AT&T

I signed up with AT&T in *** *** Mall for internet and cable services at the end of SeptI informed them that I was on a very tight but and at the time, I had Spectrum which I was having problems with their internet services freezing on meI said that I am looking for TV and internet service that would suit my budget that I was currently onThey mgrsaid that he had something that would help me outHe informed that my bill would be $88.xx monthlyHe showed me the computer and the how much the monthly bill would beHe also said that your bill for next month will be a little high but to come in and he would waive the set up feesI went into the location the following month and he made some adjustmentsSo the next month, my bill was higher againI went into the store, the young lady remembered me and made a phone call and had it fixed (at least that was what I thought)I went home, made my payment onlineThe next month, the bill comes in higherI called into the

When I called AT&T over months ago to get internet turned back on I was quoted $per month as long as I have cell, service with themI do and have had a cell phone with AT&T for yearsThey have continually billed me $per month since day I have asked they review the phone call from that dayMagically it has disappeared but they claim to have a "transcript" of the callI refuse to accept that because transcripts can be changedThey are also telling me I continually go over a data limit I had NO knowledge ofThey forced me to add a $30/month addition to get unlimited dataI find this horrendousI believe it's unfair billing practices and fraud

I want to start off by saying I have been a customer of AT&T for over years plusI normally don't review my bill in debthI have a family plan with linesWhen I added a new line with my sister to my account they had a promotionBuy one phone get one free so I took the deal so I could get an upgraded phone too along with my sisterThen months later I added on my other sister and her sonSame promotionShe purchased a phone and her son got the free oneHer phone broke and she had to use the insurance and pay $for the deductibleThey put it on my current bill that has a total bill of $My payment with all phones is around $with adjustment of $for one of the phonesBrings my monthly payment around $a monthI did the math and deducted the $from my bill and the total due is $So my bill is $higher than normalI have talked to different workers at AT&T about this and still have no ideal why it is higherReviewing my current bill it appears I'm not getting the credit for the promotion on both phonesI no longer trust this company and feel they are robbing me of my hard earned moneyI would like to be taken off all contractsSo each family can get their own service and I will search for a more honest company to give my business tooI really think someone needs to take a long look at this companyThey can not be trusted!

I signed up with at&t U-verse with a price lock for months of a total of $for each month if I were to take the tablet they were giving me for signing up with them for no extra chargeI call them on 5-20-and spoke to tell a and she told me there would be a cancellation fee for the data for the tablet, which I didn't sign up for no data planMy bill was no longer $113, it raised to $and when I asked about itTulsa told me I that to pay insteadI asked to talk to a manager about the issue and she said he's not aroundI ask for his name and she said vaun was the managersame name
Product_Or_Service: U-verse

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T live chat to discuss an increase in my bill and several issues with my television and Internet servicesWhen I got ahold of a representative on live chat, it took him several minutes in between each message to respondI continued to ask him if he was still there to help and after several minutes I was told there was an "update" occurring so he couldn't pull any information up(This was mins into the live chat)I then called AT&T customer service on the phone to explain my issues, I was directed to the rentention center and spoke to a representativeAfter discussing my problems she told me she was speaking with her supervisor and they both thought it was a better idea to call the AT&T corporate office and provided the numberI hang up the call and dialed the number an

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello I had a two year contract with AT&T and direct tv after the first year they decided to void the contract and started charging me a lot more moneyI have always payed my bills on timeI should have canceled the entire dealings with them back when this happened but I wasnt sure if I was still on the hook for the other year left on contractThis is wrong on there part they have been raising my bill ever since.I have on many counts tryed to fix this error on there part but no one will fix it.I dont believe I should have to pay the amounts they are trying to make me pay.Every time I call them they either pass the phone to someone else or they hang up on me and I have to start all over with another person from their companyThis is wrong bad Company I want the offer I was given for a two

AT&T failed to cancel my DSL account when I upgraded to U-verse and continued to charge for both (sending DSL "fees" to a collection agency)
On July 28, I set up a DSL internet account with AT&T for my personal use at homeIn 2015, I upgraded to a U-verse (wireless internet) account, beginning for the billing cycle Feb 14-Mar 13, AT&T failed to cancel the original DSL account (account # ***) when they upgraded me to U-verse (account # ***)AT&T charged me for both services through August (even though I was only using one service - the upgraded U-verse - for those months)When I realized that the technician that set up my new U-verse account failed to cancel the old DSL account (as he said would happen), I called AT&T and told them of their oversight - they apologized and said that they would cancel the old DSL account and reimburse the amount I was erroneously chargedI went through this process two times with two different billing representative

They customer service providers are extremely difficult to understand & they continuously have issues with service
Issues caused by the installers

Still have not received my credit amount sent to me
Closed account and still have not received my refund for my credit

