AT&T

This company has the absolute WORST customer service I have ever experienced In trying to actually pull another number from another provider and add to my account and GIVE them business they offered me a promotion they could not stand by and then proceeded to lie continuously and send me on a wild goose chase All in all if one of your representatives offers a promotion you should honor it! Even then if you promise to pull the tapes and review the conversation and find that in fact it was offered you should DO IT and not send your customer on a three week run around Absolute worst You have lost a customer of over years Get it together!!!!

I have been trying to contact ATT by phone for over an hourEach number I call sends me to a robot answering serviceAfter repeated questions the robot says he's going to transfer me to a live agent but actually transfers me to a woman's voice speaking Japanese that tells me to go onto their web site and then hangs upThis has happened times in a row

Refund for not getting the services I'm paying for!!!
Their customer services reps are in another country! The *** they kept me on the phone for minutes because they doesn't understand English well enough I reappeared my issue time they still didn't understand then let me hold for minutes! Then hung up on me the second time same Issue they done understand!!!!!!! Second they didn't transfer me to a manager tent hung up on me!!!!!!! After holding for minutes my 4th attempt to call att in my local phone store al I got was hanging up on!!!! The issue is I'm paying for services which they aren't working and their no one to help!!!!!!!!!! They need to bring their customer services to the USA where people understand the language!!! I'm sick of customer services out side the USA it's a waste of time for customers!!!!

I renewed my service and was send a confirmation email for a price of $30/month for stand along internet service When I received my first bill, the price had increased to $40/month, no explanation When I called to question the change, I was told that $was too low a rate and "someone had made a mistake" When they saw the email I was sent, I was still told they wouldn't honor the price The price I had in writing
Product_Or_Service: stand alone internet service promotion

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT locked me into a contract without my consent, request or approval
According to your customer service staff I was locked into a new contract/promotion that expires 1/when my current contract I signed up for previously expires in August I believeNow not only I've had really bad experience with ATT this is not the 1st issue now you violated my right as a consumer and locked me into a new contract without my approval consent or even a courtesy call to let me know that you were going to lock me to be with your company for longerEvery moth I use the same devices on my account same no more no less and it just so weird that every month I use more and more data which is total BSDuring the 1st months of service everything was great I was paying the installation charges in payments after

Tried calling from NZ to cancel my internet and phone account in the US, since I just sold my house I was on hold for minutes before I spoke to a representative who couldn't help me, even though I called the number that was advertised for cancellations on their website She had to forward me on to someone else to help me with the cancellation Then I was on hold for another minutes before I gave up and hung up The call cost me $in international fees and I was unable to talk to a human that could help me I'll try again tomorrow

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T Direct Now internet cable television service on 4/21/At this time, they were offering a day free trial of the service with no contract and just month to month billing, however, they made me pay a fee which was to be refunded via check which never happenedAlso at this time I signed up for internet service and ordered a routerI was told that I wouldn't need a router to utilize the service and that instructions would be emailed to me on how to set it up
After completing all the set up intrsuctions, I was still unable to utilize the serviceI attempted to call customer service, and after sitting on the phone for hours and being directed to multiple reps who either didn't even know what the service was, or was unable to cancel the service and I was told I had to cance

I was told that activation fee would not be charged when I switched from ATT Direct TV bundle to ATT UVERSE bundle They are still trying to collect
Problem/purchase date June 17, Acct# XXXXXXXXX.Sales Repname was *** He cell # is XXX-XXX-XXXX She signed me up with year contract, which I signed and told me that Uverse would only be $and the bundle included would be $plus tax a month I was paying $for Direct TV and Ms *** told me that I would be saving about $a month plus with a lot more benefits with UVerse and there would be NO activation fees or any other charges included My first bill I received was $ I called and they were confused and said for me to just send what I could ($sent 7/28/17) and they would correct the error This month's bill is $It shows $with the $taken off of the $Then on top of that they added this months bill of $which I will pay The first bill (last month)

Recently switched from AT&T after 10+ years of serviceThey are a useless company with terrible, clueless customer support and a total lack of ethics - they insisted on charging us the entire balance of the final bill even though we cancelled our account days into the next month
So far T-Mobile has been a whole lot better- much more transparent, friendlier and considerateGood luck out there people!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing dispute they billed me for a tablet that they offered me saying I would only have to pay $a month and instead they billed me $ first month and $the second month claiming I went over the minuteswhen they didn't say it was limitedthey apologized but still want me to be responsible for the bill
Product_Or_Service: 08/03/
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spent over hours on the phone with AT&T customer service on two different calls trying to close my account with themThe representatives would not accept the fact that I no longer wanted AT&T and insisted that they had to have a reason, in order to close the accountI gave them several reasons and for each one they continued to harass me and kept offering me something to stay with AT&T, not accepting that I simply did not want their service anymoreThe first call lasted so long I had to hang up and call back a second timeThen after finally closing my account, AT&T drafted my bank account more than my monthly feeA month later I got a refund check because they over charged me, I was happy about thatNow over a year later and they have sent me to collectionsI have spent over hours an

