AT&T

AT&T overcharged me for a year Said there were late payments with auto on file
Set up multiple accts in my nameHaven't received refund due
I have a DSL (not bundle)
At&t started by opening different accts in my name One had my name spelled incorrectly "*** and I paid to that acct onceThey sent the refund check, but I wasn't able to cash it because of the incorrect spellingI called to ask them to fix it but they closed the acct and no one could ever find it in the system I still have this check and paper proof of the other accts I was being billed to
The other account #s are:
***
***
After they created the right account (***) my bill was constantly fluctuatingI was given reasons of data usage and late payments as to why I had a card on file at the time which they were to auto draft from so a late payment was impossible The bills were never consistent varying from $191, $174, $155, $131, and $agai

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Where do I start We requested uverse service for our house AT&T could never get the service to work after countless calls and techs out to our house so we canceled before the month was over They billed me double for the service and have yet to adjust my account even though I have spoken with customer service representatives and they have promised to adjust my bill They told me to pay just for my wireless bill until they adjust it
Now they have canceled my wireless service without me authorizing that I need my bill credited and the witless service turned back on In fact, I'm asking for my entire bill to be waved due to me spending countless hours with their customer service to correct this and it hasn't been corrected My next step is a lawyer
Product_Or_Service: Uverse
Accou

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had DSL internet service with ATT and switched back in July to Fiber Optic, however ATT kept billing both the old DSL line, so I was being charged for both DSL and Fiber Optic service, once I received the notification that my email had been suspended due to lack of payment on the DSL service, I contacted ATT to get resolved, they have since issued credit under my old acct and closed the account, I'm now only being billed under my new acct for internet, however I have spent countless hours on the phone an through chat trying to get my email service restored(***@att.net), I have years worth of data/emails that I cannot access because apparently no one at ATT can figure out how to "unsuspend" my account so I can have access to it againI have a total of chat transcripts and endl

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has promised my bundled billing with Directv since February 2015, their pricing has never been what they promised, and whenever they are contacted, they say it is corrected, and it will take 2-billing cycles to reflect the correct pricingConsequently, the combined billing never happens, and when you call after the 2-billing cycles, you are told the same thing againSo, here I am in May 2017, I made another call today, and was told it would be correct by next monthI feel they are scamming, and keep giving the 2-billing cycles to keep you paying, and it never gets resolved
Product_Or_Service: Phone, internet, and Directv
Account_Number: AT&T XXXXXXXXX, Dire

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1What kind of junk they are trying to telling us? We are legally entitled to WRAL, channel (5) & WRAZ, channels (50), both of the most important channels for my area, back in the 1990's there was a lawsuit to the cable and satellite customers for these channel to be free for all customers in these areas! So, unless they are willing a lawsuit concerning this issue, I suggested to them to get this channel back on the air ASAP! Especially, since we are in the peak season of the hurricane season!
How can WRAL and WRAZ being cut off to us at U-verse, when it is supposed to be free to us all, as our local channelsI click on it and the show is on for a second and then a blue scream pops up with these words on it:
THE OWNER OF THIS CHANNEL HAS REMOVED IT FROM THE U-VERSE LINEUP DESPITE OUR REQUEST T

Hello, I am contacting the Revdex.com in hopes of resolving an issue that started on 3/14/I reach out to AT&T U-verse to discuss my overall bill costAfter speaking with several agents I was told that my current services were as low as they could be and that the only way to possible get a lower monthly cost was to switch my service from U-verse to Direct Tv.After a brief deliberation, I decided to move forward with the planAfter that initial conversation I spoke with other agents who promised to do things to keep me as a customer such as (adding unlimited data to my cell account at no cost increase and waive the existing balance of my installment plan on my account to save money)Which may I add none of the perks mentioned was done
Fast forward to the day of installationAfter a full day of Sub Contractors at my home, I was faced with my home service and not working as well paying additional money to get equipment changed out as a result of the products abili

