AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Once again I have attempted to resolve a billing issue with At&t Uverse to no avail They never honor their contract pricing and they do NOT care about taking care of their current customers I have tried twice now both with the online chat and a phone call to customer service to get my billing resolved, but both refuse to assist My original contract was the Upackage plus 18mbps internet for $99-$per month Now, my contract just expired and my bill jumped nearly $for this month I tried to get this resolved, but both the online chat and the phone call did nothing I was offered some crazy stupid deal for $per month for Uverse or $per month with Direct TV I stated from the beginning that I would cancel my service if anyone tried to upsell me Not only did no one offer to

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Every single time I have to renew my Lifeline AT&T tells me I didnt send it inI mailed it twiceOnce in September and just last week sent anotherIm ready to say screw the home phoneIm sick of this happening every year and I have to make complaint for them to find the forms I sent

My box wouldn't connect and I called customer service and set up a technician to come out on friday 1/between 4-(days after I was supposed to have service)I got a text confirmation stating it was scheduled for Thursday 1/so I tried to cancel online and couldn'tI spoke to sheldon *** g who stated twice that he rescheduled my appt to friday 1/On friday at 5:I chatted with Alisha who informed me there was no appt scheduled and then Walter who blamed my order being self install for no technician being sentI waited on hold for minutes for a supervisor, Sara, who then told me the same thing also essentially blaming me for the lack of appt even though I was told by different people that a technician was scheduled to check the broken box I was sent for Friday 1/ I opted to cancelI was then put on hold for another minutes while I was transferred to cancelAwful experienceI won't be returning

Hi,
This complaint involves Internet connectivity service offered from AT&T, unfair practices related to servicing and inability of the company to address or re-mediate the issue on-time
In may I had problems with getting online and called AT&T to have their technician to come to my home to fix the problemHe found out that the problem was not with Internet service, but with my computer and advised me to go to Best Buy and fix it
I bought new computer and everything worked ok since then
On January 6, I cancelled my Internet service from AT&T and was told to send them the router backIt was a surprise, because I bought it from AT&T and paid $I looked carefully through my bills and found out, that I was charged $each month for equipment rent since may
Apparently the AT&T technician took away my own router and replaced it with another one without telling me
So the company robbed me by taking away my router ($100) and charging illegally $(rent +

Service Type: Residential ServiceAccount: I dont have itAccount: I dont have itReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1It's regard a u verse account which was converted to another account with AT&T and still have a service with the company also they never can't act me about any payment or that I owe them any money if I owe them they will never open or give me any service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1PRICE CHanges ALL THE TIME!!!!

I have been with AT and T for many years and it is always the same problemThe customer service is terribleWe had a hurricane in Houston and the mail was running late and they still wanted to charge me a late feeIt took almost one hour to get this resolvedDo yourself a favor and find another providerIt is not worth the stress

I have had my phone service with AT&T for over years I signfor DirecTV and phone service and my monthly billing was only suppose to be $ However, my November bill was $which included internet service I have had to contact AT&T before about being charged for internet and it was corrected for awhile

Worst company for internet/TV services! They advertise their bundle as one company, but when it comes to dealing with TV, they don't know anything, and Direct TV is a separate entity (although when you call to Direct TV they say "Thank you for calling ATT company, Direct TV services!")I spent days on the phone trying to move service to a different address (which was advertised as free move) and then got charged for that $plus taxThen, they were not able to move the internet, so only moved TV, but continued to charge my card for both servicesAnd for some reason, those money didn't reach Direct TV account! Month of stressful phone calls in the middle of my pregnancyVery unpleasant experience

Did not install internet I have been given the run around, and I am done with ATT
A tech came out, wasted hours of my timeWe still do not have internet This has been the worst customer service ever We will likely be going a different direction

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Since signing up with *** in October of 2016, I have experienced nothing but trouble with not only getting them to bury the cable in my yard initially, but also with the service itself
After signing up, I had a horrible time getting them to bury the cable in my yard See the dates of activity below:
* Oct 14, - Service installed
* Nov 11, - *** was supposed to bury permanent fiber but could not because the ground was not marked
* Nov 17, - Fiber was buried but was not properly bored into the distribution box but left on top of the ground instead, leading to an escalation and re-burying
* Nov 21, - Had to call to schedule appt for connecting the permanent fiber which was buried but could not because the line was not properly run
* Nov 23, - *** re-buried a n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T Uverse representatives contacted me regarding a collection account that was established under my name by my ex-wife, *** *** *** Prior to our divorce, *** and I had Uverse service at *** *** ** *** ** XXXXXI moved to *** *** *** ** XXXXX in January 2012; our divorce was finalized later that same yearAt some point, this account was transferred without my consent to *** *** *** *** ***, ** XXXXX, an address at which I have never residedI became aware of this outstanding debt when contacted by Uverse collections on 2/13/I explained the situation and the rep attempted to call *** but subsequently informed me that I would still be liableI requested arrangements and time to personally contact my ex-wife but I received another collectio

