AT&T

Continuous issues with Broadband service being cutCustomer service has failed to fix problem
I have had AT&T service for about five months and have had to schedule a repair appointment five timesThe broadband wires are in a box behind my apartment and they are constantly being cut to disconnect serviceI obviously do not blame AT&T for someone else cutting wiresOn the first occasion in November 2016, I noticed that the box door was wide open and when the repair was made, the technician noted that it was stuck in the open position for easy access to the wiresI was also told that a new box was mounted and that would resolve the issue soonOn the 3rd occasion, the technician was able to shut the door to the box but noted that it didn't lock properly and again mentioned that a new box was mounted and seemed like it was about ready to goHe said he would put in his notes that the new box should be made operational quickly to avoid further incidentsThe technician on the fourth

No prior notice of contract expiration and a Doubling(plus) of my bundle bill
Painful understanding of customer support
Called *** to resolve a billing dispute of the difference of roughly $by automatic withdrawal from my checking account to $
I was told I would have to pay amount stated, but due to my insistence that this was more than double, she gave me a price for the future of $then got disconnected

Scam artists and liars! I started recording my phone conversations with AT&T after about the 3rd month in a row I had to call them about billing issuesThey always claim it's fixed and they have me on a promotion then the next month I'm charged even moreI just cancelled them today because I was told I was in a year contract for around $back in March (2016) now my bill for August (2016) is around $all of sudden?! I informed the lady who didn't help me at all that I had the conversation recorded saying I was locked in at that rate for a year and she didn't care at allI told her to cancel my service and when it was done she said I had an early termination feethat's funny because what am I terminating early if I'm not under contract? I also have that recordedThat's only one problem out of MANY I've had with them trying to rip me offThey repeatedly tried to scam me and they just get away with it? I've never had such a poor experience with any company

I have had to call their office, almost monthly for one mistake or another
This is for DSL Internet billWe are supposed to be setting up with my stepson, he already had directv and had ordered the PACKAGE dealHe didn't get that he only gets DirectvWe wanted and were told months ago that he would be the name on the account with Directv and A T & T DSL internet serviceThat never happened, we are passed around from person to person, country to countryThe latest is, when we ask for a supervisor their employee starts saying they can't hear usTWO months ago it took us FOUR hours to get through to a *** who claimed to be a supervisor and set us up on a $a month paymentThis month, once again, we are being billed $We just now tried for hours to get to someone who could help, to no availWhat is wrong with this company? I see so many others have reported them as wellThere should be a law that protects us, the consumer from the LIES told by A T & Twhich stan

Dishonest sales practiceI was offered a "risk free " days to test the service but now Att is sending me bills upwards of $
I contacted att uverse on April to establish internet service for my new homeI discussed account opening fees and options with the representative and was assured I could try att internet for days risk freeThis gave me some peace of mind to move forward as I have had issues with Att in the pastAn att installation agent visited my home and attempted to install the serviceHe departed from my home after hours and could only produce 3MB max download speed on a service I signed up for to produce 50! The agent left my home and promised to come back to increase my speed to acceptable levelsThe agent agreed that the speed was unacceptabledays went by and the agent never returned nor did he try to call me backI left several messages to no availAt that point I tried calling his supervisorI waited for a call back that never cameI then tr

I have been trying to get AT&T to correct their mistake for days I called to have my service disconnected because I was moving They disconnected my mom's service and left mine on I found this out because the new owner couldn't get her service turned on I spent two hours on the phone with AT&T Everything was corrected and my mom's service was back onThen yesterday, they turned her service off again I have been on he phone all day trying get her service back on She is years old and needs her phone We finally got the phone on, but she still has no TV...it is now almost o'clock pm When I called to have my service disconnected, I gave AT&T my name, the disconnect address and the disconnect account number How in the world did they disconnect my mom's account!? My cell phone number was on both accounts and they claim that is why there was a mixup My cell phone number was the secondary neuron both accounts We did not discuss this number when I talked to AT&T I think I have talked to at least different people and the problem has not been resolved I would never recommend AT&T home service to anyone

