AT&T

We switched to Directv were told we could get the internet, landline and the smallest pkg of TV channels for $plus $per for any add'l boxes My husband took pictures of the chat he had with the csr and verified this total twice When the first bill was available TV alone was $plus for just the TV He was on the phone for hours talking to several different people some who said they could see the chats others who said they couldn'tThey wanted a chat ID which he did not have He could not talk to the guy he chatted with They would not let him send the conversation to them to seeThey said they had no package with that price Found out today another family member was quoted the exact same price, but wanted the 2nd to best packageShe of course did not get that price either You can not talk to the same person twiceIf you get disconnected you do not get a call back, you have to start all over againWe looked at the bill and it has come down to about $for all three not including the outrageous tax they have to chargeAT & T is a total scam do not believe anything you are told They quote good prices to get you to switch and do not stick by it

My family and I moved into a new construction home days agoWe still do not have internetAT&T is not helping
I have spoken to over a dozen AT&T reps and have been transferred at least timesI tried going into a authorized storeBut no one is helpingMy family and I moved into a new construction house days agoWe have been trying to get AT&T internet and we are being told the house is not in their systemBut the house is pre-wired and the neighbors have AT&TI just want them to come out with a tech to inspect and connect the line so we can get a service going onWhen I talk to someone in technical support, they tell me I need to talk to someone in salesWhen I talk to someone in sales, they tell me to talk to someone in technical supportThis has been a nightmare and extremely frustrationOne would think that getting internet service would be as simple as calling AT&T and that's itThe lack of understanding my needs and the lack of internal departmental communica

Still have not received my credit amount sent to me
Closed account and still have not received my refund for my credit

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I filed a previous complaint for lack of delivery of a replacement remote control for my U-verse DVR boxThat was resolved, the remote was shipped and I was offered months free HBO/Cinemax plus a free months internet speed upgrade
I just received my latest combined bill and there is a $charge for an "AT&T U-verse TV Point Anywhere RF Remote Control"That is not what I initially orderedI ordered a $replacement remote which was charged to my credit card that I provided when I placed the order
This is absurd that this company can't get anything right
Product_Or_Service: AT&T U-verse standard remote control

On February 27, I ordered ATT internet bundled with direct tvThe installation was originally set to be March 2, Direct TV then rescheduled until March 7,The technician came to the house and there was confusion about the orderI had ordered one direct tv box and two smaller boxes for the bedroomsHe insisted I had ordered boxes and that he had to install all the boxesSo finally after hours of trying to resolve this issue the technician was instructed to install the last box on a tv we were not even usingHe left without ever mounting the satellite dish on the roofAfter multiple calls to technical support because the reception goes out (since it is not mounted but sitting on the ground where he left it it has no line of site)Consequently it does not workI have tried to cancel this service multiple timesI have spent hours on the phone being bounced from one person to another without any resolutionThey promise to call me back and do not do itSomewhere

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1No dial tone on At&T phone service I called the phone number listed on the website and billing statement on Sunday 1/22/ All I got was the automated phone help, which was no help at all I kept asking to speak with customer service and all I got was a "ticket" set up for someone to come out to the house sometime before Wednesday at 6:pm I called the same phone number again and tried different options to try and speak with live person and the automated system said I needed to call during business hours Of course the automated system did not give me the "business hours" I tried again Monday 1/23/and got the same messages from the automated system This is an elderly couple that are confined to their home The only means of communication is their land line if

The WORST company on the planet! My mom wanted to get Direct TV installed and didThat night the whole system went down and she called to get an appointment to get it fixedNow, after hours, the technician has not shown up and a call to the "customer service" department has resulted in a "they may get there by 9:p.m." replyI had to actually tell the woman (the call went to the Philippines) what the time zone here is and that it does not go by military timeThis isn't the first time this has happenedShe is trying to switch out of UVerse because it only worked sporadicallyThey also tricked her into a contract and threatened her if she should leave itShe is years old and does not use the internet because she does not have that service (thank God!) from AT&TThey also want her to box and return equipment herselfSomething the technicians can easily doThe "customer service" department also wanted her to fix the defective piece of equipment herself! Really, AT&T? Perhaps she should be paying you to provide NO service because you are so great! I am so grateful to have Comcast at home, myselfWhat problems I have had with them were taken care of quickly and cheerfullyI have used the Revdex.com to submit complaints with two other companies and they were of great help! Look like I'll be doing it for AT&T on my mothers behalfSeniors, beware! They take advantage of you! There is no communication between departments, apparentlyThe last technician spent hours trying to get through to the company he works for! Is there anyone running the company? Lastly, like other people here, how in the heck did they get stars out of 5? With only positive reviews out of 753? If that's an A+, what does an F look like?

