AT&T

I installed AT&T "Bundle on March 24, for two years at a price of $per month plus taxes.I have had to call their number EVERY MONTH since April about their billingI have been promised by an AT&T representative that my problem was resolved only to have that problem or a NEW problem surface each mothAT&T reps have said I signed ujp for a Premium Movie accountI did not They were charing me an "Insurance" fee, which I never requestedI have been promised a Supervisor would call me at least timesThey have not calledI have been thratened on the phone by a recorded message that my service would be cut off unless I paid a "Past Due" fraudulent amountI was promised two moths ago that the past amount due was being cancelled it has not been cancelledAT&T reps have repeated told me one thing on the phone, but did not do what they said they were doing My service from /aT&T is fine their billing processes are fraudulent
Sincerely,
*** ***
Product_Or_

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I ordered services with Direct Tv and ATT internet on December 1stATT cancelled my Appt on 12/after I waited all day (window from 8am to 8pm) because they said my service address was wrong in the systemI spoke on the phone for 1/hours and was hung up onI completed an online chat the next day and after a few conversations my order was reset up for 12/from 12-I called at and was told there was an outageThen at 4pm I chatted online and the rep said someone was at the main junction and would be at my house soonAt I called and was told I had to reschedule because my area was overbooked!!! After speaking with a supervisor, I was reschedule for today, 12/from 12-I completed online chat and was told that there was an issue outsideI asked to speak to a managerShe adv

I called Direct TV weeks ago and was told I could bundle Internet and cable$for cable (choice package) and $dollars for AT&T internetI was told that the installation for cable and Internet would be on Sat 07/28/between 8am - 12pm estAt&t showed up but Direct TV never cameWhen I called Direct TV I was told no technicians were available yet nobody called to inform me that I would need to rescheduleI rescheduled for the following Saturday 08/and was told the installation would be sometime between 8AM - 12PM but the rep did not come until after 12pmFinally the installation is completeI turn on the TV and I'm missing channels I was promisedI was told I would get the Choice package, Internet, HBO Cinemax Starz showtime for months free, NFL package free, and a $visa rewards cardWhen I called in to ask about the missing channels not only was I informed that they didn't see the free channels and free NFL package but they also quoted my cable bill more t

Unbelievable they are still in businessI have had so many billing problems and wasted hours and hours in attempts to resolve over billing and incorrect chargesI have paid hundreds if not thousands on or erroneous charges in order to keep my services onI am paying them 2-times per month with no resolutionThe "customer service " are not helpful AT AlLLThey continue to argue that you owe money even after you give payment confirmation numbers and bank statements showing you paidPLEASE SAVE YOURSELF TIME AND MONEY! Go to ANY other providers! I write this to save anyone from going through what I have and continue to go through

From day one I was charged to much and made to be on automatic I was told I had to have a credit / debit card to pay my bill and deposit in order to get the service,so I gave the representative my debit card number latley to found out that he had taken dollars I called in later and spoken with a supersivor to get my money return I had to go through hell They today I call in about a compliments order and found out that they would not let me have service or honor this order due to the fact that they said I owe for account on Uverse-Direct TV and I never had that account,which this account was suppose to be taken off of meI am years old on a fix income, this is just sad
Account_Number: ***

I have a construction company so I moved my lines to At&t I was told that my bill was going to be no more than $at month and was going toget a refund for the phones and disconnection for each linelong story short I never got the disconnection or the money for the phonesmy company ended up paying the phones to *** and my bill with at&t is $the at&t rep told me that if I bound direct tv and digital life I will get a great deal which I believed them it ended up being not truewhen I cancel my service with digital life they told me that it was cancel until this day at&t send me bills for a service that I dont have anymorereally bad customer service I DO NOT RECOMMEND THIS COMPANY TO ANYONEthis is recentplease do not fall for there advertising

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the 6th month in a row my bill was wrongEach month it is about $higher than it should beThey correct it each month after about an hour on the phoneLast month $wrong and also I was charged $for a football game on paid preview that I did not purchaseThey would not take this off my billI couldn't even tell you how many times my bill was wrong over the past few years and takes a while each month to take care of thisI have never experienced a customer service this badThis is what happens when a company is this big, they just don't care