I have been with them for years and their customer service is not working in the same pageI call in to set up arrangement and I was told ok for the dateNow they disconnect my service for being days late and the funds coming in the day after they saidIt left my account in the day I was toldI was also told that I was fine for the rest of monthWhen spoke to manager they advised they can disconnect when they feel no matter whatMy problem is if I do what their associate tells me , why and I paying the price ? No one wanted to help with problem just kept saying pay itEven the manger was saying the same thingNot the first-time I have gotten misleading advicefrom their representativesNow I am locked into a contract, because of another misleading repThey need better training so they can all be cohesive with information
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer for years at numerous addressesI recently transferred service again when I moved on March 1, I was told when I set up service that I would receive a $rewards cardAll I needed to do was contact billing after installationI did thatBilling told me I needed to wait days after installation had been done and to contact billingI did thatI have had numerous chats and phone calls with off shore people I cannot understand, nor do they have the ability to correct the issueI was also without a major network (CBS) for months of my service at the previous addressI am trying to collect what was promised to me, and they have done nothing to honor the promotionI just spent minutes with an off shore person I could not understand for the 5th time to try and res

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had DSL internet service with ATT and switched back in July to Fiber Optic, however ATT kept billing both the old DSL line, so I was being charged for both DSL and Fiber Optic service, once I received the notification that my email had been suspended due to lack of payment on the DSL service, I contacted ATT to get resolved, they have since issued credit under my old acct and closed the account, I'm now only being billed under my new acct for internet, however I have spent countless hours on the phone an through chat trying to get my email service restored(***@att.net), I have years worth of data/emails that I cannot access because apparently no one at ATT can figure out how to "unsuspend" my account so I can have access to it againI have a total of chat transcripts and endl

ATT is the absolute worst company in the world I cancelled a maintenance service that I never requested for and was billed $extra per month Ever since than I had issues with my internet going down least twice a month I have spent hours with the representives on the phone trying to get the problem resolve and the only resolution I received is STRESS AND HIGH BLOOD PRESSUREI do not understand how they are not regulated by the government agency

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has promised my bundled billing with Directv since February 2015, their pricing has never been what they promised, and whenever they are contacted, they say it is corrected, and it will take 2-billing cycles to reflect the correct pricingConsequently, the combined billing never happens, and when you call after the 2-billing cycles, you are told the same thing againSo, here I am in May 2017, I made another call today, and was told it would be correct by next monthI feel they are scamming, and keep giving the 2-billing cycles to keep you paying, and it never gets resolved
Product_Or_Service: Phone, internet, and Directv
Account_Number: AT&T XXXXXXXXX, Dire

So I was notified that someone used my ss number and opened an account with AT&T
Called AT&T and asked them what they intended to do about it they said they turned the phone off and that was all they was going to do
I was hoping they would go after the person for fraud nope no can do
I would like to know if others have had a problem and what was done would like to file a class action lawsuit against them
Their fraud dept is nonexistent

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This event was last year from Jan - Jun It maybe too late but I just learn that Revdex.com might be able to help me with this
We moved to a new house in Dec and closed my internet account and opened a new AT&T service in the new home with a new account numberI learned that we have been billed for the last months for my old account after I we arrive from overseas vacationI called them and inquired why and they said the cancellation did not go throughThey admitted that I called on Dec to cancelled my account based on their record but still did not refund the whole monthsAfter talking to a supervisor, they only refund me months worth and placed the blame on me for not checking my credit card bill - imagine thatIt is my fault now that they did not cancel in correctlyThe f

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted ATT in May to see if they had any promotions to save me money on my home phone, uverse TV and internet I was quoted a price to switch to Direct TV and bundle my internet and phone and cell phones The price quote not the same since I got the bill I was told I would get my cell phones for $month and the internet, home phone and direct TV for a month Now that I have signed the contract with Direct TV for years they want to charge me a month They will not do anything to adjust the bill they say the account was never noted for this amount, but before I accepted the agreement the agent put me on a recorded line with an att representative and she repeated exactly what I was told They make promised and quote prices they refuse to make good on The burd

Service Type: Residential ServiceAccount: XXX XXX XXXXAccount: XXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is using advertising to entice customers to BUNDLE their servicesThis has occurred with several acquaintances of mineMy own experience in this regard is as follows
I received several advertising fliers promising a single single reduced price if I bundled my Internet, TV Dish services, and telephone using Direct TV and AT&T phone serviceAfter I accepted the AT&T officer, and my old internet and TV service were cancelled, I l was informed I was dealing with two companies (AT&/T and Direct TV)When the installers came, I learned I was dealing with three companies (Direct TV, Viasat, and AT&T) and would be billed separately by each
According to the sales person on the phone, my total monthly bill for the next two years would be $However when I received three separt

When I signed up with AT&T April they told me that I could add cable for an extra $a month and cancel at anytime Two months later I cancelled the cable because I lost one of my jobs and could no longer afford it AT&T has continued to bill me for the cable and refuse to take it off my bill I have called them over times for them to continuously pass me over to someone that cannot resolve the problem I am sick of getting the run around Never in my life have I had to deal with such crooks and hopefully will never have to As for me I run a eBay business and this areas only provider is AT&T Now I have a $bill with them for services that I canceled and never used FED UP!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I cancelled the contract for my AT&T Uverse internet account because they changed the terms without my knowledgeNow at&t says that I must take their modem to a UPS store or I will be charged $My contract included a free modem, but at&t started charging me a modem fee last NovemberI complained about the extra modem fee and they credited my account for the charges AT&T told me the only way to return their modem is for me to take the modem to a UPS store! I have no way to get to the UPS storeAT&T has threatened to Bill me for $for the modem and turn my account over to collections if I do not pay them