AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Tuesday 07/19/2016, I contacted At&t to inquire about internet services, while my husband was on his phone with another provider inquiring about internet service I asked my representative when at&t would be able to come out and hook up service, and she advised me that the date would be 07/26/ I informed her that we were going to go with the other service provider because they could hook our service up on Thursday 07/21/2016, and it was important that we had it hooked up asap because we just started our own business "She said well if that's the only reason your not going to go with us, then let me see what I can do" She put me on hold for minutes and came back on the phone and said that she spoke with a technician and they said they would be able to come out this week, I kept asking

Hi,
This complaint involves Internet connectivity service offered from AT&T, unfair practices related to servicing and inability of the company to address or re-mediate the issue on-time
In may I had problems with getting online and called AT&T to have their technician to come to my home to fix the problemHe found out that the problem was not with Internet service, but with my computer and advised me to go to Best Buy and fix it
I bought new computer and everything worked ok since then
On January 6, I cancelled my Internet service from AT&T and was told to send them the router backIt was a surprise, because I bought it from AT&T and paid $I looked carefully through my bills and found out, that I was charged $each month for equipment rent since may
Apparently the AT&T technician took away my own router and replaced it with another one without telling me
So the company robbed me by taking away my router ($100) and charging illegally $(rent +

I just spent over an hour on the phone with a customer service manager, Sean, who went on to tell me that the six "Call Failure" messages I had before calling them today, never happenedHe proceeded to argue with me about my service saying the problem is my device and not At&t, even after two agents before him explained to me that not only is my area listed as having awful coverage, a cell tower was down
At&t has been my service provider for over yearsEveryone knows At&t service in Los Angeles is horrible, including At&t customer serviceIn the past when service would get this bad, At&t would be honest with their customers explaining the lack of cell towers and properly refund you for the lack of serviceThis very reason is why I stayed with themFor the past two years, service has gotten far worseIn the last months, I've had so many dropped or "Call Failure" messages that I've been eyeing other competing cell providersTodayI had sixSixFor a service I'm paying over $forNot to mention the constant throttling for having unlimited dataSo sorry I decided to be loyal to a company because apparently they punish you for it
Today, after being fed up with this issue, I called the number and spoke with three different peopleThe first agent was very polite and considerateHe acknowledged the issues At&t is well known for and transferred me to what he thought would be someone who might be able to tell me more about my areaThe next person I spoke with was a woman named TequilaShe explained that not only was a tower down, but my area had horrible coverage and that I qualified for a microcell to be sent outI expressed my concern that a quick fix like that would only help in my home and no where else in the city, and that I was tired of paying $a month for a service I cannot useExample: I cannot go around texting everyone I need to callI asked her to review my history and determine based on my dropped calls what a fair reimbursement would be, considering this is been a constant issueUpon hearing the words "reimbursement", she changed her tune and suddenly started telling me the issue was with my device, even though I explained to her that I've had several different iPhones since and the same service issues persist because it's the lack of cell towers and coverage in Los Angeles (this was explained to me by At&t countless of times before)Suddenly, everything she has told me before was taken back the second I asked for "money back"I asked to be transferred to a supervisorInstead, I was transferred to a floor manager named SeanHe made it his mission to offer me nothing, stating that I was lying about the dropped calls today since, after asking him five times to pull my dropped call log, he could not see any on his report and that they were only offering a $credit since they were sending out a microcell that's worth $That very mircocell he offered is selling for $everywhere onlineAlso, if I hadn't received those call failures today, I wouldn't have even called in!! I hate calling to fight for what you've already paid for from a companyIt's one of the most degrading thingsAnd, the customer service agents they have don't even care and even express their unhappiness with their job
It's pretty insulting to put your customers through this song and dance when they're trying to feel less 'screwed over' by the company they try and defend to everyone else who has dropped At&t and switched to VerizonI'm a person who likes to have a history with a company, but apparently that no longer means anything to At&tIt's almost as though they're trying to lose their customersSomething that I'm sure corporate would not approve of
Verizon is offering me an $80/month plan plus a new phone for the exact same plan I currently have with At&tI'm curious to see how At&t corporate would like to handle this situationIf not, I will be cancelling my service with them for good

