AT&T

In mid October I called AT&T to cancel service on cell phones and a tabletI spoke with someone who did not speak English well and after confirming that I wanted to terminate service for all, she informed me that I had ONE more bill in November that would not total more than $I confirmed this times with herPayment was withdrawn on the account in Novemeber for $I called and spoke with Rick who spoke with billingThey BOTH confirmed that the $was my final payment and I would owe no moreFast forward to December and even though my account was cancelled they withdrew $from my account without permissionI spoke with a representative on 12/9/who confirmed that the withdraw was a mistake and therefore voided the withdrawal from my account and the money was returnedThen I recieve an email on 12/21/from AT&T saying that I am over due a $paymentI had to call three different numbers because I kept getting pre paid customer service and the automated system won't recognize me with a cancelled accountI get a hold of a rep who continually interrupts me and refuses my multiple requests to speak with a supervisorI call back and speak to Gloria who was helpful and filed a case for me even though it wasn't in her scope or departmentThe system said I would receive a call around January 1st with the result, but she agreed I shouldn't be receiving that billI then receive a letter 12/26/saying that I am over due the $It is now 1/7/19, I have received no call and upon calling AT&T NINE times, they will not transfer me to the correct department to speak with a live person about my accountAfter multiple requests to not be transferred back to the automated system, I continued to be put back through a system that asks for an account number that will not recognize mine since it is cancelledTo top it all off, a representative said he would have a supervisor call me in 5-minutes in order to get me to the correct departmentI never got a callAT&T can easily harass me for money not owed to them, but makes it impossible to speak to someone regarding my account after many attemptsI also wish I could leave zero stars

Numerous billing errors that keeps re-appearing despite multiple calls
ATT keeps charging my business for long distance even though it is bundled I called ATT and the rep will issue credit; then the next month, the overcharges occur again I don't have time to keep calling ATT to correct the overcharges Additionally, I signed up for the bundled wireless service with monthly data of 3Gb At the time of enrollment, I specifically asked if I can use the wireless device as a hotspot The rep told me yes The device was sent multiple times because the address was not typed in correctly When I did get the device, I was told it cannot be used as a hotspot unless I upgrade the data to Gb The upgrade to Gb would cost $extra per month to which I agreed However, the rep did not tell me there was another $device fee When I called to correct the problem, the resolution expert informed me she can decrease the device fee to $per month I informed her I liked to cancel my

I called ATT on Oct because I was late on a bill THey wanted to charge me some additional money to turn it back on and I just told them to cancel my services and I would pay what I owed themI told them I didn't want them to turn on the services if there was a charge and I would just cancel because the prices were getting to high anyways I talked to *** at ATT and *** and Direct TV and told them to cancel I also sent my request in the Chat on their website I then Paid my balance and Was told they would be sending me Information on how to send the equipment back They also said That I entered into a new contact that was not up yet The only contract I signed was the original one that expired month earlier I complained when the prices went up and they lowered my prices after I called They said they was an agreement into another contract that I never agree to I just want the service I asked for along with the price I agreed too Nothing more or nothing less

I'm At&t satisfied customer and travel to Brazil a lot, BUT every time im there, At&t website doesn't allow ME TO LOGINThere are a lots o people complaining for the same issue
they must be crazy, even if you want to make payment, you're not allowedthey must fix this or will loose more clients
what a Shame

On 3/23/I needed to get a new phoneI was already on a plan with someoneI wanted my own planStore # arrived at about 10:00amWas helped by sales repRodrick he seemed to be very helpfulHe told me I needed to go get my mother so she could come and release my phone number, so I could use it with my new phoneWent home got my mother brought her backWas met by sales repBillWas not very helpfulHe said my day would have to call the main office to get it releasedWe left and when I got home my dad was still on the phone with at&tIt took us over a hour to get the number releaseSo now this is my third trip to at&t todayMet with Bill againI picked out the phone and plan I wanted asked for some help setting up my email and voicemailBill said it should already be on their from my other phone numberWell I don't know that much about phones, but I would think they had to cancel my other phone out before giving me a new phoneI don't know, but he was very helpful, took my money gave me my phone and sent me on my wayI got home put some apps on my phone, played, put the phone down came back couldn't get back in I was locked outCalled the store couldn't help me over the phone they closed at 8pmJumped in my car got their at 7:30pmFor the fourth time that dayI was greeted buy a man and a womenI think she was the manager she was telling the guy what to doI really didn't get a chance to get in the doorI told her what my problem wasShe said oh we can't help youYou put a pass word on your phoneI said no Bill asked if I wanted one I said noSo has she was saying this she was basically running me out of the storeShe said hurry hurry go next do and let those other phone people help youI was thinking this is the phone you sold me and you can't help me withBut she was rushing me out the doorWhen I walked next door the guy was still openThank goodness for meHe helped me with my phone and didn't charge me anythingHe said AT&T send all their customers to himIt's just they way they areI know they make a whole lot of money and my a month is not going to break themBut what about taking care of your customersWe are the reason you make so much moneyI will not being going back to that store everAll I ask is if AT&T have a block on my phone they remove it so I can go to another carry The worst customer service......I'm still having a problem with my phone, but afraid to go back their and get sent some where else