I have had the worst experience in the past month dealing with AT&TI signed up with them in June on the BOGO dealI was supposed to have credits applied after 3months or soTo this day, I am still paying the installments on the BOGO phoneI called AT&T FIVE TIMES IN THE PAST MONTH! and still have not had it resolvedThe last person I spoke to was a manager named Destiny Bowie who told me there was no one who can resolve my case today and no one above her who I can speak to because "they would all say the same thing" and that those above her "are not available for 48-hours from now"In addition to this RIDICULOUS customer service, Destiny had more attitude than I did! And I am the one receiving the injustice! AT&T needs to get it together to resolve my issue ASAPI am tired of hearing I qualify for BOGO but no one knows why the system is not applying itAnd still not having it resolved! Service AND Customer seRVice are trash at this point

We have been ATT wireless customers for almost years and we recently moved from GA to TXWe were talked into Uverse and wireless bundlingOur bills have been over $a month and nobody can tell us whyI call and use FB IM to no availThis bill came and it was $The rep put it on auto payment and I didn't authorize thatThen it says my next bill is due on 11/18? HOW when this was suppose to be due on 11/2'? And it is $280! None of this makes sense and we can not seem to get straight answers from anyone at ATTWe never had any issues with just wirelessWe only have wireless and internet with them because we canceled the TV portion back in AugustOur bill has been due on the first day of the month since we became customers years ago and now I was told it fluctuates? It has never changed from the first of the month until June when we bundled all this mess togetherI really just want my bill straight and to be refunded anything we have over paidBy now I've paid for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Advertising visa gift card if you switch to U-verseHave called for months and promise it is in the mail then call again and they have no record Can get anyone to help it send me my card

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Paying one of my utility bills through Chase Bank payment options, I accidentally clicked on the payor of a very old CLOSED account (formerly SBC, now AT&T) when I was actually trying to pay Com Ed the payor listed below SBC Amount $on 6-7- This account I believe has been closed since approxwith a zero balance SBC drew the money out of my acct I have spent approxhours (different times at an AT&T center) with the help of *** *** at the LaGrange,IL facility and have not been successful receiving my money back even after spending hours and hours with him Following up this man claims he did not keep any of the information that we gave him to resolve this issue including a letter from my Chase Bank rep., ***, showing that he faxed proof of payment b

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&T switched me over to Direct TV a few months ago because, ultimately, that is the direction they want to go inIn the past, I have had billing issues with At&T Direct TV billing me different amounts every month, which you corrected once I contacted youNow, my equipment which I have had not even six months if faulty, and they want me to pay to replace it Never have I had to pay to replace this kind of equipment Again, At&T says they cannot control how Direct TV handles things, but the truth is that At&T IS Direct TVI spent several hour dealing with something that should have taken minutesIn addition, they want me to hook it upI am not a tech expertTHey should be guaranteeing equipment and installationHow disappointing At&T has become now that it has acquired Direct TV and pass

I am an office manager for a family medical clinicOur office is in Grenada MSIn September I noticed on our Att account billing charges for a *** *** in *** *** *** Flower *** I immediately thought this was fraud, I contacted the fraud dept at Att who informed me that it was NOT fraud but an ATT mistake and that it would be correctedOur office continued to be billed each month for this *** *** in Atlanta GaI have been on the phone with them for hours on end since September which has taken time away from my job that needed to be doneStill today, I called them because we received a bill addressed to Jones Flower Co but using our physical address in GrenadaI have asked to speak to an ATT supervisor but would not be correctedThis is totally unacceptable and I continue to get passed around from dept to dept with no resolution at all

