AT&T

In July 2017, I switched from Att uverse to direc tvIn december, I found out that I was still being billed for uverseAfter several conversations with customer services, the charges were reversed only for them to be charged to my account again

I am at a lossI don't normally get on FB and seek advice and help but AT&T has caused my family much grief and has even caused danger to my elderly Mother's healthShe simply needs a landline, which I am sure AT &T does not make much money onShe needs it hooked up to her Assisted Living ApartmentIt has been Over A MONTH and after many promises AT&T has done nothing to help herShe can call out but no one can call in because they have not assigned her a number after repeated requests
After hours of being put on hold and being transferred to dozen people (no exaggeration) She sits alone waiting on the phone to ringShe has Parkinson's disease and dementia and can only communicate by an old style method of phoneShe has many doctors appointments she has missed because AT& T has not been able to supply us with this simple communication service
She has never missed an AT&T payment in all the years she has used them (most her life) -she is now I am a chaplain at a hospi

My experience with ATT is horrible beyond imagination I opened an account #*** with AT&T and was advised that I the bill would be pro-rated should I decide to cancel the serviceI ended up cancelling after a few days due to business reasons but received the bill for the full monthI called in to clarify and was ready to pay, but was advised that because I had the service for less than days, the fee would be waived- which was very nice and courteous of the person (even though I would have been waived for less than $20)Nevertheless, I received another bill a few weeks later with the full amount and a late payment charge I called in again to clarify and was shuttled between billing and collection without anyone being able to resolve my questionsIn fact, collections completely disregard my question and tried to bulldozed over me to get the money, without taking step back to review the context What a waste of time and money, and completely ruined the customer experience- you truly feel being bullied by a big corporation that can just falsely demand your money or report to the credit bureauThe service I have is on par but the experience completely destroyed any positive feedback I had for AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email from AT&T for an upgrade Gatewayfor a being a valuable customer as stated in the excerpt of email provided below
However, when I received the bill from AT&T, there was an increase of $for the upgraded equipment received This contradicts the email offer from AT&T at the least, or advertising as it appeared
email from ATT
We truly appreciate your businessAs a way of saying thanks to you for being a valuable customer, we'd like to send you our best Gateway at no extra cost! It's easy to get and easy to installJust click the link below and follow the short instructions to swap out your current Gateway with your new one
AT&T Gateway
This upgrade will not impact your plan terms in any way
Product_Or_Service: Ga

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1There was a fire in the parking lot across the street from my building and the wires burned down for my cable and home phone serviceMy cable is back up & running but the landline service through AT&T is still not working! My whole building who has AT&T has not had a working landline phone in this building since the fire at the end of June 2017! AT&T has sent people out to work on the poles but my home phone service still isn't working! I have called customer service and been on hold for minutes or more without any resolution!
Product_Or_Service: at&t home phone
Account_Number: XXXXXXXXXXXXX

Att tech came to install internet and in the process moved a piece of furniture that scratched my hardwood floor
On Friday 12/an ATT service tech visited my house to sinternetThe tech moved a piece of furniture and when doing so scratched my hardwood floorsHe said something about not moving the furniture back because he didn't want to scratch the hardwood floorsIt was until the tech left that I noticed the damageThe tech's name was *** an his phone # was ***
On 12/I contacted his manager and left a vmI never received a responseThe managers name Jason and his email is *** and phone number is***
After not receiving a call back in regards to the matter I called ATT on Tuesday 12/The agent did not ask for any details and said someone would call me between days and weeksOver a week went byI called ATT on Wednesday, January 4thThe agent I spoke to had no record that I called on 12/or no record that the incident hap

Wish you could give negative star reviews My internet went out, setting forth a motion of constant tech appointments and the tech not knowing what the issue was They said I needed to talk with my neighbor about getting them access to their yard I told them I don't work for AT&T, I am only trying to pay for a service Service went out days ago, but they said they would have to charge me until 1/31/before they could cancel I finally got that figured out with them, but by far the worst customer service experience of my life of the techs that were sent was nice and professional But when the techs arrive, the only knowledge they have was "internet not working" And then you talk to them and the only solution is to schedule another appointment Then you talk with customer service and they all promise you the next tech appointment will solve the problem, without listening to you explain the exact situation It was a nightmare, i'll never do business with AT&T ever again, and will make sure no one in my family, or friends, or anyone in my bloodline ever does business with AT&T I'm also working on pulling corporate contracts

