AT&T

Told I would get my get a repair for my U-verse; they never came
I had called three times to get my u-verse fixed on one of the two TV's that we pay for They were unable total me through the repair I got a call from the presidents office, in which they told me they would come on saturday morning, April 2, to make the repair since I work out of town and cold not meet the repairman during the work day I changed my travel plans for the weekend, and stayed home saturday morning instead of going to see my wife two hours away in Tyler, Tx (I am in Dallas--we live part for job reasons only.) U-verse repairman never showed up I called AT&T and they said they showed the repair having been completed! That could not be possible--TV still doesn't work, and I was in the residence the entire time repair was to have come--at 8:a.msaturday morning President's office (*** ***) had told me they would make it specifically at 8:30--that repairman's first stop

I have been unable to get my phone service installed or my cable buried The techs will not call be back The customer services rep won't call back
I just purchased a bundle for phone, internet, Wi-Fi, and television I have had issues with getting the phone service properly working and was told the problem was on my end, when I had no problems with my previous provider Techs won't call back, even though they leave their numbers and tell you to call It is almost impossible to get hold of a live rep, and when they promise to call you back, you don't hear back from them either Basically, I just purchased this bundle and don't have all of my services hooked up (or at least not working properly) yet They haven't even tried hooking up my TV, and I don't want them to I would like to cancel this contract and stop having to deal with this sorry business They were supposed to come out on the 17th to bury my cable They buried a cable all right, but it wasn't hooked up to anyth

Quite honestly this is the most incompetent tech support I have ever had the misfortune of dealing with, and I've used Comcast for yearsEmployees do not understand the process and hand out generic solutions that are clearly from circulated literature that does not come close to resolving any issueResponses are cookie cutter and cause all clients to feel like they are not being listened toAll responses also take upwards of minute if you are luckyI wasted hours and minutes of different transfers and countless un-tailored, generic solutions only to be told my problem would be resolved within 5-days by a specialistWhile that is ridiculous it becomes even more so when you realize all I wanted to do was gain access to the HBO service I was already paying forWhat kind of a joke is this company?

I contacted LIVE CHAT to discuss my *** to get a promotion to get my *** loweredI got a price from a representative @ $then when I got email it was different it was $more then they told me ...I had then had LIVE CHATSall which I gave my email so I get a copy of the chat NOT OF THEM SENT ME THE COPY!! When I ask for supervisor each timethe Supervisor calls on phone never chats in LIVE CHAT and has no recording how they are treating me badlySupervisor Shiela told me the reason they do not send me the chats copies is because they are lying to me!!!!! I said to her you are telling me they are all lying to me? she says yes and thats why they didnt send you the copiesThen one of the Supervisors that called me cancelled my promo I got because he said I was not allowed to be given thew promoand HUNG UP! His name was JayThe confirmation email I got the Revdex.com wil not let me put in the confirmation number, had me to delete so I can click nextI got so sic

Though My Cable Service is acceptable, the Customer Service is HORRIBLE!!! not worth the effort of service, at all!! I should have canceled the first time a year ago when their Customer service provided me a price, didn't deliver, called me a liar and told me they couldn't do any thing about itbut I let an operated convince me to transfer with a "new promotions" he would help me withhe read me a list of perks and told me that he would discount my first months bill down to $when I received my first bill, it WAS Not anywhere near thati called to speak with an agent and although I have the full transcript of what was said to me during the CHAT she told be because there were no notes left on my account that she could not help meI asked to speak to a supervisor, she told me no, that they would only tell me the same thing even though I had proofafter she would not put me through to a supervisor I called backafter yes call backs I was hung up on twice, called a liar each time, the last person I spoke with told me simply "that doesn't make sense" and I still haven't been able to speak with a supervisor

