AT&T

I contracted ATT for internet service over year agoFrom the day it was installed it did not run up to speed and dropped sites while on themNever could open windows at same timeJust very poor serviceAfter or techattempts to fix problem ,I was told that it was my computer, so I TOOK MY PC to a friends Brighthouse connection and it worked fineATT took my payments for over a year for service NOT providedIf any body is owed money Ibelieve it is meNot ATTThis giant Co.abused me me and I will not give them any more money A refund should be made in my case*** Customer abused by ATT

I feel att lied to me to get my moneyThat's terrible business practices
My short time with att has been unsatisfactoryFrom the beginning I was promised a free 50$ gift card which I never receivedI called and the rep told me I would receive something in the mail, it never cameI've called numerous times and all I get is the run aroundOn my installation day the tech did all the necessary work and promised to come back in a few hours to make sure everything was running smoothly,he never came backAll day I waited didn't even know I had to register the modem myselfHe didn't even have my modem plugged up smhThats horrible customer service after I paid 100$ upfront costsNow im trying to fix my payment arrangement and the systems are down for hoursI've heard bad things about att now I finally see it.you guys dont care about your customers

I've been with AT&T for almost yearsI've never not paid my bill, I've been a good and loyal customerI upgraded my phone this past May and the woman who I dealt with while upgrading basically lied to me exactly times during our conversationI'd lost my job, I was due for an upgrade at no cost so I decided to upgradeI explained to this woman that I'd lost my job and if I couldn't keep my monthly bill in the same area that it was then I didn't want to upgradeShe assured me FOUR TIMES - FOUR DIFFERENT TIMES - that my bill would not be that much different and suggested a phoneI followed her suggestions and ordered the phoneAbout weeks after getting the phone I get a bill that was $MORE than what I'd been payingAfter thinking about it I decided to keep the phoneI notified *** that I was keeping the phoneI notified them more than once and each time was told it was fine, it'd be on a monthly payment plan, etcThen I get a text and an email saying I owed $and would lose my service if it wasn't paid immediatelyI chatted with someone on their chat help line and was told by this man that everything on my account was "fine" and that he'd made "all the necessary changes" so that this huge amount would be back on the monthly planI kept the transcripts of this chatA day or so later I get another text with the same message - pay $or lose my serviceI called AT&T at am that morningI did not get off the phone until 4:that afternoonEveryone I spoke with gave me different details but everyone ended by saying there was nothing I could do, it was a "valid charge" and I had to pay the $I explained what had happened, what I'd been told to do, and that I'd lost my job and needed my cell phone service because I have a terminally ill parentI did NOT have $to spendThey did not careOne person passed me on to another, then to another, then to another - I was told there was nothing that AT&T would do to help me, then I was told to sign back into the chat session because they "have the records" and I was told that THEY would be able to fix thisOf course back on the chat line I was told they would do NOTHING about this, and a so-called "manager" actually told me that I should have known I was being given the wrong information when everyone was telling me my account was fixed and I'd be paying on the monthly scheduleI SHOULD HAVE KNOWN THEY WERE GIVING ME INFORMATIONHe actually told me this - I have those chat transcripts alsoI was also told that AT&T does not monitor anything that goes on on their chat lines, they have no records, they are separated from the chat lineOf course this was a lie - and I was told later by ANOTHER employee that I'd been lied to about that, that AT&T does have control over the chat line, they do have records, and they can access those recordsI finally ended up scheduling to pay that $in payments and it just made me sick to my stomachI don't have a steady job right now, I'm paying all of my mom's bills right now, I'd had some unexpected medical costs hit me at that same time, PLUS it's this close to ChristmasThe money I thought I had to spend on my kids for Christmas went instead to AT&T.Even though I set up the scheduled payment and gave my bank info, a few weeks later I get another threatening email saying I'd "missed" a scheduled payment and they shut off my cell phone serviceI only knew they had done this because my son was trying to reach me on a Sunday evening and couldn'tMy service was shut offSo that following Monday again I'm back on the phone, and this time was told that I was NOT to have the payments taken out of my account automatically, even though the woman who set up the plan told me the payments WOULD BE taken out automaticallySo I had to set up ANOTHER payment planThey've now taken over $from me, and when I logged on tonight to check my balance I see ANOTHER "past due" notice and a demand for $instead of the monthly amount I was told ORIGINALLY, BACK IN MAY, I'd be paying I also was told there is no one at AT&T who would be interested in the chat transcripts I had saved - they wouldn't even give me the name or contact info of ANYONE I could send them toWhy the *** do they have the option to save transcripts if those transcripts cannot be used in case of a dispute? Do they think they're interesting reading or something??
To make it even worse, the phone SUCKS
I hate this company nowI tell everyone what they've done to me, and I will never refer anyone to AT&T unless they're someone I dislikeI have sent a complaint but they never respondedThe employee who told me I'd been lied to about the chat line gave me a corporate address to contact, which I'm in the process of doingI'm also going to the Revdex.com and actually any other site I can find to post a complaint and this story I will useI want nothing more to do with AT&T and am looking now for another cell phone company to go toI frankly do not care if AT&T tells me I cant leave, that I am under contractAll they've done is lie to me, mislead me, and take my money
And my son found on the internet info about a huge lawsuit they just recently lost for doing similar things to customersThey LOST that lawsuitYou'd think they'd be wanting to be pretty careful to NOT do the same *** to customers again but there you have it....and reading thru these other complaints I see this is not an aberration - this is par for the course for AT&TObviously they treat all of their customers like thisWhen I mention to anyone who my cell service is thru I get the exact same reaction every time: "Oh I HATE AT&T, you need to dump them" and "I've had the exact same problems with AT&T" and "AT&T is well known for screwing their customers" and etc and etc
I just want out and I want to NEVER have to deal with these clueless, ignorant AT&T employees again

