AT&T

Company does not honor their word
I ordered cable and internet via phone I saw the $VISA rebate and free wifi extenders as offers for signing up for new service While on the phone I asked about these offers and the sales rep told me that they are over! He was able to get me $VISA gift card though
Later that evening I went online just to check and the offers were still available if I ordered online I immediately called to cancel so I could reorder online AT&T customer care would not let me cancel and instead updated my profile so I would receive these promotions This call lasted about min as I kept trying to cancel The last step was to route me to an actual American who again thanked me for my loyalty and he promised he has everything taken care of NOT to worry He said its all in the notes and everything is taken care of
It has taken plus phone calls to get the additional $VISA gift cards and I still do not have the promised WIFI extenders AT&T customer service has blatantly lied to me on several calls Lies include
-You will receive an email on X date Respond to it to get the WIFI extenders mailed to you Email never came
-Again we were wrong it will take weeks for that email to be sent out We promise on X date you will get it Email never came
-Next call the person told me she bypassed the system and is having the extenders sent directly to me weeks later No Extenders Call in Sorry it doesn't look like they were mailed out to you But sir you were not offered that offer Your date of service is not in the range of that offer WHAT?
I have proof that my date of service was 5/
I have proof from online that I printed when I tried to cancel by phone and order online that I was offered this offer
I also have an internal email from the ATT rep (ATT corporate to the rep) who did my install stating that he couldn't leave me the routers or he would be billed for them personally, for this promo they will be mailed out
I have wasted sop much time on this and it is a matter of a big company walking all over customers at this point
I am filing with the state attorney, FCC, and blasting on social media with my string of proof that they have lied to me on numerous occasions

have had att for wireless for more than yrs, never had the experience I have had with UVERSE!
Enrolled in a promo they had for $internate, plus some channels I would have access to
year and a half waiting for the $to appear on my billIt never did, always paid, 120-monthly rangeI was promised a visa credit card, never came in the mailwhen I called the reward center; I was not able to claim my card because the time had expired(they never considered the times I called to claim rewards card through their customer service, where all I got was promised, and promisesProbably called about times, and nothing ever was solved)NOW THAT I CALL TO CANCEL SERVICE, BECAUSE THEY NEVER RESPECTED THE DEAL I SIGNED UP FOR, I HAVE TO PAY $DOLLARS TO CANCEL)I will not respect their fee, it is unacceptable! Just like they never respected their promoTHIS IS THE WORSE, CHANGED FROM COX TO THEM BECAUSE OF THEIR ADVERTISEMENT!!!

The WORST company on the planet! My mom wanted to get Direct TV installed and didThat night the whole system went down and she called to get an appointment to get it fixedNow, after hours, the technician has not shown up and a call to the "customer service" department has resulted in a "they may get there by 9:p.m." replyI had to actually tell the woman (the call went to the Philippines) what the time zone here is and that it does not go by military timeThis isn't the first time this has happenedShe is trying to switch out of UVerse because it only worked sporadicallyThey also tricked her into a contract and threatened her if she should leave itShe is years old and does not use the internet because she does not have that service (thank God!) from AT&TThey also want her to box and return equipment herselfSomething the technicians can easily doThe "customer service" department also wanted her to fix the defective piece of equipment herself! Really, AT&T? Perhaps she should be paying you to provide NO service because you are so great! I am so grateful to have Comcast at home, myselfWhat problems I have had with them were taken care of quickly and cheerfullyI have used the Revdex.com to submit complaints with two other companies and they were of great help! Look like I'll be doing it for AT&T on my mothers behalfSeniors, beware! They take advantage of you! There is no communication between departments, apparentlyThe last technician spent hours trying to get through to the company he works for! Is there anyone running the company? Lastly, like other people here, how in the heck did they get stars out of 5? With only positive reviews out of 753? If that's an A+, what does an F look like?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Upon attempting to establish service online with ATT, on Wednesday, July 20, 2016, online advertisements and the account summary stated that I would receive a $rewards gift card for being a new customerUnfortunately, I was unable to establish an account online due to ATT needing additional security information and I was required to contact customer serviceIt took attempts before I was successfully able to establish an accountThe first attempts both customer service reps states that I would continue to be eligible to receive the $gift cardHowever, when working with the 3rd rep, who finally established my account, she indicated that because of my zip code I only qualify for a $rewards gift card (this is not what online nor the previous reps indicated)I questioned why this wa

This company reported and decreased my credit score for services that's were not and have not been used in years I have contacted this company several time about this issue and they are still reporting this unused charge on my credit score nothing is getting done about the issue and they are still reporting for a mistake done by one of their own employees in the first place

I have been a customer of at&t for years (tv, internet, and phone)I dropped one of my services and they overcharged my account and now refuse to credit the money back to my bank accountI will be canceling my other services as soon as I can and will not do service with AT&T again