I have home service with AT&T including *** Hi def with slimline dish)I purchased a *** receiver ( not hi def because *** does not offer hi def with the automatic antenna) to take with me in my RVMy contract was extended more years and I paid for installation of the new mobile receiverThe installer brought the receiver to my house 11/04/I had purchased a mobile *** automatic antenna (inch round dish) ready for the technician to configure the new receiverThe technician said he is not allowed to configure *** receiver to any antenna not owned by *** therefore he configured the receiver to my home *** dishI took the receiver and my auto dish on a trip in my RV and was unable to obtain a picture on the TVI called *** and this is when my problems startedI was on the phone for hours and getting nowhereI was transferred away from technical support to billing twiceThe receiver was unable to be configured away from a slimline dish to a inch round dishNo one could assist me in resolving this simple issueI was sold a receiver that is incomapatable with a mobile, aitomatic dishPer *** CUSTOMER AGREEMENT OUR SERVICE (2) (g) Mobile Units - We provide service to receiving equipment installed in mobile units such as campers, boats, and other recreational vehiclesI do not understand why *** sells equipment as mobile units when they are unable to activate them onto someone's previous *** service (because they are made by a company other than *** I have spent over hours dealing with this headache without a resolution in sight

I have been with AT and T for many years and it is always the same problemThe customer service is terribleWe had a hurricane in Houston and the mail was running late and they still wanted to charge me a late feeIt took almost one hour to get this resolvedDo yourself a favor and find another providerIt is not worth the stress

I have been making payments on my account and the company seems to have had an internal issue with my billing since they merged with Direct TV
I was previously a customer of Direct TV and had been completely satisfied with our service Once Direct TV merged with at&t they began to offer us internet or bundle We went ahead and decided to bundle the two for convince purposes After doing this it has been nothing but a headache and terrible customer service First, I have never had an outstanding balance with any of my service providers (cable, power, water, etc) When the merge happened at&t seem to have not received any of my previous payments I had made with Direct T.V Even though I provided them with bank statements and check images showing my payments they still cut off my serviced When trying to get these charges applied to my account and my services turned back on until this issue was resolved no one on at&t side seemed to have any information of my billing claim I ha

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet went down 1/7/I called tech support, it was determined my router wasn't working and they ordered another one promising it would be delivered the following dayThe router didn't show, I called them back a few days later they said they were showing the router was deliveredI explained to them it wasn't and then they told me they would send another oneThe router still didn't arrive, so I called them again on 1/17/asked to speak with a manager to get resolution to thisThe manager got on the line after minutes waiting, told me they didn't ship the second one as promised because it was showing the first one was deliveredI explained again it wasn't and the supervisor promised me they would work on finding it and getting another one on its way to my residenceThey also pr

I have a bundled service with AT&TThis includes my cell phone plan which has four lines
AT&T said they charge a little more than Verizon which is who I used before, but there's NO CONTRACT at all which is what I wanted
I was offered a promotion "buy one get one free" on an iPhone If I participated I would also get my fourth line free of charge So I bought an iPhone I'm getting billed for this "free" phone anywayWhen I asked them why they said it's because they only give out a "partial credit" on the second phone and this partial credit is spread out over two yearsIf I cancel before the two years I have to pay for this "free" phone in fullSo essentially I'm now in a two-year contract and I didn't even get a free phone out of it
In addition I was offered another promotion for an "unlimited plus" data plan that would be $30, but I would get $off DirecTVSo my bill would only increase by five dollars What they neglected to tell me, is that my fourth

They have overcharged us and lost payments that we can prove we paid by our banking statements but all we get is the run aroundThey turned off our cell phone and said we opened a new account and they couldn't see any paymentsSpent hours on the phone talking to supervisors with no resolveIf not resolved soon we will be getting a lawyer to get this straightened out

Continuous issues with Broadband service being cutCustomer service has failed to fix problem
I have had AT&T service for about five months and have had to schedule a repair appointment five timesThe broadband wires are in a box behind my apartment and they are constantly being cut to disconnect serviceI obviously do not blame AT&T for someone else cutting wiresOn the first occasion in November 2016, I noticed that the box door was wide open and when the repair was made, the technician noted that it was stuck in the open position for easy access to the wiresI was also told that a new box was mounted and that would resolve the issue soonOn the 3rd occasion, the technician was able to shut the door to the box but noted that it didn't lock properly and again mentioned that a new box was mounted and seemed like it was about ready to goHe said he would put in his notes that the new box should be made operational quickly to avoid further incidentsThe technician on the fourth