This is going to be a news for many people what I am going to share below
I purchased an unlocked iPhone from AT&T with a service plan from themAfter using is for about months there was an issue with the phone (Not very important for the review but adding it here to give full context) and I got it swapped from Apple store for free
After about months from my original purchase of this "UNLOCKED" iPhone I decided to move out from AT&T and go to different providerSo I paid off all the dues and happily moved out of AT&TSubmitted my request on AT&T unlocked website and got my phone unlocked (just in case it was still locked)Got email confirmation from AT&T that your phone is now unlocked and can be used with any providerif you face any problem please contact "Apple Support"
I took this phone and went to Verizon and here we goThis phone is not working with verizon, initially I thought I may have to restore it from iTunes and got a message on iTunes "iPhone is now Unlocked"
Tried again with no success
Called AT&T and they said "We dont produce the phone and if you have any technical issue please contact Apple support
Called apple support and came to know this phone is limited capability phone and not the fully featured iPhone which you get from Apple directlyThis phone was specially built for AT&T and can only work with AT&T and T-MobileI also understood from Apple support that there are types of unlocked phone "Unlocked" and "Truly Unlocked" not sure what the difference was at that moment but learned later
Unlocked means it will only work with 1-provider(As Per Apple Support)
Truly Unlocked means it will work with any provider (As Per Apple Support)
So they said we cannot do anything as this was a special built limited capability phone designed for AT&T we cannot do anything here
So here I am ripped my $(Full price of the phone charged by AT&T) and sitting here with limited capability phone (which should be cheaper technically) but they charged me full price
IF you talk to them now, they will point you to one fine line somewhere in terms and condition that this is what you signed up for
So better be careful, if you plan to use phone with other provider dont buy with AT&Tand if you expect any help from Apple, forget about it

I was bundled with Direct TV and AT&T uverse internetI called to cancel direct TV and asked would this change my internet price of $50/monthI was told "no", it will stay the sameI received my first bill and it was $79/monthI called and talked with customer service and she was able apply some deals and got me to $54/monthSince all of this I have had horrible service with the uverse internet and want to cancel all togetherThey want to charge me a termination fee of $because the lady who got my bill back down to $54/month put me in a year contract that I was not made aware ofI have called and called and they refuse to remove this

I was promised on three seperate phone conversations that I would recieve a $gift card for signing up with services through at&t I never recieved that gift card and when I called to find out status they said that I only now qualify for $I then tried to cancel my services for breach in contract and now I have to pay a cancelation fee They said I should have recieved a contract in the mail which never came especially since I had to call them to request my paper copy of my bills which was also something I originally requested and did not recieve
Product_Or_Service: Cable and internet
Account_Number: ***

