AT&T

May 7, 2018, I contacted ATT Telephone service to request a landline to be put in to my house it was for two telephone numbers that I already have Att said theey had no landline for my area but that they could put an internet into my house, then add Voice Over Internet service VOI
Att has phone lines in my back yard, they have always wanted to put internet in my home I have internet already so if an internet line is here and I use to have landline service to my home byATT then they are manipulating the customer

Initial quote was for internet and installation fees to be waived when movedI was charged more than and installation charges
Upon transfer of service on 8/30/Early to mid September service was activatedI was told I would be charged per month for internet service and the installation fee would be waivedThat has not been the case as I received a bill in the amount of due 10/29/with a charge for internet of per month and an installation charge of I would like the initial agreement honored of per month for internet and any fees for installation waived as statedPer the representatives I spoke with today they indicated there is no notation on my account but it is to my knowledge all calls are recorded for quality and training purposesTherefore it should not be too hard to go back and listen to the agreement stated to me upon transfer of service

When I signed up for wireless service I was not given the 15% military discount I have had service for over six months and the discount has NEVER been appliedThis is unsatisfactory!!!
I added an additional mobile line in May and updated my services to unlimited, I was told I would have access to HBO for free When I called on June to seek assistance with how to access HBO, I was told it was NOT a part of my plan I was further informed that if I did not have direct TV, I would not be able to access the service at all After asking to speak with a manager I was informed that I did indeed have unlimited and access to HBO was a part of my plan BUT it could only be accessed through Direct TV now app This is contrary to the HBO website which indicates that access is available through the HBOgo app Am I to believe customer service or the website'? Your customer service reps are obviously not well trained and providing information contrary to the site OR your website i

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Was promised a reward card for signup up for new service Called today to inquire about my reward card Told by customer service rep I need to talk to the Rewards Center Told by the Rewards Center rep that my card had shipped out in March but now has expired and was not able to reissue a new card Told I needed to call Customer Service for further help I told them I didn't receive the card and why it would expire if I never got it and why it expires so soon Called Customer Service and was told the Rewards Centers deal with all the requests and they can't reissue me a new card They were only able to offer me a one time $credit to my account I was promised $reward card when I signed up So $was not satisfactoryThe reps name was *** and he escalated it to his manager ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing dispute they billed me for a tablet that they offered me saying I would only have to pay $a month and instead they billed me $ first month and $the second month claiming I went over the minuteswhen they didn't say it was limitedthey apologized but still want me to be responsible for the bill
Product_Or_Service: 08/03/
Account_Number: XXXXXXXXX

AT&T is by far the worst company out thereThey are crooks and tell you your bill is going to be one thing and then it isn'tI have called them the last months to make bill adjustments and make them honor what they told meThey won't send out any agreement information to you as wellThey just give you an employee number that is most likely made upLooking forward to the day that streaming technology puts cable companies out of businessThey deserve it

Customer service is horribleVery hard to understand and very rudeI have asked to speak with a supervisor and was told the first time one name then the second person I talked to gave me a different nameThey do not listen to what you are telling them and they cut you off and do not let you speakIf I could give them less stars I wouldI have been a customer for over years and this is the worst experience I have ever had with themI am looking at using a different provider or going to internet basedThank you ATT&T for a horrible experience

From day one I was charged to much and made to be on automatic I was told I had to have a credit / debit card to pay my bill and deposit in order to get the service,so I gave the representative my debit card number latley to found out that he had taken dollars I called in later and spoken with a supersivor to get my money return I had to go through hell They today I call in about a compliments order and found out that they would not let me have service or honor this order due to the fact that they said I owe for account on Uverse-Direct TV and I never had that account,which this account was suppose to be taken off of meI am years old on a fix income, this is just sad
Account_Number: ***

