AT&T

I had the most terrible time dealing with telephone company its very bad it was very hard
to get any off my business issues solved its only answering machain when you get a chance to speak with some one thay send you some where else I did lose money because off that my business was on hold more than three weeks it was so bad

Service Type: Residential ServiceAccount: XX-XXXXXXXXXXXXXXXAccount: XX-XXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We scheduled & paid for service on Fri, it said a tech would come out Satpm on Fri we got an email saying there is a problem with the addressI called Sat morning and kept getting transferredWe rearranged our schedule around to be home for the tech, so I was not ***We were told that some one at our address previously had service and it wasn't resolved so we were being punished for the last persons problemWe couldn't get service but our account was charged $We told them to give us the money back since this is the second time this exact thing has happened to usLast year we tried to get service at another address and there was so many problems that we just went with another carrierOne of the phone reps hung up on me I was already mad so when I called back I wa

I renewed my service and was send a confirmation email for a price of $30/month for stand along internet service When I received my first bill, the price had increased to $40/month, no explanation When I called to question the change, I was told that $was too low a rate and "someone had made a mistake" When they saw the email I was sent, I was still told they wouldn't honor the price The price I had in writing
Product_Or_Service: stand alone internet service promotion

AT&T phone "Trade in" program We returned in the pre-paid envelope provided when I bought a new Iphone thru ATT, an Iphone 6, 128gb and never received a promotional card to use in their stores for up to $ Calling to inquire is very difficult because they dont establish reference numbers Everytime you call you have to provide all the information again At one point they sent me to a local store Very bad will created over not receiving a store credit to buy very limited, expensive merchandise at anyway Dont use this program It seems like a third party administering the program because they have little access to information they should have

Offered to waive fees after representative messed up change of responsibility, but did not follow through
I had AT&T U-Verse internetI was moving and wanted to switch the service to my sister's nameWe both did our part to switch the service, but my sister had to call in to validate the informationWe waited the allotted time for it to be switchedWhen it wasn't done, my sister called them to ask about it and they stated that the representative she spoke to had put in the wrong social security number so we would have to wait for it to be disabled in the system and then try againMy sister asked if it would be possible to cancel the service and just get it in her nameWe were informed that it was possible but she'd have to wait 24-hours to be able to put it in her nameShe asked if it would be possible to use the same modemThey said it would be possibleSo she asked to cancel the service since it would be easier and faster to do it that wayWe were informed that there w

Abusive monthly billing
On November 21,I started my bundle account at $inspite of the $advertised per monthEvery month since then I have to call AT&T Customer Service to complain because of higher amount being charge to meSometimes they will correct but most of the time they will give me all kinds of excuses and I am forced to go along with it,presently I am being billed more than &a month without any change to my original serviceI have written MrRandall Stephenson about this BUT NO RESPONSE from himPlease help me from this abusive practice

To whom it may concern,
My husband and I have had AT&T service for well over eight yearsOver the last year we have experienced some of the worst customer service ever from a utilities companyFor the last six months we have had NO telephone serviceWe have made multiple phone calls to the 1-number provided for your company and have yet to have a resolution to our issueIn our customer file it should show that we have made multiple service call requestsOn the last service request we made the technician was due to come to our house between and PM to perform the service callMy husband took off work early that day and sat at our home from PM till PM and no one showedThe next day by the stroke of luck the phone worked for a brief period (one day, hours)But today the phone once again does not workWe have a two-month-old child in our home that is being watched by a nannyOur nanny is an elderly lady that does not utilize a cell phone, therefore we MUST have a home phone in order to ensure the safety of our newborn childIf anything was to happen our my child and we were unable to call for help because of your company I would imagian that leagal actions would followI am now documenting every issue that we have had from your companyWe have also purchased a new home phone in an effort to ensure that it was not an issue on our part
-January 11, at 2:pm I called the 1-number and was told that I would receive a call back within minutes to run through some "technical test"After a minute wait no one called me back on the phone number I provided for them to call me back at
-Again on January 11, at 3:PM I called the 1-number and was put on hold for minutesOnce again there is no resolution from your company and also no customer service
At this point I do not care who I talk to since your company has not provided the service that we are paying you for in the last monthsI would assume that with the proper documentation your company would be held liable for not providing the services that are being purchased by us the customer in the court system
At this time I am requesting that you refund the last six months that we have paid for your services and received no service from you
*** & *** ***
*** (Non-working home phone number)

