AT&T

I will preface this review by stating that both my family and I have been loyal AT&T customers for the last years, and we were completely horrified by the service that we have been receiving lately, in particular from the management staff at this location
We were interested in reducing our monthly, which had gotten quite high considering we had the triple play (cable, phone, internet), as well as a mobile line It took hours in the store to figure this out, and finalize all of the details Additionally, we switched to DirectTV, and switched cell phone lines to AT&T for an extra discount We had poor experiences in the past moving lines to another provider, and we asked several times how AT&T would cover our termination fees Both the customer service rep, and manager at this location, Nadia, said point blank you will receive a gift card for the full amount (in this case that amount was approximately $800.00) Also, we were signed up for a special promotion where we would get mobile line for free, however it would take billing cycles to go into effect
Cut to months later, we are being charged the full amount for both cell lines, we are being charged for extra services we did not order for DirectTV, we received $on gift cards to cover our $worth of termination fees (and even those cards do not work), and we have spent at least hours of our precious time going back so that the "management" staff can fix their mistakes
After being talked down to, insulted, and not listened to by Jose, Nadia, and Sade, the matter is still not fixed We have spent hours trying to fix these mistakes in the store, online, and through the customer service phone number Not only are we out $800...but we are still not being charged the right amount, have had to waste so much time, and overall were completely lied to for them to "get the sale."
I would highly recommend that someone from AT&T contact me in order to rectify this situation that was entirely created by the management staff at this location Never in my life have I dealt with such terrible people skills, awful customer service, and such an incredible lack of knowledge of your own company and policies I will be terminating all of my services with AT&T as soon as possible, as well as recommending the rest of my family and friends do the same

Service Type: Residential ServiceAccount: UVerse XXXXXXXXXAccount: UVerse XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Canceled Direct TV after days they waived the early cancellation fee(which I was never told it was an actual contract) I then receive a bill from UVerse for $I called, explained that it was waived and combined billing told me over a period of a month and three representatives that it was taken care ofSince I kept getting bills I got a confirmation number from last rep of *** when I talked to them again and still wasn't waived I gave that next rep the confirmation number she told me it actually was a reps ID number(which they do not give out)So I asked her how come I had a confirmation number from an agents ID she couldn't explain

On 10/I had called in to add new lines of service to my accountFirst we were on the at&t app trying to do this via their chat with one of their representatives, the order would not populate to the representative gave us a phone # to call so we did After being on hold over min I finally was able to talk to someone I was on the phone for over hours once I finally was connected to a representative We were able to set up new lines with the new *** *** and we added an *** mini and were told both by the representative via chat and the one on the phone that after adding all this, our bill would only go up $per month We had to pay for the *** plus the tax on the new phones and they were also throwing in a case for the *** This would all be priority shipped so we should have it by 10/or 11/at the latest On 10/I go to track my order and I see that nothing is as we were told it would be, we were being charged for everything that we were told we wouldn't be charged for Due to 10/being Halloween and having small kids, I was not able to call in until 11/ When I called in, I was on hold for minutes before I was connected to an actual person and then transferred twice where I had to explain the whole thing over and over again, the third time I was transferred I was in the middle of telling the representative what was going on and he put me on hold in the middle of talking with no explanation, then the hold recording stated they had longer than usual hold times and to please remain on the line...after being on the phone for over a total of 1hrmin getting nowhere, I hung up while on hold and told my husband to call and deal with this issue tomorrow as I was done trying to talk to AT&T 11-we received the iPad micase (like we were promised and the guy on 10/got manager approval for)My husband called in at It's not and he is still on the phone and has been transferred over times already and has to continuously repeat everything from the beginning for each new person that is supposed to "help" I just want to cancel our ***, cell phones and direct tv after having to deal with this I am now shopping around

