AT&T

Hello,
I had service with your company last yearI'm still waiting on the refund that is owedI have been in contact with the service center
Hello,
I had service with your company last yearI'm still waiting on the refund that is owedI have been in contact with the service center many times and spoke to numerous representatives, and a couple of supervisorsNothing had been doneI am always promised on the calls that everything will be taken care of and to wait 1-billing cycleAt the end of waiting I never received my refund and the cycle begins again
Refund owe: $641.xx
Refund for acct cancelled on 08/01/2016: account#*** -Pin ***
Can you please help me? This has been a great inconvenience for my family and I
My family and I moved temporary, unfortunately the Uverse service doesn't provide coverage to the new addressWe move back to our old address after a few monthsWe like ATT and wanted to get service once more but now we are debating beca

I switched from *** to AT&T about a week agoI was told I would have great service at my houseI got the phones home and had no service, called the retailer and they said the service was going to be upgraded soonI asked them when it would be be finished and they couldn't answer that questionI lost business due to there sales person lies and promisesI took the phones back to the retailer and they charged me $per line for a re stocking feeI was told in the store that I had days risk free and if I was not happy I could bring the phones backThey never said anything about a re stocking feeI called the customer service and they were even worseThe customer service department is a jokeI wouldn't advise you switch to AT&T unless you want horrible service and like to be lied tooThis is a horrible companyI give this company zero stars, the only reason they get one star is so I can leave this review

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On October we called to request a transfer of our main landline to mobile so that we could move it to our new building, and cancel our other services (secondary lines, internet, web hosting, etc) The main landline was transferred to a mobile account, but the other services continued to be active We were not aware of the actives services until early 2018, when we called AT&T and requested that they correct the error
It is now November of 2018, and despite multiple calls into customer service AT&T refuses to clear the account of the balance for services running from Oct to early AT&T has also sent our account to collections, and the agents of the business have been receiving letters from them as well
I finally got through to an agent that was interested in resolving this f

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had contacted AT&T about and extension my account...when I logged in to make a payment 10/27/it should a o balanceI began to chat with a representative, he explained to me that my account was in good standings and that I did not make a payment and that my services would not be interruptedOn 11/2/I logged in again to my account on AT&T.com to check the status of my accountBecause I was concerned that I knew that I had made this arrangement and I needed to make a paymentWhen going online again showed a balanceI began to chat with another agent that gave me the exact same information as the first, that my account was in good standing and that it would not be interruptedOn 11/6/2017,6:am I had services, by 7:am my services were disconnected to my dismayI had not

No service of any kind for one weekAll customersOn our court cut off due to at&t crew cutting their own cable while replacing a box on our neighborhoodHave tried to resolve but no results

I am very disappointed with this companyI have never had more problems with a cell phone carrier than I have with AT&TI completed warranty replacements several months ago, returned the defective devices, and received all documentation saying the items have since been receivedI have been charged for both phones that AT&T will not issue me credits for, and now my account has been suspended multiple times due to a supposed passed due balance, and I receive no help from any department or store representative I speak withI have called or times and been to the store onceI keep being redirected to different departments who all tell me they are not the correct department to fix the problem, and then redirect me againEvery time the charges are put into "dispute", but nothing ever happens to resolve this

AT&T is TOO large a company; it is IMPOSSIBLE to be treated correctly because of thisI really am sick and tired of their horrible service and astounding irresponsibility and lack of professionalism, and ACCOUNTABILITYThrough the years that I've had the misfortune to deal with these guys, I do believe this is at least the third complaint I make just st with the Revdex.com, and this time, not only out of disgust and anger but out of desperation
A couple of things: on this occasion, I am being billed for a service not ordered; in fact one which was have repeatedly canceledYes, the same one, repeatedlyThey talked me into uverse and into a service which does not work in my area, initiallyIn fact, the technicians had to come by to SLOW down the service in order for it to more or less (often less) function (in jumps and starts: I've even filmed the streaming interruptions), and slow loadingThey told me: take the landline, it's cheaperOK, thenTurns out, it was NOTSo, I canceled