Was promised $bundle including movie channels and $gift cards for months by phone agent in January More detail below
Only $gift card ever came Movie channels started to charge after months I've written and called ATT numerous times to no avail yet I am very certain about what was promised and even suggested to ATT that they find voice recording They said they don't have I had the agent repeat everything several times and I wrote it down They since removed several of the movie channels but there are a couple still active that they are billing me for I have told them that I will only ever pay $per month (phone, TV and Internet), as promised but to-date no bill adjustment has happened I recently wrote the the CEO and have been contacted by people from the Office of President, and while they 'believe me', they are saying they cannot honor what I was promised There is even a current 'offer' from ATT that is close to what I was promised for $

We have been AT & T customers for years, we got good enough internet and TV service, we paid our bill, no complaints
April, that ALL Changed! Our year UVerse and Internet contract was up, so we contacted AT&T and asked if there were any new specials that we qualify for After HOURS on the phone, we agreed to a year contract with AT&T internet, DirectTV and a home phone line, for $136/month That price was to include AlL TAXES and FEES We paid $that day for installation
We get our April bill and it's $ Along with being OVERCHARGED for our services, we were billed again the $we already paid
I call AT&T and spend more HOURS on the phone, being transferred; at one point to another locationLONG story short., I'm told that due to the billing problems, they are going to lower my monthly bill to $for year I would have high speed interenet and DIRECTV (no home phone, which I didn't want to begin with) I agree and go on with my life
May, 2016: we get a bill for $and pay it, because it's not worth giving up HOURS of my life for $ It's wrong but I pay it anyway
June we get separate bills, one from AT& T and the other from DIRECT TV In total almost $200! I call AT&T, give them hours of my time, transferred MULTIPLE TIMES and FLAT OUT LIED TO AGAIN I say LIE, because every time I call I have to start fresh No one logs anything into their systems So, the person before you gets off the hook for the oonversation they had with you This time (without asking for a discount), a "supervisor" tells me, "so sorry for the inconvenience" I'm going to adjust your account and your bill will be $for years I say "OK" and move on with my life Their answer for OVERBILLING YOU EVERY MONTH is to offer you a better rate moving forward
July 2016: We receive a bill for $ This time I try the "chat" option on the AT&T website, hoping this will get my story documented and ultimately resolved I start fresh (this time on chat) and I am "chat transferred" times SERIOUSLY! I finally get to someone that wants to take the time to help me (I thought) He tells me, "EVERYONE ELSE HAS QUOTED YOU THE WRONG PRICE (HES'S SO SORRY); THE CORRECT PRICE IS $145/MONTH THAT INCLUDES TAXES AND FEES HE PROMISES IT'S ALL FIXED NOW AND FOR MY TROUBLE HE IS GOING TO GIVE US MONTH DIRECT TV FREE I asked to get out of my contract, because they have not kept end of the contract I was told that if I break the contract it will cost me I can't remember the exact amount, but it was several hundred dollars
August 2016, I get a bill for $187! HE LIED TOO! I JUST TRIED TO REACH CUSTOMER SERVICE THROUGH CHAT ON THEIR WEBISTE AND IT SAYS ALL REPS ARE BUSY AND MY SESSION TIMES OUT BEFORE ANYONE SIGNS ON TO HELP ME !
This is the first Revdex.com review I have ever written I am a business owner and I understand a billing mistake here and there and quickly resolve the issue This has been going on for months and just gets worse and worse!
SAVE YOURSELF THE TROUBLE AND DO NOT DO BUSINESS WITH AT&T HOME INTERNET AND DIRECTV SERVICE! IM NOW STUCK IN A CONTRACT AND THEY AREN'T HOLDING UP THEIR END OF THE CONTRACT! I HAVE LOST HOURS OF MY LIFE CALLING, HOLDING, BEING TRANSFERRED, TRYING TO FIGURE OUT BILLS,, ETC FOR MONTHS!

