AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet installation appointment was cancelled by AT&T's "system" less than hours before the appointment and they are not willing to reschedule with any kind of urgency; and even when they are able to come out, they are only available at times during which I am at work, so I am now being forced to take time off of work in order to get my internet installed in my houseThis is the fourth time that I have had issues with their customer service department and I am heavily considering switching to Spectrum.Product_Or_Service: Internet service, 50mbpsOrder_Number: XX-XXXXXXXXXXXXXXXAccount_Number: XXXXXXXXX

I called before making an offer on a house to see what internet speeds were for that specific address since I need high speed for my online classesI was told it had high speed and was Mbps...I am now closing on the house and called to set it up and now they are saying it is not high speed it is Mbps and that it never had high speed at that locationI would not have offered on the house if I would have known this as it is required for my work and school!

Overcharged and inconsistent billing
My Uverse and internet bill constantly goes upAt one point I pointed out the increase and was given supposedly a new payment planThe payment went down for one month, then went up to even more than beforeThe amount varies from month to month--I have tried calling numerous times and can never get an explanation for why it keeps varying and raising

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved I***lled at&t to let them know, the new address is *** *** *** *** XXXXX I was told they only had the house number and had to add the unit number to the computer and had to***ll back in to days I asked if it would be a problem seeing someone had att internet in the house to get internet just in my unit/room they assured me it would not I had to***ll back numerous times before I could get through, the***ll was dropped by att while on hold, one time after holding about a half an hour When I finally do get through I explain the situation to the lady, she says she has got it, and it'll be no problem to transfer my service, although she doesnt know about getting it just in my room, I let her know the first lady said it wouldnt be a problem so she tells me it

When I signed up for AT&T I was informed that I would receive a $Visa gift card Currently AT&T is only sending me a $Visa gift card
My account number *** is suppose to receive a $Visa gift card AT&T has not sent that gift card I signed up for AT&T to start service on August 31, A $gift card has not been sent Only a $gift card is being sent The customer service line never answers their phone to speak about this issue

I ordered bundle services in May of this yearI have had several techs out since and still have trouble with my TV and internet servicesThe customer service reps that ATT uses are useless, they just read their scripts given to them and do not solve the issuesThe company is using faulty equipment and knows itThe reception is bad as a result and services are interruptedI have been very dissatisfied with servicesIn addition I'm waiting days to get a tech out this time to resolve my problemsThe last tech came out about a month ago and the same day he was here I have to reboot my modem to get my phone and internet to work againThe WI FI is still not workingAT& T promoted bundles back this spring to entice people to sign up but then didn't explain the fine print in the contracts and has taken advantage of customersI spoke with Direct Tv , one day after the installationto change my plan, I was told that I could do that for more a month for the Tv portion of my bun

AT&T is totally non-responsive and unreliable I tried to get my year old blind mother's phone moved from one room in her nursing home to her new room AT&T missed promised dates I called the Presidents office to try to get an answer on what was wrong and when the line would be moved I was promised a call back which I never got I needed her land line to hook up her pacemaker checking device Fortunately I got a device that works on my cell phone and was able to cancel AT&T It took minutes on their "customer service" line for them to fix their own systems and be able to cancel the line give me a cancellation confirmation number

AT&T overcharged me for a year Said there were late payments with auto on file
Set up multiple accts in my nameHaven't received refund due
I have a DSL (not bundle)
At&t started by opening different accts in my name One had my name spelled incorrectly "*** and I paid to that acct onceThey sent the refund check, but I wasn't able to cash it because of the incorrect spellingI called to ask them to fix it but they closed the acct and no one could ever find it in the system I still have this check and paper proof of the other accts I was being billed to
The other account #s are:
***
***
After they created the right account (***) my bill was constantly fluctuatingI was given reasons of data usage and late payments as to why I had a card on file at the time which they were to auto draft from so a late payment was impossible The bills were never consistent varying from $191, $174, $155, $131, and $agai

AT&T U-VERSE TV is horrible it constantly looses signal, all they do is keep sending out Techs and they never solve the problem, I have had the Service for weeks and cannot go a full day without setting the TV boxes at least times a day

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hi
this is *** *** I called in early April to get my land phone service discontinued on 4/6/at the time, I have paid the billed on 4/and the customer representative told me I should get refund in early May (which is my final statement)on 4/24, I got another bill, ask me to continue pay monthly feeI called AT&T and the representative confirmed my phone was cancelled on 4/and I should ignore the billhowever, on 5/21, I got another bill from At&T, with late fee included and ask to pay for next monthI called again, and ATT still don't know why I am getting this billI told the guy that I noticed the phone still have dial tone and he even call the land phone...he said he would discontinue it and I should not hear dial tone any morehowever, today is 5/24/2018, I ch

