AT&T

In December 2017, I received a call from a debt collector regarding an unpaid AT&T bill, Account XX-XXX-XXXXI immediate knew this was Fraud, as I do not have an account with AT&TIt was suggested I contact AT&T directly, which I immediately didI filed a Fraud Affidavit with AT&T, sent (3) proof of residency in *** (cable bill, phone bill, and electric bill), faxed a police report, sent a copy of my ** Drivers License, copy of another Government ID (Law Enforcement official in the *** of *** and other misc forms of ID* I did this twice I recently received a letter (in my mail yesterday, 3/3/18) from AT&T dated February 23, advising me with information I provided (above mentioned, plus verbally to Fraud Dept Employee) they deemed me Responsible for the Fraudulant Account, in the amount of $ NOTE: According to AT&T, this account was opened in South Carolina in August 2017, which I've never lived or was there thenI've lived in MA my entire lifeI

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told my monthly billing statements were paperless without my consentWhen speaking to representative *** I was told the bills were converted to paperless even though I hadn't requested itBecause of that I was late on my last *** causing a late feeI don't believe I should be charged a late fee considering I've never selected paperless or was aware of this change by ATTUnfortunately I've had service issues with ATT prior and that took forever to resolve as wellPlease help resolve this issue
Product_Or_Service: Att uverse internet

Company does not honor their word
I ordered cable and internet via phone I saw the $VISA rebate and free wifi extenders as offers for signing up for new service While on the phone I asked about these offers and the sales rep told me that they are over! He was able to get me $VISA gift card though
Later that evening I went online just to check and the offers were still available if I ordered online I immediately called to cancel so I could reorder online AT&T customer care would not let me cancel and instead updated my profile so I would receive these promotions This call lasted about min as I kept trying to cancel The last step was to route me to an actual American who again thanked me for my loyalty and he promised he has everything taken care of NOT to worry He said its all in the notes and everything is taken care of
It has taken plus phone calls to get the additional $VISA gift cards and I still do not have the promised WIFI extenders AT&T customer service has blatantly lied to me on several calls Lies include
-You will receive an email on X date Respond to it to get the WIFI extenders mailed to you Email never came
-Again we were wrong it will take weeks for that email to be sent out We promise on X date you will get it Email never came
-Next call the person told me she bypassed the system and is having the extenders sent directly to me weeks later No Extenders Call in Sorry it doesn't look like they were mailed out to you But sir you were not offered that offer Your date of service is not in the range of that offer WHAT?
I have proof that my date of service was 5/
I have proof from online that I printed when I tried to cancel by phone and order online that I was offered this offer
I also have an internal email from the ATT rep (ATT corporate to the rep) who did my install stating that he couldn't leave me the routers or he would be billed for them personally, for this promo they will be mailed out
I have wasted sop much time on this and it is a matter of a big company walking all over customers at this point
I am filing with the state attorney, FCC, and blasting on social media with my string of proof that they have lied to me on numerous occasions

I have a business account with several phones and devices with At&t Mobility for the last plus yearsThe service coverage and stability of basic receiving a call without dropping has improved some in the last year but, still needs some workI believe that at&t is a sponsor of tele-marketing companies and robo-calls targeting businessesThey have an app called "call protect" that can be downloaded from the app store but, business accounts are not eligibleOver half of the 15-robo-calls I get per day come from at&t numbers according to caller id