I signed up for ATT internet and DirectTV bundle for $a month I am getting separate bills and they are both over charging me with ATT sales
I signed up for ATT internet and DirectTV bundle for $a month I am getting separate bills and they are both over charging me with ATT salesI have talked to ATT and DirectTV several times, ATT refuses to help me fix this issue and tells me I need to contact DirectTv there is nothing they can do DirectTV refuses to correct the bill or let me talk to a supervisor I get transferred to a phone queue where no one answersI'm getting really frustrated that this is not getting resolved!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the 6th month in a row my bill was wrongEach month it is about $higher than it should beThey correct it each month after about an hour on the phoneLast month $wrong and also I was charged $for a football game on paid preview that I did not purchaseThey would not take this off my billI couldn't even tell you how many times my bill was wrong over the past few years and takes a while each month to take care of thisI have never experienced a customer service this badThis is what happens when a company is this big, they just don't care

I've been with AT&T for over years and until recently was always impressed with their serviceUnfortunately, things have taken a drastic turnThey do not care about their customers at allIf you are able to get to a live person, it is someone who cannot help with the problem and their whole goal is to convince you that you can't be helpedThey will not let you talk to a supervisor unless you throw a fit, and then it takes about minutes of wait time to get a "manager" on the phoneI am not sure that I really got a managerMy 80-year-old mother-in-law lives with us and has a medic-alert system hooked to our home landlineShe does not get cell service in our house (through our poor AT&T reception), so she relies on the landline for emergenciesShe is a fall risk and carries the phone in her walker at all times so that if she falls she can get helpLast week our landline quit working three nights in a row from about 9pm until 5am, but would come back onI scheduled the technician to come out through the automated system and was not happy that they couldn't come for four days, but just went with itHe came out and said he found the problem and fixed it (it was an outside issue)That night the phone went out again, but now it is not coming back on and we do not have wifi eitherObviously, the technician did something wrongI was out of town and my mother-in-law was home alone with no phone for two daysWhen I called on Tuesday, AT&T automated system told me they could have a technician out on Friday (four days later)I made the appointment but called back to try to push for an earlier appointmentWhen I finally got through to a live person they told me that they could move me to Saturday (WOW!, getting to a live person was even worse - and I thought the computer couldn't understand what I was saying)I explained that their technician "broke" the system and that we need the phone for medical purposes and this is potentially a life threatening situationShe just kept telling me they had no appointments earlier than thatI suggested paying a technician overtime to make an emergency repair especially since it was their faultShe said they just don't do thatI waited a half hour to talk to her manager who then put me on hold while he tried to get something with dispatch, after more minutes he told me there was simply nothing they could doWhen I told him that I would have to seek another service after years of being a happy customer he put me through to the "Customer Loyalty" departmentHe also could not help me, but was rude enough to suggest I not leave my mother-in-law home aloneAfter expressing my disbelief at how unhelpful they were being and how dissatisfied I was, I finally pointed out that he had done ABSOLUTELY nothing to even try to appease meI suggested a "booster" for our cell phones so that maybe she could use her cell and he said that it wouldn't work without wifi which also isn't workingWhile money does not fix my problem, he didn't even offer to adjust my bill for the days I am without service - which might have made me feel like he was at least "trying" to appease a customerI asked to speak to his supervisor and he told me I had reached the end of the line - he was the highest authority I could getAs I have posted my concerns on social media, many of my friends have had this same experience, so it may be time for me to breakdown and try another system

contract states $per month for lifeBilled $per month for months
I signed a contract on March 31, for mbps internet for the base price of $per month for life I was billed for $per month base price for only months AT&T refuses to honor the contract

Service Type: Business ServiceAccount: NXXXXXXXXAccount: NXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was contacted by At&t sales rep (*** *** to sale my business phone and internet serviceI clearly explained to *** that the only way we switch our service at At&t is to get DIRECT FIBER OPTIC internet connection so he did some research and told me they have fiber connection close to our location and they can service us as well so I agreed to switch to At&t but told him clearly I don't want them to port my BUSINESS PHONE LINE over until they instal fiber optic service and he agreed
about weeks later I called them and talked to another rep and his name was also *** to confirm every thing and make sure they don't port the phone lines over until we know for sure they can give us fiber service and repeatedly confirmed with them I dont want DSL service and only interested in Fiber Opticthe