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I currently have phone service and home tv and internet services with At&T Unable to get resolution on my AT&T uverse internet to work made appointment 12/04/from 2-4pm to fix internet service and they make appointments where they do not show upCalled them multiple times customer service stated some one will come out just later called them around 6pm they said "someone will be coming" and when no called to notifiy me that one one was actually coming I had to call them I escalated issue and spoke to srmanager and they said they will get me appointment in the morning when dispatch is open they call me next morning and said I have to wait another week for appointment Spent many more hours on the phone with other SrManagers and they are still unable to provide service they pro

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We want to complain AT&T's services
In November 2016, we bought the AT&T packaging which included Direct TV and InternetSince we are member of AAA, we got their advised price of $for both Direct TV and Internet for two year contractThe price took effective immediately, and we started to pay $for both Direct TV and Internet services
I found out in March 2017, that my name on the bill from Direct TV was misspelled, so I called Direct TV to make the correctionInstead of just correcting the name, Direct TV de-bundled Direct TV and Internet services, and AT&T started to charge separately and increased the price dramatically to $per monthThe latest bill we received which was issued on Nov20th 2017, is $for both services
We called AT&T hotlines quite a few times and th

When you try to get help in the storethey ask you to call inWhen you call in, they answer and then keep you on hold until you hang up

I've been with AT&T for over years and until recently was always impressed with their serviceUnfortunately, things have taken a drastic turnThey do not care about their customers at allIf you are able to get to a live person, it is someone who cannot help with the problem and their whole goal is to convince you that you can't be helpedThey will not let you talk to a supervisor unless you throw a fit, and then it takes about minutes of wait time to get a "manager" on the phoneI am not sure that I really got a managerMy 80-year-old mother-in-law lives with us and has a medic-alert system hooked to our home landlineShe does not get cell service in our house (through our poor AT&T reception), so she relies on the landline for emergenciesShe is a fall risk and carries the phone in her walker at all times so that if she falls she can get helpLast week our landline quit working three nights in a row from about 9pm until 5am, but would come back onI scheduled the technician to come out through the automated system and was not happy that they couldn't come for four days, but just went with itHe came out and said he found the problem and fixed it (it was an outside issue)That night the phone went out again, but now it is not coming back on and we do not have wifi eitherObviously, the technician did something wrongI was out of town and my mother-in-law was home alone with no phone for two daysWhen I called on Tuesday, AT&T automated system told me they could have a technician out on Friday (four days later)I made the appointment but called back to try to push for an earlier appointmentWhen I finally got through to a live person they told me that they could move me to Saturday (WOW!, getting to a live person was even worse - and I thought the computer couldn't understand what I was saying)I explained that their technician "broke" the system and that we need the phone for medical purposes and this is potentially a life threatening situationShe just kept telling me they had no appointments earlier than thatI suggested paying a technician overtime to make an emergency repair especially since it was their faultShe said they just don't do thatI waited a half hour to talk to her manager who then put me on hold while he tried to get something with dispatch, after more minutes he told me there was simply nothing they could doWhen I told him that I would have to seek another service after years of being a happy customer he put me through to the "Customer Loyalty" departmentHe also could not help me, but was rude enough to suggest I not leave my mother-in-law home aloneAfter expressing my disbelief at how unhelpful they were being and how dissatisfied I was, I finally pointed out that he had done ABSOLUTELY nothing to even try to appease meI suggested a "booster" for our cell phones so that maybe she could use her cell and he said that it wouldn't work without wifi which also isn't workingWhile money does not fix my problem, he didn't even offer to adjust my bill for the days I am without service - which might have made me feel like he was at least "trying" to appease a customerI asked to speak to his supervisor and he told me I had reached the end of the line - he was the highest authority I could getAs I have posted my concerns on social media, many of my friends have had this same experience, so it may be time for me to breakdown and try another system