I have home service with AT&T including *** Hi def with slimline dish)I purchased a *** receiver ( not hi def because *** does not offer hi def with the automatic antenna) to take with me in my RVMy contract was extended more years and I paid for installation of the new mobile receiverThe installer brought the receiver to my house 11/04/I had purchased a mobile *** automatic antenna (inch round dish) ready for the technician to configure the new receiverThe technician said he is not allowed to configure *** receiver to any antenna not owned by *** therefore he configured the receiver to my home *** dishI took the receiver and my auto dish on a trip in my RV and was unable to obtain a picture on the TVI called *** and this is when my problems startedI was on the phone for hours and getting nowhereI was transferred away from technical support to billing twiceThe receiver was unable to be configured away from a slimline dish to a inch round dishNo one could assist me in resolving this simple issueI was sold a receiver that is incomapatable with a mobile, aitomatic dishPer *** CUSTOMER AGREEMENT OUR SERVICE (2) (g) Mobile Units - We provide service to receiving equipment installed in mobile units such as campers, boats, and other recreational vehiclesI do not understand why *** sells equipment as mobile units when they are unable to activate them onto someone's previous *** service (because they are made by a company other than *** I have spent over hours dealing with this headache without a resolution in sight

AT&T is trying to lock me (an existing Directv month to month customer) into a new year contracts by deactivating my receivers and requiring a service call to install new receivers before they will reactivate
I kept telling customer service that I did not request a service call, or new equipment, and I did not want eitherI kept telling them that all I wanted was for my existing equipment to be reactivated
I was on the phone for many hours over more than a week talking to many different people, and was told three times that my service had been restoredIt was not! I was finally told today that my service would not be restored unless I accepted a service call and new equipmentEven then the "Loyalty Department" manager did not mention that would trigger a new two year contract to go into affect, of course, with a penalty for early terminationI found that information on this link:
*** ***
What AT&T is doing is very disturbing, underhanded, and abusive to the loyal customers of Directv!
After this I will never recommend AT&T or DirectvThey should be reported for their underhanded, and heavy handed methodsAnd they should be PROSECUTED to the fullest extent of the law!
And btw, their customer service is absolutely the WORST I have ever had to deal with - quite possibly the worst on the planet!

We cancelled our service with AT&T for increasing our bill without letting us knowWe paid every bill on time through auto payAll of our phones have a zero balance, yet they're telling me that my balance is $because the numbers were ported to another carrier and my so called new cycle was active for one dayNot to mention that the one phone my daughter was purchased outright was lockedWhen I called to inquire as to why my bill was not prorated they couldn't provide an explanationAnd to make matters worse I went to their internal collections because I cancelled the serviceAt this point the representative tells me that Verizon should pay for the last bill because they're the ones that ported the numbersI regret using AT&TI thought that all the negative publicity on their billing was from customers that didn't like the service

About months ago I spoke with a representative by the name*** with AttI wanted to switch from Xfinity services to ATT u-verseI was offered a deal that sounded goodThe offer was a gift card in which I only received My bill would be a month if I did auto pay my bill would be so I switchedWhen I received my first bill it was almot so I called to ask why my bill was so high when I was quoted that it would only be I was not informed of the extra costThey adjust my bill but only sent me in gift cards instead of the that was promised to meI realized what they were doing so I didn39t bother to callLast month my bill was andthis month my bill was to discover they charged me an extra for HBO and Cinemax becasuse I forgot to cancel after getting it free for months which is still highWhen I called to ask why my bill was so this was what I was toldThen I was informed that my bill for next month will be
Product_Or_Service:

They are liarsThey told me it would cost dollars to replace my tablet and charged me insteadThey can't tell me a straight answer on how much it will cost me to replace my samsung galaxy sphoneIt shouldn't be an impossible question to ask since I have insurance on everythingThey did tell me though the older the phone is the more it will cost meThat is ridiculousBasically, if your phone is over months old, it will literally be cheaper to buy a brand new galaxy cell phone, then trying to get it fixed through the insurance they are charging me over dollars a monthIt gets betterThey charge you a dollar access fee for every little device you getThey charge me dollars in access fees for phones, computers, a tablet, and a roku boxOn top of that the internet itself is dollars a monthI tried to get cable through them and couldn't even get cable because even though my dogs were put away the directv man was still to scared to install his servicesWorst company ever

