "fees" to a collection agency)
On July 28, I set up a DSL internet account with AT&T for my personal use at homeIn 2015, I upgraded to a U-verse (wireless internet) account, beginning for the billing cycle Feb 14-Mar 13, AT&T failed to cancel the original DSL account (account # ***) when they upgraded me to U-verse (account # ***)AT&T charged me for both services through August (even though I was only using one service - the upgraded U-verse - for those months)When I realized that the technician that set up my new U-verse account failed to cancel the old DSL account (as he said would happen), I called AT&T and told them of their oversight - they apologized and said that they would cancel the old DSL account and reimburse the amount I was erroneously chargedI went through this process two times with two different billing representative

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet installation appointment was cancelled by AT&T's "system" less than hours before the appointment and they are not willing to reschedule with any kind of urgency; and even when they are able to come out, they are only available at times during which I am at work, so I am now being forced to take time off of work in order to get my internet installed in my houseThis is the fourth time that I have had issues with their customer service department and I am heavily considering switching to Spectrum.Product_Or_Service: Internet service, 50mbpsOrder_Number: XX-XXXXXXXXXXXXXXXAccount_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: unknownAccount: unknownReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ordered AT&T Uverse (phone, internet, TV,) combinedNever received the phone service because they were not able to connect the service in my areaCancelled service and returned equipment after paying the first monthSoon after I became ill and was put in the hospital in a comma foe monthsDuring the time I was in the hospital, AT&T contacted my new wife and demanded that she pay the entire contract that I had cancelledShe stated she paid the contract, although she was unaware that I had made the contract with AT&T, for fear that AT&T would try to ruin my creditShe paid AT&T $from my check book and I want this money returned to meI have dealt with AT&T several times only to be told they would send the money or transfer me to several different departments until I reached a "so called"

In January I ordered the voice internet plane It was the UVERSE system voice over house phone internet new product
About week ago this mouth march I received my first bill $
that's work they did not do, that's (fraud) to meso I call to ask about that charge they said charges were phone jacks $55.00x8= $ATT called it UVERSE(VOICE JACK INSTALLATION)know one worked on my jacks so I call all the technician that worked on my year old house the phone Jacks are steel new it started with *** *** and he knock out everything phone line the alarm system and my exiting internet that I had mbps know service for weeks and then Summer Clark tech came out she could not fix it Pat he got the phone line working all he only works on land-line Author he got one UVERSE line working on the internet *** he worked on the phone and alarm it did not work Pete work on phone line steel alarm did not work
all because the first technician (Messed up) everything this we

This company reported and decreased my credit score for services that's were not and have not been used in years I have contacted this company several time about this issue and they are still reporting this unused charge on my credit score nothing is getting done about the issue and they are still reporting for a mistake done by one of their own employees in the first place