AT&T

I decided to give ATT phone and internet a try as they seemed to offer a good deal, and I was going to try something other than ComcastWhat a huge mistakeWorst Customer Service Everwhen I got the bill it included fees and services I was never told aboutWas on the phone for three hours to get it straightened out, and then next bill it was all back again, had to call againI know you won't read this before signing up but if you do--save yourself the misery and do something else

My box wouldn't connect and I called customer service and set up a technician to come out on friday 1/between 4-(days after I was supposed to have service)I got a text confirmation stating it was scheduled for Thursday 1/so I tried to cancel online and couldn'tI spoke to sheldon *** g who stated twice that he rescheduled my appt to friday 1/On friday at 5:I chatted with Alisha who informed me there was no appt scheduled and then Walter who blamed my order being self install for no technician being sentI waited on hold for minutes for a supervisor, Sara, who then told me the same thing also essentially blaming me for the lack of appt even though I was told by different people that a technician was scheduled to check the broken box I was sent for Friday 1/ I opted to cancelI was then put on hold for another minutes while I was transferred to cancelAwful experienceI won't be returning

Failure to accurately represent company, lack of communication between departments, causing property damage, inappropriate conduct of employees
I have been a customer since I signed up for DirecTV and Uverse internet bundle in May AT&T techs came out to install the dish and internet at that timeIn September 2016, it was brought to my attention that the technicians had improperly installed the dish and had caused damage to the roof of the buildingSpoke to DirecTV rep who promised me that upon setting up a relocation appointment, if the DirecTV tech could not find another location, then ECF would be waivedDirecTV rep came out on Sept16, and confirmed that the dish had been incorrectly installed and had caused damage, removed dish (when AT&T rep told me that no one would ever remove the dish for me) and stated he would make note on the account of lack of relocation positionI cancelled my service on 9/16/due to these conditions and was again told my ECF woul

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In August of 2017, I was not receiving any dial toneI contacted AT&T who sent a technichian to my homeWithout my knowledge, the AT&T technichian ported over form P.O.T.Slandline service to VOIP I need my telephone service to change back to P.O.T.Slandline because I have eqipment that is incompatible with VOIP service and requires a landline to operate correctly
AT&T has refused to acknowledge my request to theis dateI have been on the phone requesting this change with AT&T for at least five (5) hoursAll contacts have not recognized my reqyestnor have the accepted my complaint
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For days now I have been held up on being able to have direct tv and att internet bundled and connected at my home due to a bill in someone else's name, social, and address, no connection to me I have called and spoken with att many times and been to the store each day except for todayAlso spoke with the are manager and he resolved nothing alsoThey admitted to it being a glitch in their system but has done nothing about removing itI feel that it should be removed immediately and they should offer free lifetime services to me at no charge due to the huge inconvenience they have causedI am a student and I have classes online which I am not able to take at home because of thisI have great credit I work and I pay ALL OF MY BILLS ON TIME there is no reason at all I should have to wai

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Beginning December 24, our UVerse service went out It was put back in service on December 25th but did not stay active I contacted ATT and they told me that due to a faulty line that we did not have any access to services This included internet, phone and cable tv I contacted them again and they gave me a date that a company would come out and install a new cable near our home They called and said it would be a week later Then they called and said it would be two weeks
We did not have any service during the last of December thru January when we gave up and switched to another company During that time we were billed and our bank account credited for $ I again called and they said they would send a refund in the amount of $as well as a $credit for the t

They lied, flaked, didn't give me what they agreed to and ripped me offPretty incredible that such a big company would take someone who has been a customer of years, paying $a month for their services and disrespect them in such a wayBut I'm sure many have experienced it

I would like to thank Asad K*** at the League City Tx location for all the help and support he didHe is a perfect example of what customer service is and should beHe went above and beyond to get my account settledHe stayed after hours, answered all my questions, and called me at my convenience to finish things up because I was called into workHe worked until 10:P.Mto complete my accountThis kind of customer service helped me feel great about leaving my old provider and to continue any further business I may need in the futureThanks again Asad K*** at Bay Colony location in League City, TX

Lying and cheating to get you to sign up Does not honor what is IN WRITING for signing up Huge penalties to leave the service, even after identifying that you were cheated Web site slow and hard to useMany errors with fairly standard things to do Billing is a problem every monthNice people to talk to on the phone, but getting very sick of how important my call is to AT&T STAY AWAY This is a disreputable company

About months ago I spoke with a representative by the name*** with AttI wanted to switch from Xfinity services to ATT u-verseI was offered a deal that sounded goodThe offer was a gift card in which I only received My bill would be a month if I did auto pay my bill would be so I switchedWhen I received my first bill it was almot so I called to ask why my bill was so high when I was quoted that it would only be I was not informed of the extra costThey adjust my bill but only sent me in gift cards instead of the that was promised to meI realized what they were doing so I didn39t bother to callLast month my bill was andthis month my bill was to discover they charged me an extra for HBO and Cinemax becasuse I forgot to cancel after getting it free for months which is still highWhen I called to ask why my bill was so this was what I was toldThen I was informed that my bill for next month will be
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I am writing this review in regards to the disappointment and frustration I have been experiencing with AT&T since purchasing a new phone I purchased a new phone in May at the East Point Mall in Baltimore MD
First I was told by the customer rep that sold me the phone if I changed my plan to the premium plus plan I would receive a $credit and free HBO on my direct TV bill with unlimited data text and talk and my bill would be around $at the most My bill was $so I changed my plan to what it is now and was told the bill would not be more than $to $80, my bill is $ I spent more than an hour with customer service trying to get the bill lowered, which I did not It also took me months to straighten out my Direct TV bill
Then I was transferred to the valued customer rep and as a valued customer, which I have been a customer for years or more I was offered a plan to increase my gb to gb at no additional cost and I use on an average of gb a month, so I did not see why that plan would have even been offered it would not benefit me at all Then I was offered to slow my data speed for $less As I explain to the rep I was chatting with my phone is extremely slow as it is I would not be worth making it slower for $ Why have a brand new phone and the data be super slow
Since I have passed the big day buyer's remorse and I am stuck with the phone payment I plan to pay my phone off as soon as possible and in the mean time I will be looking into what other carrier have to offer I will also be posting my concerns on the Revdex.com site as buyer beware how I was misled when purchasing a new phone

