AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in January I went to our local ATT store to have them clear out a phone for my son While there, the woman helping me asked if I was familiar with their deals with direct tv and internet I was not aware She gave me all the information about direct TV and "internet"
The deal sounded way to good to be true I asked numerous times about being able to access the internet in my barn, which was very important to me as that is where I exercise They assured me it would work perfectly They also took the time to do a price comparison between what I had at the time and what they were offering me Again, sounded too good to be true but I trusted them
Shame on me The price was quoted was not the price I ended up paying, I went to them, they changed my unlimited data plan to help off set the

I walked out and went to sign up for Sprint because AT&T charges company BYOD customers IN FULL for 2-billing cycles while the 'get around to auditing you.' T-Mobile, Sprint, Verizon all kick in your discount IMMEDIATELY or REIMBURSE you if it doesn't kick in on the first billing cycleAT&T didn't care to honor my discount from the first billing cycle, offer a reimbursement and tried to get me committed to a contract where I was liable for up to $extra per bill because of their poor auditing processThey let me walk out, didn't care and I called customer service and they didn't care to helpPoor customer service, not competitive, ripoff, deception

Horrible customer service and extremely deceptive practicesI went into my local AT&T store to get my daughter a new phone because hers was years old and the battery was badI had my own phone almost paid off completely and the salesperson told me the best thing to do was for me to get the "Buy One, Get One Free" deal, whereas I get an iPhone and my daughter gets one for freeI asked what the "catch" was on that because it sounded too good to be trueHe stated that there was no "catch" and I would only be charged her phone payment for two months and in the third month I would get it credited backThe only thing we had to do was get rid of her old line and replace it with a new lineI asked what the fees were to do all of this and he stated there were "zero fees involved" so like a sucker I chose to do thisMy bill went from $per month for three lines and phones to $320, which is even more than my car paymentAs a single mom, with no help, I can't personally pay a $phone bill and when I looked at it deeper there was a $activation fee for the line they cancelled and added a new one (would have never done that if they told me about that fee) and a $upgrade fee for my phone, when they took my phone that had already been paid $on it and I could have at least sold it and made $250-off of it, so why am I paying an upgrade fee when you guys got my iPhone that I had paid over $on????? Had someone been forthcoming about this, I would have never done this, knowing it would force me to choose between feeding my kids for that month or paying for cell phones, when I could have just upgraded hers and been paying the same amount as my old billI feel I was lied to, in order to make a sale and yet when I call customer service, I'm either put on hold for minutes (they never even came back on the line), or I am treated like a very unvalued customer who has given you nothing but loyaltyI am contacting Verizon to see if they will buy out my contract and find it very sad that you are willing to lose a loyal customer who pays you thousands each year, over $that you lied to me about and your customer service agents call "IMPLIED" feesMan, I would love to charge many people "implied" fees for everything I do, but I am not deceptive and I'm not a liar like the people in this company obviously areI will be taking my business to Verizon and hope that AT&T is happy with me now telling all of my friends and family members about the horrible experience I've had with this companyVery saddened

months ago I was encouraged to change my AT&T plan form gig to unlimited The retail clerk at W 41st Street in Sioux Falls assured me switching was a no brainer In fact he told my husband and myself on different occasions our AT&T bill would go up $a month but our Direct TV bill would go down $so it would be a wash fast forward months and my bill went up $ this includes the monthly $DirectTV credit I talked to someone in AT&T's executive department regarding this matter and he was not able to resolve anything I asked if I could go back to my old plan but was told that is no longer available my bill went from $to $(minis the $DirectTV credit) to $a month this is $more a month and NOT a wash At this point I need this rectified as this is $over the next months of my contract So if this isn't rectified, I will pay off my phones and switch to another carriers I did some research and what I would need to pay off my phones would be comparable to the $overage so that would be a no brainer I would own my phone and go to cricket if someone can please assist me with this issue I would gladly remove this review at this point this is my only choice by the way, I do have the young man's name who gave me the wrong informationI kept his business card just in case something like this would happen

ATT OVERBILLED $FOR $CONTRACT MULTIPLE TIMES DESPITE CONTACTING ON 1ST INSTANCE
SPOKE TO MULTIPLE CUSTOMER SERVICE REPS INCLUDING *** - ATT OPERATIONS MANAGER & ** *** ABOUT OVER BILLING @ $FOR $CONTRACT ON OCT WAYNE WAS UNABLE TO TELL ME WHY I WAS BEING OVER-BILLED DESPITE MY REQUEST BUT PROVIDED BALANCE CREDIT ON 12/I RECEIVED ATT BILL WITH SAME OVER-BILLING ISSUE I SPOKE TO ** (***) AND HE WAS ALSO UNABLE TO CONFIRM WHY I AM BEING OVER-BILLED BUT STATED ISSUE WOULD BE FIXED NO OTHER ASSURANCES OR COMPENSATION WAS OFFERED UPON MY REQUEST BETWEEN ALL CALLS, I HAVE SPENT APPROXIMATELY HOURS TRYING TO RESOLVE THIS ISSUE I AM FILING AN FTC COMPLAINT AS WELL

