AT&T

To whom it may concern,
My husband and I have had AT&T service for well over eight yearsOver the last year we have experienced some of the worst customer service ever from a utilities companyFor the last six months we have had NO telephone serviceWe have made multiple phone calls to the 1-number provided for your company and have yet to have a resolution to our issueIn our customer file it should show that we have made multiple service call requestsOn the last service request we made the technician was due to come to our house between and PM to perform the service callMy husband took off work early that day and sat at our home from PM till PM and no one showedThe next day by the stroke of luck the phone worked for a brief period (one day, hours)But today the phone once again does not workWe have a two-month-old child in our home that is being watched by a nannyOur nanny is an elderly lady that does not utilize a cell phone, therefore we MUST have a home phone in order to ensure the safety of our newborn childIf anything was to happen our my child and we were unable to call for help because of your company I would imagian that leagal actions would followI am now documenting every issue that we have had from your companyWe have also purchased a new home phone in an effort to ensure that it was not an issue on our part
-January 11, at 2:pm I called the 1-number and was told that I would receive a call back within minutes to run through some "technical test"After a minute wait no one called me back on the phone number I provided for them to call me back at
-Again on January 11, at 3:PM I called the 1-number and was put on hold for minutesOnce again there is no resolution from your company and also no customer service
At this point I do not care who I talk to since your company has not provided the service that we are paying you for in the last monthsI would assume that with the proper documentation your company would be held liable for not providing the services that are being purchased by us the customer in the court system
At this time I am requesting that you refund the last six months that we have paid for your services and received no service from you
*** & *** ***
*** (Non-working home phone number)

At start of service with AT&T in October I signed up for "free" phones (via billing credits for the monthly payments due for each device in the amount of $per month per device for months) when bundling Direct TV, AT&T internet, phone, and Mobile servicesI was also assured that I would receive other promotions as wellThese included $per month for combined billing, $per month for autopay, various credits towards Direct TV services, and other bundled discountsMy first bill showed up with lines opened in my name instead of I was charged for all lines and after communications with AT&T I was assured I would receive credits for the extra lines ($& $48.92)I was never credited for that amountAdditionally, I only got monthly credits for the cost of one phone rather than the two I was assured I would getWhile the reps were making all of these changes to my accounts, they assured me that the autopay and combined billing would continue throughout an

I had the most terrible time dealing with telephone company its very bad it was very hard
to get any off my business issues solved its only answering machain when you get a chance to speak with some one thay send you some where else I did lose money because off that my business was on hold more than three weeks it was so bad

Service Type: Business ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: 12Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** has been a customer of AT&T for years but we are ready for a new provider that has better customer support
Our annual plan was renewed in August Subsequently AT&T has billed more than the renewed plan amount twice for both our regular line charges and long distance plans When these statements are received, we have called immediately to resolve the difference, although it takes about an hour on the phone each time, we have always been satisfied that a credit request has been submitted and told to pay the balance we should owe, which has been paid timely
When subsequent statements have been received with the balance still shown as past due, we have called again, another hour on the phone and have been assured that the credit request will be expedited
For both of th

Poor ethics, Billing issues
Landline was switched to digital telephoneCustomer had a Lifeline medical device, which relies on telephone service to operateService in Modem & digital telephone constantly went out, rendering customer without lifesaving medical deviceContacted AT&T in April when customer awoke to realize telephone, meaning Lifeline, was not functioningContacted AT&T several times throughout the day to service issueAll technicians were "busy" and was not bumped up in priorityCustomer was told it would be over hours without Lifline serviceFirst issue, customers with Lifeline medical device should NEVER he recommended a digital telephone; as it relies on the modem, which proves to be much less reliable than landline serviceSecond, customers with Lifeline should be prioritized when losing service, as their life is in dangerI have contacted AT&T several times and have yet to have a supervisor call backI have now completely canceled AT&T and am now experi

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have spent hours on the phone with more than different representatives from ATT this weekI have been misled, lied to and treated very poorlyOne issue I have had is the home phone I have for emergencies only was getting so many sales calls we had to unplug it - even though we are on the federal do not call listAs a result the phone was unplugged on Thursday 3/at 7pm when I had a seizure and delayed our ability to call I have talked to multiple reps about getting a new number It took hours to get down and hey keep trying to charge me fees for making the change and fees monthly to keep it off public listingThey also sold me a uzverse package that did not Thrace the channels I asked forAnd did not give me the $reward promised - only $
Product_Or_Service: U-vers