Expensive phones (failure to pass on bulk savings to customer), additional charges for everything ($charge to change your number due to excessive fraudulent incoming calls), fails to provide credits for over charges, outsources customer service but fails to pass on US savings to customer, service areas have decreased causing lack of service in areas that used to be available, failure to back up bad quality phones, loyalty to long term customers no longer exists (year customer)You would do yourself a long term favor by going with a different company for cell phone (and/or DirectTV) provider

AT&T, in my opinion, is 100% GARBAGEI have never in my life, dealt with any company (big or small) that was as broken, dysfunctional, itic, and truly annoying to the point that only profanity is justified! If you are an average person, their customer service/business process (infrastructure, design and every aspect of the business) will drive you insane and on edge As good as their prices might sound, be prepared to be angry out of your mind all the time and be annoyed: each call, each transaction, every situation translates into unbelievable anger due to chronic/persistent miscommunication, unprofessionalism and a completely disastrous infrastructure (website, customer service on phone, logging in, appointments, prices, IT system issues/malfunctions, OMG) It will leave you angry all the time and they are so bad that it may even impact your health because of the intense stress Is it worth saving $a month? You decideI would recommend anyone in the world, but ATTI have had companies I didn't like before but not to an EXTREME level like this: this company is so broken that simple words cannot describe how horrible they are as a business They will drive you crazy...honestly no jokeThis is my honest, objective opinion and I highly believe in all my statements because they have proven this to me consistentlyGod have mercy on their souls
I am going to file a complaint with the FTC and leave them negative reviews everywhere I can, including my Facebook, Twitter, Instagram to share with at least my followers what I really think they are Unfortunately, I cannot use profanity on Revdex.com - even though with ATT it is absolutely warranted (imagine how bad they are to take a calm person and drive him nuts)

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had Uverse TV and internet installed in FebruaryFirst week it never worked hardlyThey kept sending technicians out to my house and they would replace something saying it was fixedBeing under contract I cant cancelSo here I am paying alot of money for these services, and it never worksSo this went on until I finally was allowed to switch to DIRECTv in JulyI kept internet as it works ok if I dont have the tv service tooSO months I had the worst service and either internet wouldnt work or a tv at same timeSO n
Not once was I credited back for all this Was told by technical service rep the last month that im too far from node and that I shouldnt have never been installed
Product_Or_Service: ATT Uverse

I was told by AT&T that we had to switch to fiber optic from DSL We are now being doubled charged by AT&T for both I have been on the phone countless hours to resolve this and each time they say they have it corrected After or months of calling each time AT&T double charged me, I finally got a "final" bill that I did not owe from AT&T collections I paid the double charge and they have just sent another revised final bill This is the poorest service that I have ever received from a company and I am not a young person We had been warned by a neighbor about AT&T and didn't heed the warning I will be sure to pass this information on to anyone who plans to use AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXX XXXAccount: XXXXXXXXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1If there is an emergency and our electricity goes out, we would have NO way to call for emergency assistance and this is a huge liabilityI currently reside in a community in the hills and that provides very limited, if any, access to cell phone serviceThus, our ability to communicate in an emergency situation is leveraging the calling option on our cell phones When our electricity goes out and our internet is down that option is off the tableThat is why we are very reliant on having a home phone line that actually works For the last couple months, I've called AT&T almost on a weekly basis because our phone line has never worked since we ordered serviceHowever, up until today we still haven't been able to obtain a technician to come to our home and get our land lines to w