Wireless DVR doesn't work with my account
I ordered a wireless DVR from ATT last week, and it was supposed to be activated SundayAfter FIVE conversations with ATT, it is still not activated for my accountI keep trying to cancel the service, and they keep insisting to let them try it againI've been promised THREE callbacks, none of which I ever received

Internet service only works 10% of the timeWas told a senior technician would come to our home to resolve the issues but he never showed up and we received a text from him and his supervisor saying he came and worked out the issues when he never didCustomer service has not been helpful at all when they even understand what our problems are they dont do anything to help

Service Type: Residential ServiceAccount: XXXXXXXXX and XXXXXXXXXAccount: XXXXXXXXX and XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I order new AT&T service when moving to my new phone I did ordered online in a bundle and was promised in rewards for Direct TV and Wireless internet The rewards promise was clearly promised in the online chat transcript I have of the entire order transaction After placing my online order, I then was on the phone with customer service to schedule my installation date the following day and they went over a promotion to switch my cell phone from verizon to At&T They promised to pay off the verizon bill and early termination fees up to with the offer, which they claim was a promotion on top of the supposed in rewards
I went through with the cell phone switch to AT&T and my direct tv and internet have been installed I have paid my bills on time I h

Not disclosing charging of feesRefusal to fix a bill to the prior quoted amountNot notifying of rate increasesNo notation of accountHangups
First, I was charged a service activation charge without notificationIt was double chargedWhen I called, I was handed to a supervisor who then hung up on me and didn't remove the charges as promisedDidn't even notate the accountI found this out when I talked to them again the next dayThey removed the charges despite the lack of notes, but refused to do anything else for meI was told my bill would be a certain amount, but it ended up being $moreOn top of this, rates have been increased with notificationI was then transferred to their collections department without my authorization of the transfer, making me feel as if this was done because your representative didn't want to deal with me anymore.

Falsely accused of copyright infringementMy integrity has been questioned I am now consulting an attorney

This is unacceptable that you guys are only accepting debit and credit cards for the purchase of phones you guys should start accepting Electronic Checks for the purchase of devices just accepting debit and credit cards is unacceptable

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 26, I called AT&T to inquire service for a land line, cable and internetI was offered a bundle package and given installation datesAugust 2, a technician was scheduled to come out to my home and install my internet and home phoneWhile the technician was servicing my home he discovered there was an issue with the outside wiringThe technician told me that he would put in a request to have the issue resolvedOn Wednesday August 3, a customer service representative *** @ 11:48) left a voice mail stating that the installation would not be complete until September *** called from a private number and failed to leave any information as to how I could reach herI have called AT&T several times inquiring about the long delayEach time I call I am given the run around and transfe

I had a horrible time getting an insurance claim through Asurion on my stolen iPhone to be approvedAT&T stepped in and is sending me a new phone for the cost of my deductible with AsurionI really felt like they cared about my situation and my businessThanks AT&T!

My complaint is against AT&T customer service and the refund officeI closed my AT&T account in early JanuaryAccording to AT&T the account was closed on January I asked when will I receive my refund they said it would take days from when the account is closedI called back around mid March, spoke to a rep and he couldn't give a straight answerI asked for a supervisor and I got was the rep telling me that supervisor said I would be getting the refund at the end of March that according to his calculation I should receive the refund at the end of March which would be the end of daysI called again around the first week of April,*** from the refund office said that AT&T waits days to review the account from Jan to Febuary then it counts days there afterThat I should have a check in the mail by the end of AprilOn May 5th I spoke to *** , she started to tell me that I had to wait days so that AT&T can review the accountI had to stop her and t

I absolutely hate AT&T service!! Been with AT&T wireless for over years, longer than I can rememberAlways bad reception coverage, over price serviceI've complaint before, they offered mini 3G-cell tower for solutionstill bad, but guess was the only choice back then
Then, the past month, when I finally left ATT mobile carrier, they don't even prorate the last billI left ATT on Jan 11, Was charged all the way from Jan 2, to Feb 1, Total final bill over $When I called and complaint about it, they mention it's on your contract when you signed upreally ...? AT&T...? I signed up years ago
This is such bad business practice, very disappointed with ATT or any other carrier who doesn't prorate customer's final billThis is so unfair and deceptive!!! Why should we pay for the service when I haven't even use it!!!
Please be careful when dealing with ATT, they always charge tons of tax and surcharges, more than any other carrier I know, and they don't delivery what they've promised
I am glad I have no more business with AT&TI will give -stars if I can!