I have had Direct TV for about yearsI recently purchased ATT Fiber May 2017, and opted to combine by ATT and Direct TV billsSince then, I am no longer able to view, nor pay Direct TV bills without physically calling Direct TVThis requires at least hour of my time per month to doEvery time I call, I try to get in touch with someone who can help with this problem, but no one is able to do soI am told the root of my problem is that ATT does not receive the Direct TV bill "in time" to be viewed or paid on my ATT billTo be clear, on both the Direct TV and ATT website, I am unable to view my Direct TV billFurthermore, I do not recieve any Direct TV bills in the mailThus, I basically pay the Direct TV bill without having any ability to view what I am actually payingAfter nearly a year of receiving no help with this problem, I feel compelled to at least reach out to the Revdex.com to file a complaint
Product_Or_Service: Direct TV billing

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We are FURIOUS with ATT Uverse here in the Raleigh serving areaWe have not been able to get NBC or FOX stations for over weeks due to a contract dispute between ATT UVERSE and the Raleigh stationsOur contract states that we will get these stations and we are disappointed and angry that we are not getting our shows, NFL, etc
We do not want to pay the bill for this time and we are upset with this terrible customer service!!!!! ( as are MANY folks)
Please advise
Thanks!
*** and *** ***
*** *** **
Product_Or_Service: cable

I am actually in awe of how utterly terrible this companies UVERSE t.v has turned out to beLet me tell you a story of what I can only assume is the worst customer experience ever documented
So I call AT&T mid to late June to upgrade to a bundle because my internet only contract was coming to an endI speak with a man I assume was American, all is goodService was impeccable and he worked diligently to find a deal that works for meHe says the soonest availability is July 8, that is quite a ways away, but I agree because it is the beginning of a new affordable contract
Let's fast forward to July I am scheduled originally for my appointment between a.m - p.mI call at 9:a.m to make sure that the appointment is still scheduled and am assured that the appointment is still set, but they need to move it back to 12-Still, that is fine, I have a baby shower to be at starting at 5:30, but surely they can have it done by then right? I call them at 6:and they notify me that my appointment and every appointment going through the contractors for my area was cancelled at the beginning of the day dueAt this point I am irate because I just lost an entire Saturday and a friends baby shower for nothing! SO we reschedule this appointment for 7/23/from 8-Surely that is all I can have to complain about right? NOT SO FAST!!
Fast forward to todayBare in mind, I call to make sure this appointment is still set on Friday 07/20/and am assured that this appointment is still scheduled and I will have service on MondayMy wife, an active duty airmen with the U.S Air Force took off this morning to be at the appointmentShe calls in to confirm the appointment and you will never guess what happened? They canceled the appointment, or are now saying it was scheduled for tomorrow from 12-4, who the heck even knows at this pointI was smart enough to take my conversations to the text chat this morning and have documentation of everything that was said for verificationI would advise everyone here to do the sameEven dealing with them through the text chat, I was transferred times LOL
I truly advise AT&T to re-examine their protocol and who they are doing business with(contractors, customer service agencies, etc.) because I am a year old man and I cannot fathom how a company this size can have such issuesIf by chance anyone really wants to do an investigation, I printed out my chat this morning and was informed by the customer service agents that all of our phone calls with AT&T are recordedThis simply cannot be the experience for a paying customer with a company this size and if there was any other company in my area that offered comparable services, I would move right nowDisgusted

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: 295Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Approximately years ago I upgraded from megabyte speed to megabyte speed DSL service with AT&TI called an inquired about what was the highest speed they had available in my area and they said megabyte speedAbout months ago I was experiencing connection issues and requested that a technician be called out and check on itAbout three days later, a technician came to my home and determined that the problems I had been experiencing was not my equipment but AT&T's main box located approximately miles from my residenceHe stated that there was a part that needed to be replaced and that should fix my problemI was still experiencing problems over two weeks later and called again into DSL technical support for assistanceThe customer service representative told me that he had never

I ended my service on 7/23/I continue to receive billsI was recently advised to pay the bill by their Social Care Manager
7/23/service was cancelledI received a bill for services on 7/21/I called AT&T several times and finally got this credited on 8/13/I received a new bill on 8/21/for the amount of $due for services from 7/22/- 8/21/which is after my service endedI attempted to have this credited as well and they advised me that I will need to wait until 9/26/to be creditedI explained that my bill is due on 9/11/and I do not want to be late on anything in my nameThey suggested that I make the payment on the account if I wishAt this point they tried to say that I never returned my equipment, however upon providing them with my return reference number ***, they found my equipment in their system

Recently switched from AT&T after 10+ years of serviceThey are a useless company with terrible, clueless customer support and a total lack of ethics - they insisted on charging us the entire balance of the final bill even though we cancelled our account days into the next month
So far T-Mobile has been a whole lot better- much more transparent, friendlier and considerateGood luck out there people!

