AT&T

Service Type: Business ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1ON September I sign a contract with ATT for moths to provide me channels of VOICEThe condition they will port in DID's from my existing provider *** to ATT network ON the end of December they connected the fiber and the equipment in our officeBut since then until 5/03/they never port the numbers from *** blaming to my account manager fault, that was out state and he was not performing adding the right informationI contact ***, AARON [email protected] (account manager) multiple times for the period of the last months with no luck in getting the port of the DID's from *** On January of I start getting the bills from AT&T approximately $monthly for a service that not complete(Once again they only install the channel but

AT&T has a damaged/open pedestal behind McDonald's at *** I contacted Huntsville Utilities about this issue a month ago and they stated that AT&T was responsible for repairing it and email notice was sent to AT&TIt still has not been repairedI believe the damaged/open pedestal may be a hazard to the public and a lot of Huntsville citizens patronize this restaurant

Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1on may 19th I called and requested my internet services be discontinued immediatelyi was informed by the customer service agent my service would be discontinued on may 20, by may 24th my service was not disconnected and when I discovered this I contacted customer service again and was informed it should have been disconnected on the 20th and they did not know why, and when I get my final bill to call in and have it prorated to reflect it being disconnected on the 20th, that would mean I only owed for days, from may 3rd to may 20th when I finally received what appeared to be a final bill, it not only showed for the full month but for several days into the next monthwhen I contacted customer service someone had changed the notes and I was told that the notes indicated I requested the disconnect for may 24th which is a complete fabrication and lie and an attempt from A

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet went down 1/7/I called tech support, it was determined my router wasn't working and they ordered another one promising it would be delivered the following dayThe router didn't show, I called them back a few days later they said they were showing the router was deliveredI explained to them it wasn't and then they told me they would send another oneThe router still didn't arrive, so I called them again on 1/17/asked to speak with a manager to get resolution to thisThe manager got on the line after minutes waiting, told me they didn't ship the second one as promised because it was showing the first one was deliveredI explained again it wasn't and the supervisor promised me they would work on finding it and getting another one on its way to my residenceThey also pr

They lied, flaked, didn't give me what they agreed to and ripped me offPretty incredible that such a big company would take someone who has been a customer of years, paying $a month for their services and disrespect them in such a wayBut I'm sure many have experienced it

I had Direct TV installed on august 1, 2017, for some reason internet was not also installedOn september 1, 2017, I called to have internet installed alsoI was told I would have to pay $in advance, which I paid via credit card and that someine would e out september 5, 2017, between 8-am to installI waitedOn september 5, 2017, but no one arrived to installI called and was told no one came because I did not have direct tv installedWhen I asked to speak to a supervisor I was told no and to call a different number between 8-est
Last night I received an email stating my order could not be processed and to callI called first thing this morning and was told they coukd not process my order because I did not have internetExcuse me my order was to install internet and now im told I cant get it until september 25thAgain I asked to speakvto a supervisor was told no and to call a different number
I got the run around from the recorded message finally got a live pe

So this review is not for the headquarters however for a store near me which you can find yourself by looking at my information its an authorized dealer that doesn't even show up on google First off my experience with AT&T was like any other big box company they don't care about their customers plain and simple I have been looking to get a new phone and plan so me and my mother stop and saw what they have to offer The associate there was kind however didn't seem to wan't to work very hard, kept sighing and rolling his eyes, they offered a few promotions like samsung gear sand a tablet for both off us We accept one of the samsung gear s2's and both tablets However he didn't check to see if the promotions were going on The trek tablets were but not the samsung gear sthat he had already put on our account He told us that he had canceled it and wouldn't be on the bill That's so far two lies, the samsung gear sthat he neglected to make sure that that was on their promotion and telling me that it was canceled and off the bill So, the next few days I get my first "bill" showing that I had devices on the account, outraged I put a chat into AT&T and told them that one of the devices didn't belong They told me that they couldn't get in contact with them to verify the issue I go into the store a second time and a different associate approached me telling me that they were "switching over phones" which means that no one could get in contact with them unless you go to the store and get one of their personal phone numbers.I told him my situation and he assured me that it would be taken care of before the first bill was releasedThat's there third lie Next few days go my I get a bill stating that once again I still have devices on my account, one associate told me that it had already been dealt withAnother lie I had to threaten legal action for them to actually call to confirm that I was right, they never canceled that line, so he cancels it for me and shows me that it is canceled and tells my my fourth lie, that it will be taken off of your bill in a few days Now today I contacted someone via chat on the AT&T site to make sure that it was indeed finally canceled but they then told me there will be a credit on your next bill for that amount on the second line I told them that they need to take this off of my account now They didn't want to do it until once again threatened legal action After all this they credit my account for the correct amount and I was on my way