AT&T has changed out our DVR box times due to problems Every time they changed it out, they had to delete all of our saved shows We (my husband and I) like to save our shows and binge watch them later This last time was the final straw The DVR kept rebooting, over and over again for an hour My husband was then on the phone with someone for another hour trying all sorts of things only for the guy to tell him that they had to swap out our DVRagain For such a giant corporation with so many resources, it is inexcusable that they could not diagnose the problem correctly the first time, or even the 2nd and it is inexcusable for them to not have some sort of cloud/offsite backup for our shows All this has happened while our bill continued to rise to $150/mo We are now disputing the early termination fee since we shouldn't get charged for services we weren't even seeing Who knows how long this problem would have gone on for The only real solution was to get rid of them altogether

My husband and I got direct TV earlier this year and got a deal for bundled services with cable and internet In June of this year I had called Direct TV to have my services moved to our new address because we had just bought a home I was told by the representative that they did not provide internet to that location and there would be no issue or charge because of it July we had the services transferred to the address that I had provided and even obtained a new internet provider In October I received a bill or $and was shocked because my bill should have been around $ When I called and complained I was told that not only was I still being charged for internet but they wanted me to pay two months bill in one which did not make sense when I spoke to a supervisor she explained that they were changing their billing which is why my bill was double As for being charged for the internet since June when I called and had it moved she was able to back date most of those paym

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1All services! Dealing with issues since I have been with them! Over years! At this moment, I have been trying to contact them, to no avail.,concerning my bill, as I had them disconnect my service, on 6/4/They have been giving me the runaround for over days! They go from one department to another, finally I thought the last number that they gave me, which was supposedly The Escalation Deptwould give me some results in talking with someone about my issuesWell, it did not! Because the phone number they gave me is not a working number! I am beyond frustrated!
Product_Or_Service: AT&T direct tv and Internet
Account_Number: XXXXXXXXX

Worst company for internet/TV services! They advertise their bundle as one company, but when it comes to dealing with TV, they don't know anything, and Direct TV is a separate entity (although when you call to Direct TV they say "Thank you for calling ATT company, Direct TV services!")I spent days on the phone trying to move service to a different address (which was advertised as free move) and then got charged for that $plus taxThen, they were not able to move the internet, so only moved TV, but continued to charge my card for both servicesAnd for some reason, those money didn't reach Direct TV account! Month of stressful phone calls in the middle of my pregnancyVery unpleasant experience

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They where suppose to cancel our uverse service and did notNow we have a bill in the amount of $I refuse to pay for services I cancelledIve been trying to get them to update my bill minus the $credit I was promiseI refuse to pay until the adjustments are madeSince they failed to cancel our service upon 1st requestI dont believe I will receive credit on the next billPlus the reason I cancelled services is because we dont have the money to pay almost $a month for cable

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ORDERED SERVICE OFOR U-VERSE TV AT THE BEGINNING OF THE YEARTHEY INSTALLED
IT ON 1/22/ANS DAYS LATER I RECEIVE A BILL FOR I WAS ONLY SUPPOSE TO BE ON A PROMOTION WITH U-VERSE TV AND INTERNET FOR A MONTH PLUS TAXESI HAVE TO TRANSCIPT AND EVERYTHING FROM WHEN I MADE THE ORDERTHE LOYALTY DEPARTMENT DIDNT OFFER ANY ASSISTANCE BUT CANCEL MY SERVICETHEY WERE RUDE AND SHOWED NO CONCERN AT ALL
Product_Or_Service: UVERE TV
Order_Number: XXXXXXXXXXA

signed up for the bundle a month agoI received a bill for plus dollars.and My lines are still not buried and my dish is still on ground
I was signed up for the wrong plan when I called to let them know the customer service rep said they do not have a plan and she transferred meI also stayed home days waiting on a technician to come and burry my lines and place my dish on a poleAnd no one ever showed upIts been over a month they can bill me for service on time however can't complete their jobMy lines have yet to be birdied and I lost out of money from workWhen I called to cancel the customer service rep stated on the recorded line I still have to pay them for my two year contract I'm onIt has been a mess