Poor Service and billing issues
For the past months I've has issues with service and DVR boxBack in December I scheduled an appointment for a technician to rectify my issueI rescheduled all my personal business for that day to make sure I would be available and no one showed upI called several times into customer service and my issue never got rectifiedI even left a message with a cooperate contact from previously and no one contacted me back
It was communicated with me that back in October when I was having the same type of issues AT&T would send me a device to help with service issues/Several months later I never got the deviceI'm being billed for services that I'm not receivingDue to my work and travel schedule I have not been able to contact AT&T on a regular basis and the times I've called; spent over minutes on the phone with representatives that have not been very helpfulI've requested call backs and no one calls me back and there's also been language

Was promised $bundle including movie channels and $gift cards for months by phone agent in January More detail below
Only $gift card ever came Movie channels started to charge after months I've written and called ATT numerous times to no avail yet I am very certain about what was promised and even suggested to ATT that they find voice recording They said they don't have I had the agent repeat everything several times and I wrote it down They since removed several of the movie channels but there are a couple still active that they are billing me for I have told them that I will only ever pay $per month (phone, TV and Internet), as promised but to-date no bill adjustment has happened I recently wrote the the CEO and have been contacted by people from the Office of President, and while they 'believe me', they are saying they cannot honor what I was promised There is even a current 'offer' from ATT that is close to what I was promised for $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On August 22nd I asked for my phone service to be discounted and one box to be removedBox removed and returned, but a month and a half later the phone remains on my accountI call 10/10/to inquire and was told that it was offered but I declined the offerI initiated the call and requested the service for phone be cancelledI was lead to believe it had been taken care Of along with the box returnedI speak with Rep *** or Quin & he assures he can assistI tell him the situation and he gives me prices to help lower the bill which was the reason I was taking the phone offLong story short, he quoted me with everything that I currently have with no changes to the account $149,that's the price before the phone is taking off with discount of per item taken off billThats $off cab

contract states $per month for lifeBilled $per month for months
I signed a contract on March 31, for mbps internet for the base price of $per month for life I was billed for $per month base price for only months AT&T refuses to honor the contract

The company offered a discount deal to me for $a month in November for year, but stated to me that they were unable to put the discount into their system, because it would not allow their company to update the discount for $per month in their system I was told by AT&T to call back every months and the bill would be adjusted to reflect the discount for $per monthThis conversation should be on their tapeI called in February and they had applied the discount incorrectly, and the person I spoke to gave me a totally different account of the the conversation in the month of November The company did not spread the discount over the month period as was discussed in November Since the company applied the discount incorrectly and was charging me the full amount for the duration of the months, I cancelled because the company neglected to honor their agreementI would like my money back, and I would like my cancellation fees re

Offered to waive fees after representative messed up change of responsibility, but did not follow through
I had AT&T U-Verse internetI was moving and wanted to switch the service to my sister's nameWe both did our part to switch the service, but my sister had to call in to validate the informationWe waited the allotted time for it to be switchedWhen it wasn't done, my sister called them to ask about it and they stated that the representative she spoke to had put in the wrong social security number so we would have to wait for it to be disabled in the system and then try againMy sister asked if it would be possible to cancel the service and just get it in her nameWe were informed that it was possible but she'd have to wait 24-hours to be able to put it in her nameShe asked if it would be possible to use the same modemThey said it would be possibleSo she asked to cancel the service since it would be easier and faster to do it that wayWe were informed that there w

I have been unable to get my phone service installed or my cable buried The techs will not call be back The customer services rep won't call back
I just purchased a bundle for phone, internet, Wi-Fi, and television I have had issues with getting the phone service properly working and was told the problem was on my end, when I had no problems with my previous provider Techs won't call back, even though they leave their numbers and tell you to call It is almost impossible to get hold of a live rep, and when they promise to call you back, you don't hear back from them either Basically, I just purchased this bundle and don't have all of my services hooked up (or at least not working properly) yet They haven't even tried hooking up my TV, and I don't want them to I would like to cancel this contract and stop having to deal with this sorry business They were supposed to come out on the 17th to bury my cable They buried a cable all right, but it wasn't hooked up to anyth

Where to begin?Our service is always in & out.I can never get helpA tech was supposed to come and they claim they called & knocked but did neither
We've had issues since day oneThe Internet doesn't always workI NEED it because I'm an online studentIf it is "working" it goes slow or the WiFi isn't workingI've called multiple times and all they've done is send me a new kodem, which does nothingOn top of that, I was never informed of our contract ending so I had renewed I in error and on top of THAT, the price went upSo now we're stuck in another yr contract with crappie serviceFinally, today, 9/17/16, a tech was SUPPOSED TO come out and no showedDidn't get a callNothingNo explanationThen I ranted on social media, and they tried to lie saying someone had knocked and calledSo not only did I not get a call, the only "help" I get is through freakin social media and even then, it's no help at allTerrible, terrible service