My BAN is #***
Over the past years, I had had numerous calls into ATT for issues regarding their service (slow, inconsistent internet speeds amongst television issues)I have upgraded everything from modems (several times) in addition to the cable boxesThey have literally been to my house (between the b.s4-hour windows) 5-times this year aloneAfter the tech does their work, the problem usually resolves for a couple of weeks; service issues (television lagging on the picture, internet speeds become horrifically slow) then commence again as if nothing was done
As the issues continue, attempting to get in contact with anyone who seems remotely aware that they are simply reading from a corporate script is a, seemingly, impossible featI have been disconnected three times todayIt took nearly minutes to get someone on the phone initially; I was then placed on an unknown holdAfter speaking with a gentlemen, he said that he could not help with this issue, a

Service Type: Residential ServiceAccount: XXXXXXXXX and XXXXXXXXXAccount: XXXXXXXXX and XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I order new AT&T service when moving to my new phone I did ordered online in a bundle and was promised in rewards for Direct TV and Wireless internet The rewards promise was clearly promised in the online chat transcript I have of the entire order transaction After placing my online order, I then was on the phone with customer service to schedule my installation date the following day and they went over a promotion to switch my cell phone from verizon to At&T They promised to pay off the verizon bill and early termination fees up to with the offer, which they claim was a promotion on top of the supposed in rewards
I went through with the cell phone switch to AT&T and my direct tv and internet have been installed I have paid my bills on time I h

ATT practices are unethical and they steal from yrold customers! They lied to him about installation, then they lied to him about how much his monthly bill would be, then they screwed him out of $for on-demand movies he never watched! No representatives could help him fix this problem? Ron, Manager in billing, couldn't help him? Then Ron lied about his manager Miss P*** and said she has no extension or phone number! The recording "supposedly" is recorded but really, who ever listens to them? They are being unfair and stealing $from a year old man on a fixed income, who doesn't know how the new remote even works and NOBODY will help him with his bill! NOBODY! ATT has the worst representatives of any cable company and I would recommend that nobody order their service, you will be very sorry, like we are now! I should've known better when they sent out the installer, who wasted hours and then said he couldn't hook it upThen we waited for the weekend for ATT to send out another line man who said he couldn't hook it up either! So my advice to ANYBODY even remotely thinking about ATT, DON'T DO IT, DON'T DO IT!!!!! If they can't even get it installed on the day they tell you and then give you the run around for a week like they did us, DON'T DO IT! I would recommend anyone thinking about ATT NOT TO GET IT! WE are stuck now for a whole year, with no customer service or even a representative from ATT that can fix their own problems and mistakes, WORST COMPANY EVER!!

I SWITCHED TO AT&T IN JANUARY BECAUSE THEY WERE CHEAPER THAN SPECTRUM AND THEY ALSO OFFERED DIRECT TV WITH A TOTAL PACKAGE PRICE LESS THAN I PAID FOR INTERNET ALONEHOWEVER, WITH EACH MONTH THE BILL WAS NEVER CORRECT I WAS TOLD ON THE PHONE THAT I WOULD PAY (OR 15) FOR TV WITH FREE PREMIUM CHANNELS FOR MONTHS AND INTERNET FOR $A MONTH THE INTERNET HAS NOT BEEN AN ISSUE BUT THEIR TV PRICES WERE NEVER AS AGREED EVEN AFTER I CALLED THEM EVERY MONTH SINCE FEBRUARYI THOUGHT THEY RESOLVED THE ISSUE LAST MONTH WHEN THEY DROPPED MY TOTAL BILL TO $BUT WHEN I SPOKE WITH THEM TODAY THEY SAID THAT WAS A ONE TIME COURTESY AND NOT THE AMOUNT I HAD TO PAY MONTHLYI ASKED THEM TO RELEASE ME FROM THE TV CONTRACT BECAUSE I WAS TIRED OF CALLING THEM MONTHLY TO FIX IT TO WHAT WAS AGREEDSHE SAID THAT I WOULD HAVE TO PAY $PENALTY SHE ALSO SAID MY BILL IS $91.55, NOWHERE NEAR THE $
Product_Or_Service: DIRECT TV AND INTERNET
Account_Number: ***

