AT&T

I want to start off by saying I have been a customer of AT&T for over years plusI normally don't review my bill in debthI have a family plan with linesWhen I added a new line with my sister to my account they had a promotionBuy one phone get one free so I took the deal so I could get an upgraded phone too along with my sisterThen months later I added on my other sister and her sonSame promotionShe purchased a phone and her son got the free oneHer phone broke and she had to use the insurance and pay $for the deductibleThey put it on my current bill that has a total bill of $My payment with all phones is around $with adjustment of $for one of the phonesBrings my monthly payment around $a monthI did the math and deducted the $from my bill and the total due is $So my bill is $higher than normalI have talked to different workers at AT&T about this and still have no ideal why it is higherReviewing my current bill it appears I'm not getting the credit for the promotion on both phonesI no longer trust this company and feel they are robbing me of my hard earned moneyI would like to be taken off all contractsSo each family can get their own service and I will search for a more honest company to give my business tooI really think someone needs to take a long look at this companyThey can not be trusted!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My contract with AT&T expired on September 15, 2018, after several years To renew with AT&T, my monthly bill would nearly double in cost to me
I contacted Spectrum (soon to be a division of AT&T) Spectrum offered a monthly rate, for the same services, of even less that I had been paying AT&T before my contract expired I jumped at the Spectrum offer
On September 19, 2018, Spectrum switched my total communication package from AT&T to themselves On that same date, September 19, 2018, I physically hand delivered all of AT&T's equipment to their carrier, UPS
Here was my mistake! I received another monthly billing from AT&T on September 25th, 'please pay by October 6th? twenty days in the future Like a dodo, I immediately had my bank transfer $to AT&T, to pay tha

My cell service has progressively gotten worse, and the company refuses to look into it or make improvementsAtt has also allowed unauthorized users to make changes to my account, purchasing a new phone and adding the payments to my plan without me approving or being presentThen refused to fix their mistake

I was told I was going to pay 45$ a month for wifi serviceAtgt been charging me 90$ a month for months.been trying to fix problem but att no help
In march I called atgt to cancel my wifi serviceCancelation dept offered me 24mbps for 45$ a month to stay with serviceI decided to stay with service due to the good deal they offeredFirst monthly bill gets home saying I owe 90$I spoke to atgt for hours on the phone cuz they claimed that no where in their system said that I was offered 45$a month for 24mbpsFinally someone found the offer she fixed the problem and offered free home visit protection due to the inconvenienceNext months bill showed up and again same charge of 90$ for a service I was told was going to be 45$a month again spoke to them for another hours cuz they transfer ur call to so many agents again they were claiming it nowhere showed in their system that I was offered 45$a monthFinnaly they find the deal I was offered and give me the discounts and d

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told via chat ( and I still have the chat transcript) that I would be given a $creditI was then told I wont get the ctedit because the guy who told me that I would get the credit made a mistakeThey can not tell me one thing and do anotherThe goid customer service thing would be to honor the credit

When I signed up for AT&T I was informed that I would receive a $Visa gift card Currently AT&T is only sending me a $Visa gift card
My account number *** is suppose to receive a $Visa gift card AT&T has not sent that gift card I signed up for AT&T to start service on August 31, A $gift card has not been sent Only a $gift card is being sent The customer service line never answers their phone to speak about this issue

AT&T U-VERSE TV is horrible it constantly looses signal, all they do is keep sending out Techs and they never solve the problem, I have had the Service for weeks and cannot go a full day without setting the TV boxes at least times a day

I don't know if I am that shocked that AT&T has this many complaints filed against them and that they have a big fat FI just can't believe that a company this huge, that do their customers the way that they haveDefinitely like lying to us I can see! Definitely like giving their customers the run around as wellDon't know how you can run a company and have your employees just lie to your loyal customersWho hasn't a great experience, since we joined a year and a half agoI know Spectrum don't have a great report either, but at least they haven't lied yet and their service has been decentEven came out on a Sunday to install! Something AT&T wouldn't of doneThey would of had some excuseI'll never be a AT&T customer ever again! Great way to lose customer loyalty and retention AT&T ;)

I purchased AT&T cell phones in February I had Direct TV & Uverse with them and wanted to combine everything to one billThis would take to months I was toldThe months was in AprilI called then after receiving a separate billI was told it wasn't combined in February and they would take care of it and I should see it on my next billThis has gone on for months nowEach time I call they promise it will be on my next billI have names of customer loyalty that I've spoken to and the promises they madeI've payed way more each month than what I was promised and I'm on a fixed income because of s disability from brain cancer and I don't need this frustration each monthI just want to pay what I was told from the beginningCombining the bill is supposed to lower your bill is what they claimadvertising is wrong, Can anything be done about this? Please help! Thank you, ***
Account_Number: ***

Poor customer serviceI often have to call them and I find myself asking why does this person even have a jobLast person I talked to kept saying they were the bestAnd turned out to not know how to help me
There sales dept will lie and tell you what you want to hear

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hi
this is *** *** I called in early April to get my land phone service discontinued on 4/6/at the time, I have paid the billed on 4/and the customer representative told me I should get refund in early May (which is my final statement)on 4/24, I got another bill, ask me to continue pay monthly feeI called AT&T and the representative confirmed my phone was cancelled on 4/and I should ignore the billhowever, on 5/21, I got another bill from At&T, with late fee included and ask to pay for next monthI called again, and ATT still don't know why I am getting this billI told the guy that I noticed the phone still have dial tone and he even call the land phone...he said he would discontinue it and I should not hear dial tone any morehowever, today is 5/24/2018, I ch