I spoke with a manage named Michael with At&T business cell phones about my bill being wrongas I was speaking to him, he stated to me that I am always past due on my billso he really could not tell how my bill was wrongHe also stated a bill that I paid was not applied but it was sent some where at AT&TI stated what you mean My payment have been sent somewhere he could not tell me anythingbut he could connect me with someone elseonce I was connect to one came to the phoneI am so tired of AT&T they are bullies

I switched with *** Wireless service May I have been trying to transfer my account from AT&TUnfortunately, *** did not pay out the rebate in time so my phone experienced a partial migrationSeveral months later, I notified AT&T and asked if they could disconnect the service until the rebate is approvedNothing happened immedately, so for an additional month I was using a temporary phone provided by *** and receiving text messages from my iphone that was under my AT&T phoneFinally on February 8, Tmobiile paid out the rebate but AT&T was still charging me as a customerAT&T finally disconned my phone December and my AT&T bill totaled $1, ***'s rebate only covered $I phoned AT&T to handle the account and later received a collection letter from CredenceCredence offered me a settlement of $I phoned Credence to pay the settlment offer and was told the account was transferred back to AT&TI phoned AT&T and they wanted the full balanceI asked if we could settle and they told me to reach out to Diversified CollectionsI phoned Diversified and we settled for $1,Diversified confirmed payment and asked me to wait 24-I waited hours to phone AT&TAT&T transferred me to their Collections DepartmentI spoke with a representative by the name of AmyShe demanded the $balanceI then explained to her that the account was settledShe told me that AT&T does not recognize settlement offers and that the I still owe them moneyI then asked what is the use of hiring collection companies to speak on their behalfShe immedately became curt so I asked for a managerThe Collections Stacy was equally as rude and she told me she was the final authority of AT&TSo I then called Diversified and they told me to call AT&T on a three-way call so they could verify payment until they could send me an email confirmation but that was not successfulI satisfied the account and Diversified has it within their records as paid but AT&T has refused to accept it and refuses to unlock my iPhonesSo now I am out of nearly $and my son and I can not use our devices

AT&T started out as a good company for meOver the past year, there customer service has declined drasticallyOne instance was when my spouse's phone did an automatic update and went into a bootloop(unable to use/paper weight), there response was it would take days to receive a new phone and they would not credit my account for those daysMost recently, there servers were updating during the time I made my payment(on time every month) and I was charged twiceThe first payment processed the next dayThe second payment is showing pendingI have called my bank and AT&T numerous times over the last five days trying to correct this issueMy bank can't do anything without an approval code from AT&T....and of the different representatives I've spoken to, no one knows what an approval code isI called the day after and was told the pending payment would fall off in 24-hoursI called five days after and was told the same thingWill I ever get my money back?!?! Don't do business with these crooks

The complaint is into regards to my at&t internet & the delay to get my services fixed is not in a timely manner
I get home 6/29/to notice my internet is not working it was late so I decided to call Saturday when I call they keep running test that's not working reconnected me times from trying to speck to someone remind u I have a Roku that's how I watch most of my shows my soCan't watch Netflix or play his game so I call again early Sunday 7/1/I finally get to speak to someone for them to tell me no one can come out to me until 7/7/that's a whole week I haven't been able to watch tv I told them that was I am acceptable all they could say was they couldn't help me At&t has the worst internet & tv service it stays going out & they do not cater to their costumers I have been with them for almost 2yrs & I can't beleave how they treat their people I will be getting service else where my option if I said that's how I watch tv you would think they will send someone out ASAP b

I have a construction company so I moved my lines to At&t I was told that my bill was going to be no more than $at month and was going toget a refund for the phones and disconnection for each linelong story short I never got the disconnection or the money for the phonesmy company ended up paying the phones to *** and my bill with at&t is $the at&t rep told me that if I bound direct tv and digital life I will get a great deal which I believed them it ended up being not truewhen I cancel my service with digital life they told me that it was cancel until this day at&t send me bills for a service that I dont have anymorereally bad customer service I DO NOT RECOMMEND THIS COMPANY TO ANYONEthis is recentplease do not fall for there advertising

I have been trying to contact ATT by phone for over an hourEach number I call sends me to a robot answering serviceAfter repeated questions the robot says he's going to transfer me to a live agent but actually transfers me to a woman's voice speaking Japanese that tells me to go onto their web site and then hangs upThis has happened times in a row