AT&T is the worst! I have spent HOURS (that I could have logged as billable) cumulatively over the last couple of years trying to correct my bill The most recent fiasco involved an HBO/Starz "upgrade" that I specifically asked them NOT to give me The rep said these channels were a free part of my "promotion." I STILL said, "please do not give them to me - I do not want or need them." They emphatically said it was a free part of my package
Fast forward a month, and I'm being charged for HBO/Starz I call to correct my bill (calls take on average an hour) and they assured me they would correct the bill and then give me credit for the extra charges
Fast forward another month and the charges are STILL on my bill AT&T is masterful at giving you "discounts" you don't need, then charging you for them, and making it impossible to change your bill I honestly believe that in the next decade AT&T will be accused of fraud and it will be a national scandal
I'm also really confused that they have an A+ Revdex.com rating when their customer review rating is 96% negative as of today How does that work?

I will preface this review by stating that both my family and I have been loyal AT&T customers for the last years, and we were completely horrified by the service that we have been receiving lately, in particular from the management staff at this location
We were interested in reducing our monthly, which had gotten quite high considering we had the triple play (cable, phone, internet), as well as a mobile line It took hours in the store to figure this out, and finalize all of the details Additionally, we switched to DirectTV, and switched cell phone lines to AT&T for an extra discount We had poor experiences in the past moving lines to another provider, and we asked several times how AT&T would cover our termination fees Both the customer service rep, and manager at this location, Nadia, said point blank you will receive a gift card for the full amount (in this case that amount was approximately $800.00) Also, we were signed up for a special promotion where we would get mobile line for free, however it would take billing cycles to go into effect
Cut to months later, we are being charged the full amount for both cell lines, we are being charged for extra services we did not order for DirectTV, we received $on gift cards to cover our $worth of termination fees (and even those cards do not work), and we have spent at least hours of our precious time going back so that the "management" staff can fix their mistakes
After being talked down to, insulted, and not listened to by Jose, Nadia, and Sade, the matter is still not fixed We have spent hours trying to fix these mistakes in the store, online, and through the customer service phone number Not only are we out $800...but we are still not being charged the right amount, have had to waste so much time, and overall were completely lied to for them to "get the sale."
I would highly recommend that someone from AT&T contact me in order to rectify this situation that was entirely created by the management staff at this location Never in my life have I dealt with such terrible people skills, awful customer service, and such an incredible lack of knowledge of your own company and policies I will be terminating all of my services with AT&T as soon as possible, as well as recommending the rest of my family and friends do the same

I am disappointed with AT&T because of the lies involving internet U VERSEWhen I started I was told I was going to pay dollars per month for the speed of megaFor the first two months, I did not have any problemsThen when I called last month and asked about the price, the AT&T representative told me they were going to process a claim and they verified I was going to continue to pay dollarsLast Monday, I received my new bill and I called immediately to verify the issueDuring the phone call, she hung up the phone and she chose to disconnect my internet without my consentI later called AT&T to solve the issue, and they promise to take care of the issue, but they did notAT&T is now trying to take advantage of me by opening a new contract costing me additional time and money to install AT&T internetAccording to AT&T they cannot correct the issueNow they are asking me to pay for additional charges such as early termination fees and installation feesI regret to hav