I was speaking to retention since my bill went up and I was informed that my deal had ended in MarchThey were looking for another deal and I informed them I did not want any additional services since the internet was not great as it was (slow and cuts out, this has been reported multiple times and serviced throughout the years)I was told they could bring my bill flat rate down to for internet with charge for insuranceBut was showing for my "products" that I was usingThat was referring to my modem that I have owned for yearsIf I was to take the deal that would give me the cheaper price it would charge me for products that I have owned for years? That is fraud! You cannot charge me for products that I own! He stated well, we do not have to do it that way but it will raise the price of your service and you can only receive a discountSo I went from discount to 5.00?!?! ATT Uverse is ridiculous and is fraud billingEveryone watch your bills!!!!!! If I could actually get them to send mine out AS REQUESTED by mail then it would be easier to do!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T live chat to discuss an increase in my bill and several issues with my television and Internet servicesWhen I got ahold of a representative on live chat, it took him several minutes in between each message to respondI continued to ask him if he was still there to help and after several minutes I was told there was an "update" occurring so he couldn't pull any information up(This was mins into the live chat)I then called AT&T customer service on the phone to explain my issues, I was directed to the rentention center and spoke to a representativeAfter discussing my problems she told me she was speaking with her supervisor and they both thought it was a better idea to call the AT&T corporate office and provided the numberI hang up the call and dialed the number an

I have consistently been lied to when discussing prices of serviceI called in and spoke with an AT&T UVERSE on December 20, to discuss keeping my services and prices the sameHowever, the first women I spoke to upped my UVERSE tv plan along with my Internet plan without my authorizationI then called in hours later and spoke a representative in the retention office in Arizona Barbarette who cancelled all unauthorized services and told me that the "Services and Prices would not change due to the fraud that was committed on my account by the previous AT&T representative
This is not the first time I have had issues with fraud being committed on my account with AT&TWhen I first signed with AT&T Cell service on December 28th I was told that I would receive a bill credit towards my second phone (iPhone) on my family plan of $25, however I have never received that bill creditI had to call in February and March of and spoke for over an hour each time to get the credit however I have not received the bill sinceI do not recommend AT&T because of the blatant fraud that has been committed on my accounts

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1June I opened an acct with AT&T with a 2-yr contract for internet, phone and cable with a bundle for $110/monthJanmy cable was turned off for non paymt to Direct TV for a cable bill in excess of $After 2-days trying to get it straight I was told I still had the bundle at the price I contracted for Febmy cable was turned off again for nonpayment to Direct TV with a bill outstanding in excess of $ After or more days got it straightThey turned by cable back on March the same thing happenedAs of today my cable has been off a week with no explanation why AT&T breached the contract and are still holding me liable for a 2-yr contract with no service from Direct TV unless I pay Direct TV $90/month on a separate bill for some service I never authorized Furthermore,

I have been a customer of at&t for years (tv, internet, and phone)I dropped one of my services and they overcharged my account and now refuse to credit the money back to my bank accountI will be canceling my other services as soon as I can and will not do service with AT&T again

I walked out and went to sign up for Sprint because AT&T charges company BYOD customers IN FULL for 2-billing cycles while the 'get around to auditing you.' T-Mobile, Sprint, Verizon all kick in your discount IMMEDIATELY or REIMBURSE you if it doesn't kick in on the first billing cycleAT&T didn't care to honor my discount from the first billing cycle, offer a reimbursement and tried to get me committed to a contract where I was liable for up to $extra per bill because of their poor auditing processThey let me walk out, didn't care and I called customer service and they didn't care to helpPoor customer service, not competitive, ripoff, deception