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I ordered services with Direct Tv and ATT internet on December 1stATT cancelled my Appt on 12/after I waited all day (window from 8am to 8pm) because they said my service address was wrong in the systemI spoke on the phone for 1/hours and was hung up onI completed an online chat the next day and after a few conversations my order was reset up for 12/from 12-I called at and was told there was an outageThen at 4pm I chatted online and the rep said someone was at the main junction and would be at my house soonAt I called and was told I had to reschedule because my area was overbooked!!! After speaking with a supervisor, I was reschedule for today, 12/from 12-I completed online chat and was told that there was an issue outsideI asked to speak to a managerShe adv

I called Direct TV weeks ago and was told I could bundle Internet and cable$for cable (choice package) and $dollars for AT&T internetI was told that the installation for cable and Internet would be on Sat 07/28/between 8am - 12pm estAt&t showed up but Direct TV never cameWhen I called Direct TV I was told no technicians were available yet nobody called to inform me that I would need to rescheduleI rescheduled for the following Saturday 08/and was told the installation would be sometime between 8AM - 12PM but the rep did not come until after 12pmFinally the installation is completeI turn on the TV and I'm missing channels I was promisedI was told I would get the Choice package, Internet, HBO Cinemax Starz showtime for months free, NFL package free, and a $visa rewards cardWhen I called in to ask about the missing channels not only was I informed that they didn't see the free channels and free NFL package but they also quoted my cable bill more t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Since signing up with *** in October of 2016, I have experienced nothing but trouble with not only getting them to bury the cable in my yard initially, but also with the service itself
After signing up, I had a horrible time getting them to bury the cable in my yard See the dates of activity below:
* Oct 14, - Service installed
* Nov 11, - *** was supposed to bury permanent fiber but could not because the ground was not marked
* Nov 17, - Fiber was buried but was not properly bored into the distribution box but left on top of the ground instead, leading to an escalation and re-burying
* Nov 21, - Had to call to schedule appt for connecting the permanent fiber which was buried but could not because the line was not properly run
* Nov 23, - *** re-buried a n

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T for DIRECTV + internet package about a month agoI knew I was closing on my house and did not own the property yetThe day of closing DIRECTV came to install and they were successful, the at&t internet came and the technician realized there was a problem with the connection with the house and the main boxHe knew for us to be able to fix the problem they were going to have to get the construction team to come and fix the problemHe left, on Thursday march and said his manager or someone will call me within 24-hours to schedule the next appointmentdays later I decided to call, they told me they can schedule the appointment and everything was fixed, since I work, I had to drive an hour away pick my parents, pay for them to stay at my place and drive an hour back

ATT representative came to my house (***) and sold me a bundle of TV, internet and move from sprint to ATTAll in all he promised $gift card and $to pay off the old phonesI can not find any note on my account of the sameI can't get hold of himIt was a complete trapI am not allwoed to cancel my TV services now because of the contractI can't believe that ATT allows that to happen
Product_Or_Service: DTV and ATT phone
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up with At&t in September of I was given a bundle offer for Internet, home phone and cable servicesThe offer was for $for years plus a bonus prepaid card of $for being a loyal At&t mobile customerUpon installation I was confused when I got Direct TV instead of uverse cableI was told that they were just starting to merger and was getting Direct TVUpon the first bill I received I did not receive the bundle price I was quotedMy first bill was $I called and asked them about the pricing and they looked into and said it was correctedEvery month since then I would call because my bill was always higher then the bundle offerIt has now been over year of me calling in constantly asking for my bundleAgain I was reassured they would get it right and made some adj

I have been trying to cancel my AT&T Internet service acct # *** for the past three days and each time I call they say the system is under maintenance and they are unable to cancel my serviceThey recommend I call back in 2hrs or the next dayThis is not the first time I call concerning an Internet issue, this happened back in October 2017, I wanted to see if I could down grade my Internet service and they were unable to help me as well