AT&T

Service Type: Business ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1ON September I sign a contract with ATT for moths to provide me channels of VOICEThe condition they will port in DID's from my existing provider *** to ATT network ON the end of December they connected the fiber and the equipment in our officeBut since then until 5/03/they never port the numbers from *** blaming to my account manager fault, that was out state and he was not performing adding the right informationI contact ***, AARON [email protected] (account manager) multiple times for the period of the last months with no luck in getting the port of the DID's from *** On January of I start getting the bills from AT&T approximately $monthly for a service that not complete(Once again they only install the channel but

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1***'s billing and order placing practices are criminalThey sell you one thing over the phone and then when the rep arrives they hit you with all kinds of fees and want it upfront so you have to say yes to continue with the installThey also hit you with made up charges and just expect you to payI've spent over hours YTD fixing these types of issues over phone or chatOnce I get to an true escalation point then I seem to be able to get help but it take hours to get to that pointEvery single month since January I've spent at least hours per week arguing with *** over billing or order issuesOnly to have them review the account and then make the correctionTheir billing and order practices should be a crime
Product_Or_Service: *** Wireless and TV Services

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T Direct Now internet cable television service on 4/21/At this time, they were offering a day free trial of the service with no contract and just month to month billing, however, they made me pay a fee which was to be refunded via check which never happenedAlso at this time I signed up for internet service and ordered a routerI was told that I wouldn't need a router to utilize the service and that instructions would be emailed to me on how to set it up
After completing all the set up intrsuctions, I was still unable to utilize the serviceI attempted to call customer service, and after sitting on the phone for hours and being directed to multiple reps who either didn't even know what the service was, or was unable to cancel the service and I was told I had to cance

Deceiving sales practices, do not return phone calls, do not perform tasks that were promised, unprofessional, not prepared for installations
On 9/2/I went to my local AT&T store on *** *** in *** ** to switch from *** to a bundle package offered by AT&T I was told I could get a AT&T Treck 2HD for free along with a LGK The IPhone 6, my phone I would buy and pay for monthly And I also signed up for Direct TV By doing all this I was to get a $Reward Card just for signing up What they neglected to tell me was that the AT&T Treck 2HD was not free, it has a $charge monthly to purchase and there was a $activation fee and the first month we had it, the sales person neglected to tell us to switch it from it's current setting to our wifi or we would incur charges First month's charges for overages was $ The LGKphone which was supposedly free also has a $monthly charge to purchase and there was a $activation fee A

AT & T has horrible customer serviceWe decided to switch to another carrier because we could get a better price Found out that AT&T lock their phones so we chatted with one of their customer reps to figure out how to unlock it He gave us bad information and when we switched to another carrier we could not use our phones Spent over an hour talking to customer service people from three different groups each one contradicting the other about what they could or could not do After all that, we settled the account and were told that the phone would unlock in hours Wrong information again We waited hours but still could not unlock the phone Apparently we needed to talk to another department and submit a case and now it will take another days to get the phone unlocked Just awful to deal with Avoid like the plague

Where to begin with this company? I have records from online chats, dispute confirmations, and even collected date stamps for each hours I have placedI spend hours talking to them and I am transferred from department to department, after hours each time they say they are going to resolve it and my balance should be cleared and then today I get a call from the collection agency and it is on my credit report
So ATT was suppose to give us internet but they kept scheduling and cancelling on us without noticeThen after calling off from work to be home several times with no call no show I told ATT that we need to part ways and cancel serviceThey offered endless "visa" cards which never came but we could not be without internet (as we are students and professionals)They said since it was their fault and we never got out internet and they breached their side of the contract, we would be allowed out of our contract (it had only been days) without any penalties
mistake num

Refund for not getting the services I'm paying for!!!
Their customer services reps are in another country! The *** they kept me on the phone for minutes because they doesn't understand English well enough I reappeared my issue time they still didn't understand then let me hold for minutes! Then hung up on me the second time same Issue they done understand!!!!!!! Second they didn't transfer me to a manager tent hung up on me!!!!!!! After holding for minutes my 4th attempt to call att in my local phone store al I got was hanging up on!!!! The issue is I'm paying for services which they aren't working and their no one to help!!!!!!!!!! They need to bring their customer services to the USA where people understand the language!!! I'm sick of customer services out side the USA it's a waste of time for customers!!!!