Order 22-*** The original order was to transfer wireless lines to AT&T During the order process, the AT&T website captured phone numbers to transfer and IMEI to verify portability to AT&T The process verified phone numbers and IMEI were compatible After receiving the new SIM cards, I attempted to activate per instructions online The website stated the SIM cards were activated already and call a phone number I attempted to resolve via the automated phone service numbers but ended with similar results I attempted to resolve via AT&T website chat bot service with similar results It's cool that AT&T has this automation but I feel they should provide that disclaimer instead of mis-representing an actual customer service agent I finally was directed to a customer call center phone number The call center was unable to locate information on my order or resolve the activation process After further review, using Verizon's website, two of my phones are not eligible to be transferred to Verizon since they are locked with AT&T My assumption, AT&T would not be able to use my other two lines since they were originally Verizon but the AT&T order process (and chat bot during initial purchase process) stated they were eligible for transfer Also, I located another link on the AT&T website that stated the phone numbers could not be processed even though the order process stated they are eligible The new SIM cards showed my current phone numbers on the new SIM cards Overall, four different channels that are not sync'ed creates a very bad experience (+ customer pay $to activate each line, unbelievable!) Hopefully the order cancellation process goes more smoothly but assuming I'll have a credit card dispute in my near future Hopefully they will protect my personal information & SSN better than their order process End result, I am staying with my current provider...even though more expensive but definitely better customer experience It's was not surprised by the F Revdex.com rating

this is the worst company I have ever dealt with!!! they lie about the rates to get you to sign up, and then NEVER EVER honor those rates!! They speak terrible english and you cant understand anything they say, you will be on the phone with them for hours!!!! DO NOT SIGN UP WITH THEM!!!! I was told bill will be $for months, months in it is not that price, and never has been that price!!!And they can not honor that price!! This company is criminals and scam artists!!!!! They lie, cheat and steal!!!! They will also not honor the price they guaranteed and then when you cancel they charge a cancellation fee!!!

I give AT&T negative review The admistrative and coalition with Direct TV is the biggest money scam out there We had you verse and the cable got cutThe technician came out spliced and left it ON TOP!!! Of the groundAnd still charged us $ We built a new home behind our old home was going to have it and direct tv moved they were going to charge us $to move the service ft And they claim if you move it's a free reconnect and movement A bunch of underhanded monopolyPlease I beg anyone if you don't have to use them DONT!!!!!! They do nothing but take your money and provide a sorry serviceAnd lie on what they will do

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is also a Customer Service complaint
I subscribed to AT&T Internet ($30/mo.) and DirecTV ($55/mofor the Entertainment package) AT&T fumbled the ball from the very beginning My husband took off work for the installation appointment that AT&T cancelled without notification because they forgot to collect $in taxes This took about hours on the phone to get this corrected
On the day of rescheduled installation (another day home for my husband), the order was screwed up and the installation tech spent about hours trying to get it straightened out with AT&T customer service He was very frustrated and the installation took about much longer than necessary Later we would experience the same frustration when forced to call AT&T Customer Service After hours, we were somehow d

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Where do I start We requested uverse service for our house AT&T could never get the service to work after countless calls and techs out to our house so we canceled before the month was over They billed me double for the service and have yet to adjust my account even though I have spoken with customer service representatives and they have promised to adjust my bill They told me to pay just for my wireless bill until they adjust it
Now they have canceled my wireless service without me authorizing that I need my bill credited and the witless service turned back on In fact, I'm asking for my entire bill to be waved due to me spending countless hours with their customer service to correct this and it hasn't been corrected My next step is a lawyer
Product_Or_Service: Uverse
Accou

ATT Customer Service have made promises to give me a bundled pkg for years at $a monthATT promised $a mo for mosMy account credits
I don't know where to start - I'll start from tonight being on hold with a ATT rep for over minswho stated he would give me a $bill credit - I don't have name but the number he called from was ***ATT rep came back and stated now your bill is $for this month and I asked him where did that amount come from? and he stated you have to call customer loyalty deptfor more credits and hung up
I was promised by online chat in April for a bill credit for customer retention of $a mo for monthsI only received for mos and that's because I had to call in or chat to receive it(I was always promised I wouldn't have to call back)I was charged over $for customer restoration when I made an arrangement online for a bill payment on Wednesday Oct 4(by mistake) and I went back online and corrected it for Frida

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I filed a previous complaint for lack of delivery of a replacement remote control for my U-verse DVR boxThat was resolved, the remote was shipped and I was offered months free HBO/Cinemax plus a free months internet speed upgrade
I just received my latest combined bill and there is a $charge for an "AT&T U-verse TV Point Anywhere RF Remote Control"That is not what I initially orderedI ordered a $replacement remote which was charged to my credit card that I provided when I placed the order
This is absurd that this company can't get anything right
Product_Or_Service: AT&T U-verse standard remote control