Service Type: Residential ServiceAccount: XX-XXXXXXXXXXXXXXXAccount: XX-XXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We scheduled & paid for service on Fri, it said a tech would come out Satpm on Fri we got an email saying there is a problem with the addressI called Sat morning and kept getting transferredWe rearranged our schedule around to be home for the tech, so I was not ***We were told that some one at our address previously had service and it wasn't resolved so we were being punished for the last persons problemWe couldn't get service but our account was charged $We told them to give us the money back since this is the second time this exact thing has happened to usLast year we tried to get service at another address and there was so many problems that we just went with another carrierOne of the phone reps hung up on me I was already mad so when I called back I wa

I recently bundled my services with ATT&T , which I been a customer with them for years Since they bought DirectTV we wanted to bundle our internet services as wellBefore we could do that we had to pay what we owed on our current bills for Direct TV and InternetSo thats what we did , and ATT&T informed us our bill is now combined with our new payment being a month I paid my new bill last month , and I saw another account so I paid both amounts one for ( DirectTV) and another for (internet)They stated our bills would be combined mind you, now comes September and I see a bill I contacted ATT through online chat The rep told me that the bill was accurate , but I informed the rep that if a had a outstanding balance they would of not let me bundleThe rep also stated that we had a service call , which the service person nor direct tv informed us about They came out because of issues with their service They never sent us a bill, and every t

I signed up for ATT internet and DirectTV bundle for $a month I am getting separate bills and they are both over charging me with ATT sales
I signed up for ATT internet and DirectTV bundle for $a month I am getting separate bills and they are both over charging me with ATT salesI have talked to ATT and DirectTV several times, ATT refuses to help me fix this issue and tells me I need to contact DirectTv there is nothing they can do DirectTV refuses to correct the bill or let me talk to a supervisor I get transferred to a phone queue where no one answersI'm getting really frustrated that this is not getting resolved!

When I signed up for wireless service I was not given the 15% military discount I have had service for over six months and the discount has NEVER been appliedThis is unsatisfactory!!!
I added an additional mobile line in May and updated my services to unlimited, I was told I would have access to HBO for free When I called on June to seek assistance with how to access HBO, I was told it was NOT a part of my plan I was further informed that if I did not have direct TV, I would not be able to access the service at all After asking to speak with a manager I was informed that I did indeed have unlimited and access to HBO was a part of my plan BUT it could only be accessed through Direct TV now app This is contrary to the HBO website which indicates that access is available through the HBOgo app Am I to believe customer service or the website'? Your customer service reps are obviously not well trained and providing information contrary to the site OR your website i

I have had Direct TV for about yearsI recently purchased ATT Fiber May 2017, and opted to combine by ATT and Direct TV billsSince then, I am no longer able to view, nor pay Direct TV bills without physically calling Direct TVThis requires at least hour of my time per month to doEvery time I call, I try to get in touch with someone who can help with this problem, but no one is able to do soI am told the root of my problem is that ATT does not receive the Direct TV bill "in time" to be viewed or paid on my ATT billTo be clear, on both the Direct TV and ATT website, I am unable to view my Direct TV billFurthermore, I do not recieve any Direct TV bills in the mailThus, I basically pay the Direct TV bill without having any ability to view what I am actually payingAfter nearly a year of receiving no help with this problem, I feel compelled to at least reach out to the Revdex.com to file a complaint
Product_Or_Service: Direct TV billing

Deceiving sales practices, do not return phone calls, do not perform tasks that were promised, unprofessional, not prepared for installations
On 9/2/I went to my local AT&T store on *** *** in *** ** to switch from *** to a bundle package offered by AT&T I was told I could get a AT&T Treck 2HD for free along with a LGK The IPhone 6, my phone I would buy and pay for monthly And I also signed up for Direct TV By doing all this I was to get a $Reward Card just for signing up What they neglected to tell me was that the AT&T Treck 2HD was not free, it has a $charge monthly to purchase and there was a $activation fee and the first month we had it, the sales person neglected to tell us to switch it from it's current setting to our wifi or we would incur charges First month's charges for overages was $ The LGKphone which was supposedly free also has a $monthly charge to purchase and there was a $activation fee A

Unable to reconnect my service
I've called ATT on 3/1/to cancel my Internet & Direct TV servicesI received an email confirmation of the cancellation, and also a number to call if I was to change my mindI called back the next day 3/2/to ask that my services be extended for another week since the other provider cannot come and set up our new services for another weekI was told that they cannot reactivate my account because it was already cancelledMaybe because they already know that this account is loss, no effort is done to help with the situationI was willing to pay for that extra week of service but was told that they cannot do anything to help meI also have my cell phone and home security with ATT - with this type of attitude I will consider cancelling those services also