So this review is not for the headquarters however for a store near me which you can find yourself by looking at my information its an authorized dealer that doesn't even show up on google First off my experience with AT&T was like any other big box company they don't care about their customers plain and simple I have been looking to get a new phone and plan so me and my mother stop and saw what they have to offer The associate there was kind however didn't seem to wan't to work very hard, kept sighing and rolling his eyes, they offered a few promotions like samsung gear sand a tablet for both off us We accept one of the samsung gear s2's and both tablets However he didn't check to see if the promotions were going on The trek tablets were but not the samsung gear sthat he had already put on our account He told us that he had canceled it and wouldn't be on the bill That's so far two lies, the samsung gear sthat he neglected to make sure that that was on their promotion and telling me that it was canceled and off the bill So, the next few days I get my first "bill" showing that I had devices on the account, outraged I put a chat into AT&T and told them that one of the devices didn't belong They told me that they couldn't get in contact with them to verify the issue I go into the store a second time and a different associate approached me telling me that they were "switching over phones" which means that no one could get in contact with them unless you go to the store and get one of their personal phone numbers.I told him my situation and he assured me that it would be taken care of before the first bill was releasedThat's there third lie Next few days go my I get a bill stating that once again I still have devices on my account, one associate told me that it had already been dealt withAnother lie I had to threaten legal action for them to actually call to confirm that I was right, they never canceled that line, so he cancels it for me and shows me that it is canceled and tells my my fourth lie, that it will be taken off of your bill in a few days Now today I contacted someone via chat on the AT&T site to make sure that it was indeed finally canceled but they then told me there will be a credit on your next bill for that amount on the second line I told them that they need to take this off of my account now They didn't want to do it until once again threatened legal action After all this they credit my account for the correct amount and I was on my way

Kept raising the monthly charge, terrible bandwidth speeds, internet would go out constantly When I tried to cancel they conveniently could not verify my account, which forces you to visit one of their stores As much as I hate to say this, I am going back to Comcast

AT&T is the worst! I have spent HOURS (that I could have logged as billable) cumulatively over the last couple of years trying to correct my bill The most recent fiasco involved an HBO/Starz "upgrade" that I specifically asked them NOT to give me The rep said these channels were a free part of my "promotion." I STILL said, "please do not give them to me - I do not want or need them." They emphatically said it was a free part of my package
Fast forward a month, and I'm being charged for HBO/Starz I call to correct my bill (calls take on average an hour) and they assured me they would correct the bill and then give me credit for the extra charges
Fast forward another month and the charges are STILL on my bill AT&T is masterful at giving you "discounts" you don't need, then charging you for them, and making it impossible to change your bill I honestly believe that in the next decade AT&T will be accused of fraud and it will be a national scandal
I'm also really confused that they have an A+ Revdex.com rating when their customer review rating is 96% negative as of today How does that work?

I had at&t uverse well over a year agoI cancelled the service over a year ago as it did not meet my needsI was sent the information to mail the modem back, which was doneI called them about weeks after it was sent back, and was told everything was good, and that all I had to worry about was my wireless serviceRecently my husband and I tried to purchase an accessory, and have it billed to our account, but was told we could not because of a 193.00$ balance on our account because of the modemI have called at&t several times and was assured on different occasions that it would be taken care of, and removed from my accountThis was not done, and now I am being told that because I do not still have the tracking number from when the modem was sent back over a year ago that they will not do anything for me! If they did or did not receive the modem from UPS that is not my fault, and I want this charge removed from my account immediately, as for almost a year now they have been re