Back in approximately September or October of last year my autopay for my internet did not go through My credit card had expired and it needed to be updated I received a form in the mail which I completed and returned In December my internet was shut off due to nonpayment I immediately called to make a payment and set up autopay by phone I was assured the next payment would deduct appropriately Again, in February, my internet was shut off.I paid a rather large bill assuming it was two months worth of payments, by phone again I asked AGAIN to please be set up by autopay Again, the next month my internet was shut off I received another form in the mail to set up my autopay which I again returned My billing statements for 1/15, 2/15, and 4/all show $internet restore fees The 3/bill shows a $late fee I used the chat feature on ATT's website and spoke with three agents, all who said they would not reverse the fees I find this very frustrating b/c I ha

I called on July to check on my cancelation date and the representative advised me that I would not have a cancelation fee because my contract was doneOnly to find out two months later that I in fact am being billed an early termination feeI called in to explain the situation to the supervisor and have the fee removed since I was given wrong information and because of that missed information I made the decision of cancelingThe supervisor was not concerned with the information I was giving her instead she just wanted a payment

I have to agree with many peopleHow does this company have a A+ rating when:
1) Most reviews are negative
2) Their response is generic but never applied
Anyone considering AT&T for serviceDO NOT DO ITFormer customer 7+ years and will be first to tell you that THEY DO NOT PRORATE your billIf you cancel the bill on 1st of the new billing cycle, they will expect your bill to be paid for completely without even providing serviceTheir argument is that that it is in the contract fine printsAgain, the issue is that there is no contract or explicit stated nor mention until you leave themGreat parting gifts?
Also, the issue I had is that:
1) They misinform you on what you are paying (when I upgraded and told me it is only $more but it ended up being $more per month)
2) Even though the account is new, they won't downgrade you back to the original plan (heck, one agent even told me that I could even if I was a grandfather account or not the next day)
3) When going to cancel the call, I asked specifically if you prorate or notThey either will tell you yes or hide that information (even if the customer explicitly ask for that information)
4) When cancelled and asked, they autopay your account and charge and then go back to contract that I have to pay the full amount
5) Add, I was transferred, on hold, and they are not respondent (even on chat) for a long timeI have called them about times since the bad experience, and they just get worse with customer experience each and every moment
Recommendations:
Do not go with themThey want to hold you accountable for everything but they sure ain'tAt the end, they given me the tough out of luck remark and took my moneyI will never go back to you againNot even close to being customer-centricVery sad and disappointing

IJune 2017It to min second to get satisfactory serviceIIJune 2017I spent minsec trying to resolve programming questions and changes and was passed from representative to representativeI did finally get resolution.IIFriday June 302017Direct TV - I placed a call at The first representative did not know how or did not offer to check available programming packages in my areaHe also did not know how to deliver the basics of customer serviceHe just knew how to enter a programming choiceNot knowing how to give me details of available packages he then forwarded me to a representative in the Direct TV billing departmentShe asked me three times to verify my contact number never asked me the purpose of the callI don39t believe that I was forwarded to the correct area but even so the representative did not listen hear and think about how to help correctlyAll this girl wanted to do was to tell me how much I owedAfter approxi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received a quote for cable, internet and phone service of $135/mo as a year introductory offer to include all applicable taxes and fees My initial bill was $after time expenses The AT&T store sales agent confirmed the price he quoted and attempted to correct this with AT&T Corp Sales in my presence AT&T indicated the $did not include taxes and surcharges but agreed to reduce my bill to $+ taxes and surcharges which comes to $157/month They also provided a time $credit I have the same experience with my cellular service where the bill is $37/month more than they quoted...$vs $quoted

We started bundled service August for $74.99/month with the installation fee waivedHowever, the bills have been much more than it should be and we have to call for adjustmentsOne bill was $

I have had nothing but the worst experience with AT&T/DirectTV since I purchased it on April 14, I have made several calls to technical support and have been transferred several times, told the issue would be corrected within hours on three occasions and still cannot use the DirectTV app on my cell phone of tablet, which is one of the things I emphasized was an important function I needed Needless to say now I am stuck in a two year contract with a crappy company I hate this company

After receiving notice by phone, bill and email that final amt due was waived, I still see $due onlineNot resolved since early May
I cancelled my ATT internet and Direct TV bundle last May and refused to pay the $early cancellation fee due to the fact that they were negligent in providing quality serviceI wrote letters to various offices explaining this and within a couple weeks received a letter indicating the fee had been waived and a phone call/voice mail from *** "at the President's office in Boise" indicating the sameI have since received a paper bill also indicating the sameHowever, online I am still being billed for the $and I have received mail from Gatestone, a collection agency, seeking the $I have spoken on the phone with *** in May and in July about thisHe still has not cleared this upI call once a week, leave a message for him, and hear nothing, get no call back and continue to see my bill for $80, most recently today, Sept,