I submitted a payment toward my ATT- DIRECtv + Internet account on Saturday 5/12/through Fidelity Express, a third-party payment center
The receipt states it will take 1-business days to process
This morning I contacted Fidelity Express whom stated that payment information was sent to ATT on Saturday
At this moment ATT has not posted the payment to the accountWe paid an additional $and ATT is now requiring ANOTHER payment to restore the services
THIS IS A SCAM!!! I will not be paying anymore information

A month ago, I called up AT&TI was looking for a better package than what I had with Comcast for internet/TVI already had AT&T wireless, so I wanted to see if bundling would give me a better deal
The sales person offered a bundle package - my existing AT&T wireless with Unlimited Plus monthly plan with AT&T GigaPower internet + Uverse package with HBO, all combined for $165, no activation feesHBO was a package with the Unlimited PlusHe specifically said that all activation fees will be waived because of the bundle, and there is no contractThen he said, they are running a free promotion of Samsung Galaxy Tab E, and I could add that to the bundle for just $/ month, but for being on autopay, I will get that $offSo I agreed for all that
Then all the problems startedFirst, they sent AT&T Trek device instead of the Samsung TabEI called them, and they said go to the storeI went to their store, and they said, we can't exchange this, you have to ship it back, and we can give you the exchanged device over hereSo I got the Samsung Tab E, and I shipped back the Trek using their return label with USPSNow they are charging me for both those devices, and I don't even have both devicesI have the USPS confirmation that the device was collected by AT&T returns agent
Then the TV installation happened, and the package was just a basic packageSo I called to confirm the amount and packageThe phone agent confirmed the $for wireless+internet+tv+tablet and fixed the issue with the tv programmingSo I started receiving the channels properly
Then I saw on the MyAT&T app that the bill/package amount was not rightAnd I called them, because I wanted to cancel because I was still within the daysAnd they said, it's still going through their combined billing teamIgnore what the app saysRest assured, everything is setup correctlyOur app often shows the wrong information, it will get corrected once the first bill is generatedAnd if it is not, just call us, and we will fix itEnjoy the weekend, don't worrySpend time with the family, and allSo I thought, well, this is a nice company
Now, after a month, I see the bill for $!!!! I called AT&T again today, and now they are saying that there is no $plan documentedI asked them to pull up the previous calls, and they won'tSaying it's a different department
I asked for a supervisor, and they just made me wait indefinitely
I asked to transfer to their complaints department and they won't
In between all this, I have had to spend hours of frustration having to call AT&T multiple times, waiting on their automated machine, then their transferring between so many groups - mobile, uverse, billing, combined billing, etc
This is the worst customer experience everAnd it's a ripof!
Another person in my neighborhood had said the same thing about AT&T a few weeks ago on nextdoor, that they are running a ripoff scheme, and I did not believe thinking it is a large and respectable companyBut something is seriously going on here, that needs major investigation

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Replied to offer from att direct tv for promotional offer for internet and cable.Installer showed up and installed line to house then said could not get strong enough signal to install dish.I told them to bad and see ya,he replied for would hook up with phone line, I said ok begrudgingly.Then before he turned switch on I had to speak with a representative who then tried to hard sell me up for minuets before I said no.He then asked for a money charge on the spot to be paid to installer I again said no and gave the phone to the install *** XXX-XXX-XXXX)who said he has never been asked to take cash from a customer before?After hrsof hard up sell tactics was finally installedReceived first bill for when was supposed to be for first month.On the bill was installat

I spoke with a manage named Michael with At&T business cell phones about my bill being wrongas I was speaking to him, he stated to me that I am always past due on my billso he really could not tell how my bill was wrongHe also stated a bill that I paid was not applied but it was sent some where at AT&TI stated what you mean My payment have been sent somewhere he could not tell me anythingbut he could connect me with someone elseonce I was connect to one came to the phoneI am so tired of AT&T they are bullies

Initial quote was for internet and installation fees to be waived when movedI was charged more than and installation charges
Upon transfer of service on 8/30/Early to mid September service was activatedI was told I would be charged per month for internet service and the installation fee would be waivedThat has not been the case as I received a bill in the amount of due 10/29/with a charge for internet of per month and an installation charge of I would like the initial agreement honored of per month for internet and any fees for installation waived as statedPer the representatives I spoke with today they indicated there is no notation on my account but it is to my knowledge all calls are recorded for quality and training purposesTherefore it should not be too hard to go back and listen to the agreement stated to me upon transfer of service