I purchased AT&T cell phones in February I had Direct TV & Uverse with them and wanted to combine everything to one billThis would take to months I was toldThe months was in AprilI called then after receiving a separate billI was told it wasn't combined in February and they would take care of it and I should see it on my next billThis has gone on for months nowEach time I call they promise it will be on my next billI have names of customer loyalty that I've spoken to and the promises they madeI've payed way more each month than what I was promised and I'm on a fixed income because of s disability from brain cancer and I don't need this frustration each monthI just want to pay what I was told from the beginningCombining the bill is supposed to lower your bill is what they claimadvertising is wrong, Can anything be done about this? Please help! Thank you, ***
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My contract with AT&T expired on September 15, 2018, after several years To renew with AT&T, my monthly bill would nearly double in cost to me
I contacted Spectrum (soon to be a division of AT&T) Spectrum offered a monthly rate, for the same services, of even less that I had been paying AT&T before my contract expired I jumped at the Spectrum offer
On September 19, 2018, Spectrum switched my total communication package from AT&T to themselves On that same date, September 19, 2018, I physically hand delivered all of AT&T's equipment to their carrier, UPS
Here was my mistake! I received another monthly billing from AT&T on September 25th, 'please pay by October 6th? twenty days in the future Like a dodo, I immediately had my bank transfer $to AT&T, to pay tha

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1No dial tone on At&T phone service I called the phone number listed on the website and billing statement on Sunday 1/22/ All I got was the automated phone help, which was no help at all I kept asking to speak with customer service and all I got was a "ticket" set up for someone to come out to the house sometime before Wednesday at 6:pm I called the same phone number again and tried different options to try and speak with live person and the automated system said I needed to call during business hours Of course the automated system did not give me the "business hours" I tried again Monday 1/23/and got the same messages from the automated system This is an elderly couple that are confined to their home The only means of communication is their land line if

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complaint involves two separate, but similar, incidences Several years ago AT&T switched our phone service to U-verse (not even sure what this is) without askingI spent many, many hours trying to get it switched back AND have all the associated fees removedIt was a horrible experience, but I assumed it was a one-offWell it just happened again!!! This time I was switching my mother's phone service to her new location, and I was told by the service representative that the ONLY OPTION at her new location was U-verse, but that it would cost EXACTLY THE SAME as her current serviceLuckily I caught it before it was actually installed, because not only would the service be more expensive (of course!), regular landline service WAS available after all I did a quick search online an

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Today I was routed to a Philippine phone location connection when I called AT&T at 288-I was informed that I could not speak with AT&T Customer Service in the United States because they are instructed not to transfer customers I think that this is unacceptable as I was unable to understand the articulation of the representative (Kim) on a consistent basis and ultimately is a waste of my time He also refused to give me his full name, again, citing they are not allowed to provide this to the customer

I have been an At&T loyal customer for over years, but with all the dozens of other carriers out their, it is now time to move onAT&T reps are the worst, they are rude, ignorant and have no idea how to communicate to the general publicTrying to speak with a manager? Forget about it, they are dumber than a door knobIt has been over weeks AT&T is trying to charge me for my iPhone 7, claiming that I returned the equipment lateSo check this out, I submitted my receipt from the post office, showing the date I returned the equipment, which was within the timeline they gave meAT&T currently has the phone, probably resold the phone already, but still trying to charge me $for a phone I do not have in my possessionAT&T is just not the same, AT&T have no care in the world for their customers, and on top of that, every time I called about my issue, the only thing they care about is selling me their stupid as satellite tv planLike really??? Forget you AT&T, your customers should always come first

I recently moved and requested a switch from an AT&T U-verse (digital phone & internet) at my former residence to a landline at a new locationAT&T advised that the U-verse was cancelled - and set up an appointment for installation of the landlineAT&T in fact lied, repeatedly, about having cancelled my U-verse serviceIt took several weeks and hours of phone and chat conversations to get straightFinally - when it was cancelled, I returned the equipment as directedA service tech advised me to keep the return receipt because they would probably claim that they didn't get it and charge meWhich is what has happened - and they are impossible to get in touch with about it

I was told I was going to pay 45$ a month for wifi serviceAtgt been charging me 90$ a month for months.been trying to fix problem but att no help
In march I called atgt to cancel my wifi serviceCancelation dept offered me 24mbps for 45$ a month to stay with serviceI decided to stay with service due to the good deal they offeredFirst monthly bill gets home saying I owe 90$I spoke to atgt for hours on the phone cuz they claimed that no where in their system said that I was offered 45$a month for 24mbpsFinally someone found the offer she fixed the problem and offered free home visit protection due to the inconvenienceNext months bill showed up and again same charge of 90$ for a service I was told was going to be 45$a month again spoke to them for another hours cuz they transfer ur call to so many agents again they were claiming it nowhere showed in their system that I was offered 45$a monthFinnaly they find the deal I was offered and give me the discounts and d