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We changed from AT&T U-Verse service to Direct TV serviceIt has been a mess from the beginning of the transitionOriginally our order was written up wrong and had to be changed at instillation - resulting in higher than advertised feesThen we continued to receive bills for our disconnected U-Verse service long after we discontinued and returned all the U-Verse hardwareNow they have bundled our Direct TV service with other AT&T programs and my first bundled bill is not showing the correct chargesI understand that this first bill has more than one billing period on itBut #1) we cancelled the special programs packages before the introductory free period ran out and there are still charges on our bill for that, and #2) the Ultimate monthly charges are significantly higher than the rate I was so

Salesman quoted us $352/month After initial charges and activation fees, bill comes to around $500/month
Store: *** Salesman was***We spent over hours with***He was very friendlyWe explained our concern paying $350/month with Sprint for phones, thinking we weren't getting a good dealWe explained we were looking for android phone and iPhonesMy husband thought he'd just replace his LG with another LG -*** led him to those phones When*** came back, he explained the BOGO deal on iPhones After we picked out the LG and iPhone 8's,*** gave us a quoteI asked how much it would be to upgrade to iPhone X's - he said $more per monthI confirmed that was per phone, because that was going to be too high for me.*** said no it was $more per month totalI confirmed that twiceIt was decided that we would do LG and iPhone X'sThen we remembered that we should get a phone for my mother-in-law as wellW

Service Type: Residential ServiceAccount: *** ***Account: *** ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We agreed to new boxes with installationWhen installer came the work order only said Then two hours later it was worked out yet still cost over $Then we waited fot the internet and phone installer to comeHe never showed up then called and said there was a problemHe called my wife a liar and told me he wasn't comingThey discounted my internet and we call customer service and they sent a person out he said the man was new and didn't know what he was doingHe said everything was fineWe called customer service again they said a tech was on the wayWe had plans at 5pm I didn't go I stayedAt 7pm we call and the same person told us no on one was coming
I use the internet at home for work and my alarm systems as well as all usesThis isn what I agreed toI have bee

We are a school districtAn AT&T representative disconnected our telephone without notifying us due to a flaw in their systemWe have been down for two days trying to get the problem resolvedOur staff involved are IT Director, Chief Business Official, and Accounts PayableAccounts Payable was involved because we were led to believe it was due to a past due invoiceI am including actual correspondence of the incident
From the information I have gathered a Mr*** *** alias DBdisconnected us to eventually move us to a multiple point EVC That order number is ###### He told the tech I was speaking to that the original design was not conducive to upgrading us to a multiple point EVC We did not request an upgrade to a multiple point EVC and definitely did not request to be disconnected in the middle of the day, mid-week Our BMP tickets are ###### and ##### Please have *** put back the configuration he deleted, so we can be operational again

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 0My wife and I upgraded our internet from 768kbps to 1.5MBPS on 12/22/We called AT&T and complained that the speed was too slow for our needs, and we were considering switching internet providersThe representative assured us the MBPS speed would be better, and offered us a promotion of $10/mo off the regular price for 1.5MBPS to remain with AT&TWe reconsidered and agreed to stay with AT&THowever, the promotional discount was NEVER applied
Product_Or_Service: Internet Basic MBPS
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an issue with my cable service that the AT&T support line required new receivers I was told they would receive them within weeks They didn't show up, so I called back When I called back, the person on the phone pushed an update to my router which solved the issue She then cancelled the receivers A little over a month later, I received the receivers (even though they had been cancelled over a month prior - this was mid June) I returned the receivers via the UPS store in Concord, NC (tracking # can't be entered as this seems to think it is an SSN) On August 16th I viewed my only bill to find I had been charged over $for those receivers that were returned a month and a half earlier AT&T said they would open an investigation AT&T is clearly not handling my service well I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised I would not have a contract and would not get billed for a rep coming out for the issue in service I was receivingThey never fixed the issue and still are trying to charge me for something I didn't ask forThey will not review my calls neither are they trying to fix this they are all rude and just don't care they say anything to get the business and then do exactly the opposite of the agreement
Product_Or_Service: years