ATT OVERBILLED $FOR $CONTRACT MULTIPLE TIMES DESPITE CONTACTING ON 1ST INSTANCE
SPOKE TO MULTIPLE CUSTOMER SERVICE REPS INCLUDING *** - ATT OPERATIONS MANAGER & ** *** ABOUT OVER BILLING @ $FOR $CONTRACT ON OCT WAYNE WAS UNABLE TO TELL ME WHY I WAS BEING OVER-BILLED DESPITE MY REQUEST BUT PROVIDED BALANCE CREDIT ON 12/I RECEIVED ATT BILL WITH SAME OVER-BILLING ISSUE I SPOKE TO ** (***) AND HE WAS ALSO UNABLE TO CONFIRM WHY I AM BEING OVER-BILLED BUT STATED ISSUE WOULD BE FIXED NO OTHER ASSURANCES OR COMPENSATION WAS OFFERED UPON MY REQUEST BETWEEN ALL CALLS, I HAVE SPENT APPROXIMATELY HOURS TRYING TO RESOLVE THIS ISSUE I AM FILING AN FTC COMPLAINT AS WELL

Service Type Residential ServicebrAccount XXXXXXXXXXXXXbrAccount XXXXXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrOn XXXXXXX I was notified via mail from IC Systems that I owe a debt to ATampT in the amount of I dispute the *** based on the following information.1.I cancelled my service as of December At the time of ending my service I was up to date on all balance due I have automatic payment set up So whatever *** ATampT sent was paid for out of my account The cancellation number provided to me was ***.2.In January was drafted for January services I called ATampT and they acknowledged that the *** was for service to be provided in January I explained that I cancelled my service on December They agreed and also confirmed my cancelation number of *** They also stated that I was to receive a refund3.After the call in January I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1There was a account opened in my name without my consent for services I never had at my previous address I used resideTried to speak with the fraud department and they were not willing to listen to me or my situation that I am in

We signed up online for internet service on Jan 5th for our service to be connected on Jan 11thTech comes out and says there is a problem with the line, ok, another tech comes out on jan 21st and "fixes" the lineThen another tech comes out on Jan 28th and there's a problem down the road at the boxFourth tech comes out and "fixes" that problem on Jan 29thWe are scheduled for a connection at 9-11am on Jan 30thAt 4pm we receive a message that we were not home when they came by- we have not left the house all daydays, missed days of work waiting on techs and still no internetThey offered to come out tomorrow, lolPathetic

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently switched over to AT&T U-Verse from my previous Cable TV and Internet providerI switched because AT&T offered me Cable TV + Internet at $70/month which was way lower than what I was paying for with my previous providerThis base amount was repeatedly confirmed with the Agent I spoke to on the phone when we closed the dealWhen I received our first bill, TV and Internet charge was way more than the agreed $70/monthI called Customer Service and the issue was escalated to their Retention DeptAfter a lengthy discussion, the Retention agent's only recourse to rectify the situation was to 'cancel the account' as according to her, they cannot extend the agreed monthly plan rate ($70); and that the agent who I previously spoke to will just be 'disciplined'I opted to cancel the account

AT&T is totally non-responsive and unreliable I tried to get my year old blind mother's phone moved from one room in her nursing home to her new room AT&T missed promised dates I called the Presidents office to try to get an answer on what was wrong and when the line would be moved I was promised a call back which I never got I needed her land line to hook up her pacemaker checking device Fortunately I got a device that works on my cell phone and was able to cancel AT&T It took minutes on their "customer service" line for them to fix their own systems and be able to cancel the line give me a cancellation confirmation number

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I cancelled the contract for my AT&T Uverse internet account because they changed the terms without my knowledgeNow at&t says that I must take their modem to a UPS store or I will be charged $My contract included a free modem, but at&t started charging me a modem fee last NovemberI complained about the extra modem fee and they credited my account for the charges AT&T told me the only way to return their modem is for me to take the modem to a UPS store! I have no way to get to the UPS storeAT&T has threatened to Bill me for $for the modem and turn my account over to collections if I do not pay them

I called before making an offer on a house to see what internet speeds were for that specific address since I need high speed for my online classesI was told it had high speed and was Mbps...I am now closing on the house and called to set it up and now they are saying it is not high speed it is Mbps and that it never had high speed at that locationI would not have offered on the house if I would have known this as it is required for my work and school!