On February 27, I ordered ATT internet bundled with direct tvThe installation was originally set to be March 2, Direct TV then rescheduled until March 7,The technician came to the house and there was confusion about the orderI had ordered one direct tv box and two smaller boxes for the bedroomsHe insisted I had ordered boxes and that he had to install all the boxesSo finally after hours of trying to resolve this issue the technician was instructed to install the last box on a tv we were not even usingHe left without ever mounting the satellite dish on the roofAfter multiple calls to technical support because the reception goes out (since it is not mounted but sitting on the ground where he left it it has no line of site)Consequently it does not workI have tried to cancel this service multiple timesI have spent hours on the phone being bounced from one person to another without any resolutionThey promise to call me back and do not do itSomewhere

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Advertising visa gift card if you switch to U-verseHave called for months and promise it is in the mail then call again and they have no record Can get anyone to help it send me my card

*on 3-22-i spoke to csc / customer service to renew my business phone line contract and they said they can only renew my contract days out from its renewal
*on 4-4-at 10:pm I spoke to csc and was advised to renew both my long distance and local plans at that time on my business phone, which I did with confirmation # XXXX-XXX-XXX and was told my bill should be about for the plan going forward
*on 6-6-at 2:34pm I spoke to csc rep mary and gave my cell # for contact and att will call me to correct the bill, and when they called they said promotions were not added on and they will correct so my may bill of should have been the approximate of plus customary taxes
* on 6-7-at 1:pm the next day I spoke to csc and lynn said the chane in the bill is being processed and to pay my bill of approximately that includes the taxes, which I paid again on time
* I recieved a bill of approximately from ATT phone on 7-6-and called csc

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1There was a account opened in my name without my consent for services I never had at my previous address I used resideTried to speak with the fraud department and they were not willing to listen to me or my situation that I am in

Our internet service provided by AT&T has been off going on three weeks this upcoming WednesdayI've called them at least times and I'm continuously receiving different reasons as to why the service is not workingFirst response, it must be your modem and a technician will be out the following day which was ThursdayNo call nor show for the technicianI called them three times to find out what happenedAt this time I was told a cable was fown from the stormSomeone will be out Saturday between 8:30-12pmNo call or showI called that day four timesThis time I was told the cable hadn't come in yet but it's on its wayFast forward to week 2, I called and was told now a cable had been cutCalled numerous times after and continued getting the different excusesLast one, this Friday was the cut cable is still being repairedThey have not contacted me with any updated informationPeople have had storms and their electricity, internet etchas been restored
Product_Or_Service

I have been an AT&T customer for 10+ yearsI had a UVerse and internet account with them and had to discontinue my services during a moveThey've owed me a refund since March and I have yet to receive it in July I've called and spoken to 4-different people to ensure they had my forwarding address and each time they tell me they don't have it even though I've provided it to them multiple timesI spoke with a supervisor and he seemed to not care at all that I had not received the refundIf I owed them money I'm sure my services would be discontinuedI'm extremely frustrated with AT&T and not confident that I will receive my refund even though they've promised it for the 5th time

It first started with my parent that are retired, they are paying way too much for just services of home phone and the slowest internet possible from AT&TThey were paying $a monthI told my parent to go with Comcast Xfinity for the same price they can have all services of home phone, internet, and cable TV with a faster internet speedThey agreed and asked me to call AT&T to cancel all their servicesAfter talking to the first agent from AT&T she put me on the phone with the cancellation retention agent, and they began to tell us everything they could to keep us as AT&T customersTheir offer was unbelievably great, possibly too good to be trueThey said they would give us a price of $for all services of Home phone, internet, and cable TV with a gift card of $and All these cable channels like HBO, CINE-MAX, HGTV, and all these premium channels, and all for just $plus tax, which would bring the total to $94.00, mind you, they had also said it was free installation of the cable TV from Direct TVWhen the installer showed up to install they tried to charge my parents for the installationWe call to complain to AT&T about that and they fixed that, but we quickly noticed that we didn't have the channels we were promised( Strike )weeks later my parents got a bill for $200.00,(Strike ) apparently for $for internet and home phone service plus $for Direct TV cableThis is not what we were promised, and would have never accepted these services from AT&T, if that was what they would charge usWe called and canceled and they sent us a box to be able send them the equipment, they never mentioned anything about cancellation feesWe got the box and sent it back thru UPSThey have Now sent us a bill for $for the cancellation of Direct TVThey have no accountabilityWe have called multiple times to clear this matter up, and we were told that we would be charged the $for canceling Direct TVI complained to a higher up manager, because we were never told anything about canceling charges when we agreed to the services we were promisedThe manager told us that he would waive these fees because we were lied to by the retention agent that promised us all services for $Days later, Apparently those charges still stand and have not dropped off my parent AT&T billSo we called again with another agent saying that the agent was mistakenThese conversations are all recorded and are noted that these charges are not valid, this is what I was told that the agent read to meThe agent continues to stand by those chargesI have spent at least a total of hours thru out the week on the phone with AT&TI have now given up trying to talk to them to get this resolvedI have come to the conclusion they would say anything to keep us paying those high pricesI will now make my case to NBC investigates