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I just signed up for services with AT&T for my home phone & InternetEvery since I have had nothing but trouble and exuberant billsI got my phone installed because I work from home and rely on my phone for my incomeThe guy who initially came out told me he connected everything and to give it a day or so for the service to be onThe service never worked!! I called AT&T and they sent a technician out on 4/When e left I was able to get a phone line but it goes in and outRight now it is out and I have to workI called customer service and they said they will have someone out today but what am I supposed to do in the mean time about my JOBThe service that I signed up and paid for should work! Its a phone! Not rocket scienceOn top of that I was charged for two months of service on my ***

I have consistently been lied to when discussing prices of serviceI called in and spoke with an AT&T UVERSE on December 20, to discuss keeping my services and prices the sameHowever, the first women I spoke to upped my UVERSE tv plan along with my Internet plan without my authorizationI then called in hours later and spoke a representative in the retention office in Arizona Barbarette who cancelled all unauthorized services and told me that the "Services and Prices would not change due to the fraud that was committed on my account by the previous AT&T representative
This is not the first time I have had issues with fraud being committed on my account with AT&TWhen I first signed with AT&T Cell service on December 28th I was told that I would receive a bill credit towards my second phone (iPhone) on my family plan of $25, however I have never received that bill creditI had to call in February and March of and spoke for over an hour each time to get the credit however I have not received the bill sinceI do not recommend AT&T because of the blatant fraud that has been committed on my accounts

Hello, I am contacting the Revdex.com in hopes of resolving an issue that started on 3/14/I reach out to AT&T U-verse to discuss my overall bill costAfter speaking with several agents I was told that my current services were as low as they could be and that the only way to possible get a lower monthly cost was to switch my service from U-verse to Direct Tv.After a brief deliberation, I decided to move forward with the planAfter that initial conversation I spoke with other agents who promised to do things to keep me as a customer such as (adding unlimited data to my cell account at no cost increase and waive the existing balance of my installment plan on my account to save money)Which may I add none of the perks mentioned was done
Fast forward to the day of installationAfter a full day of Sub Contractors at my home, I was faced with my home service and not working as well paying additional money to get equipment changed out as a result of the products abili

Service Type: Residential ServiceAccount: unknownAccount: unknownReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ordered AT&T Uverse (phone, internet, TV,) combinedNever received the phone service because they were not able to connect the service in my areaCancelled service and returned equipment after paying the first monthSoon after I became ill and was put in the hospital in a comma foe monthsDuring the time I was in the hospital, AT&T contacted my new wife and demanded that she pay the entire contract that I had cancelledShe stated she paid the contract, although she was unaware that I had made the contract with AT&T, for fear that AT&T would try to ruin my creditShe paid AT&T $from my check book and I want this money returned to meI have dealt with AT&T several times only to be told they would send the money or transfer me to several different departments until I reached a "so called"

Improper Customer Service Billing
I had called in January 21-to make a payment arrangementThe payment arrangement was to make the full payment on February 16-of the full amount and I was promised over the phone that my services would not be disrupted until thenWell today is February-14-and my services are no longer workingI spoke to *** in accounts receivables at 8:AM with her ID of *** and she states that is not trueAnd that she cannot pull up records of the recorded conversationsOn another note my account was supposed to be bundled up together with direct TV and every month I have to call in to get it bundled up they tell me it will and every month it is the same ordeal were it isnt bundled up

Service Type Residential ServicebrAccount XXXXXXXXXXXXXbrAccount XXXXXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrOn XXXXXXX I was notified via mail from IC Systems that I owe a debt to ATampT in the amount of I dispute the *** based on the following information.1.I cancelled my service as of December At the time of ending my service I was up to date on all balance due I have automatic payment set up So whatever *** ATampT sent was paid for out of my account The cancellation number provided to me was ***.2.In January was drafted for January services I called ATampT and they acknowledged that the *** was for service to be provided in January I explained that I cancelled my service on December They agreed and also confirmed my cancelation number of *** They also stated that I was to receive a refund3.After the call in January I

In December 2017, I received a call from a debt collector regarding an unpaid AT&T bill, Account XX-XXX-XXXXI immediate knew this was Fraud, as I do not have an account with AT&TIt was suggested I contact AT&T directly, which I immediately didI filed a Fraud Affidavit with AT&T, sent (3) proof of residency in *** (cable bill, phone bill, and electric bill), faxed a police report, sent a copy of my ** Drivers License, copy of another Government ID (Law Enforcement official in the *** of *** and other misc forms of ID* I did this twice I recently received a letter (in my mail yesterday, 3/3/18) from AT&T dated February 23, advising me with information I provided (above mentioned, plus verbally to Fraud Dept Employee) they deemed me Responsible for the Fraudulant Account, in the amount of $ NOTE: According to AT&T, this account was opened in South Carolina in August 2017, which I've never lived or was there thenI've lived in MA my entire lifeI