Combined bill with AT&T and Directv has not happened to this day and we are now going on months
I have been a Direcv customer for over years and since the merger between AT&T and Directv the service is less than mediocreIt all started when my AT&T u-verse bill increased back in August because we use too much dataBut I was told if I do combined billing then I would receive a cheaper rateI have made phone call after phone call but still do not have a resolutionI cancelled my service with Directv but decided to come back after I spoke to the girl who was very helpful but that was the last time I ever spoke to anyone who seemed to know what they are doing
I have spoken to supervisors who assured me that this would be taken care of, but I am still waitingNow when I go online to pay my directv bill it states I have no billBut I would probably have to call since in between trying to get this combined they removed my account from autopay (which I did not ask to happ

have had att for wireless for more than yrs, never had the experience I have had with UVERSE!
Enrolled in a promo they had for $internate, plus some channels I would have access to
year and a half waiting for the $to appear on my billIt never did, always paid, 120-monthly rangeI was promised a visa credit card, never came in the mailwhen I called the reward center; I was not able to claim my card because the time had expired(they never considered the times I called to claim rewards card through their customer service, where all I got was promised, and promisesProbably called about times, and nothing ever was solved)NOW THAT I CALL TO CANCEL SERVICE, BECAUSE THEY NEVER RESPECTED THE DEAL I SIGNED UP FOR, I HAVE TO PAY $DOLLARS TO CANCEL)I will not respect their fee, it is unacceptable! Just like they never respected their promoTHIS IS THE WORSE, CHANGED FROM COX TO THEM BECAUSE OF THEIR ADVERTISEMENT!!!

this is the worst company I have ever dealt with!!! they lie about the rates to get you to sign up, and then NEVER EVER honor those rates!! They speak terrible english and you cant understand anything they say, you will be on the phone with them for hours!!!! DO NOT SIGN UP WITH THEM!!!! I was told bill will be $for months, months in it is not that price, and never has been that price!!!And they can not honor that price!! This company is criminals and scam artists!!!!! They lie, cheat and steal!!!! They will also not honor the price they guaranteed and then when you cancel they charge a cancellation fee!!!

When I signed up with AT&T April they told me that I could add cable for an extra $a month and cancel at anytime Two months later I cancelled the cable because I lost one of my jobs and could no longer afford it AT&T has continued to bill me for the cable and refuse to take it off my bill I have called them over times for them to continuously pass me over to someone that cannot resolve the problem I am sick of getting the run around Never in my life have I had to deal with such crooks and hopefully will never have to As for me I run a eBay business and this areas only provider is AT&T Now I have a $bill with them for services that I canceled and never used FED UP!

months ago I was encouraged to change my AT&T plan form gig to unlimited The retail clerk at W 41st Street in Sioux Falls assured me switching was a no brainer In fact he told my husband and myself on different occasions our AT&T bill would go up $a month but our Direct TV bill would go down $so it would be a wash fast forward months and my bill went up $ this includes the monthly $DirectTV credit I talked to someone in AT&T's executive department regarding this matter and he was not able to resolve anything I asked if I could go back to my old plan but was told that is no longer available my bill went from $to $(minis the $DirectTV credit) to $a month this is $more a month and NOT a wash At this point I need this rectified as this is $over the next months of my contract So if this isn't rectified, I will pay off my phones and switch to another carriers I did some research and what I would need to pay off my phones would be comparable to the $overage so that would be a no brainer I would own my phone and go to cricket if someone can please assist me with this issue I would gladly remove this review at this point this is my only choice by the way, I do have the young man's name who gave me the wrong informationI kept his business card just in case something like this would happen

I signed up with AT&T in *** *** Mall for internet and cable services at the end of SeptI informed them that I was on a very tight but and at the time, I had Spectrum which I was having problems with their internet services freezing on meI said that I am looking for TV and internet service that would suit my budget that I was currently onThey mgrsaid that he had something that would help me outHe informed that my bill would be $88.xx monthlyHe showed me the computer and the how much the monthly bill would beHe also said that your bill for next month will be a little high but to come in and he would waive the set up feesI went into the location the following month and he made some adjustmentsSo the next month, my bill was higher againI went into the store, the young lady remembered me and made a phone call and had it fixed (at least that was what I thought)I went home, made my payment onlineThe next month, the bill comes in higherI called into the

I was sold internet service under the guise of multiple features and benefits which were all false
I had a sales rep come to my house and sell me internet services through AT&T The rep made claims that were and used to simply gain another sale The claims were:
The $40/month rate would be locked in for years, but it is actually locked in for year
There were no data caps on the plan, when in fact data is capped at 1024GB
The required credit check for setting up services was a soft inquiry and would affect my credit, when this was in fact a hard inquiry that would show up in credit report
The WiFi modem used new technology that could broadcast the signal several houses away from mine, but the WiFi modem behaves like any standard modem and broadcasts within the house but not several houses down
I have contacted AT&T on several occasions and been promised resolution and call backs None of the agents who promised these call backs have actually calle