At start of service with AT&T in October I signed up for "free" phones (via billing credits for the monthly payments due for each device in the amount of $per month per device for months) when bundling Direct TV, AT&T internet, phone, and Mobile servicesI was also assured that I would receive other promotions as wellThese included $per month for combined billing, $per month for autopay, various credits towards Direct TV services, and other bundled discountsMy first bill showed up with lines opened in my name instead of I was charged for all lines and after communications with AT&T I was assured I would receive credits for the extra lines ($& $48.92)I was never credited for that amountAdditionally, I only got monthly credits for the cost of one phone rather than the two I was assured I would getWhile the reps were making all of these changes to my accounts, they assured me that the autopay and combined billing would continue throughout an

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently have phone service and home tv and internet services with At&T Unable to get resolution on my AT&T uverse internet to work made appointment 12/04/from 2-4pm to fix internet service and they make appointments where they do not show upCalled them multiple times customer service stated some one will come out just later called them around 6pm they said "someone will be coming" and when no called to notifiy me that one one was actually coming I had to call them I escalated issue and spoke to srmanager and they said they will get me appointment in the morning when dispatch is open they call me next morning and said I have to wait another week for appointment Spent many more hours on the phone with other SrManagers and they are still unable to provide service they pro

The absolute worse customer service ever from any company I have ever dealt withMy elderly mother used AT&T for her home internet, land line and cell phoneI had to move her to an adult living facilityI requested they simply move her same services to her new place about miles awayThat led to literally probably about hours taken out of my life being on the phone with them and even having to go to the local store twice because I couldn't get anything done on the phone after hours of tryingThey were still billing her old address for services each month plus her new address, double billingI couldn't get them to cancel the old address for the life of meYou call one department and then they say you need another department for the internet, and another department for the land line, and another department for the cell phoneMost of the time the recording just states all representatives are busy now so call again another timeOr you literally are on hold for an hour, then go through your whole story again to a representative, then get transferred some more, then get disconnectedEventually once that was taken care of, I made the mistake of asking them to disconnect her internet and cell phone, and just keep her land lineShe had Alzheimers and couldn't remember how to use either of themThe next day her land line phone quit workingThey said after several phone calls that someone would have to come out and do something to the wires so someone came out and did something while I wasn't thereNext thing I know, I get a bill for internet service and land line useCalled forever and went through *** again and come to find out the guy had gone out and installed internet again because they said her land line wouldn't work in that area unless she had wireless internetNo one ever told me that and they knew I didn't want her to have internetSo I argued the bill and told them to disconnect everything and I was done on themThey promised to remove the internet chargeNext bill, they never removed the internet charge and billed us again for service for a landline and internet serviceI called again and refused to pay it and told them we were done with all of it and even returned all the equipment a month priorFinally collections called and I just paid it so I would never ever have to deal with them againThey cheat people out of money and wear you down so much that you are at their mercy and have to just give in and give them money so you can get rid of themNever ever use this company for anything no matter what or you will regret it! They should not be allowed to be in business and take advantage of people like they do

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1the bundled services universe,internet and phone service was quoted and I was told for one yearas I reviewed my bill to update my bundle a year later I realize that I have been charged more than quoted price for months now(2@discounts removed) ive been told by att that those discounts were only for wireless customers and were correctedso they added more dollars to the bundlei have never had or will I have wireless through att and I have never spoken to them about a wireless creditbut for some unknown reason to them I was given the discount in my bundle and my quoted priceafter hours of my time with their customer service they are unwilling to credit me the total amount that I have overpaid9months at = $i have gotten $one call with the promise of a return