I had Direct TV installed on august 1, 2017, for some reason internet was not also installedOn september 1, 2017, I called to have internet installed alsoI was told I would have to pay $in advance, which I paid via credit card and that someine would e out september 5, 2017, between 8-am to installI waitedOn september 5, 2017, but no one arrived to installI called and was told no one came because I did not have direct tv installedWhen I asked to speak to a supervisor I was told no and to call a different number between 8-est
Last night I received an email stating my order could not be processed and to callI called first thing this morning and was told they coukd not process my order because I did not have internetExcuse me my order was to install internet and now im told I cant get it until september 25thAgain I asked to speakvto a supervisor was told no and to call a different number
I got the run around from the recorded message finally got a live pe

Service Type: Residential ServiceAccount: ***Account: ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** said that I was going to be paying $for Internet , but as charging me $
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Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have contacted customer service and spent hours on the phone with them trying to get charges that are incorrectly being tagged to my account resolved I have been told multiple times the problem has been escalated Now I am seeing late charges on the account in addition to charges that I do not owe There is a to balance that I do not owe and can prove with bank account statements This is causing undue stress and nervous issues for me Someone needs to contact me and fix this please I am not going to call and spend hours more on the phone with these individuals, be transferred, and nothing is getting resolved This has been going on for months Thank you

We cancelled our service with AT&T for increasing our bill without letting us knowWe paid every bill on time through auto payAll of our phones have a zero balance, yet they're telling me that my balance is $because the numbers were ported to another carrier and my so called new cycle was active for one dayNot to mention that the one phone my daughter was purchased outright was lockedWhen I called to inquire as to why my bill was not prorated they couldn't provide an explanationAnd to make matters worse I went to their internal collections because I cancelled the serviceAt this point the representative tells me that Verizon should pay for the last bill because they're the ones that ported the numbersI regret using AT&TI thought that all the negative publicity on their billing was from customers that didn't like the service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Let me start off by saying I have had nothing but issues with your company since I enrolled on 7/26/I have been given different information based on my sales rep and customer serviceMy ATT sales representative Oscar MontesdeocaWe discussed a service packageI advised him that I needed starz and I was quoted the Ultimate package comes with startz, showtime, hbo, cinemax, boxes( genie and mini genie), internet, NFL Ticket Sunday free for year for $I then asked for higher internet speed since I work from home sometimes and then was quoted $increasing to mbps before taxesWhen the cable technician came to do the installation on Saturday 7/21/he informed me that I only had basic cableI tried called the sales repreceived his voicemailSent a text message-n

Dishonest sales practiceI was offered a "risk free " days to test the service but now Att is sending me bills upwards of $
I contacted att uverse on April to establish internet service for my new homeI discussed account opening fees and options with the representative and was assured I could try att internet for days risk freeThis gave me some peace of mind to move forward as I have had issues with Att in the pastAn att installation agent visited my home and attempted to install the serviceHe departed from my home after hours and could only produce 3MB max download speed on a service I signed up for to produce 50! The agent left my home and promised to come back to increase my speed to acceptable levelsThe agent agreed that the speed was unacceptabledays went by and the agent never returned nor did he try to call me backI left several messages to no availAt that point I tried calling his supervisorI waited for a call back that never cameI then tr

Did not install internet I have been given the run around, and I am done with ATT
A tech came out, wasted hours of my timeWe still do not have internet This has been the worst customer service ever We will likely be going a different direction

This is regarding DirecTV NOWnot the satellite serviceThis service is complete GARBAGE! We've had this service for a monthprepaid for monthsThe service has not worked for minutes without it freezing upWe keep getting error codes QPand I've talked to rep after rep after repI keep getting told the same crap again and againA supervisor will call you in 15-minutesthe engineers are working hard to get this resolvedBLAH BLAH BLAHIt's been a monthWe paid for a working TV serviceWE DID NOT PAY TO BE A BETA TESTERIf AT&T wanted people to be beta testers, they should've offered a much longer trialA one week trial was not enoughI refuse to be told any of this bullcrap againI will be bothering DirecTV about this over and over and over again until I receive a refund for the time I haven't had working TV service PLUS for the inconvenience
Product_Or_Service: DirecTV Now
Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Once again I have attempted to resolve a billing issue with At&t Uverse to no avail They never honor their contract pricing and they do NOT care about taking care of their current customers I have tried twice now both with the online chat and a phone call to customer service to get my billing resolved, but both refuse to assist My original contract was the Upackage plus 18mbps internet for $99-$per month Now, my contract just expired and my bill jumped nearly $for this month I tried to get this resolved, but both the online chat and the phone call did nothing I was offered some crazy stupid deal for $per month for Uverse or $per month with Direct TV I stated from the beginning that I would cancel my service if anyone tried to upsell me Not only did no one offer to