Over a month ago our ATT Uverse was going out on our main TVWe called and they had a technician come out to fix itWhen he left it was working but the next day it was out againI called and got a very rude CSR who said she could see nothing wrong on their side and that if I wanted someone to come out and look at it it was at my own riskThat if they cant find anything wrong they would charge me $Tech came out and said a wire of theirs had gone badHe replaced it and again it was working when he leftTwo days later it was out againI called for a third time and my husband was on the phone with them for an hour before they determined we had a bad boxThey said they would ship us a new box and we would have it by Saturday, it was Wednesday night atI told them we were going out of state for a vacation on TuesdayWell the package did not arrive SaturdayI called and they said it would be there MondayIt was notIt did not arrive until Thursday after we had leftWhen we

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had to select a type of complaint, when in fact, there are more then I have U verse cable (2tv) and wireless internet I ordered a land line because of my age and need to be able to reach someone I ordered online that took minutes This is partly because the CS people are out of the country and don't understand what I was requesting I finally got them to add the phone for $a month and they asked if I wanted to install it myself or have s tech come out, This was on 3/27/ I said I could do it The next day I get an email of my bill and they added a $activation fee that I knew nothing about I immediately got on ATT chat and told the person I wasn't paying that fee and no one mentioned any fee at all After minutes on chat again, she said they would wave it on my next b

I had AT&T Uverse internet for monthsIt never worked as advertisedI was always out of service
I had an installation tech come to installAll he did was hook up the modem, in a bedroomI could have done that myself
I wanted the modem moved to the living room so that I could hard wire the TV to try to get better service because over wifi it was not workingI was told that would be another $I already paid $for install and they did nothing
The internet service never got better so they sent out techs three different times and I spent hours on the phone
Each tech said the previous tech didnt know what they were doingObviously none of them do!
I finally cancelled serviceI was told the early activation fee would be waived since I had so much trouble
I received bills months after cancelling service and phone calls saying I owe money and am past due
After several days and hours on the phone I finally got someone to say that they will change the balance to $
AT&T still owes me for the partial months services I paid for when I canceledI was told that would be returned They owe me $for the over paid service and now they should be compensating me for my time and if I was late with a payment they would charge a late fee (four months now)
AT&T has the worst internet service, customer service, and they will cheat people every chance they get

As of today, I have had a bundle service from AT&T for five weeks, and during that time, all three (TV, Internet, telephone) have been working at the same time for a total of five days, if thatThe 1st hours saw the Internet go out for days, I work from home and my work is dependent on research! Next I learned that the major TV company, NBC, was not available to me with U-Verse., and weeks later I still can not see any program on that major network! Why was I not told that at the beginning of these charades? I don't know how long the telephone carried out-going calls, but I could not receive callsI am a senior citizen, with children living in other states, and its amazing that some had not called to find me! The TV went blank for days so I had to purchase digital "dog-ears" for the few stations that use this way of transmittingI called, and called, and called - -put on "hold" more often than not - then dropped without any answersWhat can I do? I should have kept Spect

we applied for tv,phone,internet bundle for $ there trying to make us pay $started
Product_Or_Service: at&t

Started with trying to bundle my directv and att home internet bill, I call several times trying to pay my directv bill and they could not do it due to being bundled and didn't know how to even accept a payment for service , that was months ago, called weeks ago to try same issue and they assured me that service would not be interrupted and they still could not accept paymentMove to yesterday and now my combined bill shows an amount due of $for the combined billing of internet and tv which is wrong, with no way to even see bill or pay online or explanation of bill, now today it shows an amount of $ due for the combined billing , which is really wrong , with still no bill to show proof or any way to pay it I've contacted the office of president at att with no response back or even trying to handle this matter I want this correct and closed
Product_Or_Service: Internet and Directv
Account_Number: ***