Told I would get my get a repair for my U-verse; they never came
I had called three times to get my u-verse fixed on one of the two TV's that we pay for They were unable total me through the repair I got a call from the presidents office, in which they told me they would come on saturday morning, April 2, to make the repair since I work out of town and cold not meet the repairman during the work day I changed my travel plans for the weekend, and stayed home saturday morning instead of going to see my wife two hours away in Tyler, Tx (I am in Dallas--we live part for job reasons only.) U-verse repairman never showed up I called AT&T and they said they showed the repair having been completed! That could not be possible--TV still doesn't work, and I was in the residence the entire time repair was to have come--at 8:a.msaturday morning President's office (*** ***) had told me they would make it specifically at 8:30--that repairman's first stop

I had ordered service on July 28, 2018, and was supposed to have DVR serviceI did not receive this service at that timeI called back at 4:pm Central Time zone and spoke to a MJ she gave a $credit and said I would have that within 5-business days, that was never receivedCalled on 9-and spoke to a Stephanie at 4:pm Central Time zone, sent the DVR to back office for investigation and was supposed to be contacted within hoursI never received a call so called on 9-and spoke to Reb at 4:pm Central Time zone, asked about the DVR being sent and he stated that it was cancelled by them because they didn't have any, I asked for a credit based on paying for a service I wasn't receiving, he asked to call me back after speaking with his managerI received a call back from Reb at 4:pm Central Time zone on 9-We set up a time to come out and install the DVR on 9-He stated that due to the inconveniences he could do a $credit which I received and his manager

We have been AT & T customers for years, we got good enough internet and TV service, we paid our bill, no complaints
April, that ALL Changed! Our year UVerse and Internet contract was up, so we contacted AT&T and asked if there were any new specials that we qualify for After HOURS on the phone, we agreed to a year contract with AT&T internet, DirectTV and a home phone line, for $136/month That price was to include AlL TAXES and FEES We paid $that day for installation
We get our April bill and it's $ Along with being OVERCHARGED for our services, we were billed again the $we already paid
I call AT&T and spend more HOURS on the phone, being transferred; at one point to another locationLONG story short., I'm told that due to the billing problems, they are going to lower my monthly bill to $for year I would have high speed interenet and DIRECTV (no home phone, which I didn't want to begin with) I agree and go on with my life
May, 2016: we get a bill for $and pay it, because it's not worth giving up HOURS of my life for $ It's wrong but I pay it anyway
June we get separate bills, one from AT& T and the other from DIRECT TV In total almost $200! I call AT&T, give them hours of my time, transferred MULTIPLE TIMES and FLAT OUT LIED TO AGAIN I say LIE, because every time I call I have to start fresh No one logs anything into their systems So, the person before you gets off the hook for the oonversation they had with you This time (without asking for a discount), a "supervisor" tells me, "so sorry for the inconvenience" I'm going to adjust your account and your bill will be $for years I say "OK" and move on with my life Their answer for OVERBILLING YOU EVERY MONTH is to offer you a better rate moving forward
July 2016: We receive a bill for $ This time I try the "chat" option on the AT&T website, hoping this will get my story documented and ultimately resolved I start fresh (this time on chat) and I am "chat transferred" times SERIOUSLY! I finally get to someone that wants to take the time to help me (I thought) He tells me, "EVERYONE ELSE HAS QUOTED YOU THE WRONG PRICE (HES'S SO SORRY); THE CORRECT PRICE IS $145/MONTH THAT INCLUDES TAXES AND FEES HE PROMISES IT'S ALL FIXED NOW AND FOR MY TROUBLE HE IS GOING TO GIVE US MONTH DIRECT TV FREE I asked to get out of my contract, because they have not kept end of the contract I was told that if I break the contract it will cost me I can't remember the exact amount, but it was several hundred dollars
August 2016, I get a bill for $187! HE LIED TOO! I JUST TRIED TO REACH CUSTOMER SERVICE THROUGH CHAT ON THEIR WEBISTE AND IT SAYS ALL REPS ARE BUSY AND MY SESSION TIMES OUT BEFORE ANYONE SIGNS ON TO HELP ME !
This is the first Revdex.com review I have ever written I am a business owner and I understand a billing mistake here and there and quickly resolve the issue This has been going on for months and just gets worse and worse!
SAVE YOURSELF THE TROUBLE AND DO NOT DO BUSINESS WITH AT&T HOME INTERNET AND DIRECTV SERVICE! IM NOW STUCK IN A CONTRACT AND THEY AREN'T HOLDING UP THEIR END OF THE CONTRACT! I HAVE LOST HOURS OF MY LIFE CALLING, HOLDING, BEING TRANSFERRED, TRYING TO FIGURE OUT BILLS,, ETC FOR MONTHS!