Service Type Residential ServicebrAccount XXXXXXXXX-XbrAccount XXXXXXXXX-XbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI was offered internet and direct tv bundled services which required an installationI changed my mind and cancelled the required installationEven though I cancelled ATampT still proceeded to bundle the billingI have paid direct tv and was not given credit for May and July paymentsI received a statement for over for an internet bill but my direct tv bill remained at On a rep named *** promised a credit and a a month credit on Starz to help me get back on trackThat promise did not materializeI spoke with more reps after that with each telling me a different storyI was transferred times and then put on holdThis service is RIDICULOUS Please help me straighten out this messThank you

PURCHASED NEW IPHONE NOT THE PAYMENT PLANTHE SALESPERSON PUT RECEIPT IN BAG WHEN I RETURNED HOME IT IS THE WRONG RECEIPTCALLED THE STORE TO REQUEST THAT THEY EMAIL ME RECEIPTWRONG FIRST OF ALL THE PHONE NUMBER FOR THAT STORE DOESN'T CONNECT TO THE STORESECONDLY IT IS AUTOMATED AND TAKES TEN MINUTES TO ACTUALLY TALK TO SOMEONETHEN I WAS TOLD THAT I WOULD NEED TO RETURN TO THE STORE TO GET RECEIPTTHAT'S ANOTHER HOUR OF MY DAYI'M READY TO DUMP AT&TNOT LIKE THEY MAKE PHONES AND THEIR CUSTOMER SERVICE LEVELS SUCK AND DON'T UNDERSTAND THAT THEIR Revdex.com RATING IS A+ WHEN THEY HAVE 96% NEGATIVE REVIEWS HOW DOES THE Revdex.com RATE OR DO THEY TAKE FREE PHONE SERVICE FOR A+ RATING

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 11, 2016, my AT&T Uverse service went out When I called I was treated so badly I decided to cancel my service After over hours on the phone I could never get it cancelled so I decided I would go to an AT&T store by my house and see if they could help meOn November 12, 2016, I went to AT&T store number #OKCand talked to the manager, *** *** and a general manager which I did not get his nameThey both said they could help me with cancelling my serviceMr*** gave me a reference number Inc#XXXXXXX and told me to go to a particular UPS store to return my equipmentOn November 14, 2016, I went to UPS and returned my equipment and have the receipt showing proof of returnI had no outstanding balance with AT&T and have every bill and receipt of payment since Novemb

Introductory prices were presented as permanent base prices, which I double-confirmed with sales person before agreeingNow stuck in contract
Introductory prices were presented as permanent base prices, which I double-confirmed with sales person before agreeingNow stuck in contractI switched in April of and recently saw a spike in my monthly billI could not lower my bills by removing any additional services

I called AT&T to try and get our bill lowered in some wayThe guy I spoke to said he could and would lower the landline side,which he supposedly did, and then he said something about saving us even more money by combining our internet and phone together as business,which I didn't agree to! He was talking so fast about what he was doing and then he suddenly transfered me over the Mobility side so we could that reduced,but I got transferred so many times that by time I finally got to the right dept it had closedI was going to call them back and find out what he had done to our phone bill but got tied up with some other appointmentsSo the other night when I was checking my emails that's when I noticed that my online bill had come for my U-VerseI opened up the email and to my shock it was times high than it was supposed to beThe stupid guy had indeed put part of our phone and internet together! I didn't order or aurthorize him to do that! So I've got to call AT&T back tomorrow a

I have been a customer of ATT for years, my land line, computer, cell phones and televisions WTHR is one of the stations most commonly watched in my home and for whatever reason we can no longer view programming on this station The only thing the screen keeps says is they are sorry and the customer has removed the channel WHY'?? We pay a lot to be able to view television today! I believe the customer deserves the right to know why the channel withdrew and if there are plans to return Should this reason or cause be DirectTV's problemthe customer deserves some compensation.THE Revdex.com is shown at the bottom of their internet page, therefore I request that the Revdex.com please look into this issue.Thank You