I was just trying to call and ask about my plan and the lady that I called in the DIRETV was straight yelling at me because I change my plan like a month ago and it still didn't reflect on my account so instead I still to pay that channel that I changed even tho we didn't even have that channel and watch thatI was just trying to explain to her that if it possible to change NOWAGAINso that I will not be able to to pay it again for my next billing, but instead of helping me, she was yelling at me while telling me that I should just WAIT and SEE maybe it's going to apply for my next billing cycle I was so scared of her voice and actually cried after the phone call

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On August 22nd I asked for my phone service to be discounted and one box to be removedBox removed and returned, but a month and a half later the phone remains on my accountI call 10/10/to inquire and was told that it was offered but I declined the offerI initiated the call and requested the service for phone be cancelledI was lead to believe it had been taken care Of along with the box returnedI speak with Rep *** or Quin & he assures he can assistI tell him the situation and he gives me prices to help lower the bill which was the reason I was taking the phone offLong story short, he quoted me with everything that I currently have with no changes to the account $149,that's the price before the phone is taking off with discount of per item taken off billThats $off cab

Poor Service and billing issues
For the past months I've has issues with service and DVR boxBack in December I scheduled an appointment for a technician to rectify my issueI rescheduled all my personal business for that day to make sure I would be available and no one showed upI called several times into customer service and my issue never got rectifiedI even left a message with a cooperate contact from previously and no one contacted me back
It was communicated with me that back in October when I was having the same type of issues AT&T would send me a device to help with service issues/Several months later I never got the deviceI'm being billed for services that I'm not receivingDue to my work and travel schedule I have not been able to contact AT&T on a regular basis and the times I've called; spent over minutes on the phone with representatives that have not been very helpfulI've requested call backs and no one calls me back and there's also been language

Poor ethics, Billing issues
Landline was switched to digital telephoneCustomer had a Lifeline medical device, which relies on telephone service to operateService in Modem & digital telephone constantly went out, rendering customer without lifesaving medical deviceContacted AT&T in April when customer awoke to realize telephone, meaning Lifeline, was not functioningContacted AT&T several times throughout the day to service issueAll technicians were "busy" and was not bumped up in priorityCustomer was told it would be over hours without Lifline serviceFirst issue, customers with Lifeline medical device should NEVER he recommended a digital telephone; as it relies on the modem, which proves to be much less reliable than landline serviceSecond, customers with Lifeline should be prioritized when losing service, as their life is in dangerI have contacted AT&T several times and have yet to have a supervisor call backI have now completely canceled AT&T and am now experi

I set payment arrangements on my account on 7-28-to pay the bal in full on august 11th.My entire bal was drafted from my card on 7-29-I am on auto pay which means the agent who set the arrangement paid no attention to my account as usualIam beyond upset and in tearsThe reason for the arrangement was because I need to pay my rent on the 1st

When you try to get help in the storethey ask you to call inWhen you call in, they answer and then keep you on hold until you hang up

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Every month I have an issue with my billing with AT&T and the issues are never resolvedThis month I called AT&T To try to get my auto pay switched to the beginning of the month, when my payment is actually due, And a customer service rep named AJ confirmed that my date was switched to December 2nd The reason I had the dates switched was so my account doesn't over draft due to me being paid at the beginning of every month, so I had him confirm ,so many times , that my auto pay would come out on December and he confirmed every single timeNovember comes, the date that was scheduled before hand for auto pay, and I look at my bank account and it's overdraftedSo I called AT&T customer service spoke to a customer service rep who was on able to help me I then asked to be transferred to