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Replied to offer from att direct tv for promotional offer for internet and cable.Installer showed up and installed line to house then said could not get strong enough signal to install dish.I told them to bad and see ya,he replied for would hook up with phone line, I said ok begrudgingly.Then before he turned switch on I had to speak with a representative who then tried to hard sell me up for minuets before I said no.He then asked for a money charge on the spot to be paid to installer I again said no and gave the phone to the install *** XXX-XXX-XXXX)who said he has never been asked to take cash from a customer before?After hrsof hard up sell tactics was finally installedReceived first bill for when was supposed to be for first month.On the bill was installat

Unable to reconnect my service
I've called ATT on 3/1/to cancel my Internet & Direct TV servicesI received an email confirmation of the cancellation, and also a number to call if I was to change my mindI called back the next day 3/2/to ask that my services be extended for another week since the other provider cannot come and set up our new services for another weekI was told that they cannot reactivate my account because it was already cancelledMaybe because they already know that this account is loss, no effort is done to help with the situationI was willing to pay for that extra week of service but was told that they cannot do anything to help meI also have my cell phone and home security with ATT - with this type of attitude I will consider cancelling those services also

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T for internet services on 5/10/ They scheduled me for installation on 5/12/and charged $which was paid via my debit card No one showed up on 5/12/ I called and they rescheduled my appointment for 5/15/and sent an email confirmation No one showed up on 5/15/ I called back and they rescheduled my appointment for 5/18/No one showed up on 5/18/ When I called I was told that it was a facility issue and they rescheduled me again for 5/22/Once again, no one showed up on 5/22/I called and was told that the technicians are on strike and the earliest that they could get someone out to complete the installation is 5/29/ Meanwhile, I have taken off work for each one of these appointments When asked about cancelling the order and getting a refund,

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have spent hours on the phone with more than different representatives from ATT this weekI have been misled, lied to and treated very poorlyOne issue I have had is the home phone I have for emergencies only was getting so many sales calls we had to unplug it - even though we are on the federal do not call listAs a result the phone was unplugged on Thursday 3/at 7pm when I had a seizure and delayed our ability to call I have talked to multiple reps about getting a new number It took hours to get down and hey keep trying to charge me fees for making the change and fees monthly to keep it off public listingThey also sold me a uzverse package that did not Thrace the channels I asked forAnd did not give me the $reward promised - only $
Product_Or_Service: U-vers

I have had AT&T for almost years with phones, years for security at my house and now years for direct TV and internetI recently moved homes, same neighborhood I was in but a different streetI was charged $for a "moving fee" when I called to ask about it, they said it was an installation fee, I explained to them that they "installed" nothing in my new houseThe previous home owners had AT&T as well so the satellite was already on the roof, wires run, and we brought our old equipment from the other house and connected it ourselvesI called AT&T to ask why we were getting charged for installation when nothing was installedI was switched to 3-different departments when finally I was told the moving department would have to look into the problem to see if the satellite was really here from previous home ownersI got a call back yesterday telling me "yes the satellite was there from previous owners, but we still have to charge you the installation fee" because when they installed the first time they sent the wrong technician out numerous times, and took them OVER months to finally get us reconnected, the entire time during those months I was still getting billed by AT&T for my "services" and they waived the installation fee for the inconvenienceThe man stated that was their ONE AND ONLY time they would waive the $feeSo I restated "even though they installed and connected NOTHING, I am still getting charged," with and firm "yes" and no further information, he hung upUNREAL! I am ready to be done with all of my services at AT&TMy early termination fee is only $Looks like I would rather pay that then a useless $