This company has the absolute WORST customer service I have ever experienced In trying to actually pull another number from another provider and add to my account and GIVE them business they offered me a promotion they could not stand by and then proceeded to lie continuously and send me on a wild goose chase All in all if one of your representatives offers a promotion you should honor it! Even then if you promise to pull the tapes and review the conversation and find that in fact it was offered you should DO IT and not send your customer on a three week run around Absolute worst You have lost a customer of over years Get it together!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT locked me into a contract without my consent, request or approval
According to your customer service staff I was locked into a new contract/promotion that expires 1/when my current contract I signed up for previously expires in August I believeNow not only I've had really bad experience with ATT this is not the 1st issue now you violated my right as a consumer and locked me into a new contract without my approval consent or even a courtesy call to let me know that you were going to lock me to be with your company for longerEvery moth I use the same devices on my account same no more no less and it just so weird that every month I use more and more data which is total BSDuring the 1st months of service everything was great I was paying the installation charges in payments after

When I signed up for UVerse, I was quoted a price of $per month for cable and internet AFter taxes and fees, the total was supposed to be approximately $a month This was in May of Every month they charge me equipment rental for a wireless router that I own Every month I have to call and have them fix the problem Every month they say they have escalated it to a supervisor and it will not happen again Every month this turns out to be a lie

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been an AT&T customer since and I called to inquire about any upgrades available to me to improve the quality of my internet services I was told that I could get the best upgrade to these services if I upgraded me entire services to their new Direct TV package plan This included TV Cable, intranet and a home phone (which I didn't need or want)These were sold to me as a package at a package rate and I was told that my internet would be so fast that I wouldn't know what to doThe Direct TV dish was then installed and I asked the tech if he was installing a new box for the internet and he said that he didn't know how the install for the internet was being doneHe said that he guessed it should be improved with the stuff he had installedafter a month of using the new services I wa

Unbelievable they are still in businessI have had so many billing problems and wasted hours and hours in attempts to resolve over billing and incorrect chargesI have paid hundreds if not thousands on or erroneous charges in order to keep my services onI am paying them 2-times per month with no resolutionThe "customer service " are not helpful AT AlLLThey continue to argue that you owe money even after you give payment confirmation numbers and bank statements showing you paidPLEASE SAVE YOURSELF TIME AND MONEY! Go to ANY other providers! I write this to save anyone from going through what I have and continue to go through

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife and I wanted to lower our bill so we went to an AT@T storeWe were told if we ordered u-verse internet to replace dsl we would save $per monthThe first install date was missed because of a canceled order.Customer service could not help us with a reasonable next install windowI went back to the store and with the help of a very good employee we scheduled another dateWhen they did not arrive I called and was told the date had been changedI went back to AT&T and with the help of that same employee got them to put the order up for dispatch that day.U-verse was installedWhen a separate bill arrived one and a half weeks later for u-verse alone I called to find out why it was not bundled with my other AT&T services and why it was not lower by $After being transferred numerous tim

Where to begin?Our service is always in & out.I can never get helpA tech was supposed to come and they claim they called & knocked but did neither
We've had issues since day oneThe Internet doesn't always workI NEED it because I'm an online studentIf it is "working" it goes slow or the WiFi isn't workingI've called multiple times and all they've done is send me a new kodem, which does nothingOn top of that, I was never informed of our contract ending so I had renewed I in error and on top of THAT, the price went upSo now we're stuck in another yr contract with crappie serviceFinally, today, 9/17/16, a tech was SUPPOSED TO come out and no showedDidn't get a callNothingNo explanationThen I ranted on social media, and they tried to lie saying someone had knocked and calledSo not only did I not get a call, the only "help" I get is through freakin social media and even then, it's no help at allTerrible, terrible service