I SWITCHED TO AT&T IN JANUARY BECAUSE THEY WERE CHEAPER THAN SPECTRUM AND THEY ALSO OFFERED DIRECT TV WITH A TOTAL PACKAGE PRICE LESS THAN I PAID FOR INTERNET ALONEHOWEVER, WITH EACH MONTH THE BILL WAS NEVER CORRECT I WAS TOLD ON THE PHONE THAT I WOULD PAY (OR 15) FOR TV WITH FREE PREMIUM CHANNELS FOR MONTHS AND INTERNET FOR $A MONTH THE INTERNET HAS NOT BEEN AN ISSUE BUT THEIR TV PRICES WERE NEVER AS AGREED EVEN AFTER I CALLED THEM EVERY MONTH SINCE FEBRUARYI THOUGHT THEY RESOLVED THE ISSUE LAST MONTH WHEN THEY DROPPED MY TOTAL BILL TO $BUT WHEN I SPOKE WITH THEM TODAY THEY SAID THAT WAS A ONE TIME COURTESY AND NOT THE AMOUNT I HAD TO PAY MONTHLYI ASKED THEM TO RELEASE ME FROM THE TV CONTRACT BECAUSE I WAS TIRED OF CALLING THEM MONTHLY TO FIX IT TO WHAT WAS AGREEDSHE SAID THAT I WOULD HAVE TO PAY $PENALTY SHE ALSO SAID MY BILL IS $91.55, NOWHERE NEAR THE $
Product_Or_Service: DIRECT TV AND INTERNET
Account_Number: ***

Bottom line is, AT&T, I've been a customer with you for yearsMy partner even longerWe will be switching phone services as soon as possibleIf you care to know why, please read further
Absolutely ridiculous frustrating process for simply upgrading my phoneThe run around with all of it isn't worth itFirst, because it was advertised to me in messages within the AT&T app that I could do so, I used it to upgrade, agreed to all your terms and services, and received an email saying it was processing the morning of 9/I then received another email a few hours later saying there was a problem and I needed to callSo I didWhich was an hour and a half of waiting on hold and going through the order process all over again with someone over the phonePrior to the order actually being completed, I had to tell the person, REPEATEDLY, that I was not interested in upgrading further than the device I choseAn hour and a half of my time invested in simply trying to order/upgrade to a new phoneReceived ANOTHER confirmation email saying my order was good to go and it would be sent out for delivery sometime between 9/17-9/I get an email at 9:pm tonight, the day on which my phone was supposed to have been shipped, telling me my order had been delayed because my phone was back orderedNot by a few days or even a week, but a MONTH! When I spoke with someone on your 1-number after receiving this email tonight, I was told because of "the type of order it was" she needed to transfer me to a different departmentOnly that department wasn't even open! But the automated voice that answered did tell me that I was a valued customer, so I guess that was supposed to appease the bullstValued customer? I highly doubt thatAnd the kicker of all of it is it was just the 6s Plus I ordered! Back ordered? Really? And it took them FIVE days to let me know that? So done with this companyThere are way more options out there with much better customer service

I have had to call their office, almost monthly for one mistake or another
This is for DSL Internet billWe are supposed to be setting up with my stepson, he already had directv and had ordered the PACKAGE dealHe didn't get that he only gets DirectvWe wanted and were told months ago that he would be the name on the account with Directv and A T & T DSL internet serviceThat never happened, we are passed around from person to person, country to countryThe latest is, when we ask for a supervisor their employee starts saying they can't hear usTWO months ago it took us FOUR hours to get through to a *** who claimed to be a supervisor and set us up on a $a month paymentThis month, once again, we are being billed $We just now tried for hours to get to someone who could help, to no availWhat is wrong with this company? I see so many others have reported them as wellThere should be a law that protects us, the consumer from the LIES told by A T & Twhich stan

Advertised speed, throughput, downloads, uploads for their FIBER OPTIC TO THE HOME do not match real world
ping times are excessive (ping times = less than 0.0ms - *** ping times are above 3000ms on average )
Download times are excessive ( download for fiber = 900Mbps - *** download times are 3Mbps )
Upload times areexcessive ( upload for fiber = 900Mbps - *** upload times are 15Mbps )
Laggy webbrowsing experience
Slow and congested network - here is a random sampling at the time of this writting:
***)$ ping nationstar.com
PING nationstar.com (*** XX(XX) bytes of data
***

AT&T is a joke! After reading reviews I no need to repeat the same story that apparently is happening to everyonePoor customer service, no follow up, no one knows what they're doingMy business phone lines have been down for a week still can't get any answers no one knows what's going onPathetic company!

AT&T will not unlock my phoneI have been waiting for days and Technical Support continually tells me it will be unlock within hoursI have called the times over the course of these daysNo one at their customer support line knows how to help with this issue, or just lies about it