AT&T has refused and failed to correct billing issues which has resulted in hours of phone calls for me and now interrupted services
In November, 2016, my husband called AT&T Direct TV to see if we could get our equipment upgraded and our price improved as we had been signed up for them for TV for a few years and our bills continued to riseThe representative said that we could upgrade for an additional fee and our monthly price would go up as wellMy husband informed the rep that we would just cancel our service and go somewhere elseAt that time, they offered to apply a discount to our account with no other changes for months and my husband acceptedA few days later, I received an email from Direct TV stating that I extended my contract with them by monthsI immediately called to find out what this was about and they said the discount that was applied required a contract extensionI explained to the rep that this was not made clear to us and that we were cancelling our

I recently moved and requested a switch from an AT&T U-verse (digital phone & internet) at my former residence to a landline at a new locationAT&T advised that the U-verse was cancelled - and set up an appointment for installation of the landlineAT&T in fact lied, repeatedly, about having cancelled my U-verse serviceIt took several weeks and hours of phone and chat conversations to get straightFinally - when it was cancelled, I returned the equipment as directedA service tech advised me to keep the return receipt because they would probably claim that they didn't get it and charge meWhich is what has happened - and they are impossible to get in touch with about it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted ATT in May to see if they had any promotions to save me money on my home phone, uverse TV and internet I was quoted a price to switch to Direct TV and bundle my internet and phone and cell phones The price quote not the same since I got the bill I was told I would get my cell phones for $month and the internet, home phone and direct TV for a month Now that I have signed the contract with Direct TV for years they want to charge me a month They will not do anything to adjust the bill they say the account was never noted for this amount, but before I accepted the agreement the agent put me on a recorded line with an att representative and she repeated exactly what I was told They make promised and quote prices they refuse to make good on The burd

Improper Customer Service Billing
I had called in January 21-to make a payment arrangementThe payment arrangement was to make the full payment on February 16-of the full amount and I was promised over the phone that my services would not be disrupted until thenWell today is February-14-and my services are no longer workingI spoke to *** in accounts receivables at 8:AM with her ID of *** and she states that is not trueAnd that she cannot pull up records of the recorded conversationsOn another note my account was supposed to be bundled up together with direct TV and every month I have to call in to get it bundled up they tell me it will and every month it is the same ordeal were it isnt bundled up

ATT is the absolute worst company in the world I cancelled a maintenance service that I never requested for and was billed $extra per month Ever since than I had issues with my internet going down least twice a month I have spent hours with the representives on the phone trying to get the problem resolve and the only resolution I received is STRESS AND HIGH BLOOD PRESSUREI do not understand how they are not regulated by the government agency

So I was notified that someone used my ss number and opened an account with AT&T
Called AT&T and asked them what they intended to do about it they said they turned the phone off and that was all they was going to do
I was hoping they would go after the person for fraud nope no can do
I would like to know if others have had a problem and what was done would like to file a class action lawsuit against them
Their fraud dept is nonexistent

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in January I went to our local ATT store to have them clear out a phone for my son While there, the woman helping me asked if I was familiar with their deals with direct tv and internet I was not aware She gave me all the information about direct TV and "internet"
The deal sounded way to good to be true I asked numerous times about being able to access the internet in my barn, which was very important to me as that is where I exercise They assured me it would work perfectly They also took the time to do a price comparison between what I had at the time and what they were offering me Again, sounded too good to be true but I trusted them
Shame on me The price was quoted was not the price I ended up paying, I went to them, they changed my unlimited data plan to help off set the

I ordered bundle services in May of this yearI have had several techs out since and still have trouble with my TV and internet servicesThe customer service reps that ATT uses are useless, they just read their scripts given to them and do not solve the issuesThe company is using faulty equipment and knows itThe reception is bad as a result and services are interruptedI have been very dissatisfied with servicesIn addition I'm waiting days to get a tech out this time to resolve my problemsThe last tech came out about a month ago and the same day he was here I have to reboot my modem to get my phone and internet to work againThe WI FI is still not workingAT& T promoted bundles back this spring to entice people to sign up but then didn't explain the fine print in the contracts and has taken advantage of customersI spoke with Direct Tv , one day after the installationto change my plan, I was told that I could do that for more a month for the Tv portion of my bun