On January 17, I was promised by a representative from the Loyal Customer Department that I would get the exact same package of tv and internet for a discounted rate of $every month for one yearAfter the first month, I received a bill for $I made several calls to AT&T but no one could help me get the price I was promised
Account_Number: XXXXXXXX

I had at&t uverse well over a year agoI cancelled the service over a year ago as it did not meet my needsI was sent the information to mail the modem back, which was doneI called them about weeks after it was sent back, and was told everything was good, and that all I had to worry about was my wireless serviceRecently my husband and I tried to purchase an accessory, and have it billed to our account, but was told we could not because of a 193.00$ balance on our account because of the modemI have called at&t several times and was assured on different occasions that it would be taken care of, and removed from my accountThis was not done, and now I am being told that because I do not still have the tracking number from when the modem was sent back over a year ago that they will not do anything for me! If they did or did not receive the modem from UPS that is not my fault, and I want this charge removed from my account immediately, as for almost a year now they have been re

AT&T disconnected my DSL account with out noticeDespite numerous contacts, they are denying reconnecting me the service I once had with them
Internet conductivity issues was noticed on June Basic trouble shooting did not bring the connection back onlineOn Jun The first contact with AT&T to fix this issue was madeA time exceeding minutes was spent on the phone in the attempt to fix this issueI was passed back and forth between sells and support departmentThe Sells department said my account was good, but the support kept stating it was inactiveI was finally given to a supervisor in the support departmentHis name was***, and he stated that he was in the same time zone as myselfHe offered apologies and stated that he would work on the case personalityHe only asked for my continued Patience, and to wait for a call from him between the hours of and the following morningThis call never arrived, I never heard from*** again! Shortly after I con

AT& T is TERRIBLE at customer service
When you finally find a number to call off of their website, the people are not helpful at all
It is like they don't care about their customers at all
I have dealt with a field rep named Brian J***, who gave me wrong names & departments when I said I wanted to speak to his supervisors
No sure why someone would want to trust a company like that

As of January 23, I was charged to my bank account $a month up until march 1st, When I made multiple claims to cancel my serviceI spoke with a representative and they told me I would get refunded and they would get back to meI waited a whole two weeks, with still no response until I called them myselfThey told me that they had to deny my refund because they had no record of my cancellation claimI am very upset, I do not recommend this serviceThey will make you wait on the phone for hours just to call you a liarUltimately I switched because they could not offer me a fast speed of internetI will notify my friends and family to not associate themselves with this kind of customer service

Service Type: Residential ServiceAccount: UVerse XXXXXXXXXAccount: UVerse XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Canceled Direct TV after days they waived the early cancellation fee(which I was never told it was an actual contract) I then receive a bill from UVerse for $I called, explained that it was waived and combined billing told me over a period of a month and three representatives that it was taken care ofSince I kept getting bills I got a confirmation number from last rep of *** when I talked to them again and still wasn't waived I gave that next rep the confirmation number she told me it actually was a reps ID number(which they do not give out)So I asked her how come I had a confirmation number from an agents ID she couldn't explain

my account has been over charged and MY DIRECT TV bill is unified with my daughter internet service at her address with doubt my authorization
8/direct tv account#XXXXXXXX was installed for *** *** at 6805springtree ln little rock ark XXXXX her intrenet account#XXXXXXXXX is unified with my Direct TV account#XXXXXXXX my address is *** *** *** XXXXX I have internet service at my address account#XXXXXXXXX that should unified with my Direct tv