They customer service providers are extremely difficult to understand & they continuously have issues with service
Issues caused by the installers

I signed up with at&t U-verse with a price lock for months of a total of $for each month if I were to take the tablet they were giving me for signing up with them for no extra chargeI call them on 5-20-and spoke to tell a and she told me there would be a cancellation fee for the data for the tablet, which I didn't sign up for no data planMy bill was no longer $113, it raised to $and when I asked about itTulsa told me I that to pay insteadI asked to talk to a manager about the issue and she said he's not aroundI ask for his name and she said vaun was the managersame name
Product_Or_Service: U-verse

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I just signed up for services with AT&T for my home phone & InternetEvery since I have had nothing but trouble and exuberant billsI got my phone installed because I work from home and rely on my phone for my incomeThe guy who initially came out told me he connected everything and to give it a day or so for the service to be onThe service never worked!! I called AT&T and they sent a technician out on 4/When e left I was able to get a phone line but it goes in and outRight now it is out and I have to workI called customer service and they said they will have someone out today but what am I supposed to do in the mean time about my JOBThe service that I signed up and paid for should work! Its a phone! Not rocket scienceOn top of that I was charged for two months of service on my ***

THe att credit could not be transfered to Directtv and customer service is not not in USA
Always paid ATTWhen the acct was canceled my payments to ATT were not sent to Direct TV resulting in a credit balance at ATT...and an incorrect balance at DTVCalls to billing service lines went overseas (where they could not hear me)Calls to ATT went to advertisements for other services they provide

Service Type: ***ccept Agreement : 1We signed a contract on October 16th for two PRI's to be installed for the county to replace the *** lines as we were upgrading our phone system First line of deception is that we were actually signing up for an IP Flex product not a true traditional PRI as I thought After working with my other vendors *** we were able to determine we can make it work AT&T gave us an original install date of of December 18th for the services it was determined the day before TTU that the equipment that was mailed to my two locations were not properly provisioned for AT&T would have to re-issue new equipment and set new dates Our next dates we get are March 1st for go live The morning of March first I receive an email stating we can still go live but there is another issue w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Monday, April 9, at 4:59pm to discuss my billing that I only paid $and I still have a difference of what I wasn't able to pay was $ I spoke to a guy who stated that he wasn't able to assist me so I asked to speak to a Supervisor or Manager I held on the phone about minutes and a lady came on who stated she was the Manager This lady was very racist from the beginning of her conversation She went on to tell me it's me who's always late on my bill and that's why she will not assist meAt that time I explained that I had been laid off for months and I've been trying to catch up on my bills and again with her racist demeanor to attack me on how I paid my bill to AT&T and AT&T no longer want to give me anymore payment arrangements I stated that I could pay the $on

I attempted to get AT&T in my new homeI called in on April 26,twice and got two different quotes, however I ended up going ahead and paying $that day and was told I would receive an email with the date a tech could come out to my homeAfter two confirmation emails without an install date, I decided to give AT&T yet another callThe gentlemen I spoke with explained it was on a hold until MAY 31ST and he was not sure why, however he was going to push it through to a manager and I would get a call back..I never got a callI decided to wait a week just to see if maybe they got busyI reached out YET AGAIN on May 17, and I spoke with an AMAZING employee who completely changed my angry view, or so I thoughtI finally received my modem on May and I was told I would have a service call on May 30, This was not ideal, however I was beyond happy to finally have an answer instead of getting the run around like I had gotten every other time I calledI was finally half way okay with AT&TI was willing to give them a try and forgive the POOR service we previously receivedHOWEVER last night I received an email stating that our order was CANCELLEDI am beyond LIVID with this companyI am SO TIRED of getting the run around and being told one thing and something different happeningI was looking forward to having this company because of the great things I had heard about them, not to mention my family has had their cell service for OVER yearsI would not recommend them to ANYONE

*on 3-22-i spoke to csc / customer service to renew my business phone line contract and they said they can only renew my contract days out from its renewal
*on 4-4-at 10:pm I spoke to csc and was advised to renew both my long distance and local plans at that time on my business phone, which I did with confirmation # XXXX-XXX-XXX and was told my bill should be about for the plan going forward
*on 6-6-at 2:34pm I spoke to csc rep mary and gave my cell # for contact and att will call me to correct the bill, and when they called they said promotions were not added on and they will correct so my may bill of should have been the approximate of plus customary taxes
* on 6-7-at 1:pm the next day I spoke to csc and lynn said the chane in the bill is being processed and to pay my bill of approximately that includes the taxes, which I paid again on time
* I recieved a bill of approximately from ATT phone on 7-6-and called csc

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello I had a two year contract with AT&T and direct tv after the first year they decided to void the contract and started charging me a lot more moneyI have always payed my bills on timeI should have canceled the entire dealings with them back when this happened but I wasnt sure if I was still on the hook for the other year left on contractThis is wrong on there part they have been raising my bill ever since.I have on many counts tryed to fix this error on there part but no one will fix it.I dont believe I should have to pay the amounts they are trying to make me pay.Every time I call them they either pass the phone to someone else or they hang up on me and I have to start all over with another person from their companyThis is wrong bad Company I want the offer I was given for a two