May 7, 2018, I contacted ATT Telephone service to request a landline to be put in to my house it was for two telephone numbers that I already have Att said theey had no landline for my area but that they could put an internet into my house, then add Voice Over Internet service VOI
Att has phone lines in my back yard, they have always wanted to put internet in my home I have internet already so if an internet line is here and I use to have landline service to my home byATT then they are manipulating the customer

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Every month I have an issue with my billing with AT&T and the issues are never resolvedThis month I called AT&T To try to get my auto pay switched to the beginning of the month, when my payment is actually due, And a customer service rep named AJ confirmed that my date was switched to December 2nd The reason I had the dates switched was so my account doesn't over draft due to me being paid at the beginning of every month, so I had him confirm ,so many times , that my auto pay would come out on December and he confirmed every single timeNovember comes, the date that was scheduled before hand for auto pay, and I look at my bank account and it's overdraftedSo I called AT&T customer service spoke to a customer service rep who was on able to help me I then asked to be transferred to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We are FURIOUS with ATT Uverse here in the Raleigh serving areaWe have not been able to get NBC or FOX stations for over weeks due to a contract dispute between ATT UVERSE and the Raleigh stationsOur contract states that we will get these stations and we are disappointed and angry that we are not getting our shows, NFL, etc
We do not want to pay the bill for this time and we are upset with this terrible customer service!!!!! ( as are MANY folks)
Please advise
Thanks!
*** and *** ***
*** *** **
Product_Or_Service: cable

AT&T started out as a good company for meOver the past year, there customer service has declined drasticallyOne instance was when my spouse's phone did an automatic update and went into a bootloop(unable to use/paper weight), there response was it would take days to receive a new phone and they would not credit my account for those daysMost recently, there servers were updating during the time I made my payment(on time every month) and I was charged twiceThe first payment processed the next dayThe second payment is showing pendingI have called my bank and AT&T numerous times over the last five days trying to correct this issueMy bank can't do anything without an approval code from AT&T....and of the different representatives I've spoken to, no one knows what an approval code isI called the day after and was told the pending payment would fall off in 24-hoursI called five days after and was told the same thingWill I ever get my money back?!?! Don't do business with these crooks

Abusive monthly billing
On November 21,I started my bundle account at $inspite of the $advertised per monthEvery month since then I have to call AT&T Customer Service to complain because of higher amount being charge to meSometimes they will correct but most of the time they will give me all kinds of excuses and I am forced to go along with it,presently I am being billed more than &a month without any change to my original serviceI have written MrRandall Stephenson about this BUT NO RESPONSE from himPlease help me from this abusive practice

The absolute worse customer service ever from any company I have ever dealt withMy elderly mother used AT&T for her home internet, land line and cell phoneI had to move her to an adult living facilityI requested they simply move her same services to her new place about miles awayThat led to literally probably about hours taken out of my life being on the phone with them and even having to go to the local store twice because I couldn't get anything done on the phone after hours of tryingThey were still billing her old address for services each month plus her new address, double billingI couldn't get them to cancel the old address for the life of meYou call one department and then they say you need another department for the internet, and another department for the land line, and another department for the cell phoneMost of the time the recording just states all representatives are busy now so call again another timeOr you literally are on hold for an hour, then go through your whole story again to a representative, then get transferred some more, then get disconnectedEventually once that was taken care of, I made the mistake of asking them to disconnect her internet and cell phone, and just keep her land lineShe had Alzheimers and couldn't remember how to use either of themThe next day her land line phone quit workingThey said after several phone calls that someone would have to come out and do something to the wires so someone came out and did something while I wasn't thereNext thing I know, I get a bill for internet service and land line useCalled forever and went through *** again and come to find out the guy had gone out and installed internet again because they said her land line wouldn't work in that area unless she had wireless internetNo one ever told me that and they knew I didn't want her to have internetSo I argued the bill and told them to disconnect everything and I was done on themThey promised to remove the internet chargeNext bill, they never removed the internet charge and billed us again for service for a landline and internet serviceI called again and refused to pay it and told them we were done with all of it and even returned all the equipment a month priorFinally collections called and I just paid it so I would never ever have to deal with them againThey cheat people out of money and wear you down so much that you are at their mercy and have to just give in and give them money so you can get rid of themNever ever use this company for anything no matter what or you will regret it! They should not be allowed to be in business and take advantage of people like they do