This is regarding DirecTV NOWnot the satellite serviceThis service is complete GARBAGE! We've had this service for a monthprepaid for monthsThe service has not worked for minutes without it freezing upWe keep getting error codes QPand I've talked to rep after rep after repI keep getting told the same crap again and againA supervisor will call you in 15-minutesthe engineers are working hard to get this resolvedBLAH BLAH BLAHIt's been a monthWe paid for a working TV serviceWE DID NOT PAY TO BE A BETA TESTERIf AT&T wanted people to be beta testers, they should've offered a much longer trialA one week trial was not enoughI refuse to be told any of this bullcrap againI will be bothering DirecTV about this over and over and over again until I receive a refund for the time I haven't had working TV service PLUS for the inconvenience
Product_Or_Service: DirecTV Now
Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Beginning December 24, our UVerse service went out It was put back in service on December 25th but did not stay active I contacted ATT and they told me that due to a faulty line that we did not have any access to services This included internet, phone and cable tv I contacted them again and they gave me a date that a company would come out and install a new cable near our home They called and said it would be a week later Then they called and said it would be two weeks
We did not have any service during the last of December thru January when we gave up and switched to another company During that time we were billed and our bank account credited for $ I again called and they said they would send a refund in the amount of $as well as a $credit for the t

Bottom line is, AT&T, I've been a customer with you for yearsMy partner even longerWe will be switching phone services as soon as possibleIf you care to know why, please read further
Absolutely ridiculous frustrating process for simply upgrading my phoneThe run around with all of it isn't worth itFirst, because it was advertised to me in messages within the AT&T app that I could do so, I used it to upgrade, agreed to all your terms and services, and received an email saying it was processing the morning of 9/I then received another email a few hours later saying there was a problem and I needed to callSo I didWhich was an hour and a half of waiting on hold and going through the order process all over again with someone over the phonePrior to the order actually being completed, I had to tell the person, REPEATEDLY, that I was not interested in upgrading further than the device I choseAn hour and a half of my time invested in simply trying to order/upgrade to a new phoneReceived ANOTHER confirmation email saying my order was good to go and it would be sent out for delivery sometime between 9/17-9/I get an email at 9:pm tonight, the day on which my phone was supposed to have been shipped, telling me my order had been delayed because my phone was back orderedNot by a few days or even a week, but a MONTH! When I spoke with someone on your 1-number after receiving this email tonight, I was told because of "the type of order it was" she needed to transfer me to a different departmentOnly that department wasn't even open! But the automated voice that answered did tell me that I was a valued customer, so I guess that was supposed to appease the bullstValued customer? I highly doubt thatAnd the kicker of all of it is it was just the 6s Plus I ordered! Back ordered? Really? And it took them FIVE days to let me know that? So done with this companyThere are way more options out there with much better customer service

Falsely accused of copyright infringementMy integrity has been questioned I am now consulting an attorney

AT&T is a joke! After reading reviews I no need to repeat the same story that apparently is happening to everyonePoor customer service, no follow up, no one knows what they're doingMy business phone lines have been down for a week still can't get any answers no one knows what's going onPathetic company!

ATT representative came to my house (***) and sold me a bundle of TV, internet and move from sprint to ATTAll in all he promised $gift card and $to pay off the old phonesI can not find any note on my account of the sameI can't get hold of himIt was a complete trapI am not allwoed to cancel my TV services now because of the contractI can't believe that ATT allows that to happen
Product_Or_Service: DTV and ATT phone
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : **br/>I initiated chat with AT&T on their website to inquire about adding cable service to my existing internet service AT&T representative asked what channels I was interested in I stated ESPN The representative sold me a package that included ESPN; said if he were mistaken I could add it for $ Stated the package with internet would cost $per month; estimated first bill $
Service installed The only channels I received were Spanish, cartoons, 60s tv shows, and paid advertisements When I called, they stated it would be $extra per month to add ESPN Three exhibits attached showing chat with AT&T and written offer I agreed to
Product_Or_Service: cable service with ESPN
Account_Number: XXXXXXXXX