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is also a Customer Service complaint
I subscribed to AT&T Internet ($30/mo.) and DirecTV ($55/mofor the Entertainment package) AT&T fumbled the ball from the very beginning My husband took off work for the installation appointment that AT&T cancelled without notification because they forgot to collect $in taxes This took about hours on the phone to get this corrected
On the day of rescheduled installation (another day home for my husband), the order was screwed up and the installation tech spent about hours trying to get it straightened out with AT&T customer service He was very frustrated and the installation took about much longer than necessary Later we would experience the same frustration when forced to call AT&T Customer Service After hours, we were somehow d

AT&T Lies!!! Do not believe anything they say They tell you one thing and then will not honor later when you are stuck I just spoke with Amber Mat the office of the president and she was no help at all AT&T is untrustworthy and will cancel and go with someone else as soon as possible

I have been trying to contact ATT by phone for over an hourEach number I call sends me to a robot answering serviceAfter repeated questions the robot says he's going to transfer me to a live agent but actually transfers me to a woman's voice speaking Japanese that tells me to go onto their web site and then hangs upThis has happened times in a row

Tried calling from NZ to cancel my internet and phone account in the US, since I just sold my house I was on hold for minutes before I spoke to a representative who couldn't help me, even though I called the number that was advertised for cancellations on their website She had to forward me on to someone else to help me with the cancellation Then I was on hold for another minutes before I gave up and hung up The call cost me $in international fees and I was unable to talk to a human that could help me I'll try again tomorrow

I installed AT&T "Bundle on March 24, for two years at a price of $per month plus taxes.I have had to call their number EVERY MONTH since April about their billingI have been promised by an AT&T representative that my problem was resolved only to have that problem or a NEW problem surface each mothAT&T reps have said I signed ujp for a Premium Movie accountI did not They were charing me an "Insurance" fee, which I never requestedI have been promised a Supervisor would call me at least timesThey have not calledI have been thratened on the phone by a recorded message that my service would be cut off unless I paid a "Past Due" fraudulent amountI was promised two moths ago that the past amount due was being cancelled it has not been cancelledAT&T reps have repeated told me one thing on the phone, but did not do what they said they were doing My service from /aT&T is fine their billing processes are fraudulent
Sincerely,
*** ***
Product_Or_

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been a customer of AT&T for about one week now and the experience has been terrible with no resolution in sight Please help! I have never faced such a horrible service and customer experience No customer and especially new ones should ever have to go through this Here is a summary:
6/23/
- Fiber was installed to the house along with one DVR and one wireless TV receiver The service worked great and the technician was on time and very professional and thorough
6/24/
- I could not log onto the AT&T app and called technical support They told me I had to use my AT&T id which is different than my email registered on my account/profile and the issue was resolved However, they said that I had receivers registered on my account I stated that I only ordered and had

Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1on may 19th I called and requested my internet services be discontinued immediatelyi was informed by the customer service agent my service would be discontinued on may 20, by may 24th my service was not disconnected and when I discovered this I contacted customer service again and was informed it should have been disconnected on the 20th and they did not know why, and when I get my final bill to call in and have it prorated to reflect it being disconnected on the 20th, that would mean I only owed for days, from may 3rd to may 20th when I finally received what appeared to be a final bill, it not only showed for the full month but for several days into the next monthwhen I contacted customer service someone had changed the notes and I was told that the notes indicated I requested the disconnect for may 24th which is a complete fabrication and lie and an attempt from A

Service Type: Business ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: 12Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** has been a customer of AT&T for years but we are ready for a new provider that has better customer support
Our annual plan was renewed in August Subsequently AT&T has billed more than the renewed plan amount twice for both our regular line charges and long distance plans When these statements are received, we have called immediately to resolve the difference, although it takes about an hour on the phone each time, we have always been satisfied that a credit request has been submitted and told to pay the balance we should owe, which has been paid timely
When subsequent statements have been received with the balance still shown as past due, we have called again, another hour on the phone and have been assured that the credit request will be expedited
For both of th