Not disclosing charging of feesRefusal to fix a bill to the prior quoted amountNot notifying of rate increasesNo notation of accountHangups
First, I was charged a service activation charge without notificationIt was double chargedWhen I called, I was handed to a supervisor who then hung up on me and didn't remove the charges as promisedDidn't even notate the accountI found this out when I talked to them again the next dayThey removed the charges despite the lack of notes, but refused to do anything else for meI was told my bill would be a certain amount, but it ended up being $moreOn top of this, rates have been increased with notificationI was then transferred to their collections department without my authorization of the transfer, making me feel as if this was done because your representative didn't want to deal with me anymore.

I just spent over an hour on the phone with a customer service manager, Sean, who went on to tell me that the six "Call Failure" messages I had before calling them today, never happenedHe proceeded to argue with me about my service saying the problem is my device and not At&t, even after two agents before him explained to me that not only is my area listed as having awful coverage, a cell tower was down
At&t has been my service provider for over yearsEveryone knows At&t service in Los Angeles is horrible, including At&t customer serviceIn the past when service would get this bad, At&t would be honest with their customers explaining the lack of cell towers and properly refund you for the lack of serviceThis very reason is why I stayed with themFor the past two years, service has gotten far worseIn the last months, I've had so many dropped or "Call Failure" messages that I've been eyeing other competing cell providersTodayI had sixSixFor a service I'm paying over $forNot to mention the constant throttling for having unlimited dataSo sorry I decided to be loyal to a company because apparently they punish you for it
Today, after being fed up with this issue, I called the number and spoke with three different peopleThe first agent was very polite and considerateHe acknowledged the issues At&t is well known for and transferred me to what he thought would be someone who might be able to tell me more about my areaThe next person I spoke with was a woman named TequilaShe explained that not only was a tower down, but my area had horrible coverage and that I qualified for a microcell to be sent outI expressed my concern that a quick fix like that would only help in my home and no where else in the city, and that I was tired of paying $a month for a service I cannot useExample: I cannot go around texting everyone I need to callI asked her to review my history and determine based on my dropped calls what a fair reimbursement would be, considering this is been a constant issueUpon hearing the words "reimbursement", she changed her tune and suddenly started telling me the issue was with my device, even though I explained to her that I've had several different iPhones since and the same service issues persist because it's the lack of cell towers and coverage in Los Angeles (this was explained to me by At&t countless of times before)Suddenly, everything she has told me before was taken back the second I asked for "money back"I asked to be transferred to a supervisorInstead, I was transferred to a floor manager named SeanHe made it his mission to offer me nothing, stating that I was lying about the dropped calls today since, after asking him five times to pull my dropped call log, he could not see any on his report and that they were only offering a $credit since they were sending out a microcell that's worth $That very mircocell he offered is selling for $everywhere onlineAlso, if I hadn't received those call failures today, I wouldn't have even called in!! I hate calling to fight for what you've already paid for from a companyIt's one of the most degrading thingsAnd, the customer service agents they have don't even care and even express their unhappiness with their job
It's pretty insulting to put your customers through this song and dance when they're trying to feel less 'screwed over' by the company they try and defend to everyone else who has dropped At&t and switched to VerizonI'm a person who likes to have a history with a company, but apparently that no longer means anything to At&tIt's almost as though they're trying to lose their customersSomething that I'm sure corporate would not approve of
Verizon is offering me an $80/month plan plus a new phone for the exact same plan I currently have with At&tI'm curious to see how At&t corporate would like to handle this situationIf not, I will be cancelling my service with them for good

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I continuously have interruptions in my wireless servicesIt has gotten so bad that technicians have been out in approximately a one month periodDuring the same period I have been given different internet wireless routersThe service became really bad after I had gotten AT&T U-Verse which was the worse service everThis service constantly had interruptions alsoThe interruptions in service became so bad that they were multiple times a day for hoursAT&T refused to disconnect the service until I paid the bill in full meaning that they would continue to charge me every month whether the service worked or notI paid the bill in full and was finally rid of the U-VerseAfter I got rid of the U-Verse I have had issues with the internet: It cuts off for short periods, the speed goes excee