Though My Cable Service is acceptable, the Customer Service is HORRIBLE!!! not worth the effort of service, at all!! I should have canceled the first time a year ago when their Customer service provided me a price, didn't deliver, called me a liar and told me they couldn't do any thing about itbut I let an operated convince me to transfer with a "new promotions" he would help me withhe read me a list of perks and told me that he would discount my first months bill down to $when I received my first bill, it WAS Not anywhere near thati called to speak with an agent and although I have the full transcript of what was said to me during the CHAT she told be because there were no notes left on my account that she could not help meI asked to speak to a supervisor, she told me no, that they would only tell me the same thing even though I had proofafter she would not put me through to a supervisor I called backafter yes call backs I was hung up on twice, called a liar each time, the last person I spoke with told me simply "that doesn't make sense" and I still haven't been able to speak with a supervisor

I have paid different amounts since MarchI was told on 7/that my bill should be $plus taxes
I've had AT&T service for a couple of yearsI started with Uverse TV, internet, and home phone
In March my bill went up to $I called and was told they didn't have any deals with Uverse, so they talked me into getting Direct TV, and my bill would be about $On 4/7/my bill was $ I called and was told to go ahead and pay this amount and he would get it fixed, on 5/4/My bill was $138.28, on 6/1/my bill was $They were trying to charge a disconnect fee for UVerseAfter I called I was told to pay $On 7/8/my bill was $299.09, I was told to pay $I do not have a copy of the next bill, but I called and the woman told me my bill each month should be $plus tax.I paid $Then I started getting letters that a $credit that I was not aware of was going away, so my next bill was $Now this month I am being cha

contract not renewed correctly in June having
to call every month to "retention" deptin Philippines because the bill is never right
Called in June to renew my contract for my businessConf# *** renewed at same rate-per call $43/line with unlimited long distancecontract was never implemented, called back in october when my bill more than doubled to per month, told contract was never entered and that they "no longer offer those rates" renewed again conf # *** Credit put through for overages November bill was fine, December bill was overcharged by $because it was changed from unlimited long distance Called in December spoke with retention deptwho told me that the order was entered incorrectly, put the order in and said there would be a credit for $on the account the next monthPaid the difference between the $billed amount of $and the credit Received bill today for January, no credit on the account, the account in addition has go

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For years on my account AT&T has had the incorrect nameNumerous times I have told the employees my name was incorrectI was notified by a credit card company of a denial due to an recent Alias on my account, due to a bill that was supposed to have been processed over the phoneThe rep did not process the payment
I contacted AT&T on 7/via chat and spoke with *** * explained the situation and how I wanted it resolvedHis supervisor then called me on the phone and said he would get the bill zero'd out and get me a letter for my me to send to the credit bureaus stating the name was incorrect due to AT&Ts errorHe then transferred me to someone and left no information as to why I was being transferredI became upset when the person on the phone then called me by the incorrect na

I am actually in awe of how utterly terrible this companies UVERSE t.v has turned out to beLet me tell you a story of what I can only assume is the worst customer experience ever documented
So I call AT&T mid to late June to upgrade to a bundle because my internet only contract was coming to an endI speak with a man I assume was American, all is goodService was impeccable and he worked diligently to find a deal that works for meHe says the soonest availability is July 8, that is quite a ways away, but I agree because it is the beginning of a new affordable contract
Let's fast forward to July I am scheduled originally for my appointment between a.m - p.mI call at 9:a.m to make sure that the appointment is still scheduled and am assured that the appointment is still set, but they need to move it back to 12-Still, that is fine, I have a baby shower to be at starting at 5:30, but surely they can have it done by then right? I call them at 6:and they notify me that my appointment and every appointment going through the contractors for my area was cancelled at the beginning of the day dueAt this point I am irate because I just lost an entire Saturday and a friends baby shower for nothing! SO we reschedule this appointment for 7/23/from 8-Surely that is all I can have to complain about right? NOT SO FAST!!
Fast forward to todayBare in mind, I call to make sure this appointment is still set on Friday 07/20/and am assured that this appointment is still scheduled and I will have service on MondayMy wife, an active duty airmen with the U.S Air Force took off this morning to be at the appointmentShe calls in to confirm the appointment and you will never guess what happened? They canceled the appointment, or are now saying it was scheduled for tomorrow from 12-4, who the heck even knows at this pointI was smart enough to take my conversations to the text chat this morning and have documentation of everything that was said for verificationI would advise everyone here to do the sameEven dealing with them through the text chat, I was transferred times LOL
I truly advise AT&T to re-examine their protocol and who they are doing business with(contractors, customer service agencies, etc.) because I am a year old man and I cannot fathom how a company this size can have such issuesIf by chance anyone really wants to do an investigation, I printed out my chat this morning and was informed by the customer service agents that all of our phone calls with AT&T are recordedThis simply cannot be the experience for a paying customer with a company this size and if there was any other company in my area that offered comparable services, I would move right nowDisgusted