I switched with *** Wireless service May I have been trying to transfer my account from AT&TUnfortunately, *** did not pay out the rebate in time so my phone experienced a partial migrationSeveral months later, I notified AT&T and asked if they could disconnect the service until the rebate is approvedNothing happened immedately, so for an additional month I was using a temporary phone provided by *** and receiving text messages from my iphone that was under my AT&T phoneFinally on February 8, Tmobiile paid out the rebate but AT&T was still charging me as a customerAT&T finally disconned my phone December and my AT&T bill totaled $1, ***'s rebate only covered $I phoned AT&T to handle the account and later received a collection letter from CredenceCredence offered me a settlement of $I phoned Credence to pay the settlment offer and was told the account was transferred back to AT&TI phoned AT&T and they wanted the full balanceI asked if we could settle and they told me to reach out to Diversified CollectionsI phoned Diversified and we settled for $1,Diversified confirmed payment and asked me to wait 24-I waited hours to phone AT&TAT&T transferred me to their Collections DepartmentI spoke with a representative by the name of AmyShe demanded the $balanceI then explained to her that the account was settledShe told me that AT&T does not recognize settlement offers and that the I still owe them moneyI then asked what is the use of hiring collection companies to speak on their behalfShe immedately became curt so I asked for a managerThe Collections Stacy was equally as rude and she told me she was the final authority of AT&TSo I then called Diversified and they told me to call AT&T on a three-way call so they could verify payment until they could send me an email confirmation but that was not successfulI satisfied the account and Diversified has it within their records as paid but AT&T has refused to accept it and refuses to unlock my iPhonesSo now I am out of nearly $and my son and I can not use our devices

When I signed up for UVerse, I was quoted a price of $per month for cable and internet AFter taxes and fees, the total was supposed to be approximately $a month This was in May of Every month they charge me equipment rental for a wireless router that I own Every month I have to call and have them fix the problem Every month they say they have escalated it to a supervisor and it will not happen again Every month this turns out to be a lie

I was just trying to call and ask about my plan and the lady that I called in the DIRETV was straight yelling at me because I change my plan like a month ago and it still didn't reflect on my account so instead I still to pay that channel that I changed even tho we didn't even have that channel and watch thatI was just trying to explain to her that if it possible to change NOWAGAINso that I will not be able to to pay it again for my next billing, but instead of helping me, she was yelling at me while telling me that I should just WAIT and SEE maybe it's going to apply for my next billing cycle I was so scared of her voice and actually cried after the phone call

Where to begin with this company? I have records from online chats, dispute confirmations, and even collected date stamps for each hours I have placedI spend hours talking to them and I am transferred from department to department, after hours each time they say they are going to resolve it and my balance should be cleared and then today I get a call from the collection agency and it is on my credit report
So ATT was suppose to give us internet but they kept scheduling and cancelling on us without noticeThen after calling off from work to be home several times with no call no show I told ATT that we need to part ways and cancel serviceThey offered endless "visa" cards which never came but we could not be without internet (as we are students and professionals)They said since it was their fault and we never got out internet and they breached their side of the contract, we would be allowed out of our contract (it had only been days) without any penalties
mistake num

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1the bundled services universe,internet and phone service was quoted and I was told for one yearas I reviewed my bill to update my bundle a year later I realize that I have been charged more than quoted price for months now(2@discounts removed) ive been told by att that those discounts were only for wireless customers and were correctedso they added more dollars to the bundlei have never had or will I have wireless through att and I have never spoken to them about a wireless creditbut for some unknown reason to them I was given the discount in my bundle and my quoted priceafter hours of my time with their customer service they are unwilling to credit me the total amount that I have overpaid9months at = $i have gotten $one call with the promise of a return