I have been making payments on my account and the company seems to have had an internal issue with my billing since they merged with Direct TV
I was previously a customer of Direct TV and had been completely satisfied with our service Once Direct TV merged with at&t they began to offer us internet or bundle We went ahead and decided to bundle the two for convince purposes After doing this it has been nothing but a headache and terrible customer service First, I have never had an outstanding balance with any of my service providers (cable, power, water, etc) When the merge happened at&t seem to have not received any of my previous payments I had made with Direct T.V Even though I provided them with bank statements and check images showing my payments they still cut off my serviced When trying to get these charges applied to my account and my services turned back on until this issue was resolved no one on at&t side seemed to have any information of my billing claim I ha

Lying and cheating to get you to sign up Does not honor what is IN WRITING for signing up Huge penalties to leave the service, even after identifying that you were cheated Web site slow and hard to useMany errors with fairly standard things to do Billing is a problem every monthNice people to talk to on the phone, but getting very sick of how important my call is to AT&T STAY AWAY This is a disreputable company

On 10/I had called in to add new lines of service to my accountFirst we were on the at&t app trying to do this via their chat with one of their representatives, the order would not populate to the representative gave us a phone # to call so we did After being on hold over min I finally was able to talk to someone I was on the phone for over hours once I finally was connected to a representative We were able to set up new lines with the new *** *** and we added an *** mini and were told both by the representative via chat and the one on the phone that after adding all this, our bill would only go up $per month We had to pay for the *** plus the tax on the new phones and they were also throwing in a case for the *** This would all be priority shipped so we should have it by 10/or 11/at the latest On 10/I go to track my order and I see that nothing is as we were told it would be, we were being charged for everything that we were told we wouldn't be charged for Due to 10/being Halloween and having small kids, I was not able to call in until 11/ When I called in, I was on hold for minutes before I was connected to an actual person and then transferred twice where I had to explain the whole thing over and over again, the third time I was transferred I was in the middle of telling the representative what was going on and he put me on hold in the middle of talking with no explanation, then the hold recording stated they had longer than usual hold times and to please remain on the line...after being on the phone for over a total of 1hrmin getting nowhere, I hung up while on hold and told my husband to call and deal with this issue tomorrow as I was done trying to talk to AT&T 11-we received the iPad micase (like we were promised and the guy on 10/got manager approval for)My husband called in at It's not and he is still on the phone and has been transferred over times already and has to continuously repeat everything from the beginning for each new person that is supposed to "help" I just want to cancel our ***, cell phones and direct tv after having to deal with this I am now shopping around

Service Type: Business ServiceAccount: *** *** ***ount: *** *** ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0There is a glitch in their website that does not allow me to my call log for the month of May and AprilEven though they must make my call log available to me, they are asking me to go get a lawyer and subpoena my call log for the missing months and there is nothing that they can do!!!
I was on the phone for hours with no successthey agent didn't even know what their website providehe kept saying only the last calls are availableI keep telling him that I can see my call log from last year and just for some reason May and April are missing, he still wouldn't get it
first agent's name was *** and his supervisor was Donthey were both clueless

Advertised speed, throughput, downloads, uploads for their FIBER OPTIC TO THE HOME do not match real world
ping times are excessive (ping times = less than 0.0ms - *** ping times are above 3000ms on average )
Download times are excessive ( download for fiber = 900Mbps - *** download times are 3Mbps )
Upload times areexcessive ( upload for fiber = 900Mbps - *** upload times are 15Mbps )
Laggy webbrowsing experience
Slow and congested network - here is a random sampling at the time of this writting:
***)$ ping nationstar.com
PING nationstar.com (*** XX(XX) bytes of data
***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 26, I called AT&T to inquire service for a land line, cable and internetI was offered a bundle package and given installation datesAugust 2, a technician was scheduled to come out to my home and install my internet and home phoneWhile the technician was servicing my home he discovered there was an issue with the outside wiringThe technician told me that he would put in a request to have the issue resolvedOn Wednesday August 3, a customer service representative *** @ 11:48) left a voice mail stating that the installation would not be complete until September *** called from a private number and failed to leave any information as to how I could reach herI have called AT&T several times inquiring about the long delayEach time I call I am given the run around and transfe