I recently bundled my services with ATT&T , which I been a customer with them for years Since they bought DirectTV we wanted to bundle our internet services as wellBefore we could do that we had to pay what we owed on our current bills for Direct TV and InternetSo thats what we did , and ATT&T informed us our bill is now combined with our new payment being a month I paid my new bill last month , and I saw another account so I paid both amounts one for ( DirectTV) and another for (internet)They stated our bills would be combined mind you, now comes September and I see a bill I contacted ATT through online chat The rep told me that the bill was accurate , but I informed the rep that if a had a outstanding balance they would of not let me bundleThe rep also stated that we had a service call , which the service person nor direct tv informed us about They came out because of issues with their service They never sent us a bill, and every t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spent over hours on the phone with AT&T customer service on two different calls trying to close my account with themThe representatives would not accept the fact that I no longer wanted AT&T and insisted that they had to have a reason, in order to close the accountI gave them several reasons and for each one they continued to harass me and kept offering me something to stay with AT&T, not accepting that I simply did not want their service anymoreThe first call lasted so long I had to hang up and call back a second timeThen after finally closing my account, AT&T drafted my bank account more than my monthly feeA month later I got a refund check because they over charged me, I was happy about thatNow over a year later and they have sent me to collectionsI have spent over hours an

A month ago, I called up AT&TI was looking for a better package than what I had with Comcast for internet/TVI already had AT&T wireless, so I wanted to see if bundling would give me a better deal
The sales person offered a bundle package - my existing AT&T wireless with Unlimited Plus monthly plan with AT&T GigaPower internet + Uverse package with HBO, all combined for $165, no activation feesHBO was a package with the Unlimited PlusHe specifically said that all activation fees will be waived because of the bundle, and there is no contractThen he said, they are running a free promotion of Samsung Galaxy Tab E, and I could add that to the bundle for just $/ month, but for being on autopay, I will get that $offSo I agreed for all that
Then all the problems startedFirst, they sent AT&T Trek device instead of the Samsung TabEI called them, and they said go to the storeI went to their store, and they said, we can't exchange this, you have to ship it back, and we can give you the exchanged device over hereSo I got the Samsung Tab E, and I shipped back the Trek using their return label with USPSNow they are charging me for both those devices, and I don't even have both devicesI have the USPS confirmation that the device was collected by AT&T returns agent
Then the TV installation happened, and the package was just a basic packageSo I called to confirm the amount and packageThe phone agent confirmed the $for wireless+internet+tv+tablet and fixed the issue with the tv programmingSo I started receiving the channels properly
Then I saw on the MyAT&T app that the bill/package amount was not rightAnd I called them, because I wanted to cancel because I was still within the daysAnd they said, it's still going through their combined billing teamIgnore what the app saysRest assured, everything is setup correctlyOur app often shows the wrong information, it will get corrected once the first bill is generatedAnd if it is not, just call us, and we will fix itEnjoy the weekend, don't worrySpend time with the family, and allSo I thought, well, this is a nice company
Now, after a month, I see the bill for $!!!! I called AT&T again today, and now they are saying that there is no $plan documentedI asked them to pull up the previous calls, and they won'tSaying it's a different department
I asked for a supervisor, and they just made me wait indefinitely
I asked to transfer to their complaints department and they won't
In between all this, I have had to spend hours of frustration having to call AT&T multiple times, waiting on their automated machine, then their transferring between so many groups - mobile, uverse, billing, combined billing, etc
This is the worst customer experience everAnd it's a ripof!
Another person in my neighborhood had said the same thing about AT&T a few weeks ago on nextdoor, that they are running a ripoff scheme, and I did not believe thinking it is a large and respectable companyBut something is seriously going on here, that needs major investigation

I submitted a payment toward my ATT- DIRECtv + Internet account on Saturday 5/12/through Fidelity Express, a third-party payment center
The receipt states it will take 1-business days to process
This morning I contacted Fidelity Express whom stated that payment information was sent to ATT on Saturday
At this moment ATT has not posted the payment to the accountWe paid an additional $and ATT is now requiring ANOTHER payment to restore the services
THIS IS A SCAM!!! I will not be paying anymore information