I have been dealing with telephone networking issues in my office for weeks I am still unable to receive calls to my office even after the case was escalated days ago I have spoken to several representatives and manager whose response to me was "this is what happens when you deal with a large company." This is completely unacceptable AT&T does not seem to care that business is losing revenue since clients are unable to contact us to schedule their appointments I have also had problems with my AT&T internet and cable services These problems have unnecessarily consumed several hours of my timeOne of the reasons that it has been so time consuming is that they do not have one dedicated representative that manages your account I have been transferred several times between departments and between people within the same department causing me to repeat myself over and over again I strongly regret choosing AT&T as my service provider

Their customer service especially management (employee: Renee #***) was extremely rude and incompetentThey charged me $for HBD, Starz programs after the BS 3-month free offer, I cancelled it, and then they charged meWhen I called to have it removed and get a credit, I was denied (after I've cancelled it) I've spend over an hour on the phone with Renee who was rude and said nothing could be done to back credit it

Can't use DirecTV Now, can't log in, service was paid in advance
DirecTV Now has not worked since the new app came outI have, called, tweeted, chatted, and spent hours on the phone after THEY called me and still can't log inThe last call said they would have everything fixed in hours, that was May 25thThat call lasted and 1/hours and I was promised months free serviceCan't log inGetting many requests for new payment info

II was promised a credit and bill correction and neither have been processed after many hours on the phone with customer service
I've been dealing with this issue for months now In September I spent about hours on the phone with customer service trying to fix a billing issue I finally got to a representative who promised a credit of $and my bill to be corrected to the $(after taxes and fees) that out was supposed to be My next bill came and none of the credits or corrections had been appliedI also received a letter saying that there had been a mistake on my bill and it would be even higher! Multiple representatives told me that they did see the previous promises in the notes, but that they were unable to process this and would transfer me to another department who they said could help Every time I was transferred, which was at least times each call, the new representative who answered would put me on hold for 10-minutes after having me explain the entire s

Absolutely horrendous in every wayI switched to AT&T for cable and internet services in order to save dollars a month from my previous cable/internet providerI was without either service for the first days while numerous technicians were unable to fix itMeanwhile I received absolutely terrible service from literally every representative I spoke with at AT&TNone would take responsibility and I was offered a measly $dollar refund for my "troubles"Now I am stuck in a year contract or forced to pay an expensive cancelation feeI beg anyone doing their research to be smarter than I was and stay very very clear of AT&T and all of their services

AT&T uses dishonest sales practices to get customersThe price for the products they sale *** be much higher once a contract is signed
While calling AT&T to discuss signing up for a new service bundle I consistently asked the sales rep what my total monthly bill would be and if there would be any additional fees outside of government taxesOver and over she reassured me that there would not be any other fees during the recorded callUpon receiving my first two bills there are many surcharges and fees which were promised to not exist and puts the service out of my price rangeIf I had been told this upfront instead of using dishonest sales practices I would have went with another companyAs this was on a recorded call I really wish action would be taken against companies which have deceptive sales tactics
My new service for Account# XXXXXXXXX began July 5th

During the fall of I received a flyer from ATT for bundled service (voice, Direct TV, internet)The flyer states great services for the same price every month for two years guaranteed! Further in the flyer it says that I can "Get Direct TV, Highspeed internet, and Digital Home Phone for the same guaranteed price for years!" I called and ordered the triple play and after some difficulties received the services and my bill has been $128.XX now for months On I chatted with a *** and confirmed that my price would not increaseI have both the flyer and a copy of the chat with *** My latest bill shows an increase due to Direct TV raising its cost by $from $to $ With taxes my price went up $per month I have called ATT and they claim that I am still getting the discounted price of $off my Direct TV bill but since Direct TV increased their price I must pay the difference I have told them that is not what the flyer says and the ag

I ordered att direct tv and internet bundle on sept 5, I have had my installation date changed three times As of 9/24/still no service and today's order is no where to be found On the phone with several representatives no one can find the order I am however receiving a bill for services in the amount of for services they are not providing I have had three service dates for installation missed work three times and they cancel each one without notice I spend endless hours on the phone being routed to several different representatives none of which can help me All I want is my service installed!!! As well my bill needs to be credited because I am not paying it
Product_Or_Service: Apple /iPhone x/Att and direct tv internet bundle
Account_Number: ***