I have had AT&T for almost years with phones, years for security at my house and now years for direct TV and internetI recently moved homes, same neighborhood I was in but a different streetI was charged $for a "moving fee" when I called to ask about it, they said it was an installation fee, I explained to them that they "installed" nothing in my new houseThe previous home owners had AT&T as well so the satellite was already on the roof, wires run, and we brought our old equipment from the other house and connected it ourselvesI called AT&T to ask why we were getting charged for installation when nothing was installedI was switched to 3-different departments when finally I was told the moving department would have to look into the problem to see if the satellite was really here from previous home ownersI got a call back yesterday telling me "yes the satellite was there from previous owners, but we still have to charge you the installation fee" because when they installed the first time they sent the wrong technician out numerous times, and took them OVER months to finally get us reconnected, the entire time during those months I was still getting billed by AT&T for my "services" and they waived the installation fee for the inconvenienceThe man stated that was their ONE AND ONLY time they would waive the $feeSo I restated "even though they installed and connected NOTHING, I am still getting charged," with and firm "yes" and no further information, he hung upUNREAL! I am ready to be done with all of my services at AT&TMy early termination fee is only $Looks like I would rather pay that then a useless $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife and I wanted to lower our bill so we went to an AT@T storeWe were told if we ordered u-verse internet to replace dsl we would save $per monthThe first install date was missed because of a canceled order.Customer service could not help us with a reasonable next install windowI went back to the store and with the help of a very good employee we scheduled another dateWhen they did not arrive I called and was told the date had been changedI went back to AT&T and with the help of that same employee got them to put the order up for dispatch that day.U-verse was installedWhen a separate bill arrived one and a half weeks later for u-verse alone I called to find out why it was not bundled with my other AT&T services and why it was not lower by $After being transferred numerous tim

I have been a loyal customer of AT&T for over yearsMy husband and I was grandfathered into an unlimited planBut back in February, we received a letter from AT&T saying that they will be increasing our monthly bill for the unlimited dataSince we were already paying over $for our family plan, we decided to switch to Verizon which introduced a cheaper unlimited planHowever, one of the lines was still under contract with AT&T, so I called to see what my monthly bill will be for that remaining lineThe customer service rep told me it would be $plus tax/fees since that particular line only had a 300MB data plan (that was the original price for this particular line on the original family plan)The rep told me I didn't have to do anything else since the plan automatically switched to $However, when March rolled around, I was surprised to find my AT&T bill to be $I preceded to call AT&T, and the rep assured me that on her end, she sees the $in her systemShe told me probably the change did process yet on the website and that my bill should come down to $soonSo I waited for couple more weeksWhen I checked my bill again last week, it was still $So I called AT&T AGAINThis time, however, they told me there is no $plan, and the previous reps misquoted the price to meThe cheapest plan they offered me at that time with data of 300MB was around $It's ridiculous that they would charge me over $for just daytime min and 300MB data when Verizon is offering unlimited talk, text, and data for $So I told AT&T rep that I want to terminate the contractThey then connected me with a retention specialistWhen I voiced my frustration, he offered me a $credit that would bring my current bill down to about $since it was their fault for misquoting the price not only once but twiceHe said I should wait days for the credit to post onlineSo I waitedThe credit NEVER postedI called AT&T AGAIN today to inquire about the creditThe customer service rep told me that she sees the credit but it won't post until next monthShe then connected me to a retention specialist to see if they can expedite the credit since my bill was due soonHowever, the retention specialist told me she sees no such credit noted on my accountShe then tells me there is no way she can apply a courtesy credit and I'm liable for the $billShe also told me the best bet is for me to just get the new unlimited plan they are offering for $I told her it's not fair that they misled me by quoting a lower bill and promising me a $creditSo I asked to talk to her supervisorHer supervisor came on the call and preceded to tell me that, basically, they cannot give me the $credit because it's not a billing errorShe then tells me that the previous retention specialist from last week probably LIED to me about the $credit so that he would get me off his backHonestly, I was appalled by her responseI complained to her that since he is an AT&T employee and made a promise (whether a lie or not), AT&T should honor itBut the supervisor said there's nothing she can do, and I need to pay my bill or they'll suspend my lineSo now I'm stuck with a bill over $even when the AT&T reps falsely quoted me a much lower priceOn top of that, AT&T will not honor the promised $credit stating that their own employee must have LIED to meTheir excuse is that their very own employee LIEDWhat kind of excuse is that? How is this customer service? I cannot believe AT&T would cheat their customers and take no responsibility for it