I recently paid a late payment,of dollars, and then I received another bill for march of dollarsI dispute this because customer service never told me their was a suspended fee going to be charged on my bill, if my payment was late for the month of feb, my service was never stopped by AT&Tso why are they trying to double dip, on a late feeif I paid the late fee along with the payment for feb I disagree with At&T's chargesthey are double charging customers for a fee, that is being charged twice
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I called AT&T to move to a new address I was told AT&T Uverse was not available at the new location so I was forwarded to a Direct TV repand I was told that my AT&T uverse account would be finalized with the new move in date of May 17, The AT&T uverse equipment was never mentioned by AT&T nor by Direct TVI was never given instructions to package and return the equipment by EITHER companyThen days after the move in date, an AT&T rep called me asking how the move wentI asked when I would get my final bill from the previous address and he informed me that the account had never been finalized and asked if I had returned the equipmentAfter days the equipment was not at the old address any longerI was transferred to AT&T rep*** and she corrected the move out date and ma

Cancelled AT & T Direct TV service and ATT Landline on 12/05/I was advised I had days to return equipment via UPS store, which I did on the same dayI was further advised I had days to return the 'access card? but that they would send a prepaid envelope and it must be returned in thatI received no envelopeIn two subsequent calls to ATT I was advised to return the card to a UPS storeI attempted that, only to be told by the UPS store that they could not return the cardI asked to speak to a supervisor twiceOn first occasion I was 'transferred,? which put me back in the general call queueOn the second request, I was told that she could not transfer me to a supervisor but a supervisor would call me backI received no call backOn my fourth call this evening (12/19/18) I was told they had no record of me returning any equipment and I should just wait longer and dispute charges if I received anyRegarding the card, the representative Jeniah told me to just wait long

I have been fraudulently charged for over a year for internet and cable at my previous address which I no longer resideI have been told numerous times by att management that they will no longer charge me for an incorrect address and I will be refundedBut I have not received my credit and my account is still being charged in error
Product_Or_Service: Internet and cable

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0(My complaint does not relate to my accountI provided my Directv account number since it falls under the AT&T company but I had to provide account information to submit a complaint.)
I called AT&T to get information regarding AT&T U-Verse packages/bundles because I will probably need to change to something other than satellite for my television providerI ONLY wanted information; I was not interested in placing an order that dayThe representative asked for my SSN so that she could let me know the "available" packages to offer meI questioned why I needed to provide my SSN to get get informationShe said it was their practice to get that info so that she would not waste minutes telling me about packages that may not be available to meI told her that I did not understand this practice an

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0In May of a sub contractor for AT&T came and dug a pit in our backyardIt took months for them to come fill itI called lots of times about itThey came and filled it and told me they would come back to repair the damage they causedThe guys that filled the hole lied to my face and told me they would come back and fix itWe had to have our siding power washed, primed and paintedWe also had SOD put down where they dugEvery time it rained it was a muddy messThey dug behind our storage building that is the size of a car garageWe had to hire a contractor to do the workAfter months of phone calls I heard back from SedgwickThat is when I found out who the sub contractor wasI talked to ARO and they were no helpThey came out and looked at itTold me our contractor was over pric

I have been a loyal AT&T customer for yearsRecently, I added U-Verse TV and InternetThroughout the process, I called into the CS number multiple times and the CS agent asked me every time if they can check to see if they can save me any money with my calling planI agreedIn two occasions the agent told me that they can upgrade my plan to an unlimited plan at no additional cost, plus because I was a U-Verse customer, I would also get a discount for that serviceSounds like a great up sellI asked multiple times to confirm that my cell bill will not go upEvery time the sales agent confirmed and reassured me it would not I was paying $a month with all the fees and taxes includedThis was around JanI'm set up on auto pay so I don't physically log in to pay my bill every monthToday I logged on to my account and to my surprise, my bill had gone up by $dollars one month and the other by $I chatted in to see why my bill had gone up? The chat agent basically told me

After years with Cox decided to move to Direct TV/A T & TThis has not gone smoothlyApparently A T & T bought out Uverse phone, and direct TV and AT&T cannot communicate On April I signed on with a Directv salesman and ordered TV, internet and phoneI was promised free installation of BOTH TV and internet/phone($each, $off).Internet and phone installed April Directv installed April With the first Directv bill I paid $to directv, however a few days later about May I received a second new bill from AT&T (the bills and all services were to be combined)This bill was for $and it showed $installationI called on May to AT&T and complained that this was incorrectThey were no help and demanded immediate payment, although the bill was not dueThey claimed that I did not order all services and only ordered internet and phone I then called Directv and they said everything would be fixed and combined as promised, a new bill would be sent o

Not sure if the complaint should be against AT&T or the Revdex.comAT&T changes the rules of the billing process as you go, especially on Automatic billingWhen you call they act like it was a mistake when it was an attempt to hope you overlooked itReally?
The Revdex.com gives AT&T an A+ rating with 21,complaints??? What's up with that?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1To Whom It May Concern;
My name is *** ***I am writing in regards to a complaint/dispute charges against home service internet Uverse provider with AT&TI've had this service with AT&T since July 2015, in which my account swith done by PGE/All Connect representative, who told me about AT&T deal/planI was told by All Connect that I would not have to pay services with AT&T for months October 2015, and that my bill would be $along with taxesI was immediately charged following August for $Since then, my bill amount continues to raise, besides the exception of late or disconnect feesI have paid each bill since being here at my current addresssAs of April, my last bill was paid $that should have included late fees, taxes, etc from February-MarchI received a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing
Not binding to contract interned speed of 18meg Speed is well below most of the time contrary to what I pay for
Not responding to a request to terminate contract on 10/7/(last day of contract)
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

Cannot unlock phone for international use
As an ATT cell phone user, I purchased an ATT iphone for my Fiancee, who is also an ATT userCurrently, my Fiancee travels to Haiti for several months out of the yearShe is currently in Haiti and unable to use her cellphone because it is locked against international useThis presents an extreme safety issue, especially in a country like Haiti where traditional emergency (911-style) services are almost non-existentHer emergency support consists of a third party app called Hero Client RescueWithout a Haitian sim card, she can't access her emergency services app
Additionally, she cannot call or be called be her in-country colleagues without activating her in-country simHer Haitian associates can't afford to place a long distance call to a US number every time they need to call her

Horrible Customer Service !!!
AT&T representatives will tell you anything to get you off of the line When I moved I was promised the same internet and tv options that I had at my previous home When they arrived I was told that I could only get the lowest possible internet at my new home I then switched to direct tv and was given a date for installation which they never showed up to I spent a total of hours on the home with their reps and had different appointments for install that have not been honored I don't understand how they have an A+ rating by the Revdex.com and of the customer reviews are negative

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0February I recorded a phone call from AT&T U-verse I was lied to and said that my plan was locked in at a month and that I did not owe an outstanding bill on March 18th I was denied access to a supervisor by seven different customer service reps I have recorded every phone call because I know that they lie
I was told that my plan was a certain amount and the next bill that came doesn't reflect what I was told
Today I was denied access to a supervisor by seven different customer service reps I recorded every phone call and the length of time before the call dropped this is the most atrocious customer service I've ever witnessed they completely lied to customers and diminish the capabilities that the customer pays for where are the absolute worst and Liars I want to know why I was lied

After switching to suddenlink and receiving a zero balance billing statement from ATT we are getting continuous bills for increasing amounts
I switched my mother over from ATT to suddenlink for charging my mother upwards of dollars a month for a basic landlineShe called ATT to notify them, and talked to a "***" in El Paso from the phone #XXXXXXXXXX*** figured her last bill amount to be since she left before the pay cycle was completeMy mother paid this bill at walmart in the same fashion she has for years, and has the receipt with that amount shown to be paidThe next billing statement she received from ATT said the balance was $She then started receiving following "bills" from ATT (some even weekly intervals), one being a statement from August thru September 8, then a following bill for August - September 14, and so onThese bills claim charges starting at 2$ and change to raising fees to $and most recently $I finally called multipl